Its been like 3 months i ask for a refund omate says next month every email i received imagine 3 MONTHS that nearly 1000 us dollars where is my refund be ashame of yourself .do you have money left from your travel what is your next excuse . Refund my money and stop making promises i dont want to hear thos next month again OMATE are you listening or ignoring me again , now they try to delete every post or question i make on facebook or G+ my emails are ignored , thsi is unprofesional company . i have lost my patience
Not much we can do to help. There is no official Omate presence on xda. Feel you pain though, I have hundreds of hours support and dev work put in to help folks and still have yet to get my Oct pledge.
Lokifish Marz said:
Not much we can do to help. There is no official Omate presence on xda. Feel you pain though, I have hundreds of hours support and dev work put in to help folks and still have yet to get my Oct pledge.
Click to expand...
Click to collapse
After 6 months, my October 1900MHz, 1+8G, dev edition (laser engraved) did arrive. See other post.
No tracking number was given, but it was shipped SuissePost.
-M
Happy for you bro , i ordered mine last october too but i cancelled it at late december they told me ill get my refund, every month past they will say next month then they send me to contact [email protected] then after a month cecile told me to contact [email protected] and TODAY after a month waiting for my refund [email protected] told me to contact [email protected] so what will happend next. laurent keep putting advertisement on google plus, nearly everyday and answering others question and post but when he see any post of refung he just try to ignore it
He responded to one earlier. You need to post to him directly and not piggyback another post.
Sent from my Galaxy Nexus using Tapatalk 2
Same thing here. Got tired of waiting, so grabbed one off ebay a few months back....cancelled my order and have gotten nothing but the run around ever since.
After no response for nearly two months...I finally got this:
Dear,*
Sorry the next batch of refund will take place after the shipment of the Kickstarter backers.
Omate has taken over its webshop on Jan 31st, we only charge the order a few days before shipment so customers can update or cancel any time in the meantime.
Previously, we were working with ROCKI who collected the preorders until Jan 30th. We are working with them to recover the preorders.
Best regards,
Omate TrueSmart Team
What does shipping have to do with refunds? Has anyone tried "talking" with a upper level Rocki staff member?
Because they're dedicating all their staff to handling kickstarter issues first, and then they will go through preorders.
Right now Rocki has all the preorder money and will not release it until preorder units are shipped/ready for refund.
Sent from my Galaxy Nexus using Tapatalk 2
Omate is a fraud???
I'm in your same situation, after six months of waiting for my TS I decided to give up and I asked a refund. They ignore me at all, months without an answer and after all they say to me to wait "end of all shippings", is a big lie, why can't we do something to have our money back now? I'm tired of lies and nonsense words we have to do something.
Cate CS said:
I'm in your same situation, after six months of waiting for my TS I decided to give up and I asked a refund. They ignore me at all, months without an answer and after all they say to me to wait "end of all shippings", is a big lie, why can't we do something to have our money back now? I'm tired of lies and nonsense words we have to do something.
Click to expand...
Click to collapse
Not sure whether this thread is still active--but, in the hope that it is--does anyone have the latest news on the Shipping details??
What is Omate's position on shipping the KickStarter pledges for 1GB/8Gb 2100 version??
Any ideas?
haybill said:
Not sure whether this thread is still active--but, in the hope that it is--does anyone have the latest news on the Shipping details??
What is Omate's position on shipping the KickStarter pledges for 1GB/8Gb 2100 version??
Any ideas?
Click to expand...
Click to collapse
I've got mine. Was posted on the 12th April received it on the 25th. I'm a UK backer. Received in great condition packed very well. Only gripe was I was expecting an additional cradle as I pledged for an extra one but didn't get it.
haybill said:
Not sure whether this thread is still active--but, in the hope that it is--does anyone have the latest news on the Shipping details??
What is Omate's position on shipping the KickStarter pledges for 1GB/8Gb 2100 version??
Any ideas?
Click to expand...
Click to collapse
Received mine last week (EU 2100 1/8GB first Batch), so i am thinking if Omate keep their promise to ship the second EU 2100 batch then you will soon received it. (It took about 2 weeks or more once received tracking).
Delivery in UK by Royal mail. Swiss Post database tracking update seems a bit late, so use THIS site to track your item (better than Swiss Post site tracking).
DaBountyHunter said:
I've got mine. Was posted on the 12th April received it on the 25th. I'm a UK backer. Received in great condition packed very well. Only gripe was I was expecting an additional cradle as I pledged for an extra one but didn't get it.
Click to expand...
Click to collapse
One question--did you receive any communication prior to your watch arriving at your door??
I have heard zero--since filling out the delivery details.
Possibly my mistake was that, although a UK resident--I spend more time out of the country and I used my Asian address--this could be one reason for a delay in the dispatch.
Hence, I was interested in whether Omate contacted you before sending the Truesmart.
---------- Post added at 06:44 PM ---------- Previous post was at 06:39 PM ----------
thermalboyz said:
Received mine last week (EU 2100 1/8GB first Batch), so i am thinking if Omate keep their promise to ship the second EU 2100 batch then you will soon received it. (It took about 2 weeks or more once received tracking).
Delivery in UK by Royal mail. Swiss Post database tracking update seems a bit late, so use THIS site to track your item (better than Swiss Post site tracking).
Click to expand...
Click to collapse
Where, and when, did you receive a Tracking Number??
In fact--does anyone have a communication email address for Omate [ I know they probably won't answer--but I would like to check that my delivery hasn't hit a glitch--possibly my stupid decision to use my Asian Address--in which case I would happily give them a UK alternative]
Used "[email protected]", they emailed me tracking. Hope this help
@haybill
I didn't receive any information. I had asked in the comments section 3 times on the kickstarter before getting my tracking number.
3 out of 10 and getting less.
Hi,
Received mine today.
I have no idea what I have got, How to turn it on even, at the moment it's a cool looking piece of inert metal and plastic.
Feel very ripped off as I pledged for the developer edition for Europe months ago and nowhere does it acknowledge this or even how to turn it on etc.
Sucks big time.
Wanted this as I am partially sighted seems I've now got to ask family to search the web for docs and how-tos etc.
Really sucks.
Hope Laurent enjoys the profit... Still not sure if it is a scam will see how far I manage to get with it...
jB
I've just sent an email to [email protected]
Let's see if I hear anything.
Thanks for the answers.
Sent from my GT-N7100 using Tapatalk
haybill said:
I've just sent an email to [email protected]
Let's see if I hear anything.
Thanks for the answers.
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
I'd go to the Kickstarter page and ask there in the comments section you're more likely to get a response sooner as I did.
DaBountyHunter said:
I'd go to the Kickstarter page and ask there in the comments section you're more likely to get a response sooner as I did.
Click to expand...
Click to collapse
One more question--
having gone to the Kickstarter comments section, as mentioned, I see that folks are referring to a mailing list--anyone let me in on the secret as to where we might find such a list???
haybill said:
One more question--
having gone to the Kickstarter comments section, as mentioned, I see that folks are referring to a mailing list--anyone let me in on the secret as to where we might find such a list???
Click to expand...
Click to collapse
Bingo--got a reply from one of the other backers with details of the mailing lists--and, guess what, I'm on 24 April--Gawd knows how long it will take to arrive, though. Hopefully Customs here will go easy--but I am not holding my breath.
haybill said:
Bingo--got a reply from one of the other backers with details of the mailing lists--and, guess what, I'm on 24 April--Gawd knows how long it will take to arrive, though. Hopefully Customs here will go easy--but I am not holding my breath.
Click to expand...
Click to collapse
Count two weeks from the 24th so most likely 10th May around that time.
Related
Ordered Dec 23rd: Merimobiles
Still nothing, customer service says if I don't see it by this weekend they will send me a new one. Plus it just so happens I sent in that rebate for the free dock and paid the investment of $10.50 to the U.S.Merchants. I have yet to see either one. Anyone in the same boat still? When all is said and done I might have 2 docks. Unless we have another snow storm.
Label/Receipt Number: **************
Service(s): Registered Mail™
Status: Foreign Acceptance
Your item was accepted in HONG KONG on January 15, 2011 at 4:36 pm. Information, if available, is updated periodically throughout the day. Please check again later.
I plan on turning this whole situation into a game, which ever one gets here first will be showered with gifts and pampered. The latter with have to endure the heart ache and smells of being the charger for in the kids bathroom or a ice scraper, snow shovel ect.
Why can't they get more of this stuff in the US? They should be all over EBay by now!
Try checking your tracking number against whatever your mail provider is (mine showed up on CanadaPost).
If it still doesn't turn up I would raise an issue with paypal/your credit card company. Merimobiles has lied to me about shipping details, there's no reason for them to have your money.
I have ordered two items from china in January. One cleared Shenzen on 1/15 and I got it on 2/6. The other cleared on 1/23 and I got it on 2/8
It seems things have really slowed down from there on china post airmail
Merimobiles is a terrible vendor. They are doing the same bs to me (even after completely admitting that the shipping problem is thier mistake). They are a bad company that doesn't take care of its customers. I highly suggest that everybody avoids doing business with them.
Swyped from my VEGAn-TAB-v1.0.0B5.1
I will avoid them. Thanks.
Just total got mine a minute ago. Ordered from merimobiles dec 26th. I live in são Paulo Brasil.
sixvoltsystem said:
Ordered Dec 23rd: Merimobiles
Label/Receipt Number: **************
Service(s): Registered Mail™
Status: Foreign Acceptance
Your item was accepted in HONG KONG on January 15, 2011 at 4:36 pm. Information, if available, is updated periodically throughout the day. Please check again later.
Click to expand...
Click to collapse
I order on the 12/26 and have the exact same as the above, with the exact reply from merimobiles about shipping another if I don't get it by this weekend. Unless they overnight it why would I expect that a second one would make it to me.
unnerv00 said:
I order on the 12/26 and have the exact same as the above, with the exact reply from merimobiles about shipping another if I don't get it by this weekend. Unless they overnight it why would I expect that a second one would make it to me.
Click to expand...
Click to collapse
I ordered my Dock 12/30/2010, received a "Your Order Has Shipped" email on 1/19/2011. Got my Tracking Number and this is what was reported:
Destination - United States of America
The item (RB176555762HK) is being processed for departure from Hong Kong as of 22-Jan-2011.
It looks as though it is still being processed! I sent an email to [email protected] so they could explain the status delay. No response 2nd request was sent today.
EKS
FWIW - I ordered a Leather Case w/ USB keyboard & Mini Bluetooth QWERTY keyboard w/ touchpad and laser pointer from Ankaka.com January 6, 2011.
The tracking system provided this response:
Destination - United States of America
The item (RT083003489HK) left Hong Kong for its destination on 17-Jan-2011
So, my Ankaka items are officially in the mail and should arrive San Jose, CA any day. My merimobiles.com Docking station is still in Hong Kong being processed for departure.
It seems that merimobiles choose the cheapest delivery option each time they ship something. Like they try to accumulate packages to make one huge shipment to US for less money.
If you go to the USPS web site and under tracking teb enter the track number, you can see progress once they receive it.
Damn... did you all forget it's a slow boat to/from China?
My dock took almost 30 days to arrive from Merimobiles. It was a race between the doc and usb keyboard case I ordered. The doc won by 3 days.
I decided to e-mail them being as nice as I possibly can here is the reply e-mail:
hi sir,
sorry for the matter.
the tracking number is: RB*********HK
please ask your local post of it.
if you dont get it next weekend. we will ship another one to you again. ok?
thank you.
Regards,
Janey
www.merimobiles.com
Then:
hi sir,
we asked the post and they told us that time because of the bad weather. all packages delayed about 2weeks. the package is on the way to your country now. if you dont get it next weekend. we resend you another one again or refund you. ok?
thank you.
Janey
www.merimobiles.com
I got a few emails from Janey too. I already did my venting on another thread, but this company is horrible. I think that their support people are all the same person. Always say sir. Always is all lower case. Always bad grammar and you are lucky if the sentence make any sense. The last response I got six days ago said that they would check on my order, but crickets since then.
Then I call up US Merchants to see why I still haven't received my rebate dock from 11/26 purchase and they say that they are having trouble getting the docks from Viewsonic and it will be at least another couple weeks before they get them.
I am livid.
Merimobiles Answer to your threads
Hi we know many docking stations where delayed in the regular mail during the months of December and January. As you know this is a free shipping item rated at 14-21 business days. During those months there has been many delays in the regular mail. We can assure you we ship them promptly. The situation is now alot better and most packages are arriving promptly in the advertised time and the regular time that it should take by regular mail. We do care alot about our customers. We do have a policy when it takes over 1 month we reship or refund. Many people have received there docking stations already. Shipping times are back to normal, and contrary to what 1 member claimed we don't chose the cheapest way possible to ship, its a regular mail shipping item like any other item, and every year during the holiday time there is always delays in the mail. Things are back to normal now, we can assure you on our part we ship them promptly, its unfortunate some people had to experience delays from the mailing system. If you have any comments or questions please feel free to contact us. And no there is more than 1 person answering the emails in contrary of what 1 member claimed.
thank you
Philip
merimobiles-philip said:
Hi we know many docking stations where delayed in the regular mail during the months of December and January. As you know this is a free shipping item rated at 14-21 business days. During those months there has been many delays in the regular mail. We can assure you we ship them promptly. The situation is now alot better and most packages are arriving promptly in the advertised time and the regular time that it should take by regular mail. We do care alot about our customers. We do have a policy when it takes over 1 month we reship or refund. Many people have received there docking stations already. Shipping times are back to normal, and contrary to what 1 member claimed we don't chose the cheapest way possible to ship, its a regular mail shipping item like any other item, and every year during the holiday time there is always delays in the mail. Things are back to normal now, we can assure you on our part we ship them promptly, its unfortunate some people had to experience delays from the mailing system. If you have any comments or questions please feel free to contact us. And no there is more than 1 person answering the emails in contrary of what 1 member claimed.
thank you
Philip
Click to expand...
Click to collapse
Philip:
Thank you for your reply. I didn't start this post to defile Merimobiles. That was not my intention. I was stating I had both Merimobiles and U.S.Merchants both sending me docks since Dec. of 2010 and have not seen either one and was wondering if others had received theirs yet. You do however get a +1 for lurking the XDA forums. Janey has been nice answering my questions and she did state that if I didn't get it by this weekend that I could have you guys refund or resend it to me. So I'll correspond with her later this afternoon if I haven't seen it.
One plus on still not receiving a dock from merimobiles, where my order was placed on 12/26. I read the statement above with respect to bad weather. Didn't we hear a similar story from another supplier of cases? Basically I don't accept the weather argument....
Any advice on how to proceed with a refund request?
sixvoltsystem said:
Philip:
Thank you for your reply. I didn't start this post to defile Merimobiles. That was not my intention. I was stating I had both Merimobiles and U.S.Merchants both sending me docks since Dec. of 2010 and have not seen either one and was wondering if others had received theirs yet. You do however get a +1 for lurking the XDA forums. Janey has been nice answering my questions and she did state that if I didn't get it by this weekend that I could have you guys refund or resend it to me. So I'll correspond with her later this afternoon if I haven't seen it.
Click to expand...
Click to collapse
vsc said:
One plus on still not receiving a dock from merimobiles, where my order was placed on 12/26. I read the statement above with respect to bad weather. Didn't we hear a similar story from another supplier of cases? Basically I don't accept the weather argument....
Any advice on how to proceed with a refund request?
Click to expand...
Click to collapse
I request a refund throw PayPal. And they refound me the whole 45USD.
how to get a refund
Hi for anyone who has not received there docking station and its been over a month, please email us and we will send you another one and upgrade the shipping to express shipping, we can of course refund your order as per your request, thank you for your time
Philip
I just got one from office depot,will recieve in 30 of dec.hurry!!
Edit: jan 06 delivery date lol but its ok for me better that nothing!
Edit :Sorry guys sold out!!! Better luck next time
Sent from my iPhone
erick0423 said:
I just got one from office depot,will recieve in 30 of dec.hurry!!
Sent from my iPhone
Click to expand...
Click to collapse
Good stuff 3 day delivery too bad i already got mine lol
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
Well while I was chatting they went out of stock. I was trying to see if I could pay extra for quicker shipping. I had one in my cart and everything. FML lol
sold out!!!! doh
ReaderLee said:
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
Click to expand...
Click to collapse
Did you ask what color?
Sent from my iPhone
Don't get your hopes up on the OD order. I ordered back on the 12/21 and was told I'd get it on the 27th. Not happening. I just finished chatting with a rep and didn't get much more:
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Steve.
Steve: Hi Don
Steve: Good morning
Steve: I am glad to assist you with your concern.
Me: Good morning
Steve: We apologize for the inconvenience.
Steve: May I have the order number
Me: xxxx
Steve: Thanks, let me check on the order
Steve: I am sorry the item is out of stock as of now and we do not have the restocking date updated with us
Steve: I would request you to get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: I chatted with a CSR just prior to ordering and she told me that it would definitely ship out and I'd receive it on the 27th. She was very confident about it so I went ahead and ordered it.
Me: Clearly she was mistaken. What can be done about this?
Steve: We sincerely apologize for the inconvenience caused
Steve: Please get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: Can I have some sort of credit applied due to the misinformation I was given?
Me: So far you're the 3rd rep I've chatted with and each has asked me to check back in 2-3 days. I'm losing confidence in that answer, unfortunaly.
Steve: Please know that due to low stock the item has to be shipped from a different location and so it is taking time to get to the ware house near to your location and it should be in stock within 2-3 business days
Me: I understand, but that is NOT what I was told when I ordered it. I was told that it WAS in stock and that it would ship in time for me to receive on the 27th. When I placed the order I again chatted with a rep who told me to wait 2-3 days for the status to be updated. Now you're telling me that it's NOT in stock but that I should still wait 2-3 days for more information. I know it's not your fault, but I need a better result then "check back in 2-3 days"--simply because apparently I have not been given accurate information from the very beginning.
Steve: I will escalate the issue to the higher authority and they will get back to you within 4 business hours with the exact delivery details
Steve: May I have your contact phone number
Me: sure thing. It's xxxxx
Steve: Thanks, please give me a moment while I escalate the issue
Me: Thanks, Steve
Steve: Thank you so much for your patience.
Steve: I have escalated the issue
Steve: Is there anything else that I can assist you with?
Me: Thank you, Steve.
Me: That's it. I appreciate your help with this.
erick0423 said:
Did you ask what color?
Sent from my iPhone
Click to expand...
Click to collapse
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
I bet some 19 year old is going to call you and be like "check back with us in 2-3 days" lol. Good luck!
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
Click to expand...
Click to collapse
I guess thats the only color they have.hopefully we dont have any issue with this unit,this would be my second asus prime.
Sent from my iPhone
ReaderLee said:
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
Click to expand...
Click to collapse
I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
i was able to order one, delivery date of 1/5. Hopefully it gets delivered and hopefully its grey
Johnday29 said:
I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
Click to expand...
Click to collapse
Do you have a sheet with all your pre-order info in one place to start mass cancelling if necessary, too!!?? As soon as I have a tracking number from somebody...
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
Click to expand...
Click to collapse
Did they charge ur card for your order? They charge mine already
Sent from my iPhone
erick0423 said:
Did they charge ur card for your order? They charge mine already
Sent from my iPhone
Click to expand...
Click to collapse
my card has a pending transaction but the money has not been deducted yet.
effingpace said:
my card has a pending transaction but the money has not been deducted yet.
Click to expand...
Click to collapse
Wtf my money has been deducted on my bank already..so meaning i have this one for sure
Sent from my iPhone
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
doeboy1984 said:
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
Click to expand...
Click to collapse
There you go update sorry im just new here
Sent from my iPhone
Back in stock at Office Depot as of right now.
I have to say that I am extremely disappointed in my Omate experience. I will not go through the entire list of grievances but The straw that broke our relationship permanently was the fact that I donated to the KS very early on, and elected to get one of devices with the inscribed serial #. I expected that as one of the early pledges I would get my Omate early but Omate has seen fit to inverse the shipping of pledges. People who pledged for December delivery received theirs long before others, and so on and so on.
How many people are in the same boat as me? Waiting on their Omate and an early pledger?
I'm still waiting for my US October 2013 Developer Edition. They won't ship it or give me real status updates. And good luck to anyone asking for refunds, they won't really do it from what I've read in comments.
Sent from my XT1053 using Tapatalk
Pre-ordered mid December, since then one email from Omate, stating delivery mid Jan, it is now mid Feb and they do not reply to any emails for 45 days, disgusting customer service.
homer285 said:
Pre-ordered mid December, since then one email from Omate, stating delivery mid Jan, it is now mid Feb and they do not reply to any emails for 45 days, disgusting customer service.
Click to expand...
Click to collapse
They haven't even finished delivering to backers yet, chill.
Sent from my Galaxy Nexus using Tapatalk 2
---------- Post added at 05:26 PM ---------- Previous post was at 05:25 PM ----------
jimmydafish said:
I have to say that I am extremely disappointed in my Omate experience. I will not go through the entire list of grievances but The straw that broke our relationship permanently was the fact that I donated to the KS very early on, and elected to get one of devices with the inscribed serial #. I expected that as one of the early pledges I would get my Omate early but Omate has seen fit to inverse the shipping of pledges. People who pledged for December delivery received theirs long before others, and so on and so on.
How many people are in the same boat as me? Waiting on their Omate and an early pledger?
Click to expand...
Click to collapse
Omate didn't invert the pledges. The shipping company did.
Sent from my Galaxy Nexus using Tapatalk 2
kuronosan said:
They haven't even finished delivering to backers yet, chill.
Sent from my Galaxy Nexus using Tapatalk 2
---------- Post added at 05:26 PM ---------- Previous post was at 05:25 PM ----------
Omate didn't invert the pledges. The shipping company did.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Per their email, they have not shipped those because they are awaiting for the company that makes the backs to get them to them so that they can inscribe our #s on them. I would gladly have settled for my omate sans inscription.
kuronosan said:
They haven't even finished delivering to backers yet, chill.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
That is not the point and anyway from what I read around the place a few pre-orders have been received, Omate needs to get a customer service team in place pretty quick smart, at this point I'll be requesting a refund or worst case chargeback.
jimmydafish said:
Per their email, they have not shipped those because they are awaiting for the company that makes the backs to get them to them so that they can inscribe our #s on them. I would gladly have settled for my omate sans inscription.
Click to expand...
Click to collapse
You're referring to the October pledges, because some November ones went out that were missing backplates. There were other ones that were supposed to be shipped first that weren't on fault of the shipping company.
Sent from my Galaxy Nexus using Tapatalk 2
jimmydafish said:
I have to say that I am extremely disappointed in my Omate experience. I will not go through the entire list of grievances but The straw that broke our relationship permanently was the fact that I donated to the KS very early on, and elected to get one of devices with the inscribed serial #. I expected that as one of the early pledges I would get my Omate early but Omate has seen fit to inverse the shipping of pledges. People who pledged for December delivery received theirs long before others, and so on and so on.
How many people are in the same boat as me? Waiting on their Omate and an early pledger?
Click to expand...
Click to collapse
mattlgroff said:
I'm still waiting for my US October 2013 Developer Edition. They won't ship it or give me real status updates. And good luck to anyone asking for refunds, they won't really do it from what I've read in comments.
Click to expand...
Click to collapse
The serial number OCTOBER Developer Editions have not shipped yet. According to Omate this is due to the factory not having the back ready in time.
It has to be understood that ONLY October Developer Editions that you backed as either a 512/4 or 1/4 will get a serial number. If you backed the Oct Dev Ed. and you, not Omate, then upgraded to a 1/8, you will not get a serialized back. If you ordered additional units, only the original unit will have a serial number.
This information is current as of Feb 10 2014 per Omate via an official public update
With regards to refunds. A number of folks have received their refunds and have said as much. This info was located on the Official forum prior to it going down so I cannot provide reference links as per usual.
homer285 said:
Pre-ordered mid December, since then one email from Omate, stating delivery mid Jan, it is now mid Feb and they do not reply to any emails for 45 days, disgusting customer service.
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Should all legitimate emails be responded to? Yes. That is a failing on their part. They however receive hundreds of emails a day and have a fairly small staff. Every single one of those emails needs to be read with folks admitting to sending as many as multiple emails a day for days on end. If there had been less trolling, hate mail and bombardment the number of emails would be far more manageable. Also with such a high number of emails it is not unreasonable to assume that legitimate emails are getting buried in the "I hate you" and "Omate sucks" emails that some have admitted to sending.
kuronosan said:
You're referring to the October pledges, because some November ones went out that were missing backplates. There were other ones that were supposed to be shipped first that weren't on fault of the shipping company.
Sent from my Galaxy Nexus using Tapatalk 2
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The gifts for my pledges included a Dev edition 1/4/1900mHz that they delivered unrooted anyway. My pledge was on the last day or so of the Kickstarter and arrived almost two weeks ago.
Was it supposed to have a numbered back ? I think so, but anyway it didn't. I am glad to have it, of course, regardless. I don't think anyone else who was supposed to get a numbered back has yet, so in this case their mistake was my good fortune.
Regarding your other point, the choice of shipping was Omate's responsibility. If they chose unwisely, the results are solely the fault of Omate.
Sent from my Nexus 5 using Tapatalk
Lokifish Marz said:
The serial number OCTOBER Developer Editions have not shipped yet. According to Omate this is due to the factory not having the back ready in time.
It has to be understood that ONLY October Developer Editions that you backed as either a 512/4 or 1/4 will get a serial number. If you backed the Oct Dev Ed. and you, not Omate, then upgraded to a 1/8, you will not get a serialized back. If you ordered additional units, only the original unit will have a serial number.
This information is current as of Feb 10 2014 per Omate via an official public update
With regards to refunds. A number of folks have received their refunds and have said as much. This info was located on the Official forum prior to it going down so I cannot provide reference links as per usual.
Should all legitimate emails be responded to? Yes. That is a failing on their part. They however receive hundreds of emails a day and have a fairly small staff. Every single one of those emails needs to be read with folks admitting to sending as many as multiple emails a day for days on end. If there had been less trolling, hate mail and bombardment the number of emails would be far more manageable. Also with such a high number of emails it is not unreasonable to assume that legitimate emails are getting buried in the "I hate you" and "Omate sucks" emails that some have admitted to sending.
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It seems you are the unofficial or official spokesperson for Omate. Maybe you can give me some sort of estimate on when I will get my Omate I pledged for.
trent999 said:
The gifts for my pledges included a Dev edition 1/4/1900mHz that they delivered unrooted anyway. My pledge was on the last day or so of the Kickstarter and arrived almost two weeks ago.
Was it supposed to have a numbered back ? I think so, but anyway it didn't. I am glad to have it, of course, regardless. I don't think anyone else who was supposed to get a numbered back has yet, so in this case their mistake was my good fortune.
Regarding your other point, the choice of shipping was Omate's responsibility. If they chose unwisely, the results are solely the fault of Omate.
Sent from my Nexus 5 using Tapatalk
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What was the delivery month for the tier you backed? Only those listed as have an original ship month of October on KS get the serialized back.
So what you are saying is if you ship three packages via a shipping store and they mess up it's your fault?
EDIT;
Technically all x201's are rooted. The just do not have su or SuperUser app installed.
jimmydafish said:
It seems you are the unofficial or official spokesperson for Omate. Maybe you can give me some sort of estimate on when I will get my Omate I pledged for.
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I am the xda recognized contributor for all the x201 family of devices. So providing information and helping out the entire community is a big part of that. I have no secret info and post facts as much as possible with reference links. If I express something as an opinion I will use phrases/words like "I think" or "possibly" or "In my opinion".
Regarding your question. I have no information beyond what has been posted publicly regarding shipping. So I don't know when the factory will or has finished the backs or what the assembly status is of the TS.
Product Shipments
Lokifish Marz said:
What was the delivery month for the tier you backed? Only those listed as have an original ship month of October on KS get the serialized back.
So what you are saying is if you ship three packages via a shipping store and they mess up it's your fault?
EDIT;
Technically all x201's are rooted. The just do not have su or SuperUser app installed.
I am the xda recognized contributor for all the x201 family of devices. So providing information and helping out the entire community is a big part of that. I have no secret info and post facts as much as possible with reference links. If I express something as an opinion I will use phrases/words like "I think" or "possibly" or "In my opinion".
Regarding your question. I have no information beyond what has been posted publicly regarding shipping. So I don't know when the factory will or has finished the backs or what the assembly status is of the TS.
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I was an early backer then changed when they offered the the 1/8 ugrade. I have not complained, moaned, and groaned like so many. I received both of mine last week. patience is a virtue anyone who backs a Kickstarter should have. If you don't then you will miss out anyway. Just think, at least you will get yours before they start shipping pre-orders. Kick back and be happy. The next thing you know they will be on your doorstep. Nobody at Omate is trying to scam you. We no longer live in a McDonalds world. It IS worth the wait. SILENCE IS GOLDEN. LIVE HAPPY. Thanks Lokifish for your hard work.
Lokifish Marz said:
Should all legitimate emails be responded to? Yes. That is a failing on their part. They however receive hundreds of emails a day and have a fairly small staff. Every single one of those emails needs to be read with folks admitting to sending as many as multiple emails a day for days on end. If there had been less trolling, hate mail and bombardment the number of emails would be far more manageable. Also with such a high number of emails it is not unreasonable to assume that legitimate emails are getting buried in the "I hate you" and "Omate sucks" emails that some have admitted to sending.
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I can understand that, however 45 days is more than enough time to respond and I can assure you I haven't sent any troll-mails there way. I've emailed them 3 times(politely)twice asking for an eta and once asking for a refund. I also don't understand why they don't offer a refund if they know production is severely delayed and further-more they shouldn't draw funds from customers on pre-order its bad business!
I was really looking forward to getting a taste of the next generation smart-watch but unfortunately all I have is a bad taste and lousy experience, which could have been averted by simple communication. Anyway enough from me, I merely posted here rather than opening a new thread sorry OP.
The point of the October 2013 Developer Edition was for us to develop apps and test them BEFORE everyone else got their hardware.
I paid for the 1GB RAM upgrade on top of my order (again, US October 2013 Developer Edition), but not for an extra 4GB emmc. They upgraded this for me for "free" apparently to 8GB emmc. However, there is absolutely no sign of mine shipping (others who ordered variants way after me are getting their Omate and they got tracking info). They don't mention a shipping date and won't respond to emails from me anymore. The last status I got was "after Chinese New Year" emailed to me in mid-January. Since we're now in mid-February and they won't respond, its mind-numbing!
I just want a REAL status update from them about Developer Editions We are skipped.
- From the 1,500 units 1GB+8GB 1900MHz US version we have been able to assemble before Chinese New Year, about 1,000 units have been shipped thus far, we will ship another 500 units by the end of this week.
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There were 1,000 October 2013 Developer Edition ordered on Kickstarter. Then 794 November 2013 Developer Editions ordered on Kickstarter.
Somehow in their "genius," they don't ship those to the backers who ordered first (and chose the October 2013 estimated delivery). Whoever is running them is either incompetent or truly does not give 2 cents about any of their supporters (or both).
I was one of the first to order and support them, even paid extra for the RAM upgrade. Yet I get screwed over.
Sent from my XT1053 using Tapatalk
As stated in post #8 Omate has said that they have yet to receive the numbered backs from the factory. So without even having the proper backs Omate cannot give an ETA at this time. That is why you have not received a email saying it on it's way.
As far as Omate not replying to emails. I have responded to that as well.
Lokifish Marz said:
As stated in post #8 Omate has said that they have yet to receive the numbered backs from the factory. So without even having the proper backs Omate cannot give an ETA at this time. That is why you have not received a email saying it on it's way.
As far as Omate not replying to emails. I have responded to that as well.
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I appreciate your effort to calm concerns, but I would rather hear it directly from Omate. They don't seem to acknowledge that we'd even have the smallest right to be frustrated with their lack of communication and their screwing us over. A real campaign would have made this very clear they made a big "oopsie" and allow us to be shipped a Non-Developer model at their earlier convience. Omate is not offering this, and by the time I get my Omate Truesmart October 2013 Developer Edition, it may very well be 2015.
mattlgroff said:
I appreciate your effort to calm concerns, but I would rather hear it directly from Omate. They don't seem to acknowledge that we'd even have the smallest right to be frustrated with their lack of communication and their screwing us over. A real campaign would have made this very clear they made a big "oopsie" and allow us to be shipped a Non-Developer model at their earlier convience. Omate is not offering this, and by the time I get my Omate Truesmart October 2013 Developer Edition, it may very well be 2015.
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I will agree with you here, If Omate had a person at the helm who was competent they should have stated the problem with the backs and offered to send out non serialized backs. I would have said ok and been on my merry way.
mattlgroff said:
I appreciate your effort to calm concerns, but I would rather hear it directly from Omate. They don't seem to acknowledge that we'd even have the smallest right to be frustrated with their lack of communication and their screwing us over. A real campaign would have made this very clear they made a big "oopsie" and allow us to be shipped a Non-Developer model at their earlier convience. Omate is not offering this, and by the time I get my Omate Truesmart October 2013 Developer Edition, it may very well be 2015.
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Laurent told me his biggest fear was developers getting angry that they wouldn't get their serial backs.
In a way he was right, because there were some that received units without the correct back that complained about it anyway.
You'll get your units soon. There are a lot of things going on behind the scenes that really would not be helpful information nor would it garner any sympathy.
In a manner of speaking if it comes from myself or Loki it really doesn't get more official short of Omate themselves.
I'm sorry that's not acceptable, and it isn't really acceptable to us either.
But it is better than nothing, which is what we tell ourselves every day we have to answer questions.
Sent from my Galaxy Nexus using Tapatalk 2
Lokifish Marz said:
What was the delivery month for the tier you backed? Only those listed as have an original ship month of October on KS get the serialized back.
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Oh, ok ! Glad I didn't pledge my support earlier, or I would still be waiting. I think my delivery month was November, and also it got upgraded, so mine didn't get held up but for a couple of months. Just lucky I guess.
So what you are saying is if you ship three packages via a shipping store and they mess up it's your fault?
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Sure ! After all, backers were told Omate had an remarkable experience in international shipping. Who knows whose fault it was that the wrong three or two pallets shipped ? Not the backers, anyway.
EDIT;
Technically all x201's are rooted. The just do not have su or SuperUser app installed.
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Oh...I guess I don't understand. Your root+ patch runs the pwn executable on the watch. That's an exploit to gain root privileges, isn't it ? If so, but the truesmart is already rooted, why is it needed to run that pwn program ?
I trust that all you are doing in the patch batch file is correct and necessary, I'm really just asking so I understand better. This might be a stupid question and I know you are busy with a ROM update, so its fine if you don't reply. Spend the time with your Princess instead !
Sent from my Nexus 5 using Tapatalk
I'll put it this way, Rocki had most of that experience and they made up half the Omate team.
Do the rest of the math yourself.
Sent from my Galaxy Nexus using Tapatalk 2
Omate keeps saying that they shipped all the Kickstarter USA editions already. But I have not gotten my Kickstarter Standard Nov watch yet, and they don't respond to emails nor give tracking numbers anymore, so I have no idea if it was shipped and got lost or if it's not yet shipped, nor do I have any way of finding this out.
Does anyone else stlll NOT have their Kickstarter Standard (Nov) USA edition watch yet? Does anyone know how the heck to actually have Omate respond to watch shipment inquiries?
Tony
They have announced that they will not respond to any shipping-related inquiries.
My 1/8/1900 Nov Dev edition ordered on the very last day of the kickstarter campaign arrived in early February. I may have been the first in the USA to get mine and the last to support thru KS. Odd. I had to sign for it, I got an email with a tracking number that worked, and the order was filled correctly !
Yours may have been overlooked and never shipped. If it was an early KS Dev edition with a numbered backplate, it is likely still on its way - a lot of people in the USA are just receiving those now and many are not getting tracking number emails due to, um, logistics issues...
Sent from my Nexus 5 using Tapatalk
trent999 said:
They have announced that they will not respond to any shipping-related inquiries.
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UGH! Then how will I ever get this watch? It's crazy really. It's like they stole my money for no product.
Well, they were getting tons of emails on all their exposed addresses mainly from folks upset about the shipping delays, over and over. So, instead of silently ignoring most of these, Omate just announced up front that they couldn't answer them all, at least at this point, and that they were not going to try. I look at that as more realistic and more near honest, though not encouraging.
I hope yours is delivered soon. It isn't much like what I backed, really, but it is a lot of fun and amazes people when I show it to them.
Sent from my Nexus 5 using Tapatalk
trent999 said:
Well, they were getting tons of emails on all their exposed addresses mainly from folks upset about the shipping delays, over and over. So, instead of silently ignoring most of these, Omate just announced up front that they couldn't answer them all, at least at this point, and that they were not going to try. I look at that as more realistic and more near honest, though not encouraging.
I hope yours is delivered soon. It isn't much like what I backed, really, but it is a lot of fun and amazes people when I show it to them.
Sent from my Nexus 5 using Tapatalk
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I hear you, but it's one thing to email about shipping delays. It's another when they say they shipped all Nov standard edition USA watches and I didn't get mine, so it obviously either got lost or they mistaken did NOT ship. In either case, I'll NEVER get it and have no way to communicate to them and they have my money with no way of getting it back (or the watch). I'm sorry, but this situation is ridiculous!! I could wait longer if I knew I was actually ever going to get it.
So back to the original question - is there anyone else who didn't get it yet from the Kickstarter Nov standard USA edition?
My TS was in transit for almost three weeks. You also need to keep in mind that the USPS is garbage and has been for some time now. They have let go almost 100,000 people over the past year or two, are billions of dollars in debt/defaults, closed multiple sorting centers and smaller post offices and are using sub-contractors in a number of places as well. Not to mention the increased reports of bogus "attempted delivery" attempts, not getting signatures and simply leaving packages where ever they feel like when they do deliver. So Omate may be to blame for some stuff but they are not the only ones.
Lokifish Marz said:
My TS was in transit for almost three weeks. You also need to keep in mind that the USPS is garbage and has been for some time now. They have let go almost 100,000 people over the past year or two, are billions of dollars in debt/defaults, closed multiple sorting centers and smaller post offices and are using sub-contractors in a number of places as well. Not to mention the increased reports of bogus "attempted delivery" attempts, not getting signatures and simply leaving packages where ever they feel like when they do deliver. So Omate may be to blame for some stuff but they are not the only ones.
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Irrespective of the quality of the USPS, it's RIDICULOUS that Omate does not send out even any notification of when it was shipped just so I know that it was shipped. Right now, I have NO IDEA if my $200+ watch & accessories were lost in the mail somewhere or someone stole it off my front porch or if they lost my order with no intention of ever sending it. OMATE NEEDS TO GIVE ME THIS INFORMATION - no one else can. Sorry - but until they do it is THEIR fault entirely. I have no way of knowing. And since I cannot find a single Nov USA standard addition backer who has NOT received it yet, I have to think this has gotten either physically lost in transit or they lost my order info.
I have NO IDEA how to find this out. I'm not sure why people here are defending Omate for this ridiculous and completely unacceptable lack of communication. I can wait if it's still coming - I just need to know what happened to mine if everyone else got theirs.
Have you tried emailing them a civil request for tracking info carefully explaining your situation? Maybe even have the subject read "Order possibility lost during shipping, need info". And just some friendly advice, being a jerk will get you no where with them and probably get your email ignored.
BTW. Check your attitude buddy. If you think I'm an Omate defender then you have clearly been living in a cave the past 8 months.
He's likely referring to me, Lokifish. I told him about Omate's recent announcement that they were overwhelmed with emails from upset backers and would go officially into Ignore Them mode.
I was glad Omate at least admitted this publicly instead of continuing to conceal it, but it sure freezes out people like Tones2 who have a real and serious need to get in touch with Omate over delivery issues.
Now we are finding that the last batch of numbered Dev editions had at least a few shipped with the cheaper lower ram and storage early EU versions. I bet these are ones that were left over after Omate tried to sell them into various distributors for resell.
If they distribute the next update with the security still totally fckd, that would be approaching a total shut out game.
Sent from my Nexus 7 using Tapatalk
Lokifish Marz said:
Have you tried emailing them a civil request for tracking info carefully explaining your situation? Maybe even have the subject read "Order possibility lost during shipping, need info". And just some friendly advice, being a jerk will get you no where with them and probably get your email ignored.
BTW. Check your attitude buddy. If you think I'm an Omate defender then you have clearly been living in a cave the past 8 months.
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Well, this is just recently acquired attitude. I was not one of those people blasting Omate for not meeting their initial delivery dates and was (and still am) perfectly willing to wait over 6 months for this watch. I totally understand the delays, personnel issues of a small start up, and initial buginess of the product. However, after they publically announce that they have shipped all of the USA watches, and then publically announce that they are not going to send out any shipping info nor respond to any emails whatsoever, and after I sent them 3 or 4 very polite emails inquiring what happen to MY watch if they shipped all USA kickstarter models (with a subject similar to what you suggested) all with zero response from them, then yes I start to get REALLY PISSED OFF. I think this is justified.
Do I have any recourse with reporting this situation to Kickstarter? At this point, I don't know where to turn. I've been trying to avoid using their facebook site for this inquiry, but maybe public shame will wake them up, although that doesn't seen to have worked to date..
For what it's worth, though it's not a US shipment, it's not far off... I'm (still) waiting on any sign whatsoever that my 1/8 1900 standard edition is making its way to me up here in Montreal. No shipping notification, and if there's no attempted delivery notification when I get home from work today, I'm sending a polite email which, when all is said and done, will come down to "Could you provide me with some proof that the watch is, indeed, on its way to me?". Because good faith is one thing, but being completely forgotten is another.
mnemonic.code said:
For what it's worth, though it's not a US shipment, it's not far off... I'm (still) waiting on any sign whatsoever that my 1/8 1900 standard edition is making its way to me up here in Montreal. No shipping notification, and if there's no attempted delivery notification when I get home from work today, I'm sending a polite email which, when all is said and done, will come down to "Could you provide me with some proof that the watch is, indeed, on its way to me?". Because good faith is one thing, but being completely forgotten is another.
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Yeah - good luck on getting a reply to ANY email whatsoever....
Tones2 said:
Yeah - good luck on getting a reply to ANY email whatsoever....
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As much to my surprise as anyone's, Magan got back to me and (despite apparently not entirely understanding my question, as I was told it was "too late to change my delivery address"), I got given a tracking number! Small victory, at least.
Interestingly, it shows my watch as having shipped on the 28th, not on the 18th as the update would have had you believe, and the last update shows it leaving Switzerland on the 4th. Where it is now, I have no clue, but it's apparently in transit to me (in Canada). Will update when and if I get further news.
mnemonic.code said:
As much to my surprise as anyone's, Magan got back to me and (despite apparently not entirely understanding my question, as I was told it was "too late to change my delivery address"), I got given a tracking number! Small victory, at least.
Interestingly, it shows my watch as having shipped on the 28th, not on the 18th as the update would have had you believe, and the last update shows it leaving Switzerland on the 4th. Where it is now, I have no clue, but it's apparently in transit to me (in Canada). Will update when and if I get further news.
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I was afraid to back the kickstarter because you can truly end up with nothing for your money. When all the watches started arriving for people I went on ebay and bought one. People are selling the watches at a discount because it doesn't work properly right out of the box. I got my watch early last week and only paid a few days before I got it
I am also in Canada. From the time my ts left China to the time it arrived at my door I could not track it. Tracking always said left China. Then one day it just arrived at my door.
rhineymac said:
I am also in Canada. From the time my ts left China to the time it arrived at my door I could not track it. Tracking always said left China. Then one day it just arrived at my door.
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How long did it take end-to-end, rhineymac? I'm curious as to when I should start getting more anxious.
mnemonic.code said:
How long did it take end-to-end, rhineymac? I'm curious as to when I should start getting more anxious.
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A little over three weeks. Mine was held at customs for 10 days
rhineymac said:
A little over three weeks. Mine was held at customs for 10 days
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Well, then I'm theoretically within 10 days of receiving mine, then, the status updated to "Handed to customs" last night!
Wish me luck, folks! According to tracking info:
Thu 17.04.2014 11:05 Delivery attempt: addressee absent
Going to the post office after work to attempt to pick it up.
My contempt and loathing for Omate has grown to disproportionate sizes.
I started the who pledged and has not received a developer edition thread, and finally I was rewarded with a developer edition arriving on my door steps last week, but much to my dismay they sent me the wrong device. I should have received a 1/8 device yet I have a 512/4 device. At this point I think all is lost and I have no faith in Omate to make this correct.
Are you in the same boat and if so what steps have you taken to get this rectified?
jimmydafish said:
My contempt and loathing for Omate has grown to disproportionate sizes.
I started the who pledged and has not received a developer edition thread, and finally I was rewarded with a developer edition arriving on my door steps last week, but much to my dismay they sent me the wrong device. I should have received a 1/8 device yet I have a 512/4 device. At this point I think all is lost and I have no faith in Omate to make this correct.
Are you in the same boat and if so what steps have you taken to get this rectified?
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I'm still waiting mine.
Dev edition EU, 2100 1/8 and to be honest - I'm not even waiting it anymore...
I'll sell that piece of c**p as soon I get it...
That's all starting to be funny and ridiculous...
Sent from my C6903 using Tapatalk
funky0308 said:
I'm still waiting mine.
Dev edition EU, 2100 1/8 and to be honest - I'm not even waiting it anymore...
I'll sell that piece of c**p as soon I get it...
That's all starting to be funny and ridiculous...
Sent from my C6903 using Tapatalk
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Yeah I wrote mine off as a 200 dollar lesson. And i'm going to put mine up on Ebay tomorrow. Hopefully I can get 150 - 185 for mine.
jimmydafish said:
My contempt and loathing for Omate has grown to disproportionate sizes.
I started the who pledged and has not received a developer edition thread, and finally I was rewarded with a developer edition arriving on my door steps last week, but much to my dismay they sent me the wrong device. I should have received a 1/8 device yet I have a 512/4 device. At this point I think all is lost and I have no faith in Omate to make this correct.
Are you in the same boat and if so what steps have you taken to get this rectified?
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I am in this same exact situation.
You can read about some of my debacle here on G+ with some screenshots:
https://plus.google.com/u/0/+Leeepster/posts/BSHt4vMXEkp
At my last count, there are at least 6 of us on the G+ community with this issue... if you are not one of them, you'd be the 7th so far.
I have contacted [email protected] (along with [email protected] and [email protected]) to seek a solution on Thursday, but there has been zero reply so far. One other user in the same situation on G+ indicated that Magan replied to him that he would have to pay international return shipping to HK for an exchange... which is beyond ridiculous.
I set a deadline of 4/11 in my original email to her and if there is no positive response by then, I am going to contact AMEX to rectify the situation via charge-back. Enough is enough.
I'm in the same boat here as well. However LLP commented on G+ and told me he was sorry... Which makes everything better </sarcasm>
I've emailed magan as well with no response as of yet. Not holding my breath though. (Tim Bass from G+ here if anyone is wondering.)
scootle74 said:
I am in this same exact situation.
You can read about some of my debacle here on G+ with some screenshots:
https://plus.google.com/u/0/+Leeepster/posts/BSHt4vMXEkp
At my last count, there are at least 6 of us on the G+ community with this issue... if you are not one of them, you'd be the 7th so far.
I have contacted [email protected] (along with [email protected] and [email protected]) to seek a solution on Thursday, but there has been zero reply so far. One other user in the same situation on G+ indicated that Magan replied to him that he would have to pay international return shipping to HK for an exchange... which is beyond ridiculous.
I set a deadline of 4/11 in my original email to her and if there is no positive response by then, I am going to contact AMEX to rectify the situation via charge-back. Enough is enough.
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I'm the 7th, I expect nothing to be resolved with them.
If it helps I received an email from Magan today. She asked for my address, no mention of return shipping. I guess we'll see what happens. I kinda thought they already had my address? Lol
This was the email I received from Magan on this today:
USMART ELECTRONIC PRODUCTS LTD.
Address:Unit 501,5/F,KAM HAN INDUSTRIAL BUILDING,8 WANG KWUN ROAD,KOWLOON BAY,HK
Attention: Cammy Yip +852 3666-9964
Send back the defective one and I'll prepare you a new one
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Not very helpful. I replied politely asking Omate to foot the bill for international return shipping. If they do not budge on that, I will just proceed to file a claim with AMEX on the matter and handle it that way.
Those of you with EU devices, what would you be asking for it, I'm in Australia and have given up on receiving my Developer Edition but maybe I could buy a 512MB model just to see if it's worth getting.
tangcla said:
Those of you with EU devices, what would you be asking for it, I'm in Australia and have given up on receiving my Developer Edition but maybe I could buy a 512MB model just to see if it's worth getting.
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I've been contemplating selling mine. Would only want to do it if I could get enough to replace it with a 1/8 off ebay, which are going for roughly $300 USD.