Hey guys, I know that Omate has been saying that they aren't dealing with broken Omates for months from now. I was an early backer and got an Omate with a broken BT/Wifi antenna. Think it's wrong that they are filling preorders before they even fix the broken ones. They aren't able to even reply to my emails. Anyone with any luck getting a replacement?
They said that we need to wait until they get service centers in our country
I buyed Omate in shop in Czech republic, next day i have to claim them because not working microphone, shop replaced them with new .
Related
After talking to TOSHIBA toady and after communicating with them through emails
for more than a week this is the answer I got from them all:
"but unfortunately we cannot provide spare parts outside our repair center"
let me explain what is so "unfortunate" in a global company that does not sell parts for its devices:
I need to send the device to the place I bought it (UK) in an insured express mail AND I am also paying on the back delivery
I will take a day off to pass in the tax office lines in order to fill the papers so they will not to stop my device and ask for taxes of it again.
It is also very "unfortunate" that if the defect will not be covered by warranty Toshiba will get some extra money from my pocket and not any other lab in the world which is not owned by the company =)
Think about a world where you bought a car that were manufactured in japan and you need to send the car!! to japan!!! for a lamp =)
because the company is as just as greedy as Toshiba and they
"cannot provide spare parts outside our repair center"
by the way...If you wanna know I called my garage today to ask them if I want to buy a part from them if this is a problem...not a lamp...an entire gear box!! they said no problem and gave me the price.
I own a laptop...Called the company and told them I need some spare parts...my computer is 1 month old and they gave me the prices but mentioned this may harm my warranty...
So other companies would sell me even a hammer to smash my device if I want it as long as I understand that this harms/cancels my warranty
But not Toshiba.
they will make sure I will fix it under their roof so my 1$ will go to them and not to any other person in the world.
I just needed the micro usb female...
we have enough HTC labs that can do it here in Israel
but just because Toshiba needs my 1$
(yes yes!!! this is how much the part costs for devices like HTC HD2 or HTC DESIRE you can even get it in 5/20 packs on ebay just like any other part you want for an HTC device)
I need to pay 160$ (postage+the perfect day off in order to go and fill the forms)
So goes the global concept in Toshiba...and here comes their small greedy village =)
I am not sure I will fix my device...I think of just letting it rot in the drawer.
I feel sorry for the unlucky person to buy it from me here or in any other part of the world that Toshiba don't have a repair center for the TG01.
maybe I will try my luck on ebay.
Learn From my story...Ban Toshiba!!!
I think your problem is more Tax- related, than anything else. If you buy a device you should always make sure, that it will be fully supported in your country. There are meny devices without worldwide support, you have to live with that.
Not True
The tax related problem is solved by papers-you just list your device so they wont think you got a phone by mail (for this you need to pay taxes)
In many countries there are various Global companies that don't give direct service
But there are always others who can give you the service...
Lets say that you buy a Ferrari(lucky you =)
but then something happens and a part in your car is broken...
So...Now you are going to send your car to the closest Ferrari garage in..
MMm Italy right?....
nice trip for a car...Its much better than the company to send you the part if it can easily be replaced in any other garage near your house or by yourself? NOT!
Give me the name of your state and I will give you countless names of various Companies that does not have a direct link to a repair center near your house yet you can easily repair their products in other labs and order parts online.
This is actually the first time in my life I got into such a situation when a
company does not sell parts to its products!!!
This is a very greedy method...you are forced to repair what you buy only in 1 place!!! even if it is thousands of miles away from your home.
I have several labs in my city that fix HTC,Apple,Samsung and so on...with original and non-original parts for your choice...so why does Toshiba need to be different???
Man I hope Toshiba wont move the repair center in your town.
if you did not get it this is the only place you can get your TG01 repaired
It is most unlikely that Toshiba actually fabricate the uUSB female connector themselves; likely an identical or very close match could be obtained via one of the many electronic parts suppliers and could then be fitted by yourself or a friendly local workshop.
One source I am aware of is Farnell in the UK. [URL="http://uk.farnell.com/jsp/search/browse.jsp?N=500006+1002290+5255151+232999+574277&Ntk=gensearch_001&Ntt=micro+usb&Ntx=mode+matchallpartial&No=0&getResults=true&appliedparametrics=true&locale=en_UK&catalogId=&prevNValues=500006+1002290&filtersHidden=false&appliedHidden=false&originalQueryURL=%2Fjsp%2Fsearch%2Fbrowse.jsp%3FN%3D500006%2B1002290%26Ntk%3Dgensearch_001%26Ntt%3Dmicro%2Busb%26Ntx%3Dmode%2Bmatchallpartial%26No%3D0%26getResults%3Dtrue%26appliedparametrics%3Dtrue%26locale%3Den_UK%26catalogId%3D%26prevNValues%3D500006%2B1002290"]This page [/URL]lists all the varaiations of Type AB uUSB Receptacles for surface mount - bottom, top and mid.
The biggest challenge is to be able to remove the original and resolder a new item working at surface mount scale with hand tools rather than as part of the manufactire process using flow soldering.
Anyway, best of luck and I hope you are able to resolve.
I took the phone to 3 big labs already for an opinion.
we were digging all over the net in order to find the part that might fit.
they even did a few phone call to their suppliers for me.
I am sorry to say that none of the ones That are sold out there on the net
can fit to the spot that Toshiba created on the TG01
So you should not build on that that you can get a match.
As hilarious as it might sound this part can be replaced only
on their repair centers and not on any other place on earth...
how is that for an option?
I am starting to believe that even Apple is not as evil as Toshiba =P
I had the same problem, phone worked fine but would not charge up or connect to my computer through the USB. I talked to Toshiba UK and they told me to send it to Regenersis in Scotland. They did not even bother trying to repair it they just sent me a brand new phone free of charge, the new phone was sim locked but my original was unlocked. I contacted Toshiba again by email and 1 hour later they emailed me an unlock code. They also sent me a new back and SD card free of charge, I bought the phone second hand off Ebay !!!!!
I do not think many companies warrant their products for the second user but Toshiba do. Why not just send them your phone and get a new one....
Agreed, the process with Regenersis works well.
First I don't know how much you pay for an express delivery from your town to Scotland.
I do know that the Delivery from Israel to the Toshiba repair center in England and back will cost me around 70-80$ (insured)
ant again I will need to go to the tax office and fill the forms so they wont think I bought a new phone when I get it back...so I loose a few hours from my day and have some "fun" in the tax office lines =)
I have sent my phone to a Toshiba repair centerr in Romania with my Dad so it will be fixed soon...
My problem is not about if they will or will not replace/fix it for me =)
If I could buy the part I could fix it in a lab here for 30-40$ and get it back after 1 hour.
But Toshiba wants to fix it themselves...So the cost of the shipping+half a day off will cost me around 120$
Plus I will have to be 1 week at-least without my TG01
That's the price I need to pay because Toshiba thinks it will be nice to take also all the money from fixing straight into their pocket.
Because one day friends your warranty will be finished or you will crack the screen or break the housing...and then you will go/send by mail to the only place where you can get your device fixed.
even if you can do it yourselves in 1 minute or know that it costs 30$ to fix in a lab that is right under your house.
you will need to send it to Scotland or England or maybe one day to japan =) why not? maybe they will decide to close some Toshiba centers
and you will pay as much as Toshiba will decide you need to pay because if you did not get it you do not have any choice =P
Toshiba TG01 parts are not sold anywhere.
there is the definition for it folks:
http://en.wikipedia.org/wiki/Monopoly
and for this I strongly object.
that's why I will sell my 2 TG01(bought 1 for my brother also ) and buy others.
that its company doesn't hold me in a leash on where do I want to fix my device.
It cost me £5.50 to return the phone to Scotland and this included £500 insurance cover. There are rarely spare parts or broken phones on Ebay at the moment because they are all under warranty. After the 2 years is up parts and broken phones will start to appear on Ebay, so if you want to keep your phone alive it will be easy. I realise your personal circumstances mean the cost to return the phone is a bit high but you did buy the phone in the UK (presumably locked to Orange) so it is reasonable for the company to want to repair the phone in the country of purchase. Perhaps you should buy future phones in Israel, then you will not have this problem....
my TG01 has a broken touchscreen, which I would like to fix. Toshiba support told me to send it to a repair center in northern scotland for refund.
Shipping from Germany would be almost 15€ and I don´t know how much further the repair would cost...
Replacememt parts are almost none available; I am looking for days... The only few things I found are very expensive and not even new.
It´s really disappointing.
unfortunately the material is not very robust. The screen gets scratched very easily, the thin back cover deforms and on all TG01 I saw the usb-cover was damaged by fingernails.
http://forum.xda-developers.com/showthread.php?t=803711
If you need photos of the screen I'll post them
Ok so my Titan decided to die today, No warning whatsoever, The screen would not light up and the battery drained rapidly heating up the rear casing to a dangerous level, Not a happy puppy, Due for collection on Weds to be repaired at HTC Huntington, The thing is I do not have proof of purchase as it was bought on ebay and the IMEI codes on the device and box do not match, HTC phoned just now querying the IMEI that I gave saying it was not a valid one for the Titan, Am beginning to wonder if they will now say it is beyond repair or that I will have to foot the repair bill due to no proof of purchase etc, Oh well back to my trusty HD2 for now, So long Titan, It's been emotional........
If you want a new phone you should go to a operator, you pay 20 € more but then you have even a warranty for this .
If my Titan gets stolen within 1 year, I get a new one for free ^^
I am sorry for you and your old titan I pray that it will be fun in the mobile heaven and that it
rings very happily with the other phones there.
It is in a better place now.
Thanks, Yes normally I would go for an upgrade through O2 but am not due until march next year, Not so good having a 24 month contract, The contract phone I did have was a HD7 which I sold to a family member, But I did hate it as it was pre Mango, Hopefully I will get either this one repaired or no doubt buy another but this time make sure its brand new, In the words of Arnie "I'll be back"
Just a question ?
If you got this off ebay did you contact the seller about imei number issue ''IMEI that I gave saying it was not a valid one'' if there is something wrong then you can try for a paypal resolution if the seller cant give you a good reason for this wrong imei number. Worth thinking about ?
Mark
Thanks, I did find out from the seller that the phone had already been a replacement for his original Titan, Makes me wonder if it was a repaired/returned handset,Was meant to be the replacement I received, Its too late now to go for pay pal claim as I bought it early Jan and that normally takes a while to get refund etc, It is currently at HTC repair centre and hopefully being sorted, I haven't heard anymore from them and fingers crossed all will be fine, Using a HD7 currently and the screen seems so small lol
Got my Titan back today, Not bad going seeing as it was picked up last Wednesday 29th, Looking at the repair sheet they basically replaced : FRU-SUB ASSY,SONY,Black,LCM+Touch Window, Generic,L Sponge,P-Sensor,Poron,ETY PCBA-MAIN BOARD with SKU_ID,band 1,5,8,Regional_ID.......? lol and I now have a new IMEI number , In other words they replaced the lot, Happy that I now have it back, Lets hope this one stands the test of time, Thanks for comments and advice.
Good stuff
Happy for you
Mine is currently in Hong Kong because of the update issue. And I'm from the Philippines. Shipping costed a lot. OS just won't update and getting different errors. It was basically brand new. In fairness htc customer service is very good. Someone from Hong Kong called me yesterday and asked what the issue was. Also htc Philippines keeps on calling me for updates Hope they get it fixed or just give me a new one.
Edit: My phone is still stuck in HK. They won't send it back unless I send them the shipping cost. It's in freakin' HKD. How the hell am I going to send them the money? I mean I have the money, just don't know how. Why the hell couldn't they just send the damn phone to any of their retail stores here in the philippines and I'll give them the money. I'm so tired of going back and forth with them I might just give up. They can have the ****in' phone and I'll just start a hate campaign against them. Ironic since I have been a supproter ever since and I have actually convinced a lot in my office to use HTC phones. Really pissed off! Is there someone like Steve Jobs in HTC? Heard he did things for Apple customers out of the ordinary. No wonder they have such loyal fans.
Must admit on both occasions I have had to send HD2 and Titan back I have been very pleased with the repair service and comms and how quickly they dealt with the problems, No doubt thats not the case for everyone, I guess I have been lucky, best of luck and hope you soon get your Titan sorted soon.
Is there anyone experienced the RMA process in Sydney Australia? Please share?
Is there any near by ASUS support site so I can drop my Prime for RMA?
Thanks
dingotech is the Australian repair agent for them, mine is still with them, they are about 3 weeks behind according to asus.
They recieved my on the 10/05/12
started work on it on the 28/05/12 after some phone calls to their voicemail and calls to asus, i finaly got response on 01/06/12 via email:
they sent me:
Updating you on your repair; I have escalated this repair with management and requested our head technician to perform an urgent diagnosis on your unit within 1-2 business days.
After diagnosis there will be a 1-3 business day wait for parts depending on stock availability and your repair will resume to final testing stage, followed by shipping shortly after.
Estimated time of completion for your repair at this stage 5 – 7 business days.
If you have any further questions please don’t hesitate to contact our service centre via the contact details below.
i sent:
This unit in question was already put down as priority on Friday 18th of May when I called and got through and was advised it would take 5-7 business days and then on Tuesday 29th of May I tried to call left a message to get a call back and I’m still waiting for it was advised by Asus call centre that you had just received the unit that day I then looked on line at the delivery details and the unit arrived on the 10th of May.
and they responded:
As per your email below, I have escalated this repair for same day diagnosis repair. Your will receive email updates to confirm the status of repair as we proceed.
If you have any further enquiries please dont hesitate to contact our Service Centre via the contact details below.
Kind regards
Monique Armani
Support Desk
Fax 02 8745 8498
Email
Web [email protected]
www.dingotech.com.au
Address 97 Derby ST. Silverwater NSW 2128
Im sorry if like me you were expecting Australia to be better than the us, oh well.
Thanks for sharing ur experience. It is really helpful for me.
I may contact them then ask for dropping it to support centre because it is in Silverwater which is near by my house.
Sent from my Desire HD using xda premium
they updated my rma status tonight to:
Waiting-[WB5] Wait for Repair\Test\Aging
Good luck with yours, I hope they have caught up.
Unit arrived today, 12/06/12, will see if fault is fixed
xn1337 said:
Unit arrived today, 12/06/12, will see if fault is fixed
Click to expand...
Click to collapse
Please update this thread or PM me if it fixed the WIFI issue.
My PRIM is working so good. The only thing is wifi is not so strong when accessing far from the ROUTER.
Unit came back with wireless working all over my house, but even with the new motherboard i have Serial Number Unknown
what sought of crap is this asus!!!
Hello all,
Having some Bluetooth stability issues (details) and GPS not working, I have sent an email to Omate which suggested to send it to their Service Center and provided me with an RMA #. Being based in Hong Kong, this will simplify things (and shipping cost) but somehow, I not confident.
Has anyone had to deal with Omate Service Center before and can share their experience?
Omate has also advised me that the testing and replacement could take up to 2 Months. I found that very and with all the hassle most of us went through with the unit deliveries, I have concerns it might take even longer.
The warranty is also another point of doubt. I haven't opened the watch or used it under rain/shower/etc. but I feel like Omate might just find any excuses to void the warranty.
That said, I really want/need the BT/GPS to work. I'd just like to make sure sending it to Omate Service Center is the right move and won't get any additional disappointments or frustrating waiting time.
Thanks for any of your feedback.
BenjaminM said:
Hello all,
Having some Bluetooth stability issues (details) and GPS not working, I have sent an email to Omate which suggested to send it to their Service Center and provided me with an RMA #. Being based in Hong Kong, this will simplify things (and shipping cost) but somehow, I not confident.
Has anyone had to deal with Omate Service Center before and can share their experience?
Omate has also advised me that the testing and replacement could take up to 2 Months. I found that very and with all the hassle most of us went through with the unit deliveries, I have concerns it might take even longer.
The warranty is also another point of doubt. I haven't opened the watch or used it under rain/shower/etc. but I feel like Omate might just find any excuses to void the warranty.
That said, I really want/need the BT/GPS to work. I'd just like to make sure sending it to Omate Service Center is the right move and won't get any additional disappointments or frustrating waiting time.
Thanks for any of your feedback.
Click to expand...
Click to collapse
From what I understand, if you live in HK they probably won't give you much hassle. They also won't find an excuse to void your warranty. If you haven't touched the casing they won't do anything.
I might stress that you're a local to HK and that you'd appreciate faster turnaround and testing. It literally takes about 2 minutes to examine the watch for damages and "test" it.
kuronosan said:
From what I understand, if you live in HK they probably won't give you much hassle. They also won't find an excuse to void your warranty. If you haven't touched the casing they won't do anything.
I might stress that you're a local to HK and that you'd appreciate faster turnaround and testing. It literally takes about 2 minutes to examine the watch for damages and "test" it.
Click to expand...
Click to collapse
Thanks for your input kuronosan.
I've decided to send my TS to the Omate Service Center. I will keep the community informed on the progress and share my experience. Hopefully it will take less than the estimated 2 Months.
BenjaminM said:
Thanks for your input kuronosan.
I've decided to send my TS to the Omate Service Center. I will keep the community informed on the progress and share my experience. Hopefully it will take less than the estimated 2 Months.
Click to expand...
Click to collapse
I'd like to provide feedback from my experience with Omate Service Center.
Prior to sending my watch, I asked Omate an official RMA# by sending them a message with my problem and symptoms. In a nutshell, GPS was not working and BT headset would disconnect if watch was >1feet away. This was most-likely due to an antenna issue but I did want to open the back casing and void the warranty to I resolved my self to send it for repair. Following my email they sent me an RMA#.
I sent my watch to Omate on 25Aug which they acknowledge receipt the day after (I'm based in HK so very close) . They (Chris) told me they will inspect the watch and depending on the issue they would either replace or exchange the watch and announced the expected TAT (Turn Around Time) would be around 2 Month.
1 Month after sending the watch I decide to inquire about the status of the RMA on the 25Sept and they actually confirmed it will be shipped the next day. I received the watch 2 days later. I must say I was quite surprised since they managed to return the watch earlier than expected and it seems the Omate X launch did not affect the Service Center. That said, I received a brand new watch, but the BT problems is still present, although the GPS signal in now working but very weak. Hard to say if this is a design flaw or production line issue.
Overall, the Omate Service Center acted promptly and professionally, so depending on your issues, I would recommended it.
Also, being polite and encouraging pays well with Omate.
Hope this post will help others.
Hallo BenjaminM,
I have a problem with my bought (by private in Germany) Truesmart an I'am looking for the contact data to the OMATE Service Center. Maybe you can help. I like to send it to OMATE Service Center for an refurbishment.
I hope you can help
agustaf said:
Hallo BenjaminM,
I have a problem with my bought (by private in Germany) Truesmart an I'am looking for the contact data to the OMATE Service Center. Maybe you can help. I like to send it to OMATE Service Center for an refurbishment.
I hope you can help
Click to expand...
Click to collapse
Hi @agustaf,
Sure, I sent my TS to this address :
Omate After Sales,
c/o: Cross Kwan
Room A11, 1/F, Tai Tak Industrial Building,
2-12 Kwai Fat Road,
Kwai Chung, NT, HONG KONG
香港葵涌葵發路2-12號大德工業大廈1樓A11室 (in Chinese)
Tel: +852 2155 2892
Once received, they then send it back to the Shenzhen Factory for diagnosis and repair/replacement which ever applies. Turnaround time is approx 2month. I also suggest you send an email to: [email protected][email protected] to request an RMA# before sending it. It makes it more official and tracking easier.
Hope this helps!
Hi
I have omate true smart
Now the problem in touch screen
If any solution inform me
As the title goes, I have a Zuk Z2 as my primary phone with a good deal of data on it that needs recovering. Display is absolutely trashed and disposed off by now. Tried ordering off AliExpress, but seems like they don't take orders for India anymore since the government's app bans. Tried MaxBhi, returned a defective product twice and got told the third time that they don't have any parts left. Tried my local electronics corner in the city, but to no avail as the parts for a 5+ year phone have to be sourced from... China. Yep.
Question is, anybody know of a Chinese supplier I can online-order to India? (other than AliExpress, sadly)
P.S. I'm done with doing the "order--get defective part--return shipping--replacement with defective part" cycle with these local businesses like touchlcdhouse.com. And oh, I still haven't gotten my refund 2 months later, so this becomes an expensive exercise very quickly. That's why I need your help :'(