Hey all, I have stock,non-rooted,locked, OTA'd rezound.
I've tried everything in the general forums for this problem, so now I'll come here and ask to see if anyone has any other possible solutions.
I've done multiple factory resets today, and tried several different methods of re-adding my google account (which is a google apps for your domain account) so it's not @gmail.com but @mydomain.com
Everything works great, sync, gmail app, gtalk, youtube.. you name it. Great. Even the market place, for downloading 'free' apps.
As soon as I try and download an app I have to pay for I get a little window that pops up that says "Google sign-in You entered the wrong password or your account has changed. Please re-enter your password. Username [email protected]" and then just fails to accept my actual password. (i've tried changing my password a few times too!)
Here's everything I've tried:
1. Clearing the Market App Data and Cache.
2. FactoryReset: try and use the old market app before it gets updated.
3. Youtube account issue: disabled the youtube service on my google app domain, and factory reset- and tried again... no dice.
4. Tried putting on a real @gmail.com domain, and that works just fine. try and switch to @mydomain and it fails again.
I've done a factory-reset before every different style of attempt. I'm guessing something else is going on :-\
When I logon to the market through the web, I can purchase apps and they install without a problem! So it's something to do with the market app.
Anyway, just looking for any other ideas I may have overlooked. You're a pretty thorough community so I think I can trust you all would have something for me to try!
Before my factory-reset, everything worked fine with my google apps domain account.
TL;DR: My google apps domain account I normally use won't let me purchase apps on the marketplace anymore, it says the password has changed but all other google services work just fine!
I remember reading something way back when I first got the phone in late November about people having issues with the Market app. I never had an issue so I didn't pay much attention to it but you should be able to find a thread about it from back then.
Something about using a different apk? Or maybe deleting the app and redownloading it?
Sorry I don't have the actual answer but I thought I could at least point you in the right direction until someone else does.
EDIT: This may not be the same issue but one of the solutions that suggests to clear cache may help you. Can't hurt to try it out.
posted by danutzz: Open app drawer > tap menu button > click remove app > click all > find market and click > click clear cache and clear data...
http://forum.xda-developers.com/showpost.php?p=19485456&postcount=6
Are you using Google Two-Step login verification?
Did you accidentally leave yourself logged in to another computer, like at work, where somebody else might have gained access to your account?
Sent from HTC Rezound using Tapatalk.
Great questions:
No I've turned 2-step verification off.... what if I turn it on, and try and get a different password out of it? I'll give it a go.
Account is definitely not compromised. good to go here.
Break Through Achieved...
My Google Wallet account has been suspended, because when I changed my password I used the google domains administrator panel, and not my google account 'change password'. this made google think the administrator changed the password because the account was compromised.
google wallet has a lengthy but acceptable process for regaining access to your account.
I'll go update all the general forums with this if it works... thanks for all your patience.
Also, google.com/wallet shows a good explination of why all other apps work fine, and not purchases...
Google Wallet Account Reinstatement
Your Google Wallet account is currently suspended. The account was suspended as a precautionary measure to protect your payment information because Google detected that an administrator at your organization initiated a password reset for your email address. However, this suspension only affects your access to Google Wallet, and you should still have access to your other Google Apps services such as Gmail, Calendar, and Sites.
If you would like to reinstate Google Wallet on your Google Apps account, please contact us. You will be required to verify your identity to reinstate your Wallet account.
You may also wish to sign up for a new Google Wallet account using a personal e-mail address, rather than your Google Apps account. Creating a new Wallet account using a personal email address will reduce future suspensions of your Google Wallet account for password changes. If you don't have an alternative email address, you can create a new email address with Gmail for free.
Click to expand...
Click to collapse
I'm having the same problem (using google apps account, admin reset password, no purchasing market apps etc etc)
When I log in to google wallet, I see the message you posted above, with a link to click to contact google. However, this link just redirects endlessly to the same message.
Can you remember how you managed to get in contact with google to have the suspension lifted?
Thanks
Sul
Here's the link to the account reinstatement application form:
https://support.google.com/wallet/bin/request.py?&contact_type=ga_reset
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
MarvinPontiac said:
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
Click to expand...
Click to collapse
Where did you even email them? It's like an endless loop on their help center where you can't get to an actual contact form, just has to match one of their issues. I swear while I like a lot of google services, their support leaves very little to be desired.
Hi.
I found cerberus (very usefull application that helps to find lost/stolen phone) and it's using C2DM connection (so we have to be logged to google account). But when someone stole our phone, he will definitely change Sim card and our google account will be logged off. I suggested to the author to automatic login (after changing sim) to earlier defined google account to not loose tracking ability.
I got an answer that "I don't think that would be possible, sorry..."
It is really impossible ?? Can anyone know the way to log in to google account by program ?? Or is already such an app that doing it??
Sorry for my bad English :/
Hi experts!
I used to have two Google accounts, one private and one for work. Unfortunately, I have been fired a month ago and I have no more access to the latter. I believe it is still active but they changed the password and I just can't login.
The problem is that all the apps registered in my Google Play under this account are not available for uninstall or update. Each time I try, I get the message "Authentication is required. You need to sign into your Google Account."
The apps work well on the Android phone but I can't manage them. Moreover, I can't reinstall apps that I uninstalled using the disabled account. All the apps that have been installed with my private account are managed just fine.
I am using a Samsung S2 (GT-I9100) with Android 2.3.3. Google Play Store v 3.7.15.
Any clue how I can get the control back on those apps?
Thanks in advance!
mixxupp2 said:
Hi experts!
I used to have two Google accounts, one private and one for work. Unfortunately, I have been fired a month ago and I have no more access to the latter. I believe it is still active but they changed the password and I just can't login.
The problem is that all the apps registered in my Google Play under this account are not available for uninstall or update. Each time I try, I get the message "Authentication is required. You need to sign into your Google Account."
The apps work well on the Android phone but I can't manage them. Moreover, I can't reinstall apps that I uninstalled using the disabled account. All the apps that have been installed with my private account are managed just fine.
I am using a Samsung S2 (GT-I9100) with Android 2.3.3. Google Play Store v 3.7.15.
Any clue how I can get the control back on those apps?
Thanks in advance!
Click to expand...
Click to collapse
This might be a dumb suggestion but if you know the username but not password then why not try the "forgot password" system most sites have.
Never needed to with play but they must on the website version have a way to recover or reset password.
Although if work paid for those apps they could in theory seek compensation if you try re accessing them.
Dave
( http://www.google.com/producer/editions/CAownKXmAQ/bigfatuniverse )
Sent from my LG P920 using Tapatalk 2
mistermentality said:
This might be a dumb suggestion but if you know the username but not password then why not try the "forgot password" system most sites have.
Never needed to with play but they must on the website version have a way to recover or reset password.
Although if work paid for those apps they could in theory seek compensation if you try re accessing them.
Dave
Sent from my LG P920 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for your suggestion. It's not dumb but since my former work Gmail account is managed by the administrator, it would be too easy if I could just reset the password myself. Anyway, my intention is not to hack the account but rather get back access to my apps.
BTW, these are not work related apps, just that when I installed them from the phone somehow, Android chose that account by default (I don't even know how). I am now stuck with no possibility to manage them.
I wonder if by deleting this account on the phone, the apps will stay installed or will be uninstalled as well.
mistermentality said:
This might be a dumb suggestion but if you know the username but not password then why not try the "forgot password" system most sites have.
Never needed to with play but they must on the website version have a way to recover or reset password.
Although if work paid for those apps they could in theory seek compensation if you try re accessing them.
Dave
Sent from my LG P920 using Tapatalk 2
Click to expand...
Click to collapse
...
my suggestions does not belong to hacking and software and so on but in your situation i would think about which apps u installed/owned by the corporation id on google play
cus if there are any apps wich needed any additional privat information or even have to deal wich such privacy things u might go to the administrator and say him well after the laws in this state ure not allowed to keep this information and he might will give u acces again.
its like getting a notebook by from your work and getting some private stuff on it like photos from your children..afterwards u loose ure job and they retake the notebook.
they have to give u the possibility to change or delete this information.
thats what i would do
why can't you download those same apps on your device with your private gmail account? just delete your corporate acct after you register your private acct. i' ve done multiple accts so many times.
LORDFIRE00 said:
why can't you download those same apps on your device with your private gmail account? just delete your corporate acct after you register your private acct. i' ve done multiple accts so many times.
Click to expand...
Click to collapse
I was just wondering if the apps will be uninstalled automatically if I delete the corporate account or if they will be stuck with the then unexisting account (on my device) with no possibility to update or uninstall them.
Any clue?
Hi so today i logged on my pc.
And google notifies me of suspicious activity on my youtube account.
I never had this happen before and don't know what to do.
Im using a custom rom and gapps with the youtube app as a system app.
Google said they prevented the log in and in the email states that it was used with an application.
I reversed looked up the ip and got some name and addresses but idk if this helps.
what should i do to prevent this?
First make sure it's not a false alarm. It can mean a few different things. Then you should reset ( change ) your Google account password. After that you can either deactivate the account, and make a new one. Which can be a PIA if you have many things connected to your Google account, as many of us do. Or just keep a close watch on the account activity.
Hey, I would like to know if its some option to get back the previous settings in Chrome on Android - on Lenovo TB3 730x (not rooted)?
I wasnt log in to my google account in Chrome browser on my tablet but I was log in to my several google accounts in Gmail, so every user names with its password were remembered by the browser and when I wanted to change my google account to look to gmail or another website, where I was logged by google account I didnt need to fill the password. But then I found I could sync tablet through my main google account and after this sync all my others google usernames and password were deleted - every previous autofill forms are clear. And its not even in my google account (nothing in password.google.com) sync as long as I wasnt log in before the sync.
Is there some option I can get my browser to that previous memory?
Is that somewhere in the caches or saved in internal storage?
Is it possible to find it so browser will reremember that again?
If yes how can I do it?
I am quite technical type, but not IT expert or developer .
Thank you in advance for Your recommendations and tips.
Tom
Nobody knows or have experience with that?