Cracked screen, warranty replacement unit issued - UK - Sony Xperia Z Ultra

So, a couple of weeks back the top of my screen got less and less responsive, then went numb.
The display was still working fine, just the touch had gone funky!
Previously I had updated to first official 4.2.2, and the phone used to get super hot, I didn't think anything of it as most of my other devices did the same at one point or another. Turns out my phone had become a casualty of the overheating / hairline crack fault.
I spoke to an online advisor who booked me in to have it assessed and repaired, and right before I sent it off I showed my housemate the waterproof function. Turns out that had failed too... an hour or so later the screen went murky and the indicator had turned slightly pink!
I wrote a little cover note explaining that the device also seemed to have suffered water damage, and sent it off expecting to have to pay to get it back.
Got an email from Sony Xperia Customer Support today confirming that:
"engineers have attempted to repair your handset under the terms and conditions of the Sony Limited Warranty. The fault on your handset, although covered by warranty, was not repairable so we have provided a like for like exchange unit"
So looks like if the worst does happen, they're being nice about it in the UK too

Lucky u...
Some user cant claim as the sceen crack itself...
Even water damage were to be blame to the user when the sticker turn red...

CheesySeb said:
So, a couple of weeks back the top of my screen got less and less responsive, then went numb.
The display was still working fine, just the touch had gone funky!
Previously I had updated to first official 4.2.2, and the phone used to get super hot, I didn't think anything of it as most of my other devices did the same at one point or another. Turns out my phone had become a casualty of the overheating / hairline crack fault.
I spoke to an online advisor who booked me in to have it assessed and repaired, and right before I sent it off I showed my housemate the waterproof function. Turns out that had failed too... an hour or so later the screen went murky and the indicator had turned slightly pink!
I wrote a little cover note explaining that the device also seemed to have suffered water damage, and sent it off expecting to have to pay to get it back.
Got an email from Sony Xperia Customer Support today confirming that:
"engineers have attempted to repair your handset under the terms and conditions of the Sony Limited Warranty. The fault on your handset, although covered by warranty, was not repairable so we have provided a like for like exchange unit"
So looks like if the worst does happen, they're being nice about it in the UK too
Click to expand...
Click to collapse
Hoping they say the same about mine. My screen has got serious water damage. Roughly how long did you need to wait before they emailed you?
Thanks.

mm44rrkk said:
Hoping they say the same about mine. My screen has got serious water damage. Roughly how long did you need to wait before they emailed you?
Thanks.
Click to expand...
Click to collapse
took nearly 2 weeks. The email was only sent yesterday and my new phone arrived today Seems they've given me my old back panel too, before it got damaged there was some crap that got inbetween my protective case and the back of the phone which etched away at the plastic film on the glass. The new one has marks all in the same places but I have a new phone carcass, screen, motherboard, IMEI etc
And the water sticker turned pink after my screen died, before I sent it off to service I stuck it in a bowl of tap water to show my pal, 2 or so hours later all it did was vibrate when you pressed the power button, then I checked the litmus and BAM! pink.

Nice to know companies offer decent customer service, I hate a Moto RAZR and they replaced a broken screen without question for free which was a great suprise.

StonedPanda said:
Nice to know companies offer decent customer service, I hate a Moto RAZR and they replaced a broken screen without question for free which was a great suprise.
Click to expand...
Click to collapse
Wish I would have thought of that when the screen hairline cracked on my xt910 :'(

CheesySeb said:
took nearly 2 weeks. The email was only sent yesterday and my new phone arrived today Seems they've given me my old back panel too, before it got damaged there was some crap that got inbetween my protective case and the back of the phone which etched away at the plastic film on the glass. The new one has marks all in the same places but I have a new phone carcass, screen, motherboard, IMEI etc
And the water sticker turned pink after my screen died, before I sent it off to service I stuck it in a bowl of tap water to show my pal, 2 or so hours later all it did was vibrate when you pressed the power button, then I checked the litmus and BAM! pink.
Click to expand...
Click to collapse
hey, an update on what happened with mine..
Basically same happened to mine as yours.. although it was just my screen went dull after water damage.. Then I went to Egypt, and on the flight there the screen started acting weird and wouldnt let me touch anywhere, and the water sensors went from very pale pink to red! So I got home on 15th May and sent it the next day.
Received it back on the 28th May and straight away noticed that the top left (charger) port flap was missing the protective seal, meaning waterproofing feature wouldn't work. I phoned them right away and they said I was to send it back. I explained to them that I'd need to delay sending it away as I was going away for 3 weeks. So now I'm back I was just about to package it all up etc ready for sending off tomorrow.. I took of my case (cheap plastic one that didn't fit very tightly) and the side bezel came straight off, aslong as the bottom bezel!!
So, I've attached a letter along with the phone explaining my rage lmao. The phone I sent was only 3 weeks old and I get it back and there's massive scratches on rear glass etc!
Pic attached of bezel.
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mm44rrkk said:
hey, an update on what happened with mine..
Received it back on the 28th May and straight away noticed that the top left (charger) port flap was missing the protective seal, meaning waterproofing feature wouldn't work. I phoned them right away and they said I was to send it back. I explained to them that I'd need to delay sending it away as I was going away for 3 weeks. So now I'm back I was just about to package it all up etc ready for sending off tomorrow.. I took of my case (cheap plastic one that didn't fit very tightly) and the side bezel came straight off, aslong as the bottom bezel!!
So, I've attached a letter along with the phone explaining my rage lmao. The phone I sent was only 3 weeks old and I get it back and there's massive scratches on rear glass etc!
Pic attached of bezel.
Click to expand...
Click to collapse
God that's horrendous!
I must admit the phone I got back had scratches on the back too, but so did the one I sent in, so I thought the kept my battery cover like all the old phone warranties used to (anyone else remember that?)
Only complaint I've had with the replacement is that the speaker on this one is terrible!
On my original phone the bass from the speaker shook the phone in my hand. This one is just weak and completely lacking in bass
Can't be without it again though, so for now I'm using the GPe ROM as it seems to offer the loudest sound output for this particular handset.
Not sure if my next handset will be another Sony or not at the moment, I do live my phone (battery life, signal reception, and screen quality are insanely pleasing to me) but there are little niggles with touch responsiveness, speaker output (yes I know they trade off volume for watertightness, but my Mrs Z1 and the Z2s are way better) and Bluetooth. The Bluetooth has been shocking on both my c6833s.

CheesySeb said:
God that's horrendous!
I must admit the phone I got back had scratches on the back too, but so did the one I sent in, so I thought the kept my battery cover like all the old phone warranties used to (anyone else remember that?)
Only complaint I've had with the replacement is that the speaker on this one is terrible!
On my original phone the bass from the speaker shook the phone in my hand. This one is just weak and completely lacking in bass
Can't be without it again though, so for now I'm using the GPe ROM as it seems to offer the loudest sound output for this particular handset.
Not sure if my next handset will be another Sony or not at the moment, I do live my phone (battery life, signal reception, and screen quality are insanely pleasing to me) but there are little niggles with touch responsiveness, speaker output (yes I know they trade off volume for watertightness, but my Mrs Z1 and the Z2s are way better) and Bluetooth. The Bluetooth has been shocking on both my c6833s.
Click to expand...
Click to collapse
Horrendous indeed lol!
When I sent mine in was literally 3 weeks old and hadn't been used that much since I was still using my S4 at the time and had case and protector on since the day I got it so was almost brand new.
Regards to the volume I've noticed the same, where as my partners Ultra is much louder and has more bass.
Im thinking about getting rid of the ultra after only having it a very short 3 months lol. If they put a flash in it, improved sound, and the awful touch screen then I'd defo upgrade to that, but seems like Sony has abandoned the ultra's production !

Don't forget, the ZU2 is due out soon enough... That's the trouble with these fancy phones coming out every 6 months! I wonder if it's some sort of kernel thing re: speaker bass, I've tried a few but no success as yet. Touch response seems better on doom kernel for no apparent reason, afaik it's the exact same touchscreen module in the doomlords kernel as you get with stock but it seems to work better. Also religious cleaning of the screen helps, and I don't run a screen protector.

Related

The story how I dropped my phone and ended up with Snow White and the 6 paperweights

It was a sunny Sunday. I was in a good mood, but I was also in a hurry as usual. I left my apartment and glanced at the latest social media posts while walking down the stairs. When I got outside, I kept my phone in my hand and did a fast walk to my car and accidentally slammed my phone to my leg. My hand couldn’t handle the impact and my phone dropped on the street... Damn...
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I picked it up and I was surprised; the glass wasn’t broken and the aluminum cover had just some minor scratches. However, every time when I swiped over the screen, the side of my thumb would go over the scratched aluminum. Even Project Butter and HTC Sense Ultrasmooth couldn’t fix this sluggish feeling…
I looked on the Internet and found out that a new cover (front aluminum case + battery backcover) would only cost me about 19 euros ($25,-). Worth a try, I’d say. Just like all items I order from China, it would take my new casing about four weeks to get to my country. Just for fun, I ordered the HTC Evo 3D White edition, which has only been available in the US. As you might know, Europe has the black edition with golden lens cover frame. So this would result in a pretty unique phone, most likely the only white one in The Netherlands.
Then, after waiting for four weeks, it finally came in.
I took some lessons on how to dismantle the phone (found out I had no fitting screwdrivers) and began to take it apart. Of course, for a phone which cost me about 700 euros, it was quite a nerve breaker. You might want to know that in this phone, all components are glued or screwed to the front case, which I was going to replace. Meaning: the whole phone had to be dismantled. After 1 hour I finally got to the most difficult part: heating up the digitizer (capacitive glass) to ‘melt’ the glue between the glass and the case. It was harder than I thought. The glue was pretty strong and it took me about 3 hours to get the digitizer and LCD display separated from the front case. Bad thing was; when removing the digitizer I noticed some glass splinters coming off… Let’s just hope it’s going to be all right…
Finally I screwed and glued all other components back, and booted the phone. It started and looked very cool. I went to sleep in a good mood. The operation had taken 5 hours and it was 2:00 AM, time to take some rest.
The next day I noticed that not all parts on my digitizer where working. The LCD screen was working as it should, but a certain area on the screen wouldn’t response to my finger touches. It seemed a horizontal bar of about 100px high was unresponsive. The exact same spot where I broke some glass… Damn...
Again on ebay, I found out that front cases including digitizer and LCD screen where also available. This would mean I’d only have to replace the motherboard, camera buttons, front camera + speaker and microphone units. The price was again pretty low; only 33 euros ($45.70). I ordered a US black edition (with red frame), so I would have all 3 types ever made by HTC. Again, I had to wait for the items to be delivered. Although my phone was missing a row of responsiveness, it was still operational.
For 4 days.
On another sunny Sunday my phone stopped booting my ROM and (touch) recovery. The bootloader was still accessible and I thought naively it was a software malfunction. I flashed some wrong RUU’s and the phone stopped booting and charging… Damn…
I picked up an old HTC Desire from my collection and flashed some new version of CyanogenMod on it.
While waiting four weeks for my item to arrive, I found a broken HTC Evo 3D on marktplaats.nl, a Dutch equivalent to ebay. It was a phone which had fallen on the floor, down a staircase and again on the floor. As you would imagine, it wasn’t much of a phone. “But...” -I thought- “if a new case + LCD + digitizer is only 33 euros, I could build myself a development phone for only 25 + 33 = 58 euros” ($78,90). That could come in handy when I have to test one of my HTC Evo 3D apps for JB and KitKat. I got to the address of the reseller and found out that the phone contained a lot of parts. The reseller gave me a separate broken digitizer, the LCD screen was broken, the whole aluminum case around the front panel was gone and the back looked like it hadn’t been cleaned for a while. But hey, the motherboard was still inside, so it’s most likely still functioning. Via ebay, I ordered a new front-case including digitizer and LCD. A white one again this time.
Finally, my black case arrived. I unscrewed all loose parts from my newly bought second HTC Evo 3D and rebuild everything on the new black case. Although the digitizer wasn’t glued on very well, it looked pretty cool to have the US GSM edition. After attaching the USB charger it took some time to come to life, but finally it did.
It was 9:00 PM and I was already late for dinner. When I got back, the phone was off. No charging, no booting… Damn…
Now I had 2 bricked phones and quite some spare parts. On xda I read a thread about a malfunction in the bootloader. When the battery has absolutely no power, the phone cannot boot into its initial state to start charging. A.k.a.; you’ll need a bit of juice in your battery to get your phone to charge. Funny solution: go to a phone shop and ask if you can test the HTC Evo 3D dock battery charger for about an hour, or buy a charger. I found one on dx.com for 8 euros ($10,90). It even came with a new battery included. Worth a try, I’d say.
The holiday season started and as I had the items being send from dx and ebay to my office, I wasn’t able to pick anything up. I guess the post order guy didn’t even visit the office building. I had to wait till the holiday season was over.
(This is the moment where you can get yourself a new beverage).
On Tuesday, January the 6th I received 2 packages; my charger and the white case. I happily replaced my case and broken digitizer with a brand new one. I fully charged 2 batteries using the new battery dock, inserted both and pressed the power buttons. Nothing happened. No charging, no booting. Nothing… Damn…
On xda I read a lot of threads about unbricking with the use of Linux Live CD’s, but none of the methods worked for either of my phones. I did read about a JTAG RIFF box, which is a box that can be connected to your hardware directly, without the use of the USB port. All reviews looked promising, but a new RIFF box would cost me about 160 euros ($217,-). A bit too expensive in my opinion, I couldn’t be sure if it would fix my bricked phones. Again searching on marktplaats.nl, I found a guy who owned a RIFF box and was willing to investigate my bricks. “No cure no pay” was the slogan, so it was worth a try.
On a Thursday evening I dropped off both phones at his place. He said he would take a look at them the same evening. Friday afternoon he called me. He’d been working on it the whole Thursday evening and the next Friday morning and afternoon. Both devices seemed to be dead. However, he managed to get the charging lights to work twice. He asked if I could bring him the backcovers, which I had left at home. Sure, no problem. He has been working on it Saturday afternoon and called me again. No luck. I went back to his place and collected the 2 expensive paperweights. If I take the case leftovers into account, I’d say I’d have 5 paperweights now.
Again, I started looking at marktplaats.nl for parts or a complete working HTC Evo 3D. I found one for 60 euros ($82), but as the reseller was also selling a lot of bikes, photo camera’s in groups of 5, laptops without chargers, tablets without chargers and the gear of a poor fisherman, I wasn’t going to buy it from a person who was obviously a thief.
I found another reseller, who sold his phone for 80 euros ($108,-). Again, worth a try, I’d say. I asked a colleague to pick it up, as he was living in the same city as the reseller. The next day I found a dirty, damaged and smudgy HTC Evo 3D on my desk. But it booted. Finally
Now I had two choices: clean the “new” device or unscrew all parts and place the motherboard in one of my new cases. I chose option 2. After all the hassle with the previous devices, I was getting pretty quick at taking a device apart and rebuilding it again. I chose to use the white front+lcd+digitizer, the motherboard and speaker from the “new” phone, the frontfacing camera, camera buttons and microphone from my first Evo and the black back case (just for fun). After only 30 minutes of work, I pressed the power button. It booted into bootloader.
The device already seemed to be htc dev unlocked. I tried to flash my favorite ROM, but something wasn’t right. The bootscreen showed up, but after some time it got stuck in a bootloop. I found out the previous owned had upgraded the hboot to version 1.53. According to some xda threads I should use version 1.49 to be able to flash everything I want. However, I found a boot.img which would work for 1.53. It worked, the rom started. All hardware was available, I called my brother to test the speaker and microphone; everything worked. Except wifi; under settings it said: WiFi error… Damn…
It seemed it had something to do with the combination of hboot, boot.img and kernel. The best solution seemed to be to downgrade to hboot 1.49. After quite some hassle with JuopunutBear and the difficult Wire Trick, I managed to downgrade to hboot 1.49. I got S-off, but a locked bootloader. Not that big of a deal, I’ve been htc dev unlocking bootloaders a lot of times in the past. I managed to flash my rom again and it booted fine.
Finally a working HTC Evo 3D again.
What lessons did I learn from this?
1. Always stay curious and try to learn from your faults
2. Murphy was wrong when I bought the 6th device. I got it working
Wait a minute! You said your Evo 3D White has 6 paperweights!
Click to expand...
Click to collapse
True, I purchased another damaged HTC Evo 3D, which I will try to combine with the US black edition case+lcd+digitizer.
I expect it to be delivered next week
Thanks for reading!
Just for fun, I made a 3D image of the inner circuitboard which can be used as a 3D Wallpaper.
Note that the stock HTC Gallery doesn't know how to display a portrait 3D image, use the ImageView 3D app instead.
As some of you might notice, the image is flipped horizontally so the see through matches what's behind the screen (for example, the usb connector is on the left side)
Just a impression of what it looks like
Update January 23th 2014
I managed to build a working device of the last HTC Evo 3D the black/red case. Downgrading hboot took a while and cwm gave quite some errors, but I managed to get KitKat working on it
Normally I would not even bother to read something this long, but it was quite a story
Thanks for sharing
so you basically paid about 190€ to get your phone running again ? i would just have bought a moto g
Good story. Looks like you learned from your mistakes.
Kiinasu said:
so you basically paid about 190€ to get your phone running again ? i would just have bought a moto g
Click to expand...
Click to collapse
I'm just really fond of the 3D capabilities
Woow, this is an amazing story, for me, that i bricked my previous EVO 3D , i thinked that i'm the worst developer, but reading your story, you make me feel proud for that mistake. Thanks BRO.
P.S When i see in that picture 6 HTV EVO 3D's, my face was like
besimm said:
... P.S When i see in that picture 6 HTV EVO 3D's, my face was like
Click to expand...
Click to collapse
LOL
Great story. Though the pic with the evo on the ground really should be labeled "re-enactment"
Great story and thank you for sharing! Also a fan of the 3D and its' capabilities. My EVO3D is still running ETERNITY in my daughter's pocket. Everything works!
Sent from my HTCONE using Tapatalk
Wow, that's dedication at its finest.
This makes me wish I had snapped pictures documenting the rebuild/repair of my S3.
I bought a dev edition, which only came in blue. I really wanted a black phone, but I just couldn't justify the risk in replacing the glass (glued on) and the frame (which had the LCD, glass, buttons, and a few other things glued to it).
Then I cracked the glass (when it was in my freaking pocket!). I figured if I'm replacing the glass, I may as well replace the frame; I'd already be half way there.
...
3-4 weeks, 3 shipments, 2 frames, 3 spare backs, 2 glass fronts, and a LCD later, I have a working dev edition S3, without "DEVELOPER EDITION" etched on the front glass and in the battery compartment, without cracked glass, and in black. My reaction was a bit like this:
http://www.youtube.com/watch?v=fJwWyZ8QRdE
Wow, im just ....
Awesome reading
Great post. Made me nostalgic for my 3D, wish I had of kept a hold of it now instead of selling it to a friend.
Great post, glad it made to the portal so more people will read this.
6 EVOs. 6. :highfive:
You, my friend, are totally insane. In a good way though.
---------- Post added at 10:53 PM ---------- Previous post was at 10:47 PM ----------
JumperPunk said:
This makes me wish I had snapped pictures documenting the rebuild/repair of my S3.
I bought a dev edition, which only came in blue. I really wanted a black phone, but I just couldn't justify the risk in replacing the glass (glued on) and the frame (which had the LCD, glass, buttons, and a few other things glued to it).
Then I cracked the glass (when it was in my freaking pocket!). I figured if I'm replacing the glass, I may as well replace the frame; I'd already be half way there.
...
3-4 weeks, 3 shipments, 2 frames, 3 spare backs, 2 glass fronts, and a LCD later, I have a working dev edition S3, without "DEVELOPER EDITION" etched on the front glass and in the battery compartment, without cracked glass, and in black. My reaction was a bit like this:
http://www.youtube.com/watch?v=fJwWyZ8QRdE
Click to expand...
Click to collapse
That video sais it all.
Hm, I see I'm not the only one like this
I could tell the Story the HD2 an the 4 paperweights... But not now, because I still have to write 10 pages for school till tomorrow for school. I should have stopped to procrastinate instead of reading storys of broken Phones
But good story!
But you didn't even try to figure out whats wrong with the last Mainboard you bricked (or did I overread something, sorry my English is bad)
Kiinasu said:
so you basically paid about 190€ to get your phone running again ? i would just have bought a moto g
Click to expand...
Click to collapse
I think in the OP's eyes, a better way to put it is DEDICATION, screw the money, && for me, it's INSPIRATION. :good: Thanks for Sharing OP @HJ200
You beat Murphy! That was a really fun read.
Now I really wish I didn't give my old HD2 to my ex girlfriend
This was a pretty interesting read, thank you OP.
Never give up

Cracked screen - Warranty?

It seems I am one of the unlucky ones, who by accident break their phones while having it in the pocket. A week after I bought the Z Ultra, I discovered that the phone was bent, i.e. the corners were a couple of millimeters taller than the middle of the phone, which I decided to remedy by bending it back once in a while. But alas, it is broken now.
After looking at the picture, people are probably going to say, that its caused by bumping into something, but I can pretty much rule that out, as I always have the power button on the phone facing my important pants, which means that the screen is facing my left leg. If I bumped into something, then my important parts would hurt as well.
The big question is: are they going to fix it under warranty, or should I fix it myself?
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As you can see, the cracks starts beneath the power button, and moves across to where the speaker is. It looks very much like it couldnt handle the stress any more, on the corners?
You've probably bent the frame too much when having it your pants pocket, and it probably couldn't handle the stress at one point and snapped.
Will it be covered by your warranty? I doubt it. Don't you have some insurance?
Sent from my C6806_GPe using Tapatalk
LordManhattan said:
You've probably bent the frame too much when having it your pants pocket, and it probably couldn't handle the stress at one point and snapped.
Will it be covered by your warranty? I doubt it. Don't you have some insurance?
Sent from my C6806_GPe using Tapatalk
Click to expand...
Click to collapse
Yeah, that sounds plausible.
I do have insurance, but I have to pay a deductible of 140€ / $193, or almost 1/5 of the price of a new Z Ultra.
tehdane said:
Yeah, that sounds plausible.
I do have insurance, but I have to pay a deductible of 140€ / $193, or almost 1/5 of the price of a new Z Ultra.
Click to expand...
Click to collapse
Yeah, that sucks, but do you have any choice? You can either sell it as it is for a very low amount of cash, you can keep the screen cracked and hate your Ultra, or you can invest €140 into it and also get some money back if you're going to sell it down the road.
Sent from my C6806_GPe using Tapatalk
tehdane said:
It seems I am one of the unlucky ones, who by accident break their phones while having it in the pocket. A week after I bought the Z Ultra, I discovered that the phone was bent, i.e. the corners were a couple of millimeters taller than the middle of the phone, which I decided to remedy by bending it back once in a while. But alas, it is broken now.
After looking at the picture, people are probably going to say, that its caused by bumping into something, but I can pretty much rule that out, as I always have the power button on the phone facing my important pants, which means that the screen is facing my left leg. If I bumped into something, then my important parts would hurt as well.
The big question is: are they going to fix it under warranty, or should I fix it myself?
As you can see, the cracks starts beneath the power button, and moves across to where the speaker is. It looks very much like it couldnt handle the stress any more, on the corners?
Click to expand...
Click to collapse
This happened to me a week ago. I was texting and I had just put it back in my pocket and it vibrated and I went to text the person back and it was cracked and I couldn't do anything. I called the lady that finally sent me a new phone for free the last time my phone broke. This time she told me that this is a problem with the phone and has been happening to many people and I should get it done for free. I hope she is right because I have sent my phone back but I have not heard from sony yet which is not surprising because I had to email the a bijillion times last time to even get a response about my phone that they couldn't fix due to a operating system problem. This has never happened to me with other phones. Don't get me wrong I love my phone and missed it dearly since i sent it back last monday breaking on sunday. I can not wait to get it back because using an old laggy s2 is not fun. Which I have had for 2 years and never had really bad problems with it. Only lags because the rom I use is horrible and cant flash another rom because my recovery doesn't work like it should. Back on topic. I have had this phone since november and it has broke twice. I will be mad if I have to pay anything since i got this new replacement one in december. I will pay what they want me to though but paying 680$ for a phone that breaks every month is not cool. For 680 I should get a phone that last a lifetime. I am considering selling my baby. But I really don't want to even though it breaks a lot. I love it either way. I will update you if I have to pay anything but for now it is in Texas where I sent my old phone back. Ill keep you update.
IAmBrock said:
This happened to me a week ago. I was texting and I had just put it back in my pocket and it vibrated and I went to text the person back and it was cracked and I couldn't do anything. I called the lady that finally sent me a new phone for free the last time my phone broke. This time she told me that this is a problem with the phone and has been happening to many people and I should get it done for free. I hope she is right because I have sent my phone back but I have not heard from sony yet which is not surprising because I had to email the a bijillion times last time to even get a response about my phone that they couldn't fix due to a operating system problem. This has never happened to me with other phones. Don't get me wrong I love my phone and missed it dearly since i sent it back last monday breaking on sunday. I can not wait to get it back because using an old laggy s2 is not fun. Which I have had for 2 years and never had really bad problems with it. Only lags because the rom I use is horrible and cant flash another rom because my recovery doesn't work like it should. Back on topic. I have had this phone since november and it has broke twice. I will be mad if I have to pay anything since i got this new replacement one in december. I will pay what they want me to though but paying 680$ for a phone that breaks every month is not cool. For 680 I should get a phone that last a lifetime. I am considering selling my baby. But I really don't want to even though it breaks a lot. I love it either way. I will update you if I have to pay anything but for now it is in Texas where I sent my old phone back. Ill keep you update.
Click to expand...
Click to collapse
Im planning to buy a Z Ultra but these issues about suddenly cracking Z Ultra screens are keeping me away. What were you doing when it broke? Maybe you just didn't noticed that you put pressure on it.
tehdane said:
It seems I am one of the unlucky ones, who by accident break their phones while having it in the pocket. A week after I bought the Z Ultra, I discovered that the phone was bent, i.e. the corners were a couple of millimeters taller than the middle of the phone, which I decided to remedy by bending it back once in a while. But alas, it is broken now.
After looking at the picture, people are probably going to say, that its caused by bumping into something, but I can pretty much rule that out, as I always have the power button on the phone facing my important pants, which means that the screen is facing my left leg. If I bumped into something, then my important parts would hurt as well.
The big question is: are they going to fix it under warranty, or should I fix it myself?
As you can see, the cracks starts beneath the power button, and moves across to where the speaker is. It looks very much like it couldnt handle the stress any more, on the corners?
Click to expand...
Click to collapse
If you bought it on a credit card with purchase protection, you might get your credit card company to get you a new one.
Sorry to hear that,mine replaced by sony service center for Hk2700 dollar(Front screen crack same as urs)
Sent from my C6802 using Tapatalk
rakista301 said:
Im planning to buy a Z Ultra but these issues about suddenly cracking Z Ultra screens are keeping me away. What were you doing when it broke? Maybe you just didn't noticed that you put pressure on it.
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Click to collapse
Honestly I sold my z ultra after getting my replacement. I loved it but it broke way too much for the price.
IAmBrock said:
Honestly I sold my z ultra after getting my replacement. I loved it but it broke way too much for the price.
Click to expand...
Click to collapse
I really dont know how you guys do it, I've had the ZU over 6 months dropped it a good few times onto concrete (with and without case), work in a dusty (and sticky) environment, have the ZU bounce around in a truck in 'off road' situations...
blueether said:
I really dont know how you guys do it, I've had the ZU over 6 months dropped it a good few times onto concrete (with and without case), work in a dusty (and sticky) environment, have the ZU bounce around in a truck in 'off road' situations...
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Click to collapse
Lol mine was in my pocket and the screen shattered. I loved it dont get me wrong but for 680 it better be indestructible.

wheres all the underwater videos???

Ok so i know people have started receiving there z2's. pics have been posted, videos linked etc. but i havent seen a z2 underwater yet. This is literally the first thing im gonna do...... if it does break id rather do it before setting it all up lol. So if you've dunked your z2 post pics/videos here.....
I dont wanna be the first one
numskull said:
Ok so i know people have started receiving there z2's. pics have been posted, videos linked etc. but i havent seen a z2 underwater yet. This is literally the first thing im gonna do...... if it does break id rather do it before setting it all up lol. So if you've dunked your z2 post pics/videos here.....
I dont wanna be the first one
Click to expand...
Click to collapse
I have just tried recording my phone being dunked in water, but as soon as it went in the water the camera closed, and as its just a jug of water im testing it in, my hands are too big to go in and turn the camera back on.
at least i know its water tight xD
shotgunfool said:
I have just tried recording my phone being dunked in water, but as soon as it went in the water the camera closed, and as its just a jug of water im testing it in, my hands are too big to go in and turn the camera back on.
at least i know its water tight xD
Click to expand...
Click to collapse
I wont have issues fitting my hands in t turn camera back on..... it going in my mates fishtank lol
Just one little advise, if I may...
Don't sink your new Z2 into aquarium, especially not into aquarium with a sea water - your camera will be destroyed.. (not literally but it'll become unusable).
There's many Z1 users who reported bad things after such experiment.
Watter sometimes find passage and you got foggy lens (inside of device) you can't get nothing about it because you can't open it (you actually can but I wouldn't advise that)...
So...use waterproof for rain and accidentally water contact - I have my Z1 from the beginning and never tried to shoot pict in swimming pool... - I just don't trust them -
Z5 will, probably, have better technology/sealings.
Sent from my C6903 using Tapatalk
funky0308 said:
Just one little advise, if I may...
Don't sink your new Z2 into aquarium, especially not into aquarium with a sea water - your camera will be destroyed.. (not literally but it'll become unusable).
There's many Z1 users who reported bad things after such experiment.
Watter sometimes find passage and you got foggy lens (inside of device) you can't get nothing about it because you can't open it (you actually can but I wouldn't advise that)...
So...use waterproof for rain and accidentally water contact - I have my Z1 from the beginning and never tried to shoot pict in swimming pool... - I just don't trust them -
Z5 will, probably, have better technology/sealings.
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
you know what mate, i dont trust it either lol, it aint going in saltwater and i am actually expecting it to break, if it develops a fault it will be going straight back but i shall skip both phones4u and vodafone and be sending it back to sony. What you mean use waterproof for the rain???? i use my galaxy note (not waterproof) if its raining and its fine..... Z2 is rated ip58, if water gets in anywhere on its first day out the box then its faulty, end of.
numskull said:
Ok so i know people have started receiving there z2's. pics have been posted, videos linked etc. but i havent seen a z2 underwater yet. This is literally the first thing im gonna do...... if it does break id rather do it before setting it all up lol. So if you've dunked your z2 post pics/videos here.....
I dont wanna be the first one
Click to expand...
Click to collapse
numskull said:
you know what mate, i dont trust it either lol, it aint going in saltwater and i am actually expecting it to break, if it develops a fault it will be going straight back but i shall skip both phones4u and vodafone and be sending it back to sony. What you mean use waterproof for the rain???? i use my galaxy note (not waterproof) if its raining and its fine..... Z2 is rated ip58, if water gets in anywhere on its first day out the box then its faulty, end of.
Click to expand...
Click to collapse
Just make sure that you record yourself on another device to prove you didnt leave any of the flaps open
shotgunfool said:
Just make sure that you record yourself on another device to prove you didnt leave any of the flaps open
Click to expand...
Click to collapse
i will be using my note to record the whole thing, plan on merging bits of it with the vid from z2 but will keep the vids as proof.
Exactly...they will tell you your flaps were opened
No, really...I'm cleaning my Z1 wuth water, I just put it in a sink and never had any problems...
I just don't believe it would stayed fully functional after underwater photoshooting
Sent from my C6903 using Tapatalk
funky0308 said:
Exactly...they will tell you your flaps were opened
No, really...I'm cleaning my Z1 wuth water, I just put it in a sink and never had any problems...
I just don't believe it would stayed fully functional after underwater photoshooting
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
I have my doubts about it staying fully functional afterwards as well, but apparently it can be done and it will be fine..... so i just cant resist, they'll sure as hell know about it if it breaks tho, i'll complain to every damn person employed by sony, from the ceo to the janitor lol
numskull said:
I have my doubts about it staying fully functional afterwards as well, but apparently it can be done and it will be fine..... so i just cant resist, they'll sure as hell know about it if it breaks tho, i'll complain to every damn person employed by sony, from the ceo to the janitor lol
Click to expand...
Click to collapse
Haha...
Well I'm sure there are devices that were under the water and survive but when I pay 1000$ for something I try not to do experiments with it...
I saw only few underwater pictures (Z/Z1) so I guess I'm not the only one who thinks like that...
But I totally understand you and if device, like Z1/Z2 have so many sealings/protection rubbers it should bear up some torture
Sent from my C6903 using Tapatalk
funky0308 said:
Haha...
Well I'm sure there are devices that were under the water and survive but when I pay 1000$ for something I try not to do experiments with it...
I saw only few underwater pictures (Z/Z1) so I guess I'm not the only one who thinks like that...
But I totally understand you and if device, like Z1/Z2 have so many sealings/protection rubbers it should bear up some torture
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
lol im kinda the opposite, when i spend that much on something i wanna know that it does what it claims, to be honest i will probably never use the phone underwater again, but at least i'll worry less when im playing on my phone in the bath
I have a waterproof camera and a Nokia 1020. Nokia is great when on holiday and not wet, but wet days at the beach or pool were nerve racking as I always had to keep an eye on my phone with the towels and my camera never was as good at taking pics. Few weeks ago I got a Z1 Compact for wet days. Tested it at home for water proofing and all good. Great camera. Just need to set the volume button as the shutter for underwater pics as screen is unresponsive and camera button hard to use. Even took it to the waterpark with no issues.
Only problem was the screen felt too small so I got the Z2 thinking I'd give the Z1C to the wife. Got it yesterday and loved it. Based on good experience with the Z1C, I just expected waterproofing to be as reliable. After setting it up, I finally had a chance to test it by dipping into a pitcher of water and tested the camera. Camera button so much better than Z1 and all seemed to work. Suddenly I see bubbles, camera shuts off, flap warning pops up (flaps were completely closed) and phone dies. Took it out immediately and water is running out of microphone holes at bottom and apparently from around the frame. What a let down! Just hoping Sony or vendor are cool about a replacement. Had it all of 2 days. Got wet in 15 cm water and died although all flaps completely closed.
Still, compared to Z1 Compact, the body stiffness and frame flush with the glass feel far more flimsy on the Z2. Now that its got water in it, I can almost squeeze it and water seems to leak from around the aluminum frame. Contemplating sticking with the Z1 Compact for a year until tech improves if I can get my money back. Otherwise might try the SGS5. Really bummed as I loved the Z2, but I don't need just another smartphone, I need one that has a good camera and can survive the pool.
Quist said:
I have a waterproof camera and a Nokia 1020. Nokia is great when on holiday and not wet, but wet days at the beach or pool were nerve racking as I always had to keep an eye on my phone with the towels and my camera never was as good at taking pics. Few weeks ago I got a Z1 Compact for wet days. Tested it at home for water proofing and all good. Great camera. Just need to set the volume button as the shutter for underwater pics as screen is unresponsive and camera button hard to use. Even took it to the waterpark with no issues.
Only problem was the screen felt too small so I got the Z2 thinking I'd give the Z1C to the wife. Got it yesterday and loved it. Based on good experience with the Z1C, I just expected waterproofing to be as reliable. After setting it up, I finally had a chance to test it by dipping into a pitcher of water and tested the camera. Camera button so much better than Z1 and all seemed to work. Suddenly I see bubbles, camera shuts off, flap warning pops up (flaps were completely closed) and phone dies. Took it out immediately and water is running out of microphone holes at bottom and apparently from around the frame. What a let down! Just hoping Sony or vendor are cool about a replacement. Had it all of 2 days. Got wet in 15 cm water and died although all flaps completely closed.
Still, compared to Z1 Compact, the body stiffness and frame flush with the glass feel far more flimsy on the Z2. Now that its got water in it, I can almost squeeze it and water seems to leak from around the aluminum frame. Contemplating sticking with the Z1 Compact for a year until tech improves if I can get my money back. Otherwise might try the SGS5. Really bummed as I loved the Z2, but I don't need just another smartphone, I need one that has a good camera and can survive the pool.
Click to expand...
Click to collapse
Lol, no need to panick, you obviousy got a defective phone, z2 is just as if not more water resistant as previous phones.
Sent from my D6503 using Tapatalk 2
Personally I can't understand why some are so eager to dunk it in water just to test the water proofing, I mean if you have a crash proof car you ain't gonna crash it into a wall to test it.
BanziBaby said:
Personally I can't understand why some are so eager to dunk it in water just to test the water proofing, I mean if you have a crash proof car you ain't gonna crash it into a wall to test it.
Click to expand...
Click to collapse
Well, if you buy the phone to be able to use it in the water, it's better to test it out before you're in a situation where you need the phone and it just dies on you. Of course, if you never intend to get the thing wet, obviously you have no need to test this feature.
Me and @waynekirby made a little video with both our z2's video is taken with Xperia T
https://docs.google.com/file/d/0B2AA5trpmJBVR0FrcVhnMTBFSWs/edit?usp=docslist_api
Excuse my language
Sent from my D6503 using XDA Premium 4 mobile app
BanziBaby said:
Personally I can't understand why some are so eager to dunk it in water just to test the water proofing, I mean if you have a crash proof car you ain't gonna crash it into a wall to test it.
Click to expand...
Click to collapse
Actually im not normal...... if i bought a car that was advertised as not crumpling in a collision, yes i most definately would drive it into a brick wall (not too fast tho, im assuming id still be able to be catapulted through the windscreen lol)
numskull said:
Actually im not normal...... if i bought a car that was advertised as not crumpling in a collision, yes i most definately would drive it into a brick wall (not too fast tho, im assuming id still be able to be catapulted through the windscreen lol)
Click to expand...
Click to collapse
haha, as would i my kamikaze brother..
Well, it got it's first water test today, and . . . well it passed!
I was on the golf course using the phone as a golf GPS when it threw it down and everything got drenched. The phone has survived, but was more or less unusable when the screen was wet. Several rain drops seemed to act as finger presses, launching random programs, which was quite annoying as I had to keep drying the phone to get back to the GPS screen. But I suppose the main thing was that the phone survived the deluge
Video of Z2 diving into a lake
Here's my Z2 taking a dive into a Lake for a few seconds.
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Glass being prone to crack?

I'm thinking about buying a Z5 Compact, but when reading about all the cases, where the glass on the front or the rear have cracked, on the Z1 Compact and Z3 Compact, I'm not so sure anymore.
What is the situation like with the Z5C vs Z3C/Z1C regarding the glass being prone to crack?
Thanks in advance.
David
I'm in the same situation myself.
However, I doubt we will be able to get feedback regarding this already. The "cracked glass" cases on the Z3C appeared IIRC only some time (months) after the release. Personally I plan to try to resist the urge to buy for 2-3 months and then check if there are any reports.
Psykhe said:
I'm in the same situation myself.
However, I doubt we will be able to get feedback regarding this already. The "cracked glass" cases on the Z3C appeared IIRC only some time (months) after the release. Personally I plan to try to resist the urge to buy for 2-3 months and then check if there are any reports.
Click to expand...
Click to collapse
Just that. I'd wait a few months for a new batch, then you should be fine.
Sent from my D5803 using XDA Free mobile app
Never had any problem with my z3c's glass and everything on the z5c seems good.
RiTCHiE007 said:
Never had any problem with my z3c's glass and everything on the z5c seems good.
Click to expand...
Click to collapse
That's exactly what I said about my z3 compact for 9 months, feeling smugly sorry for all the people reporting cracked glass, until it cracked in my hand. On the other hand, that was the best reason to buy a z5 compact. Silly me.
Sent from my D5803 using XDA Free mobile app
Does it have a gorilla glass? I have searched around but not being able to get confirmation.
coleburns said:
Does it have a gorilla glass? I have searched around but not being able to get confirmation.
Click to expand...
Click to collapse
It's been discussed in many other places and the consensus is that it doesn't have gorilla. Apparently, the producer for Sony tempered glass panels is unknown.
Sent from my D5803 using XDA Free mobile app
tudork said:
It's been discussed in many other places and the consensus is that it doesn't have gorilla. Apparently, the producer for Sony tempered glass panels is unknown.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
thanks
Bumping this up a bit..
Didnt want to open a new thread seeing as how this one is still here.
I'm on the edge of purchasing this phone but the spontaneous cracking glass issue and low durability of its predecessor (Z3C) are bugging me..
Was wondering if there are perhaps some more updated impressions regarding this.
Thanks.
I had z1c then z3c, my girlfriend, my sister and brother in law all still have the z3c.
All glass backs.
No cracks on any of these devices.
Other then when literally throwing the phone to ground by accident the front digitiser cracked (back was intact.)
Easy replacement as new chassis with inbuilt digi and screen was like £60 and very simple to replace the housing.
The spontaneous glass crack is hoopla if you take my consolidated multi user experience.
Don't let this phase your decision.
Also bear in mind the glass back plate believe it or not is the simplest thing to replace takes 2mins with a heatgun (again first hand experience.)
dillalade said:
I had z1c then z3c, my girlfriend, my sister and brother in law all still have the z3c.
All glass backs.
No cracks on any of these devices.
Other then when literally throwing the phone to ground by accident the front digitiser cracked (back was intact.)
Easy replacement as new chassis with inbuilt digi and screen was like £60 and very simple to replace the housing.
The spontaneous glass crack is hoopla if you take my consolidated multi user experience.
Don't let this phase your decision.
Also bear in mind the glass back plate believe it or not is the simplest thing to replace takes 2mins with a heatgun (again first hand experience.)
Click to expand...
Click to collapse
It's hoopla until it happens to you.
Sent from my E5823 using XDA Free mobile app
I'd be interested to hear more on the replacement procedure. Are there detailed instructions? If it isnt majorly expensive then it's not THAT big of a deal.
I see many cases on the market but no one ever actually tests the case to see how effective it is. Who is willing to drop their phone several times and see if their case works I remember seeing a review of iphone bumpers where they actually did drop several phones and only the really thick ones (like 0.5cm wide) actually protected the phone. Glass typically breaks from an edge hit. Does the glass go all the way to the edge, or is there a border around it? What is the boarder made of and how much energy can it really absorb. Now intuitively, I'd assume that the "compact" phone would be more resilient to cracks due to its size.
My last phone, I had a protector, but my current phone doesnt have one. I've never broken a screen, though I've cracked the casing. Both were gorilla glass. But I have no idea if that is just dumb luck.
I had a Z3, in a high quality case, the back cracked by itself. I was having issues with the speaker being quiet but was told the warranty was void due to the hairline crack in the back. Then a while later I dropped it but I caught it on my foot before it hit the ground so it was a very minor fall, but it was enough to crack the screen, a very thin hairline crack but still a crack, this stopped the screen from working so I was stuck without a phone. I got it replaced, and the back while I was at it, cost me $300 (AUD) to fix. The day I got the phone back, I was sat down at a table, wrote a message to my wife put the phone back in my jacket pocket, she text back so I pulled the phone out to check the message and there was a big crack across the screen. I did not drop it at all! Again the screen would not work. I didnt want to pay another $300 to fix the phone as they said the crack was due to stress (bull), so I bought a s6 galaxy, even though my Z3 was only 4 months old! Because the screen would not work with the crack in it, I could not get any of my data off the phone, when I plugged it into the PC I needed to unlock the phone but couldn't because the screen did not work, was very frustrated! Never buying a Sony again until they can confirm they have fixed this issue. The phone was too thin and flexed easily, my galaxy is thin but feels much more solid.
I have had a Z5C for a couple of months now. I spend a lot of time outdoors and am generally a bit rough with tech. I have dropped my phone from about a metre up a couple of times by accident already - knocked off tables etc. and have not suffered any ill effects yet.
Have dropped my phone SEVERAL times but still, screen takes it like a champ. Really durable phone if you ask me
I'm gentle with my phones, and even had a gel case on mine and yet the back seems to have cracked somehow without even a drop. The worst part is that I imported mine (don't sell them in Canada), so I can't get it fixed. I bought a skin from dbrand instead, and you can't even tell it's shattered any more.
Another user of z3c here , i can also confirm the glass problem is definitely a problem with z3c , dropped from 2 feet and back glass shattered , then drop from car seat on to the drive and cracked front from corner to corner disabling digitizer so now im using my phone with an otg mouse.
Im in the market for a new phone, but there is nothing except the z5c with a top spec that isn't stupidly big 5" + , i just tried a 5" asus phone very nice but just far too big for a phone, its not meant to be a bloody computer , its a phone, cant wait until they start becoming a bit more realistic again.
So i have looked at z5 , but i see exactly the same thread on the sony forums that was going for months if not years regarding z3 screen , and sony are still not taking responsibility and it looks like the design is still the same for z5c , such a shame as the phone is perfect in every way other than this defect (and some of the crap software add ons, but that's manageable)
Any other recommendations ?, it seems like i will be forced to buy an older gen phone , or a low end thing like moto E , why the hell did they make motog screen bigger after the first edition , ruined it as that was almost perfect too. I am considering a wileyfox , im just hoping some of these 5" ers have a minimal bezzal around the screen , the asus had a pretty big one it looked a like a plate , and that was their smallest one - how things have changed since the 8210 - at least i will save money if i buy a lower spec phone, but i'm a tech enthusiast and i want the best always have, they are turning away my money , there is nothing usable worth buying .
Back to the original topic , z5c , i just cant risk the money on it if it has such a fundamental floor , its an expensive phone compared to most other 4.5,6,7,8" phones that are usually around 100-150 , money isnt really the object though for the right phone i would pay. I have never had a phone screen crack before , and my z3 sees less action than any of my others as i work from home now and spend a lot more time in the house with my baby daughter, the htc phones are good , i lost count of the amount of times i dropped my desire HD hard , and when it was replaced by moto g it go even more brutal treatment as a second phone i kicked it down the road pissed and threw it against the wall several times, dropped down stairs and out of my pocket while riding a bike quickly , marks to the metal body but the screen was indestructible , i managed to break the moto g screen but i had fixed as i convinced them it was ridiculous that it broke failing off a sofa onto carpet but my replacement was fine , i had a painful time trying to do the same with sony though and with the endless complaints online, its obviously an inherent fault , im just appalled the z5c hasn't changed this.
This maybe a slightly unfocused rant , but i'm sure there are others that share my view , big spenders in the mobile sector have just been abandoned , someone needs to fill the gap in the market.
My partner also has the same issue , but is currently using a one mini 2 , which is very nice , but now slightly dated and HTC only went and cancelled all the updates , it didn't even get lollipop , why , it was the best phone they did by miles, and on top of that , they cancelled the mini3 , ultimate face palm
Where do i go chinese market ?
the blackberry blackphone is 4.7" , but i fear this is **** as it uses blackbery os, and i believe it has the other showstopping problem that the asus has , in that the processors architecture makes it incompatible with many apps, such as the only that is critical to me , the banking app with barclays.
Such a struggle, am i off to the chinese market? , i have no ****ing clue.
solowkey said:
Another user of z3c here , i can also confirm the glass problem is definitely a problem with z3c , dropped from 2 feet and back glass shattered , then drop from car seat on to the drive and cracked front from corner to corner disabling digitizer so now im using my phone with an otg mouse.
Im in the market for a new phone, but there is nothing except the z5c with a top spec that isn't stupidly big 5" + , i just tried a 5" asus phone very nice but just far too big for a phone, its not meant to be a bloody computer , its a phone, cant wait until they start becoming a bit more realistic again.
So i have looked at z5 , but i see exactly the same thread on the sony forums that was going for months if not years regarding z3 screen , and sony are still not taking responsibility and it looks like the design is still the same for z5c , such a shame as the phone is perfect in every way other than this defect (and some of the crap software add ons, but that's manageable)
Any other recommendations ?, it seems like i will be forced to buy an older gen phone , or a low end thing like moto E , why the hell did they make motog screen bigger after the first edition , ruined it as that was almost perfect too. I am considering a wileyfox , im just hoping some of these 5" ers have a minimal bezzal around the screen , the asus had a pretty big one it looked a like a plate , and that was their smallest one - how things have changed since the 8210 - at least i will save money if i buy a lower spec phone, but i'm a tech enthusiast and i want the best always have, they are turning away my money , there is nothing usable worth buying .
Back to the original topic , z5c , i just cant risk the money on it if it has such a fundamental floor , its an expensive phone compared to most other 4.5,6,7,8" phones that are usually around 100-150 , money isnt really the object though for the right phone i would pay. I have never had a phone screen crack before , and my z3 sees less action than any of my others as i work from home now and spend a lot more time in the house with my baby daughter, the htc phones are good , i lost count of the amount of times i dropped my desire HD hard , and when it was replaced by moto g it go even more brutal treatment as a second phone i kicked it down the road pissed and threw it against the wall several times, dropped down stairs and out of my pocket while riding a bike quickly , marks to the metal body but the screen was indestructible , i managed to break the moto g screen but i had fixed as i convinced them it was ridiculous that it broke failing off a sofa onto carpet but my replacement was fine , i had a painful time trying to do the same with sony though and with the endless complaints online, its obviously an inherent fault , im just appalled the z5c hasn't changed this.
This maybe a slightly unfocused rant , but i'm sure there are others that share my view , big spenders in the mobile sector have just been abandoned , someone needs to fill the gap in the market.
My partner also has the same issue , but is currently using a one mini 2 , which is very nice , but now slightly dated and HTC only went and cancelled all the updates , it didn't even get lollipop , why , it was the best phone they did by miles, and on top of that , they cancelled the mini3 , ultimate face palm
Where do i go chinese market ?
the blackberry blackphone is 4.7" , but i fear this is **** as it uses blackbery os, and i believe it has the other showstopping problem that the asus has , in that the processors architecture makes it incompatible with many apps, such as the only that is critical to me , the banking app with barclays.
Such a struggle, am i off to the chinese market? , i have no ****ing clue.
Click to expand...
Click to collapse
I'm with you on the needing a small phone thing. I'd check out Samsung's lineup. a3, a5, s4 mini, alpha, s5 mini. There's something for almost everyone. I was curious if the z1c and z3c but they always had there drawbacks, z5c I took the shot and ain't liking it.
If you dot care about expandable memory or user replaceable batteries there's a few other options as well.
Sadly , i ****ing hate the ugly samsung software, but i did seriously look at the a series, whilst thinking wtf , how am i being forced to consider a low end phone when tech is my number one interest and about the only thing i warrant spending lots of money on, i will end up saving money at this rate - i am looking at the oneplus x now, as it seems to have a bit smaller outer dimensions , and still a decent spec but of course it's 5" too
trouble is i ran into this page recently https://www.qualcomm.com/products/snapdragon/processors/820 , and now i need to have that processor in my next phone.
I think i will grab a wiley swift for now, only £130 to get me by , and even £20 cash back from manufacturer now , its not high spec i know , but im desperate for something now, and no way am i giving these 'leading' manufacturers money to encourage the ridiculous types of phones they are churning out by the bucket now, they are ****ing house phones not something to carry around with you, i could imagine them wall mounted , but Gzus i see some people carrying these things and it looks like they are going into battle with the 'visionaries' .....
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Id try a z5c if it was about 1/2 the price and i didnt have a z3c already, for now i might just fix myz3c and put it inside a cage , it will still be smaller than these 5" devices - what did you find wrong with it though ?
I've owned a Z1C and now a Z5C and never had cracking issues on either. Don't drop your phone, it won't crack. If you're prone to dropping your phone, always get a case, because it's stupid to risk that much money on being clumsy.

Bubbels inside screen in every corner

Recently I found some weird little air bubbles in the corners off my Nexus 9. I don't have any screen protector so that isn't it. It has never repared or replaced before, it's still original.
The air bubbles show up on the left side in both corners and are around 2mm big. In the corners on the right side are also starting to show some bubbles but they are hard to see. I took some pictures, to show you.
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Does anyone has any idea what has happened or what is wrong with it.
O, I never let the device fall so that not the case also.
It's almost 2 years old now and still has some warranty on it.
KTMlc4111 said:
Recently I found some weird little air bubbles in the corners off my Nexus 9. I don't have any screen protector so that isn't it. It has never repared or replaced before, it's still original.
The air bubbles show up on the left side in both corners and are around 2mm big. In the corners on the right side are also starting to show some bubbles but they are hard to see. I took some pictures, to show you.
Does anyone has any idea what has happened or what is wrong with it.
O, I never let the device fall so that not the case also.
It's almost 2 years old now and still has some warranty on it.
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Click to collapse
same happen here..i thought it only happen on me
Sent from my Nexus 9 using Tapatalk
I have the same problem, and they are slowly growing! What can be done to prevent them from growing further, or to remove them?
@KTMlc4111 can you re-upload the pictures? the link is broken.
Photo URL and Google replaced some parts
Hi,
New update about the weird little bubbles in the edge of my screen.
I send my Nexus back to the shop and one week later I was called that they replaced some parts and that the problem was solved. I didn't know what parts where replaced but definitely the screen, back cover and the volume buttons have been replaced. It looks brand new and maybe it is another Nexus.
Here are some old photos because the old URL is broke .
goo.gl/photos/dN5CdPLquB9FvpDU7
Let me know of the URL works now ow and of you have more questions, please let me know.
KTMlc4111 said:
Hi,
New update about the weird little bubbles in the edge of my screen.
I send my Nexus back to the shop and one week later I was called that they replaced some parts and that the problem was solved. I didn't know what parts where replaced but definitely the screen, back cover and the volume buttons have been replaced. It looks brand new and maybe it is another Nexus.
Here are some old photos because the old URL is broke .
goo.gl/photos/dN5CdPLquB9FvpDU7
Let me know of the URL works now ow and of you have more questions, please let me know.
Click to expand...
Click to collapse
I also have the same problem in opposite corners. Did they charge you for the repair? If yes, how much?
jamitt said:
I also have the same problem in opposite corners. Did they charge you for the repair? If yes, how much?
Click to expand...
Click to collapse
It still had 2 months warranty on it. After the repair it looked brand new. They replaced the screen and cover. Honestly I think they have me a refurbished one.
Hope that it helped you and Good luck
KTMlc4111 said:
It still had 2 months warranty on it. After the repair it looked brand new. They replaced the screen and cover. Honestly I think they have me a refurbished one.
Click to expand...
Click to collapse
Did you contact HTC directly, or did you contact Google, or did you just send your N9 back to the place you bought it from?
I bought my N9 from Amazon in Dec. 2014, so I'm not sure who to contact, and I'm not even sure I've got a 2 year warranty.
enriquejones666 said:
Did you contact HTC directly, or did you contact Google, or did you just send your N9 back to the place you bought it from?
Click to expand...
Click to collapse
I brought it back to the place where I bought it and got it returned in 8 days.
I have 2 bubbles at top left corner and 1 at top right corner. Can't fix
All you need to fix it is bring to repair. I think it's look like glue or plastic just heat and melt down.
PS: same problem and in my country had no store accept to fix it. I think they don't have screen​ to replace it
Got it too - a bubble in top right corner slowly growing. Do not have either google or htc representative nearby, what am I supposed to do?
Did anyone get anywhere with this? My Nexus 9 has the same issue.
I contacted Google but as my N9 is over 2yo, they won't help me. All they would do is put me through to HTC.
I spoke with HTC and they kept implying I mistreated it or got it wet (I didn't!) Their only solution was to send it in for inspection. That's going to cost $AUD49.50 if I don't proceed with the repair.
I'm disappointed. With several cases like this, I'd say it's some kind of manufacturing defect.
paulwalk said:
Did anyone get anywhere with this? My Nexus 9 has the same issue.
I contacted Google but as my N9 is over 2yo, they won't help me. All they would do is put me through to HTC.
I spoke with HTC and they kept implying I mistreated it or got it wet (I didn't!) Their only solution was to send it in for inspection. That's going to cost $AUD49.50 if I don't proceed with the repair.
I'm disappointed. With several cases like this, I'd say it's some kind of manufacturing defect.
Click to expand...
Click to collapse
I have it too. Guess I'm just going to have to live with it. I replaced the screen on my n7 (2013), it was fairly easy (for my first time doing something like that). This one looks a little harder, and more expensive. If it gets too bad I'm going to break down and do it. Not too many good tablets out there right now. This one isn't bad with custom ROM on it. Not great, but not bad.
madbat99 said:
I have it too. Guess I'm just going to have to live with it. I replaced the screen on my n7 (2013), it was fairly easy (for my first time doing something like that). This one looks a little harder, and more expensive. If it gets too bad I'm going to break down and do it. Not too many good tablets out there right now. This one isn't bad with custom ROM on it. Not great, but not bad.
Click to expand...
Click to collapse
This is an old thread but my Nexus 9 has started developing bubbles over the last couple of months, and in the last couple of weeks I've gone from one to three in the top RH corner (just above the battery symbol) and another small one a bit over to the left. Has anyone tried any fixes like applying heat/pressure or anything? I've just gotten to the point where I'm relatively happy with its performance and still can't find a worthy replacement, so I'd like to keep it going for as long as possible.
I got mine repaired, it was still under warranty. But is came back after a year or so.... Never tried to fix it again after that.
same here, 2 bubbles growing...
I just ignore it as it didnt effect the display...
Update:
I found out that the bubbles will move from time to time.
Im assuming that there a bubble trap between digitizer and lcd...
ronald_loulan said:
same here, 2 bubbles growing...
I just ignore it as it didnt effect the display...
Update:
I found out that the bubbles will move from time to time.
Im assuming that there a bubble trap between digitizer and lcd...
Click to expand...
Click to collapse
seems i am late to the party ... mine was in the tip right corner and now its moved an inch left ...and i see 2 new ones on the edge ... a manufacturing defect ... seems the corners of the nexus screen by design are such that its sucking in air and the glue closes in from behind forming a bubble ... and further stress on the screen (like tucking the nexus 9 in between clothes for instance while travelling) seem to trigger this movement which in air in between the screen and digitizer bonding ...
aiamuzz said:
seems i am late to the party ... mine was in the tip right corner and now its moved an inch left ...and i see 2 new ones on the edge ... a manufacturing defect ... seems the corners of the nexus screen by design are such that its sucking in air and the glue closes in from behind forming a bubble ... and further stress on the screen (like tucking the nexus 9 in between clothes for instance while travelling) seem to trigger this movement which in air in between the screen and digitizer bonding ...
Click to expand...
Click to collapse
There's no solution to fix it other than replacing the LCD panel....
I have a couple of the Nexus 9 tablets and almost all of them have what looks like bubbles around the screen. However these are not bubbles. The optically clear adhesive that the manufacturer used on these tablets shrinks over time. What you're seeing is actually vacuum pockets. There is no air in these "bubbles" at all. Although disturbing, they are just cosmetic and should not affect the operation of the tablet.

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