Recently I found some weird little air bubbles in the corners off my Nexus 9. I don't have any screen protector so that isn't it. It has never repared or replaced before, it's still original.
The air bubbles show up on the left side in both corners and are around 2mm big. In the corners on the right side are also starting to show some bubbles but they are hard to see. I took some pictures, to show you.
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Does anyone has any idea what has happened or what is wrong with it.
O, I never let the device fall so that not the case also.
It's almost 2 years old now and still has some warranty on it.
KTMlc4111 said:
Recently I found some weird little air bubbles in the corners off my Nexus 9. I don't have any screen protector so that isn't it. It has never repared or replaced before, it's still original.
The air bubbles show up on the left side in both corners and are around 2mm big. In the corners on the right side are also starting to show some bubbles but they are hard to see. I took some pictures, to show you.
Does anyone has any idea what has happened or what is wrong with it.
O, I never let the device fall so that not the case also.
It's almost 2 years old now and still has some warranty on it.
Click to expand...
Click to collapse
same happen here..i thought it only happen on me
Sent from my Nexus 9 using Tapatalk
I have the same problem, and they are slowly growing! What can be done to prevent them from growing further, or to remove them?
@KTMlc4111 can you re-upload the pictures? the link is broken.
Photo URL and Google replaced some parts
Hi,
New update about the weird little bubbles in the edge of my screen.
I send my Nexus back to the shop and one week later I was called that they replaced some parts and that the problem was solved. I didn't know what parts where replaced but definitely the screen, back cover and the volume buttons have been replaced. It looks brand new and maybe it is another Nexus.
Here are some old photos because the old URL is broke .
goo.gl/photos/dN5CdPLquB9FvpDU7
Let me know of the URL works now ow and of you have more questions, please let me know.
KTMlc4111 said:
Hi,
New update about the weird little bubbles in the edge of my screen.
I send my Nexus back to the shop and one week later I was called that they replaced some parts and that the problem was solved. I didn't know what parts where replaced but definitely the screen, back cover and the volume buttons have been replaced. It looks brand new and maybe it is another Nexus.
Here are some old photos because the old URL is broke .
goo.gl/photos/dN5CdPLquB9FvpDU7
Let me know of the URL works now ow and of you have more questions, please let me know.
Click to expand...
Click to collapse
I also have the same problem in opposite corners. Did they charge you for the repair? If yes, how much?
jamitt said:
I also have the same problem in opposite corners. Did they charge you for the repair? If yes, how much?
Click to expand...
Click to collapse
It still had 2 months warranty on it. After the repair it looked brand new. They replaced the screen and cover. Honestly I think they have me a refurbished one.
Hope that it helped you and Good luck
KTMlc4111 said:
It still had 2 months warranty on it. After the repair it looked brand new. They replaced the screen and cover. Honestly I think they have me a refurbished one.
Click to expand...
Click to collapse
Did you contact HTC directly, or did you contact Google, or did you just send your N9 back to the place you bought it from?
I bought my N9 from Amazon in Dec. 2014, so I'm not sure who to contact, and I'm not even sure I've got a 2 year warranty.
enriquejones666 said:
Did you contact HTC directly, or did you contact Google, or did you just send your N9 back to the place you bought it from?
Click to expand...
Click to collapse
I brought it back to the place where I bought it and got it returned in 8 days.
I have 2 bubbles at top left corner and 1 at top right corner. Can't fix
All you need to fix it is bring to repair. I think it's look like glue or plastic just heat and melt down.
PS: same problem and in my country had no store accept to fix it. I think they don't have screen to replace it
Got it too - a bubble in top right corner slowly growing. Do not have either google or htc representative nearby, what am I supposed to do?
Did anyone get anywhere with this? My Nexus 9 has the same issue.
I contacted Google but as my N9 is over 2yo, they won't help me. All they would do is put me through to HTC.
I spoke with HTC and they kept implying I mistreated it or got it wet (I didn't!) Their only solution was to send it in for inspection. That's going to cost $AUD49.50 if I don't proceed with the repair.
I'm disappointed. With several cases like this, I'd say it's some kind of manufacturing defect.
paulwalk said:
Did anyone get anywhere with this? My Nexus 9 has the same issue.
I contacted Google but as my N9 is over 2yo, they won't help me. All they would do is put me through to HTC.
I spoke with HTC and they kept implying I mistreated it or got it wet (I didn't!) Their only solution was to send it in for inspection. That's going to cost $AUD49.50 if I don't proceed with the repair.
I'm disappointed. With several cases like this, I'd say it's some kind of manufacturing defect.
Click to expand...
Click to collapse
I have it too. Guess I'm just going to have to live with it. I replaced the screen on my n7 (2013), it was fairly easy (for my first time doing something like that). This one looks a little harder, and more expensive. If it gets too bad I'm going to break down and do it. Not too many good tablets out there right now. This one isn't bad with custom ROM on it. Not great, but not bad.
madbat99 said:
I have it too. Guess I'm just going to have to live with it. I replaced the screen on my n7 (2013), it was fairly easy (for my first time doing something like that). This one looks a little harder, and more expensive. If it gets too bad I'm going to break down and do it. Not too many good tablets out there right now. This one isn't bad with custom ROM on it. Not great, but not bad.
Click to expand...
Click to collapse
This is an old thread but my Nexus 9 has started developing bubbles over the last couple of months, and in the last couple of weeks I've gone from one to three in the top RH corner (just above the battery symbol) and another small one a bit over to the left. Has anyone tried any fixes like applying heat/pressure or anything? I've just gotten to the point where I'm relatively happy with its performance and still can't find a worthy replacement, so I'd like to keep it going for as long as possible.
I got mine repaired, it was still under warranty. But is came back after a year or so.... Never tried to fix it again after that.
same here, 2 bubbles growing...
I just ignore it as it didnt effect the display...
Update:
I found out that the bubbles will move from time to time.
Im assuming that there a bubble trap between digitizer and lcd...
ronald_loulan said:
same here, 2 bubbles growing...
I just ignore it as it didnt effect the display...
Update:
I found out that the bubbles will move from time to time.
Im assuming that there a bubble trap between digitizer and lcd...
Click to expand...
Click to collapse
seems i am late to the party ... mine was in the tip right corner and now its moved an inch left ...and i see 2 new ones on the edge ... a manufacturing defect ... seems the corners of the nexus screen by design are such that its sucking in air and the glue closes in from behind forming a bubble ... and further stress on the screen (like tucking the nexus 9 in between clothes for instance while travelling) seem to trigger this movement which in air in between the screen and digitizer bonding ...
aiamuzz said:
seems i am late to the party ... mine was in the tip right corner and now its moved an inch left ...and i see 2 new ones on the edge ... a manufacturing defect ... seems the corners of the nexus screen by design are such that its sucking in air and the glue closes in from behind forming a bubble ... and further stress on the screen (like tucking the nexus 9 in between clothes for instance while travelling) seem to trigger this movement which in air in between the screen and digitizer bonding ...
Click to expand...
Click to collapse
There's no solution to fix it other than replacing the LCD panel....
I have a couple of the Nexus 9 tablets and almost all of them have what looks like bubbles around the screen. However these are not bubbles. The optically clear adhesive that the manufacturer used on these tablets shrinks over time. What you're seeing is actually vacuum pockets. There is no air in these "bubbles" at all. Although disturbing, they are just cosmetic and should not affect the operation of the tablet.
Related
So, I'm guessing there's not one person here who hasn't seen someone using an iPhone with a shattered screen - I reckon you see at least one a week...
My understanding was because the capacitive screens used glass, instead of some kind of plastic on the ole resistive type screens...
So, the x10 has a glass screen, yeah? and so do a lot of devices that are coming out with capacitive screens
So why is it I've never seen a cracked x10 (or heard of one on this forum), or even anything other than a cracked iPhone...?
Are iPhone users just clumsy, or is it bad design...?
Not flaming the iPhone or its users, but why is it the only phone prone to cracking (as far as I can see)
thats a reasonable question. ive dropped my x10 several times now (clumsy i know) but no damage to report yet. i do have a few scratches in the touchscreen protective film from when the cat decided to swipe at the phone when it rang on the coffee table, but thats another story
same.. i've dropped it many times from above the waist level and it's got no scratch/no crack... nada...(i mean the screen)
I remember at least two threads about shattered or cracked x10 displays (ok, over one of them rolled a bus, so don't let us count that one...). It's not a specific problem of the iphone, it's a problem all big displays have to face.
Sorry for not searching the other threads, but it's 2am here and i'm too lazy right now...
Sent from my X10i using XDA App
qwer23 said:
I remember at least two threads about shattered or cracked x10 displays (ok, over one of them rolled a bus, so don't let us count that one...). It's not a specific problem of the iphone, it's a problem all big displays have to face.
Click to expand...
Click to collapse
Yeah, seems there were at least 2 others - one got hit by a cricket ball, and another was cracked when the owner was trying to change their cover from black to white...
All of which are more like freak accidents, than common place.
I've seen maybe two shattered iPhones ever, and I see a lot of them on the trains here.
What's the point of this thread? To talk **** about the iPhone...? Like, the iPhone is the highest selling smartphone in the world... which means with their numbers, problems are going to seem bigger than they are, but they're still only a proportional percentage of the total. I would predict a similar percentage of shattered (by dropping) X10 screens as the iPhone.
iead1 said:
What's the point of this thread? To talk **** about the iPhone...?
Click to expand...
Click to collapse
Answer found here:
k1sr said:
Not flaming the iPhone or its users, but why is it the only phone prone to cracking (as far as I can see)
Click to expand...
Click to collapse
What's the point of your post? To talk **** about the thread...?
But since it wasn't clear at the start, I'm just curious (I think that's what forums are also for, but maybe they're just to whine about 1.6 and 2.1 )
You are right though, it's probably got a lot to do with the percentage of iPhones, but less than a third of the phones out there are iPhones, so I'd expect there to be more other cracked phones (not just x10's) - you know, 1 iPhone for 2 other phones (maybe a Desire, perhaps a Driod, or god forbid, maybe even a Galaxy S )
but no, I've only seen iPhones, and quite a lot... I recall at least 5
I can't say I see any smartphones outside of the X10 or iPhone on any sort of regular basis here in Japan, but, I've never seen a smashed X10 and only two iPhones.
I don't think any phone is more "prone" to accidents, but it stands to reason that the more mainstream your product becomes, the more irresponsible your customer base will be with your product. Like, for the most part, geeks who take care of their phones will own an X10, but a bunch of kids or people who just don't care.
ive just been in london and while on the underground ive seen 6 or 8 people using cracked screen iphunes, and i have also dropped my x10 afew times and no damage on her what so ever!
Sent from my X10i using XDA App
iead1 said:
it stands to reason that the more mainstream your product becomes, the more irresponsible your customer base will be with your product. Like, for the most part, geeks who take care of their phones will own an X10, but a bunch of kids or people who just don't care.
Click to expand...
Click to collapse
That's a good point... I guess the most 'kids' seem to have iPhones, and out of everyone I've seen with a cracked phone, they certainly appear to be the type of person who wouldn't care too much...
Three cheers for us geeks with x10's !!!
And also, I reckon we're all so careful with our x10's cos we're patiently waiting for 2.1, and who wants to finally get 2.1 on a broken phone...??
ive seen iphones crack from just getting placed on a table. Ive seen pretty bad cracks from iphones being dropped.
Ive dropped the x10 a few times and ive had some pretty heavy stuff land squarely on the screen and its held up. in terms of overall build quality its on par with my blackberrys for sure
the rubberised backing of the x10 makes it harder to slip out of the hands.
I haven't seen or heard many desires with cracked screens either, but quite a few Samsung galaxy s with craved screens.
iPhone's are slippery with their glossy finish and the iPhone 4 is like a wet fish its so slippery.
I cracked mine
I cracked My screen playing golf it fell from about 1 metre and smashed the touch screen but still worked replaced it now for £90 though!
Ive seen one before. It was done on purpose with the end of a bayonet. But it was still smashed (needed to claim on the insurance because it would not charge) smashed a iPhone screen just by dropping it
metcard said:
the rubberised backing of the x10 makes it harder to slip out of the hands.
Click to expand...
Click to collapse
Only the black one is rubberized. The white one is quite glossy.
Then again, I use covers on my phone, so my phones are always rubbered up!
Im the most unlucky owner
First I feel down some stairs with the phone in my back pocket = LCD display cracked
4 weeks later lost the phone out of a pocket while biking dropped on asphalt and smashed the corner of the fron/touch screen :-(
replaced both so I now know how to open a x10 and by the way got a very good offer on the front via ebay , original I think it was only 50 eur
N
I have seen many damaged Iphones. My boss actually cracked his screen getting it out of his pocket, and that was the second screen he broke.
He states that it is like the screen is already flexed and if he applied even a small amount of extra flex it would crack.
Sent from my X10i using XDA App
NiJunge said:
Im the most unlucky owner
First I feel down some stairs with the phone in my back pocket = LCD display cracked
4 weeks later lost the phone out of a pocket while biking dropped on asphalt and smashed the corner of the fron/touch screen :-(
replaced both so I now know how to open a x10 and by the way got a very good offer on the front via ebay , original I think it was only 50 eur
N
Click to expand...
Click to collapse
Ha you ve made my day;-) i just wodered if there was any way to change the layer of the x10s screen. I had my x10 in my pocket together with a broken key . I think you can imagine what this did to.my x10 s screen . But hey its still morking. So this litle screenprotector is about 50€ is it easy to replace it?
Sent from my X10i using XDA App
This is actually quite true. My friend had an iphone and he put it under his pillow. He rolled over it in his sleep to find the screen is shattered
Sent from my HTC Wildfire using XDA App
Here's a story for you that someone posted on another forum I use...
I went round to my mates earlier and as I got out of my car one of his naughbours was trying to start his motorbike so I offered to give him a push start.
As I was running along I felt something hit my knee, as I looked down I saw my X10 flying to the ground and right in front of the back wheel. Just at the time he released the clutch and the back wheel locked and well Im sure you can guess what happened.
Click to expand...
Click to collapse
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Until I get a flawless 3V0. ( I don't care about light leak)
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k ........................
CheesyNutz said:
k ........................
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I think your >. key on your keyboard got stuck
I love this phone but every single one I've had has had issues. Just received my new one today. It's better then the rest
Do what you got to do. I'm on my 3rd 3vo now.
No one cares. Should I wear a red shirt tomm, or my new white one? No one cares
Sent from my 3rd Dimension of Evolution
Cool story bro. I heard Samsung is coming out with a new phone for Sprint, you should try it out.
On my third. The first was for light leakage and a yellow tint. The second had leakage as well, so I figured I would live with it, but that one had a power button that wasn't responsive without pushing it down really hard.
This one has light leakage but everything else is fine. I'll live with it.
Sent from my PG86100 using XDA Premium App
Who ever says no one cares, then don't click the thread and don't post? mkay?
Anyways, yeah. The new one i got is pretty much perfect, we'll see.
I would take an HTC phone, over a samdong phone any day. I actually like quality
You collecting boxes? Aren't you supposed to return the boxes too? You could sell them on Ebay:
Brand new Evo 3D box
Only $149.
Mike
Anyone tried taking theirs back for the crooked screen? If so, did they replace it? Thinking about trying. Sometimes I don't really notice it, but there are sometimes when it really seems to show out more than others.
On your new one look closely for dirt under the screen..I'm sure you will find a spec some where.Then you can return it again.
And I'm sure no one would have noticed the crooked screens if it weren't for that thread...I feel like I'm the only person in the world who actually returned their phone for an actual defect that caused
the phone to not operate as intended.
Sent from my PG86100 using XDA Premium App
Well I was on my way to get my 6th one, and yeah all them had issues, and since I got it on launch day this was my last shot, but I have had enough. Mmm what to do? Talked to the manger and they will extend my return policy so that I can get the photon. I have to say that sprints customers service was top notch. PS. I really wanted to like this phone
Sent from my PG86100 using XDA App
BrianBaker said:
On your new one look closely for dirt under the screen..I'm sure you will find a spec some where.Then you can return it again.
And I'm sure no one would have noticed the crooked screens if it weren't for that thread...I feel like I'm the only person in the world who actually returned their phone for an actual defect that caused
the phone to not operate as intended.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Your so much better than everyone else. You probably are the only legit person here. I paid full price for this phone. My laptop doesn't have a crooked screen and it cost less than this phone. Sorry for expecting my $550 phone to have a straight screen. Plus, FYI, I noticed the crooked screen without ever reading one thing on here about it. In fact, I had no idea anyone else had noticed it until I came here to post about mine and saw the thread! Imagine that! You are wrong about something!
Yeah,imagine that....Well maybe if someone had 6 issues with 6 different phones then maybe that person should look for a different product..If i had to get something replaced that many times I can tell you that product/company would not get my business...If you've replaced a product that many times you're never going to be happy.Save yourself the headache in searching for the perfect phone and just give it up and move on.
<side note> If i paid full price sure i'd be a bit more picky,but 6 times? Does the company even deserve your hard earned money at that point?
housry23 said:
Anyone tried taking theirs back for the crooked screen? If so, did they replace it? Thinking about trying. Sometimes I don't really notice it, but there are sometimes when it really seems to show out more than others.
Click to expand...
Click to collapse
Yes, they should. Can't imagine you'd get any flack unless you get a turd of a store. Only returned mine once: for the crooked screen. New one is perfect. Local Sprint store even let me sit down in their repair room and open and check out the brand new one before they even activated it. I confirmed the screen was straight, used the camera and gallery to search for dead pixels and then when I was satisfied, they swapped them and activated the new one. Great service!
P.S. Manager at that store commented that my screen was pretty bad. His was slightly crooked too and he said he was going to swap his out later but we both said the one I exchanged was twice as bad! Drag the notification bar down and the left edge of the notification bar on the bottom was actually underneath the blackout it was so crooked! It's only half to 3/4 of a millimeter but that's easily noticeable and since the digitizer (top glass panel) is straight and the LCD panel underneath is crooked, it can actually throw off the touch response. Straight digitizer + crooked screen = some keys on keyboard (and buttons in some apps) don't align properly and you end up pressing the wrong thing sometimes.
Mike
BrianBaker said:
Yeah,imagine that....Well maybe if someone had 6 issues with 6 different phones then maybe that person should look for a different product..If i had to get something replaced that many times I can tell you that product/company would not get my business...If you've replaced a product that many times you're never going to be happy.Save yourself the headache in searching for the perfect phone and just give it up and move on.
<side note> If i paid full price sure i'd be a bit more picky,but 6 times? Does the company even deserve your hard earned money at that point?
Click to expand...
Click to collapse
I definitely agree with you on that point. I haven't taken my phone back yet because of the slightly crooked screen, but am thinking about it. It doesn't affect the function of the phone one bit, but it is a bit annoying when I see it. Like I said before it is not always noticeable, but there are certain times it is.
Some people are never satisfied and that's just the way it is.
mikeyxda said:
Yes, they should. Can't imagine you'd get any flack unless you get a turd of a store. Only returned mine once: for the crooked screen. New one is perfect. Local Sprint store even let me sit down in their repair room and open and check out the brand new one before they even activated it. I confirmed the screen was straight, used the camera and gallery to search for dead pixels and then when I was satisfied, they swapped them and activated the new one. Great service!
P.S. Manager at that store commented that my screen was pretty bad. His was slightly crooked too and he said he was going to swap his out later but we both said the one I exchanged was twice as bad! Drag the notification bar down and the left edge of the notification bar on the bottom was actually underneath the blackout it was so crooked! It's only half to 3/4 of a millimeter but that's easily noticeable and since the digitizer (top glass panel) is straight and the LCD panel underneath is crooked, it can actually throw off the touch response. Straight digitizer + crooked screen = some keys on keyboard (and buttons in some apps) don't align properly and you end up pressing the wrong thing sometimes.
Mike
Click to expand...
Click to collapse
Yeah I can barely hit the p on mine. It is very difficult to type certain letters.
Edit: You convinced me to try. Going to go now. Thanks for your feedback.
I'm on my fourth e3d ..this is the first time I've ever had to exchange a phone for any reason..first one had a bad 3g radio..2nd had a blown earpiece 3rd wasn't to bad but still had bad reception and the rep actually wanted me to exchange it..all I wanted was to test it..just got this one and so far so good..usually I wouldnt stick with a product that had issues like this but I.just love HTC..I played with my nieces captivate and I couldn't stand the UI..no pinch.to zoom on photos and it just was difficult to navigate..and she's still on 2.1 update 1 ..I thought those phone had froyo already
housry23 said:
I definitely agree with you on that point. I haven't taken my phone back yet because of the slightly crooked screen, but am thinking about it. It doesn't affect the function of the phone one bit, but it is a bit annoying when I see it. Like I said before it is not always noticeable, but there are certain times it is.
Some people are never satisfied and that's just the way it is.
Click to expand...
Click to collapse
If your screen is crooked and you noticed it with out the thread in this forum pointing it out to you then maybe your screen is crooked enough to warrant a swap out..My screen actually bricked on 3d content and anytime 3d activated,my phone would restart every time..If this phone I have now had an issue then I'd be done with it..I love the phone,but I think a lot of people here are wanting to love theirs and that's where the picky-ness sets in..I get it but I don't want to look forward to liking a product I buy..I want to like it for being what it is and performing the way it was intended...
Sorry if I came off as being greater than anyone else,I wasn't trying to..I just think I have a higher tolerance for technology than most..
Sent from my PG86100 using XDA Premium App
Newklearx3 said:
I would take an HTC phone, over a samdong phone any day. I actually like quality
Click to expand...
Click to collapse
Haha says the guy who returned 4 phones already for quality issues
Sent from my PC36100 using Tapatalk
Discovered a hair line crack today on my White AT&T Samsung Galaxy Note SGH-I717. Took it to a corporate store and the manager told me there isn't anything he can do about it, because it isn't a known, reported issue. Well I am here to be the first. Hopefully this doesn't become a common issue and there is some sort of recourse. Meanwhile I will be posting to let others be aware of this possible defect.
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Where is that. A crack is a crack regardless of reports.
If you are within 3O days the store should swap it. After 30 days you need to call warranty...800-801-1101 i think
Sent from my SAMSUNG-SGH-I717 using XDA App
Reminds me of something...
http://forums.macrumors.com/showthread.php?t=525177
jpeg42 said:
Reminds me of something...
http://forums.macrumors.com/showthread.php?t=525177
Click to expand...
Click to collapse
On my old 3GS I had that problem. Hopefully the same doesn't happen on my Note.
Sinful Animosity said:
On my old 3GS I had that problem. Hopefully the same doesn't happen on my Note.
Click to expand...
Click to collapse
White one too? If so, that is interesting. Wonder what makes them more brittle...or maybe they just show the cracks more?
why dont you just examine the phone in store before you purchase??
No cracks here. Did you sit on it?
Also, do you really need 2 threads for this?
It isnt always there.
The evo had an issue like this...where after a few weeks of use it would crack near the power button.
DaKidSlim said:
why dont you just examine the phone in store before you purchase??
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I717 using XDA App
jpeg42 said:
White one too? If so, that is interesting. Wonder what makes them more brittle...or maybe they just show the cracks more?
Click to expand...
Click to collapse
Yup. My white 3GS. Some where in India now though. Good riddance. But I do recall something happening with the Nexus One where it would crack near the power button sometimes.
That sucks. But i do recall white iphone 3-3gs having this issue. I hope this doesnt happen to my note.
-Once you go NOTE, you'd say 4 inches a Joke
A crack, of any kind, is considered to be physical damage, and is therefore not a warranty exchangeable issue. Can only be replaced via insurance claim. If by some miracle, you get a store rep to replace it, then kudos to you!
Sent from my SAMSUNG-SGH-I717 using Tapatalk
jpeg42 said:
Reminds me of something...
http://forums.macrumors.com/showthread.php?t=525177
Click to expand...
Click to collapse
Yeap I remember that and the HTC Touch (white) also having reports of similar issues.
http://www.howardforums.com/showthread.php/1339304-White-HTC-Touch-Cracked-Housing
http://www.guardian.co.uk/technology/blog/2008/jul/31/cracksstarttoappearinnew
OkNewMedia said:
A crack, of any kind, is considered to be physical damage, and is therefore not a warranty exchangeable issue. Can only be replaced via insurance claim. If by some miracle, you get a store rep to replace it, then kudos to you!
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
Unless it's a seam split caused by faulty manufactures' materials.. Samsung saw the picture and told me to take it back to place of purchase for a replacement. ** We already know how far that's gonna get me..
DaKidSlim said:
why dont you just examine the phone in store before you purchase??
Click to expand...
Click to collapse
The problem with the "Gray Scale" wasn't discovered to be a problem until recently, which this phone has. Also it has reset TWLauncher 4 times, when enabling Wifi via the notification bar, I just chalked it up as crappy programming..
00mred00 said:
It isnt always there.
The evo had an issue like this...where after a few weeks of use it would crack near the power button.
Sent from my SAMSUNG-SGH-I717 using XDA App
Click to expand...
Click to collapse
Sometimes these things show up later, that is why they are called "manufactures' defects" and have warranty to cover replacements or repairs.
modmyphone said:
No cracks here. Did you sit on it?
Also, do you really need 2 threads for this?
Click to expand...
Click to collapse
Sitting on it would have cracked the glass, the chrome or something else no?
Anyways, no haven't sat on it. I carry my phone in my left front pocket, if that might be an issue. I've always carried them there, never happened to any of my black phones..
My bad about the double post, forgot I had posted that question before going to the AT&T store from my phone via Tapatalk..
If a mod would be so kind as to merge the threads, I'd appreciate it, and sorry
I remember the white DS Lite got cracks in the hinge and like people said before the white 3GS and maybe the 3G had some problems with cracks and yellowing. The Note doesn't have a problem since more people would have reported it by now, you probably just got a bit of bad luck.
eliter1 said:
I remember the white DS Lite got cracks in the hinge and like people said before the white 3GS and maybe the 3G had some problems with cracks and yellowing. The Note doesn't have a problem since more people would have reported it by now, you probably just got a bit of bad luck.
Click to expand...
Click to collapse
At least two others "reported" having the same / similar issue on my [Q]uestion thread http://forum.xda-developers.com/showthread.php?t=1566206
So far...
Sitting on it would have cracked the glass, the chrome or something else no?
Anyways, no haven't sat on it. I carry my phone in my left front pocket, if that might be an issue. I've always carried them there, never happened to any of my black phones..
Click to expand...
Click to collapse
It's possible. If while flexing the plastic was the weakest part, then sure, it could crack first.
One big thing I have a hard time reading about in this thread, is the focus on just the white models. Ever think that you never saw any micro cracking on a black device be cause the crack itself was black? If it didn't stand out like it would on a white device, you wouldn't even know to look for it.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2 Beta-4
modmyphone said:
It's possible. If while flexing the plastic was the weakest part, then sure, it could crack first.
One big thing I have a hard time reading about in this thread, is the focus on just the white models. Ever think that you never saw any micro cracking on a black device be cause the crack itself was black? If it didn't stand out like it would on a white device, you wouldn't even know to look for it.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2 Beta-4
Click to expand...
Click to collapse
This is true, although what happens eventually with these cracks is air, moisture, dust, sand, debris gets into the split and eventually into the screen which would be visible regardless of the color of the phone's casing. I guess black material is more flexible.
Another bigger problem is that split may eventually become bigger and worse yet is get caught on something and snap off. I have seen the issue with cracks near the power and volume rockers, from the normal pressure of the user pressing the area which is open and more delicate after long term use... Eventually splitting at two ends and part of the bezel falling off. ** They claim this is physical damage, which in part is true, but only because the quality of the materials was questionable in the first place.
Again, personally I'm not too bothered. But the Samsung Warranty rep mentioned exactly that (above) and if that were to eventually happen, it would not be covered under the warranty and then be considered physical damage.
I then reminded her what a 00mred00 reminded me of..
00mred00 said:
Did you buy from att? This is covered by att if you bought it from them. You have to contact warranty support though. i posted the number in your other thread. Going to inspect my white note later tonight
Shame in samsung for telling you that. Subsequent damage caused by warranty defect would be covered.
Sent from my SAMSUNG-SGH-I717 using XDA App
Click to expand...
Click to collapse
And she reluctantly agreed.
It's like saying Toyota doesn't have to compensate a user for having faulty breaking system or electrical problems with acceleration on their cars. Because the user crashed and totaled the car, dismissing the user, claiming physical damage.. ofc some people will just take that, others won't and if enough don't accept that as the answer, then the manufacturer will have to address the problem, but only until then.. If they can get away with it..
Honestly I hope this is an isolated problem, only affecting a very few owners. And I just happen to get one of the affected units. Because truthfully I absolutely love the phone and if I were to get a replacement, I would want another white one with the hopes of it not happening again, at least to me
Hope you find a solution. BTW White Note ROCKS! :thumbup:
-Once you go NOTE, you'd say 4 inches a Joke
** RESOLVED (sort of, but I couldn't close) details within...
I have to write this to let people know there is a solution and to give credit where credit is due.
So after going to DSC, they couldn't help me because they don't have the Note to exchange. They recommended I go back to the store.
I went to a store about a block away, explained. They told me I would have to go back to the original store and speak directly to the manager, not to waste time with rep. Explain the situation and have her do an exception and do the replacement.
Instead, I went to one last AT&T store, one that happens to be in a more posh neighborhood. Went directly to a manager (Rick, Coral Cables FL Store). Explained everything, told him what DSC, the other store, AT&T warranty support and Samsung Warranty Support all told me to do. He looked at the phone, looked at a display phone. Went to a rep (Yavon, Coral Gables FL Store) and told him to get me a new replacement.
Trouble started for me, when they tried to look up the account, purchase, via the IMEI on their system. It didn't show up. Happen to be another Manager in a suit and tie was there and helped the rep. Issue here is that it was pre-ordered via online Feb. 15th for the Feb. 17th delivery. Fine they found that.
Here's the next problem, the phone was no longer registered on their system because the original phone number was ported out to another carrier. So they had no active account to complete the swap/replacement..
Brand new replacement box was right in front of me within my grasp and almost in my hands. Alas I could not close the deal because of the technicality. But it goes to prove that it can be done, calmly.. Just have to find the right person. Someone mentioned once, you need to find the person that is there to help you get the issue resolved and doesn't take the exchange/replacement personally.
Again, I posted this because I know there are people that have this issue, and I know there will be others that will eventually suffer through this. For you and them to know that there is/are several solutions to a legitimate problem.
When I left the store, I told the manager and rep that I was thankful for them having taken the time to actually try to resolve my problem and really tried hard to look into the issue and find a solution. I understand I personally hit a stump as far as how much AT&T can do for "me". I let them know that in other stores they were not so willing and just brushed me off instantly dismissing me. And further putting blame on me having caused the damage, by pure speculation and assumption on their part that it must have been that I dropped it or somehow caused it by some sort of physical damage. They apologized.
My next step is Samsung Warranty Repair.
SKyRocKeting727 said:
Hope you find a solution. BTW White Note ROCKS! :thumbup:
-Once you go NOTE, you'd say 4 inches a Joke
Click to expand...
Click to collapse
Size matters
Yup same hairline crack on left side in line with bottom of volume rocker. I use a Samsung flip case and do not pocket it
Sent from the only smartphone designed by Chuck Norris
It seems I am one of the unlucky ones, who by accident break their phones while having it in the pocket. A week after I bought the Z Ultra, I discovered that the phone was bent, i.e. the corners were a couple of millimeters taller than the middle of the phone, which I decided to remedy by bending it back once in a while. But alas, it is broken now.
After looking at the picture, people are probably going to say, that its caused by bumping into something, but I can pretty much rule that out, as I always have the power button on the phone facing my important pants, which means that the screen is facing my left leg. If I bumped into something, then my important parts would hurt as well.
The big question is: are they going to fix it under warranty, or should I fix it myself?
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As you can see, the cracks starts beneath the power button, and moves across to where the speaker is. It looks very much like it couldnt handle the stress any more, on the corners?
You've probably bent the frame too much when having it your pants pocket, and it probably couldn't handle the stress at one point and snapped.
Will it be covered by your warranty? I doubt it. Don't you have some insurance?
Sent from my C6806_GPe using Tapatalk
LordManhattan said:
You've probably bent the frame too much when having it your pants pocket, and it probably couldn't handle the stress at one point and snapped.
Will it be covered by your warranty? I doubt it. Don't you have some insurance?
Sent from my C6806_GPe using Tapatalk
Click to expand...
Click to collapse
Yeah, that sounds plausible.
I do have insurance, but I have to pay a deductible of 140€ / $193, or almost 1/5 of the price of a new Z Ultra.
tehdane said:
Yeah, that sounds plausible.
I do have insurance, but I have to pay a deductible of 140€ / $193, or almost 1/5 of the price of a new Z Ultra.
Click to expand...
Click to collapse
Yeah, that sucks, but do you have any choice? You can either sell it as it is for a very low amount of cash, you can keep the screen cracked and hate your Ultra, or you can invest €140 into it and also get some money back if you're going to sell it down the road.
Sent from my C6806_GPe using Tapatalk
tehdane said:
It seems I am one of the unlucky ones, who by accident break their phones while having it in the pocket. A week after I bought the Z Ultra, I discovered that the phone was bent, i.e. the corners were a couple of millimeters taller than the middle of the phone, which I decided to remedy by bending it back once in a while. But alas, it is broken now.
After looking at the picture, people are probably going to say, that its caused by bumping into something, but I can pretty much rule that out, as I always have the power button on the phone facing my important pants, which means that the screen is facing my left leg. If I bumped into something, then my important parts would hurt as well.
The big question is: are they going to fix it under warranty, or should I fix it myself?
As you can see, the cracks starts beneath the power button, and moves across to where the speaker is. It looks very much like it couldnt handle the stress any more, on the corners?
Click to expand...
Click to collapse
This happened to me a week ago. I was texting and I had just put it back in my pocket and it vibrated and I went to text the person back and it was cracked and I couldn't do anything. I called the lady that finally sent me a new phone for free the last time my phone broke. This time she told me that this is a problem with the phone and has been happening to many people and I should get it done for free. I hope she is right because I have sent my phone back but I have not heard from sony yet which is not surprising because I had to email the a bijillion times last time to even get a response about my phone that they couldn't fix due to a operating system problem. This has never happened to me with other phones. Don't get me wrong I love my phone and missed it dearly since i sent it back last monday breaking on sunday. I can not wait to get it back because using an old laggy s2 is not fun. Which I have had for 2 years and never had really bad problems with it. Only lags because the rom I use is horrible and cant flash another rom because my recovery doesn't work like it should. Back on topic. I have had this phone since november and it has broke twice. I will be mad if I have to pay anything since i got this new replacement one in december. I will pay what they want me to though but paying 680$ for a phone that breaks every month is not cool. For 680 I should get a phone that last a lifetime. I am considering selling my baby. But I really don't want to even though it breaks a lot. I love it either way. I will update you if I have to pay anything but for now it is in Texas where I sent my old phone back. Ill keep you update.
IAmBrock said:
This happened to me a week ago. I was texting and I had just put it back in my pocket and it vibrated and I went to text the person back and it was cracked and I couldn't do anything. I called the lady that finally sent me a new phone for free the last time my phone broke. This time she told me that this is a problem with the phone and has been happening to many people and I should get it done for free. I hope she is right because I have sent my phone back but I have not heard from sony yet which is not surprising because I had to email the a bijillion times last time to even get a response about my phone that they couldn't fix due to a operating system problem. This has never happened to me with other phones. Don't get me wrong I love my phone and missed it dearly since i sent it back last monday breaking on sunday. I can not wait to get it back because using an old laggy s2 is not fun. Which I have had for 2 years and never had really bad problems with it. Only lags because the rom I use is horrible and cant flash another rom because my recovery doesn't work like it should. Back on topic. I have had this phone since november and it has broke twice. I will be mad if I have to pay anything since i got this new replacement one in december. I will pay what they want me to though but paying 680$ for a phone that breaks every month is not cool. For 680 I should get a phone that last a lifetime. I am considering selling my baby. But I really don't want to even though it breaks a lot. I love it either way. I will update you if I have to pay anything but for now it is in Texas where I sent my old phone back. Ill keep you update.
Click to expand...
Click to collapse
Im planning to buy a Z Ultra but these issues about suddenly cracking Z Ultra screens are keeping me away. What were you doing when it broke? Maybe you just didn't noticed that you put pressure on it.
tehdane said:
It seems I am one of the unlucky ones, who by accident break their phones while having it in the pocket. A week after I bought the Z Ultra, I discovered that the phone was bent, i.e. the corners were a couple of millimeters taller than the middle of the phone, which I decided to remedy by bending it back once in a while. But alas, it is broken now.
After looking at the picture, people are probably going to say, that its caused by bumping into something, but I can pretty much rule that out, as I always have the power button on the phone facing my important pants, which means that the screen is facing my left leg. If I bumped into something, then my important parts would hurt as well.
The big question is: are they going to fix it under warranty, or should I fix it myself?
As you can see, the cracks starts beneath the power button, and moves across to where the speaker is. It looks very much like it couldnt handle the stress any more, on the corners?
Click to expand...
Click to collapse
If you bought it on a credit card with purchase protection, you might get your credit card company to get you a new one.
Sorry to hear that,mine replaced by sony service center for Hk2700 dollar(Front screen crack same as urs)
Sent from my C6802 using Tapatalk
rakista301 said:
Im planning to buy a Z Ultra but these issues about suddenly cracking Z Ultra screens are keeping me away. What were you doing when it broke? Maybe you just didn't noticed that you put pressure on it.
Click to expand...
Click to collapse
Honestly I sold my z ultra after getting my replacement. I loved it but it broke way too much for the price.
IAmBrock said:
Honestly I sold my z ultra after getting my replacement. I loved it but it broke way too much for the price.
Click to expand...
Click to collapse
I really dont know how you guys do it, I've had the ZU over 6 months dropped it a good few times onto concrete (with and without case), work in a dusty (and sticky) environment, have the ZU bounce around in a truck in 'off road' situations...
blueether said:
I really dont know how you guys do it, I've had the ZU over 6 months dropped it a good few times onto concrete (with and without case), work in a dusty (and sticky) environment, have the ZU bounce around in a truck in 'off road' situations...
Click to expand...
Click to collapse
Lol mine was in my pocket and the screen shattered. I loved it dont get me wrong but for 680 it better be indestructible.
So, a couple of weeks back the top of my screen got less and less responsive, then went numb.
The display was still working fine, just the touch had gone funky!
Previously I had updated to first official 4.2.2, and the phone used to get super hot, I didn't think anything of it as most of my other devices did the same at one point or another. Turns out my phone had become a casualty of the overheating / hairline crack fault.
I spoke to an online advisor who booked me in to have it assessed and repaired, and right before I sent it off I showed my housemate the waterproof function. Turns out that had failed too... an hour or so later the screen went murky and the indicator had turned slightly pink!
I wrote a little cover note explaining that the device also seemed to have suffered water damage, and sent it off expecting to have to pay to get it back.
Got an email from Sony Xperia Customer Support today confirming that:
"engineers have attempted to repair your handset under the terms and conditions of the Sony Limited Warranty. The fault on your handset, although covered by warranty, was not repairable so we have provided a like for like exchange unit"
So looks like if the worst does happen, they're being nice about it in the UK too
Lucky u...
Some user cant claim as the sceen crack itself...
Even water damage were to be blame to the user when the sticker turn red...
CheesySeb said:
So, a couple of weeks back the top of my screen got less and less responsive, then went numb.
The display was still working fine, just the touch had gone funky!
Previously I had updated to first official 4.2.2, and the phone used to get super hot, I didn't think anything of it as most of my other devices did the same at one point or another. Turns out my phone had become a casualty of the overheating / hairline crack fault.
I spoke to an online advisor who booked me in to have it assessed and repaired, and right before I sent it off I showed my housemate the waterproof function. Turns out that had failed too... an hour or so later the screen went murky and the indicator had turned slightly pink!
I wrote a little cover note explaining that the device also seemed to have suffered water damage, and sent it off expecting to have to pay to get it back.
Got an email from Sony Xperia Customer Support today confirming that:
"engineers have attempted to repair your handset under the terms and conditions of the Sony Limited Warranty. The fault on your handset, although covered by warranty, was not repairable so we have provided a like for like exchange unit"
So looks like if the worst does happen, they're being nice about it in the UK too
Click to expand...
Click to collapse
Hoping they say the same about mine. My screen has got serious water damage. Roughly how long did you need to wait before they emailed you?
Thanks.
mm44rrkk said:
Hoping they say the same about mine. My screen has got serious water damage. Roughly how long did you need to wait before they emailed you?
Thanks.
Click to expand...
Click to collapse
took nearly 2 weeks. The email was only sent yesterday and my new phone arrived today Seems they've given me my old back panel too, before it got damaged there was some crap that got inbetween my protective case and the back of the phone which etched away at the plastic film on the glass. The new one has marks all in the same places but I have a new phone carcass, screen, motherboard, IMEI etc
And the water sticker turned pink after my screen died, before I sent it off to service I stuck it in a bowl of tap water to show my pal, 2 or so hours later all it did was vibrate when you pressed the power button, then I checked the litmus and BAM! pink.
Nice to know companies offer decent customer service, I hate a Moto RAZR and they replaced a broken screen without question for free which was a great suprise.
StonedPanda said:
Nice to know companies offer decent customer service, I hate a Moto RAZR and they replaced a broken screen without question for free which was a great suprise.
Click to expand...
Click to collapse
Wish I would have thought of that when the screen hairline cracked on my xt910 :'(
CheesySeb said:
took nearly 2 weeks. The email was only sent yesterday and my new phone arrived today Seems they've given me my old back panel too, before it got damaged there was some crap that got inbetween my protective case and the back of the phone which etched away at the plastic film on the glass. The new one has marks all in the same places but I have a new phone carcass, screen, motherboard, IMEI etc
And the water sticker turned pink after my screen died, before I sent it off to service I stuck it in a bowl of tap water to show my pal, 2 or so hours later all it did was vibrate when you pressed the power button, then I checked the litmus and BAM! pink.
Click to expand...
Click to collapse
hey, an update on what happened with mine..
Basically same happened to mine as yours.. although it was just my screen went dull after water damage.. Then I went to Egypt, and on the flight there the screen started acting weird and wouldnt let me touch anywhere, and the water sensors went from very pale pink to red! So I got home on 15th May and sent it the next day.
Received it back on the 28th May and straight away noticed that the top left (charger) port flap was missing the protective seal, meaning waterproofing feature wouldn't work. I phoned them right away and they said I was to send it back. I explained to them that I'd need to delay sending it away as I was going away for 3 weeks. So now I'm back I was just about to package it all up etc ready for sending off tomorrow.. I took of my case (cheap plastic one that didn't fit very tightly) and the side bezel came straight off, aslong as the bottom bezel!!
So, I've attached a letter along with the phone explaining my rage lmao. The phone I sent was only 3 weeks old and I get it back and there's massive scratches on rear glass etc!
Pic attached of bezel.
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mm44rrkk said:
hey, an update on what happened with mine..
Received it back on the 28th May and straight away noticed that the top left (charger) port flap was missing the protective seal, meaning waterproofing feature wouldn't work. I phoned them right away and they said I was to send it back. I explained to them that I'd need to delay sending it away as I was going away for 3 weeks. So now I'm back I was just about to package it all up etc ready for sending off tomorrow.. I took of my case (cheap plastic one that didn't fit very tightly) and the side bezel came straight off, aslong as the bottom bezel!!
So, I've attached a letter along with the phone explaining my rage lmao. The phone I sent was only 3 weeks old and I get it back and there's massive scratches on rear glass etc!
Pic attached of bezel.
Click to expand...
Click to collapse
God that's horrendous!
I must admit the phone I got back had scratches on the back too, but so did the one I sent in, so I thought the kept my battery cover like all the old phone warranties used to (anyone else remember that?)
Only complaint I've had with the replacement is that the speaker on this one is terrible!
On my original phone the bass from the speaker shook the phone in my hand. This one is just weak and completely lacking in bass
Can't be without it again though, so for now I'm using the GPe ROM as it seems to offer the loudest sound output for this particular handset.
Not sure if my next handset will be another Sony or not at the moment, I do live my phone (battery life, signal reception, and screen quality are insanely pleasing to me) but there are little niggles with touch responsiveness, speaker output (yes I know they trade off volume for watertightness, but my Mrs Z1 and the Z2s are way better) and Bluetooth. The Bluetooth has been shocking on both my c6833s.
CheesySeb said:
God that's horrendous!
I must admit the phone I got back had scratches on the back too, but so did the one I sent in, so I thought the kept my battery cover like all the old phone warranties used to (anyone else remember that?)
Only complaint I've had with the replacement is that the speaker on this one is terrible!
On my original phone the bass from the speaker shook the phone in my hand. This one is just weak and completely lacking in bass
Can't be without it again though, so for now I'm using the GPe ROM as it seems to offer the loudest sound output for this particular handset.
Not sure if my next handset will be another Sony or not at the moment, I do live my phone (battery life, signal reception, and screen quality are insanely pleasing to me) but there are little niggles with touch responsiveness, speaker output (yes I know they trade off volume for watertightness, but my Mrs Z1 and the Z2s are way better) and Bluetooth. The Bluetooth has been shocking on both my c6833s.
Click to expand...
Click to collapse
Horrendous indeed lol!
When I sent mine in was literally 3 weeks old and hadn't been used that much since I was still using my S4 at the time and had case and protector on since the day I got it so was almost brand new.
Regards to the volume I've noticed the same, where as my partners Ultra is much louder and has more bass.
Im thinking about getting rid of the ultra after only having it a very short 3 months lol. If they put a flash in it, improved sound, and the awful touch screen then I'd defo upgrade to that, but seems like Sony has abandoned the ultra's production !
Don't forget, the ZU2 is due out soon enough... That's the trouble with these fancy phones coming out every 6 months! I wonder if it's some sort of kernel thing re: speaker bass, I've tried a few but no success as yet. Touch response seems better on doom kernel for no apparent reason, afaik it's the exact same touchscreen module in the doomlords kernel as you get with stock but it seems to work better. Also religious cleaning of the screen helps, and I don't run a screen protector.