Hi, I don't know if my HTC One is bricked or not. I had this phone for around a week, when I was sending messages a screen popped up saying "Google Services background data restriction on." I didn't know what this was, but when I exited the messaging app my phone said something (Close I suppose) like this, ".com.htc.sense.app has unexpectedly stopped working" and it showed this 2 times, and the second time turned its self off. It was at a 71% charge when it turned off. Now the phone wont turn on or anything no LED Light when on the Charger nothing. I tried possible fixed but all failed. When I plug it into my PC it recognizes it as "Qualcomm HS-USB QDLoader 9008 (COM3)." Does this mean my HTC One is bricked?
Plus, my phone is completely stock, Factory Reset it once this was before this happened. No Custom ROMS/Recovery nothing. Completely stock.
Please help
UPDATE: I had sent in my AT&T HTC One to HTC on Monday May 5th. The Phone got to HTC Yesterday, Wednesday May 7th, and was repaired Today, May 8th. I got an Email from HTC saying that my Device is on it's way. Talked to customer support, and they said that a total of 5 Items + the Mainboard were replaced in the repair of the device. So whatever I or the device did to it or itsself, it got really messed up. The VERY great news is that HTC ACTUALLY repaired it. I will Edit this post with a picture (Or Two) of the Box + Paper stated what repairs were made to the Device when I get it in 2-5 Days.
Only thing you can do is send it to HTC and see if it has a warranty still left on the device.
Also what version of android was on the device?
Also if the device is out of warranty I think you can get it JTAG thru some services online to get it back running. Do a Google search on JTAG to find out more info.
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903tex said:
Only thing you can do is send it to HTC and see if it has a warranty still left on the device.
Also what version of android was on the device?
Also if the device is out of warranty I think you can get it JTAG thru some services online to get it back running. Do a Google search on JTAG to find out more info.
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There is a 10 Year Warranty on the device, guess set by my Provider since I never payed for any warranty, but I am in a 2 year contract.
All I can remember is that I updated it to Android v4.4.2 KitKat a few days ago, but my my new phone I ordered (My sons) it has Android v4.4.3 KitKat which I think is weird. HTC Sense was v5 I think. But will HTC be able to repair it I mean what do they have to do? They gave me a very strict list of things that if found on the device will Void the Warranty and be sent back with no repair.
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Hi guys
A while back my phone would not connect to the computer and now it does not even charge I took it to orange and they said that it is out of Organe guarantee since I have had b=it for longer than 6 months and that I would need to send it to Sony. I called SOny and they said that I should send it to them and they will fix it for free if the fault is due ti a manufacturer fault but will chage if it is not due nto a manufacturer fault.
Does anyone know what could be wrong with the phone?? DO you thionk that this will be a manufacturer fault?
Broken USB port. Probably due to misuse, like too many connects and disconnects without being gentle removing the plug, etc, and if it is due to misuse, they will charge you the repair bill.
I have the same problem. Before sending the phone try a couple of options like
A Different Battery
A Different Charger ... PLUG + LEAD
Charge with the Phone turned off. --> Can take a couple of minutes before a a red light / screen comes on ive found out.
If all this fails then it must be a broken USB Port. Am going to be sending my off soon, as intermits and effects the volume button when plugged in . Just they that hold the phone for about 2 weeks and i need my phone
Hope you get it sorted
Just got my phone back after 3 weeks!!!! Same thing happened to me too, but was still under warranty, had to unmod my phone first tho lol
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Orange are being retarded. Walk into a shop, request that they repair or replace it. Be firm yet polite, request manager if needed. Do it on a Saturday afternoon, busiest sales day, will not want you in front of customers, taking up sales time. Inform the manager that as the retailer your contract is with them not the manufacturer. It's his responsibility to make good on that contract, six months is an unreasonable period of time in which to develop a fault. He can get a replacement from SE but that it not your concern. The manager will know retail law, you now sound like you know what you are talking about, he'll cave, though he may need his area manager
There are common problems with both the USB port in the phone and with the included USB charging cable. Before trying to get the phone repaired you should first make sure the cable is good. The end of the cable that plugs into the phone can be easily deformed and wont properly connect (it plugs in but wont seat right so it wont charge/connect to PC) this happened to mine and I replaced it with a gigaware gold plated one that cost me $30 USD but charges my phone ~3x faster.
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thanks for the advice guys, I will just have to send it off to Sony. I really wanted to get it sorted without sending it to Sony since I have rooted the phone and added a custom rom which may cause problems since the guarantee is void if the software has been tampered with. I have tried a new battery and have tried 2 other cables with no success.
cockbeard said:
Orange are being retarded. Walk into a shop, request that they repair or replace it. Be firm yet polite, request manager if needed. Do it on a Saturday afternoon, busiest sales day, will not want you in front of customers, taking up sales time. Inform the manager that as the retailer your contract is with them not the manufacturer. It's his responsibility to make good on that contract, six months is an unreasonable period of time in which to develop a fault. He can get a replacement from SE but that it not your concern. The manager will know retail law, you now sound like you know what you are talking about, he'll cave, though he may need his area manager
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I completely agree, I work at Comet and was under the impression that the retailer always sends the product off to the manufacturer since I bought the product from the retailer and not the manufacturer.
I don't suppose anyone knows how much this could cost?
You can unroot the phone and flash the manufacturers FW back on the phone although in most cases just rooting and flashing custom ROMs doesn't void your warranty as the Android OS is google software not the phone makers.
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I had the same problem, went into local tmobile store, and they sent it off and I had it back, with a new main board and they had even replaced the screen protector for me all for free, in less than a week
I reflashed it with tmobile firmware before I sent it back btw
I was reading the Sony leaflet that you get with the X10 and it mentioned that the warranty does not cover changes in software however my problem is more of a software problem so I am hoping that this will not affect me. just hope they don't switch on the phone (after they get it working) and see a big blue piece of text saying Cyanogen with a blue line circulating around it
I cant believe Orange wont send it off for me whereas TMobile (who are more or less the same company) do send off the product off.
I am going to send it off to sony and will update this thread with the outcome as it may help other X10 users in the future
I had same charging issue but I got replacement of motherboard with new IMEI#.
Sony Ericsson gives 1 years warranty in India I was lucky... yes my phone was rooted and customized at the time when I gave it for repair.
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I have to wigle my chdrger alot. Afraid it will. Vreak soon
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I got my phone back today. They fixed the problem and re-installed their own hardware. The problem is that they installed the first 2.1 software and when I try to update my phone, it says you have the latest softtware Oh well, I can still install a custom rom and the main thing is that my phone is working again
I'm trying to fix my friend's HTC amaze (wind). The screen wasn't turning on but I know that the device itself is on because the computer detects it. I was suddenly able to get it working by reflashing the stock ruu. Then I got everything working rooted it and unlocked the bootloader and installed quicksense. Then I gave it back to my friend and he put his sim card into it and tried to turn it back on but then the screen suddenly didn't show anything again and the light at the bottom shows which is strange. I'm not sure how to diagnose it. My friend got the phone from his friend who got scammed and the phone isn't under warranty. Thanks.
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It may not have warranty from the carrier but it does have the warranty from HTC. Call HTC and you send the phone it to them. They'll fix it and send it back. I did that multiple times. I bought HD2s from eBay and I called HTC. They fixed the phone for me.
I have unlocked my bootloader for P769, brought Feb 2013 from T-mobile and running AntonX's CM 10.1.
This morning, the phone went dead. Symptom now: the phone appears to be off (no screen, no led light), not responding to power or home key, not responding to charging or connect to a PC. I already tried take out battery and then put it back: nothing.
This phone looks somehow defective once I installed CM: it was never able to run at 1200 MHz even if I increase voltage. After some experiment, I settled with most default settings from AntonX's CM 10.1: 300 MHz min 1008 MGz max frenquency, a little bit under-voltage (comes with CM 10.1, no further tinkering form me), 600 MGz max frenquency when the screen is off (seems to be more stable comparing to leave this setting unchanged, as occasionally the phone reboots by itself), no OC on GPU.
Anyone would like to suggest what should I do? I can try LG's warranty since the phone is less than 1 year old, but they might reject it as the bootloader is unlocked, and not it is loaded with CM (no way for me to even flash back to stock as nothing indict it will turn on). Any other thing I should try? Thanks.
I guess they won't try repairing it as its under warranty.. they might just replace it immediately. Unlocked bootloader = warranty void btw.
Thanks. I probably will try my luck with LG repair service.
Just find out that, with the battery out, connect USB to a Windows computer will result in device "omap4430" continuously show up then disappear. But is it disappear in seconds, no way for me to use fastboot to flash anything. With the battery in, even this won't show up.
Well I'm using my replacement. The last one had an unlocked bootloader too. Sounds like my last L9 had the same issue is yours. None could detect that my phone had an unlocked bootloader cause it was completely dead, as in like hardbricked. I don't even know how it happened, i was running a Wind Mobile rom. It just died out of nowhere. I took it to a T-Mobile store and they put another battery in it. They tried to charge it, nothing worked. So they sent me a replacement
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Juanito216 said:
Well I'm using my replacement. The last one had an unlocked bootloader too. Sounds like my last L9 had the same issue is yours. None could detect that my phone had an unlocked bootloader cause it was completely dead, as in like hardbricked. I don't even know how it happened, i was running a Wind Mobile rom. It just died out of nowhere. I took it to a T-Mobile store and they put another battery in it. They tried to charge it, nothing worked. So they sent me a replacement
Sent from my LG-P769 using Tapatalk 2
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Thanks. I will try that too. :good:
I have talked with my local T-mobile store. Being a prepaid customer, I have to mail the phone to TMO before they can give me a replace (in a couple of working days). I have mailed my dead phone in. Cost me $5. Hoping things goes well (they don't reject the exchange as I have CM 10.1 on the phone). Figures corssed!
mrmathematica said:
I have talked with my local T-mobile store. Being a prepaid customer, I have to mail the phone to TMO before they can give me a replace (in a couple of working days). I have mailed my dead phone in. Cost me $5. Hoping things goes well (they don't reject the exchange as I have CM 10.1 on the phone). Figures corssed!
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You could have probably still wiped it with the unofficial fastboot. Anyways, it shouldn't matter. They should replace it.
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I know it should be common sense but stupid me it wasn't so thought i'd pass it on here for anyone else in this situation.
Well having a device replaced under the 1yr warranty from ATT and got what seems to be now after i unlocked bootloader, twrp recovery, flashed custom rom, etc is now bunk! So i call ATT Warranty Exchange to tell them about my bunk refurbished device they sent me so i can get this one now exchanged for another. Well the lady said she needs to have me install some ATT app so she can basically diagnose my device first. I say ok so she sends me a text message with a link for app download and install, DO NOT DO THIS, HANG UP PHONE!!!
Well basically i downloaded and installed the app and what this does is gives ATT full access to your phone by remote! Not even a second after she connected to my device she says to me, "When did you root this phone?" I **** my damn pants and just denied everything and said i didn't and then she said well maybe since it's a refurbished device it was rooted before. Then she wanted to put me on hold it seems to get a supervisor to look further into it which i'm sure they would have then seen the date of root which is obviously after i received the device. So needless to say i hung up right away and deleted the damn app ASAP!
Now i'm worried to call back to Warranty to try again because i'm sure now she added on my account that i have a rooted device so who knows if they will help me now? Going to call them later tonight and see what happens. Will update this thread if people are interested so thought i'd just throw that tip out there. Worst comes to worst i have Square Trade warranty too for 2yrs so could just pay the deductible and get a new device from them but guess we'll see. Maybe just live with my device for another 4-5 months until the HTC M8 comes out?
So I received the update last night and then let it update over night while I slept. I woke up and my phone was off, I tried to turn it on and it would just go to a white screen and turn off again.
The same day, I took it to the Verizon store and they "tried" all they can think of to fix the issue but no dice. Unfortunately my USB port doesn't work properly (I use wireless charging to charge it). My warranty is out, I really don't know what to do. Help me!!!
What was the status of your phone prior to the update such as whether its stock, rooted, unlocked, custom recovery, ROM, etc.
For now charge it so it will be ready to be troubleshooted.
Without the usb port working, not much we can do to help. Your phone will not charge while off unless plugged in. (Someone correct me if I am wrong, I don't think wireless charge works unless booted into a Rom).
Have you tried contacting HTC support? Even though it is out of warranty, they should be able to help troubleshoot.
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Sorry for the late reply. The phone was completely stock. I've never done any software changes to it. I contacted HTC and they said that I have to pay for shipping and repairs, but if the phone is non repairable, I still have to pay for getting it shipped back to me as is. Dafuq!?
Khalil_y said:
Sorry for the late reply. The phone was completely stock. I've never done any software changes to it. I contacted HTC and they said that I have to pay for shipping and repairs, but if the phone is non repairable, I still have to pay for getting it shipped back to me as is. Dafuq!?
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Have you tried calling a local repair shop like youbreakifix? If HTC says it needs Tue USB port repaired, there may not he a way around fixing it. I know my local shop was a fraction of the cost for HTC to repair my DNA (it had a bad power button and shattered screen) HTC quoted $300 because it was also s-off. The local shop was only $50 for the labor and then I provide the parts.
I was hoping HTC might know of a way to use the wireless charge with the phone being dead, but looks like you need a new USB port to manually charge your dead phone.
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Khalil_y said:
Sorry for the late reply. The phone was completely stock. I've never done any software changes to it. I contacted HTC and they said that I have to pay for shipping and repairs, but if the phone is non repairable, I still have to pay for getting it shipped back to me as is. Dafuq!?
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http://forum.xda-developers.com/showthread.php?t=2935556
If you are still looking g for a fix.
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Uzephi said:
http://forum.xda-developers.com/showthread.php?t=2935556
If you are still looking g for a fix.
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Thanks but that won't work, like I said his USB port does not work.
Khalil_y said:
Thanks but that won't work, like I said his USB port does not work.
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If you talk to a jtag service, they can force power to the board and run the ruu. That ruu will not wipe data either.
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