So I received the update last night and then let it update over night while I slept. I woke up and my phone was off, I tried to turn it on and it would just go to a white screen and turn off again.
The same day, I took it to the Verizon store and they "tried" all they can think of to fix the issue but no dice. Unfortunately my USB port doesn't work properly (I use wireless charging to charge it). My warranty is out, I really don't know what to do. Help me!!!
What was the status of your phone prior to the update such as whether its stock, rooted, unlocked, custom recovery, ROM, etc.
For now charge it so it will be ready to be troubleshooted.
Without the usb port working, not much we can do to help. Your phone will not charge while off unless plugged in. (Someone correct me if I am wrong, I don't think wireless charge works unless booted into a Rom).
Have you tried contacting HTC support? Even though it is out of warranty, they should be able to help troubleshoot.
Sent from my HTC6500LVWBLU using XDA Free mobile app
Sorry for the late reply. The phone was completely stock. I've never done any software changes to it. I contacted HTC and they said that I have to pay for shipping and repairs, but if the phone is non repairable, I still have to pay for getting it shipped back to me as is. Dafuq!?
Khalil_y said:
Sorry for the late reply. The phone was completely stock. I've never done any software changes to it. I contacted HTC and they said that I have to pay for shipping and repairs, but if the phone is non repairable, I still have to pay for getting it shipped back to me as is. Dafuq!?
Click to expand...
Click to collapse
Have you tried calling a local repair shop like youbreakifix? If HTC says it needs Tue USB port repaired, there may not he a way around fixing it. I know my local shop was a fraction of the cost for HTC to repair my DNA (it had a bad power button and shattered screen) HTC quoted $300 because it was also s-off. The local shop was only $50 for the labor and then I provide the parts.
I was hoping HTC might know of a way to use the wireless charge with the phone being dead, but looks like you need a new USB port to manually charge your dead phone.
Sent from my One using XDA Free mobile app
Khalil_y said:
Sorry for the late reply. The phone was completely stock. I've never done any software changes to it. I contacted HTC and they said that I have to pay for shipping and repairs, but if the phone is non repairable, I still have to pay for getting it shipped back to me as is. Dafuq!?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2935556
If you are still looking g for a fix.
Sent from my HTC6500LVWBLU using XDA Free mobile app
Uzephi said:
http://forum.xda-developers.com/showthread.php?t=2935556
If you are still looking g for a fix.
Sent from my HTC6500LVWBLU using XDA Free mobile app
Click to expand...
Click to collapse
Thanks but that won't work, like I said his USB port does not work.
Khalil_y said:
Thanks but that won't work, like I said his USB port does not work.
Click to expand...
Click to collapse
If you talk to a jtag service, they can force power to the board and run the ruu. That ruu will not wipe data either.
Sent from my HTC6500LVWBLU using XDA Free mobile app
Related
So my HD2 T-mobile touch screen has stop responding and I called HTC.
They told me I had two options but that they need a credit card on file.
What does this mean are they going to charge me to repair if the warranty dosen't cover it or are they gonna charge me regardless?
I never gave them anything, if they would of tried to charge me I would of gone up there and kicked off a **** storm! if its under warrenty give them nothing,
zero26 said:
So my HD2 T-mobile touch screen has stop responding and I called HTC.
They told me I had two options but that they need a credit card on file.
What does this mean are they going to charge me to repair if the warranty dosen't cover it or are they gonna charge me regardless?
Click to expand...
Click to collapse
i would ask them. could be just like anything else, they want assurance. but be explicit that they do not have your okay to charge anything unless discussing it. seems weird, though. i would call back and see if you get the same answer from someone else!
zero26 said:
does this mean are they going to charge me to repair if the warranty dosen't cover it or are they gonna charge me regardless?
Click to expand...
Click to collapse
What did they say when you asked them the same question?
Sent from my HD2 using XDA App
how do you think customer service get paid?
Hi guys
A while back my phone would not connect to the computer and now it does not even charge I took it to orange and they said that it is out of Organe guarantee since I have had b=it for longer than 6 months and that I would need to send it to Sony. I called SOny and they said that I should send it to them and they will fix it for free if the fault is due ti a manufacturer fault but will chage if it is not due nto a manufacturer fault.
Does anyone know what could be wrong with the phone?? DO you thionk that this will be a manufacturer fault?
Broken USB port. Probably due to misuse, like too many connects and disconnects without being gentle removing the plug, etc, and if it is due to misuse, they will charge you the repair bill.
I have the same problem. Before sending the phone try a couple of options like
A Different Battery
A Different Charger ... PLUG + LEAD
Charge with the Phone turned off. --> Can take a couple of minutes before a a red light / screen comes on ive found out.
If all this fails then it must be a broken USB Port. Am going to be sending my off soon, as intermits and effects the volume button when plugged in . Just they that hold the phone for about 2 weeks and i need my phone
Hope you get it sorted
Just got my phone back after 3 weeks!!!! Same thing happened to me too, but was still under warranty, had to unmod my phone first tho lol
Sent from my X10i using XDA App
Orange are being retarded. Walk into a shop, request that they repair or replace it. Be firm yet polite, request manager if needed. Do it on a Saturday afternoon, busiest sales day, will not want you in front of customers, taking up sales time. Inform the manager that as the retailer your contract is with them not the manufacturer. It's his responsibility to make good on that contract, six months is an unreasonable period of time in which to develop a fault. He can get a replacement from SE but that it not your concern. The manager will know retail law, you now sound like you know what you are talking about, he'll cave, though he may need his area manager
There are common problems with both the USB port in the phone and with the included USB charging cable. Before trying to get the phone repaired you should first make sure the cable is good. The end of the cable that plugs into the phone can be easily deformed and wont properly connect (it plugs in but wont seat right so it wont charge/connect to PC) this happened to mine and I replaced it with a gigaware gold plated one that cost me $30 USD but charges my phone ~3x faster.
Sent from my X10i using XDA Premium App
thanks for the advice guys, I will just have to send it off to Sony. I really wanted to get it sorted without sending it to Sony since I have rooted the phone and added a custom rom which may cause problems since the guarantee is void if the software has been tampered with. I have tried a new battery and have tried 2 other cables with no success.
cockbeard said:
Orange are being retarded. Walk into a shop, request that they repair or replace it. Be firm yet polite, request manager if needed. Do it on a Saturday afternoon, busiest sales day, will not want you in front of customers, taking up sales time. Inform the manager that as the retailer your contract is with them not the manufacturer. It's his responsibility to make good on that contract, six months is an unreasonable period of time in which to develop a fault. He can get a replacement from SE but that it not your concern. The manager will know retail law, you now sound like you know what you are talking about, he'll cave, though he may need his area manager
Click to expand...
Click to collapse
I completely agree, I work at Comet and was under the impression that the retailer always sends the product off to the manufacturer since I bought the product from the retailer and not the manufacturer.
I don't suppose anyone knows how much this could cost?
You can unroot the phone and flash the manufacturers FW back on the phone although in most cases just rooting and flashing custom ROMs doesn't void your warranty as the Android OS is google software not the phone makers.
Sent from my X10i using XDA Premium App
I had the same problem, went into local tmobile store, and they sent it off and I had it back, with a new main board and they had even replaced the screen protector for me all for free, in less than a week
I reflashed it with tmobile firmware before I sent it back btw
I was reading the Sony leaflet that you get with the X10 and it mentioned that the warranty does not cover changes in software however my problem is more of a software problem so I am hoping that this will not affect me. just hope they don't switch on the phone (after they get it working) and see a big blue piece of text saying Cyanogen with a blue line circulating around it
I cant believe Orange wont send it off for me whereas TMobile (who are more or less the same company) do send off the product off.
I am going to send it off to sony and will update this thread with the outcome as it may help other X10 users in the future
I had same charging issue but I got replacement of motherboard with new IMEI#.
Sony Ericsson gives 1 years warranty in India I was lucky... yes my phone was rooted and customized at the time when I gave it for repair.
Sent from my X10i using XDA App.
I have to wigle my chdrger alot. Afraid it will. Vreak soon
Sent from my X10i using XDA App
I got my phone back today. They fixed the problem and re-installed their own hardware. The problem is that they installed the first 2.1 software and when I try to update my phone, it says you have the latest softtware Oh well, I can still install a custom rom and the main thing is that my phone is working again
Hey everyone. I rooted my friends phone using the HTC unlock method two months ago and put a custom ROM on his phone. His phone is freezing up and his bottom navigation buttons don't work. I tried using a stock rooted ROM and he's still having the issue. How do I unroot his phone and put it back to stock so he can take it to Sprint for a replacement. Please help me ASAP I'll really appreciate it
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Have you searched the other threads? There's a few that explain this already. Here you go http://lmgtfy.com/?q=unroot+hboot+1.50
Sent from my PG86100 using XDA App
Look under general thread sticky with links to unroot.
when i go to stock, the bootloader will say relocked...will sprint replace the phone because none of the 4 bottom buttons work
alexnaoumi said:
when i go to stock, the bootloader will say relocked...will sprint replace the phone because none of the 4 bottom buttons work
Click to expand...
Click to collapse
They should. That is normal for it to say that if you rooted with HTC method. Let me know how it goes.
They should definately fix the phone if its harware is not operating properly as long as you have a protection plan. If they have to replace it, they may try and charge a deductable.
I'm pretty sure Sprint doesn't care if you have rooted your phone if you have the TEP. You will have to pay a deductable if they deem it 'bricked,' though. I've had damaged phones with root worked on before, and I've had Sprint staff tell me that it doesn't matter anymore.
I haven't seen it in any official document, but the employees I have spoken with told me in person.
You might as well just go down to a Sprint store near you and ask them if it matters, it could save you some trouble.
I Slap Fat Kids said:
They should definately fix the phone if its harware is not operating properly as long as you have a protection plan. If they have to replace it, they may try and charge a deductable.
I'm pretty sure Sprint doesn't care if you have rooted your phone if you have the TEP. You will have to pay a deductable if they deem it 'bricked,' though. I've had damaged phones with root worked on before, and I've had Sprint staff tell me that it doesn't matter anymore.
I haven't seen it in any official document, but the employees I have spoken with told me in person.
You might as well just go down to a Sprint store near you and ask them if it matters, it could save you some trouble.
Click to expand...
Click to collapse
I have talked with the techs at the sprint store there all rooted some of the non tecs could be a ass but I doubt it there cool with root . They will even show you there phone with the ROM there using sometimes.
Also just make sure you don't have that hacked WiFi app on ur phone tho lol.
Sprint changed their policies on rooted phones awhile ago. If the in store person gives you grief then move to another one that's not as dumb.
Thanks everyone, I tried unrooting and it nothing would work, I flashed a stock rooted ROM and deleted the super user app. My friend is getting a replacement Monday
Sent from my PG86100 using xda premium
I am wondering if anyone knows the specifics of the affects that using the HTCDev unlock tool has on your warranty. I did some research and I could not find a clear cut answer of what is still covered after you unlock. Will hardware defects still be covered by the warranty? For example, if the speaker stops functioning. Is a Sprint Warranty separate from HTC's Warranty?
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
onlybob said:
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
cruise is very right, sprint does not care when you root your phone, its just a matter if you have TEP (total equipment protection).
The thing is, if something happens because of a bad flash or brick and you dont have TEP then you have to pay for the device if you wanna new one.
if you hard brick your device you can take it in to the local sprint store and they will have no idea what going on with it. It will just be labled as a factory mess up or defect. and they will order a refurb for you( if you have the insurance).
Sprint doesn't care and HTC does evals on a case by case. If its a proven hardware fault, they repair or replace despite hboot status
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
onlybob said:
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
Click to expand...
Click to collapse
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Click to expand...
Click to collapse
Oh well. Anyways its quite hard to brick this phone besides dropping it from a skyscraper.
Sent from my EVO using xda app-developers app
cruise350 said:
This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
Click to expand...
Click to collapse
ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
ak074 said:
ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
Click to expand...
Click to collapse
*facepalm* SPRINT ( REMEMBER SPRINT...keep it in mind) DOES NOT CARE IF ITS ROOTED OR NOT. They will fix your phone for small hardware issues. But if its big like brick then no HTC doenst cover nor does sprint. So hope you agreed for TEP.
For example I say about 6-8 months ago, I went to a sprint store and explained " hey I have a rooted phone and screen is badly cracked can you replace THE SCREEN (not the phone!), please." They went to the back of the store and came back with new screen on my HTC evo 4G
Sent from my EVO using xda premium
^^^^^ same for me^^^^^^
Hardware failure they will deal with. Software failure I've always fixed myself. As for HTC, check the international one x forums, you will see that all those people have been charged 300+$ after sending their phone in even for software reflash/RUU if bootloader shows unlocked/relocked.
Sent from my EVO using xda premium
Huh. My moms screen has a single crack horizontally along her evo lte, and they WOULD NOT fix the screen. They said because it was longer than 2 inches they couldn't. Is this right, or did they just give us some bs? Definitely not paying $150 just to get a new phone, when it could be fixed for at least $35
Sent from my EVO using Tapatalk 2
ok. look. htc will fix any- and everything that is wrong with your phone. it doesnt matter if its rooted or not. but it will not be covered under warranty. you will have to pay for the repairs. it doesnt matter what the repair is. also if you send in a rooted/unlocked/s-off device, when you get it back, it will be stock even if the main board has to be replaced. this is the official policy. rooted phones have been overlooked before and i'm sure that it will happen again.
^^^^^ I second this. Check the one x intntl forums if you really wanna see how htc deals with warrantys
Sent from my EVO using xda premium
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Click to expand...
Click to collapse
U sure u work for sprint...?
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AshraafCulpo said:
U sure u work for sprint...?
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Click to expand...
Click to collapse
Yes, he's sure.
Sent from my EVO using xda premium
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
c-stam said:
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
Click to expand...
Click to collapse
I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
sharkmarc said:
I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
Click to expand...
Click to collapse
I should add a data point here since I'm dealing with this right now. HTC told me that unlocking will void your warranty COMPLETELY. No exceptions. It seems that the people who did get repairs were most likely covered under their provider's own 3rd-party warranty.
I also read all of this stuff which says that it's only for issues related to unlocking, but they refused to budge and stated that it's in their training materials.
I tried to get them to state where this was stated in public, and they pointed to the warranty document on their website under support. Basically, skip PAST the warranty section of the document to the Software EULA, and they said that this was the passage that renders it VOID:
ANY THIRD PARTY SOFTWARE THAT MAY BE PROVIDED WITH THE
SOFTWARE IS INCLUDED FOR USE AT YOUR OPTION. IF YOU CHOOSE
TO USE SUCH THIRD PARTY SOFTWARE, THEN SUCH USE SHALL BE
GOVERNED BY SUCH THIRD PARTY’S LICENSE AGREEMENT. HTC IS NOT
RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO
LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE.
Click to expand...
Click to collapse
I got the same thing from multiple people there.
Of course, the interpretation from the CSRs is obviously wrong, since that section just says that HTC is not responsible for the Facebook app that's preloaded, but they really don't care and refused to budge.
What HTC is pretty much saying is if they have belief that the damage was caused by your unlocking, they won't cover it, but if the damage is not related to your unlocking, they will continue coverage on the device.
Sent from my EVO using xda app-developers app
Hi, I don't know if my HTC One is bricked or not. I had this phone for around a week, when I was sending messages a screen popped up saying "Google Services background data restriction on." I didn't know what this was, but when I exited the messaging app my phone said something (Close I suppose) like this, ".com.htc.sense.app has unexpectedly stopped working" and it showed this 2 times, and the second time turned its self off. It was at a 71% charge when it turned off. Now the phone wont turn on or anything no LED Light when on the Charger nothing. I tried possible fixed but all failed. When I plug it into my PC it recognizes it as "Qualcomm HS-USB QDLoader 9008 (COM3)." Does this mean my HTC One is bricked?
Plus, my phone is completely stock, Factory Reset it once this was before this happened. No Custom ROMS/Recovery nothing. Completely stock.
Please help
UPDATE: I had sent in my AT&T HTC One to HTC on Monday May 5th. The Phone got to HTC Yesterday, Wednesday May 7th, and was repaired Today, May 8th. I got an Email from HTC saying that my Device is on it's way. Talked to customer support, and they said that a total of 5 Items + the Mainboard were replaced in the repair of the device. So whatever I or the device did to it or itsself, it got really messed up. The VERY great news is that HTC ACTUALLY repaired it. I will Edit this post with a picture (Or Two) of the Box + Paper stated what repairs were made to the Device when I get it in 2-5 Days.
Only thing you can do is send it to HTC and see if it has a warranty still left on the device.
Also what version of android was on the device?
Also if the device is out of warranty I think you can get it JTAG thru some services online to get it back running. Do a Google search on JTAG to find out more info.
Sent from my One using XDA Premium 4 mobile app
903tex said:
Only thing you can do is send it to HTC and see if it has a warranty still left on the device.
Also what version of android was on the device?
Also if the device is out of warranty I think you can get it JTAG thru some services online to get it back running. Do a Google search on JTAG to find out more info.
Sent from my One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
There is a 10 Year Warranty on the device, guess set by my Provider since I never payed for any warranty, but I am in a 2 year contract.
All I can remember is that I updated it to Android v4.4.2 KitKat a few days ago, but my my new phone I ordered (My sons) it has Android v4.4.3 KitKat which I think is weird. HTC Sense was v5 I think. But will HTC be able to repair it I mean what do they have to do? They gave me a very strict list of things that if found on the device will Void the Warranty and be sent back with no repair.