Black Screen Issues - Verizon Samsung Galaxy S 4

Ever since the kit Kat update sometimes if I go into an app it'll freeze and I'll hit the home button. Doesn't so anything so I hit the lock screen button and it goes black but it doesn't wake up. I have to do a battery pull. It's happened 3 times since the update. Anyone else have this issue?
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Edge1978 said:
Ever since the kit Kat update sometimes if I go into an app it'll freeze and I'll hit the home button. Doesn't so anything so I hit the lock screen button and it goes black but it doesn't wake up. I have to do a battery pull. It's happened 3 times since the update. Anyone else have this issue?
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
Factory reset is probably your best option. Especially when you take an update.
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I did do a factory reset after the update. But I'm gonna do another. ?
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Sadly a reset didn't fix. It happened again this morning. I installed the SwiftKey Emoji beta a few days ago around the same time as the KK update. So I uninstalled that. I spoke to a Verizon CSR and they said that Samsung is aware of the issue and going to issue a fix. When? she didn't say. But I hope it was a simple fix uninstalling SwiftKey Beta app. But something tells me it won't

Related

Does your EVO 3d turn off?

My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
Sent from my PG86100 using XDA App
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Click to collapse
No. take it back. Not once on my Evo4g stock and not once on my 3D. Just imagine how bad it will get when you start overclocking it...
...and if you don't start overclocking it, well, wtf? You wanna underclock it just to keep it from fruitloops?
Take it back.
jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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Click to collapse
By turn off do you mean random reboot?
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Yea I looked up at the tv and when I looked down it had the green HTC logo with white background but I don't remember if it booted up fast or not
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Mine straight up shut off once. I just chalked it up to being upside down in my pocket tho
My Samsung Moment did that all the time, but no thats not normal and Id say take it back. Neither my E4g or E3d has ever done that.
I got it from best buy so I'm going to take it back tomorrow but someone told its better to take it to sprint is this true?
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Mine went back to Sprint today for a few strange issues, including random reboots. This was the first time I had exchanged a phone, it was quick and easy.
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mine is doing that :O brand new. this was the problem i first had with my evog. so this sucks......... a lot
I should be able to take out back to either one i think. I hope they replaced it and not send out for repair
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jesusballer91 said:
My phone turned off today but it only happened once. I remember my original EVO used to turn off all the time.
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Click to collapse
Mine turns off all the time, You just have to hold the power button for a couple of seconds and it asks power off and you press it and off it goes
Matstarr said:
Mine turns off all the time, You just have to hold the power button for a couple of seconds and it asks power off and you press it and off it goes
Click to expand...
Click to collapse
funny? anti-joke?
Reboot? Yes.
I did a hard reset after 4 days of it happening and it didn't reset for a while then it started happening again randomly. Like I could have the phone charging while not using it then a reset. It even happened to me while I was actually talking on the phone. I dunno why it's happening. It has to be the software coming in conflict with some app. I mean it's not a root or bypass method out that would cause damage to the OS. Maybe I should contact Sprint tomorrow about it.
Well, I called Sprint after I got another random reboot this afternoon. The rep connected me to order support and they're sending me a new replacement with a return kit to send this one back. So if you're having this problem, contact Sprint ASAP.
Mention to them that you did a hard reset to avoid going to a Sprint store. They won't replace it at the store if you purchased it online.
I just went to best buy and they replaced mine so I'm happy
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Sort of on the same line, seems like sometimes a brief power button tap will bring up the shutdown menu, instead of putting the phone to sleep recently. Been watching it debating about returning it for a different phone. That happening to anyone else too?
weidnerj said:
Sort of on the same line, seems like sometimes a brief power button tap will bring up the shutdown menu, instead of putting the phone to sleep recently. Been watching it debating about returning it for a different phone. That happening to anyone else too?
Click to expand...
Click to collapse
No but I would definitely return it and get another one that doesn't do that
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This happened to me with my first phone. Random reboots, like 15 the first night I had the phone. Took it right back to the sprint store and swapped it out. New phone not one single random reboot.
Ok, I've had the replacement for 3 days now and I just got my first random reboot. I wasn't using it at the time. Just charging.
jesusballer91 said:
Yea I looked up at the tv and when I looked down it had the green HTC logo with white background but I don't remember if it booted up fast or not
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Click to expand...
Click to collapse
that may have just been sense restarting.

Screen wont turn on..How to factory reset?

Anyone have any idea how to factory reset if I can't see the screen?
aznmode said:
Anyone have any idea how to factory reset if I can't see the screen?
Click to expand...
Click to collapse
Have you tried a manual reboot? Hold power + volume down till the prime reboots.
Are you sure it's even powered on? heh j/k, had to say it.
If it's unresponsive and manual rebooting doesn't work, there's always waiting for battery to die. In my experience, Android seems to reboot itself after a while when there are freezing issues...
When I hold the power down it will vibrate every 10 seconds as if im cold booting it, and if I don't hold it down and wait for it to boot I can essentially unlock it and shut it down since I know where on the screen to press for shutdown. I know its shutting down cause after i press on the screen where shutdown button is, a few seconds later itll vibrate. So I'm pretty sure its the screen.
I remember reading somewhere here you can factory reset by holding down volume down then power button. And wait a few seconds realease them then either I leave it alone or press up or down volume and it will factory reset. I just don't remember the sequence. Anyone else remember? I think maybe juniriders recommendation will work.
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junrider said:
Have you tried a manual reboot? Hold power + volume down till the prime reboots.
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Click to collapse
Is this the sequence?
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aznmode said:
Is this the sequence?
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Click to collapse
Yes
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ilostmypistons said:
Yes
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Click to collapse
Once it does cut back on, uninstall Google chrome browser immediately if you have it. Others that had same issue also just recently installed that app. They uninstalled it and device behaves normal again. Worth a shot if you do in fact have it installed.
Thanks for the input guys. Ill try the power + volume to factory reset. If its still wont come back on I assume its a screen issue.
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Are You trying the reset button?
I don't know why I didn't think of this sooner. HDMI TO TV! So I was right that it is the screen issue cause I can see everything on the TV. Gonna back it up, factory reset and see if I can get it exchanged.
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Power button issues!

So out of no where my power button is being very strange. When I press it, it will turn on the automatically turn off I will if i press it again the screen will flash on and then off, it only does this every once in a while, but its very annoying.
At first I thought it was my rom but it does it in recovery as well, I will press the power button and acts as if I double.pressed the button.
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bsanto9 said:
So out of no where my power button is being very strange. When I press it, it will turn on the automatically turn off I will if i press it again the screen will flash on and then off, it only does this every once in a while, but its very annoying.
At first I thought it was my rom but it does it in recovery as well, I will press the power button and acts as if I double.pressed the button.
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Click to collapse
+1 mine does this as well, very annoying
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Same here!
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So I'm not crazy phew
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Mine did this on ICS when I would try to lock it. It would lock but the screen would come right back on.
Sent from my Anthrax infected 3D!
If I've helped you in any way... hit the "Thanks" button.
+1, mine also. Hardware problem?
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My refurb that I received a couple of weeks ago does this as well. Very annoying. I have an upgrade available and the EVO LTE cant get here fast enough.
Add me to the list, mine has been doing it for months.
Same here! I always thought the power button was a little sensitive. I wasn't sure if it was a software issue or a design issue.
Glad to know I'm not alone..
Certainly a hardware issue. Have you seen the size of the power button without the battery cover on? If you press too hard on power often, the button may become super sensitive.
I don't know any solutions. I've experienced it, but rarely.
So if mine gets worse ill take it on for replacement
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Yay Im not alone! :O Got that issue too.
Mine too. Not rooted
Also when mine does this, 50% of the time the phone will end up rebooting before the screen says on
Power button had been a problem from the beginning, mine is so bad that it almost sits flush with the body and I have to struggle to press it and get it to work. I remember people complaining about it when the phone came out and its a simple mechanical problem.
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Mine has a similar issue, but it's the volume buttons rather than the power button, where if I press it once, it registers two hits, which was particularly frustrating when I had TWRP 1.0.
It's definitely a hardware issue. My first one had this same issue. My new one doesn't have any problem at all. Switching the back cover doesn't make a difference on the new one. I can't get it to happen at all with it.
For a temp solution you can use leedroid tweaks and set something else besiders the power button to turn the screen/phone on/off. Like vol up, down, or camera button even.
Mine does this aswell, non-rooted
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i though i am alone experiencing this haha, -___-

Hot random reboots after rooting?

Anyone know what causes this any way to fix it for good
sent from my badass galaxy s3 *****
Hey... Me too!
+1
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jmtz345 said:
Anyone know what causes this any way to fix it for good
sent from my badass galaxy s3 *****
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Click to collapse
I thought it was related to root but I've had these hot reboots even before rooting so it's not just root. Most likely an app.
Same problem here
Sent from my SGH-T999 using xda app-developers app
dimaf999 said:
Same problem here
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Click to collapse
Will take a while to hunt down the app but anybody else have 'LinkedIn' app installed? It just hot rebooted while launching that app from a fresh restart - quickest hot reboot I've ever seen.
It might not be that app but then I went to the Play Store page and there are tons of 1 star reviews because the last update failed on people's phones - more interestingly the most recent comment is from a GS2 user who says latest update reboots his phone.
I've uninstalled it and I doubt I can be that lucky that it's that app and I find it so quickly but crossing my fingers.
Mine rebooted after I opened the Navigation app.
Mine is random, many different apps
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dimaf999 said:
Mine is random, many different apps
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Click to expand...
Click to collapse
Mine happened again. I've now uninstalled BetterBatteryStats. I'm going to start uninstalling stuff that uses root to roll that out. I've had these issues on stock but it happened rarely, lately it's been happening very frequently so something is going on.
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Anyone? Developers? Any input?
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Bump this thread!
sent from my badass galaxy s3 *****
I've had the same on mine. I rooted mine day 1, so no idea if it would have done it without root. I've defrosted everything in TB and still no luck.
Sent from my rooted & debloated SCH-I535
Well I'm tired of the random hot reboots! Some people say it happened to them before rooting, but I don't believe it happened to me until I rooted and installed CWM touch......so I'm going back to stock to start all over again so I can try to narrow down the issue. I'll report back on my progress as it becomes available.
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hanfordrob said:
Well I'm tired of the random hot reboots! Some people say it happened to them before rooting, but I don't believe it happened to me until I rooted and installed CWM touch......so I'm going back to stock to start all over again so I can try to narrow down the issue. I'll report back on my progress as it becomes available.
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Click to expand...
Click to collapse
Happening often to me. The search continues. I've now uninstalled adfree. I'm positive this is an app since I had it occur on stock after two weeks of using the phone and installing crap.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I had the same problem on my previous Captivate and am having it now on the GS III; no rhyme or reason to the reboots that I can see.
I still have heat problem but I played w/ different settings to see what it is.... I had att s3 which got really really hot... So returned it for Verizon s3. Verizon is better but learned that the data (lte/s3) makes it really hot and battery drain. Also the screen, of course.
If you're rooted then go get Phone info and disable lte. I tried CDMA auto for Verizon and it got much better... But at lowered download speed. I change it when I speed the speed... Doesn't require reboot so it's easy to change.
U can also under clock using setCPU.
I don't need it to be fast normally except when playing games... So just have it at 384min and 1024max... I find this helps allot w/ heat as well... U can try and find your setting that's acceptable speed and heat.
Just sharing my experience here.... So good luck.
Sent from my SCH-I535 using Tapatalk 2
Happens here too with the T-Mobile GS3. I think they rushed their fabrication process to deliver a high volume and fubared a few hardwarewise. I've even had it lockup/freeze once when not even in the OS but just in the recovery menu's. But yeah, the usual is a totally random unpredictable hot reboot throwing out my resident programs, homescreen, ect. Starts with the screen being frozen and not accepting input, then a short vibration, then back to homescreen reloading and all regular apps and widges that are supposed to run at boot load again. It's as if there's a micro static short or something. Anyway, I'm sick of problem solving and looking through logcats. Going back in for warranty. This is a dream phone except for this ultra annoying bug that it seems not many people have.
the-Mike_D said:
Happens here too with the T-Mobile GS3. I think they rushed their fabrication process to deliver a high volume and fubared a few hardwarewise. I've even had it lockup/freeze once when not even in the OS but just in the recovery menu's. But yeah, the usual is a totally random unpredictable hot reboot throwing out my resident programs, homescreen, ect. Starts with the screen being frozen and not accepting input, then a short vibration, then back to homescreen reloading and all regular apps and widges that are supposed to run at boot load again. It's as if there's a micro static short or something. Anyway, I'm sick of problem solving and looking through logcats. Going back in for warranty. This is a dream phone except for this ultra annoying bug that it seems not many people have.
Click to expand...
Click to collapse
Are any of you have this happen purely on stock without rooting or anything else ?
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mobilehavoc said:
Are any of you have this happen purely on stock without rooting or anything else ?
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Click to collapse
Happened to me once or twice (that I noticed) in the two weeks before I rooted (stock UCALEM), and a few more times after. It's just TouchPiz being pizzy. Maybe someone can catch the logcat, but there's nothing we can do about it (except install a better ROM )
How would anyone be able to diagnose this BS
"OK. My phone is hot. And it randomly reboots".
"Crap - u r out of luck buddy. Go change ur damn phone".
Provide ur phone model, ROM version, apps installed. Check ur battery stats.
As a solution - flash any custom ROM which removes bloatware.

Home and back button sometimes do not respond

Sometimes the home button won't respond when I hit it, while other times the back button doesn't work. They never both quit working, only one or the other. Once I turn the screen off then back on it fixes the issue or get to the home screen, the button will suddenly begin working.
Anyone know why?
Are you using a custom kernel?
I've had this happen to me as well. I thought it was a problem with the screen protector that I had recently installed, but not true.
The same thing for me as well, turning the screen off and then on makes the capacitive buttons work again. I have had it where sometimes both are not working, but usually it is just the home button more often.
And for myself, no, I am still on the stock ROM
Yeah I'm on stock as well. Was going to unlock it but if I need to return the device to att I want to figure out what is wrong first.
The sprint version got an update to fix this exact issue....here's hoping att does the same or this thing goes back before I break it!!! :banghead:
Sent from my HTC One using xda premium
lotreaglesfan said:
Yeah I'm on stock as well. Was going to unlock it but if I need to return the device to att I want to figure out what is wrong first.
Click to expand...
Click to collapse
It's a known software issue. Mine does it too periodically. The update fixes it.
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sliderocket22 said:
It's a known software issue. Mine does it too periodically. The update fixes it.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Mine does the same. Hope ATT release the update quick, because this ruine the whole experience on such a great device.
Same problem with me. Day 1 I got the phone, Day 2 exchanged it. Now day 12 and have continuously been having problems, even since the swap. AT&T store guy told me they don't know when they are getting the update. Don't know if I should hold out or swap to SGS4 :crying:
None of the store people usually know any of that stuff
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tyshemi said:
None of the store people usually know any of that stuff
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Updates just kinda show up when they show up.
Sent from my HTC One using Tapatalk 2
Does rooting and installing custom *something* fix this issue?
sp_1st_timer said:
Does rooting and installing custom *something* fix this issue?
Click to expand...
Click to collapse
I can't speak for everyone, But Scotts CleanRom 2.5 fix's a lot of stuff AT&T screwed up
and it definitely make's the touch more responsive. The Home and Back buttons are working much better with Cleanrom
in 2.5 he updated to the newest leaked AT&T version 502.12, I be leave the fix was a part of that.

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