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Short story: Best Buy no longer allows "3 lemons = new phone". One of the best benefits of their insurance plan is gone...
Long story:
About 2 months ago. My girlfriend decided she wanted her latest Evo 4G (already a refurb from Best Buy.) turned in for another because of the screen separation issue that started to creep up slowly. We took it in under our Black Tie Insurance plan which, at that point, we loved. showed them the issue, got it shipped off. Few days later, got one in return. As soon as I saw the phone, I could tell this one was having the same issue I just returned the other phone for. I instantly told them that this one was going to do the same thing and wanted it returned, before even activating it. They said OK, shipped back again. (2 times now.) few days later, the other comes in. I check the screen...and **** you not, screen was doing the exact same thing. I had written down the previous serial just to make sure they weren't 'effing with me. nope, they didn't match. So, I show them, they are wishy washy about it but take it back and left huge notes in capital letters "SCREEN COMING UP, DO NOT SEND ONE LIKE THIS". So, we wait again. (3 phone.) Few days later, get the call. Go in, look at phone... and as SOON as she opens the box, without even taking off the protective film I could tell it was screwed up. Not only was the bottom left hand corner coming up, like all the others. The whole bottom half of the phone was coming off. I verbally digressed "Are you ****ting me?" showed them the phone and they instantly go "Oh wow." it was that bad. I ask about the new phone policy and how I've had to ship these out 3 times, this being the forth. They state "We don't get new evo's anymore" I go "That's fine, a phone of equal value will work. She says she wouldn't mind a Design 4G, looking over specs, I personally feel it comes out as less than equal value, but she's fine with it. They state they don't have the policy anymore and it was removed at the beginning of the year. I, rather upset, state I've been dealing with this crap since November and just because I missed 3 crappy refurbs before their cut off shouldn't mean I have to suffer. Her suggestion? try Sprint. yeah. it's past 1 year, so that's a laughable suggestion... also, given that I'm paying you for insurance!. I asked to speak to the manager who suggested the same thing!. try sprint or keeping spinning the roulette wheel for a decent refurb. My only real option was the roulette wheel. This time, the Manager left notes, put a ticker on the glass of the phone with a huge ARROW pointing to the bottom of the phone that read "DO NOT SEND ANOTHER LIKE THIS EVER." Then, on the paperwork, stated my many attempts, how disappointed he was and how this next one better be checked multiple times before being shipped.
So, we picked up her phone tonight... all "seems" OK so far, guess I get to wait and see if the screen starts coming up or not.
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
megabiteg said:
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They are not good for support on **** I refuse to get insurance or black tie for almost any of their stuff. Their policies are awful and apparently they don't notify you of change which should be illegal
Sent from my PC36100 using xda premium
Well if they aren't going to give you a brand new phone, just keep sending the broken ones back and keep trying. Eventually they will realize it's costing them more in shipping costs than it would to just give you a new phone. Maybe try going to another Best Buy as well.
And I know exactly what you are talking about. I made a claim with Asurion in December, and it took 4 refurb evo's, that were all bad, and then they finally gave me a new 3D. The first two had screen separation, with one of them the glass was actually completely separated, like I could take my finger and lift the entire glass off the phone. The other two both had a broken vibrator out of the box, and both of them had two of the four touch button lights that weren't lighting up at all. I really can't believe they actually ship these phones out to people like this without a simple look-over to find issues like this.
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
Click to expand...
Click to collapse
..... That's an Interesting thought.. I have no idea if that's the case or not.
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
Click to expand...
Click to collapse
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
sitlet said:
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
Click to expand...
Click to collapse
That sounds like a pretty standard policy. I figured that might be the case.
Sent from my PG86100 using xda premium
I know at sprint sometimes is a game of chance on refurbished units back on the EVO days I had to swap my 2month old phone out due to blue spots in the screen they wouldn't fix it. Lol pain dealing with refurbished units sometimes you get lucky other times it is a gamble .
Lol I would rather keep my original phone and just repair it my self lol.
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
*runs up flight of stairs to smash screen*
Sent from my HTC Evo 3D using xda premium
eXplicit815 said:
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Click to expand...
Click to collapse
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Thanks
---------- Post added at 09:40 PM ---------- Previous post was at 09:37 PM ----------
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
Thank you so much. I hate having to wait a month before they replace the phone.
yousefak said:
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Click to expand...
Click to collapse
As far as I know they only charge the fee if there is physical damage, water damage, or if it lost or stolen. If you take the phone to a corporate store with a repair center they will fix it for free and if it cannot be fixed then it is replaced with a refurbished phone. Personally I used to work for both companies and I think that TEP is much better than best buy's insurance policy.
Sent from my PG86100 using Tapatalk
So, I got a really bad luck. My phone never fall on the street when I use the case; just when I take off the case, it fell down and cracked my screen on the bottom right near the Search button. It's still functional and the crack is not really bad, just kind of annoying when I realized that there's a crack there (not that noticeable for me, literally only a small piece of the screen on bottom right that got cracked)
So, I am just looking through my options here. I left my phone in stock condition because I don't want to void the warranty; but now that it's cracked, ....
Should I just root my phone, play with it, and deal with the small crack?
Or, if I left it in stock condition and change the glass, will I be able to claim warranty (in case anything happen)?
Or should I just get a new phone on CL? (like HTC One S maybe )
Any suggestion is welcomed
shuvarts said:
So, I got a really bad luck. My phone never fall on the street when I use the case; just when I take off the case, it fell down and cracked my screen on the bottom right near the Search button. It's still functional and the crack is not really bad, just kind of annoying when I realized that there's a crack there (not that noticeable for me, literally only a small piece of the screen on bottom right that got cracked)
So, I am just looking through my options here. I left my phone in stock condition because I don't want to void the warranty; but now that it's cracked, ....
Should I just root my phone, play with it, and deal with the small crack?
Or, if I left it in stock condition and change the glass, will I be able to claim warranty (in case anything happen)?
Or should I just get a new phone on CL? (like HTC One S maybe )
Any suggestion is welcomed
Click to expand...
Click to collapse
All depends on how much work you want to do and/or money you want to spend.
If you replace the screen yourself you'd have to remove "void" stickers and you know what that means as far as warranties go.
SOOOOO...
1) If you have insurance, you can replace the entire phone for $130.
2) If you don't have insurance, you can replace the screen yourself since it wouldn't matter if you void the warranty. You can buy a screen from eBay for about $30 or so.
Screen: http://www.ebay.com/itm/Digitizer-T...949?pt=LH_DefaultDomain_0&hash=item2c630ce6e5
Screen replacement video: http://www.youtube.com/watch?v=nA4JToM5uxA
Personally: My screen cracked and I've toyed with the idea of replacing the screen myself. Since I have insurance and I replace my phones a lot I didn't want to void my warranty so I decided to go through Asurion. For $130 I received a new phone, new casing, new battery and a new charger. Basically, I now have double of everything (except for phone since I had to return the cracked one).
Breakdown:
Per T-mobile's site:
Battery = $30
Charger = $15
Battery Cover = $20 (per ebay)
Total = $65 in Accessories
Cost for new phone = $65
Doing the replacement I got about $65 worth of accessories on top of a new phone for $65. Not too bad compared to just buying a new phone.
Bottom line, it all depends on you and what you're willing to do/spend. Don't worry about rooting until you make the decision to keep or replace your current phone.
stixzadinya said:
All depends on how much work you want to do and/or money you want to spend.
If you replace the screen yourself you'd have to remove "void" stickers and you know what that means as far as warranties go.
SOOOOO...
1) If you have insurance, you can replace the entire phone for $130.
2) If you don't have insurance, you can replace the screen yourself since it wouldn't matter if you void the warranty. You can buy a screen from eBay for about $30 or so.
Screen:
Screen replacement video:
Personally: My screen cracked and I've toyed with the idea of replacing the screen myself. Since I have insurance and I replace my phones a lot I didn't want to void my warranty so I decided to go through Asurion. For $130 I received a new phone, new casing, new battery and a new charger. Basically, I now have double of everything (except for phone since I had to return the cracked one).
Breakdown:
Per T-mobile's site:
Battery = $30
Charger = $15
Battery Cover = $20 (per ebay)
Total = $65 in Accessories
Cost for new phone = $65
Doing the replacement I got about $65 worth of accessories on top of a new phone for $65. Not too bad compared to just buying a new phone.
Bottom line, it all depends on you and what you're willing to do/spend. Don't worry about rooting until you make the decision to keep or replace your current phone.
Click to expand...
Click to collapse
OMG . i didn't know replacing the screen myself will void the warranty... -_-" plus after looking at the video for 2 mins. i will decline to the idea of replacing it myself
I bought the phone off CL about 2 months ago (FOR $230 !! ); so, I don't think it has any insurance.Can I still get an insurance at this point?
If I can't, I guess I will either live with it; or sell it and get another phone
Thanks for the reply!! Those info really helps me
shuvarts said:
OMG . i didn't know replacing the screen myself will void the warranty... -_-" plus after looking at the video for 2 mins. i will decline to the idea of replacing it myself
I bought the phone off CL about 2 months ago (FOR $230 !! ); so, I don't think it has any insurance.Can I still get an insurance at this point?
If I can't, I guess I will either live with it; or sell it and get another phone
Thanks for the reply!! Those info really helps me
Click to expand...
Click to collapse
Yeah dude, when I saw that video too I thought to myself that I'm better off just replacing the whole damn thing... haha
It never hurts to try to add insurance. The worst they can say is no.
Call HTC its 145 to have the screen replaced and they will extend the warranty out for a yr.
Sent from my SAMSUNG-SGH-I717 using xda premium
squish099 said:
Call HTC its 145 to have the screen replaced and they will extend the warranty out for a yr.
Sent from my SAMSUNG-SGH-I717 using xda premium
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Click to collapse
Really? So they're willing to change my cracked screen and add another year of warranty? I bought the phone off CL so there's no insurance, and i thought warranty normally doesn't cover this kind of damage.
Although after usibg the phone for a couple days, i realized that he crack is really not bad at all... Just get annoying sometimes. Lol.
Sent from my HTC_Amaze_4G using XDA
shuvarts said:
Really? So they're willing to change my cracked screen and add another year of warranty? I bought the phone off CL so there's no insurance, and i thought warranty normally doesn't cover this kind of damage.
Although after usibg the phone for a couple days, i realized that he crack is really not bad at all... Just get annoying sometimes. Lol.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
Dude I'm there wth u! Got my water damage amaze (no warranty ) off CL. Phone worked great til I dropped it. With red water damage mark and cracked screen I had nothing to lose so I took it apart. I have to say its the easiest phone I ever worked on. Just so u know the digitizer is glued to the LCD so getting em apart is the tricky part. If you have the $130 or even $145 option available that's the way to go. The cheapest I've seen the pre assembled digitizer/LCD part is $115 so if you decide to take yours apart be careful separating digi from lcd ! You will need hair dryer.
shuvarts said:
Really? So they're willing to change my cracked screen and add another year of warranty? I bought the phone off CL so there's no insurance, and i thought warranty normally doesn't cover this kind of damage.
Although after usibg the phone for a couple days, i realized that he crack is really not bad at all... Just get annoying sometimes. Lol.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
I ran mine over after having it a month. Called HTC shipped them the phone. They called back with the screen needed replaced and it would be 145...
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squish099 said:
I ran mine over after having it a month. Called HTC shipped them the phone. They called back with the screen needed replaced and it would be 145...
Sent from my SAMSUNG-SGH-I717 using xda premium
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Click to collapse
Just wondering... is the replacement brand new or refurb? The crack wasn't that bad imo. So, getting a refurb doesn't sound like a very good idea to me (it might have some functionality problems).
Here is the pic of the crack on the phone... Since I bought the phone from CL for 230, paying extra 145 doesn't sound too good for me (it's 70% of the phone price in my case!!!). Anyway, thanks for the replies
They were supposed to replace the screen in my phone, but a few days after I paid for it htc called me and said they didn't have any parts and asked if I'd be Ok with a new unit.. Or wait like 3 weeks for parts... So i got a new unit. But they shipped only the phone. On a side note I had a problem a couple weeks ago with the aluminum coming off from around the camera, called htc explained the problem. They asked what color I wanted, told them white. Got the new back opened it was black, called htc told them they shipped me a white one and told me to keep the black one... Sweet. I'm in the middle of a project for my gf, painting the aluminum on the original baxk green for her, it was relatively easy to take apart the back. Stay tuned for pics coming soon....
Sent from my SAMSUNG-SGH-I717 using xda premium
squish099 said:
They were supposed to replace the screen in my phone, but a few days after I paid for it htc called me and said they didn't have any parts and asked if I'd be Ok with a new unit.. Or wait like 3 weeks for parts... So i got a new unit. But they shipped only the phone. On a side note I had a problem a couple weeks ago with the aluminum coming off from around the camera, called htc explained the problem. They asked what color I wanted, told them white. Got the new back opened it was black, called htc told them they shipped me a white one and told me to keep the black one... Sweet. I'm in the middle of a project for my gf, painting the aluminum on the original baxk green for her, it was relatively easy to take apart the back. Stay tuned for pics coming soon....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Hmm by phone only you mean they only give you the phone without everything else right? That sounds like a refurb replacement to me...
Anyhow, thanks for the reply. I think I will just use my phone as is and root it someday. I am starting to get used to that small crack. lol
So on the 200th time I droped my Amaze, the screen cracked. I have Asurion insurance and filed a claim online and they are sending me another Amaze (for $130). This is fine because I like the phone, my contract is up and I plan to get another phone once I find something I like (most phones out now dont seem like much of an upgrade). I plan to keep the replacement Amaze as a backup and quit paying for the insurance. My question is: do I just need to send the phone back, i.e. can I keep the battery as a spare? Also, I am rooted and S-off running CM10. I dont plan to do anything to return the phone to stock. Is this a bad idea or does it not matter?
Ok so somehow today while in my pocket the back glass of my shiny exactly 30 day old today optimus g just shattered starting around the speaker and working its way all the way up i am curious if anyone knows of a place that will repair it i have an email in with lg now im gonna wait and see what that want to fix it the bezel and screen are immaculate not a mark anywhere it wasn't dropped or anything if anyone can point me in a direction of getting it repaired please let me know
More Pictures >>>>>>>https://www.dropbox.com/sh/rp1ekwvoh3vnn36/kNQ505Mvg1
Return it if you have insurance
Sent from my LG-E970 using xda app-developers app
Whoa! That kinda damage for only 30 days hopefully you had a warranty assuming your telling the truth and no negligence can be proved claim your warranty probably might wanna root do a backup save it somewhere then unroot b4 though
_____________________________________
This post uses the patented TingTingin®™ method I would teach it to you but you are not yet worthy (come back in a hundred years)
no damage anywhere im not sure what happened it really did happen in my pocket its freaking strange i dont ever par for insurance with att so i have no insurance but im hoping lg will fix it for a reasonable price if i dropped it then no biggie ill claim that but i didint and im not expecting lg to fix it for free i just hope its not 300.00 dollars or some crap to fix it
samsungcaptivates said:
no damage anywhere im not sure what happened it really did happen in my pocket its freaking strange i dont ever par for insurance with att so i have no insurance but im hoping lg will fix it for a reasonable price if i dropped it then no biggie ill claim that but i didint and im not expecting lg to fix it for free i just hope its not 300.00 dollars or some crap to fix it
Click to expand...
Click to collapse
It seems the nexus 4 is sending esp waves to damage its cousin lol but I don't know where you can get that fixed but isn't there like a warranty for a certain period or something
_____________________________________
This post uses the patented TingTingin®™ method I would teach it to you but you are not yet worthy (come back in a hundred years)
I have no idea i am going to call my local ATT store in the morning i am really good freinds with the manager maybe he can help me out
Sent from my LG-E970 using Tapatalk 2
If all else fails ill order a case when one is available so i dont see it and just use it as it isint hurt functionally
Sent from my LG-E970 using Tapatalk 2
So my sweet OG is now on its way back to LG In fort worth for repair lets see how much its gonna cost and how long it takes ill update this thread with the Info i recieve from lg so if anyone else faces an accidental break/shatter of the back glass they will know what Lg has to say about it and what they charge to fix
The back glass on these phones is notoriously sensitive. I have a small crack going through the whole phone on the back. The other day I dropped it from my chair on to the carpet in my room and that put a hairline crack all across the front now. This is a major concern for these phones as the phone becomes totally unresponsive when the front glass cracks. I have been using phones without a case for years with never any problems and a carpet drop from 2 feet should not damage your phone like this.
yeah a carpet fall shouldent do damage like that i read over in the international version forum that the international version back glass cracked from temperture change going from hot to cold mine was in my pocket and somehow broke around the speaker then the more i used it the worse it got untill yesterday when i took it out and a small sliver of glass actually stuck in my finger so this morning i sent it back to LG
Sorry to hear that....Now my phone went back into Bumper case after seeing this post. Looks and feels horrible but hey.. don't want a broken glass.
That looks like either stress around the speaker cutout or spontaneous shattering.
It's an uncommon but well enough known phenomenon in tempered glasses (of which gorilla glass is).
http://en.wikipedia.org/wiki/Spontaneous_glass_breakage
I am Hoping Lg will Look at the phone and see that there is absolutly no physical damage exept the glass its very very obvious the phone was not dropped and has not a single mark on the bezel but i doubt they are gonna fix it without it costing me an arm and possibly 2 legs
i will be buying the otterbox case as soon as i hear back from lg about what there gonna do
samsungcaptivates said:
i will be buying the otterbox case as soon as i hear back from lg about what there gonna do
Click to expand...
Click to collapse
Otterbox does not make a case for the AT&T LG Optimus G. The Otterbox Commuter just released for the Optimug G is Sprint only.
wow good call i thought it was for the att version i saw it was just released
samsungcaptivates said:
I am Hoping Lg will Look at the phone and see that there is absolutely no physical damage exept the glass its very very obvious the phone was not dropped and has not a single mark on the bezel but i doubt they are gonna fix it without it costing me an arm and possibly 2 legs
Click to expand...
Click to collapse
It might not be your case but sometimes... when we have the phone in our pocket... and while walking or doing something your leg (thigh area) might have hit something..Like corner of a table or it can be anything. b'cos it happens unconsciously you will not notice till you actually pull it out later and :crying: ... It happened to me once, From then on.. I always keep my phone screen(front) facing inside (towards body). But as this phone as double glass we are out of luck.
I hated when Nexus 4 and this phone came up with this idea of having glass back... even after knowing its a bad idea. e.g. Iphone 4 or 4s... everyone knew someone(friend or friends friend) with Iphone broken their glass at-least once.
Googler_1976 said:
It might not be your case but sometimes... when we have the phone in our pocket... and while walking or doing something your leg (thigh area) might have hit something..Like corner of a table or it can be anything. b'cos it happens unconsciously you will not notice till you actually pull it out later and :crying: ... It happened to me once, From then on.. I always keep my phone screen(front) facing inside (towards body). But as this phone as double glass we are out of luck.
I hated when Nexus 4 and this phone came up with this idea of having glass back... even after knowing its a bad idea. e.g. Iphone 4 or 4s... everyone knew someone(friend or friends friend) with Iphone broken their glass at-least once.
Click to expand...
Click to collapse
that might very well be the case i might have run into something. But either way i dont mind paying to get it repaired as long as its reasonable ya know i just dont wanna be gouged or told that its not repairable kind of crap ya know im hoping it will all play out
Strange... Mine fell 6 feet onto our concrete kitchen floor inside its att body glove case and nothing happened to mine, seriously.
Any extreme temperature change or sudden jarring movements?
Sent from my LG-E970 using xda app-developers app
Not really i took my wife to cracker barrel to eat got out of the truck checked in on facebook dropped the phone into my pocket front right jean pocket to be exact when in to eat came out pulled out my phone and bam it was broken and i had little shards of glass in my pocket
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
hard to believe but I've finally cracked (unintentionally) the screen on a phone, and of course it had to be the one I bought off contract for an absurd price. however I purchased the insurance through best buy for the first time in my life too, so clearly I am pyschic. If you'd like your future read, let me know.
Hopefully the fact that I am unlocked wont cause issue with them repairing or replacing the phone. I'm hoping they just hand me a whole new device instead of just replacing the glass. I've had the phone since day one and can remember several instances of drops at varying heights. and a few I cant remember but I'm sure happened. Yesterdays was by far the shortest fall though, slid out of my pocket while crouching and fell about 7 inches to stamped concrete. I actually didnt even notice the crack bc its so thin until my buddy pointed it out. I guess it may be time to consider a case for it
and thats my story
It won't be new. Best buy always does cln
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maybe ill incinerate in before my appointment to have it fixed tomorrow then. or it could fall under my tires accidentally too.
shelooga said:
maybe ill incinerate in before my appointment to have it fixed tomorrow then. or it could fall under my tires accidentally too.
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They will give you another device, it will just be a Certified Like New. They don't just repair the screen.
Ok i have attacked 2 photots to this post of the 1st and 2nd i have cracked my G2's screen the 1st time was in october and the second time today/ :crying: the 1st time my g2 was naked with no case and the second time it had a Beyond Cell Tri-shield case on it. why i think it may be cured is how it cracked in the same corner as last time. LOL
i love my G2 but must just have bad luck
clapper66 said:
Ok i have attacked 2 photots to this post of the 1st and 2nd i have cracked my G2's screen the 1st time was in october and the second time today/ :crying: the 1st time my g2 was naked with no case and the second time it had a Beyond Cell Tri-shield case on it. why i think it may be cured is how it cracked in the same corner as last time. LOL
i love my G2 but must just have bad luck
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Yep it's gotta be a curse... the curse of butter fingers
Sent from my VS980 4G using xda app-developers app
clapper66 said:
Ok i have attacked 2 photots to this post of the 1st and 2nd i have cracked my G2's screen the 1st time was in october and the second time today/ :crying: the 1st time my g2 was naked with no case and the second time it had a Beyond Cell Tri-shield case on it. why i think it may be cured is how it cracked in the same corner as last time. LOL
i love my G2 but must just have bad luck
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Don't worry broke my black G2 screen too, bottom left corner, fell in bathroom. Lol phone actually said detected damaged screen and showed menu for alternate controls . Eventually repair was free because Gophermods which sucks (replaced screen 4 times over one month), didn't do it properly and got intermittent grey lines. Eventually got a white one with refund money. Ironically original now works fine after screen lifted off from housing relieving pressure on ribbon cable inside.
What happened in your case, how did you drop and get repaired?
abhinav.tella said:
Don't worry broke my Black G2 screen too, bottom left corner, fell in bathroom. Lol phone actually said detected damaged screen and showed menu for alternate controls . Eventually repair was free because Gophermods which sucks (replaced screen 4 times over one month), didn't do it properly and got intermittent grey lines. Eventually got a white one with refund money. Ironically original now works fine after screen lifted off from housing relieving pressure on ribbon cable inside.
What happened in your case, how did you drop and get repaired?
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my case is fine, i woke up because my phone when off at 9am i went to put it down and it slid off my nightstand and i picked it up not even thinking about it, then when i got up went to go use it and it would not unlock so i restarted thinking it froze or something then turn it back on a resized it was cracked when it did not respond, and it was hard to see the crack with screen protector on. organically i took it to CPR: cell phone repair cost me $200 call them back to day and asked what they could do for me, guy said it would be $200 so i screen F**K you and hung up i, im going to just change it my self. i was hesitant back in october because there we no guides on line but now there are.
abdel12345 said:
Yep it's gotta be a curse... the curse of butter fingers
Sent from my VS980 4G using xda app-developers app
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nope its actually the cure of putting i down when i was half a wake and having it slide off my nightstand. :crying:
clapper66 said:
nope its actually the cure of putting i down when i was half a wake and having it slide off my nightstand. :crying:
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Lol. I don't get how it broke with a case. Just unlucky I guess. I have a thin diztronic case on and its been safe so far. Also if you look around for a cell phone shop they'll repair it for around 65-100 dollars depending on if they have the piece or not. I work part time at one and they charge 65 for iPhone repairs because they have plenty off screens fir it but they charge 100 for phones they need to order a screen for.
If u have the tools it's easy to do yourself. Just watch a YouTube video and follow along step by step. It's actually what we do at the store with phones we haven't done before
Sent from my VS980 4G using xda app-developers app
abdel12345 said:
Lol. I don't get how it broke with a case. Just unlucky I guess. I have a thin diztronic case on and its been safe so far. Also if you look around for a cell phone shop they'll repair it for around 65-100 dollars depending on if they have the piece or not. I work part time at one and they charge 65 for iPhone repairs because they have plenty off screens fir it but they charge 100 for phones they need to order a screen for.
If u have the tools it's easy to do yourself. Just watch a YouTube video and follow along step by step. It's actually what we do at the store with phones we haven't done before
Sent from my VS980 4G using xda app-developers app
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could it have to do with the way they re glued the screen down? thats all i can think of.
clapper66 said:
my case is fine, i woke up because my phone when off at 9am i went to put it down and it slid off my nightstand and i picked it up not even thinking about it, then when i got up went to go use it and it would not unlock so i restarted thinking it froze or something then turn it back on a resized it was cracked when it did not respond, and it was hard to see the crack with screen protector on. organically i took it to CPR: cell phone repair cost me $200 call them back to day and asked what they could do for me, guy said it would be $200 so i screen F**K you and hung up i, im going to just change it my self. i was hesitant back in october because there we no guides on line but now there are.
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Click to collapse
I hear LG will do it for about $140 according to another xda member, when I called LG they refused to give me a quote unless I mailed them my phone. Looking back I should have gotten it repaired by LG. Gophermods was $239.xx after taxes used that refund plus $80 more for a new one White this time on eBay.
---------- Post added at 10:54 AM ---------- Previous post was at 10:37 AM ----------
abdel12345 said:
If u have the tools it's easy to do yourself. Just watch a YouTube video and follow along step by step. It's actually what we do at the store with phones we haven't done before
Sent from my VS980 4G using xda app-developers app
Click to expand...
Click to collapse
I'm sure that's how the Gopermods guy repaired mine. I warned him to be careful about the ribbon cable the third time he replaced my screen, it's very sensitive. He repaired it a fourth time again got grey lines/imprint of previous activities. He didn't glue the screen properly each time. It eventually peeled off the housing after he offered refund and since pressure disappeared it works fine as long as it's not completely in the housing. They really screwed it up big time. I knew more about repairing it than he did. I mean he was nice and took my advice but was just incompetent. The day I got my refund a lady with a "repaired" iPad screen came back a second time because it didn't respond in some corners.... shows you how bad the company is. They are learning/schooling on our stuff lol.
abhinav.tella said:
I hear LG will do it for about $140 according to another xda member, when I called LG they refused to give me a quote unless I mailed them my phone. Looking back I should have gotten it repaired by LG. Gophermods was $239.xx after taxes used that refund plus $80 more for a new one White this time on eBay.
---------- Post added at 10:54 AM ---------- Previous post was at 10:37 AM ----------
I'm sure that's how the Gopermods guy repaired mine. I warned him to be careful about the ribbon cable the third time he replaced my screen, it's very sensitive. He repaired it a fourth time again got grey lines/imprint of previous activities. He didn't glue the screen properly each time. It eventually peeled off the housing after he offered refund and since pressure disappeared it works fine as long as it's not completely in the housing. They really screwed it up big time. I knew more about repairing it than he did. I mean he was nice and took my advice but was just incompetent. The day I got my refund a lady with a "repaired" iPad screen came back a second time because it didn't respond in some corners.... shows you how bad the company is. They are learning/schooling on our stuff lol.
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well i think in the future im just going to put a Verizon insurance coverage on my phone. look at it this way the insurance is $10 a mouth and with a two year contract im going to be spending $240, and could break the phone over and over and just get it replaced.
Yeah that's probably best.
called taquej
Well, it's just probably bad luck. With these devices, you just gotta be careful and not drop them. More likely than not, they will break when dropped. Also, I can't help but notice the amount if fingerprints on the screen (and probably the back). I suggest you wipe them more often to prevent the accumulation of fingerprints (and oils).
fleeting_dreams said:
Well, it's just probably bad luck. With these devices, you just gotta be careful and not drop them. More likely than not, they will break when dropped. Also, I can't help but notice the amount if fingerprints on the screen (and probably the back). I suggest you wipe them more often to prevent the accumulation of fingerprints (and oils).
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That's why I got a white one second time, harder to see fingerprints and smudges.
judging by the smudges you probably shouldn be handling anything of value when busy with lube
Or better buy a casing that is easy to handle. Not easily drop when sweaty or oily. A casing that worth a price.