[Q] Repair Costs Display/Glas - Xperia Z2 Q&A, Help & Troubleshooting

Hi guys,
unfortunately, I hit my Z2 with a metal part which cracked the glas.
Even more unfortunate is, that it was in my leather flip case but the flip wasn't close
It looks like the display is not affected since it is working and I can't see dead pixels.
Do you have experiences, what a repair of the glas and/or display will cost?
I already sent it to a Sony certified repair center.
Best regards

deepflash said:
Hi guys,
unfortunately, I hit my Z2 with a metal part which cracked the glas.
Even more unfortunate is, that it was in my leather flip case but the flip wasn't close
It looks like the display is not affected since it is working and I can't see dead pixels.
Do you have experiences, what a repair of the glas and/or display will cost?
I already sent it to a Sony certified repair center.
Best regards
Click to expand...
Click to collapse
On my daily aliexpress surf the other day I stumbled upon Z2 displays for good price, if you can do it yourself, go nuts:
http://www.aliexpress.com/item/Orig...For-Sony-Xperia-Z2-L50W-D6503/1851652784.html
Price: $88.95, free shipping.

Thx for your reply.
I think I could do it myself but I want to keep the warranty (I also want them to do a waterproof test) and therefore I sent it in for repair.

deepflash said:
Thx for your reply.
I think I could do it myself but I want to keep the warranty (I also want them to do a waterproof test) and therefore I sent it in for repair.
Click to expand...
Click to collapse
Allright, thats a safe bet to be fair. Please share the cost with us once you get the bill :good:

Well, I now received the repair cost proposal:
- Display repair: 318€
- Data Backup: 17,65€
+ 19%Tax (Germany)
====
404,53€
This is ridiculous since I paid just 125€ more for the all new phone.

deepflash said:
Well, I now received the repair cost proposal:
- Display repair: 318€
- Data Backup: 17,65€
+ 19%Tax (Germany)
====
404,53€
This is ridiculous since I paid just 125€ more for the all new phone.
Click to expand...
Click to collapse
This is pretty serious amounts... Cheaper to do it yourself, because buying another one is pretty close to the repair cost.

I have heard that they change some items AND the display for the problems with sound. You should have sent it in and told them you were on the way to sent it in because of the soundproblem hehe
Skickat från min GT-I9100 via Tapatalk

My Z2 is repaired now by a handy repair centrie in Munich which charged me for 195€.
That sounds much more reasonable then the 405€ of the certified centre Sony gave me.
I would not through it into the water now which I presumably wouldn't do anyway

deepflash said:
My Z2 is repaired now by a handy repair centrie in Munich which charged me for 195€.
That sounds much more reasonable then the 405€ of the certified centre Sony gave me.
I would not through it into the water now which I presumably wouldn't do anyway
Click to expand...
Click to collapse
Hey mate, sorry for asking this question, since this thread was started long ago. Does yours have scratches/blemishes after the repair ? How's the repair quality ? Did they put scratches on your display/rear panel ? Lemme know. Thanks in advance :good:

Related

Sighs... I'm still confused how this happened

Hey
So I have a question what is the quality of the glass on top?? =/
Today I was walking and i moved aside for someone else to pass through my leg just tapped and i mean TAP!! a normal gentle tap! a table on the side after a while i take out the phone and i see the glass on top is shattered.
I am seriously confused what was the quality of the glass? the phone functions normal everything is fine just the shatter at the top and the ripples .
So apart from the quality can it be replaced since i have no option!! have to give to the service center to fix the yellow tint too hope they take it with the broken glass and all....
so will they?
I wonder if they will fix the yellow tint issue under warranty I don't want the reply "oh you damaged screen so you get yellow tint we no fix without charge" (Believe me the reps sound like this )
But seriously isn't this a quality issue of some sort I mean is the glass supposed to shatter this easily =/
Oh yeah this is my first android phone ever.
SE so had good quality so went for it but then again those were feature phones such as w800i etc
damn... no words
mine got insurance already to avoid such surprises.
call them and ask what can be done, explain the situation maybe they will help you
i wish you all the luck mate
did you remove the screen protector that came with the phone (already put on).
I think that protector prevents cracking....
katsuru said:
damn... no words
mine got insurance already to avoid such surprises.
call them and ask what can be done, explain the situation maybe they will help you
i wish you all the luck mate
Click to expand...
Click to collapse
Thanks I need it esp cause of the fact I am in Pakistan and we don't have a sony mobile service center will have to wait till i go back to KSA in sept to claim warranty for the tint and get this fixed will try my best did post it on the sony forum they said contact your relevant service center as soon as possible
moonset said:
did you remove the screen protector that came with the phone (already put on).
I think that protector prevents cracking....
Click to expand...
Click to collapse
yeah that is on thats the point i am confused cause of that and lol i think the glass is in place just cause of that screen protector or else it would have come off and you know so yeah be warned fellow member the Sheet does not protect against cracking only holds it in place after it shatters
Sorry for that.....
Next time keep the glass side facing to your leg.
Sent from my LT26i using Tapatalk 2
gm007 said:
Sorry for that.....
Next time keep the glass side facing to your leg.
Sent from my LT26i using Tapatalk 2
Click to expand...
Click to collapse
Yeah that's what I have learnt the hard way
On another note could just go on to invent a time machine...(Sorry I get a bit carried away I know )
Quality is offer by Ericsson !
not SONY ! :-D
Sony need get money :-D
And that's why this phone have cheap piece in.
like the screen,or plastic,or battery or. .....
but
I if I'm right the screen is
by Samsung,
not sony(not totally sure)but on the vita yes
In major way sony do nothing,
they just buy and assembly some piece in the phone in china,
under their brand.
Only design and motherboard is sony
It's a pure cheap brand by fan ! :-D
This is not my first phone krkr!
I mean 34
I alway buy Ericsson in the past,
because they do some good
quality phone
but motorola have good quality phone too
(they construct all piece in the phone)
I have a sony ps vita,
and this is the same way,
the screen have spot,tint,line,ect..
If you not agree with me,
go on google and search about this ;-)
I'm surprised that you ignore quality on a phone made in china at low price !
But for me
I like the design of sony they made beautifully phone.
Btw,
Sad for you,hope you can get another phone
This phone is fragile,very fragile!
What do u mean. Quality offered by Ericsson. Have u been smoking? And who told u the screen if the vita is by Samsung. Sony manufactures OLED screens. The display on this phone is by Sony. So is the camera, or u wanna say exmor is by samsung. Even the battery. Dude, get your facts straight.
Sent from my super powered calculator.
@kaosdroid don't talk rubbish, anyway this phone was designed while under Sony Ericsson...
to the OP I'm sorry, but that does not look like a gentle tap the point of impact looks like there was some pretty heavy force. Are sure it was from hitting the table? Not that I don't believe you, maybe it hit a weak point in the glass?
I always put the phone in my pocket screen facing inwards (to my leg) which just protects the screen from such damage, good tip
As for replacing under warranty due to the yellowing, I don't know if the digitiser and LED screen are intact as one piece i.e. the glass that shattered isn't the part they replace when repairing the screen problem
smoking? And who told u the screen if the vita is by Samsung. Sony manufactures OLED screens. The display on this phone is by Sony. So is the camera, or u wanna say exmor is by samsung. Even the battery. Dude, get your facts straight.
Sent from my super powered calculator.[/QUOTE]
Yeah totally what have you been smoking... Your facts is up to...
---------- Post added at 08:16 PM ---------- Previous post was at 08:13 PM ----------
dante2086 said:
What do u mean. Quality offered by Ericsson. Have u been smoking? And who told u the screen if the vita is by Samsung. Sony manufactures OLED screens. The display on this phone is by Sony. So is the camera, or u wanna say exmor is by samsung. Even the battery. Dude, get your facts straight.
Sent from my super powered calculator.
Click to expand...
Click to collapse
Yeah totally what have you been smoking... Your facts is up to...
The only part I understood correctly is "This phone is very fragile,very fragile!"
Ps: no offense
sorry to see that
comparing to what happened to you SXS i m lucky, check out what happened to my SXS
Samsung made the display
Hahaha made my day!
adsada arc said:
@kaosdroid don't talk rubbish, anyway this phone was designed while under Sony Ericsson...
to the OP I'm sorry, but that does not look like a gentle tap the point of impact looks like there was some pretty heavy force. Are sure it was from hitting the table? Not that I don't believe you, maybe it hit a weak point in the glass?
I always put the phone in my pocket screen facing inwards (to my leg) which just protects the screen from such damage, good tip
As for replacing under warranty due to the yellowing, I don't know if the digitiser and LED screen are intact as one piece i.e. the glass that shattered isn't the part they replace when repairing the screen problem
Click to expand...
Click to collapse
to the Sammy troll . Xperia s was made by se as this phone was designed 2 years ago look it up n vita OLED is by Sony n this display is also by sony oh n Sony has good build quality too btw they are known for it worldwide what planet do you live on??? He really must have dopped acid or something
Yeah thats what I am hoping like they are different parts. I duno whatever just hope they are going to be cooperative you know. I swear it was a tap cause se I shuffled to the side between the desks to make way for a guy passing n then on to the path I wasn't running or anything I was in class. But you know what I thought about the weak point how the ripples are made came to the conclusion that the point of impact was the speaker grill if thats what it is just below the Sony logo n that too the very edge of it so talk about bad luck to the max. Just hope it can be replaced n wont cost me an arm n a leg knowing Sony's pricing
Sent from my LT26i using XDA
Eyados said:
sorry to see that
comparing to what happened to you SXS i m lucky, check out what happened to my SXS
Click to expand...
Click to collapse
You know I'd take your sxs any day the display is the you don't know what its like seeing the display now the rest if it is still prefect but the display its just sad to look at it you know I'm sort of glad everything works fine atleast
Sent from my LT26i using XDA
Never forget that SE put a layer between the screen and glass to improve outside use in bright sun
This might made the glass weak
Sent from my LT26i using XDA
hmm yeah good point, the speak hole is probably pretty weak (literally a cut out in glass)
Sorry for u man!!
But u should've followed the order for not removing the protector (which is called shatter proof protector)
Well hope u fix it soon
Becareful everyone, don't remove it!!
sevoflurane said:
Sorry for u man!!
But u should've followed the order for not removing the protector (which is called shatter proof protector)
Well hope u fix it soon
Becareful everyone, don't remove it!!
Click to expand...
Click to collapse
Lol you need to read my friend I already replied this. um I still have it on everything is as it was out of the box n the protection just made it stick on n not fall off thats what it did n is doing thats the only reason I am able to use the cell right now so yeah don't remove it anyone!!!
Sent from my LT26i using XDA
adsada arc said:
hmm yeah good point, the speak hole is probably pretty weak (literally a cut out in glass)
Click to expand...
Click to collapse
Yes exactly my point n you know it looks like the center as all the cracks start from there
Sent from my LT26i using XDA
To the discussion about who made the screen etc.
It may shock people to know sony have never manfuactured lcd panels themselves, they dont have a fab for it. They used to have a technical partnership / joint venture with samsung electroncs called S-LCD (http://en.wikipedia.org/wiki/S-LCD)
But when sony brought out the erricson side of the mobile partnership, samsung purchased sony's stake in the displays partnership and then spun off the display arm into a new company (called samsung displays I think).
The new ipads screen is made by samsung
Samsung manufacture small and large lcd's along with there oled lines, they are one of the biggest manufacturers of lcd panels going the other major players are AUO, Hitachi, Lg, NEC/Phillips
Also from samsungs financial report (2010) sony are samsung electronics biggest buyer.
Samsung's largest clients (Q1 2010)
Rank/company Part description Buying (trillion KRW) Percent of total sales
1 Sony DRAM, NAND flash, LCD panels, 1.28 3.7
Edit - Have just had a quick look around on google and it doesn't seem as if anyone has done a bill of materials for it yet (they like pulling ipads apart for this) so unless people have screen part numbers we cant confirm / deny the supplier of the xperia s' screen

[Q] Dropped my sgs3, screen cracked and LCD is black

Hi,
Do anyone have experience with a broken screen on a Samsung Galaxy s3?
I dropped my phone and it cracked, now the LCD is black and doesnt show anything.
I can still hear email notifications etc.
Is this just a LCD problem or is it MB problem.
sucks to buy a repair kit to 250 dollar if it doesnt work
Thanks :fingers-crossed:
Most probably the screen is too defective to show anything.
From this symptom however it's not possible to determine anything - but a totally broken screen is more probable than the motherboard.
Btw it is not an Lcd
Sent from my GT-I9300 using xda premium
Marvius said:
Hi,
Do anyone have experience with a broken screen on a Samsung Galaxy s3?
I dropped my phone and it cracked, now the LCD is black and doesnt show anything.
I can still hear email notifications etc.
Is this just a LCD problem or is it MB problem.
sucks to buy a repair kit to 250 dollar if it doesnt work
Thanks :fingers-crossed:
Click to expand...
Click to collapse
If you want to sell it let me know.. =)
Bor i Sverige
d4fseeker said:
Most probably the screen is too defective to show anything.
From this symptom however it's not possible to determine anything - but a totally broken screen is more probable than the motherboard.
Btw it is not an Lcd
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Thx, m8.
Will probably order a replacement kit
Marvius said:
sucks to buy a repair kit to 250 dollar if it doesnt work
Thanks :fingers-crossed:
Click to expand...
Click to collapse
I would say instead of buying repair kit for $$250 just try try to sell your S3 to get a new one .You can easily sell it on swppa or ebay .According to this price report http://www.movaluate.com/samsung/galaxy-s-iii-verizon-blue you can still get $200.00 for your s3 even in NON FUNCTIONAL condition .
here is a video i made of the process of replacing the cracked screen. it will help a lot. 3
https://www.youtube.com/watch?v=pIljeb9ZY0A
Help plz
I didn't break my screen but the contrast material is leaking out... i don't think replacing the screen will help me with that problem will it?
duoblade said:
I didn't break my screen but the contrast material is leaking out... i don't think replacing the screen will help me with that problem will it?
Click to expand...
Click to collapse
yes, it will
Unlike most other phones, the S3 screen is bonded to the gorilla glass - crack the glass and you crack the screen, which is why a cracked glass costs $200+ to replace - you are buying a new amoled screen as well. Buy the new screen (or get a service centre to do it) and invest in a book-cover styled case. (has a cradle for the phone and a stiff cover for the screen side)
@duoblade - the 'contrast' material? Do you mean the screen is fading or are you getting some kind of ooze coming out of the phone? Bit puzzled...
Some problem
I have the some problem but what I want to know is, can can I control it through my pc/Lenox, so I can use it was a mini pc
You'll need mhl to connect to hdmi tv
-----------------------
Sent via tapatalk.
I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
Yes I have one on the what from Amazon. Com, I also just checked my adb is in able
Sent from my LG-LG870 using xda app-developers app
Buy a new phone .

[Q] Broken my S3's screen

Hello
A few days ago i dropped my Galaxy S3 while pulling it out of my pocket and the LCD is cracked. I dropped my S3 a few times but this time it fell on the edge and it landed like a "brick". The whole phone functions properly except the Screen won't turn on. The Touchscreen and home button works fine but the Menu & Back button don't work. I took it to the repair shop and they said that it costs ~ £180 to repair it.
Are there any suggestions on what i should do? Any cheap good screen replacement on eBay?
And is there an app that allows me to control my S3 from my PC via USB preferably but WiFi will do also.
Thanks for reading
Image: http://anony.ws/kuMr
The issue is, the front housing, glass, digitiser and screen come as a "sealed unit". So yes it is expensive. You can pick them up a bit cheaper on eBay but then it needs fitting.
If you're searching eBay, we have AMOLED screen, not LCD
Sent from my GT-I9300 using Tapatalk 4
rootSU said:
The issue is, the front housing, glass, digitiser and screen come as a "sealed unit". So yes it is expensive. You can pick them up a bit cheaper on eBay but then it needs fitting.
If you're searching eBay, we have AMOLED screen, not LCD
Sent from my GT-I9300 using Tapatalk 4
Click to expand...
Click to collapse
hehe Got it!
Do you know any Apps that let me control my S3 from my PC until i fix it?
Thanks
DiDA™ said:
hehe Got it!
Do you know any Apps that let me control my S3 from my PC until i fix it?
Thanks
Click to expand...
Click to collapse
The problem is with these apps, they need setting up first and you need to be able to see to do it. k If you have a HDMI input somewhere, you can use an MHL cable to see it on a tv, but thats all I can think of really.
Problem with screen replace is not many do a proper job see multiple posts on XDA .
jje
S3 screen
First thing is to go to service centre and ask to see service manager, usually its at the discretion of the manager to give a discount. I was lucky, went to get my Note 1 complete LCD & digitizer (broken) replaced for US$120 2 month ago. Yesterday I cracked my S3 screen n i went back to sc again got it replaced in 1 hr for $106 and i also change the headphone jack port ($11). Now i ve 2 brand new looking phone as they replace the fuull screen with frame. Thanks Samsung. So it pays to visit the sc 1st and speak with them rather than post yr problem. Cheers.
DiDA™ said:
Hello
A few days ago i dropped my Galaxy S3 while pulling it out of my pocket and the LCD is cracked. I dropped my S3 a few times but this time it fell on the edge and it landed like a "brick". The whole phone functions properly except the Screen won't turn on. The Touchscreen and home button works fine but the Menu & Back button don't work. I took it to the repair shop and they said that it costs ~ £180 to repair it.
Are there any suggestions on what i should do? Any cheap good screen replacement on eBay?
And is there an app that allows me to control my S3 from my PC via USB preferably but WiFi will do also.
Thanks for reading
Image: http://anony.ws/kuMr
Click to expand...
Click to collapse
In the UK the Sammie service centres have to send the 'faulty' AMOLED/LCD screen back to Samsung, if it's cracked (as is likely in your case) the service centre do not get reimbursed for parts cost in the repair and as the complete house costs over £140 (and have to be bought in lots of 10 units) you can see there's no money in it for them to discount.
As rootsu stated above it's all one housing, replacing glass can be done but not the actual screen element.
I would suggest try to find someone with a working screen setup perhaps on ripbay or gumtree and drop in your motherboard to their working screen, anything under £150 and you're saving some money. Else try to sell yours but beware of buyers who'll try to make a claim on ebay after they received stating 'not as described' to get you to give a part refund for the sale (i.e. you auction it for £120 they then try to get £60 or £70 back) it's a common scam for phones.
Good Luck
I was able to get the whole screen and front bezel etc for £125 from Amazon and did it myself fairly easily with no previous experience. Just follow the YouTube guides slowly and carefully and it'll be fine. The UK seller of the screen got it to me within a day or two so I didn't have to use my old Desire HD for very long.
rootSU said:
The problem is with these apps, they need setting up first and you need to be able to see to do it. k If you have a HDMI input somewhere, you can use an MHL cable to see it on a tv, but thats all I can think of really.
Click to expand...
Click to collapse
Before i cracked my screen (accidentally) i installed a program called Wondershare MobileGo for Android which allows me to see real-time screenshots of my phone but not control it. So with a bit of struggle maybe i can set up an App :|
JJEgan said:
Problem with screen replace is not many do a proper job see multiple posts on XDA .
jje
Click to expand...
Click to collapse
I just hope they put an Original screen instead of those fake cheap ones...
ndmuni said:
First thing is to go to service centre and ask to see service manager, usually its at the discretion of the manager to give a discount. I was lucky, went to get my Note 1 complete LCD & digitizer (broken) replaced for US$120 2 month ago. Yesterday I cracked my S3 screen n i went back to sc again got it replaced in 1 hr for $106 and i also change the headphone jack port ($11). Now i ve 2 brand new looking phone as they replace the fuull screen with frame. Thanks Samsung. So it pays to visit the sc 1st and speak with them rather than post yr problem. Cheers.
Click to expand...
Click to collapse
I would of done that but where i live there is no Samsung Center/Shops just random Service shops.
dave852 said:
I was able to get the whole screen and front bezel etc for £125 from Amazon and did it myself fairly easily with no previous experience. Just follow the YouTube guides slowly and carefully and it'll be fine. The UK seller of the screen got it to me within a day or two so I didn't have to use my old Desire HD for very long.
Click to expand...
Click to collapse
I was actually thinking of replacing it myself but i don't know if Amazon delivers to my country.

Phone Dropped Help

Guys i dropped my HTC Dx today and the silver rim just came out. Its looking pathetic . I don't have any HTC service centre in my city. What to do? I mean does anyone know how much will it cost?
What part of the phone is damaged? Can you post a picture?
dansou901 said:
What part of the phone is damaged? Can you post a picture?
Click to expand...
Click to collapse
I don't have any other camera... the rim is uplifted noting else that i can promise....is there any hope that it can be repaired?
cool.gautam said:
I don't have any other camera... the rim is uplifted noting else that i can promise....is there any hope that it can be repaired?
Click to expand...
Click to collapse
Send it to the store where you bought it, you have probably warranty left
cool.gautam said:
I don't have any other camera... the rim is uplifted noting else that i can promise....is there any hope that it can be repaired?
Click to expand...
Click to collapse
I can't tell you which part exactly you need to replace...
I am having the same problem here I also dropped it in muddy water but phone is fine and working it's a part of the display unit
I took it to the service centre here and they told me they would have to replace the whole display unit as it was pointless to just stick back the metal rim or ring or whatever and warranty also became pointless I was told it would cost me 5000 rupees....
Even though my display in in tact and still responsive they told me I had no option but to replace the whole display unit lolzz looks like it's time for me to get a new phone...

Cracked rear camera cover glass visor thingie? Source for a replacement one found!

I broke mine. It was my fault, I'm not blaming it on spontaneous shattering. Whether that actually happens or not, I don't know, but I dropped my phone and it broke. Not severely, just one crack.... Right across the camera lens, so any pictures taken around bright lights/the sun have lovely spots in them due to light catching on the crack.
As it was clearly my fault (some very minor damage to the back as well), I'd have to pay the full price for repairing, which is prohibitively expensive. Local cell repair shops were unable to find the part for me, so I set out on a journey to find a replacement.
I finally found on, on Aliexpress, here: http://www.aliexpress.com/item/100-...using-with-3M-Sticker-Camera/32579389618.html
Now, of course, this may or may not be a "official" part, who knows. I'll update the post when I receive it, but I felt I'd share the link in case anyone - like me - had a damaged glass cover and couldn't take photos, and had no other good repair options.
http://m.ebay.com/itm/151923323499?_trksid=p2141725.m3641.l6368
I'm interested to see how well this replacement part works out, please update when you can.
galaxy s4 nutjob said:
http://m.ebay.com/itm/151923323499?_trksid=p2141725.m3641.l6368
Click to expand...
Click to collapse
color me skeptical of this listing... does not make clear if it includes the camera visor, or if it JUST the back door cover.
also, "Easy to install,no need tools or instruction" ? haha.. the 6p aint easy to unassemble, at all.
Soulfly3 said:
color me skeptical of this listing... does not make clear if it includes the camera visor, or if it JUST the back door cover.
also, "Easy to install,no need tools or instruction" ? haha.. the 6p aint easy to unassemble, at all.
Click to expand...
Click to collapse
Yet it includes tools in the sale lol
galaxy s4 nutjob said:
http://m.ebay.com/itm/151923323499?_trksid=p2141725.m3641.l6368
Click to expand...
Click to collapse
Nice! I wonder if the glass and bottom comes already attached? From the repair videos I've saw, you have to remove those parts to get to the screws.
I'm pretty excited to see these show up though. I know the 6p is difficult to work on but the housing doesn't look too bad. It's good to have options especially when the back casing has a tendency to bend and crinkle. ?
I had to re seal my glass bar on the back of my nexus 6p and all I used was a hairdryer and a pick of some kind then stuck it back down and its been great since so it shouldn't be hard to replace a broken bar...
Sent from my Nexus 6P using XDA Free mobile app
dude, the hardest thing is obtaining the part... and ALI obviously has it... for $6.99 thats a no brainer.
mines not cracked and even i am considering picking one up as spare...
some heat, a razor, and 10 mins of ur time...
cool beans!, thanks for link
Please check back in to let us know how this goes.
Nice find hope I don't need it tho!
my 2c - I dont think is an OEM part - as the description on Aliexpress says " 1 x for nexus 6p...", the "for" is the bit that makes me assume this is a third party part.
Now, it may be of comparable quality, I am not discrediting the product, but just calling it out. OP, please keep us all in the loop. Hope for you that its a high quality part.
It seems AlliExpress is out of them or something. Once I try to purchase one using this link it says page not found. If I don't use this link I cannot even find the item.
would love to see a write up of this if/when you change your glass or back cover.
I've just ordered one of these from Ali Express. If it seems like nothing happens when you click Buy Now or Add to Cart, make sure you've selected a color (even though there is only one color). $16.99 with free shipping, but will take between 15 and 40 days to get here.
I have to say, Huawei customer service is awful. I started the process of checking to see if I can get it repaired (under warranty or otherwise) last Sunday. I sent an e-mail to the address they gave me and included 7 pictures of the phone and proof of purchase, as instructed. When I called today (Friday) I was told I'd have to start the process over, so I sent another e-mail with 7 pictures of the phone. The approval process is supposed to take up to 72 hours. And if it isn't approved, I'm on my own. They don't do paid repairs. Fortunately, my phone still works. But what if it didn't? I'd be without a phone while waiting for these guys to tell me if they'll fix it or not. This puts a real damper on my attitude toward this phone, and toward Google. This is supposed to be a premium, flagship phone. Shame on Google, and shame on Huawei.
Rich
It'll be great to hear the outcome of this, like many others I'm sure sooner or later your going to break it, damage it with grinder/Welding sparks.
Bro, what's the update?!
Pain-N-Panic said:
Bro, what's the update?!
Click to expand...
Click to collapse
I'm not the OP, but I had my glass break as well. I didn't drop it, I honestly have no idea how it happened. I tried getting fixed under warranty... Pfft, waste of time. Huawei warranty in Canada Sucks. Anyway, I ordered from Global Direct Parts. As far as I can tell it is the original OEM part. Install was a breeze since it was cracked and easy to take out after heating it up.
http://www.globaldirectparts.com/OEM-Huawei-Nexus-6P-Camera-Flash-Lens-p/hwn6pmsc1.htm?CartID=1
Good as new. Hope this helps someone.
Good to know that there is a replacement part available I might open my Nexus 6P soon to try something out I don´t like the stock cooling of the SoC to be honest and I´ve already improved my old Nexus 7 ( 2013 ) and Nexus 5 (2013) cooling.
I´m just scared that I might shatter the visor glass since this one looks really tough to remove..
thanks for the link.. might be useful in future
Think you can go through the steps of removing the broken lens (tools used, etc) and installing the new lens? Would be much appreciated as I'm waiting for my new lens to arrive and not really sure of how to go about the replacement. Thanks!

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