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Hey everyone. I rooted my friends phone using the HTC unlock method two months ago and put a custom ROM on his phone. His phone is freezing up and his bottom navigation buttons don't work. I tried using a stock rooted ROM and he's still having the issue. How do I unroot his phone and put it back to stock so he can take it to Sprint for a replacement. Please help me ASAP I'll really appreciate it
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Have you searched the other threads? There's a few that explain this already. Here you go http://lmgtfy.com/?q=unroot+hboot+1.50
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Look under general thread sticky with links to unroot.
when i go to stock, the bootloader will say relocked...will sprint replace the phone because none of the 4 bottom buttons work
alexnaoumi said:
when i go to stock, the bootloader will say relocked...will sprint replace the phone because none of the 4 bottom buttons work
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They should. That is normal for it to say that if you rooted with HTC method. Let me know how it goes.
They should definately fix the phone if its harware is not operating properly as long as you have a protection plan. If they have to replace it, they may try and charge a deductable.
I'm pretty sure Sprint doesn't care if you have rooted your phone if you have the TEP. You will have to pay a deductable if they deem it 'bricked,' though. I've had damaged phones with root worked on before, and I've had Sprint staff tell me that it doesn't matter anymore.
I haven't seen it in any official document, but the employees I have spoken with told me in person.
You might as well just go down to a Sprint store near you and ask them if it matters, it could save you some trouble.
I Slap Fat Kids said:
They should definately fix the phone if its harware is not operating properly as long as you have a protection plan. If they have to replace it, they may try and charge a deductable.
I'm pretty sure Sprint doesn't care if you have rooted your phone if you have the TEP. You will have to pay a deductable if they deem it 'bricked,' though. I've had damaged phones with root worked on before, and I've had Sprint staff tell me that it doesn't matter anymore.
I haven't seen it in any official document, but the employees I have spoken with told me in person.
You might as well just go down to a Sprint store near you and ask them if it matters, it could save you some trouble.
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I have talked with the techs at the sprint store there all rooted some of the non tecs could be a ass but I doubt it there cool with root . They will even show you there phone with the ROM there using sometimes.
Also just make sure you don't have that hacked WiFi app on ur phone tho lol.
Sprint changed their policies on rooted phones awhile ago. If the in store person gives you grief then move to another one that's not as dumb.
Thanks everyone, I tried unrooting and it nothing would work, I flashed a stock rooted ROM and deleted the super user app. My friend is getting a replacement Monday
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Yesterday, the vibration motor on my phone stopped working, so I went to Sprint, who ordered me a replacement through the HTC warranty.
I used the HTC Unlock method, therefore, my warranty is void. Is Sprint going to check this when I come in for the exchange? Or will it just be an even swap with no questions?
Thank you!
They will just swap it. I have had them swap my phone after I unlocked it no questions asked. I even left it rooted custom rom and all. Now if it was bricked that might be a different story. They might check then but not for a motor issue.
deadlocked007 said:
Would they have to order a replacement for let's say a busted speaker?
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Actually, yes. He said that since the phone came out less than a year ago, they don't open any of them there. My friend actually came with me because his 3VO has a broken speaker. They told him that he has to go to the corporate location, as that is the only place that will actually open the phone without voiding the warranty, and if they can't fix it, they have to replace it.
He told me the vibration issue can't be fixed, and they have to order a replacement model.
i just put a stock rom on my phone and took it in and im not sure if they knew or not but i got a new phone
Sprint doesn't seem to care most of the techs are rooted. If it was bricked then yes they would be looking at you funny and you might have to pay a fee or your warranty is no good.
I am wondering if anyone knows the specifics of the affects that using the HTCDev unlock tool has on your warranty. I did some research and I could not find a clear cut answer of what is still covered after you unlock. Will hardware defects still be covered by the warranty? For example, if the speaker stops functioning. Is a Sprint Warranty separate from HTC's Warranty?
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
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onlybob said:
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
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This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
cruise is very right, sprint does not care when you root your phone, its just a matter if you have TEP (total equipment protection).
The thing is, if something happens because of a bad flash or brick and you dont have TEP then you have to pay for the device if you wanna new one.
if you hard brick your device you can take it in to the local sprint store and they will have no idea what going on with it. It will just be labled as a factory mess up or defect. and they will order a refurb for you( if you have the insurance).
Sprint doesn't care and HTC does evals on a case by case. If its a proven hardware fault, they repair or replace despite hboot status
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
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onlybob said:
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
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yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
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Oh well. Anyways its quite hard to brick this phone besides dropping it from a skyscraper.
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cruise350 said:
This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
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ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
ak074 said:
ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
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*facepalm* SPRINT ( REMEMBER SPRINT...keep it in mind) DOES NOT CARE IF ITS ROOTED OR NOT. They will fix your phone for small hardware issues. But if its big like brick then no HTC doenst cover nor does sprint. So hope you agreed for TEP.
For example I say about 6-8 months ago, I went to a sprint store and explained " hey I have a rooted phone and screen is badly cracked can you replace THE SCREEN (not the phone!), please." They went to the back of the store and came back with new screen on my HTC evo 4G
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^^^^^ same for me^^^^^^
Hardware failure they will deal with. Software failure I've always fixed myself. As for HTC, check the international one x forums, you will see that all those people have been charged 300+$ after sending their phone in even for software reflash/RUU if bootloader shows unlocked/relocked.
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Huh. My moms screen has a single crack horizontally along her evo lte, and they WOULD NOT fix the screen. They said because it was longer than 2 inches they couldn't. Is this right, or did they just give us some bs? Definitely not paying $150 just to get a new phone, when it could be fixed for at least $35
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ok. look. htc will fix any- and everything that is wrong with your phone. it doesnt matter if its rooted or not. but it will not be covered under warranty. you will have to pay for the repairs. it doesnt matter what the repair is. also if you send in a rooted/unlocked/s-off device, when you get it back, it will be stock even if the main board has to be replaced. this is the official policy. rooted phones have been overlooked before and i'm sure that it will happen again.
^^^^^ I second this. Check the one x intntl forums if you really wanna see how htc deals with warrantys
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Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
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U sure u work for sprint...?
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AshraafCulpo said:
U sure u work for sprint...?
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Yes, he's sure.
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so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
c-stam said:
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
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I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
sharkmarc said:
I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
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I should add a data point here since I'm dealing with this right now. HTC told me that unlocking will void your warranty COMPLETELY. No exceptions. It seems that the people who did get repairs were most likely covered under their provider's own 3rd-party warranty.
I also read all of this stuff which says that it's only for issues related to unlocking, but they refused to budge and stated that it's in their training materials.
I tried to get them to state where this was stated in public, and they pointed to the warranty document on their website under support. Basically, skip PAST the warranty section of the document to the Software EULA, and they said that this was the passage that renders it VOID:
ANY THIRD PARTY SOFTWARE THAT MAY BE PROVIDED WITH THE
SOFTWARE IS INCLUDED FOR USE AT YOUR OPTION. IF YOU CHOOSE
TO USE SUCH THIRD PARTY SOFTWARE, THEN SUCH USE SHALL BE
GOVERNED BY SUCH THIRD PARTY’S LICENSE AGREEMENT. HTC IS NOT
RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO
LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE.
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I got the same thing from multiple people there.
Of course, the interpretation from the CSRs is obviously wrong, since that section just says that HTC is not responsible for the Facebook app that's preloaded, but they really don't care and refused to budge.
What HTC is pretty much saying is if they have belief that the damage was caused by your unlocking, they won't cover it, but if the damage is not related to your unlocking, they will continue coverage on the device.
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So whats the big deal of tripping knox?
I was thinking about it throughout the day and could not come to a conclusion as to why one would want to keep it at 0x0.
My phone is insured with Sprint's monthly insurance plan. If anything goes wrong, I can bring it into Sprint and they will attempt to fix or replace it. So what's the big deal of knox?
They may refuse to service your phone if they so desire but this is dependent on them checking for it and ultimately caring whether or not you have the Knox flag tripped. Personally I'm with you, I could care less and rooted my phone within the first 30 minutes I had it. :thumbup:
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Has anyone called Sprint to see what there policy is regarding the matter?
lopies said:
Has anyone called Sprint to see what there policy is regarding the matter?
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I doubt sprint would care. To get this phone I used the new One up program and had to give them back my s3 and it was rooted with a custom ROM on it
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I've read several posts where sprint users have sent in their GN3's for various bricks they've caused and not had any issue that they've reported...that I've read at least. I'm not too concerned. If they check and tell me no...I have insurance on it...so I'll just run the *amn thing over with my car and pay the stupid deductible and get a new one in the worse case scenario
twe90kid said:
So whats the big deal of tripping knox?
I was thinking about it throughout the day and could not come to a conclusion as to why one would want to keep it at 0x0.
My phone is insured with Sprint's monthly insurance plan. If anything goes wrong, I can bring it into Sprint and they will attempt to fix or replace it. So what's the big deal of knox?
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If you look up Samsung's KNOX page it seems clear that it is a security feature. Hacked phones could be a vulnerability to a secure business.
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I told the sprint guy I rooted my phone when my wife bought hers and when I came in to upgrade mine he didn't hesitate to trade it in. He even asked if it as still rooted. I actually gave it to my daughter instead but he asked if I was going to root my note and I said most likely... He could care less..
Totes ma goats sent from ma notes
IM Bout TO ROOT MY phone Now since It doesnt MATTER
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Sprint has an "open" policy. We aren't trained to look for root, I can't speak for the techs. But honestly, if your a **** and try to lie to me I'll send you to a tech.. tell me you are rooted and you bricked the phone.. I'll order you another... I bricked my phone and I had mine replaced.. I even told my manager how I bricked it.. most reps don't even know how to get into recovery..
Sent from the phone that says N3!
if you are with sprint, if you read the Sprint TOS that you signed when you got the phone it says that rooting will not void your warranty they just ask that u put it back to stock when upgrading or having service done to it. Who has ever went to upgrade their phone and the rep put it in to download mode to check something like that? And when I had my s2 rooted and needed service on the ear piece I just left cm 10 and all my stuff just the way it was and they never said anything to me about it.
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Bricked with 0x0
Sprint refused to service my phone today even with the Knox Flag set as 0x0. I had it stock rom rooted and I was having issues with certain apps. I did a factory reset and still had issues. I tried using Kies to restore and now I have a useless device that says firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. Does anybody have any suggestions? I took it into Best Buy to a Samsung rep was and he couldn't even fix the issue. Literally want to cancel sprint after this.
girron said:
Sprint refused to service my phone today even with the Knox Flag set as 0x0. I had it stock rom rooted and I was having issues with certain apps. I did a factory reset and still had issues. I tried using Kies to restore and now I have a useless device that says firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. Does anybody have any suggestions? I took it into Best Buy to a Samsung rep was and he couldn't even fix the issue. Literally want to cancel sprint after this.
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Do you have Sprint insurance? Since Sprint wants to be a$$holes two can play at that game. Pull the battery and tell them you lost it. Pay the $200? deductible for a new one and sell the other one on eBay. New phone and make a profit off the screwed up phone. You didn't hear this from me....
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girron said:
Sprint refused to service my phone today even with the Knox Flag set as 0x0. I had it stock rom rooted and I was having issues with certain apps. I did a factory reset and still had issues. I tried using Kies to restore and now I have a useless device that says firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. Does anybody have any suggestions? I took it into Best Buy to a Samsung rep was and he couldn't even fix the issue. Literally want to cancel sprint after this.
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What reason did they give for refusing to service your phone?
I have never been refused service or upgrade and this is my 5 th phone since getting the epic 1 and all have been rooted
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mvansomeren said:
What reason did they give for refusing to service your phone?
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The tech looked at picture on the phone (the phone yellow triangle and computer) said it was bricked and I "must have tried to root". He did not even actually look at the phone as the KNOX counter was still 0x0. That store everyone was a POS and just walked off and completely ignored me. I told them too that I had only had the phone for 5 days and they said that they couldn't touch the phone because they would get in trouble with Sprint. So yesterday I took it into another Sprint repair store and they had to add insurance on it for me to swap it out with a new one. Pretty lame but at least I have a phone that works now.
girron said:
The tech looked at picture on the phone (the phone yellow triangle and computer) said it was bricked and I "must have tried to root". He did not even actually look at the phone as the KNOX counter was still 0x0. That store everyone was a POS and just walked off and completely ignored me. I told them too that I had only had the phone for 5 days and they said that they couldn't touch the phone because they would get in trouble with Sprint. So yesterday I took it into another Sprint repair store and they had to add insurance on it for me to swap it out with a new one. Pretty lame but at least I have a phone that works now.
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Which puts me correct to say that as long as you have Sprint insurance you should get it replaced if anything happens. So rooting and knox trigger shouldn't matter.
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girron said:
Sprint refused to service my phone today even with the Knox Flag set as 0x0. I had it stock rom rooted and I was having issues with certain apps. I did a factory reset and still had issues. I tried using Kies to restore and now I have a useless device that says firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. Does anybody have any suggestions? I took it into Best Buy to a Samsung rep was and he couldn't even fix the issue. Literally want to cancel sprint after this.
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You gotta re flash a recovery. At least that's what happened to me.
Kies won't be able to recover this.. my phone didn't get recognized by my pc.
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Excuse the typos
(╯°□°)╯︵ ┻━┻
Gellenole said:
You gotta re flash a recovery. At least that's what happened to me.
Kies won't be able to recover this.. my phone didn't get recognized by my pc.
Sent from my SM-N900P
Excuse the typos
(╯°□°)╯︵ ┻━┻
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Do you have a link to the stock recovery?
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Did you try PC Odin flashing the newly released mj4 full tar.md5? After that finishes, and the phone boots up, do a full factory reset within the phone OS (not in custom or stock recovery). If you can get it into download mode, then you should be able to full flash it back to stock. It won't reset the counter but it should get the phone working.
monty_python said:
Do you have a link to the stock recovery?
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Sorry I don't I flipped knox after 2 hours of getting the phone. So I'm using TWRP
My phone is rooted, has been flashed, etc...
And i was thinking of sending it because it's definitely a hardware issue on my phone that needs to be fixed.
It shouldn't be returned just because it was rooted. Rooting voids the warranty so any repairs would have to be paid for. Or are you asking if they would keep it because it has been rooted? I don't think they would I havent heard anyone that it has happened to. You could probably ask the repair site before sending.
Kaplani said:
My phone is rooted, has been flashed, etc...
And i was thinking of sending it because it's definitely a hardware issue on my phone that needs to be fixed.
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Unroot it by flashing a stock ROM for our region and then you can repair it.. if u can't do that then u have to pay for it...
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One the warranty is void ,
Two the repair centre will inform you of how much the repair cost is .
If you choose not to pay then the phone is returned unfixed .
Rules say post a question once and don't spam the board your question was asked yesterday .