Hey everyone,
Just got back from the Verizon store. I decided to have the rep there put on my screen protector, so that if they did a bad job they would redo it. They did a great job putting the protector on, so i left and put a case on the phone in my car.
When i got home i was taking a closer look at the device and noticed scratches on the bottom half of the laser. Now I cant stop looking at it, although my girlfriend cant even notice them.
What would you guys do? I know its just a scratch, but painful to walk out of a store and already see damage on a device that i didnt cause. That being said, i know it will look ridiculous trying to point the scratch out if i go back in the store.
juntistik said:
Hey everyone,
Just got back from the Verizon store. I decided to have the rep there put on my screen protector, so that if they did a bad job they would redo it. They did a great job putting the protector on, so i left and put a case on the phone in my car.
When i got home i was taking a closer look at the device and noticed scratches on the bottom half of the laser. Now I cant stop looking at it, although my girlfriend cant even notice them.
What would you guys do? I know its just a scratch, but painful to walk out of a store and already see damage on a device that i didnt cause. That being said, i know it will look ridiculous trying to point the scratch out if i go back in the store.
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Click to collapse
Call and get a replacement for a known problem, like the auxilary port doesn't work in most cars, etc.
Mine had the same scratches straight out the box from Verizon.
Are you living with it, or trying to get a replacement? there is a chance that maybe he didnt do it and it was that way out of the box in the case as well. Anyone else see this? the bottom 1/4 of the laser has scratches on it
juntistik said:
Are you living with it, or trying to get a replacement? there is a chance that maybe he didnt do it and it was that way out of the box in the case as well. Anyone else see this? the bottom 1/4 of the laser has scratches on it
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Click to collapse
I'd bring it back sooner than later and bring it to their attention
- Sent From My G3
To help improve your battery life check out my guide http://forum.xda-developers.com/showthread.php?p=54342046
As an update (and probably final post) to this thread - I had some friends over who have an eye for detail, not a single one of them could see the scratch. Based on this i decided to give it a day or two, and im no longer obsessing over it.
Somewhat of a life lesson, nothing stays perfect forever - no longer losing sleep over this
Thanks everyone!
juntistik said:
As an update (and probably final post) to this thread - I had some friends over who have an eye for detail, not a single one of them could see the scratch. Based on this i decided to give it a day or two, and im no longer obsessing over it.
Somewhat of a life lesson, nothing stays perfect forever - no longer losing sleep over this
Thanks everyone!
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Click to collapse
I've been seeing a psychologist for my ocd for years and one of the biggest problems I have is "looking" for things wrong with phones I buy. His advice was to scratch whatever phone I buy in some way right away. He said eventually something like a drop could happen anyways. Nothing is perfect.
Sent from my LG-D851 using Tapatalk
Skizzy034 said:
I've been seeing a psychologist for my ocd for years and one of the biggest problems I have is "looking" for things wrong with phones I buy. His advice was to scratch whatever phone I buy in some way right away. He said eventually something like a drop could happen anyways. Nothing is perfect.
Sent from my LG-D851 using Tapatalk
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Click to collapse
I do the same thing. Anything I buy or have has to be minty mint or it bothers me. Especially with phones I freak out when there's a scratch that for some reason only I can see.
Putting a little ding or scratch in helps stop obsessing. You should try it. Maybe it will help you also.
Sent from my LG-D851 using Tapatalk
Related
I was so happy with my Note. Great battery life, fast response, minimal/no black crush... and then something caught my eye when I loaded up the Google Play app. For a split second while the background was changing, I noticed the faint imprint of the "Texting and driving it can wait" sticker that comes affixed to the phone when I first bought it. I thought I was seeing things.
Then I loaded up the S-Memo app where it has a tan background and is easy to see screen damage. I deleted my s-memos to get a clear picture of the screen, and sure enough I clearly see the entire imprint of the sticker that comes affixed to the phone. I tried cleaning it, rubbing it, yelling at it, and nothing made it go away, It's permanent. I don't even drive!
What the hell?! Has anyone else noticed this? Try it -- go into your S-memo app and delete enough of your picture memos so the tan background is showing. Anyone else have screen damage?
I apologize for the tone of my first post -- this is already my first replacement Note as the first had a dead/hot pixel cluster that was instantly visible upon powering up the phone.
Off to Best Buy tomorrow to get a replacement.
Edited to include a photo of the issue.
Wow just checked mine and its not there go return it thats beat
Sent from my SAMSUNG-SGH-I717 using XDA Premium App
No inprint here.
Easy solution to this though, just take it back and get a new one. At least I hope it didnt take you more than 30 days to notice this.
im sorry.. that is HILARIOUS
you can get a new one though. do it up man. this phone is GREAT.
Lol.
Sent via tapatalk using the Samsung Galaxy Note
How does that even happen?
It's not residue on the screen is it?
Guess they were trying to get there point across lol. I would try Goo Gone before returning it.
Goo gone is sone amazing stuff, but I personally try to not use chemicals on any electronics anymore... too many companies are using exotic films on the glass these days. If your return wont be that hard, i'd just do that.
Sent from my SAMSUNG-SGH-I717 using XDA
wtf? How would that even happen? It's just a vinyl sticker!
Naw man, that's whack - go exchange it. I can't even imagine what that phone went through to get a permanent imprint from the sticker on it.
Er.... have you removed the sticker..???
Sent from my SAMSUNG-SGH-I717 using XDA
You know your note is a really Smart phone if its trying to tell you something. On a serious note, hope you got an exchange from BB.
-Once you go NOTE, you'd say 4 inches a Joke
How could this possibly happen? Because it's not like it's stencil letters, it comes on one vinyl strip
Only way I could see this happening is if you left the sticker on and set it outside in the sun for days
Exchange it!
Or try Mr. Clean's Magic Eraser
I would just replace it. Using any form of chemical or magic eraser could potentially cause damage, which could void your warranty. My experience with Best Buy exchanges, they are really good about it, as long as there is no damage to the device. It's not worth the risk. It sucks that this happned to you, but you have to admit, of all the possible flaws on a phone, you got the king of them all.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
After seeing this thread I had to check mine (doesn't appear on mine).. That is one freakish issue and definitely should be exchanged.
Keep us informed on how you make out.
No way would I even attempt to clean it, just return it.
To answer some questions: Yes, I took the sticker off, but only after using it with it on for a couple days until my screen protector arrived. I was very careful about using it and, this may not show in the picture, but the ENTIRE protector is imprinted on the screen INCLUDING the border.
I truly have no idea what caused this, my only guess is a manufacturing defect. Off to Best Buy now. I'll report back with my non-cursed Note *knocks on wood*
Also, thanks to you all for the many lulz this thread has provided me in my "fist-world sorrow."
Dude!
demigodchewtoy said:
To answer some questions: Yes, I took the sticker off, but only after using it with it on for a couple days until my screen protector arrived. I was very careful about using it and, this may not show in the picture, but the ENTIRE protector is imprinted on the screen INCLUDING the border.
I truly have no idea what caused this, my only guess is a manufacturing defect. Off to Best Buy now. I'll report back with my non-cursed Note *knocks on wood*
Also, thanks to you all for the many lulz this thread has provided me in my "fist-world sorrow."
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You're joking right? You used the phone with it on there for a couple of days and are wondering why the image is burned into your phone?? Even going as far as saying your not is cursed?
My guess: You left the TXT & Drive sticker on there while using it, and the heat generated from the phone on the screen made it rub off. (like iron on graphics on a shirt). To make it worse, you put a screen protector on it further locking in the imprint for several more uses.
Mystery solved?
Search in this forum isn't working and no results with Google so i will post it here. The chrome around the camera is peeling after 5 days. I have babied the phone since i received it and never put it on and hard surface so I have no clue how this could happen. I already had to replace the battery cover because the first one was scratched out of the box. time to return? I hate to have to keep exchanging and complaining at the store but paying full price for a phone and already seeing that this phone cant hold up is disappointing.
Watch out for Freddy Krueger at night.... he's playing with it, taking pics and uploading them on his Facebook:good:
Slicktune said:
Watch out for Freddy Krueger at night.... he's playing with it, taking pics and uploading them on his Facebook:good:
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you have been a member for 2 years and have 100 posts and this is your response? go post some comments on YouTube.
flexte said:
Search in this forum isn't working and no results with Google so i will post it here. The chrome around the camera is peeling after 5 days. I have babied the phone since i received it and never put it on and hard surface so I have no clue how this could happen. I already had to replace the battery cover because the first one was scratched out of the box. time to return? I hate to have to keep exchanging and complaining at the store but paying full price for a phone and already seeing that this phone cant hold up is disappointing.
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Just exchange it for a new phone unless you have an international version. I'm sure it's still under warranty. Exactly what response were you looking for?
I have a feeling this phone is extremely sensitive.
I got mine yesterday and I'm not sure if it came out the box with a nick on the bezel or I somehow did within the first hr trying to activate my sim because the folks at Walmart didn't.
But it's there, it's tiny, but it's bugging the **** out of me.
Hope I'm wrong, but I'm hoping a case helps out.
I had the S2 without a case, but this one is too slippery for me, I'm afraid I'm gonna drop it.
I would exchange it!!
Powered by the SGSIII
20blks said:
Just exchange it for a new phone unless you have an international version. I'm sure it's still under warranty. Exactly what response were you looking for?
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I was just curious if anyone else was having the same quality issues. as I said I already had to swap out the battery cover. they didn't seem to happy to do that so not sure what to expect when I show them this.
I'm in school right now and go to pull out my phone from my pocket and my screen wouldn't turn on. I come to see little hairline cracks on my screen but not on my glass which is odd. Now my phone turns on but the screen itself is just dead. I am rooted and running a rom so what should I do? Please help me!
dr_g_baby said:
I'm in school right now and go to pull out my phone from my pocket and my screen wouldn't turn on. I come to see little hairline cracks on my screen but not on my glass which is odd. Now my phone turns on but the screen itself is just dead. I am rooted and running a rom so what should I do? Please help me!
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If you dont have insurance I'd start googling and find a replacement.
civiksi said:
If you dont have insurance I'd start googling and find a replacement.
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Is there any way I can get rid of root and wipe my phone because I called Samsung and they said to send my phone in and will fix it
dr_g_baby said:
Is there any way I can get rid of root and wipe my phone because I called Samsung and they said to send my phone in and will fix it
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Click to collapse
Here's a link
http://forum.xda-developers.com/showthread.php?t=2265477
And here's a youtube video. Prob the same process.
http://www.youtube.com/watch?v=6TMuVMbxi8c
Good luck bro
OK, If you're not insured then you need to look at this video by Erica Griffin. Yes, this is for the GS3 but it really shouldn't be any different for the GS4. Her Vid on YouTube shows you how to replace the screen with digitizer and using all of the other parts from your current phone. It's actually a good video to see just so you know how easy this stuff is to do. The screen w/digitizer seems to run around $200 which is way better then $500-600 to buy a new phone outright. Just remember, I'm just giving you a cheaper option to fix it if you don't have insurance.
Replacement video
https://www.youtube.com/watch?v=lB4iC8i_t5w
NY Mobile Parts Ebay store
http://www.ebay.com/sch/ny-mobile-parts/m.html?_nkw=&_armrs=1&_from=&_ipg=&_trksid=p3686
Edit: I was getting the links while you posted sammy will fix.
Well if Sammy will fix it just go that route then.
Eric214 said:
OK, If you're not insured then you need to look at this video by Erica Griffin. Yes, this is for the GS3 but it really shouldn't be any different for the GS4. Her Vid on YouTube shows you how to replace the screen with digitizer and using all of the other parts from your current phone. It's actually a good video to see just so you know how easy this stuff is to do. The screen w/digitizer seems to run around $200 which is way better then $500-600 to buy a new phone outright. Just remember, I'm just giving you a cheaper option to fix it if you don't have insurance.
Replacement video
https://www.youtube.com/watch?v=lB4iC8i_t5w
NY Mobile Parts Ebay store
http://www.ebay.com/sch/ny-mobile-parts/m.html?_nkw=&_armrs=1&_from=&_ipg=&_trksid=p3686
Edit: I was getting the links while you posted sammy will fix.
Well if Sammy will fix it just go that route then.
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Click to collapse
They claim that as long as they can't prove that the cracks were from impact there shouldn't be a problem. I'm afraid they might screw me over. But i mean the glass is completely fine and my sides have small nicks from previous small drops. im gonna try to unroot and wipe tomorrpw after school
My screen blacked out a week ago but been too busy to deal with it. Display comes through MHL onto my TV display so wonder do I need all parts mentioned? There's no crack in my display, but to my surprise the "moisture detector" sticker is tainted red (the big visible one, as I understand there are multiple stickers -- can someone confirm this to be correct?).
I may just take a risk and request replacement over the phone. Once or more in the past, I've had a warranty period issue replaced with the warning "...if its determined to be your fault, we will charge you the full retail price" and I've sent them bootloader unlocked, watermarked phones and they let it slide. There truly was no submersion or even open case exposure to water, I'm not sure how sensitive this particular sensor is to humidity or moisture through an enclosed back.
Anybody else surprised to see their "watermark" turn red when they feel it should not have been? From past experience having phones replaced via phone support, I'd wager they take my rooted, broken-display phone and never charge me for it.........................I been with VZW a decade and a half and then Bell Atlantic Mobile and planned in about 220-250 consistently for nearly a decade.........I'm not saying VZW is prone to show courtesy for longevity, but this could be 3-4 such instances in the smartphone era of questionable watermarks of rooted and flashed-to-hell Blackberries including blatant cracks...............
dr_g_baby said:
They claim that as long as they can't prove that the cracks were from impact there shouldn't be a problem. I'm afraid they might screw me over. But i mean the glass is completely fine and my sides have small nicks from previous small drops. im gonna try to unroot and wipe tomorrpw after school
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Click to collapse
So first 2-3 days with the device I kept noticing more and more issues since its been out of the box. I'm really particular with anything I own and if I'm paying money for it then I expect nothing but the best, and I'll take care of my belongings the same.
As soon as I unboxed it I noticed that some of the edges of the metal finish were unevenly colored and scratched. The dark plastic fillers on the back had patches in them and were discolored also. I told myself I wouldn't be so nitpick-ey about those. Moving on...
Later once I setup the phone I realized the power button's right side was completely sunk in, while the volume rocker was also uneven, with the Volume up Side sticking out of the device, and the Volume down Side completely flush with the device.
Concerned I took it to the closest AT&T store where I've become quite friendly with some of the sales associates there. Just wanted to get an opinion as to whether I should live with these imperfections (it would have drove me crazy). I showed it to one of them and they urged me to call AT&T support and try to set up a buyers remorse period exchange straight away.
It took two hours to deal with AT&T customer service on the phone, but it was worth it. I'm shipping this one back and they're gonna priority ship out another one soon. The representative told me they've been getting a few calls regarding such hardware issues.
I'm interested to see if any of you have had any issues yet so far. And if this is a isolated situation with a few devices manufactured at different warehouses.
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Bammeh said:
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
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Yes of course I completely agree with you. With a few product launches recently and the ones I've bought right when they were released have had issues out of the box or after major updates. The XboxOne, PS4, Retina iPad Mini, 5S etc have given me a little trouble out of the box or after their big updates, but they're still premium devices. Same with the HTC M8 that's why I didn't make too big a deal about it and seek to get my money back. I just asked for an exchange that's all. The rep that helped me, he urged me to ask for a replacement. This device is going to my daily driver for the next year and a half or so. Really happy with it minus the little issues thus far. Best mainstream android device I've ever used.
Sent from my HTC One_M8 using Tapatalk
My M8 was random rebooting every so often. It was enough to notice it as a problem. I did a factory reset, problem still persisted. AT&T gladly exchanged and now I'm good to go ???
Sent from my Nexus 7 using Tapatalk
SO far I have the power button stick on me a few times. Pressing it a few times seems to get it to go back to normal.
Also once while on a call, afterwards the phone would not sleep. Powered the phone off. Ever since phone has been running smooth.
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Just got mine the other day and found a couple issues with it.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while. Also my touchscreen will just randomly stop responding to touch. Going to reset to back to stock and exchange it later this afternoon.
pingy1030 said:
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
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Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
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Click to collapse
Thanks for the advice. For a little bit today I was determined to go get an exchange but I kind of buffed out the worst scratch (which was only like 3mm) with a nail buffer so I think I'll just save myself the trouble of putting the phone back to stock, having to take it to best buy, and re-flashing the new phone. Plus I did not take a backup of the stock AT&T rom. I don't know if someone has posted it in the forums, I'm going to look, but it's just such a drag to go through with putting it back to stock then an exchange.
The volume rocker doesn't sit 100% parallel but it's very close, the power button has no issues, and the bezel is pretty well flushed with the speaker grills. I think I'll just keep this one, I am also afraid that the new one might even have worse problems. HTC needs to get their quality control tighter because I have had tons of devices but never a problem out of the box.
Next time I buy a phone I am going to make sure I check the condition thoroughly. Or at least check it before I root and flash a rom. When I got the M8 I just grabbed it and went...
So I said I wasn't going to exchange it but I was still annoyed by the flaws and I was approaching my 14 days.. took it to Best Buy today without putting it back to stock and was able to exchange it. They just switched out the SIM card and gave me a new one, but they did reiterate that they don't normally do it for scratches and they were making an exception. I could totally tell they didn't believe it was the manufacturer's fault, but they didn't give me attitude and were nice. They didn't look at the software or boot screen in the old phone so they didn't even see that it was unlocked and rooted. They mentioned it was getting sent back so HTC is going to have to deal with it, which they should have to because the one I exchanged for is totally perfect. I didn't realize the other one was even more problematic than I thought until I saw how well constructed this one is. The volume rocker doesn't fumble around, the screen is set perfectly leveled with the speaker grills, no scratches on bezel or back. This is how they SHOULD come, every single one of them. In the future when I get HTC phones I am going to examine it right then and there so I don't have to go through the trouble of sounding asinine while trying to explain what the store employees surely think are non-problems.
I don't think I would've made the exchange without this thread though so thanks. I'm now free to enjoy the awesomeness of this phone without being held back by structural annoyances.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while.
On my Verizon V10 the power button/fingerprint scanner seems pretty loose. There's a lot of play up and down, kind of like this video. Is this common? Is this a defect? Should I swap it out while I'm in my 14 days?
Mine is like this also probably so it allows for the finger to conform
Sent from my LG-H901 using Tapatalk
Also feels loose on mine, but not too bad. Maybe intended as mentioned above.
Mine is not that loose. It has a little bit of play but I don't hink it's as much as what your video shows.
I have the black T-Mobile version.
Sent from my LG-H901 using Tapatalk
Rolling the T-Mobile version here as well. Mine isn't as loose as it looks like yours is.
I'd go and get a replacement if you think it'll cause problems in the future.
F600S here... I would say loose, but the video is like twice mine.
Mine started out being a little wobbly but has gotten progressively worse over the last 2 days. I'd say now it's as wobbly and creaky as in the video. Gonna head to the Verizon store to check out the floor display and possibly swap it out.
odesskiy said:
Mine started out being a little wobbly but has gotten progressively worse over the last 2 days. I'd say now it's as wobbly and creaky as in the video. Gonna head to the Verizon store to check out the floor display and possibly swap it out.
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Click to collapse
Good idea. Better to go work it out now instead of letting it fester inside you.
My fingerprint reader wasn't working well at all, took 20 minutes to register fingerprint and unlocking was hit and miss. Took it back to store and tried the demo. The demo was perfect. They gave me a new phone and reader didn't work. (the sales guy couldn't get it to work either)
Then I realized the only thing different was the cheap Verizon case.
With the case off, and touching the metal edges while using fingerprint reader it unlocked 100 percent all the time.
If you have issues try without case. Must have something to do with conductivity. Happy camper now.
Mine has a little play in it as well. I wonder if it was the result of the jagoff TMO employee straining to turn the thing on with brute force before I asked him to stop then hand it to me. Oh boy, this feel lighter than my G3, you sure the battery is in it?
I'll forever blame that person now.
I swapped mine out, now a week later the button on the new unit is pretty wobbly too. I don't know how well LG designed/tested this thing and what kind of long-term durability we should expect out of it. I love the phone, so I'm not going to return it. Let's see if any wide-spread issues creep up.
same Problem
I have the same problem but its not that bad, it does not stay stuck onto one side but i did notice that it was very creaky and sounded like springy