So today I was using my Padfone X in tablet mode when I received a notification for Google +. When I opened the application, the tablet died. It went to a black screen. I hit the power button thinking I might have bumped it by accident, it did not turn back on. So I pulled the phone and it did not turn on. When I placed the phone back into the station, the red light turned on before the phone was fully docked. There is a button about two inches above the connectors on the side of the phone dock that the phone presses when it goes in to tell the tablet the phone is being inserted. Once fully inserted, the device did not vibrate.
I tried holding the volume down and then hitting power, but that did not work. I cannot pull the battery, because it is not user replaceable.
The device was rooted with Towel Root V1 and had Xposed and other various root apps.
Has anybody else experience a full phone death as above?
Try a factory reset, hold power and volume down to get into the recovery menu.
8125Omnimax said:
Try a factory reset, hold power and volume down to get into the recovery menu.
Click to expand...
Click to collapse
The phone was completely un-responsive. Meaning the phone would not work period. Funny thing though, I called AT&T and they told me they will send me a new phone. After getting in touch with Asus tech support, they had me working again.
I just plugged my phone into the charger and it came up in charge mode. After I pressed the power button, it came back up. Unfortunally, the network doesn't work like it is suppose to now. It is spotty at best if it even connects at 4G LTE. Sometimes I even get Edge. But pinging www.google.com doesn't work from the console.
I have done a factory reset now, still not working correctly. I even went to AT&T and had them swap the SIM card thinking that maybe I damaged it when this happened.
Just chiming in. Have had this happen repeatedly, and always the same way: Am watching youtube videos back to back over the 4G LTE while docked with the tablet, tablet sound cuts off and screen turns grey, undock phone, everything becomes completely unresponsive except when plugging it into the charger, at which point a red LED comes on. Have had one of them come on after being on the charger for half an hour, but had no cell service, and then it died within 15 minutes of that and refused to come on at all after that. Also had issues on all of them where very rarely half the tablet screen would turn blue while watching anything from youtube.
Warranty is sending out my 4th device at this point, hoping it will work for me.
deltantor said:
Just chiming in. Have had this happen repeatedly, and always the same way: Am watching youtube videos back to back over the 4G LTE while docked with the tablet, tablet sound cuts off and screen turns grey, undock phone, everything becomes completely unresponsive except when plugging it into the charger, at which point a red LED comes on. Have had one of them come on after being on the charger for half an hour, but had no cell service, and then it died within 15 minutes of that and refused to come on at all after that. Also had issues on all of them where very rarely half the tablet screen would turn blue while watching anything from youtube.
Warranty is sending out my 4th device at this point, hoping it will work for me.
Click to expand...
Click to collapse
Keep me updated, my second device should be here today. If it acts the same I will quote your response and shift back to a Samsung Galaxy S4.
Sent from my ASUS PadFone X using XDA Free mobile app
ghost0001 said:
Keep me updated, my second device should be here today. If it acts the same I will quote your response and shift back to a Samsung Galaxy S4.
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Hello Ghost0001,
Should your replacement device show the same issues I would like to help you troubleshoot this issue. Please feel free to email me at [email protected]. Be sure to place case # N140818726in the subject line for reference. I am here to assist with all of your ASUS needs.
Warm regards,
Scott
ASUS Customer Loyalty
[email protected] said:
Hello Ghost0001,
Should your replacement device show the same issues I would like to help you troubleshoot this issue. Please feel free to email me at [email protected]. Be sure to place case # N140818726in the subject line for reference. I am here to assist with all of your ASUS needs.
Warm regards,
Scott
ASUS Customer Loyalty
Click to expand...
Click to collapse
Scott,
I already have a case number: N140810420. Asus support was able to get my device to power back on, however, the LTE modem still fails to function. I have ordered a replacement from AT&T and it should be here tomorrow or Wednesday at the latest. I have been running on the GSM network or WiFi only due to the failure. The GSM modem also seems to have difficulty working, but it does work. When I dial *#*#4636#*#* and change the radio to GSM/CDMA auto (PRL) it keeps the radio from attempting to connect to LTE and keeps the battery drain to a normal. With it set to LTE, it will drain the battery quicker due to the fact it cannot connect. It will continue to look for a LTE connection even though it will not work.
Thank you.
Replacement came today, I will update how it goes.
Update 14 August:
Phone is still going strong, temps have topped at 140. The office seems to shut down apps that are running. So my temp monitor will stay locked at a temp for a minute until I open up the app again, then it refreshes.
Sent from my ASUS PadFone X using XDA Free mobile app
i ran into this red light no phone turning on issue as well. I removed the back, disconnected the battery from the motherboard. Let it sit for 3 minutes, reconnected it. Put the phone back together and it turned on right away. Its now been 3 days and the phone is working great.
wirelesspirate said:
i ran into this red light no phone turning on issue as well. I removed the back, disconnected the battery from the motherboard. Let it sit for 3 minutes, reconnected it. Put the phone back together and it turned on right away. Its now been 3 days and the phone is working great.
Click to expand...
Click to collapse
I just hit this issue today as well. When you say removed hte battery, do you JUST mean the phone? Did you just undo the star-screws and pull the battery?
This makes me sad. I was so in love with this, but same here, now my data connection is spotty if it connects at all.
I tried to remove the battery, however I was unsuccessful. I also did not want to rip this phone apart yet due to the fact it is still under warranty.
Sent from my ASUS PadFone X using XDA Free mobile app
ghost0001 said:
I tried to remove the battery, however I was unsuccessful. I also did not want to rip this phone apart yet due to the fact it is still under warranty.
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
I was referring to the other guy. AT&T is sending me a replacement. When I get it, I will make a stock rooted nandroid.
Sent from my ASUS PadFone X using XDA Free mobile app
dibblebill said:
I just hit this issue today as well. When you say removed hte battery, do you JUST mean the phone? Did you just undo the star-screws and pull the battery?
This makes me sad. I was so in love with this, but same here, now my data connection is spotty if it connects at all.
Click to expand...
Click to collapse
Yes just the phone, remove the back and the screws, disconnect the battery from the motherboard and wait a few moments and than reconnect. my phone came right back on, yes it did take a few minutes longer than usual to restore service. i have been using it for a few weeks now with no issue.
[email protected] said:
Hello Ghost0001,
Should your replacement device show the same issues I would like to help you troubleshoot this issue. Please feel free to email me at [email protected]. Be sure to place case # N140818726in the subject line for reference. I am here to assist with all of your ASUS needs.
Warm regards,
Scott
ASUS Customer Loyalty
Click to expand...
Click to collapse
It is great to see a manufacturer rep. on XDA. Color me impressed. Thank you
davietr said:
It is great to see a manufacturer rep. on XDA. Color me impressed. Thank you
Click to expand...
Click to collapse
I was coming in here to say exactly this. Kudos, ASUS; makes me a little more confident about my purchase.
Now if AT&T can sort out my "not eligible for upgrade" system bug so my Padfone X will actually ship, that'd be even better.
I just had my brand-new warranty replacement do the same thing AGAIN
Did it overheat?
Sent from my ASUS PadFone X using XDA Free mobile app
ghost0001 said:
Did it overheat?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
No. But reflashing the stock recovery seems to be related. It's only happened with TWRP installed.
Sent from my ASUS PadFone X using XDA Free mobile app
And the replacement device just developed a black line across the screen...
Sent from my ASUS PadFone X using XDA Free mobile app
Edit: I just dropped it two inches or so and scuffed the corner. Looks like I am getting stuck with the defective unit since AT&T will probably claim that caused the problem.
Since last night, TWO new black lines have appeared... And I can't go to the store until Friday
Edit: Number 4...
Edit 2: I am now up to 5 lines of dead pixels.
Edit 3: 7 rows. I'll be able to visit the AT&T DSC tomorrow night.
Sent from my ASUS PadFone X using XDA Free mobile app
Related
It locked up once and I restarted it.
Locked up again after a few minutes, shut itself down and no matter what I do, I can't get it to restart.
Kind of a suck way to start the day.
Just this afternoon picked up my shiny new replacement from Best Buy...totally new shipment which had just came in. I added no apps and 15 minutes later the first random reboot. It rebootted7 times in two hours and then just t turned itself off and won't come back to life.
No...the battery isn't dead.
Plug it into any charger and the charging light doesn't come on.
Seriously....this is frustrating.
maybe its your battery
let it charge for a bit with the device off
did you unlock the boot loader
can u flash roms?
can u even get to the bootloader?
Phone is fully charged. It was working fine during a call and when I hung up the call, the screen locked up then quickly blinked twice and that was that.
I tried pushing the power switch for almost two minutes and noting happened.
Better now than when I am traveling for work I suppose.
Take it back before the grace period. Lolz?
My tpu case seems to be making the power button stick causing reboots. If you have a case, take it off and I would also remove the shiny top back cover and try again. If that doesn't work, call for replacement.
Sent from my EVO using Tapatalk 2
Do a battery pu...... Oh wait
tkemack said:
My tpu case seems to be making the power button stick causing reboots. If you have a case, take it off and I would also remove the shiny top back cover and try again. If that doesn't work, call for replacement.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
If you take the shiny back cover off you maybe removing something important. Look on the inside surface of the cover and you will see copper contact points. Is this the NFC antenna. I'm ignorant to how it works, just speculating.
Sent from my EVO using Tapatalk 2
regulator207 said:
If you take the shiny back cover off you maybe removing something important. Look on the inside surface of the cover and you will see copper contact points. Is this the NFC antenna. I'm ignorant to how it works, just speculating.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I suggested taking it off just to try to get the phone to boot in case the power button us stuck. I didn't intend for him to leave it off forever
Sent from my EVO using Tapatalk 2
I understood what you meant
I did try it minus my TPU cover just in case that was the issue although the power button seems perfectly free..
Maybe they new camera will somehow magically be better
jfenton57 said:
I understood what you meant
I did try it minus my TPU cover just in case that was the issue although the power button seems perfectly free..
Maybe they new camera will somehow magically be better
Click to expand...
Click to collapse
Unclear if you got it to boot?...
Sent from my EVO using Tapatalk 2
Well.....it sprang back to life all by itself sitting on my desk at work this morning (it is sitting there waiting for BB to call me and tell me they have a new replacement). It simply powered up, booted and came to life sitting there.
It now reboots a couple of times an hour just sitting there and at times actually turns Mobile Networks OFF all by itself.
Perhaps it is possessed?
jfenton57 said:
Well.....it sprang back to life all by itself sitting on my desk at work this morning (it is sitting there waiting for BB to call me and tell me they have a new replacement). It simply powered up, booted and came to life sitting there.
It now reboots a couple of times an hour just sitting there and at times actually turns Mobile Networks OFF all by itself.
Perhaps it is possessed?
Click to expand...
Click to collapse
Bad battery contacts?
Just this afternoon picked up my shiny new replacement from Best Buy...totally new shipment which had just came in. I added no apps and 15 minutes later the first random reboot. It rebootted7 times in two hours and then just t turned itself off and won't come back to life.
No...the battery isn't dead.
Plug it into any charger and the charging light doesn't come on.
Seriously....this is frustrating.
jfenton57 said:
Just this afternoon picked up my shiny new replacement from Best Buy...totally new shipment which had just came in. I added no apps and 15 minutes later the first random reboot. It rebootted7 times in two hours and then just t turned itself off and won't come back to life.
No...the battery isn't dead.
Plug it into any charger and the charging light doesn't come on.
Seriously....this is frustrating.
Click to expand...
Click to collapse
It must be you. I think you need Jesus in your life.
Yeah.....maybe that's my problem. My heart sunk with the first lockup and reboot. I said some rather ugly stuff to my phone in the car.
BB stated they had taken back two out of the 7 preorders and when I asked for what reason, he said he wasn't sure.
Tomorrow I will exchange it one more time at a BB 100 miles away from the first one since we are away this weekend and they are already holding it for me. Maybe a change of venue will help
Sounds like some serious bad luck. I haven't heard of anyone's dying until you. I hope the different BBY return will do better for you man...
Sent from my PC36100 using xda premium
shook187 said:
It must be you. I think you need Jesus in your life.
Click to expand...
Click to collapse
or Cthulhu. but we all know both are fiction
NewZJ said:
or Cthulhu. but we all know both are fiction
Click to expand...
Click to collapse
Cthulhu isn't fiction bro.
Don't know who the other guy is.
jfenton57 said:
Well.....it sprang back to life all by itself sitting on my desk at work this morning (it is sitting there waiting for BB to call me and tell me they have a new replacement). It simply powered up, booted and came to life sitting there.
It now reboots a couple of times an hour just sitting there and at times actually turns Mobile Networks OFF all by itself.
Perhaps it is possessed?
Click to expand...
Click to collapse
Man, you got to break two EVO's already.
I'm just waiting to get the chance to break my first.
NewZJ said:
or Cthulhu. but we all know both are fiction
Click to expand...
Click to collapse
Speak for yourself, troll.
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You
My phone appears to be shot. Is this a hardware issue? When plugged into the computer, it recognizes the phone, but I can't access any files.
Here is a picture of what the screen looks like. Is this phone shot, or fixable?
Superman22x said:
My phone appears to be shot. Is this a hardware issue? When plugged into the computer, it recognizes the phone, but I can't access any files.
Here is a picture of what the screen looks like. Is this phone shot, or fixable?
Click to expand...
Click to collapse
Just happened to mine.. Sprint just gave me a new one.. If you hold the power button down and reset it a few times it might come back. But it will not stay.
Bad touch screen .
Sent from my EVO using Tapatalk 2
:what: Wow. Just happened to 2 people. Wonder if we'll see a rash more suddenly
Sent from my EVO using XDA Premium 4 mobile app
Out of curiosity, did the two phones that did this have the recent OTA update installed?
Nope, I have not done an OTA update in months. It's been working temperamentally all night. I was able to recover and flash a new ROM, and still, same problem. Guessing it's a hardware problem, not a software problem.
ahecht said:
Out of curiosity, did the two phones that did this have the recent OTA update installed?
Click to expand...
Click to collapse
No mine happened last Friday. I have a thread in here where someone linked me to the same problem where its in the cable that goes to the screen..
Sent from my cat riding a dinosaur chasing a UFO!!
hondafreak513 said:
No mine happened last Friday. I have a thread in here where someone linked me to the same problem where its in the cable that goes to the screen..
Sent from my cat riding a dinosaur chasing a UFO!!
Click to expand...
Click to collapse
Anyway to get at that cable in this phone?
That exact thing happened to my device about 3 weeks ago. Sprint replaced the screen for $50. When I powered it up the screen was unresponsive. Turned out that I had an older twrp with a new touch panel. Even though the screen was all full of snow the touch panel was working and I ended up
wiping my system. What an ordeal! My device is working perfect now, it's definitely your screen. Good luck!
Sent from my EVO using xda app-developers app
Superman22x said:
Anyway to get at that cable in this phone?
Click to expand...
Click to collapse
If you know how to take the phone apart.. but it would be best to take to sprint.. you will need to try to get the screen back on to run a ruu to unroot the phone..
Sent from my cat riding a dinosaur chasing a UFO!!
Not hard to take the phone apart but, for $50 bucks they said if it wasn't the screen they would give me a new device. They won't know it's rooted till they fire it up. The guy that helped me didn't care that it was rooted, it's hardware failure. His EVO was rooted lol
Sent from my EVO using xda app-developers app
Nearest sprint store is 200 miles away from my school... I called and they said to call HTC, it will be covered by them, not by Sprint.
Pressing in the lower left of the screen usually gets it to come back on though.
Superman22x said:
Nearest sprint store is 200 miles away from my school... I called and they said to call HTC, it will be covered by them, not by Sprint.
Pressing in the lower left of the screen usually gets it to come back on though.
Click to expand...
Click to collapse
If you have tep insurance they can't refuse to replace it unless it got wet
Sent from inside my mkv
I do not have insurance...
I had this issue. Give it time and it should go back . I was at the Sprint store and then the screen came back. Is your phone hot?
Sent from my EVO using xda premium
Id say it is your touch screen drivers. I have had the same issue when they first dropped. I doubt your LCD would be doing that. If it does fix the issue, then you got a different model touchscreen/lcd.
EDIT: Just read your post about it returning to normal by pressing on the screen. So it does sound like there are some issues, and probably need to get the screen replaced. See what options you have with sprint as it is probably out of warranty with htc anyways. Most shops would charge 100-150 to replace it probably.
I believe it is standard policy for Sprint to charge $50 to fix or replace the device if it can't be fixed. It's not a bad deal, my gf's device had a dead spot and they replaced the screen for $50. You will pay about that for a screen on the internet if you replace it your self. Your only problem is the distance to travel and in my case they had to order the screen so I activated my OG till the part came in. The $50 will guarantee you will get a working device.
Sent from my EVO using xda app-developers app
HTC will replace it for free, I bought the phone from Sprint in March, so it's still in the 1 year warranty even though it was actually manufactured in August.
The strange thing I'm noticing now, is that sometimes the screen goes static, but when I press in that corner, the screen comes back, but it is frozen. The phone seems to freeze a lot now as well.
HTC will replace it for free, I bought the phone from Sprint in March, so it's still in the 1 year warranty even though it was actually manufactured in August. Annoying thing is it takes a minimum of 2 weeks, and I am waiting on a few important calls in the next few weeks. I'm going to buy a used phone on ebay, and then sell it when I'm done.
The strange thing I'm noticing now, is that sometimes the screen goes static, but when I press in that corner, the screen comes back, but it is frozen. The phone seems to freeze a lot now as well. When it's frozen, if I turn the screen off then back on, the static is back. Which almost seems software related. Strange problem.
Update. HTC says the phone is out of warranty and quoted me $290 for repair. I'm guessing this is because I left it S-off? Even though it is clearly a hardware issue...
My next question, is it worth buying a screen online and replacing that, or does the fault go deeper? I can handle the screen replacement, but if there is more wrong, then that is $50 wasted.
Edit: Fixed! Well, temporarily. I've ordered a new power button to replace the sticking one. Until then, I've managed to unstick it for now.
While I'm fairly sure it's dead dead, I figured I'd ask here before giving up.
Background: Best Buy refurbished AT&T i717 with Beanstalk 4.4 flashed. It worked amazingly after switching from 4.2 to 4.4, but one day it froze and restarted into a bootloop. If left alone, it shows the Samsung logo and then goes to a black screen. If plugged in, it vibrates several times, shows the charge indicator momentarily, and then starts vibrating again. It will boot into download mode, but restarts itself after 3 seconds. It will not boot into recovery no matter how I try.
So first question: Is there anything I can do to revive it? I'm making due with a worn out Captivate Glide right now, but I'd like my Note back.
Second question if not: Are there any cool projects I can reuse the parts of my Note on?
If you can get into download mode I'd try hooking it up to a windows machine with Kies installed. Do an emergency recovery and bring it back to stock. If that doesn't work, idk. You will probably need your serial number though.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
bryanizmir said:
If you can get into download mode I'd try hooking it up to a windows machine with Kies installed. Do an emergency recovery and bring it back to stock. If that doesn't work, idk. You will probably need your serial number though.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
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The device auto reboots after 3 seconds when I get it into download mode. Otherwise, I would have already tried that. Unfortunately, I don't have the device's original serial number either, as the refurbisher didn't think that was important to note on their sticker.
fox689 said:
The device auto reboots after 3 seconds when I get it into download mode. Otherwise, I would have already tried that. Unfortunately, I don't have the device's original serial number either, as the refurbisher didn't think that was important to note on their sticker.
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The serial number will be under the battery.....sounds as if maybe your power button is sticking.
Sent from my SGH-I717 using xda app-developers app
dparrothead1 said:
The serial number will be under the battery.....sounds as if maybe your power button is sticking.
Sent from my SGH-I717 using xda app-developers app
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That sticker no longer exists. It was removed and replaced by the refurbisher. Also, normal boot does not cycle. It just hangs. I have to remove the battery and replace it to get the device to show the Samsung logo again. I've also removed the bezel/back that covers the mainboard of the device to check the power button. It doesn't seem to stick.
Can I get a stuck power button? Stuck power button anybody?
Even though it may sound or even feel ok, you could have a stuck power button. Flick the back of your phone a few times and see if it helps. Then go to Best Buy and say "WHAT THE [email protected]#K"
Sent from my SAMSUNG-SGH-I527 using xda app-developers app
captemo said:
Can I get a stuck power button? Stuck power button anybody?
Even though it may sound or even feel ok, you could have a stuck power button. Flick the back of your phone a few times and see if it helps. Then go to Best Buy and say "WHAT THE [email protected]#K"
Sent from my SAMSUNG-SGH-I527 using xda app-developers app
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Well, my 2 year replacement plan ran out a month ago. This was my second refurb for various hardware failures (first the audio port, and then the USB) I had to switch out the USB board on this one just a few weeks ago actually, thanks to the design flaw of it being on the bottom, but it ran just fine afterward until now. Is there a way to bypass the power button, short of removing it, that I can use to test?
fox689 said:
Well, my 2 year replacement plan ran out a month ago. This was my second refurb for various hardware failures (first the audio port, and then the USB) I had to switch out the USB board on this one just a few weeks ago actually, thanks to the design flaw of it being on the bottom, but it ran just fine afterward until now. Is there a way to bypass the power button, short of removing it, that I can use to test?
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Only 2nd replacement? My wife and I both have the 717 with BB warranty, I've gone thru 4 she went thru 5 of them. So chances are you got one of.ours She's getting a S5 on Friday, but I can't find a suitable alternative for this beast yet waiting for the lg g pro 2 if it ever comes out. Sorry I went off topic
Sent from my SAMSUNG-SGH-I717 using Tapatalk
bryanizmir said:
Only 2nd replacement? My wife and I both have the 717 with BB warranty, I've gone thru 4 she went thru 5 of them. So chances are you got one of.ours She's getting a S5 on Friday, but I can't find a suitable alternative for this beast yet waiting for the lg g pro 2 if it ever comes out. Sorry I went off topic
Sent from my SAMSUNG-SGH-I717 using Tapatalk
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I'm pretty easy on my phones, physically. When I did a trade in on my HTC Inspire to buy the Note, the BB employee was in complete shock that I'd carried it daily for nearly 1 1/2 years.
I'm actually looking forward to the Note 4 this fall. Lots of good buzz coming from side channels. Although, I've started considering settling for the S5 or Note 3 now that my Note is dead.
Looking at the contacts, the power and volume buttons are thru hole soldered about 6mm apart... $3 on ebay for a replacement button. I might try my luck with my soldering iron. If that doesn't work, I'll start looking for ways to put this big screen to use in some DIY projects.
Ok, thanks everyone for the suggestions! I took the board off and attempted to unsolder the contacts. No go, need to buy a high temp soldering iron. BUT, I mashed the button really hard with a screw driver and it seems to have (temporarily) fixed the button. I've ordered a new button and it should be here soon. Hoping this temp fix keeps until.
fox689 said:
Ok, thanks everyone for the suggestions! I took the board off and attempted to unsolder the contacts. No go, need to buy a high temp soldering iron. BUT, I mashed the button really hard with a screw driver and it seems to have (temporarily) fixed the button. I've ordered a new button and it should be here soon. Hoping this temp fix keeps until.
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Click to collapse
You are braver than I. Many just take some alcohol and a qtip to clean connection, but obviously you are a bit on the mad scientist side. I can only imagine your phone looks a little frankenstein ish.
Sent from my SAMSUNG-SGH-I527 using xda app-developers app
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Not at all. Sorry.
I had the same problem too. Just change the sim card to a new one and it will be alright again
Have you updated the IMEI with at&t? I had some small issues with my data until I updated. Tether didn't work either. It would give my computer an IP but wouldn't pass traffic.
Sent from my ASUS PadFone X using XDA Free mobile app
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
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Hello XDA Community,
I would like for anyone reporting any issues relating to heat and data to please contact me with details.
Are you using Wi-Fi, LTE, Streaming movies, Videos, Playing games, or using certain Applications?
Was your Padfone X docked when this happened?
Please provide your Serial Number.
I would like to gather as much information as possible and I cannot do it without this communities help.
Please email me at [email protected], place case number N140842602 in the subject line along with your username.
Lose power first?
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
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Click to collapse
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Same issue as modirator
aselsley said:
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
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Click to collapse
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
No fix yet...
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
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Thanks Acriar for the additional information. So far every failure like this is pretty consistently in conjunction with the tablet. No, I don't have a fix. I wish I did, because your reply does not give me much hope for my third device. Again, let [email protected] know. Hopefully they are putting sufficient engineering resources on to this to fix it else the Padfone X's life in the US will be short at best.
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
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Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
Similar problems with dropping network
I began having problems with the network dropping 2 weekends ago. I moved my phone from my pocket to the station, but the station never 'start'. When pulled out, the phone would not start. Neither was low on battery. Finally got the phone to start when I plugged it into the charger. That has happened a few more times since then. After that, the network was totally undependable for the night and next day, despite restarts of all types. I was on a trip, and when I got home the problem continued for the night, but then disappeared the next morning before I could take it to the ATT store. Worked fine a few days, then occasionally could connect and occasionally not. A restart of the phone usually gets the network back - but not always. My wifi connection has always been available when wifi was around, but the LTE is suddenly disappearing fast. Will send note to Scott, but wanted to add to this thread. BTW, great site. Thanks for the info here. Best padfone x forum I've found by far.
Asus repair: they truly are out in a league of their own.
dibblebill said:
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
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For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
acriar said:
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
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And I agree- ASUS's handling of the issue wasn't bad. They even replaced my scuffed tablet dock back cover. But it wasn't the charger- mine went out while discharging, every time. Sometimes within seconds of being docked. I had two different tablet dock hardware versions and both failed on me. It was something in the phone's handling of it, is my guess, seeing as the firmware update seemingly fixed it.