incredibly slow note 3 data speeds - Sprint Samsung Galaxy Note 3

Hello everyone,
New member here but I've followed this forum since I got my galaxy s5.
I just recently received a note 3 after my search for a bigger screen.
With my galaxy s5, data speeds were up around 15 mb/s for download and 5 for upload. I traded it for a iPhone 5s, very big mistake, and that's when I started getting very slow speeds. Thought it was because the iPhone had been dropped a couple times or something, ended up with a note 3 instead though.
Now I'm still experiencing slow slow speeds.
I've tried different roms, and updating the prl and everything I can think of.
Do you all think this is a setup problem on my account or something? With the s5, I could download a full movie in minutes, with the note 3 it'll take days for that. Wifi is fast although, so the phones not the issue.
I can't upload a photo, but my ping was in the 130, my dl and up were both about .5 mb/s on speedtest.
Thanks for help in advance

At one point I thought I was being throttled. Called care and requested new NAI, did a scrtn, then checked to verify I had a new username. Been good since then.

idone said:
At one point I thought I was being throttled. Called care and requested new NAI, did a scrtn, then checked to verify I had a new username. Been good since then.
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Click to collapse
what is a nai ?

saladinacc said:
what is a nai ?
Click to expand...
Click to collapse
lmgtfy http://www.google.com/#q=cdma+nai

I've had the same problem!...its gotten pretty BAD to the point that I have had to call customer support and have them tell me that either their doing upgrades to their towers or I am within "peek hours"! ???

Related

3G Speeds, Slower than even Edge?

Ok, so I am convert from AT&T and my iPhone 3gs - One of the first apps I like to run is Speed Test so I can gauge what I should be getting - and on my iPhone I used to get 1300 or so K download, and 175 up.
I have run speedtest a few times today and in 10 tests I pull an average of70kbps download and 283up .... Someone please tell me this isnt normal .... Granted that we have a very cloudy day with rain here in Buffalo, but I cant imagine this is even close to what I should get in DL speeds?
in my office building i only get "yellow" for service and right now im getting 585 dl and 61 ul. outside is even better
4g i get 6703 dl and 1430 ul
much better than the 4g in here btw. i don't think i broke 2000 dl inside here, and my status never went above the grey color
Yeah, something isnt right here - I hate to say it, but I may have to call support....
Is the network really congested in your area? I get speeds like that at Tigers games.
PensFan66 said:
Yeah, something isnt right here - I hate to say it, but I may have to call support....
Click to expand...
Click to collapse
Update your PRL. 01120 Should be good. If you don't get 01120, try updating it like 6 times in a row. Oddly enough, its how I got on 01120, which someone who's confused about who-the-man is, says it's biz only PRL. I'm not biz though, I was just sittin here and kept hitting update and it changed to it. Not sure if there's something in the system that allows it to happen or what.
With 4/6 bars on EVDO I'll get ~1500 down and ~800 up
WiMax 1/3 bars 4500 down and 1400 up (1400 is highest upload pretty much)
WiMax 2/3 = 7000 down
and 3/3 tethered = 13000
I stopped at the store and they said it more than likely all the activations, man where they packed, 3D phones going left and right (and some other models).
Also did the PRL update, didnt seem to fix anything ... Ill give them until Next week for these speed issues.
PensFan66 said:
Ok, so I am convert from AT&T and my iPhone 3gs - One of the first apps I like to run is Speed Test so I can gauge what I should be getting - and on my iPhone I used to get 1300 or so K download, and 175 up.
I have run speedtest a few times today and in 10 tests I pull an average of70kbps download and 283up .... Someone please tell me this isnt normal .... Granted that we have a very cloudy day with rain here in Buffalo, but I cant imagine this is even close to what I should get in DL speeds?
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Click to collapse
well coming from at&t 3g to sprint 3g is a 50% reduction in speed on paper. cdma is capped at 3.1mbps while gsm is at 7.2. one reason id switch to a more capable technology were it not for the data caps. but you are right, sprints 3g speeds need to be faster. i for one am dissatisfied with sprints 3g.
tailsthecat3 said:
well coming from at&t 3g to sprint 3g is a 50% reduction in speed on paper. cdma is capped at 3.1mbps while gsm is at 7.2. one reason id switch to a more capable technology were it not for the data caps. but you are right, sprints 3g speeds need to be faster. i for one am dissatisfied with sprints 3g.
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I've had 2.4Mb down and 1.1 up on EVDOA. Sadly only recently has the WiMax u/l been lifted to 1.5. 2.4Mb down on a cell phone is quite a bit. Granted it's more in the 1 - 1.5Mb range on average, what do you do besides youtube that you'd need more than that? Tethering? Most websites take longer for the phones to process than it does to download the actual content.
Well, I honestly cannot even stream music with the 60k Im getting. It skips alot.... I also used to do Netflix in my car for lunch (Connected to my LCD Screen). Im not looking for 2Mb or anything close, but I would expect anything around 700kbs to 1.2Mbs or so..
PensFan66 said:
Well, I honestly cannot even stream music with the 60k Im getting. It skips alot.... I also used to do Netflix in my car for lunch (Connected to my LCD Screen). Im not looking for 2Mb or anything close, but I would expect anything around 700kbs to 1.2Mbs or so..
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me too...me too.
I had the same issue since Wednesday, couldn't get over 120kbps on 3G. Sprint had me redo the activation and it fixed my issues.
You'll need access to the data programming menu, so you have to have your MSL code. Type ##3282# in the dialer, then use your MSL as the password. Go to the data menu and then hit the menu key and click Restore. It'll re-run the activation, update PRL, then update firmware.
Hope it works for others.
3G speeds
I am also getting terrible 3G speeds. Highest I've seen thus far is 130kbps. I had the phone reactivated, restored the data profile and still no luck. I went into the Sprint retail location and they did say that since there has been so many activations and bandwidth usage today, the 3G speeds have been extremely slow. I am expecting these data speeds to rise within the next day or two otherwise its going back...
mtwalther said:
I am also getting terrible 3G speeds. Highest I've seen thus far is 130kbps. I had the phone reactivated, restored the data profile and still no luck. I went into the Sprint retail location and they did say that since there has been so many activations and bandwidth usage today, the 3G speeds have been extremely slow. I am expecting these data speeds to rise within the next day or two otherwise its going back...
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Click to collapse
I am posting from Centreville, VA (Fairfax, Northern Virginia area) and I will add that my 3G speeds are horrid.
With full bars the Spider Man game stopped at like 15% download progress and kept failing....I certainly hope this is because of activations or else I will be going back to my Samsung Galaxy S 4G from T-Mobile where I get 4G signal everywhere I go....unlike Sprint.
Sprint isnt exactly known for its fast data speeds. You guys are more than likely in an area with slower speeds, like myself.
I highly doubt that the data speeds are as slow as they have been within the past 24 hours. If that was the case, no one would have sprint....I am confident it will pick up.
I am also getting really slow speeds. This is my first time with Sprint, so I'm not sure if this is the norm.
Anyone, previously on Sprint, noticing slower speeds after getting 3vo?
Sent from my PG86100 using Tapatalk
mbh87 said:
Sprint isnt exactly known for its fast data speeds. You guys are more than likely in an area with slower speeds, like myself.
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slower then edge speeds? lol .. . my sister has the Evo and she gets about 1.2 mb at my house, i get between 3kbps-124kbps
I went to the Sprint store where I bought the phone and I was told phone data is not like Comcast, and that it can be spotty and sometimes give you 3kbps because it is not Comcast, and I'm welcomed to return the phone if I'd like.
Coming from verizon, in the new hampshire area. My service on sprint has been sub par with terrible download speeds. I hope things improve, because I really do like the phone.
DroidxRage said:
Coming from verizon, in the new hampshire area. My service on sprint has been sub par with terrible download speeds. I hope things improve, because I really do like the phone.
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.02 down and .01mb up... This phone is probably going back.

PLEASE HELP slow internet!!!

Hi guys I recently have my phone getting very slow speeds, It's a Galaxy S 4G and the top speed is 0.12 Mbps, it doesn't matter which server I use to test is always the same thing I am on simple mobile and my data plan is still functioning well, like yesterday speeds were normal, like 5.00mbps or 8mbps but after that. It just slowed down and it doesn't get back up!, What would it be?.My phone is brand new and has been working like a champ for weeks. when I use wifi is really fast but with the cellular data I have this issue.
Thanks
tichs said:
Hi guys I recently have my phone getting very slow speeds, It's a Galaxy S 4G and the top speed is 0.12 Mbps, it doesn't matter which server I use to test is always the same thing I am on simple mobile and my data plan is still functioning well, like yesterday speeds were normal, like 5.00mbps or 8mbps but after that. It just slowed down and it doesn't get back up!, What would it be?.My phone is brand new and has been working like a champ for weeks. when I use wifi is really fast but with the cellular data I have this issue.
Thanks
Click to expand...
Click to collapse
Did you go over your i think 5 Gig LIMIT and now you're being throttled??
xriderx66 said:
Did you go over your i think 5 Gig LIMIT and now you're being throttled??
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Click to collapse
That,and did you try your phones forum? You might get better trouble shooting there.
This is the vibrant forum.....
Try the samsung galaxy 4g forum
Maybe they throttled you because you went over your limit like the person above said.
You could always call your carrier and ask them.
SamsungVibrant said:
Maybe they throttled you because you went over your limit like the person above said.
You could always call your carrier and ask them.
Click to expand...
Click to collapse
I called and I am not throttled, actually it has to do with the phone or the towers. I need to fix the radio on the phone maybe.
maybe internet have problem!
modem driver?

Issue has come back so I went to the FCC and BBB.

I have a video link: http://www.youtube.com/watch?v=rDxJoGv3FLA&feature=channel I have more videos on youtube and tons on siting on my SD card. I had only used 12GB and this is what they did and even the new phone does it, so if phone=good, network=fine and I got a new sim so it=fine.
More videos:
1)https://www.youtube.com/watch?v=dUyt2R69Ya4&feature=channel
2)https://www.youtube.com/watch?v=9ozWxWYPgI8&feature=relmfu
3)https://www.youtube.com/watch?v=luzvVb79-Qg&feature=channel
4)https://www.youtube.com/watch?v=iXPlolDGtfs&feature=relmfu
5)https://www.youtube.com/watch?v=RgDnByyo0tw&feature=channel
2nd phone videos:
1)http://www.youtube.com/watch?v=vOo4q4qGZCc
2)http://www.youtube.com/watch?v=ckRYSNuAtXc&feature=channel
3)http://youtu.be/l1L_EZVEsHw
So Then whats left?
Throttling thats what
Comment now
Update: I just pulled this "there actually HAS been 4g throttling cases. if you use a **** ton of data on an unlimited plan they will throttle you. a guy on rootzwiki i think the galaxy nexus forums, had data throttling on 4g and the customer service lady said it was because he was in the top 5% of users :/" (Link:http://rootzwiki.com/topic/14945-yes-verizon-does-throttle-4g/page__st__50)
Eat it haters
Update2: This a vs video. Verizon throttled 4G vs verizon not throttled 4G. Eat that. If you guys want, I will go back and ask to swap sims with one of the phones on the foor. (I don't think they would let me make a video of it)
Link:http://www.youtube.com/watch?v=RCbvDEewcJU
I fixed no more 600kbs. Oh yea
Update3: It has come back, so now I went to the FCC and the BBB.
Based on the Hotspot app, your signal, and your battery status all going completely crazy in this video I'd guess your phone needs to be wiped or replaced. Throttling is generally making the internet slower, not making your phone act crazy.
That was the first phone in that video. I will upload videos with the new phone soon and they are not like that. That phone was wiped and it still did it. replacement still some times gives me 600kbs with data droping on 4G. I think I am being throttled, but can't poof it yet.
Every rep I talk to about this seems to know more than they are letting on, when I ask about throttling. It's all ways to the book, like some one is doing flash cards they HAVE TO READ and THEN TELL ME WHAT THEY SAY.
It really piss's me off, they can't just come out with it so I know what the limit is.
4ktvs said:
I have a video link: http://www.youtube.com/watch?v=rDxJoGv3FLA&feature=channel I have more videos on youtube and tons on siting on my SD card. I had only used 12GB and this is what they did and even the new phone does it, so if phone=good, network=fine and I got a new sim so it=fine.
More videos:
1)https://www.youtube.com/watch?v=dUyt2R69Ya4&feature=channel
2)https://www.youtube.com/watch?v=9ozWxWYPgI8&feature=relmfu
3)https://www.youtube.com/watch?v=luzvVb79-Qg&feature=channel
4)https://www.youtube.com/watch?v=iXPlolDGtfs&feature=relmfu
5)https://www.youtube.com/watch?v=RgDnByyo0tw&feature=channel
So Then whats left?
Throttling thats what
Comment now
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Click to collapse
....SIGH
No, this is NOT throttling. Verizon is VERY clear and up front on how they deal with high data usage. They will reduce your data speed but only in areas of congestion and only while the congestion is occurring.
BUT- are you saying you used 12gb of data in one billing period? REALLY?
12 gb of data on 4g is not that much... I have unlimited plan as well.
My ISP was being bad to me, so Netflix and youtube did most of that. The videos are of the first phone. I will try and upload videos of the 2nd phone later today.
That's definitely not throttling. That's the phone dropping connection. Things would be a lot more stable if you weren't tethering while using 1080p video, I'll bet you the phone is getting really hot and trying to drop 4G so it can cool down. Are you on the newest OTA update?
In that video that may be the case, but I have some videos I am about to upload that have nothing to do with 1080p video or tethering.
The odd thing is 3G acts a lot better than this. It was slow, but it held. 4G is like 11mbs to 100kbs. It sucks so much that I use my S2 most of the time and have used 8.9GB in 6 days. (Thats what the ICS data use app says. I don't know how much AT&T thinks I have used.)
A new set of videos is going up now.
I know I've said this before and I'll say it again, this is NOT throttling. If it was throttling, you would keep 4G but it would be extremely slow download speeds. The videos look like you might have an issue with the 4G radio. Get the phone replaced, be nice about it and make sure the rep knows that it's your third phone. Make sure they give you a brand new SIM card as well.
Thay would not give me a new phone. They put a low proity ticket in and said to call back on 4/11/2012. I think they are BSing me.
Edit: I used my s2 to send this miss typed post. Lol
Verizon 4g should read: up to 10x slower than AT&T's 3g. I meen that for real, 600kbs vs 6000kbs.
BS. I use up to 90 to 100 gb's some months and others I only use 10 gb's or so and my speeds never slow. That is not throttling and I'm pretty sure VZW hasn't figured out how to throttle LTE/4G yet.
Now the throttling on congested networks makes sense and I am in the city of Chicago which I assume Verizon isn't too congested being that almost all my friends are on Sprint and AT&T.
4ktvs said:
Verizon 4g should read: up to 10x slower than AT&T's 3g. I meen that for real, 600kbs vs 6000kbs.
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Click to collapse
You're trippin...
Ive got unlim data with VZ and have NEVER gotten throttled.
http://forum.xda-developers.com/showthread.php?t=1476109
Ive used up to 102 GB in a single billing cycle and all was well. I use 20-30 in a normal month.
Currently im 9 days into my billing cycle and have used 15.688GB.
I regulary hit 30-40 Mbps down and 10-20 Mbps down
^ Mirrors my results.
I am about to upload a new video to proof me right. I just went into a verizon store and did a VS. I went into a AT&T store too, but did not do a VS video in there. The AT&T LTE would have killed my speeds x50. Yes AT&T and verizon have LTE were I live.
I've had my phone for 5 months and haven't even used 4g because its still not available where I live. I'm extremely happy when I even get 1mb/s download.
Sent from my DROID RAZR using xda premium
Unsubscribing
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spc_hicks09 said:
Unsubscribing
Sent from my DROID RAZR using Tapatalk
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Click to collapse
So what are you saying I should do? Throttling or not, the point is I am having a issue with my data connetion. If you think it's fine, good for you then.
I don't know what else it could be. I asked a rep in the store if he would give me a new sim card, but he would not do it and told me to call tech and then I said screw it. I reported that jerk.( No I did not, but now I wish I did.)
Over all I have to say this sucks and the guy in the AT&T store said "yea that must suck". I showed them how much data I used and he said they must throttle quick.
Verizon 4G LTE 2/10. 1 point for working half way and 1 for the upload works right most of the time.
Going by a lot of threads you start you like to complain.....and I'm guessing that's how you act in every day life away from the internet, hence why you're getting nowhere with VZW. I think you have a lemon of a phone/razr. I don't believe it has anything to do with VZW's network.
I have been very nice with the reps and under stand it's not them doing this to me. To think I act this way or that in "real life" is a big jump.
Edit: I have been playing this like a chess game, looking for the longer term play. I have a "plan" and I think the phone coming out on the 12th will play a nice roll into this. I wanted to have so much proof my phone is craped up they would give me a new one on the spot. The last time I did not have all this "proof" I had to call TW cable over and over. ( I was geting sup 1mbs out of it.) When they came out, they were like I don't get it. I was like I am paying for 10/1 and you are giving me 1/1. When he did the "speedtest" it read 7mbs. And I was like it was slow before. So he left. And bam 1mbs by the way. That took forever to fix.
So do you see why I am doing this? If no, good for you then.
I think Verizon is a "lemon".
I dont understand half of what you're trying to say.

WiFi speed bad through Comcast/ XFinity

Alright I have searched through the forum and can't really find anything on this. I just got internet service with Comcast and the download speed on my S4 is terrible. Can't get over 3 or 4 Mbps download but upload is really high sometimes 80 to 100 Mbps. All the other devices in the house get great speeds. I've tried to contact Comcast and all they want is to charge me more money for tech support with the gateway or doing a firmware update. My S4 is rooted and it does it on both TW and aosp ROMs. I know Comcast is a pretty popular company so I'm hoping another S4 owner can help me figure this out. Thanks
Harleydroid said:
Alright I have searched through the forum and can't really find anything on this. I just got internet service with Comcast and the download speed on my S4 is terrible. Can't get over 3 or 4 Mbps download but upload is really high sometimes 80 to 100 Mbps. All the other devices in the house get great speeds. I've tried to contact Comcast and all they want is to charge me more money for tech support with the gateway or doing a firmware update. My S4 is rooted and it does it on both TW and aosp ROMs. I know Comcast is a pretty popular company so I'm hoping another S4 owner can help me figure this out. Thanks
Click to expand...
Click to collapse
What does comcast advertise your speeds at? I have a 50mb connection at my house but am only able to pull about 22 down. It might not be the phone either, it could be your router as well. When you were testing the speeds was there anyone in your house downloading or streaming something because that would affect the test as well.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
hexitnow said:
What does comcast advertise your speeds at? I have a 50mb connection at my house but am only able to pull about 22 down. It might not be the phone either, it could be your router as well. When you were testing the speeds was there anyone in your house downloading or streaming something because that would affect the test as well.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
Click to expand...
Click to collapse
Yeah I have a 50 Mbps plan. Nobody else was using the service when I run my speed tests.
Harleydroid said:
Yeah I have a 50 Mbps plan. Nobody else was using the service when I run my speed tests.
Click to expand...
Click to collapse
Are you close enough to the router that your signal isnt being badly degraded?
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
hexitnow said:
Are you close enough to the router that your signal isnt being badly degraded?
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
Click to expand...
Click to collapse
Yeah on my WiFi settings it says signal strength is excellent. It takes 3 times as long to download the same file on my S4 than on my old rooted kindle. It shows full strength in my WiFi settings.
somehow I dont think he is getting 80-100 mbps upload on cable from comcast lmfao
patt2k said:
somehow I dont think he is getting 80-100 mbps upload on cable from comcast lmfao
Click to expand...
Click to collapse
This is my speed test results for my Comcast WiFi. I know they aren't right but I'm trying to figure out what's wrong.
When the kid installed it he said I was getting a really strong signal because it not being spread for TV services since I have Direct.
Harleydroid said:
When the kid installed it he said I was getting a really strong signal because it not being spread for TV services since I have Direct.
Click to expand...
Click to collapse
It seems like your node is messed up or the modem.
Comcast does not offer these kind of upload speeds or it's simply your phone trolling you.
That kind of upload speed is for few people maybe 20 or less I don't know hard to say.
Harleydroid said:
When the kid installed it he said I was getting a really strong signal because it not being spread for TV services since I have Direct.
Click to expand...
Click to collapse
Wow thats insane upload speeds. I wish I had that for my twitch streams. Anyhow I did a bit of googling and others with comcast had the same problem as you and after trying a different router it solved the problem. Are you using one supplied by them or do you have a different router. Maybe upgrading the firmware on the router would help out.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
hexitnow said:
Wow thats insane upload speeds. I wish I had that for my twitch streams. Anyhow I did a bit of googling and others with comcast had the same problem as you and after trying a different router it solved the problem. Are you using one supplied by them or do you have a different router. Maybe upgrading the firmware on the router would help out.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
Click to expand...
Click to collapse
Yeah it there supplied router. They're tech support wanted to charge me to upgrade the firmware on the router
Harleydroid said:
Yeah it there supplied router. They're tech support wanted to charge me to upgrade the firmware on the router
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Click to collapse
Damn thats effing ridiculous. I have cableone and theyre pretty good support wise. Most places will charge to have a tech come to your house if its a physical line problem, cableone its free.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
Harleydroid said:
Alright I have searched through the forum and can't really find anything on this. I just got internet service with Comcast and the download speed on my S4 is terrible. Can't get over 3 or 4 Mbps download but upload is really high sometimes 80 to 100 Mbps. All the other devices in the house get great speeds. I've tried to contact Comcast and all they want is to charge me more money for tech support with the gateway or doing a firmware update. My S4 is rooted and it does it on both TW and aosp ROMs. I know Comcast is a pretty popular company so I'm hoping another S4 owner can help me figure this out. Thanks
Click to expand...
Click to collapse
Im having the same problem i have tmobile s4 and comcast and my speeds are at 4 mpbs max.. did you find a way to fix this problem? i even went to the store and the guy has a note three and we got the same speeds 4 mbps..
FlyswagAM said:
Im having the same problem i have tmobile s4 and comcast and my speeds are at 4 mpbs max.. did you find a way to fix this problem? i even went to the store and the guy has a note three and we got the same speeds 4 mbps..
Click to expand...
Click to collapse
My Verizon S4 (i545) over Wifi just got 14.26 Mb/s download , 15.89 Mb/s upload.
For contrast, my desktop gets 28.52/31.58 - so the phone is slower.
OK, maybe it's the wireless infrastructure here. But my Galaxy Tab 2 gets 16.55 download 11.25 upload.
I will say that the numbers I'm getting seem to vary a lot from run to run.
Edit: I forgot - I use FiOS. Not slowpoke Comcast, which may be the entire cause of your 4 Mb/s cap.
For me, same problem with Comcast. (2-5mbps wifi)
Solution: Dump their Xfinity "all in one" modem. Soon as I put my personal modem (Moto something or another) on the line, bam, 30+mbps on wifi. Only downside was I lost my land line phone ability.
Hope this helps.
FlyswagAM said:
Im having the same problem i have tmobile s4 and comcast and my speeds are at 4 mpbs max.. did you find a way to fix this problem? i even went to the store and the guy has a note three and we got the same speeds 4 mbps..
Click to expand...
Click to collapse
Try changing your encryption type. Seems counter intuitive, but see what happens on WEP. It will only give you g speeds (around 18 mps max probably) but may work. I've seen this happen on plenty of Apple stuff, never any android though. Also, do you live in an apartment? Try an app called WiFi analyzer, see how many networks are around you. More than 10-12 and that could be part of it as well. I have seen apartments with 40-50 networks visible, and everybody had terrible wifi speeds.
Proweedsmoker said:
For me, same problem with Comcast. (2-5mbps wifi)
Solution: Dump their Xfinity "all in one" modem. Soon as I put my personal modem (Moto something or another) on the line, bam, 30+mbps on wifi. Only downside was I lost my land line phone ability.
Hope this helps.
Click to expand...
Click to collapse
I can't I have the thriple play bundle with the wifi, home security, and the cable.. I don't think they'll let me
It is a known issue with Comcast using I think Linksys router.
I had the same problem, I flushed my router with dd-wrt firmware and applied some commands and firewall block and my download went up to 50.
Search on Google Comcast ssdp. And you will see solutions.
Sent from my cm_tenderloin using Tapatalk
Ya I have the triple Play bundle too, just no home Security. They will absolutely let you put a personaly owned modem on the line. You will still have to pay for theirs though.... (Found out the hard way)
I was having this issue and I switched to my 5 ghz wifi on my router and I actually gained about 10 megs
Sent from my SCH-I545 using Tapatalk

New T-mo customer, slow data speed!

Ok, so Im a new T-mo convert and I picked the S5 and prepaid unlimited everything ($80) plan. Im in the San Juan area in PR.
Ive been getting horrible data speeds <1Mbps since day one on the phone. The curious thing is that from 2 am to 6 am for (6 days straight now) speeds jumps to 15Mbps or higher. As soon as 6am ticks I'm back to Edge speeds. What is even weirder is that I swapped the sim card to my Note and started hitting 17Mbps or higher at any time.
I tried the new modem and it didnt work either. I also tried changing APNs to different values and going wcdma mode only and none work. I contacted customer support a few days agoand they said they would fix it but they havent. Since I'm on the 14 day thing, I think I may just return it.
Anyone with similar experience or know what could be going on?
agkelos said:
Ok, so Im a new T-mo convert and I picked the S5 and prepaid unlimited everything ($80) plan. Im in the San Juan area in PR.
Ive been getting horrible data speeds <1Mbps since day one on the phone. The curious thing is that from 2 am to 6 am for (6 days straight now) speeds jumps to 15Mbps or higher. As soon as 6am ticks I'm back to Edge speeds. What is even weirder is that I swapped the sim card to my Note and started hitting 17Mbps or higher at any time.
I tried the new modem and it didnt work either. I also tried changing APNs to different values and going wcdma mode only and none work. I contacted customer support a few days agoand they said they would fix it but they havent. Since I'm on the 14 day thing, I think I may just return it.
Anyone with similar experience or know what could be going on?
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Are you using the SIM that came with your new phone?
Sent from my SM-G900T using XDA Free mobile app
I am. With that sim on the S5 I get no data or edge speeds when I do get data,except from 2 am to 6 am which I get LTE speeds.
With that same simcard I get LTE speeds on my Note at all times.
agkelos said:
I am. With that sim on the S5 I get no data or edge speeds when I do get data,except from 2 am to 6 am which I get LTE speeds.
With that same simcard I get LTE speeds on my Note at all times.
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Return it and ask for a new one, I live in Caguas but I work on San Juan, and besides when I'm at the office, where all providers have the same signal issue, I have normal Data Speeds.
I must say that when I'm at home in Caguas, I get great LTE Speeds but in San Juan I have noticed that using 4G instead of LTE gives better download speeds, but from that to the issue you are describing is a great difference, that's why I'd suggest you get a new one during the 14 days.
erasat said:
Return it and ask for a new one, I live in Caguas but I work on San Juan, and besides when I'm at the office, where all providers have the same signal issue, I have normal Data Speeds.
I must say that when I'm at home in Caguas, I get great LTE Speeds but in San Juan I have noticed that using 4G instead of LTE gives better download speeds, but from that to the issue you are describing is a great difference, that's why I'd suggest you get a new one during the 14 days.
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Thanks, I think I may do just that. Especially now that I know you are nearby and have no problems.

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