i have sent my brand new G2 to the warranaty because it came out of the box with multible defects .......... it has been 2 weeks now and im yet to recieve any answer ( i cant contact them as its in another country and i bought it through an online store and i did message the online store and they told me that its progressing to the warranaty service ) ....... my question is when i can expect it to be fixed/replaced ???? plz any guys with previous experiences of service centers tell me about it .....thx in advance
M.Gamal said:
i have sent my brand new G2 to the warranaty because it came out of the box with multible defects .......... it has been 2 weeks now and im yet to recieve any answer ( i cant contact them as its in another country and i bought it through an online store and i did message the online store and they told me that its progressing to the warranaty service ) ....... my question is when i can expect it to be fixed/replaced ???? plz any guys with previous experiences of service centers tell me about it .....thx in advance
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Took me two weeks to get it back from the repair center in TX.
Warranty service has 14 work days to repair+time for delivering, as you wrote that the phone go abroad, it can be 3 more days(at least)
I got my phone back in 2 weeks(OIS failure)
Sent from my LG-D802 using Tapatalk
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Hi I have unlocked many fones in the past and this one just wont go ived looled online for generators after paying 2 sites and waiting a day for one and hrs the next just to get my refund and a sorry email plz help also I am not an at&t client so I cant call them and ask for it I need a recomedation where they can.do it 4 shure
lexo1a said:
Hi I have unlocked many fones in the past and this one just wont go ived looled online for generators after paying 2 sites and waiting a day for one and hrs the next just to get my refund and a sorry email plz help also I am not an at&t client so I cant call them and ask for it I need a recomedation where they can.do it 4 shure
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Go here and contact Lancez.
lexo1a said:
Hi I have unlocked many fones in the past and this one just wont go ived looled online for generators after paying 2 sites and waiting a day for one and hrs the next just to get my refund and a sorry email plz help also I am not an at&t client so I cant call them and ask for it I need a recomedation where they can.do it 4 shure
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Davinci team.com costs like $15 USD. That's how I did it.
Sent from my HTC HD2 using XDA App
I know you said you're not an AT&T customer, but get the original owner? Or maybe a friend who's an AT&T customer to help you call in. I know they unlock the X10a for you if you ask nicely, though they can't do it in stores and has to be online. Good luck!
Hi there
I bought my Atrix online, I live in Australia.
Now I have problem with the phone I took to the moto repair shop they said they can't fix it as it does not have an Australian label on the back! and it's not a OZ stock!
I'm still 6 months warranty according to me IEMI number but it's based on US!
What do u guys suggests? can I post it to US motorola? possible?
Advice needed
IMO, you should call up Motorola customer service during their normal business hours.
what is wrong with your phone though? it might be cheaper just to do the repairs yourself.
It's not loading/starting up.
After sony annunced :
Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.
I Bought my Xperia from ebay and cant returen it cos it had 10 days return policy and i contact sony brasil and they say they wont fix my xperia cos i didnt bought it from Brazil , that i sould fix it from the origin country its bought , that mean i have to go to HungKong to fix it ? i am really deapointed cos i payed 690$ + 300$ Taxes and now i am stock with a defective phone !!! Sony Brazil acts as if it has nothing to do with SONY brand !!!! plz need help or this will be my last sony mobile !!! really desapointed !!
Any one out there facing same problem ????
fgar82 said:
Any one out there facing same problem ????
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You only waited 7 minutes before replying to our own thread? What do you think his is, and IRC chatoom where you will immediately get 20+ replies?
As for me, here in Singapore, the only difference is the costs - local sets, with a local warranty, get the screen replaced for free. For imported sets you need to pay the servicing fee which is not much.
Remember that the purchase price in a country helps pay for the serving fees in that country.
If you want to give feedback to sony, you should do so on the sony talkback forum.
I didnt know its only changing the screen will solve it , even so Sony in Brazil wont even accept taking the xperia S , i said i pay for the fix but the answer they dont give support for imported cell, so i have to buy the screen from ebay and find some one to change it for me ( pay for changing screen ) !! thats what i am mad about 10 days i have the phone and it will coast me 2 new phones !! and its all SONY Falt !!
Rashkae said:
You only waited 7 minutes before replying to our own thread? What do you think his is, and IRC chatoom where you will immediately get 20+ replies?
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Hehehe its cos i love Sony and thats the first time something like this happen, so i am going crazy !!
fgar82 said:
Hehehe its cos i love Sony and thats the first time something like this happen, so i am going crazy !!
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Lmao
Sent from my HTC EVO 3D X515m using xda premium
This is because you imported an item from other country. Sony Brazil won't fix the phone because the warranty is not cover in Brazil. I have the same situation before. There is only 2 options to fix the phone. Either get friend from Hong kong and ask them to fix it for you or find a local phone repair store to see if they can fix it. Maybe you can wait until Brazil official release xperia s and ask them to fix it(In this case, you might have to pay the full price for fixing).
athris said:
This is because you imported an item from other country. Sony Brazil won't fix the phone because the warranty is not cover in Brazil. I have the same situation before. There is only 2 options to fix the phone. Either get friend from Hong kong and ask them to fix it for you or find a local phone repair store to see if they can fix it. Maybe you can wait until Brazil official release xperia s and ask them to fix it(In this case, you might have to pay the full price for fixing).
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If i keep it that way do u think it will damage the phone ? cos i have a friend who is willing to buy it from me, he sow the yeallow spot but he didnt care about it..
Just wanted to share my ****ty experience with Sony support so thought of making a thread where all can share there's.
Apologize if its made by someone somewhere
So here's mine
1 month back send mail to Sony support when there was problem with signal drop and camera blue spot and I am still receiving mails for them saying to visit service center. Receive 3 mails from them saying same. They really suck. Though the problem was solved here on xda.
And if visit service center the technician sucks at knowledge and way of taking
Btw. Talking about Indian support
Where are you from :-/ !!
Sent from my ST25i using xda premium
After calling Sony several times, I finally spoke to a person that understood what I meant by unlock bootloader(Yes, most of them had no idea what I was talking about, I even used simple terms such as developer unlock phone officially from Sony website etc)
The person said that they will fix the yellow tint since its a hardware issue. What is NOT covered after unlock bootloader is phone internals such as CPU or motherboard damage. They said they have put me in queue to send my phone in for repairs.
It's been almost 2 months and I am still waiting for my turn to repair my phone.
I called them up 2months ago they said I couldn't send it in now as there was no stock of the screen.and the shipment would be arriving next week. A week later I called and they said still no stock, next shipment in 2 weeks. Well, it's already 2 months and I'm not sure if I will ever get a chance to even repair the tint.
Honestly, poor customer service. Phone technical support staff don't know what is bootloader and they can't get their schedule right on when is the freaking shipment coming in.
My original sxs had a hardware fault where while updating to ics via pcc the update stalled at around 25%. I never had access to the phone again, despite being able to successfully flash back to stock gb, bootloop. This was within a few hrs of receiving the phone.
I was initially advised by my carrier to call Sony support and doing so I was immediately put on to a guy who understood what I was on about, thankfully....however the local service centre wasn't actually Sony rather a decorated mobile phone repair company. Several phone calls later and I discovered that my phone wasn't officially supported on their website when filing my details to see them, or send the phone in. More phone calls later I was advised to just come in-store for the fix. By this stage I was exhausted with worry, frustration and disappointment...
Ended up calling my carrier and claiming a Early Life Failure. They sent me a satchel, I called courier, deemed irreparable, got new phone sent... All took about 3 weeks.
So I worry about Sony's support but I'm hoping this will improve over time. From Melbourne, Australia.
Sent from my LT26i using xda app-developers app
In my experience HTC support has full knowledge. Even if it is Bootloader even if it is unlocking. Whatever. You name it and they are ducking there to help.
But htc sucks in UI and Sony rocks
Sent from my ST25i using xda premium
A friend of mine gave me a galaxy S3 from Pakistan. I still have the box with the warranty receipt and purchase date, but on navigating the website I am only directed to UK service centers for the I9300 Galaxy S3. I'm sure they can restore my imei stateside just as well, but whenever I try to register my product on the US site, I can't, it doesn't even give me the option of entering i9300 manually? I live in New York. If you can just direct me to the nearest New York City Samsung Cell phone service center within the 5 boroughs I would be eternally grateful. I live in Queens New York. Searched threads looking to find something similar and couldn't quite nail it. Yes I'm n00b. It happens Can't make phone calls.
Judged by previous posts USA users have sent I9300 to UK for repairs ,
jje
They won't accept it, even for warranty repairs in the US. It's not a US phone. If you need it repaired, you either take it unofficial or post it to Pakistan and have your friend get it repaired there.
If you just want a Samsung repair centre the a USA model forum would be better to ask .
jje