Issues with data connection dropping - Xperia Z2 Q&A, Help & Troubleshooting

At the moment although I'm not on a 4g plan I currently get amazing speeds on dc-hsdpa and this is displayed as "dc" next to my signal bars, however everytime it drops to "h" (assuming hspa or hsupa) my connection fails instantly and I can't load a single page till it goes back to dc-hsdpa. It only seems to happen in the area I live in really but it really is causing problems for streaming and Web browsing. It switches between the 2 bands constantly and very occasionally will pick up h+ but I can't understand while on h it doesn't seem to connect to anything? Sometimes it's so bad that I have to switch data connection off/on again! Any ideas? So frustrating!
Sent from my Xperia Z2 using XDA Free mobile app

Related

Data speeds

Why do I get extremely different data speeds? I test about 3 times a day in the same room in the same building at same time. My speeds range from 140kbps to 1860kbps. I use the speedtest.net app to test. Also im running sc2.9.2. Thanks!
Sent from my SCH-I500 using XDA App
Your speed variatios are due to the fact of volume of calls throughout the day. When less people are using there 3g data speeds on the same tower you ping off of the faster the speed will be on your phone. With this being said during peak hours of phone usage in your area your speeds will be slower.
If you test just before/after sending or receiving a text message, you'll have the test done over 1X, which could explain the slow speeds. Also, as the other person mentioned, data speeds vary greatly based on time of day, weather, usage on the tower, and a host of other stuff. Plus, android using near constant data for various purposes, you could have run a test while other stuff was using the connection, or when nothing was using it.
Thanks for answering, I didnt know that about texting. One other thing I noticed was that if I had 3 or 4 bars of 3g service as soon as I start using data it drops to 1 bar or 2 bars. Im assuming that this is normal because it happens 100% of the time. Thanks again.
Sent from my SCH-I500 using XDA App
I think what the phone does is displays the greatest available signal, but not necessarily the network the signal is coming from. It's likely that if you were to make a phone call, the signal would remain. I'm guessing your phone is displaying your signal with 1X until you go to use data, then it shows you your 3G service.

Why is Edge faster than 3G or H+ (see edit)?

Ever since I've transferred to AT&T I've had laggy data issues. I finally rooted/flashed to AOKP, and while trying to address the issues of no APNs appearing or saving and no signal status in the status bar, I've come to find both AT&T and T-Mobile as Available Networks under some network setting. Am I chasing ghosts here, or is there something actually up?
EDIT: So I really need help troubleshooting the issue. I'll logcat, dump, or whatever necessary. I've been in many cities/areas and this problem persists: if I haven't used data or the phone hasn't been backgrounding traffic, it'll take anywhere from 5 to 30 seconds before a connection is made when I try to access an internet-related function on my phone (even though 3G/H is displayed in the status bar). Out of shear frustration (this has been happening since I got the phone, under stock ROMs and now under AOKP), I tried messing with *#*#info#*#*. I changed WCDMA-preferred to WCDMA-only -- no improvement. Oddly, I also tried GSM-only. Well, great improvement! Even though I only have E, there is absolutely no latency in waiting for a connection -- so pages and other data end up loading faster on Edge than 3G !
I have absolutely no idea why my phone takes forever to make a connection. Under 3G, I see only but a few upstream network activity blips (even under full bars) for as much as 30 seconds, before there is any downstream activity (and when it comes, it comes). Can anyone help???
P.S.: I'm going to try using a friend's SIM later for comparison.
joebobjoe said:
Ever since I've transferred to AT&T I've had laggy data issues. I finally rooted/flashed to AOKP, and while trying to address the issues of no APNs appearing or saving and no signal status in the status bar, I've come to find both AT&T and T-Mobile as Available Networks under some network setting. Am I chasing ghosts here, or is there something actually up?
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Click to collapse
Because they both share the 1900MHz band I believe.
Red5 said:
Because they both share the 1900MHz band I believe.
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Click to collapse
I'd like to know if it shows up for anyone else?
joebobjoe said:
I'd like to know if it shows up for anyone else?
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On AOKP it does for me too. Just ignore it.
Red5 said:
On AOKP it does for me too. Just ignore it.
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An aside: does your phone stay on 3G and switch to H only under moderate network traffic?
joebobjoe said:
An aside: does your phone stay on 3G and switch to H only under moderate network traffic?
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The phone displays 3G because thats what it is... then when data is being processed, it shows H because its using the "what AT&T calls 4G but its really HSPA" side of the network. For just standby time with no data, its going to show 3G because HSDPA is traffic, not standby.
Red5 said:
The phone displays 3G because thats what it is... then when data is being processed, it shows H because its using the "what AT&T calls 4G but its really HSPA" side of the network. For just standby time with no data, its going to show 3G because HSDPA is traffic, not standby.
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Click to collapse
Well that's strange. I'm used to phones displaying what network-level they are capable of. So why would it not just display H for HSPA+ when HSPA+ service is available, instead of only displaying under traffic.
I'm going to go ahead an edit this thread to help troubleshoot what I think to be the main issue.
After some trials I see that the network indicator switches back and forth between 3G and H a few tines before making the connection and transmitting data. Hmmm...
Basically, "4G" will eat your battery alive so the phone idles at 3G and jumps to H+ only when you use data. If you were on a "stock" ATT rom it would always read H+, but this is technically false since when its idle the phone sits in 3G. CM9 and AOKP accurately display it which is why you see the switch.
Sent from my SGH-I777 using Tapatalk
I have a HTC Amaze for a phone and the Galaxy S2 is my media player. Sometimes, when I don't feel like carrying around two devices, I put my T-Mobile SIM in the galaxy and use it as my phone. I must say, Edge is not as slow as I remember it being. Maybe speed is contingent on network traffic. If thats the case, instead of using crowded "faux G" networks, I may defer to Edge to save battery life and get good dl/ul rates.
My phone does the same thing. I noticed it sometime ago. When idle 3g. Internet I get H+. This is with both Shostock2 and Phone Bricker. I was curious to know too but just blew it off because it really doesnt make any difference to me as long as Im getting decent speeds. Im not even with ATT anymore. Went with Straight Talk. Which uses ATT towers. Cant beat the price!!
They don't have the correct apns, but that symbol problem is because the phone doesn't use hspa+ passively, only actively. It causes some lag when downloading, but it is faster fit large data. But your problem is due to a supposed imei range with bad modems. Rehash stick, fix the triangle, and return it.
Sent from my GT-I777 using xda premium

sprint throttles to 1x speed when I listen to stream

When I listen to internet radio for a long period of time my phone goes into a 1x connection. I have to reboot to get it back to 3g. is there a hack on the phone I can do to stop this from happening like a ip refresher or something. it stuck on 1x until I reset the phone. I believe this is sprint doing this on purpose. even though they advertise they dont do this. I use only around 2 gb of data a month.
any help would be nice. I don't want to have to restart my phone every 2 hours when I feal like streaming online music at work
highly doubtful they do that. cause i've been on 3g streaming for hours on end and dont get throttled. Are you in a bad signal area?
no full bars its possible It could be my phone or I am new to sprint and may not have the same limitaions most people have.
Here in hawaii,I usually get 300-1mbps on 3g. However, at home where my signal is 3-4 bars has horrible speeds,and I also notice the same problem. About 5-10mb and the 1x icon shows up.
Honestly I think its a tower issue.
Does it go into 1x on any tower while streaming?
Sent from my EVO using xda premium
The bars on your phone have nothing to do with data signal strength. The bars are for voice signal only.
cruise350 said:
The bars on your phone have nothing to do with data signal strength. The bars are for voice signal only.
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This is correct.
Sent from my EVO using xda app-developers app
cruise350 said:
The bars on your phone have nothing to do with data signal strength. The bars are for voice signal only.
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Click to collapse
How do we find data signal strength? Or do you mean the bars stand for signal strength and not signal speed?
Sent from my EVO using xda premium
It's a big annoying, but you have to go into the dialer, dial ##DEBUG#, go into EVDO Engineering (for 3G, since 1X is your voice and LTE is your LTE) and read the Rx Power. It should be different from your 1X Rx Power and your LTE Rx Power (if you have LTE).
I looked for a data signal meter widget a while back and never found one that worked or pulled from the right info (usually people just pulled from the Settings->About->Network->Signal Strength info, which is 1X (Voice).
Here some more info: http://s4gru.com/index.php?/topic/2...to-determine-your-actual-lte-signal-strength/
cgrimm9 said:
When I listen to internet radio for a long period of time my phone goes into a 1x connection. I have to reboot to get it back to 3g. is there a hack on the phone I can do to stop this from happening like a ip refresher or something. it stuck on 1x until I reset the phone. I believe this is sprint doing this on purpose. even though they advertise they dont do this. I use only around 2 gb of data a month.
any help would be nice. I don't want to have to restart my phone every 2 hours when I feal like streaming online music at work
Click to expand...
Click to collapse
I can say with a known certainty that Sprint does not "throttle" or "cap" data usage on a mobile device. Only the top < 1% of abusers are contacted by sprint, which is usually a letter of intent to cancel service if data abuse continues, or a notice of cancellation. No "throttling" or "capping"
I just find it odd that my phone randomly goes from 3g speed to 1g only after multible hours of use and there was no movement from the phone where I never had a issue.I can go days or weeks without going to 1g when its on 1g I have to restart the phone it will not go back into 3g mode.
cgrimm9 said:
I just find it odd that my phone randomly goes from 3g speed to 1g only after multible hours of use and there was no movement from the phone where I never had a issue.I can go days or weeks without going to 1g when its on 1g I have to restart the phone it will not go back into 3g mode.
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Click to collapse
You could just toggle airplane mode
Sent from my EVO using Tapatalk 2

Decreased data speeds when switching between 3G and 4G

Has anyone else experienced decreased data speeds when switching back and forth between 3G and 4G? Occasionally I'll travel through areas that don't have 4G coverage, and when my phone switches back to 4G from 3G my data speeds will plumit or the phone won't switch back to 4G unless I turn off data then turn it back on again.
Yesterday evening my phone's data speeds were crawling. I took the usual steps of turning off data, turning on airplane mode, restarting the phone, and pulling the battery. It wasn't until I pulled the sim card that my data speeds were back to normal. (Check the speed test results.) Is this in any way normal or is this a bug of some type?
Sent from my ADR6410LVW using xda app-developers app
dbrits said:
Has anyone else experienced decreased data speeds when switching back and forth between 3G and 4G? Occasionally I'll travel through areas that don't have 4G coverage, and when my phone switches back to 4G from 3G my data speeds will plumit or the phone won't switch back to 4G unless I turn off data then turn it back on again.
Yesterday evening my phone's data speeds were crawling. I took the usual steps of turning off data, turning on airplane mode, restarting the phone, and pulling the battery. It wasn't until I pulled the sim card that my data speeds were back to normal. (Check the speed test results.) Is this in any way normal or is this a bug of some type?
Sent from my ADR6410LVW using xda app-developers app
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I have not seen this specifically. I have noticed that sometimes the 4G speed seems slow, but have only seen it at work where service is generally spotty anyway. For me, when the 4G is super slow, it usually drops to 3G or even 1X (sometimes zero signal). I've been using the "LTE OnOFF - HTC Thunderbolt" utility by Cunning Logic with good success. Whenever my phone drops into 3G and doesn't come back (or no signal), I can force it back to 4G with the utility. I cannot say for sure, but the tool appears to turn off the radio, set the desired mode, then turn the radio back on. This usually resolves my issue, unless I am truly in a dead zone.
Just going into airplane mode will bring it back to 4G unless your on elm st. or something. I notice if you downloading our using data pretty heavily and it drops to 3G it won't always come back on It's own.
Sent from my ADR6410LVW using xda app-developers app
Never had this issue.
junkmail9 said:
I have not seen this specifically. I have noticed that sometimes the 4G speed seems slow, but have only seen it at work where service is generally spotty anyway. For me, when the 4G is super slow, it usually drops to 3G or even 1X (sometimes zero signal).
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That's what I found odd. Everything indicated that I was still on 4G; I wasn't on 3G or 1X, but I definitely had speeds that belonged on 1X. I'm baffled - is this a hardware, software, or network issue?
prairiedogn said:
Just going into airplane mode will bring it back to 4G unless your on elm st. or something. I notice if you downloading our using data pretty heavily and it drops to 3G it won't always come back on It's own.
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Click to collapse
Airplane mode doesn't do the trick for me. (And no, I don't live on Elm Street. ) My speeds dropped again this morning and I went straight for the SIM card; I didn't even bother trying airplane mode.
Like you, I've also noticed that after streaming a large amount of data that I'll drop to 3G and it won't switch back to 4G unless I toggle the mobile network off-and-on. I'm always streaming music on Spotify and I've seen this happen more times than I'd like.

[Q] Mobile Internet Super Slow on HAM2

Hello,
I mostly use my phone on Wifi but occasionally switch to mobile data. We don't have 4G where I live. The three types of networks available are GPRS (2G), EDGE (2.5G) and HSP (3.5G). Using my previous phone on Mobile Data, I always see the symbol "H" indicating that I on a 3G network. Here are some observations:
1. Since I started using the HAM2 I always see "4G" instead of "H" even though I'm sure it can't be 4G. I can use the internet but its ridiculously slow.
2. Sometimes, when I'm some far away place, I see "E" indicating that I'm using EDGE which means that the "4G" I usually see does not erroneously represent EDGE.
3. I thought the general network in my area was slow. I tried someone else's SAMSUNG phone. The usual "H" was there and the speed was as is expected of a 3.5G network
So, whats wrong with my phone's internet speed. I've verified that I'm using the same access point as everyone else. But internet is just too slow. Usually in SAMSUNG phones, there's an option where you are allowed to switch from 3G to 2G data networks to save some battery but the HAM2 lacks this option. Instead, when defining the access point, there's an option at the bottom called "Bearer" where there are three options; "LTE", "eHRPD" and "Unspecified". Switching to anything other than "Unspecified" does not work.
Is there something that is causing the internet to be slow on my phone or the HAM2 doesn't support 3G data ?
Thanks
4G = H+
4G LTE = LTE
Not sure where you are located, but if you don't have the proper sim card, and provisioning, you won't see LTE, but just 4G, which is the
"old" H+.
I'm in the states, and depending on where I am, and the time of day, using straight talk (tracfone/at&t card), I get anywhere from snail
speed, to around 12meg which is fine for me, I use less than 2gb of data per month. On the phone, that's another story, I use 1500-2000
minutes per month.
medwatt said:
Hello,
I mostly use my phone on Wifi but occasionally switch to mobile data. We don't have 4G where I live. The three types of networks available are GPRS (2G), EDGE (2.5G) and HSP (3.5G). Using my previous phone on Mobile Data, I always see the symbol "H" indicating that I on a 3G network. Here are some observations:
1. Since I started using the HAM2 I always see "4G" instead of "H" even though I'm sure it can't be 4G. I can use the internet but its ridiculously slow.
2. Sometimes, when I'm some far away place, I see "E" indicating that I'm using EDGE which means that the "4G" I usually see does not erroneously represent EDGE.
3. I thought the general network in my area was slow. I tried someone else's SAMSUNG phone. The usual "H" was there and the speed was as is expected of a 3.5G network
So, whats wrong with my phone's internet speed. I've verified that I'm using the same access point as everyone else. But internet is just too slow. Usually in SAMSUNG phones, there's an option where you are allowed to switch from 3G to 2G data networks to save some battery but the HAM2 lacks this option. Instead, when defining the access point, there's an option at the bottom called "Bearer" where there are three options; "LTE", "eHRPD" and "Unspecified". Switching to anything other than "Unspecified" does not work.
Is there something that is causing the internet to be slow on my phone or the HAM2 doesn't support 3G data ?
Thanks
Click to expand...
Click to collapse
medwatt said:
Hello,
I mostly use my phone on Wifi but occasionally switch to mobile data. We don't have 4G where I live. The three types of networks available are GPRS (2G), EDGE (2.5G) and HSP (3.5G). Using my previous phone on Mobile Data, I always see the symbol "H" indicating that I on a 3G network. Here are some observations:
1. Since I started using the HAM2 I always see "4G" instead of "H" even though I'm sure it can't be 4G. I can use the internet but its ridiculously slow.
2. Sometimes, when I'm some far away place, I see "E" indicating that I'm using EDGE which means that the "4G" I usually see does not erroneously represent EDGE.
3. I thought the general network in my area was slow. I tried someone else's SAMSUNG phone. The usual "H" was there and the speed was as is expected of a 3.5G network
So, whats wrong with my phone's internet speed. I've verified that I'm using the same access point as everyone else. But internet is just too slow. Usually in SAMSUNG phones, there's an option where you are allowed to switch from 3G to 2G data networks to save some battery but the HAM2 lacks this option. Instead, when defining the access point, there's an option at the bottom called "Bearer" where there are three options; "LTE", "eHRPD" and "Unspecified". Switching to anything other than "Unspecified" does not work.
Is there something that is causing the internet to be slow on my phone or the HAM2 doesn't support 3G data ?
Thanks
Click to expand...
Click to collapse
If you have the battery savings set to endurance it Will slow down your internet. Changing to normal would help.
I'm on cricket and mobile hotspot and wifi work great
I'm on metro pcs and had never been more happy till 2 days ago for some reason it started to be really slow, hopefully there is some work being done
I am also using MetroPCS and have had no issues so far. Down speeds are super impressive here in New York. I am almost always around 50mb and have seen 75 a few times. My wifi tethering has also been working with no issues.

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