Related
Definitely not worth the $12.99 price tag. Better to go for something much cheaper.
I recently purchased this product after a recommendation through the XDA EVO 3D forum. I patiently waited for the product to arrive and upon arrival I noticed two screen protectors but only one LCD wet tissue. It didn't bother me at the time because I figured I would never have a need for the other one. I placed the first screen protector on my phone, and had trouble getting it to fit properly on the phone. I eventually got it on, albeit not straight, but there was this long bubble on the edge of the protector with no dust underneath it. I thought it would eventually go away.
A little more than 24 hours after use, I woke up and noticed a hairline scratch/line that was only on the screen protector. I lifted it up with tape, and ran tape under it but the issue still remained. It was not on my phone as I flipped from bottom to top, and the problem was still there. I thought how useful it was to have a second one, but had an issue since there was no other LCD tissue.
Needless to say after 24 hours of receiving your product, my phone now has no screen protector. I am very disappointed thus far with the product, as it is 2-10X the price of other screen protectors. I had no problem paying the price because I had this sense that this was a quality product.
I contacted their customer service, and their only reply was just a standard copy and paste reply that it's not their fault, and they would send another for $3. They actually expect me to pay more money for their overpriced product. I'm pretty sure these screen protectors aren't even worth that much.
TLDR; Don't buy Clarivue Screen protectors. Opt for the cheap ones. They also have horrible customer service.
/endrant
I am using the clarvue and had no issues. Nor did I use the wet wipe to clean it. I simply used a paper towel and some rubbing alcohol to clean the screen then followed up with a microfiber towel to wipe away any dust particles. Went on easy and any bubbles were easily removed by applying some pressure to the screenguard with a papertowel and pressing toward the nearest side.
These are very high quality and easy to apply. My opinion is your problems were due to user error. No reason to bash a company about their product because you didn't know how to properly apply it.
People always ask what kind of screen protector I have. Clarivue rocks!
I have stuck Seidio for all of my EVO and now 3VO needs and you cant go wrong, thier crystle clear screen protectors are thin protect really well and they don't cost that much. 9.99 on Seidio.com
I ended up with a hairline scratch on mine also after a day or 2. I can say that I will not be getting another. My Zagg on my 4g held up forever and I am rough on my phones. I think I'll get another of those.
Sent from my Xoom using XDA Premium App
I have the clarivue, I got it on without any bubbles... you put it on while you're taking the backing off.... the backing is folded between the screen and the cover.... it goes on smoothly, so long as the screen is clean.
As fr the Zagg's, they are tough, but too sticky for me. I use them on non touch screens.
That's all your fault really. (Except the one wipe.) I messed up while installing mine just as you described, so I took it off, rinsed it under some water and cleared a small piece of dust that attached to it. I put it back on, took my credit card to it to clear bubbles, wiped it dry and shiny. Tough luck!
Sent From My HTC Evo 3D Using Tapatalk On The Now Network From Sprint!
I'm sorry, but, I don't see how that is their fault either? You think the company should supply an endless amount until you finally get on installed perfectly?
If they mailed out replacements for free then the pricing would increase even higher. Thus leading to people who can follow instructions to have to pay for the people who cannot. Sounds like you are socialist. Go post this on a socialist forum.
bikrmd86 said:
I ended up with a hairline scratch on mine also after a day or 2. I can say that I will not be getting another. My Zagg on my 4g held up forever and I am rough on my phones. I think I'll get another of those.
Sent from my Xoom using XDA Premium App
Click to expand...
Click to collapse
I had one of the Halo screen protectors on my EVO 4G. No issues with it whatsoever and was a quarter of the price. The lackluster customer service is the only thing that irked me in the whole process. I have no issue stomaching a $13 loss, I just expect better customer service. The CSR's name was Nina, and was not helpful at all!
bryangene said:
I had one of the Halo screen protectors on my EVO 4G. No issues with it whatsoever and was a quarter of the price. The lackluster customer service is the only thing that irked me in the whole process. I have no issue stomaching a $13 loss, I just expect better customer service. The CSR's name was Nina, and was not helpful at all!
Click to expand...
Click to collapse
What did you want their CSR to do for you? You said it yourself they were willing to give you another one for $3. That is 75% off the original price. If that is not good customer service, I don't know what is.
If the item had been defective, then I'd expect them to send you some for free. But that clearly is not the case. The product is fine, the instructions are clear, and they even offer you video instructions on their website.
Sounds to me like the only thing that would make you happy is if they gave you another set for free. That is a wrong way to look at it since the reason the product failed is your inability to apply it correctly.
For those who are interested in buying these, today only you can get some good savings.
Code "clear630" takes 10% off. (this code expires today!)
Code "clarivue1210" takes 10% off. (expires December 10, 2011)
Additionally, buying 3 products takes another 10% off. If you are concerned with the OP's post, they have a package of additional wipes for $9.99 (15 wipes):
http://www.clarivue.com/pre-moistened-cleaning-tissue-pack.html
I ended up paying $10.39 for a pack of two ultra clears for my 3D. I thought about getting 3 packs which would have been $27 or so, but didn't deem it necessary. I have heard very positive reviews for these protectors... we'll see how they go when I get them in a few days.
Clarivue is now offering 25% off over the Holiday weekend(7/1-7/4). 10% code "clarivue1210" cannot be stacked with this 25% but the buy 3 or more product 10% promo does stack for a total of 35% off!
IMO, processing time is slow for something you can just stick in an envelope. I ordered Friday 6/24 at 1pm and received a USPS tracking # immediately but the post office didn't receive the package until Wednesday 6/29 at 11pm. It's supposed to be delivered today, a full week later. It took 3.5 business days for Clarivue to process and only 2 business days for USPS to ship, from west to east coast!
Oh well, tpu case and gorilla glass means my evo 3d to still in perfect condition. I might not even need the screen protector now! But the other 2 evo's on my account are not as careful with their phones as I am so they'll need the protectors.
Per these reviews, I just ordered the Clarivue Ultra Clear protectors. Awesome 25% slae - $9.73 total for a pack - win!
Looking forward to giving them a test drive.
Yeah they seem to be pretty good quality. I ordered mine on 6/22 and didn't receive them until 6/29. I also ordered the one from Seidio, but since it got here first, I put it on my phone. Now I have the Clarivue laying around as backup in case something happens to my Seidio. Just ordered Clarivue for my girlfriend's new iPhone 4 though!
GooseEye said:
Clarivue is now offering 25% off over the Holiday weekend(7/1-7/4). 10% code "clarivue1210" cannot be stacked with this 25% but the buy 3 or more product 10% promo does stack for a total of 35% off!
Click to expand...
Click to collapse
25% off plus an additional 10% off doesn't equal 35% off, it's 32.5% off.
I had the seidio for my evo4g. I'm in construction and it lasted a year! For me that's good. Sand, drywall dust, concrete. Very small scratches but well worth it. Says its hardness is 3h. Who else says that? No one.
enjoying my EVO 3D. But root would be nice.
In my opinion, Screen Guard are the best screen protectors, in terms of ease of application, clarity and smoothness. At this price, you can't beat it too. Here is a link to eBay where I ordered them from. Very pleased with the quality!
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=250840341278&ssPageName=STRK:MEWNX:IT
rtandon87 said:
In my opinion, Screen Guard are the best screen protectors, in terms of ease of application, clarity and smoothness. At this price, you can't beat it too. Here is a link to eBay where I ordered them from. Very pleased with the quality!
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=250840341278&ssPageName=STRK:MEWNX:IT
Click to expand...
Click to collapse
Thanks, purchased.
I have always used Clarivue on my CPs because of ease of installation. Its not bullet-proof but it does the job.
I'd rather get the scratch on the Clarivue than on the touchscreen.
Update February 3:
Tried the GPS test again today and I went from 0 satellites before the RMA to now having 7 satellites. Attached is a screen shot of such.
Good job Asus.
Update February 2:
Received my prime last night and played with it for most of the evening. No problems on honeycomb, updated to ICS and still had no problems. There was no information on exactly what they did to repair like I had hoped but all is good.
GPS is slightly better (1 satellite vs. 0 satellites before) but in my opinion, this isn't a GPS device and I don't plan on using it like one.
So in a TL;DR version: If you plan on RMA'ing, it worked effectively for me but the whole process took about a month.
Original post:
Hello everyone,
I just wanted to take the time to keep you all up to date on how the RMA side of the prime tech support is going for me and possibly others.
I sent my prime to Texas on the 5th (It's been quite a while.. I miss it.) A week later it was received by the repair facility (the 12th). The support status website then said "Waiting" for about 18 days then finally it said "Ready for shipping" and the "memo" section said I received a new serial number.
I'm guessing the support staff did extensive hardware replacement or simply gave me a new prime. I hope some sort of repair report/record is included whenever I get my prime back.
Original complaint was absolutely zero GPS and slight backlight bleed.
I attached a screenshot of the repair status screen.
I'll update this post when I get it back and disclose whether or not the complaints have been fixed or if there are any new problems. Hopefully this helps anyone trying to decide whether to RMA their unit or not.
intresting. Please keep us posted on the updates. let us know what is fixed!
mine says Waiting-[WB5] Wait for Repair\Test\Aging
<troll>
Wait, you returned this because of no-GPS and slight backlight bleed...Really? You must have known GPS wasn't working
Even the IPAD 2s have backlight bleed...
</troll>
None the less, good luck, curious how the RMA is going to go.
I am going through my own trials with them. I bought my Prime on the 20th and and received it on the 21st. On the 24th I was at school and opened the tablet (I have the TF201 Dock) and there was a single pristine crack in the screen. Tablet has no abrasions or dents so it is obvious it was not dropped and I am a bit over protective of a new device for the first few months. I think I just got a bad piece of glass, that or the dock is not designed very well. But since the basic design of the Prime dock is the same as the original Transformer I find that hard to believe.
So they received the tablet in TX Friday. Sat in Waiting yesterday. Today it showed they wanted to confirm repair OOW. I called and asked them ??? and they said it was "expertly analyzed" and found to be customer induced damage. I stayed calm and responded with "the table has been treated like it was priceless. The screen cracked when I closed the tablet while in the ASUS made dock. There are no indications of droppage on the tablet and I find it unacceptable to charge the customer for the repair of what is most likely a manufacturing defect."
Now I am waiting 24-48 to hear from a supervisor. Now if I had dropped the tablet I would be like, ok I screwed up. But I did not. And I did buy ADC insurance from Square so I can get it fixed for free, but I am not going to have them fix something I believe is a manufacturing defect. Guess we will see what ASUS customer support is really made of in the next 24-48 hours. Hate having the tablet for 2 days then spending 2 weeks without it. It's like a big tease! lol
Jonasmyst said:
I am going through my own trials with them. I bought my Prime on the 20th and and received it on the 21st. On the 24th I was at school and opened the tablet (I have the TF201 Dock) and there was a single pristine crack in the screen. Tablet has no abrasions or dents so it is obvious it was not dropped and I am a bit over protective of a new device for the first few months. I think I just got a bad piece of glass, that or the dock is not designed very well. But since the basic design of the Prime dock is the same as the original Transformer I find that hard to believe.
Click to expand...
Click to collapse
Sounds really weird to be cracking on its own. You'd need to be in very high heat or below/near freezing temps to induce it by nature.
Did someone damage it without you looking? BB gun, threw something, etc. Things can't suddenly crack outta nowhere, but this is pure conjecture of course.
First in the line of a major manufacturing defect?
my touch screen wasnt working and usb didnt work
kaijura said:
Sounds really weird to be cracking on its own. You'd need to be in very high heat or below/near freezing temps to induce it by nature.
Did someone damage it without you looking? BB gun, threw something, etc. Things can't suddenly crack outta nowhere, but this is pure conjecture of course.
First in the line of a major manufacturing defect?
Click to expand...
Click to collapse
I wish someone had hit it or I dropped it, I could have just sent it in for Accident repair but I have to try ASUS first because SquareTrade says it is a manufacturing defect if I did not drop the tablet.
Basically I took the tablet, in the dock and closed it. Placed is in a padded neoprene sleeve. Set the tablet and the sleeve on the passenger seat next to me (where it did not move and I hit no pot holes or anything crazy). Drove from work to school. Picked up the tablet and took it inside. Took it out of the sleeve and opened it. BAM crack. Could barely see it from the front on view. I think I just got a bad piece of glass. I have owned the Evo 4G and I own the Evo 3D and a Kindle Fire. All gorilla glass and I have had no problems (granted smaller screens). I attached 2 pics of the crack. (Yes I know there is a sword in one )
Jonasmyst said:
I wish someone had hit it or I dropped it, I could have just sent it in for Accident repair but I have to try ASUS first because SquareTrade says it is a manufacturing defect if I did not drop the tablet.
Basically I took the tablet, in the dock and closed it. Placed is in a padded neoprene sleeve. Set the tablet and the sleeve on the passenger seat next to me (where it did not move and I hit no pot holes or anything crazy). Drove from work to school. Picked up the tablet and took it inside. Took it out of the sleeve and opened it. BAM crack. Could barely see it from the front on view. I think I just got a bad piece of glass. I have owned the Evo 4G and I own the Evo 3D and a Kindle Fire. All gorilla glass and I have had no problems (granted smaller screens). I attached 2 pics of the crack. (Yes I know there is a sword in one )
Click to expand...
Click to collapse
Clearly looks like a defective screen. Don't see any indication of impact to me. They should repair it.
It would take a lot of force to induce that
Jonasmyst said:
I wish someone had hit it or I dropped it, I could have just sent it in for Accident repair but I have to try ASUS first because SquareTrade says it is a manufacturing defect if I did not drop the tablet.
Basically I took the tablet, in the dock and closed it. Placed is in a padded neoprene sleeve. Set the tablet and the sleeve on the passenger seat next to me (where it did not move and I hit no pot holes or anything crazy). Drove from work to school. Picked up the tablet and took it inside. Took it out of the sleeve and opened it. BAM crack. Could barely see it from the front on view. I think I just got a bad piece of glass. I have owned the Evo 4G and I own the Evo 3D and a Kindle Fire. All gorilla glass and I have had no problems (granted smaller screens). I attached 2 pics of the crack. (Yes I know there is a sword in one )
Click to expand...
Click to collapse
I would guess that a serous amount of flex in the tablet would be required to have that happen. Gorilla Glass however is often misunderstood as break resistant when it actually breaks quite easily. It is hardened glass that is SCRATCH resistant, and not even all that scratch resistant. My daughter scratched the screen on one of my phones with a cheap ring, and she wasn't mishandling it at all, just playing a game. have seen rants about Gorilla Glass breaking on phone placed in their back pants pocket, which is so stupid I can't imagine what they were thinking.
Your glass may indeed have been stressed by the bezel, and assembly, and could easily have been defective, when you consider how many Prime Asus was cranking out in December. If it was stressed in it's frame, and you went out in the cold it could have contributed to its failure. You said you opened it at school. This is important: How did you transport it? In a sleeve/case or just Dock/Tablet in backpack? My thinking is it was stressed, and only took some additional flex or twist to have it snap.
Stand your guns, and just mention ONCE that there are no dents marks or abrasions on the tablet casing. Just calmly (as possible, I know how infuriating CSRs can be) ask for a supervisor, explain that the dock was attached the whole time, and no "accidents" "drops" or anything else occurred. MOST IMPORTANT: Ask : What exactly is the "expert analysis" that was done? Was the glass measure at multiple points with a digital micrometer? What evidence do THEY have to suggest customer induced damage?
Yeah I worked as a CSR for 6 or 7 companies over the years. I can generally remain calm as I remember that they are just following their script and typically have little to no power to do anything other than escalate. I am awaiting a call from a Supervisor which should happen in the next 24-48 hours (which that is not an acceptable practice in mine eyes) so I will see what happens there. I plan on mentioning the lack of ANY drop damage. It's become a matter of principle now. In the end Square Trade will fix it for free but I don't think they should have to.
As for Gorilla Glass. It is hardened glass and can break (albeit not nearly as easy as normal glass) and it's scratch resistance is good but not impermeable. And the solid aluminum frame of the table would have to bend for the screen to bend enough to break. Despite the GPS issue (which I do not care about) and Wi-Fi issue (which I really did not notice any problems aka no worse than any of my other devices) I really like the build and solid feel of the tablet. I'll update once I speak to a supervisor and see what happens.
kerryking1 said:
mine says Waiting-[WB5] Wait for Repair\Test\Aging
Click to expand...
Click to collapse
Mine says this too. This means they need a new part. Well they told me that. They are now looking for a replacement. But 64GB Gray is hard to find for them...
Mine is similar. Sent 1-8 and shows they received 1-14. Asked in email yesterday the status and today got an email that it was being replaced. Serial starts now with C10. I am supposed to receive tomorrow and not sure if I'm going to open or just sell / return it. I was hoping they tested before sending but sounds like according to OP that they don't. Kind of a bummer. Mine went back due to a screen chip on original shipping. wifi was fine and GPS was ok though I never drove with it.
So Tuesday I checked my Status to find (low and behold) that is was on hold for customer induced damage/out of warranty repair.
I called customer support and explained to them that the tablet was not dropped and was secured in padded materials during transport, etc. I was told it would be escalated to ASUS Corporate HQ and someone would call me in 24-48 hours. I briefly told him having to wait up to 2 days for someone to contact me was a poor practice. He made a note in my ticket. I waited 48 hours and guess what? NO CALL.
So I called back this morning. Got a rep and the call started bad. I had to give him every piece of information about me again as if I was starting a new RMA despite him having the RMA ticket open in front of him. I then explained I had waited 24-48 hours and not gotten a call from a Supervisor and that I was starting to get upset at the support I am receiving. I got the standard "I apologize for your frustration" and he checked and the RMA was passed to HQ on the first. I asked why it sat around for a day before being passed and he did not have an answer. So 24-48 hours is now 48-72 hours.
By this time my infinite pools of calm are about out. Then he asks me for my phone number so someone can contact me because they don't have. Refer to earlier when I gave him my information (including number) for the second time since this started.
Yesterday I also received an e-mail from the repair center stating the price for fixing the tablet ($186 for the screen and $65 for labor) and a form I could fill out for payment. Really a form to fax in? Are we back in the 90s. I sent them a long e-mail explaining why I was not paying for repair and that I was waiting for hear from a supervisor from HQ and the reasons as to why I believe the tablet screen was defective. I have copied that e-mail I sent and plan on using it as my standard response to we don't fix broken screens under warranty.
So I guess every piece of glass ASUS uses is flawless. At least that is what the repair center thinks.
UGH! Update again when I hear from someone.
Updated OP
You sent it in for only a slight backlight bleed? Must've been more than slight to make you want to send it in. Plus going from 0 sat's to just one can barely be called an improvement. Plus a month wait...
Well glad to hear you got device back n satisfied with it. That's all that matters in the end. Not all RMA are nightmares but the post a coupple ones back sounds bad. I'd be pissed off.
I sent my prime back on January 5th. It had all the issues with it. After 25+ days waiting I got a brand new prime! I think I had to wait because I had the 64GB Gray and they did not have these in stock. This prime serial starts out with a "C". Everything has been working perfectly! GPS, WIFI, KEYBOARD, LAG... those were all the issues I sent it in for. WOW is all I can say! This thing works like it is stated on their product page!
GPS needs to be in the window to work but, it works and works well! I not sure what the peoples homes are made of when they can sit in their house and get it to work.
Time to go mess with it more!
demandarin said:
You sent it in for only a slight backlight bleed? Must've been more than slight to make you want to send it in. Plus going from 0 sat's to just one can barely be called an improvement. Plus a month wait...
Click to expand...
Click to collapse
Well good things come to those with patience I suppose. Today I had a 7 satellite lock within about 15 seconds.
Screenshot attached to the OP.
bscotth said:
Update February 3:
Tried the GPS test again today and I went from 0 satellites before the RMA to now having 7 satellites. Attached is a screen shot of such.
Good job Asus.
Update February 2:
Received my prime last night and played with it for most of the evening. No problems on honeycomb, updated to ICS and still had no problems. There was no information on exactly what they did to repair like I had hoped but all is good.
GPS is slightly better (1 satellite vs. 0 satellites before) but in my opinion, this isn't a GPS device and I don't plan on using it like one.
So in a TL;DR version: If you plan on RMA'ing, it worked effectively for me but the whole process took about a month.
Original post:
Hello everyone,
I just wanted to take the time to keep you all up to date on how the RMA side of the prime tech support is going for me and possibly others.
I sent my prime to Texas on the 5th (It's been quite a while.. I miss it.) A week later it was received by the repair facility (the 12th). The support status website then said "Waiting" for about 18 days then finally it said "Ready for shipping" and the "memo" section said I received a new serial number.
I'm guessing the support staff did extensive hardware replacement or simply gave me a new prime. I hope some sort of repair report/record is included whenever I get my prime back.
Original complaint was absolutely zero GPS and slight backlight bleed.
I attached a screenshot of the repair status screen.
I'll update this post when I get it back and disclose whether or not the complaints have been fixed or if there are any new problems. Hopefully this helps anyone trying to decide whether to RMA their unit or not.
Click to expand...
Click to collapse
Your kidding right? You sent your Prime in to have GPS fixed? There is no fix you cannot use it for navigation what the heck do you care if you can lock on to satellites or not it's irrelevant. You haven't had your Prime for a month and your happy with Asus?..... ROFL
Thanks OP. My replacement unit is coming on Monday. Here's my status: http://i41.tinypic.com/211jep2.jpg
And yes, GPS was one of several reasons I RMA'd.
Okay. I'm on my second Z Ultra in the past 9 weeks. The first freezing and dying after 28 days.
The replacement appeared and I've been using it the past 5 weeks.
This morning I went for a walk with my dog and put the phone in the front pocket of my jeans. There was nothing else in the pocket; coins, keys, etc. to ensure the soft scratchable coating of the phone wasn't affected.
Came home 20 minutes later and received a call. When I retrieved the phone from the pocket there were cracks all across the front screen starting from the edge of the glass beside the on/off button.
Whilst the display lit up as normal behind, the phone functions; answering, etc. were inoperable.
Now it's galling that this phone has NEVER been dropped. I never had ANY impact on the phone; knocking into a doorway, etc. during my walk with my dog. So how come it just seemed to 'explode'?
Have sent it off to Sony's repair hub in the UK in the hope that they'll repair under warranty as there was NO accidental damage and the case around the point of where the screen breakage - like the rest of the case - doesn't have a scratch nor mark.
The Sale of Goods Act in Scotland states:
Customers do have a legal right to a refund, repair or
replacement if an item they purchased
• does not match the description
• is not of satisfactory quality
• is not fit for purpose
Fit for purpose surely includes phones that can be carried in a pocket without a screen cracking?
Opinions please...
NoBetterWords said:
Okay. I'm on my second Z Ultra in the past 9 weeks. The first freezing and dying after 28 days.
The replacement appeared and I've been using it the past 5 weeks.
This morning I went for a walk with my dog and put the phone in the front pocket of my jeans. There was nothing else in the pocket; coins, keys, etc. to ensure the soft scratchable coating of the phone wasn't affected.
Came home 20 minutes later and received a call. When I retrieved the phone from the pocket there were cracks all across the front screen starting from the edge of the glass beside the on/off button.
Whilst the display lit up as normal behind, the phone functions; answering, etc. were inoperable.
Now it's galling that this phone has NEVER been dropped. I never had ANY impact on the phone; knocking into a doorway, etc. during my walk with my dog. So how come it just seemed to 'explode'?
Have sent it off to Sony's repair hub in the UK in the hope that they'll repair under warranty as there was NO accidental damage and the case around the point of where the screen breakage - like the rest of the case - doesn't have a scratch nor mark.
The Sale of Goods Act in Scotland states:
Customers do have a legal right to a refund, repair or
replacement if an item they purchased
• does not match the description
• is not of satisfactory quality
• is not fit for purpose
Fit for purpose surely includes phones that can be carried in a pocket without a screen cracking?
Opinions please...
Click to expand...
Click to collapse
Feel for ya man, that sucks. Worth reading the following thread:
http://www.xperiablog.net/2013/11/...ays-for-xperia-z-series-suggests-leaked-info/
It seems Sony is prepared for this and acknowledges it may be an issue. I wonder if there was an existing defect in your screen cos that shouldn't happen without dropping it.
Sent from my C6833 using XDA Premium 4 mobile app
Sorry man
In the first week that I had mine I managed to drop it from about 1.5 m out of my pocket while climbing on to a platform on to the concrete floor with no case, end result just the smallest of marks on the aluminium case on the bottom left. All in all I was impressed at how strong it was - seen a S4 dropped at work from the same hight, didn't fare so well.
I guess Xperia Z, Z Ultra and probably Z1 isn't a perfect match for pockets?!
Opinion
Hi, I have most of the smart phones & tablets that were produced since the early i-Mate until now and i keep them all, The best for me is the "Note III" but i can't hold only 1 cell phone as i need another phone number for work so i got the Z-Ultra
until now it has only a little scratch on the back glass but the point is that i used to get Samsungs for my wife and by the same week of purchase they fell either on floor, asphalt or anything and their screens(Digitizer or Panel) gets cracked easily, Since the release of the Z i liked it so i got it for her and i must say it fells on the floor at least 3 times a day and guess what, the device has nothing but little scratches on the side frame, It has a great build and quality, I will stick with Sony for my wife as its the only phone we have tried that can resist this much
Hi, I have had a text saying my S23 Ultra is being delivered today, which is great and ahead of originally planned.
Can anyone tell me if their phone come with a factory fitted screen protector, or does the S23 not have one?
Regards
James
The is no screen protector on S23U.
no - just the black sticker
No screen protector on the one I received from T-Mobile last week.
No screen protector on S23U in Bulgaria either. The only protection you get is the plastic peels on the metal frame - everything else you have to pay for.
EE sent me a S23+ today instead of an Ultra. Yay.
Delboy. said:
EE sent me a S23+ today instead of an Ultra. Yay.
Click to expand...
Click to collapse
Canceled mine and wifes contracts on Friday, phones arrived anyway and EE doesn't know how to claim them back as they are not linked to our accounts lol
Joloxx9 said:
Canceled mine and wifes contracts on Friday, phones arrived anyway and EE doesn't know how to claim them back as they are not linked to our accounts lol
Click to expand...
Click to collapse
Free phones
Delboy. said:
Free phones
Click to expand...
Click to collapse
Yeah until someone figure it out I will give them chance tomorrow to sort it out
In Sweden ( bought in Samsung store) comes without factory screen protector
I bought 2 of them, one is for family member
Packed with soft screen foil and the other one without
Mine came with an ass looking protector - with a giant hole in the middle, it supposed to be like that, they said to me because of the fingerprint reader. C'mon Samsung. I threw it in the bin immediately.
Not having a screen protector is part of the screaming lie "Samsung is saving the planet" ....15 tons saved for MILLIONS of phones...amounts to nothing.
Let me show you how much plastic I got buying screen protectors from Scamazon... probably 100g going straight to the landfill.
Imagine if I also bought a charger...
People are SO gullible...so many reviews praise Scamsung for caring about the environment, when the absolute opposite is true.
I had an "almost" successful trade-in from Samsung.com, I sent my S22U and they just received it yesterday. It has no cracks nor scratches at all, it is in prestine condition, I took pictures and videos before boxing it in. Then i received an email saying that the phone have "crack" on body and / screen! So they're going to charge me $155! I was so mad and I immediately called CS and i told them It has no cracks at all before before sending it. Good thing they have an easy to talk to CS. It was resolved immediately because I told them i took pictures and video of it right before i put on the box.
This was my 2nd trade-in nightmare, the 1st one was the Smartwatch trade-in, same thing. They said it has crack also. I wonder who really are checking these?
Samsung is notorious for doing this. Happens with repairs too and has been going on for years.
Many have reported similar experiences.
Another option on addition to taking pics of it is to let a FedEx rep examine the phone then photograph and box it there. ALWAYS insure the shipping for the new replacement price of the phone. Double box and pad/tape it up well.
blackhawk said:
Samsung is notorious for doing this. Happens with repairs too and has been going on for years.
Many have reported similar experiences.
Another option on addition to taking pics of it is to let a FedEx rep examine the phone then photograph and box it there. ALWAYS insure the shipping for the new replacement price of the phone. Double box and pad/tape it up well.
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Click to collapse
Yeah, i had to carefully wrapped it from the S23U shipping wraps / box and even installed my old case
Unreal! Samsung tried to do the same thing to me. Wanted to take $155.00 off the value of the Trade-in cause they said the screen was cracked. But i had removed all my accounts from the phone, factory reset it, packed it up in its original box, took pictures and wrote down the IEMI and Serial numbers. Phone was in MINT condition without even a scratch. So they quickly reversed course and gave me the full $500 trade-in value. But it's the first Trade-in where I have had a problem with them. They must have some seriously crooked people on payroll at their warehouses in Texas because obviously I am not the first one they have done this too.
My trade-in with Samsung Germany (S22U Exynos) went flawlessly (sent back with screen protector still on, in the original box). Is it an issue people in USA are often having with the trade-ins?
My S22U trade-in went perfectly too.
I'm in the UK and I actually traded in my 12GB/512GB SnapDragon S9080 which was a Hong Kong spec S22U (and cost me £300 less than the equivalent UK spec phone initially). I got £620 trade-in value for it.
I also only factory reset it as opposed to removing my Google Account first so that debunks that rumour too!
p.dixon0 said:
My S22U trade-in went perfectly too.
I'm in the UK and I actually traded in my 12GB/512GB SnapDragon S9080 which was a Hong Kong spec S22U (and cost me £300 less than the equivalent UK spec phone initially). I got £620 trade-in value for it.
I also only factory reset it as opposed to removing my Google Account first so that debunks that rumour too!
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No rumor. If you factory reset from settings you should be ok. If you do the reset from the boot menu without removing your Google account FRP will be active.
Jaxom84 said:
My trade-in with Samsung Germany (S22U Exynos) went flawlessly (sent back with screen protector still on, in the original box). Is it an issue people in USA are often having with the trade-ins?
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It could be in USA only, well at least, most likely
jhun80 said:
It could be in USA only, well at least, most likely
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Did a class-action against Samsung US got launched in the recent years? If many people are encountering that kind of stuff, I'm nearly surprised that it hasn't been done (yet?).
Small scratch below the camera, samsung called badly cracked and offered the same $155 charge.
I will never trade in with samsung again.
jhun80 said:
I had an "almost" successful trade-in from Samsung.com, I sent my S22U and they just received it yesterday. It has no cracks nor scratches at all, it is in prestine condition, I took pictures and videos before boxing it in. Then i received an email saying that the phone have "crack" on body and / screen! So they're going to charge me $155! I was so mad and I immediately called CS and i told them It has no cracks at all before before sending it. Good thing they have an easy to talk to CS. It was resolved immediately because I told them i took pictures and video of it right before i put on the box.
This was my 2nd trade-in nightmare, the 1st one was the Smartwatch trade-in, same thing. They said it has crack also. I wonder who really are checking these?
Click to expand...
Click to collapse
Darn it. I had to rush out my shipment so I had no time to take photos or videos. I also didn’t have the phone box so I just put case and wrapped phone in bubble wrap in a tight box. Does have minor scratches on screen as I only used it with case and no screen guard but nothing else
harsh9101 said:
Darn it. I had to rush out my shipment so I had no time to take photos or videos. I also didn’t have the phone box so I just put case and wrapped phone in bubble wrap in a tight box. Does have minor scratches on screen as I only used it with case and no screen guard but nothing else
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Click to collapse
If you don't use a screen protector it will likely get scratched.
Always keep the original box. When shipping place that in a sturdy box that's bigger and place bubble wrap all around it so it's not loose or in contact with the box, seal with tape.
Get a larger box and repeat.
ALWAYS fully insure the shipping. If prepaid make sure the issuer of the label is fully insuring YOUR phone! If in any doubt pay for the shipping yourself. Use FedEx or UPS, 2nd day is best.
harsh9101 said:
Darn it. I had to rush out my shipment so I had no time to take photos or videos. I also didn’t have the phone box so I just put case and wrapped phone in bubble wrap in a tight box. Does have minor scratches on screen as I only used it with case and no screen guard but nothing else
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Click to collapse
If you didn't have the original phone box you were supposed to send it back in the S23u box.
harsh9101 said:
Darn it. I had to rush out my shipment so I had no time to take photos or videos. I also didn’t have the phone box so I just put case and wrapped phone in bubble wrap in a tight box. Does have minor scratches on screen as I only used it with case and no screen guard but nothing else
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Click to collapse
They didn't asked for the video or picture when I called them. You should be fine... if in US, good luck!
jhun80 said:
They didn't asked for the video or picture when I called them. You should be fine... if in US, good luck!
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That's for your protection not theirs!
It strengthens your position if your insurance claim is disputed. Cover your six...
Got exactly the same issue.
My trade in S22 Ultra was in pristine condition.
I contacted support on chat and it took the representative less than five minutes to cancel the charge.
Did they actually checked?
Are they taking a chance that we are going people are going to suck it up and pay $155?
This is borderline fraudulent.
My trade in went down to 1$ value :-( It was originally 5$ so I'm not that disappointed
Seems like this is US problem mostly. My S22U went in... took Samsung 10 days to process and then I've got email that has been done. So my only complain could be lack or very minimal information provided of what is going on.
Paul_Deemer said:
If you didn't have the original phone box you were supposed to send it back in the S23u box.so you mean the shipping box or the actual Samsung s23 ultra packaging? Cause I just toss my S22 in the shipping box the s23 came in and deip the thing off at fed ex. I did keep my screen protector on it and I also left the case on. Got my full credit day before yesterday.
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The instructions for Samsung state to put the phone in the box nothing else. No cases, no accessories etc. Just the bare phone. And you put it in the S23U box and put the s23 box in the shipping box that it came in. At least that how you supposed to do it. I always have my original box so I put mine in the S22U box.