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My phone is having some weird issue and I am trying everything to fix it. I have had it about a month and this issue randomly came up while listening to music. I have got it to start up normal once or twice but for now it turns on works fine but now wifi and no sim card for a couple of seconds. No wallpaper will be shown and it will reboot over and over again. Has anyone ever sent there phone back to sony and how does that work?
My Z Ultra had issues with the signal. I realized that after about a week. And it took me another couple of weeks to find time to take it to the Sony Service Center here in Bangalore, India. They said they will update firmware first to check. They called me after 4 days and found to my surprise they had replaced with a new Mobile.
So don't worry, go over to the nearest Sony Service Center and they will do what they can. My 2 cents.
smaiitm said:
My Z Ultra had issues with the signal. I realized that after about a week. And it took me another couple of weeks to find time to take it to the Sony Service Center here in Bangalore, India. They said they will update firmware first to check. They called me after 4 days and found to my surprise they had replaced with a new Mobile.
So don't worry, go over to the nearest Sony Service Center and they will do what they can. My 2 cents.
Click to expand...
Click to collapse
Thank you very much!
Had to send my C6833 in cuz the screen cracked and I don't know how it happened! I was at the Bears/Giants game a while back and I used it to take a few pictures at the 2 minute warning. Decided to leave at 30 seconds remaining. Ended up getting split up from a buddy, so I opened the flip case and noticed I had three big cracks in the screen, rendering it COMPLETELY USELESS! Ordered a replacement screen on eBay from some retailer in California, only to receive an Xperia Z screen. The retailer told me that if it wasn't the right one, there's nothing they can do for me. Argued via email for about two hours to convince them to waive the restocking fee and sent it back. Ended up sending the phone to Sony and when they looked up my IMEI number, they told me it was manufactured in Singapore (warranty doesn't cover cracks either). It's been three weeks since I shipped it to them and they don't have any news on my phone til it gets fixed. In the meantime, I'm stuck using my lousy old Archos 80 G9, which likes to restart randomly all the time. #FirstWorldProblems
Sent from my ARCHOS 80G9 using Tapatalk 4
Used my Ultra (C6802) for a week after I bought it and the screen went blank during charging
Thought it was the screen of death bug, did a hard reset and the phone wont turn on at all
Sent the phone to sony for repairs and was told that my Ultra needs to change the whole motherboard
Got it back after a month and everything seems to be okay so far
Hope they sealed it back properly
** UPDATE ** 11/27 Received an email from Sony today (after not hearing anything for a month) and apparently, it's gonna cost me $355 plus tax to replace the front touch screen.
Sent from my ARCHOS 80G9 using Tapatalk 4
All this bad news I don't like. I am using my galaxy s2 because the mini pro was not the newer mini pro like i thought it was when I bought it. I am having withdraws haha.
You want bad news? Let me get @hamdogg
This Friday it will be 5 weeks since I sent mine in for repair!! and all that was wrong was the LED charge indicator.
SHUT THE.... FRONT DOOR!
hamdogg said:
This Friday it will be 5 weeks since I sent mine in for repair!! and all that was wrong was the LED charge indicator.
SHUT THE.... FRONT DOOR!
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Click to collapse
I am gonna think positive.
hamdogg said:
This Friday it will be 5 weeks since I sent mine in for repair!! and all that was wrong was the LED charge indicator.
SHUT THE.... FRONT DOOR!
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Click to collapse
Excellent. The response i was looking for
IAmBrock said:
I am gonna think positive.
Click to expand...
Click to collapse
Give me 5 seconds.. I'll be right back.
EDIT: Alright @IAmBrock. I'm back (not that you even noticed!), and i'm bored so i contacted Sony. I'm assuming you're in the US since you've owned a My Touch 4G (real detective work there!), so i got told that Sony has a Sony Mobile service center in Laredo, Texas. It takes up to 14 days to get something repaired (and shipped back to you) IF you have the US or Canadian model. Apparently it's not that easy if you have the international version. Don't ask me why, but my guess is warranty and all that
EDIT 2: More info, since i'm already at it:
Laredo Customer Satisfaction Center
Sony Electronics Inc.
11302 Eastpoint Drive
Buidling B, Suite C
Laredo, Texas 78045
Voice: 866-357-6230; Option 3
FAX: 956-728-2109
Got serious singnal problems.
will need to take my c6833 in
Should i unroot first?
this is a big problem for me since i have the latest firmware,
so if i unroot, i wont be able to root again :crying:
LordManhattan said:
Excellent. The response i was looking for
Give me 5 seconds.. I'll be right back.
EDIT: Alright @IAmBrock. I'm back (not that you even noticed!), and i'm bored so i contacted Sony. I'm assuming you're in the US since you've owned a My Touch 4G (real detective work there!), so i got told that Sony has a Sony Mobile service center in Laredo, Texas. It takes up to 14 days to get something repaired (and shipped back to you) IF you have the US or Canadian model. Apparently it's not that easy if you have the international version. Don't ask me why, but my guess is warranty and all that
EDIT 2: More info, since i'm already at it:
Laredo Customer Satisfaction Center
Sony Electronics Inc.
11302 Eastpoint Drive
Buidling B, Suite C
Laredo, Texas 78045
Voice: 866-357-6230; Option 3
FAX: 956-728-2109
Click to expand...
Click to collapse
I think I have international version but it has been shipped to texas. I hopping it will only take 14 days but I think the lady said since it was manufactured in Singapore that it would take a fairly long time seeing they have to get the parts imported. I hope it will be here before christmas time actually way before. I miss my phone so bad that I have wasted 99.99 on an xperia mini pro from 2010 and 40$ on an HP veer from 2011. Don't ask me why. I just want my phone back so bad and going back to the samsung galaxy s2 is making it worse. It feels horrible now and I think it is having troubling holding a charge even though I just bought a new battery for it seeing my mom is using it now. Sony Xperia Z Ultra may not have the best battery but it is way better than my s2 before and after it stopped holding a charge. Thanks for contacting sony for me. It means a lot.
So far 3 weeks
After using my 6833 for 1 month lost control of the screen. It was working but it was doing what it wanted. Hard resets and on the phone to Sony didn't help. Sent the phone for repair 3 weeks ago. Every other day i call them and they say that the phone is UK version and that is why it take so much time to repair it here in Canada. They are waiting for some part. Wouldn't say about which one. No time reference for repair for non Canadian version. Theoretically it can take years. They wouldn't send replacement.
Honestly guys, i wanted bigger phone after my n7000 and note 3 wasn't big enough. Had huge hopes for Ultra. Now i deeply regret moving from samy to sony. May be i was just unlucky that my sony got broken BUT..... I spent 850 bucks on it when it just came out. Camera is ****! Software and xda development is poorer than samsung. And sony service is so bad. They should have sent replacement for me if they can't fix it fast.
Sony - big disappointment!
Next phone - back to Samsung.
andrew maliar said:
After using my 6833 for 1 month lost control of the screen. It was working but it was doing what it wanted. Hard resets and on the phone to Sony didn't help. Sent the phone for repair 3 weeks ago. Every other day i call them and they say that the phone is UK version and that is why it take so much time to repair it here in Canada. They are waiting for some part. Wouldn't say about which one. No time reference for repair for non Canadian version. Theoretically it can take years. They wouldn't send replacement.
Honestly guys, i wanted bigger phone after my n7000 and note 3 wasn't big enough. Had huge hopes for Ultra. Now i deeply regret moving from samy to sony. May be i was just unlucky that my sony got broken BUT..... I spent 850 bucks on it when it just came out. Camera is ****! Software and xda development is poorer than samsung. And sony service is so bad. They should have sent replacement for me if they can't fix it fast.
Sony - big disappointment!
Next phone - back to Samsung.
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Click to collapse
1. You send a device that you've purchased from another country to a local(?) service center and expect it to be a quick fix (hint: warranty)
2. You've been unlucky. Go ahead and search the forum. You won't find another person with this issue.
3. You can't compare the Ultra with a Note. The Ultra is a niche device, so you can't expect millions of people to buy it; and therefore the lack of activity in the dev section (compared to the Samsung section)
4. Sony may have poor service, but don't tell me that Samsung is any better:
"Samsung tells customer to shut up about Galaxy S4 fire and they’ll swap his burnt phone"
And let's not forget the other S4 that went up in flames yesterday, and the S3 that exploded.. Oh wait, another S4 caught fire today! But wait, there's more! Faulty battery (S4)? S4s that won't charge? An S4 that melted over night? The S4 Active isn't waterproof?
And i'll stop here - right after this one where an S4 caught fire and took the owners apartment down with it
Samsung is sure making quality devices! I'd rather have a display defect than burning to death. That's just me though.
You are right, ive been just unlucky with my ultra. I just expected too much for the 850 bucks phone. Still don't understand what is the problem with the phone which i bought from the UK unlocked and with worldwide warranty. Why it should be a problem to repair it in any different country where Sony is in business? It took 3 days for the phone to be shipped to me when i bought it and it is taking 3 weeks (so far) for some part to be shipped). I treat myself with the new phone every year and loosing it for month or two it's a big deal for me. I have to use my wife's nexus 4 with that tiny screen now. Do you feel my pain?
About Samsung. Im sure they have some issues too but I didn't have any with my n7000 for 2 years. but it's just my personal experience.
LordManhattan said:
1. You send a device that you've purchased from another country to a local(?) service center and expect it to be a quick fix (hint: warranty)
2. You've been unlucky. Go ahead and search the forum. You won't find another person with this issue.
3. You can't compare the Ultra with a Note. The Ultra is a niche device, so you can't expect millions of people to buy it; and therefore the lack of activity in the dev section (compared to the Samsung section)
4. Sony may have poor service, but don't tell me that Samsung is any better:
"Samsung tells customer to shut up about Galaxy S4 fire and they’ll swap his burnt phone"
And let's not forget the other S4 that went up in flames yesterday, and the S3 that exploded.. Oh wait, another S4 caught fire today! But wait, there's more! Faulty battery (S4)? S4s that won't charge? An S4 that melted over night? The S4 Active isn't waterproof?
And i'll stop here - right after this one where an S4 caught fire and took the owners apartment down with it
Samsung is sure making quality devices! I'd rather have a display defect than burning to death. That's just me though.
Click to expand...
Click to collapse
andrew maliar said:
You are right, ive been just unlucky with my ultra. I just expected too much for the 850 bucks phone. Still don't understand what is the problem with the phone which i bought from the UK unlocked and with worldwide warranty. Why it should be a problem to repair it in any different country where Sony is in business? It took 3 days for the phone to be shipped to me when i bought it and it is taking 3 weeks (so far) for some part to be shipped). I treat myself with the new phone every year and loosing it for month or two it's a big deal for me. I have to use my wife's nexus 4 with that tiny screen now. Do you feel my pain?
About Samsung. Im sure they have some issues too but I didn't have any with my n7000 for 2 years. but it's just my personal experience.
Click to expand...
Click to collapse
Sure, i still have my N7000, and i've never had any issues with it, but i've never had any issues with my Ultra either. It's a lottery when we buy electronics. I can't see why they should use that much time on fixing it (you do have warranty), but i guess it's just some corporate bureaucracy **** their doing. The longest i had to wait was when i had the HTC Touch back in 2007. It took them 7 weeks to swap the motherboard.
[Queen OTE=LordManhattan;48319629]Sure, i still have my N7000, and i've never had any issues with it, but i've never had any issues with my Ultra either. It's a
when we buy electronics. I can't see why they should use that much time on fixing it (you do have warranty), but i guess it's just some corporate bureaucracy **** their doing. The longest i had to wait was when i had the HTC Touch back in 2007. It took them 7 weeks to swap the motherboard.[/QUOTE]
I agree. You can be unlucky with any electronics.
If i bought some average phone for 200 bucks or so i may be expect average customer (warranty) service.
But if you buy one of the most expensive phone in the World you might wanna know if something goes wrong with it it will be done very fast or exchanged for new one.
I know it's different story but when my Samsung monitor got broken after 24 months of use (i had 36 month warranty from manufacturer. Not insurance) . They didn't even checked the monitor. The delivery guy came, brought refurbished working one and took my broken one away. End of story. I liked it a lot! It was in UK though.
megadp said:
** UPDATE ** 11/27 Received an email from Sony today (after not hearing anything for a month) and apparently, it's gonna cost me $355 plus tax to replace the front touch screen.
Sent from my ARCHOS 80G9 using Tapatalk 4
Click to expand...
Click to collapse
I had same problem too , But the 3 party repair it $200 only then happy to use again .
They are sending me a replacement phone. I hope it is the right one with lte.... They are sending me the american version will there be much of a difference?
Hey guys, I work in Virgin media and have phones4u next door.
I was speaking to someone and they said its on sale at the minute because its being discontinued. Apparently people come back saying all the xperia line are terrible. I've had nothing but good news from the people who buy the ones we sell.
But yes, they are cheap at the moment. Around £300 for unlocked. Or £27.99 on contract.
I find it hard that its so bad Sony are discontinuing one of there phones, maybe they will unveil a new ultra?
This also means no more support. I reckon an update for 4.4.3 will come out. Maybe 1 extra update after that and I'll be dead
What a shame.
J
Sent from my C6833 using xda app-developers app
JackHanAnLG said:
Hey guys, I work in Virgin media and have phones4u next door.
I was speaking to someone and they said its on sale at the minute because its being discontinued. Apparently people come back saying all the xperia line are terrible. I've had nothing but good news from the people who buy the ones we sell.
But yes, they are cheap at the moment. Around £300 for unlocked. Or £27.99 on contract.
I find it hard that its so bad Sony are discontinuing one of there phones, maybe they will unveil a new ultra?
This also means no more support. I reckon an update for 4.4.3 will come out. Maybe 1 extra update after that and I'll be dead
What a shame.
J
Sent from my C6833 using xda app-developers app
Click to expand...
Click to collapse
No it won't be discontinued that fast. the fact that GPe version exists and that in Japan, there are additional version of Z Ultras that just have been announced 2-3 months ago, should not end this mighty of a phone that quick. But if we're talking for the next Z2 Ultra might be pushed early, that should be the reason.
In the mean time, Sony should stick with 18 month of policy for at least their Z branded Xperias. heck even the original Xperia Z might taste KitKat after all, which for the Z Ultra should be updated at least until the end of year 2014.
Glad i got one when i did then. loved every minute of ownership and dont see that changing anytime soon.
JackHanAnLG said:
Hey guys, I work in Virgin media and have phones4u next door.
I was speaking to someone and they said its on sale at the minute because its being discontinued. Apparently people come back saying all the xperia line are terrible. I've had nothing but good news from the people who buy the ones we sell.
But yes, they are cheap at the moment. Around £300 for unlocked. Or £27.99 on contract.
I find it hard that its so bad Sony are discontinuing one of there phones, maybe they will unveil a new ultra?
This also means no more support. I reckon an update for 4.4.3 will come out. Maybe 1 extra update after that and I'll be dead
What a shame.
J
Sent from my C6833 using xda app-developers app
Click to expand...
Click to collapse
I highly doubt that Sony is discontinuing it. It's more plausible that Phones4U is getting rid of it, and therefore having the sale. They are probably waiting for the Z2 Ultra.
Sent from my C6833 using Tapatalk
Perhaps, I wouldn't of thought Sony would make another Ultra, it doesn't seem to have sold well at all, and you can make the phone any bigger without it being a tablet, and you couldn't make it smaller because what's the point.
It seems phones4u and EE are not doing it anymore, haven't checked other carries
J
Sent from my C6833 using xda app-developers app
I'm sure there will be another version, just look at the large phones in Asia.
I probably wont be getting the Z2 Ultra - cant see the point in upgrading every year, lets see what the Z3 ultra brings to the table:laugh:
Hi guys, I am very much looking forward to sell my HTC One and get an Xperia Z2. I was just waiting till the price of the xperia z2 drops a little bit more. Right now on ebay and amazon is about $500.
Based on your experience with previous phones, Do you guys think it will drop even more once the z3 gets actually released in the U.S? :fingers-crossed:
Thanks :highfive:
cuyo11 said:
Hi guys, I am very much looking forward to sell my HTC One and get an Xperia Z2. I was just waiting till the price of the xperia z2 drops a little bit more. Right now on ebay and amazon is about $500.
Based on your experience with previous phones, Do you guys think it will drop even more once the z3 gets actually released in the U.S? :fingers-crossed:
Thanks :highfive:
Click to expand...
Click to collapse
Usualy happens
Was $800 on release, its about $500 some places
Was £699 when released and is about £480 now :/ probably price will drop some more in coming months
i somehow really feel bad i bought mine at sony store because its on "SALE" for about 579 and thinking it was already cheap and yeah its more cheaper at amazon but it says No Warranty. i don't think it will get any price drop since sony store started to put Z2 on Sale
RollWii said:
i somehow really feel bad i bought mine at sony store because its on "SALE" for about 579 and thinking it was already cheap and yeah its more cheaper at amazon but it says No Warranty. i don't think it will get any price drop since sony store started to put Z2 on Sale
Click to expand...
Click to collapse
Random note~
No warrenty but if you have proof of purchase you have a 2 year warrenty from sony and its started from when you obtained ownership of the device
Envious_Data said:
Random note~
No warrenty but if you have proof of purchase you have a 2 year warrenty from sony and its started from when you obtained ownership of the device
Click to expand...
Click to collapse
Yeah i got pretty excited when i saw SALE on the sony site so i grabbed one instead of Galaxy S5 well still i think sony z2 is a better deal than S5 but yeah i could save 79 bucks from amazon eitherway im happy with my Z2 and based on readin z2 and z3 have minimal difference so on topic starter you can buy Z2 to save more but i dont think it will get price drop it was only released this year
378 4g here in Greece. 411 for S5
cuyo11 said:
Hi guys, I am very much looking forward to sell my HTC One and get an Xperia Z2. I was just waiting till the price of the xperia z2 drops a little bit more. Right now on ebay and amazon is about $500.
Based on your experience with previous phones, Do you guys think it will drop even more once the z3 gets actually released in the U.S? :fingers-crossed:
Thanks :highfive:
Click to expand...
Click to collapse
Of course it will, and the longer you wait the greater the price drop, look at the price of the Z1 now!
it will surely drop wait sometime
Has anybody heard anything about preordering this in the US market?
I was going to get a Z3 Tablet Compact at the end of this month, but, if the price rumors are true, the Z4 Tablet will have a release price about the same to $50 more than the Z3TC is currently selling for. Why spend full price on a tablet when the next model comes out in a couple/few months for about the same price and has much better specs (or being able to get the current model at a reduced price when this releases)?
I have been searching for the this for the last month. As far as I can tell the US has to wait till July.
Price isnt the decision factor here, you need to consider the size you want. I had the xperia z2 tablet (10 inch screen) and it was too overwhelming, it was heavy and big. Though it was pleasing to the eyes i find it difficult to carry it around. Just few days ago, i sold it and purchased the Z3TC.
in the end, its really your choice, 10 inch tablets are just not for everyone.
Any update?
I just ordered an unlocked one on eBay from Taiwan. Should be in by the middle of the month.
How much was it?
kookahdoo said:
How much was it?
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Click to collapse
$700 for the Wifi Version, No dock. I am still curious on when it is supposed to ship out in the US.
johnmayfieldjr said:
$700 for the Wifi Version, No dock. I am still curious on when it is supposed to ship out in the US.
Click to expand...
Click to collapse
Please let us know when/how it comes in. I saw a few on eBay from Taiwan and was leery about the low feedback count.
Don't waste your time and risk your money on eBay. Expansys is already selling the LTE version for $700 including shipping. For another $35, they'll extend the warranty they provide from six to 18 months. (With their warranty, if Sony USA refuses to cover the device, Expansys will return it to the country from which it came, handle the warranty repair for you, and then return it to the USA once more.)
http://www.expansys-usa.com/sony-xperia-z4-tablet-lte-sgp771-black-unlocked-32gb-278961/
http://www.expansys-usa.com/sony-xperia-z4-tablet-lte-sgp771-white-unlocked-32gb-278962/
I've bought my last three phones from them, and have had a great experience every time. Other than as a customer, I have no relationship with them:
knoxploration said:
Don't waste your time and risk your money on eBay. Expansys is already selling the LTE version for $700 including shipping. For another $35, they'll extend the warranty they provide from six to 18 months. (With their warranty, if Sony USA refuses to cover the device, Expansys will return it to the country from which it came, handle the warranty repair for you, and then return it to the USA once more.)
http://www.expansys-usa.com/sony-xperia-z4-tablet-lte-sgp771-black-unlocked-32gb-278961/
http://www.expansys-usa.com/sony-xperia-z4-tablet-lte-sgp771-white-unlocked-32gb-278962/
I've bought my last three phones from them, and have had a great experience every time. Other than as a customer, I have no relationship with them:
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Click to collapse
Dang where were you a week ago!?!? lol if things don't turn out well with eBay I'll get one from here. Thanks
kookahdoo said:
Please let us know when/how it comes in. I saw a few on eBay from Taiwan and was leery about the low feedback count.
Click to expand...
Click to collapse
I got the tablet in yesterday and I love it. The battery and display is fantastic. I took notes on LectureNotes, at full brightness and recorded for 3 and a half hours and still had 75%. My only major issue is the remote play (main reason I got the tablet). It seems that it runs once after the initial setup. If I restart the device it gives me error code 88001003 and exits the app. I think it occurs because the tablet is unlocked. Huge bummer and I'm thinking about returning it and waiting for it to come in the US at the end of the month.
Edit: I removed SuperSU and everything is okay now. Unlocked was not the issue.
johnmayfieldjr said:
I got the tablet in yesterday and I love it. The battery and display is fantastic. I took notes on LectureNotes, at full brightness and recorded for 3 and a half hours and still had 75%. My only major issue is the remote play (main reason I got the tablet). It seems that it runs once after the initial setup. If I restart the device it gives me error code 88001003 and exits the app. I think it occurs because the tablet is unlocked. Huge bummer and I'm thinking about returning it and waiting for it to come in the US at the end of the month.
Edit: I removed SuperSU and everything is okay now. Unlocked was not the issue.
Click to expand...
Click to collapse
Good to hear it. Just patiently waiting for mine
This is for anyone that still has a current warranty bought from Sony. The 2 year ADH bought from sony and sold by sony only. My phone was getting bad wear on it after having it for 2 years. I cant charge it some times and i have white spots all over the device. I called the Sony ADH and spoke to an agent about my issues. They put me on hold and came back and said that there are no more Z ultras and would give me back full purchase price of what i bought the phone for. I was shocked! I was like wow that is awesome. So now i am waiting for my refund check. Just letting people know about this. Of course it may vary depending on your situation. Good luck.:good:
nice!