Hi I bought my new Galaxy mega 2 weeks ago in Bangkok from a reputable dealer so its a straight phone!. Got a local SIM from AIS and it was working faultlessly on both Phone and Data.
Got back to the UK and as my old phone has the 'Normal' sized Sim I ordered a Micro Sim from Virgin.
Now the problems start, when trying to make a phone call or message I get Not Registered on Network, but not all the time. I can occasionally make calls but for 90% of the time I get the above message despite have 3 bars signal power on the phone.
I called Virgin, they said it was the problem with the phone (but how come it worked perfectly in Thailand)
Called Samsung, they told me I had to call Bangkok.
Just as a follow up this phone is unlocked.
I find this phone perfect for almost everything I want.
Can anyone help with the problem? Ive tried all the Google fixes to no success.
Related
I have since discovered that my IMEI has been blocked. This phone was bought off eBay in January but apparently the block was only placed on August 7th. I'm gutted, I'm really hoping this can be resolved or that I am covered by insurance.
--------------------------------------------------------------------
Hi everyone,
I'd greatly appreciate any help anyone can give me. Here is what happened:
About 2 weeks ago I upgraded radio from 1.38 to 1.50, which worked and everything was fine.
Last week I went on holiday to a little place on the beach, where signal has normally been a problem. Not so this time, I had plenty of signal and was talking and texting fine.
On Tuesday it worked all morning and then in the afternoon the signal dropped off and it said "no service". I cycled the phone radio a few times and rebooted the phone, all to no avail. I concluded that the local cell tower had a fault and that I wasn't in range of another.
On Wednesday we took a trip and, as I expected, a few miles down the road my phone picked up signal again, consistent with the faulty cell tower hypothesis. I recieved a load of texts that had been waiting for me, made a few calls and everything was fine. When we got back to where we were staying, the signal held - I presumed the fault had been fixed.
Later that evening the signal dropped out again as before. I assumed that perhaps the fault hadn't been sufficiently fixed in the cell tower, so while annoying I presumed when I got to a different area the signal would come back like it did before.
However, it didn't. We came home on Friday and it hasn't picked up a signal, just says "no service". If I manually search for networks it finds O2 (as well as all the others) and I can select it, but it still says "no service".
I plugged in a T-Mobile sim, and it found signal immediately, BUT I cannot send/recieve calls or texts, people calling me hear a strange problem about it being unable to connect their call, and text message delivery reports give the same (not the message that one gets if the phone is switched off) - so it is obviously on the network but something is stopping it using the network - when I try and make a call I instantly get those four beeps which indicate the call has ended.
I then phoned O2 and said I think my SIM is dead, and they agreed and are sending me a new one. However, I then tried my old O2 sim again and got a brief signal, but still the same problem as the T-Mo sim - cannot send/recieve calls/texts/anything.
My O2 sim now says no service, although I have tried it in another phone and it works fine.
Since then I have re-flashed 1.38, hard reset the OS (Sleuth's v3) and flashed the O2 WM6 official rom with 1.47, all making no difference. I've tried forcing 2G and 3G and particular frequencies (it usually says it cannot apply these band settings, but after several reboots I sometimes manage to change it).
So, in summary:
Signal is very intermittent and usually says "no service".
Even when I do have signal, I cannot send/recieve calls/texts.
My O2 sim definitely works.
I have tried radios 1.50, 1.38 and 1.47 to no avail.
I have hard reset the ROM (Sleuth's v3) and flashed the O2 official ROM to no avail.
Desperate for help! Many thanks
I have also cleaned the SIM, SIM contacts in the phone, and checked that I can access the SIM card from the phone, and I can get the phone's IMEI etc so at least part of the radio seems to be working, and as mentioned before the SIM definitely works.
Thanks
Update:
I have tried Orange post-pay and Orange pre-pay sims and they both work fine, so it doesn't appear to be my phone that has broken.
However, my original O2 sim continues to work in another Nokia phone, suggesting that the sim isn't broken.
It may just be the pairing of that sim with my phone, which is the only thing I can think of. Does the Hermes apply sim "profiles" to sims which are inserted? Have I messed up the profile associated with that sim? My new O2 sim should come next week so we will see if that one works.
Also, the error messages of the text delivery reports sent to my phone while my O2 sim was in it say "Interworking Not Available" (this is from an Orange phone). Any idea what that means?
Thanks to anyone who can help.
Oliy said:
Update:
I have tried Orange post-pay and Orange pre-pay sims and they both work fine, so it doesn't appear to be my phone that has broken.
However, my original O2 sim continues to work in another Nokia phone, suggesting that the sim isn't broken.
It may just be the pairing of that sim with my phone, which is the only thing I can think of. Does the Hermes apply sim "profiles" to sims which are inserted? Have I messed up the profile associated with that sim? My new O2 sim should come next week so we will see if that one works.
Also, the error messages of the text delivery reports sent to my phone while my O2 sim was in it say "Interworking Not Available" (this is from an Orange phone). Any idea what that means?
Thanks to anyone who can help.
Click to expand...
Click to collapse
Shot in the dark here: how did you get your Hermes? Could it be blacklisted from O2 - i.e. could it be stolen from an O2 subscriber. (I would assume by the person you got it from, I am not accusng you of anything!)
Hi Todd,
Thanks for your reply. It's not something I'd thought of but it could fit the scenario. I got the phone off eBay back in January and had no problems with it until now. It's actually a T-Mobile branded one, (i.e. the MDA) rather than the XDA Trion. When I phoned O2 to ask if my account had been blocked and to get a new sim the person I spoke to said there was nothing to indicate that my account would have been blocked, which would presumably include any blocked IMEIs that were listed there. Also, if the phone had been blocked after being listed stolen it would have been blocked on all networks wouldn't it? If my new sim doesn't work I will phone O2 and ask them if my IMEI is blocked, so thanks for your suggestion.
As updated in the first message, my IMEI has been blocked, causing all the problems. The reason the Orange sims worked must be because the block hasn't propagated to the Orange network yet.
Hey i discovered i had the same problem today aswell i bourght the phone of Ebay for the first day it was working then next day i upgraded to WM6 and it stop working i did some research on why it stop working and here it was
Orange & O2:
If you place an active orange or
O2 sim into a blacklisted handset you
phone will not show any signal strength
at all! If the handset is a Nokia then a
"SIM card registration failed" message
will also be displayed. If your handset is an
Ericsson then an "Invalid Mobile" message
will be displayed. For most other manufacturers
the handset will simply show no signal!
Vodafone & T-Mobile
If you place an active Vodafone or T-Mobile sim into a blacklisted handset, the phone will appear to function perfectly UNTIL you try to make an outgoing call. When you try to call out from the handset you will hear a sequence of beeps and then the call will be dropped!!
wow nice story man , it seemed like a movie or something
anyway before i finish it i expected that your problem is that the phone IMEI is blacklisted . since its working with orange and other sims . its usually normal to get signal but u wont be able to make or recieve phone calls .
good luck .
A quick question around SIM activation... Due to the idiosyncratic way in which Orange activates microSIMs on upgrade handsets via Phones4U, there's a six day delay between delivery of the handet and activation of the SIM.
Hence, I've had my handset for just under a week - Orange should hopefully be activating the SIM today, but in the meantime, I've rooted the phone and installed a deodexed stock ROM.
Is this likely to prevent SIM activation? Or is it all done exclusively via the mobile network?
I can't say for certainty, but my hunch is I doubt it'll make any difference.
Slightly on-topic, sort of, I cut my normal Orange SIM down to microSIM size yesterday after realising once I'd bought the S3 it took the small one, and I had loads of trouble getting it working on the network - it'd connect for a few minutes, then I'd get the circle with a line through it, indicating not allowed or something.
Either way, seems to have settled today.
Hi all,
First off, thanks for your help in advance, I find it great that communities like this are content with a simple thumbs up and don't require the contents of my wallet like the bastards at Apple. My problem is probably quite simple, but it's beyond me, so I'd appreciate your help.
Basically, I bought a Galaxy S Plus in India some years back and it's been my primary phone ever since. It worked fine with any SIM I put into it in India and made texts and calls as usual. Here's the issue. About a week ago I moved to the UK and my wife gave me her LycaMobile SIM to use with the phone. I put it in, but my phone wouldn't make any texts or calls, the phone showed some bars for signal for a few seconds but they quickly disappeared. I know the SIM works, because we tested it in her Nexus 4 and my friends Galaxy S2, leading me to believe the phone is at fault.
I tried several other SIMS in the phone, both UK and India based, but still no luck. My guess is that it has something to do with baseband, but as I said, I'm really not sure.
Thanks again for any help.
TheMankymoo
I think thats not the problem, google says that india and the united kingdom have the same gsm-bands (900/1800).
Hello, First post here on Xda, Nice to meet you all.
I'm looking for some serious help with my new samsung galaxy S3GSMH International version.
Long story short, My girlfriend lives in germany, While on holiday there I purchased a samsung galaxy s3i9300 and was told it will work in any region any network due to being factory unlocked.
In germany I was using a sim card from VIVA mobile or something of the like and it worked fine.
After I returned home, I switched in my UK Vodafone sim card, A message then popped up saying, Please select sim service:vodafone UK/Vodafone UK prepaid.
So I chose Vodafone UK and clicked on OK, I thought everything was fine untill i tried to make a call and got, Not registered on network.
Now I have searched for days in all types of threads to get this fixed, I have tried flashing stock firmware with odin/emergency recovery Via Kies/Flashing modems/flashing patched modems/patched kernals/Ariza patch/Ariza patch Jb.
My Imei is fine and matches under the battery, The S/N also matches under the battery.
So I just don't understand it, If it asked me to choose which sim service surely that means it has some type of connection with the network? I have full signal bars too.
Is there anything else i need to do to get this working? Because I am at a loss, And I obviously can't take it back due to the shop being in germany
Any help or input is extremely appreciated!
Ok... here is the story... I owned galaxy tab s2, s3, s4 and now own s6... all lte with regular phone call capabilities.... from s2 to s6 have the same annoying problem... incoming phone calls and sms stop working randomly (lte always works)... yes on all devices! Long time ago, when i bought s2 to use as a phone, I thought "ok, it is not a real phone, and it is from south korea will wait to s3 (i live in the usa and use t mobile)".... then bought s3... same problem... S4 same and s6 same! Im very frustrated... all these are 1000 dollar tablets! How it is possible this problem happen on all devices through years...
I detected this problem because, when my phone is turned off, all calls are forwarded to my wife's phone... and one time we were dining and she received a call, but my phone was turned on and the caller was calling to me... weird... then... I call my phone with skype from my pc and again call was forwarded to my wife's phone... the only thing that fixed this is turning off and on the tablet...
4 years ago (or more) have been asking in forums, tried to call samsung usa (they even didn't know this tablet with phone exist) and nothing.... obviously did like 100 factory reset... and rooted (not the s6) all devices and messed up a little bit with some configuration like volte and so... but nothing... problem persisted 4 years ago till today...
You sure its not a samsung account problem. Maybe it linked itself to your wifes phone number on one of those tablet and now its acting strange. Have you tried logging in online into your samsung account. Maybe there is a setting with linked phone number or perhaps an "old device list"/"linked devices" where you can delete all linked devices and then log it back in on your device.
Also if that all isnt possible maybe try a new samsung account?
wallyhenderson said:
Ok... here is the story... I owned galaxy tab s2, s3, s4 and now own s6... all lte with regular phone call capabilities.... from s2 to s6 have the same annoying problem... incoming phone calls and sms stop working randomly (lte always works)... yes on all devices! Long time ago, when i bought s2 to use as a phone, I thought "ok, it is not a real phone, and it is from south korea will wait to s3 (i live in the usa and use t mobile)".... then bought s3... same problem... S4 same and s6 same! Im very frustrated... all these are 1000 dollar tablets! How it is possible this problem happen on all devices through years...
I detected this problem because, when my phone is turned off, all calls are forwarded to my wife's phone... and one time we were dining and she received a call, but my phone was turned on and the caller was calling to me... weird... then... I call my phone with skype from my pc and again call was forwarded to my wife's phone... the only thing that fixed this is turning off and on the tablet...
4 years ago (or more) have been asking in forums, tried to call samsung usa (they even didn't know this tablet with phone exist) and nothing.... obviously did like 100 factory reset... and rooted (not the s6) all devices and messed up a little bit with some configuration like volte and so... but nothing... problem persisted 4 years ago till today...
Click to expand...
Click to collapse
When I was looking to buy the S6 I started looking at the wifi model first and noticed that the phone software was installed...even thought it was the wifi model. I had never noticed this on earlier tablets and was under the impression that in the US we weren't allowed by the carriers to use the tab as a phone like they can overseas. So when I saw the software installed on the S6 wifi I decided to wait until the LTE model was available from T-Mobile. Finally it was released so I went into T-Mobile and before purchasing I asked them if I were to put my phones SIM into the tab if I would be able to have the phone working since the software was installed on the tab. I was told that it might work for a few days, but the system would eventually detect that it was a tablet and automatically disable that function and the phone would no longer work on the tab. They did however say that if I had a Galaxy phone that it would work through the phone to receive and make calls, but only if the phone was close and connected to the tab ( By wifi or Bluetooth I guess) So I thought that is ridiculous...Why would I pay $729 for the 128GB LTE version and not be able to put in the SIM from my phone and use it that way? When I can get the wifi 256GB version for about $100 less and just tether that to my phone when away from wifi to get onto the web. Anyway...That's the route I took since I wasn't going to be able to use the phone function without a Galaxy phone anyways according to T-Mobile. All these years and we still can't have true phone function on our tabs here in the US, but they can overseas for some reason.
Valinorian said:
You sure its not a samsung account problem. Maybe it linked itself to your wifes phone number on one of those tablet and now its acting strange. Have you tried logging in online into your samsung account. Maybe there is a setting with linked phone number or perhaps an "old device list"/"linked devices" where you can delete all linked devices and then log it back in on your device.
Also if that all isnt possible maybe try a new samsung account?
Click to expand...
Click to collapse
in this last unit (s6) no samsung account was logged
Jeffro64 said:
When I was looking to buy the S6 I started looking at the wifi model first and noticed that the phone software was installed...even thought it was the wifi model. I had never noticed this on earlier tablets and was under the impression that in the US we weren't allowed by the carriers to use the tab as a phone like they can overseas. So when I saw the software installed on the S6 wifi I decided to wait until the LTE model was available from T-Mobile. Finally it was released so I went into T-Mobile and before purchasing I asked them if I were to put my phones SIM into the tab if I would be able to have the phone working since the software was installed on the tab. I was told that it might work for a few days, but the system would eventually detect that it was a tablet and automatically disable that function and the phone would no longer work on the tab. They did however say that if I had a Galaxy phone that it would work through the phone to receive and make calls, but only if the phone was close and connected to the tab ( By wifi or Bluetooth I guess) So I thought that is ridiculous...Why would I pay $729 for the 128GB LTE version and not be able to put in the SIM from my phone and use it that way? When I can get the wifi 256GB version for about $100 less and just tether that to my phone when away from wifi to get onto the web. Anyway...That's the route I took since I wasn't going to be able to use the phone function without a Galaxy phone anyways according to T-Mobile. All these years and we still can't have true phone function on our tabs here in the US, but they can overseas for some reason.
Click to expand...
Click to collapse
Mine works great!.... when it works... 80% of the day... carrier never disabled the phone calls... or at least that is what i think,... i dont think carrier disconnect my tab just a few times a day.... this solves just with a reset or a network reset... have another solution that works great... i have set up a google voice account, with a second number, and, set on call forwarding, that, when phone is out of signal of shut down it forward to google voice number... that number works on lte so ir works like a charm... but it is not an elegant solution...
I think next year should buy the tmo version and go all calls through lte, phone number with google voice and that is solved...
Just think what i feel... how frustrated i am... 5 years with this problem! the only tab did not had this problem was the first S, just S, (tab s with no number) tmo never help me... samsung usa never help me.... they only told me "do a factory reset" with all my patience anwer "i did like 100 factory reset already" but they told me "ok but make a factory reset" i knew all the time they will never help...
My last hope would be to talk with someone at samsung south korea from a high tech support, but cant get anyone talking in english
The final question is am i the only guy in usa that uses a s6 lte as a phone? or there are other people using a s6 as a phone and dont have this problem?
Thanks for your time
wallyhenderson said:
Mine works great!.... when it works... 80% of the day... carrier never disabled the phone calls... or at least that is what i think,... i dont think carrier disconnect my tab just a few times a day.... this solves just with a reset or a network reset... have another solution that works great... i have set up a google voice account, with a second number, and, set on call forwarding, that, when phone is out of signal of shut down it forward to google voice number... that number works on lte so ir works like a charm... but it is not an elegant solution...
I think next year should buy the tmo version and go all calls through lte, phone number with google voice and that is solved...
Just think what i feel... how frustrated i am... 5 years with this problem! the only tab did not had this problem was the first S, just S, (tab s with no number) tmo never help me... samsung usa never help me.... they only told me "do a factory reset" with all my patience anwer "i did like 100 factory reset already" but they told me "ok but make a factory reset" i knew all the time they will never help...
My last hope would be to talk with someone at samsung south korea from a high tech support, but cant get anyone talking in english
The final question is am i the only guy in usa that uses a s6 lte as a phone? or there are other people using a s6 as a phone and dont have this problem?
Thanks for your time
Click to expand...
Click to collapse
I remember the Tab S.... Still have mine sitting on a shelf somewhere LOL. There was a developer that put a phone rom out for it and with a little hacking I was able to use it as a phone with a Bluetooth set. I remember going into a T-Mobile store with it and they couldn't believe I was using it as a phone LOL. I had it in one of the Otterbox cases with the belt clip so it worked out well for awhile but just as a novelty to see peoples reactions LOL.
Jeffro64 said:
I remember the Tab S.... Still have mine sitting on a shelf somewhere LOL. There was a developer that put a phone rom out for it and with a little hacking I was able to use it as a phone with a Bluetooth set. I remember going into a T-Mobile store with it and they couldn't believe I was using it as a phone LOL. I had it in one of the Otterbox cases with the belt clip so it worked out well for awhile but just as a novelty to see peoples reactions LOL.
Click to expand...
Click to collapse
LOL same me! tmo store guys call every other guys to see my tab they cant belive i use as a phone too and when i show whatsapp or phone app they are amazed! and the tab S i owned was a lte with phone capability too... i think this was mas second tablet with phone calls i bought, all from south korea... the one before tab s i think it was tab 4 it was released in 2014, was the very first tab with phone i got on these days.... samsung note 3 or 4 was too smaill for me