Hey everyone,
I've been delaying action on this but the OTA update got me into gear.
For the past few months i've been having an issue where my phone will drop from 4G to 3g, and a SIM icon with a ? will show up. Toggling airplane mode or restarting the phone fixes it. Because I wanted to dodge today's OTA, I went ahead and rooted via STUMP, but the issue is hard to reproduce (i have a screenshot). I always ensure that my network is set to LTE/CDMA instead of Global, but it almost feels like its auto-switching at some point (maybe when the signal drops)
Im thinking next step is to get a replacement SIM from VZW. My fear is that the SIM wont fix it, i'll need a hardware replacement, and the one they give me will have shipped with ioRoot/stump/bump patched.
Anyone have this issue and resolve it completely without a full replacement? If so, how? Ive tried a battery pull but that didnt help, ive never removed the SIM on this phone
Thanks!:laugh:
Happened to me before and I ended up getting a new SIM from VZW and then activating it and it didn't have an issue after that.
Not with my G3 but with my RAZR MAXX
Sent from my VZW LG G3 (tapatalk)
Awesome - that is great to hear, would much rather get a new SIM than a new phone, ill drop in a store and see what they can do for me
juntistik said:
Awesome - that is great to hear, would much rather get a new SIM than a new phone, ill drop in a store and see what they can do for me
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Click to collapse
Just so you know, I was recently having some strange 4g to 3g drops (you can read by thread in this same Q&A section). They were under very different circumstances, but one thing that remained constant was not amount of resetting or reflashing other roms fixed them. After exhausting all other options and thinking I may have to try and get a new sim to see if that fixed things, I took a last ditch effort and used the .tot file and lg flash tool to fully wipe the device back to 100% out of box stock. After doing this my issues have vanished. I'm thinking something got seriously hosed in the radio somehow, and granted I never got any "?" notifications so it's a long shot at best, but something you may consider if all else fails!
If you have never pulled your SIM before, you might want to pull it and reseat it a few times, just to make it self-clean. Save a trip to Verizon, maybe.
Sent from my VS985 4G using Tapatalk
Related
So long story short, I opened a new line and swapped my hardware to the new line for the TB on my line. After I left BB, I called Verizon to do the swap. They said they couldn't because my SIM card was programmed for the original line and I had to go back to a VZW to get a new provisioned SIM, which I did. It worked when I left, but since late last night, I have no 4G or 3G. Any ideas what the issue could be?
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Breakthecycle2 said:
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
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when i first got my phone, the original 4g card wasnt working. turns out is was just bad... they swapped it for a new one and all is well. so i'm assuming u've already tried to reboot and see if that helps. maybe that card is bad as well? hmmm....u should go back to see if they can swap out to another one.
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
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Click to collapse
Should I go back?
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
maybe try a *228 and press 1 to program .... just a thought, I hate having to deal with customer service
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
orcsbane13 said:
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
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I'd assume there is some good system in place for phones ordered online and what not.
How did anyone who ordered their phone online activate?
-Gilgamesh- said:
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
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Click to collapse
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Geegolly said:
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
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Click to collapse
Improperly seated SIM card? Corrupted memory that a battery pull resets? Good Karma?
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
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Wow, exact same experience I had yesterday. I went in late, like 5:00 PM. I had to wait a while for someone to actually help me, but once I said what phone I wanted it wasn't more than 20 minutes to get the transaction done.
Do NOT do *228.
I had this same problem today when activating my phone. Just call Verizon and they will walk you through getting it activated correctly.
Ironically, on my way to VZW it suddenly started working. LOL. "clog" in the system? I don't know, but it's fast as hell!
I don't have 4G in my area yet but I got the TB anyway. I love it. But the 3G does the same thing, just keeps dropping out.
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
hotdawwgman said:
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
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Nevermind lol
Sent from my Ginger Tazz using XDA App
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Jrocker23 said:
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
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doesnt it still update the other radio? not everything uses lte.
No need for *228 because the sim card now is provisioned with auto PRL for when the phone does enter 3G service
DO NOT EVER ESN SWAP THE PHONE TO A NON 4G
Just like mentioned initially, the sim card and phone are designed for 4G lines only so swapping back to your old 3G device or onto another line is a bad idea.
If your trying to do an alternative upgrade and the store your at is full of morons, ask them if they could possibly do a Customer Provided Equipment Upgrade and then then ring out the phone in their point of sale system with the contract you have signed.
Until VZ Corporate figures out another way to do alternative upgrades, this is the only method I have found to get around this
Yes in many cases (including me) we have found it to take a while for 3G or 4G to stay on. Give it time. dial #832 to prove your phone can make calls and receive text messages. anywhere from 10 to some cases an hour before the phone is in full lock.
If your still having a problem go out for a walk or drive, heard switching between towers can help push the process.
I had the exact same problem as the OP, to fix it Verizon made me go back to best buy, you have to get the phone exchanged for a new one and then they have to call in to setup the new untouched TB on the line you want it on. Believe me it took 3 hours for them to finally fix it, and that's what did it.
Sent from my ADR6400L using XDA Premium App
Any ideas? I have a Plain Jane rooted TB that has been stuck in 1X despite (in order):
- rebooting
- pulling battery
- restoring a known good saved ROM from ROM Manager
- toggling enable on RevA
- installing jcase's rooted 1.70.605 OTA and MR2 radio
- factory reset
I am in midtown Manhattan. I should have stellar 3G/4G. Is there anything left to do but return the phone to VZ?
Bluecat.NYC said:
Any ideas? I have a Plain Jane rooted TB that has been stuck in 1X despite (in order):
- rebooting
- restoring a known good saved ROM from ROM Manager
- toggling enable on RevA
- installing jcase's rooted 1.70.605 OTA and MR2 radio
- factory reset
I am in midtown Manhattan. I should have stellar 3G/4G. Is there anything left to do but return the phone to VZ?
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Click to collapse
You should check your settings and see if your mobile network is on(obvious answer and I feel like you have probably done that). Make sure you dont have any apps that are turning it off i.e. juicedefender or any other apps that control your mobile network. It could be the ROM you are using so try and use your stock ROM and see if you get 3G/4G in that. Make sure your SIM card is in properly. I do not know if that will be an issue but it could help. Also along with ROMs make sure the ROM you are using is friendly with the radio you are using. I can not think of much else. Google it too and search this forum or others that might help too! Good luck.
The simplest and most obvious possibility that still has to be asked: Do you have the back cover on the phone?
wichi2010 said:
You should check your settings and see if your mobile network is on(obvious answer and I feel like you have probably done that). Make sure you dont have any apps that are turning it off i.e. juicedefender or any other apps that control your mobile network. It could be the ROM you are using so try and use your stock ROM and see if you get 3G/4G in that. Make sure your SIM card is in properly. I do not know if that will be an issue but it could help. Also along with ROMs make sure the ROM you are using is friendly with the radio you are using. I can not think of much else. Google it too and search this forum or others that might help too! Good luck.
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I have the Stock ROM w/corret radio and yes mobile is on, airplane mode off. Also tried pulling the battery. This sucker stuck on 1X for dear life.
FreemanB said:
The simplest and most obvious possibility that still has to be asked: Do you have the back cover on the phone?
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yes, back cover is on
I had the same problem you did. I used Bamf 3.0 and flash the newest leak radio. My phone all of the sudden the next day dropped 3G. I went into the VZ store today and told them my sim card died and they gave me a new one. It working now, so I said unroot your phone like I did and get a new sim card. Make sure you update to their newest software before going into the store.
Seem like alot of people on the forum are saying they are not getting 3G/4G lately after the new radio that was out. I got my radio the day it was leak.
gammagogeta said:
I had the same problem you did. I used Bamf 3.0 and flash the newest leak radio. My phone all of the sudden the next day dropped 3G. I went into the VZ store today and told them my sim card died and they gave me a new one. It working now, so I said unroot your phone like I did and get a new sim card. Make sure you update to their newest software before going into the store.
Seem like alot of people on the forum are saying they are not getting 3G/4G lately after the new radio that was out. I got my radio the day it was leak.
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Click to collapse
Thanks. But I had my problem before I flashed the new radio. I've been using the original plain jane root from back in March. It worked two nights ago, was stuck in 1X the next morning.
Since I now have the new OTA stock is there an easy way to get it out of root or should I just follow the sticky instructions and go all the way back to original ROM?
Instead of taking it in you could also just give them(verizon) a call. I know they can see if your phone is rooted from there and many verizon workers have theirs rooted and might be able to help you!
Yeah mine worked 2 days ago too but yesterday it died I was using bamf for a while now. I flashed the radio before that too, all of the sudden it just dropped. The guy at VZ store told me that never happened before that a sim card just die like that.
wichi2010 said:
Instead of taking it in you could also just give them(verizon) a call. I know they can see if your phone is rooted from there and many verizon workers have theirs rooted and might be able to help you!
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Thanks, but I spoke to VZ last night. The rep was nice and all but said the factory reset should fix the problem (it didn't) He said the next step would be to replace the phone. I might call again tonight to see if I can bump up the tech support ladder to someone more knowledgeable. Still hoping someone here could help me out.
Like I said, I had the original plain jane root that everyone did back in March when the phone came out. No reason for it to suddenly get stuck in 1X the other day.
Ive had that problem twice now. The first time my 4g antenna stopped working for whatever reason. I replaced the battery cover and it worked again for a few days. When it stopped again I called verizon and they sent me a new phone which is probably what youre gonna have to do.
So... VZ is next-day mailing me a new phone. I wanted to exchange it in the city but they said once you have the phone for more than 14 days exchanges have to be done by mail. Still, I'd love to know why the phone died.
My co-workers phone service got cut off recently, and after it was re-connected, she lost 4G. I had her on Synergy 255 and had the latest radios I found which was CDMA: 1.48.00.0906 LTE: 0.01.78.0906. Even when I updated her to Synergy 262, the problem persisted.
Anyone know what might have happened, I know the recent OTA update for gingerbread has been giving people problems, is it possible the OTA update problem also affected her phone since she was already in gingerbread?
I just put BAMF Forever 1.0.7 on her phone, and it's still only able to connect to 3G, is the problem on verizon's side?
Check your settings in say an app like LTE on/off make sure she is in LTE mode or cdma/LTE
Sent from my Thunderbolt using XDA App
Grnlantern79 said:
Check your settings in say an app like LTE on/off make sure she is in LTE mode or cdma/LTE
Sent from my Thunderbolt using XDA App
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Click to collapse
tried to put her on LTE mode only a few time before, and she can only get 1x speed.
Unroot it, return to stock with the full RUU and see if its busted. If it is you probably have a bad radio in the phone...I had to send my first TB back a week after I got it for this reason.....
Customer service was very helpful believe it or not, just make sure you tell them you have already done a hard reset on the phone, done the OTA's and 4G still doesn't work. The will ask you your build number, etc. to make sure it matches what's "in the system".
So just return to unrooted Froyo, do any and all upgrades to get it current, if it still doesn't work you should be able to get a new phone.
wrich73 said:
Unroot it, return to stock with the full RUU and see if its busted. If it is you probably have a bad radio in the phone...I had to send my first TB back a week after I got it for this reason.....
Customer service was very helpful believe it or not, just make sure you tell them you have already done a hard reset on the phone, done the OTA's and 4G still doesn't work. The will ask you your build number, etc. to make sure it matches what's "in the system".
So just return to unrooted Froyo, do any and all upgrades to get it current, if it still doesn't work you should be able to get a new phone.
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I'm hoping I don't have to go there, but it seems I'm not the only one with the problem, since I found some people with similar dilemma on the radio thread.
Sent from my HTC Glacier using XDA Premium App
Sim card
Another idea is that the sim card is dead.
Verizon 4G sim cards can't be reactivated once their deactivated, this happens when you try activate a 3G phone on verizon from a 4G phone, the sim will be dead in 24 hours, I'm guessing the problem may be the same here, once the SIM was disconnected in the system, it can't be reactivated.
Unfortunately to get a new sim, you'll still have to return to unrooted stock to get support from Verizon, but I expect the phone itself is just fine.
Verizon employees are still somewhat inexperienced dealing with these 4G sim cards from what I've seen in stores, so they may have failed to account for that when they reactivated the service.
That seems more likely to me than the phone just happened to break when the service was disconnected.
Did you ever try just flashing another radio? It's worth a try. I would try flashing the radios from the 1.70.605.0 build.
movielover76 said:
Another idea is that the sim card is dead.
Verizon 4G sim cards can't be reactivated once their deactivated, this happens when you try activate a 3G phone on verizon from a 4G phone, the sim will be dead in 24 hours, I'm guessing the problem may be the same here, once the SIM was disconnected in the system, it can't be reactivated.
Unfortunately to get a new sim, you'll still have to return to unrooted stock to get support from Verizon, but I expect the phone itself is just fine.
Verizon employees are still somewhat inexperienced dealing with these 4G sim cards from what I've seen in stores, so they may have failed to account for that when they reactivated the service.
That seems more likely to me than the phone just happened to break when the service was disconnected.
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Click to collapse
You we're exact on the mark about the sim registration. I told her to replace the sim. And sure enough it worked after it was activated. Glad I didn't I have to resort to going stock and unrooting... She probably would've beat me up...
Sent from my A500 using XDA Premium App
So a few days back I decided to install cloudy and messed with the build.prop a little bit. I was having 3g and roaming issues so I decided to try jasmine v2. Same issues there as well. Then I went back to v1.1 and now I'm back on fully rooted stock. My problem is if I fully pull the battery, wait a few seconds, and then boot back up I am able to get 4g for about 10 seconds or so, after which time the phone always mysteriously jumps back to 3g and never leaves from there. Seriously weird. While I was having the issues with Cloudy I dialed *228 because I read something about updating the preferred roaming list (and looking back I realize I shouldn't have done this!), but I always get 4g for a few seconds after booting up still...it just always goes away. Anyone have any useful suggestions?
I'd stop by a verizon store or give them a call and get a new sim card.
ohlin5 said:
So a few days back I decided to install cloudy and messed with the build.prop a little bit. I was having 3g and roaming issues so I decided to try jasmine v2. Same issues there as well. Then I went back to v1.1 and now I'm back on fully rooted stock. My problem is if I fully pull the battery, wait a few seconds, and then boot back up I am able to get 4g for about 10 seconds or so, after which time the phone always mysteriously jumps back to 3g and never leaves from there. Seriously weird. While I was having the issues with Cloudy I dialed *228 because I read something about updating the preferred roaming list (and looking back I realize I shouldn't have done this!), but I always get 4g for a few seconds after booting up still...it just always goes away. Anyone have any useful suggestions?
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Click to collapse
hawkswind1 said:
I'd stop by a verizon store or give them a call and get a new sim card.
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Click to collapse
I might be stuck doing this, as since Cloudy I've tried Jasmine 2.0, 1.1, the stock root deodex rom by Beans, all with normal wipes and advanced wipes prior to flashing. Lol I even used my Verizon to temporarily switch my phone line to an old crappy non-smartphone I have laying around and then back to the G3 thinking maybe possible that could somehow "restore" proper programming or something, all with no dice! Needless to say, it was a late night at that point.
Then I got to thinking, that maybe the full restore guide here on XDA (that I've used before) might do a more "full" restore than simply flashing a new rom. So I did that, and so far my issue appears to be fixed! More testing is still needed at this point, but if there's anyone who comes across similar issues, you might try that. I'll report back once I know for sure if this was the solution. Thanks!
You don't *228 a 4G phone, they update their PRLs, on their own, on boot. You may have fried your SIM card.
spotmark said:
You don't *228 a 4G phone, they update their PRLs, on their own, on boot. You may have fried your SIM card.
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Click to collapse
Yep...as the OP clearly says, looking back I realize I shouldn't have done that It didn't hurt my SIM card.....I'm not an expert by any means, but I feel like something must have somehow gotten seriously borked with the radio or something, I really don't know - all I know is using the "full restore to stock" instructions with the .tot and LG flash tool, everything is back up and running great again. Figured I'd share my experiences on the off chance anyone else has any similar issues!
So, have you re-done all the work to reinstall Cloudy ? If so, did the 4g to 3g drop problem return ? I am not sure from following thus threading the problem was with Cloudy.
Sent from my VS985 4G using Tapatalk
spotmark said:
You don't *228 a 4G phone, they update their PRLs, on their own, on boot. You may have fried your SIM card.
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Click to collapse
trent999 said:
So, have you re-done all the work to reinstall Cloudy ? If so, did the 4g to 3g drop problem return ? I am not sure from following thus threading the problem was with Cloudy.
Sent from my VS985 4G using Tapatalk
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Click to collapse
I'm not sure exactly where the problem came in, whether from Cloudy or not, but I'm not refreshing it to find out lol, as I was still having definite drop to 3g and never return problems, along with it saying I was roaming during those times. I'm just gonna stick with the stability of the rooted stock US rom for now
I just downgraded my Verizon LG G3 down to 10b from 12 and rooted it, did supersu and flashed TWRP and all is fine there. I then checked off Survival mode in supersu as well. When I went to my update section in settings I got the message that my phone is not yet registered. Now I did read those other threads that explain that when using a flash tool you need to pull out the Sim card, which I didn't do nor did any one of the guides that showed me what to do say anything about that step. So is the fix going to Verizon and buying another Sim card and then inserting it and doing a factory reset? Will I lose root if I do this? Is that basically what I do? Turn the power off, remove the old Sim replace it with the new one turn the phone back on go to settings and do a factory reset? Will the Sim activate that way or do I need to let Verizon themselves do this for me? How does the new Sim get reactivated for my account?
EDIT
And now I am noticing I am getting downgraded to 1X instead of 4G about a half hour after I reboot, happens every time. I assume that is due to the Sim card issue as well
EDIT #2 Damn now I notice my IMEI number is 0000 0000 0000 0000
Damn I guess I am screwed, thought I would have some answers by now lol. I regret rooting the phone....
Has this not happened to anyone else? Losing the IMEI number but the phone still works? The only major issue I seem to have is I can't use OTA to get back to build 12 because I get that message saying the phone is not registered yet and also about 20 minutes after starting the phone I all of a sudden lose 4G and it goes to 1X. I reboot it goes back to 4G and 20 minutes later back to 1X. I am hoping the not registered yet message is due to maybe a screwed up sim card and hopefully the 4G issue as well. If anyone has any ideas at all please reply. Also will reflashing the phone rebuild that efs partition that stores the IMEI number? As I am under the impression that totally reflashing back to stock rebuilds all the phones partitions.
HERE IS ANOTHER CLUE
When I go into settings in 1X mode, if I turn airplane mode on and then off again a few seconds later I go back into 4G mode for a short while then it goes back to 1X. I am really hoping my sim card is to blame for this issue as I will get a new one today to test it out.
Do some research and look at the G2 method to restore IMEI. Use the hints of how to downgrade version by tot method in connecting G3. It can be done. Try to stay off of Verizon in mean time.
Sent from my VK810 4G using XDA Free mobile app
Anthony-m said:
Has this not happened to anyone else? Losing the IMEI number but the phone still works? The only major issue I seem to have is I can't use OTA to get back to build 12 because I get that message saying the phone is not registered yet and also about 20 minutes after starting the phone I all of a sudden lose 4G and it goes to 1X. I reboot it goes back to 4G and 20 minutes later back to 1X. I am hoping the not registered yet message is due to maybe a screwed up sim card and hopefully the 4G issue as well. If anyone has any ideas at all please reply. Also will reflashing the phone rebuild that efs partition that stores the IMEI number? As I am under the impression that totally reflashing back to stock rebuilds all the phones partitions.
HERE IS ANOTHER CLUE
When I go into settings in 1X mode, if I turn airplane mode on and then off again a few seconds later I go back into 4G mode for a short while then it goes back to 1X. I am really hoping my sim card is to blame for this issue as I will get a new one today to test it out.
Click to expand...
Click to collapse
Check this thread for your IMEI issue...it may work for you too: http://forum.xda-developers.com/ver...-t3033445/post58915450?nocache=1#post58915450
Good luck
Thanks a lot for the help guys. I was at work all day so I didn't see that 2nd link or I would have tried it before I did what I actually did. I went to the local Verizon store and told the salesman that in trying to get my phone to be able to use a PS3 controller (which is the truth) me and my buddy downloaded software onto the phone to alter it so it would allow for the controller to work with the phone so I could play games with it. Again all true I just left out the name of the software and I handed the guy the phone after telling him how my Sim card seems to be whacked out and my IMEI is gone. He changed out the Sim card and that did indeed fix the phone not registered issue and also the 4G problem was gone too. I was going to leave well enough alone when he said while your phone will work fine it is showing up as an unsupported device on my computer, it is still within the 14 day exchange period do you want me to swap it out with a new phone? I said that we altered the phone, wouldn't I have to pay for a new phone as that voids my warranty no? He said well I see you are eligible for a discount and since you bought this LG G3 near Valentines day I can offer you a free LG G Tab 8.3 tablet, I will knock off the 10 dollars payment per month from another phone that you are owed a discount on and basically all you have to pay for is the 40 dollar activation fee and sign a 2 year contract for the 10 bucks a month that you really won't be paying since I am knocking it off of another phone for you. Do that and I will just wipe this phone again as it works fine and we can easily fix it and I can just set you up here with a replacement and you will be good to go. I couldn't believe it lol. So I walked out of there with a new LG G3 plus a free (not really free since it is 10 bucks a month but he took 10 bucks off of a different phone which would not have happened if I didn't go there today) LG G-tab tablet AND I TOLD THE TRUTH!!!! It probably doesn't hurt that I now have 8 devices attached to my account and send somewhere around 360-400 dollars a month to them lol.
Glad it worked out for you! Yep, I'm sure it doesn't hurt that you're a non-benefiting "shareholder".
I have the VK810.4G (Verizon LG G Pad 8.3) too.