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Hi Folks,
I was having the issue with my Vario II (on my 3rd Handset) where the phone enters standby and never wakes up until a soft reset.
When the 3rd handset arrived I decided to bite the bullet and go for WM Black and see if it made the handset any better. Unfortunately, as good as the new ROM (now on V2) is, it didnt solve my hanging issue.
The next thing I decided to do was change the radio ROM. I first went to the 1.38.10 and then to 1.38.11 and then to 1.27.00, as the later was decribed as being the most stable.
As you have probably guessed by now, the issue still plagues me....Even more so since the radio upgrades. The symptoms are as follows;
- Some calls I answer go silent after around 30 secs and I need to soft reset
- The phone can show full bars of signal but the phone diverts to answering machine
- When connecting to the internet, the icons shows as connecting but then drops to no signal (showing a !) then after a while will start to reconnect. Sometimes I need to soft reset to get the connection again
I am wondering if there is something else I am missing that could be causing the issue. I am using it today with no apps and still have the same issues as above plus the freezing issue.
Is there anything else I can change???? or am I just cursed?
Any help would be much appreciated.
Cheers and thanks in advance
Aidan
I would say, try your SIM card in a TOTALLY different phone (not just a different Hermes) As you would have to be fairly unlucky for it to happen with THREE seperate devices, especially with different ROMs also.
If there is a handset available to you that is either a tmobile or SIM unlocked.....give it a go.
mrvanx said:
I would say, try your SIM card in a TOTALLY different phone (not just a different Hermes) As you would have to be fairly unlucky for it to happen with THREE seperate devices, especially with different ROMs also.
If there is a handset available to you that is either a tmobile or SIM unlocked.....give it a go.
Click to expand...
Click to collapse
I belive it's your SIM card also..ask your provider to replae the SIM card for you. Just tell them your issues and it happened to three handset with the same SIM. I bet they will able to replace the SIM card without charge.
trashcan said:
I belive it's your SIM card also..ask your provider to replae the SIM card for you. Just tell them your issues and it happened to three handset with the same SIM. I bet they will able to replace the SIM card without charge.
Click to expand...
Click to collapse
Yep SIM cards cost JACK ALL to the providers. If they do charge you then thats gotta ring alarm bells!!!
Hanging on wake-up was my big disappointment when going from Vario I to Vario II.
It decreased after upgrading to WM6 (first black 1.2, now black 2.0). In my case the SPB mobile shell also did not seem to do the problem any good, probably because it starts the 'now' screen on wake-up.
I have not much software on my device and have very few hanging issues.
I work for a Cingular retailer, and I just signed my fathers business up. Someone had told me that the IMEI on the account had to match the phone on a 3g phone or the exact same symptoms you are seeing would occur. I confirmed it with my pop's business. the three people using 3g phones had serious problems with calls going to VM, not getting txts, and poor service in general. Once i fixed the serial numbers Cingular-side, everything was peachy. This happens to be my first post (longtimelurker) so if I'm full of ****, feel free to tell me. Check with your service provider and make sure they have the right IMEI on file. If not, you'll prolly have to go to a store to have a clerk fix it, but it'll be worth your trip if im right .
Hope I helped.
luggyman said:
I work for a Cingular retailer, and I just signed my fathers business up. Someone had told me that the IMEI on the account had to match the phone on a 3g phone or the exact same symptoms you are seeing would occur. I confirmed it with my pop's business. the three people using 3g phones had serious problems with calls going to VM, not getting txts, and poor service in general. Once i fixed the serial numbers Cingular-side, everything was peachy. This happens to be my first post (longtimelurker) so if I'm full of ****, feel free to tell me. Check with your service provider and make sure they have the right IMEI on file. If not, you'll prolly have to go to a store to have a clerk fix it, but it'll be worth your trip if im right .
Hope I helped.
Click to expand...
Click to collapse
I don't think IMEI is the issue here. I just signed up with Cingular and got a Motorola K1..but the SIM is a 3G sim. I simply pop that into my Hermes and it's been working for 2 month now without any issues. Another thing with Cingular...the IMEI on their database is automatically updated..it's not like you have a Motorola phone and switched the SIM to a SonyEricsson phone and still using the Motorola IMEI #....it will not work that way. In fact, all GSM providers will automatically update the IMEI in their system once the SIM is registered in their network. I can confirm that with my HTC tytn with the Cingular's online account. You can check the online account pretty much on what type of phone you current have. If I use the Motorola K1, the online account will be updated as unknow phone due to it's new I guess...but when I use the HTC tytn..it's automaticlly updated as HTC 8525...even I manually change the phone type to other phone...after couple minutes..I log back on and it will show the HTC 8525 again. Base on this, I am sure IMEI is not the issue here. One thing to note is that I did get that hanging on wake up when I have the SPB software installed.
i can concur about the IMEI... i havent changed my IMEI on my account since i had a sony ericsson a few years back... and i have no data problems.. i take that back, i had some when i first got the 8525, but then found out i needed the white 3G sim, since then it has been flawless.
Awaiting Sim
Thanks for all the advice. I tried the phone with someone elses sim card the other day and it seemed to behave itself. I am going to phone t-mobile and ask them for a replacement SIM.
Will let you know how I get on.
Cheers
Aidan
AGGGHHHH!
It doesnt get any better....
I just phoned T-Mobile and asked them for a replacement SIM to be sent out. The girl I spoke to said that she could order me a new SIM which would be out in between 1-3 days but she would have to disconnect my current SIM when the new one was despatched! This means no phone for this time, which I need for business
I asked whether I could phone for activation when the new SIM arrived but this she tells me is not possible.......AGGGGHHH!
She did suggest that I could pay 15quid for an 'interactive' swap over at a T-Mobile store but I have issues getting to a store during the week and they are then going to see that VM6 Black edition is on the phone!
Any suggestions?
aidanbree said:
It doesnt get any better....
I just phoned T-Mobile and asked them for a replacement SIM to be sent out. The girl I spoke to said that she could order me a new SIM which would be out in between 1-3 days but she would have to disconnect my current SIM when the new one was despatched! This means no phone for this time, which I need for business
I asked whether I could phone for activation when the new SIM arrived but this she tells me is not possible.......AGGGGHHH!
She did suggest that I could pay 15quid for an 'interactive' swap over at a T-Mobile store but I have issues getting to a store during the week and they are then going to see that VM6 Black edition is on the phone!
Any suggestions?
Click to expand...
Click to collapse
What the hell?!?! Thats bullcrap if ive ever heard it, when i got a replacment USIM from O2 my existing one worked until i called O2 to activate the new one? Maybe T-Mobile has a backwards way of provisioning them?! That sucks dude. Suggest you call them again (if you havent already got an order through) and do another request...you may hit the jackpot with a different operator?!
mrvanx said:
What the hell?!?! Thats bullcrap if ive ever heard it, when i got a replacment USIM from O2 my existing one worked until i called O2 to activate the new one? Maybe T-Mobile has a backwards way of provisioning them?! That sucks dude. Suggest you call them again (if you havent already got an order through) and do another request...you may hit the jackpot with a different operator?!
Click to expand...
Click to collapse
As far as I understand how GSM works...The T-Mobile lady is correct. You can't have the two SIMs having the same #, one has to be deactivated before the new one is active. But if you are sure the new SIM will get to you in a day or two, you can have them to schedule deactivation of the old SIM two days later, schedule the new SIM to be active in two days..the only donw time you have is probably a an hour or two if the timing is correct. If you are able to go to a T-mobile store for direct swap, you can get the new SIM working within an hour but they shouldn't be charging you $15 at the store even you have WM6 black on the phone becasue the phone is not faulty, the faulty part is the SIM and they should honor their warranty.
trashcan said:
As far as I understand how GSM works...The T-Mobile lady is correct. You can't have the two SIMs having the same #, one has to be deactivated before the new one is active. But if you are sure the new SIM will get to you in a day or two, you can have them to schedule deactivation of the old SIM two days later, schedule the new SIM to be active in two days..the only donw time you have is probably a an hour or two if the timing is correct. If you are able to go to a T-mobile store for direct swap, you can get the new SIM working within an hour but they shouldn't be charging you $15 at the store even you have WM6 black on the phone becasue the phone is not faulty, the faulty part is the SIM and they should honor their warranty.
Click to expand...
Click to collapse
Agreed on the warranty there dude.
O2 simply sent out a replacment USIM, obviously not activated yet. It arrived and i called them, they took the sim card number and said I should lose reception on my existing sim (it wasnt 3G ready) and thats when i should put the new one in, as soon as i lost reception i swapped and it was working (got the U symbol straight away).
I figure T-mobile would do the same?!?!
Bit the bullet yesterday and paid 15 quid for a new SIM card. It has made he haw difference. Still got major issues. The phone has no signal most of the time and even on the rare occasions when it does, the calls go to answerphone.
The signal shows an exclamation mark (!) and the only way I can get rid of it is to do a hard reset and it works for a couple of hour (or less). It is as though it is constantly in flight mode.
So long story short, I opened a new line and swapped my hardware to the new line for the TB on my line. After I left BB, I called Verizon to do the swap. They said they couldn't because my SIM card was programmed for the original line and I had to go back to a VZW to get a new provisioned SIM, which I did. It worked when I left, but since late last night, I have no 4G or 3G. Any ideas what the issue could be?
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Breakthecycle2 said:
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Click to expand...
Click to collapse
when i first got my phone, the original 4g card wasnt working. turns out is was just bad... they swapped it for a new one and all is well. so i'm assuming u've already tried to reboot and see if that helps. maybe that card is bad as well? hmmm....u should go back to see if they can swap out to another one.
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
Click to expand...
Click to collapse
Should I go back?
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
maybe try a *228 and press 1 to program .... just a thought, I hate having to deal with customer service
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
orcsbane13 said:
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I'd assume there is some good system in place for phones ordered online and what not.
How did anyone who ordered their phone online activate?
-Gilgamesh- said:
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
Click to expand...
Click to collapse
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Geegolly said:
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Click to expand...
Click to collapse
Improperly seated SIM card? Corrupted memory that a battery pull resets? Good Karma?
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
Click to expand...
Click to collapse
Wow, exact same experience I had yesterday. I went in late, like 5:00 PM. I had to wait a while for someone to actually help me, but once I said what phone I wanted it wasn't more than 20 minutes to get the transaction done.
Do NOT do *228.
I had this same problem today when activating my phone. Just call Verizon and they will walk you through getting it activated correctly.
Ironically, on my way to VZW it suddenly started working. LOL. "clog" in the system? I don't know, but it's fast as hell!
I don't have 4G in my area yet but I got the TB anyway. I love it. But the 3G does the same thing, just keeps dropping out.
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
hotdawwgman said:
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
Click to expand...
Click to collapse
Nevermind lol
Sent from my Ginger Tazz using XDA App
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Jrocker23 said:
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Click to expand...
Click to collapse
doesnt it still update the other radio? not everything uses lte.
No need for *228 because the sim card now is provisioned with auto PRL for when the phone does enter 3G service
DO NOT EVER ESN SWAP THE PHONE TO A NON 4G
Just like mentioned initially, the sim card and phone are designed for 4G lines only so swapping back to your old 3G device or onto another line is a bad idea.
If your trying to do an alternative upgrade and the store your at is full of morons, ask them if they could possibly do a Customer Provided Equipment Upgrade and then then ring out the phone in their point of sale system with the contract you have signed.
Until VZ Corporate figures out another way to do alternative upgrades, this is the only method I have found to get around this
Yes in many cases (including me) we have found it to take a while for 3G or 4G to stay on. Give it time. dial #832 to prove your phone can make calls and receive text messages. anywhere from 10 to some cases an hour before the phone is in full lock.
If your still having a problem go out for a walk or drive, heard switching between towers can help push the process.
I had the exact same problem as the OP, to fix it Verizon made me go back to best buy, you have to get the phone exchanged for a new one and then they have to call in to setup the new untouched TB on the line you want it on. Believe me it took 3 hours for them to finally fix it, and that's what did it.
Sent from my ADR6400L using XDA Premium App
I've had my Atrix 4g for about 10 days, never rooted or bootunlocked or anything like that, it's still 100% retail from AT&T. I've just made phone calls and fiddled with a few apps.
Today I had the bright idea to plug my old tmobile sim card into it thinking it'd boot right up and I could go into the settings and copy off some of my old contact numbers, I could always do it on older less than smartphones. Well it came up asking for a Sim network Unlock PIN. I didn't know what that was so I just took it out and put my old AT&T sim back into the phone, thinking it was just a failed endevour and that I would just go on about my business like it had never happened.
Well upon booting with the activated sim card the phone came with and the one I've been using... Much to my dismay, it's STILL asking for a Sim network Unlock PIN, I haven't the slightest idea what that is and I can't get past it unless I boot the phone up with no BP, then I can get into android and fiddle around on my wifi and do that kinda stuff but the Network Provider bars won't light up, it's like it has no idea who my cell provider is even though the at&t sim card is in it!
I'm at a loss, I called AT&T and I went into their store, but the most they could do for me was give me an 8 digit pin that didn't work and I found something on motorola's site that said something like 4digits of 1's and that doesn't unlock it either. They even gave me a new sim card at the store, and it's still asking for the Sim Network Unlock PIN. It's as if MOTOBlur has went ass up I did a factory reset after the new sim card, and yet it's still asking. I haven't the slightest idea what to do. AT&T said they'd just replace the phone and of course I'd probably be out of a phone for a couple weeks.
I'd be glad to try some troubleshooting if someone is willing to work with me.
Matt
bring your phone to a local at&t store and ask for a replacement.
Luckily they dont' have any in stock as they only have the atrix 2 in stock nowadays, so once again without for a couple weeks
Ya, I didn't think anyone would be able to help me here, other posts relating to this topic have gone unsolved as well worth a shot I guess.
It was posted elsewhere flashing a different carriers radio and then unlocking worked. Then the user was able to flash the newest radio for his carrier.
Sent from my MB860 using Tapatalk
I would love to flash, but I don't suppose I'd get another try if I accidentally flashed the wrong file...
I just wish I could flash it back to the way it was when it first came out of the AT&T box the other day...
I found someone who had a tmobile account and had them call for me using my imei number and they've requested an unlock code from motorola, so I'm going to wait for that and see what happens...
I still feel like there should be some kind of way to flash back to an original firmware someone might be able to copy off from an out of the box at&t atrix.
Are you sure you're not looking at the Motoblur account login?
positive, says Input Sim Network PIN and it stays resident regardless what sim is inserted.
It is kind of funny how the factory reset doesn't actually reset it back to factory conditions
eylusion said:
It is kind of funny how the factory reset doesn't actually reset it back to factory conditions
Click to expand...
Click to collapse
All factory reset does is wipe the data partition, which would put it back in a "factory like" state.
Hey everyone,
I've been delaying action on this but the OTA update got me into gear.
For the past few months i've been having an issue where my phone will drop from 4G to 3g, and a SIM icon with a ? will show up. Toggling airplane mode or restarting the phone fixes it. Because I wanted to dodge today's OTA, I went ahead and rooted via STUMP, but the issue is hard to reproduce (i have a screenshot). I always ensure that my network is set to LTE/CDMA instead of Global, but it almost feels like its auto-switching at some point (maybe when the signal drops)
Im thinking next step is to get a replacement SIM from VZW. My fear is that the SIM wont fix it, i'll need a hardware replacement, and the one they give me will have shipped with ioRoot/stump/bump patched.
Anyone have this issue and resolve it completely without a full replacement? If so, how? Ive tried a battery pull but that didnt help, ive never removed the SIM on this phone
Thanks!:laugh:
Happened to me before and I ended up getting a new SIM from VZW and then activating it and it didn't have an issue after that.
Not with my G3 but with my RAZR MAXX
Sent from my VZW LG G3 (tapatalk)
Awesome - that is great to hear, would much rather get a new SIM than a new phone, ill drop in a store and see what they can do for me
juntistik said:
Awesome - that is great to hear, would much rather get a new SIM than a new phone, ill drop in a store and see what they can do for me
Click to expand...
Click to collapse
Just so you know, I was recently having some strange 4g to 3g drops (you can read by thread in this same Q&A section). They were under very different circumstances, but one thing that remained constant was not amount of resetting or reflashing other roms fixed them. After exhausting all other options and thinking I may have to try and get a new sim to see if that fixed things, I took a last ditch effort and used the .tot file and lg flash tool to fully wipe the device back to 100% out of box stock. After doing this my issues have vanished. I'm thinking something got seriously hosed in the radio somehow, and granted I never got any "?" notifications so it's a long shot at best, but something you may consider if all else fails!
If you have never pulled your SIM before, you might want to pull it and reseat it a few times, just to make it self-clean. Save a trip to Verizon, maybe.
Sent from my VS985 4G using Tapatalk
Hey guys!
As the titles says, I updated my G5 H831 (Canada, Fido) yesterday and the wifi stopped working. The slider is greyed out and will not turn on. When I tap the slider to enable wifi it slides over, but after exiting the settings app and reopening, it reverts to the greyed out off position. I've already tried and factory reset, battery pulls etc. Does anyone have any info on this or have had similar experiences?
Have you tried turning it on with O.K Google? If its set up try saying: "O.k Google, turn on Wifi" ?
I've tried turning it on in settings, notification menu and with "Okay, Google" to no avail. I'm hoping this will be fixed in the next update if it isn't a hardware issue.
I have had that kind of issue last year with my previous phone.
Have you restored your data with titanium backup?
Edit : your model can't be root so I think you didn't restore...
Envoyé de mon LG-H850 en utilisant Tapatalk
panzerjager198 said:
I've tried turning it on in settings, notification menu and with "Okay, Google" to no avail. I'm hoping this will be fixed in the next update if it isn't a hardware issue.
Click to expand...
Click to collapse
Sounds silly to wait for an update for a pretty necessary feature on a smartphone (unless you're lucky and have unlimited data?). Just replace the device under warranty- LG warranty lasts for 1 year. It definitely sounds like some sort of defect. Have you tried factory resetting? Always factory reset if you find an unexpected problem, or at the very least, the system cache partition.
Not sure what build your variant updated to, but I'm at the May 12A update on Verizon with no such issues
ryanpm40 said:
Sounds silly to wait for an update for a pretty necessary feature on a smartphone (unless you're lucky and have unlimited data?). Just replace the device under warranty- LG warranty lasts for 1 year. It definitely sounds like some sort of defect. Have you tried factory resetting? Always factory reset if you find an unexpected problem, or at the very least, the system cache partition.
Not sure what build your variant updated to, but I'm at the May 12A update on Verizon with no such issues
Click to expand...
Click to collapse
I tried a full factory reset (wipe all partitions). My phone is the Canadian Fido vatiant (unlocked,) and I have unlimited data with WIND here. Not sure how to go about getting a replacement device through warranty as Fido considers getting a phone unlocked voiding their warranty.
panzerjager198 said:
I tried a full factory reset (wipe all partitions). My phone is the Canadian Fido vatiant (unlocked,) and I have unlimited data with WIND here. Not sure how to go about getting a replacement device through warranty as Fido considers getting a phone unlocked voiding their warranty.
Click to expand...
Click to collapse
Didn't know you unlocked it. If it came unlocked, though, LG would be the ones to warranty it. Idk what Fido is, but it's an LG issue.
Fido is just a carrier here in Canada. How do I go about getting the LG factory warranty?
Update:
So I tried turning WiFi on again out of habit. Lo and behold it turned on! Not entirely sure what caused it to stop working (or start working again, for that matter) but it's working now. I'd still like to figure out why it quit but I'm not too sure how to go about doing that.
I see its working for you again, but just in case you run into issues in the future, Fido should be able to direct you to the LG Warranty process for you. I've had a few warranty issues in the past 5+ years with my Verizon carrier and I just call them and they set up shipment for me .
Anytime I've done it, they overnight me a refurbished phone, but idk if that's a Verizon thing.. they definitely send it to LG for warranty, but idk if most people have to wait for repairs and my carrier is just cool and will give you the refurbished one.
panzerjager198 said:
Update:
So I tried turning WiFi on again out of habit. Lo and behold it turned on! Not entirely sure what caused it to stop working (or start working again, for that matter) but it's working now. I'd still like to figure out why it quit but I'm not too sure how to go about doing that.
Click to expand...
Click to collapse
Hello
I have the same problem
What works? :crying::crying::crying::crying:
I could not do anything
I changed ROM software with LG-up, but now, more battery consumption and only lasts 3 hours
please help me :crying::crying::crying::crying:
my phone is lg g5 h860 TWN version
Please link the original ROM Taiwan, give me:crying::crying:
3mehdi said:
Hello
I have the same problem
What works? :crying::crying::crying::crying:
I could not do anything
I changed ROM software with LG-up, but now, more battery consumption and only lasts 3 hours
please help me :crying::crying::crying::crying:
my phone is lg g5 h860 TWN version
Please link the original ROM Taiwan, give me:crying::crying:
Click to expand...
Click to collapse
http://pkg03.lime.gdms.lge.com/dn/d...1475312305&h=a4f50603d61185520415b33456ef7bac
What solved this for me was removing the sim card and turning on the phone without it. As soon as there was no sim card in the phone the MAC address returned to normal and wifi worked again. I put the sim card back in and it continued to work perfectly.
Phrillhouse said:
What solved this for me was removing the sim card and turning on the phone without it. As soon as there was no sim card in the phone the MAC address returned to normal and wifi worked again. I put the sim card back in and it continued to work perfectly.
Click to expand...
Click to collapse
I tried what you said and it didnt work for me. This never happen till i updated my rs988 recently.
I too have the same problem on my LGG5. I tried everything to get the WiFi button to work. I took it into Rogers and they sent it to get repaired and when I got it back it worked for 10mins. It went back to being grayed out as soon as I started to reinstall my stuff on the phone. So they sent it to get repaired again. I think that since I've been without a proper phone now for 1 month that if I get it back and it doesn't work that I will have to try and get LG to replace it. After all the phone is only 3 months old. Has anyone else managed to get them to replace the phone without difficulty?