[Q] OTA Update - screen switching off - Nexus 9 Q&A, Help & Troubleshooting

Switched on my Nexus 9 after a few days of not using it. Came up with my first OTA update. Installed and rebooted and seem fine for about an hour. Then when you touch anywhere on the screen, the screen switches off. Double tap and then unlock it and it immediately switches screen off again. Have to do this 5-6 times before it works. Rebooted several times but still happening.
Not rooted or modded in any way. Anyone else having this issue?
Thanks

gadget19 said:
Switched on my Nexus 9 after a few days of not using it. Came up with my first OTA update. Installed and rebooted and seem fine for about an hour. Then when you touch anywhere on the screen, the screen switches off. Double tap and then unlock it and it immediately switches screen off again. Have to do this 5-6 times before it works. Rebooted several times but still happening.
Not rooted or modded in any way. Anyone else having this issue?
Thanks
Click to expand...
Click to collapse
Coincidently, I just had this happen. Are you using a case that turns the screen on and off using a magnetic cover? My screen stay on finally after I adjusted the case screen cover. Of course, could be totally unrelated.

Thanks. Yes that could be it. Strange thing is that it didn't prior to the update. I will try adjusting the case and try again. Thanks for the suggestion

Related

Sleep of death fix by rooting?

Ive been having the sleep of death problem with the my phone right out of the box. I have updated to MR5 and tried many factory resets.
My question now is that was anyone that had the sleep of death issue been able to solve it by rooting the phone and/or installing a different rom? If yes, this would be a big help because its VERY annoying having to pull the battery 6-8 times a day. Thanks!
Have you tried flashing the SBF?
mastdesi said:
Ive been having the sleep of death problem with the my phone right out of the box. I have updated to MR5 and tried many factory resets.
My question now is that was anyone that had the sleep of death issue been able to solve it by rooting the phone and/or installing a different rom? If yes, this would be a big help because its VERY annoying having to pull the battery 6-8 times a day. Thanks!
Click to expand...
Click to collapse
I wouldn't say that the problem is "solved", but I have certainly experienced it much less frequently after rooting and unlocking my phone (from several times a day to maybe once a week).
The only way to fix the Sleep of Death is by returning the phone. There is a bad batch of them out there. Trust me I know. I picked one up mid August and was stuck pulling the battery every couple of hours even after flashing, hard resets, turning off various radio etc. I finally got the phone swapped out, no issues since.
I picked mine up on August 12th and just after the update of mr5 i ended up getting a new one from the sprint store.
i havent had one issue with this new one. i left it unrooted for about a week and had no issues.
id go to sprint and ask for new phone.
Wtf is black sleep, screen of death??
Sent from my MB855 using xda premium
DEFNUB said:
Wtf is black sleep, screen of death??
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Lol...
I believe "sleep of death" is when you hit the power button to put your phone to sleep it never wakes back up; just sits on black screen no matter how many times you hit power. Some experience this after updating their device.
DEFNUB said:
Wtf is black sleep, screen of death??
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
the sleep of death is when the phone goes idle and screen goes off (normal so far), but when you go to light it back up by hitting top power button then nothing no matter how long you hold the button - just nothing as if there is no battery in the thing.
Only way to turn phone on is to pull battery, put it back in, then hit power button to turn it back on.
That is screen of death. Mine did it randomly (too many for my taste) before the update, now it has only happened once in the 3 weeks since the update.
distantneighbor said:
the sleep of death is when the phone goes idle and screen goes off (normal so far), but when you go to light it back up by hitting top power button then nothing no matter how long you hold the button - just nothing as if there is no battery in the thing.
Only way to turn phone on is to pull battery, put it back in, then hit power button to turn it back on.
That is screen of death. Mine did it randomly (too many for my taste) before the update, now it has only happened once in the 3 weeks since the update.
Click to expand...
Click to collapse
Lol ^^^ i think i said that....
kennypowders said:
Lol ^^^ i think i said that....
Click to expand...
Click to collapse
yeah, just not necessarily after the update

[Q] Screen goes black

Hi, sometimes while I am using my phone, the screen turns off on its own, but the touchscreen still works and (obviously) pressing the power button doesn't do anything. I have let it sit this way overnight to see if the problem goes away and it doesn't. I have to remove the battery to make it go back to normal. This problem started about 3 days ago and has gone from happening once a day to about 10 times a day, which is getting me worried. I was running cyanogenmod 7 when the problem started, but I switched to liquid gingersense to see if the problem would still occur and it does. I apologize if this has been discussed already, I did a couple of searches and couldn't find anything that seemed to be my exact problem though.
Sounds to me that u r experiencing bsod(black screen of death). This happen when u leave it sleep and screen doesn't come back on....what u have to do is change ur governor to ondamand and up ur min....and that should work.
Sent from my ADR6400L using XDA App
I'll give that a try, but I've noticed that it only happens when i'm using the phone. I can leave the phone on all night and it won't happen, but if i use it for like 10 minutes it will.

Strange sleep issue after .13 update

So all seemed to be fine and dandy after the update, but I went to check something on my tablet and it wouldn't wake up. Pressing the power button, or even holding it didn't do anything; the screen was black. I held volume up and power and it vibrated, then I held it again and it vibrated again. The third time I did this, it finally booted up again.
Dunno what this means.
EDIT: Just happened again, although now I can't seem to get the thing back on. The screen is just off and vol. up + power only makes the thing vibrate after a few seconds. I simply left the prime on the lock screen and came back and it was stuck again.
Prime BT tether lockups
XHolyPuffX said:
So all seemed to be fine and dandy after the update, but I went to check something on my tablet and it wouldn't wake up. Pressing the power button, or even holding it didn't do anything; the screen was black. I held volume up and power and it vibrated, then I held it again and it vibrated again. The third time I did this, it finally booted up again.
Dunno what this means.
Click to expand...
Click to collapse
Mine does the exact same thing when I tether it to my Sensation with BT.
I'm still on 2.11.1 though
UPDATE
I just manually updated my pad to .13 this morning. It did NOT alleviate my problem but it didn't make it any worse. Unlike many other user who report the lockups when sleep now, mine still only occurs when I tether BT and it goes to sleep. On the upside, I've tested my wifi and do confirm an improvement ~20% increase in signal strength and quality.
According to dd-wrt on my router signal increased from about ~49% to 63%
and Wifi analyzer signal strength ~77-68dB to ~54-47dB. I have not tested GPS.
Apparently the build variance between pads are reflected by the variance in the effects of the update
nattylite said:
Mine does the exact same thing when I tether it to my Sensation with BT.
I'm still on 2.11.1 though
Click to expand...
Click to collapse
How do you get it back on? I can't seem to power it up now.
EDIT: Nevermind, I just held power and it turned back on after about 5-7 seconds. I think it might be a "Wifi off during sleep" issue..but idk.
XHolyPuffX said:
So all seemed to be fine and dandy after the update, but I went to check something on my tablet and it wouldn't wake up. Pressing the power button, or even holding it didn't do anything; the screen was black. I held volume up and power and it vibrated, then I held it again and it vibrated again. The third time I did this, it finally booted up again.
Dunno what this means.
EDIT: Just happened again, although now I can't seem to get the thing back on. The screen is just off and vol. up + power only makes the thing vibrate after a few seconds. I simply left the prime on the lock screen and came back and it was stuck again.
Click to expand...
Click to collapse
same thing is happening to me after the update. My prime never used to do that but something in the update screwed with it. is there anyway we can revert back?
Doubt this is an update issue as I haven't seen it yet or most others. Or they all would be posting about it. That is strange though. You all didn't root n go messing around with stuff did you? Lol. If anything I'd try a fresh reboot. Maybe even clear out all the caches. Something else is seeming to cause this. By any chance did you install chrome beta? Some users reporting strange things since installing it. I don't think its the app but it is strange though or coincidence.
demandarin said:
Doubt this is an update issue as I haven't seen it yet or most others. Or they all would be posting about it. That is strange though. You all didn't root n go messing around with stuff did you? Lol. If anything I'd try a fresh reboot. Maybe even clear out all the caches. Something else is seeming to cause this. By any chance did you install chrome beta? Some users reporting strange things since installing it. I don't think its the app but it is strange though or coincidence.
Click to expand...
Click to collapse
no I didn't root. I may factory reset if it keeps doing it and see if that works. I got a decent working prime and it would suck if this update is giving me problems. yes I did install chrome beta but this issue happened before I even installed it so that can't be it.
Ok, this has to do something with the update.
My perfectly fine from before prime wouldn't unlock. I couldn't get it to respond. (I thought it was dead..) I tried to unlock and pressed volume, did nothing.
I just read this thread and tried holding the power button and it vibrated and booted after the hold...
Asus needs to stop the patch roll out untill this is fixed...
Same problem for me. And after a short sleep, it wakes up, but there is a delay of about one half second that didn't used to be there.
-gary
After that one sleep, it has not yet repeated since last night for me
not only did mine do the same thing but it also killed my battery life while my Prime was sleeping... epic fail asus its time to return for a refund and never look back.
Maybe try reverting back and see if the problem goes away.
This hard-to-wake-up issue happened to me once after the update, but my Prime did finally wake up. Have not had the issue since. There was a lag in the wake up yesterday also, as others have mentioned, but even that seems to be gone now (or I'm just used to it).
Possible fixes for this situation:
1) Hard reset (stick an open small paper clip into the little hole just below the microSD) -- I'm sure most of you have tried this already...
And, if that doesn't work:
2) Hard reset, then reapply the .13 firmware update manually right after (assuming that is possible)
My tendency is to always do a hard reset just before any firmware updates -- makes me feel a little more confident. I was lazy and did not do that yesterday, but it won't happen again.
enough with this crap
Dude, you really gotta stop trolling, this is the third thread you are spewing this crap in in the last three I read.. You obviously are not returning it, you just like to *****.
PrimeTimeBro said:
not only did mine do the same thing but it also killed my battery life while my Prime was sleeping... epic fail asus its time to return for a refund and never look back.
Click to expand...
Click to collapse
unsure if this is the right thread, but mine's been acting up since the update as well. when i'm actively using it and turn off the screen, it boots up as quick as before to the unlock screen. however, after letting it sit for a few hours, it seems to have shut off where i'll have to hold the power button on for a few seconds (after 2 or 3 tries) to get it to boot up again as if i reset the tab.
Having the same issues with mine as well. I have installed Chrome Beta, but had it running for a few days pre-update without issue.
I almost always keep mine in the dock, but haven't had a chance to determine if it only happens in the dock or not.
i have seen this occur in the past ..before the update.. i thought the battery was dead but plugging in the charger didnt do much.. held the power+vol up 3 times finally woke up .. and said 36% battery left... i m on the verge of returning this after 2 weeks of use.. just cant get over these silly silly issues
Mine just did the same thing. I'm on the newest update. Had to hold power button 10+ seconds for it to come back.
Sent from my Transformer Prime TF201 using Tapatalk
Mine died over night with a charge of 36% in balanced mode. Had to hold the button down for 10 seconds to get it to turn on today after it was plugged in the charger for 20 minutes. Now when i wake it out of sleep there is a .5/1.5 second delay for the screen to come on.
Same issue
Had absolutely no issues with my tablet prior to this update - no random reboots, but now if it's off for a minute or more, I have to hold power in for 7-12 seconds to boot up the system.
Hey, just a thought.
Maybe also include the first few of your tablet's serial number to see if the problem is consistent with some batch(es) and not others? May help others that's going to update...

Broken lock screen

Hey,
I've had my Galaxy S3 for around 2 months or so now and I upgraded to the latest UK firmware the other day (XXBLG8) via flashing in Odin.
Around 3 days ago (Just after I flashed the ROM) I noticed a problem where when I tried to lock the phone, the screen would only dim and from that point the touchscreen would not work whatsoever. The phone would only undim the screen whenever I touched the lock button or home button. The capacitive touch buttons don't respond either. When I press the power button again, it just dims the screen once again. The screen will go off after a little while, but the only way to get my phone back is to hold the power button down firmly for around 10 seconds to kill the phone altogether. I then restart it, the phone works as normal. It doesn't have this problem EVERY single time I lock the screen, only once in a while, but it's happening every day and it's ridiculous.
This is only occurring on the new ROM from what I can tell. Has anyone else had this problem, or do they have a solution to this dumbfounding issue?
Thanks
- Ross
Razyre said:
Hey,
I've had my Galaxy S3 for around 2 months or so now and I upgraded to the latest UK firmware the other day (XXBLG8) via flashing in Odin.
Around 3 days ago (Just after I flashed the ROM) I noticed a problem where when I tried to lock the phone, the screen would only dim and from that point the touchscreen would not work whatsoever. The phone would only undim the screen whenever I touched the lock button or home button. The capacitive touch buttons don't respond either. When I press the power button again, it just dims the screen once again. The screen will go off after a little while, but the only way to get my phone back is to hold the power button down firmly for around 10 seconds to kill the phone altogether. I then restart it, the phone works as normal. It doesn't have this problem EVERY single time I lock the screen, only once in a while, but it's happening every day and it's ridiculous.
This is only occurring on the new ROM from what I can tell. Has anyone else had this problem, or do they have a solution to this dumbfounding issue?
Thanks
- Ross
Click to expand...
Click to collapse
re-flash the rom and if it persists flash again. Sometimes phones like to be fickle buggers hope this solves it :fingers-crossed:
LiquidNarwhal said:
re-flash the rom and if it persists flash again. Sometimes phones like to be fickle buggers hope this solves it :fingers-crossed:
Click to expand...
Click to collapse
Yeah, will probably do that within the next few days if there is no solution. I'll backup using CWM to my SD and then re-flash if the problem persists. I can't be bothered to set up a fresh AGAIN for no reason lol.

Constant Shut down

I am running stock S9+ from T-Mobile. Latest firmware. Today the phone has been shutting down after staying on for a few minutes. It just powers off. No new apps have been installed in days. I'm guessing some app that's been updated via auto-update in the past 24 hours is causing this. Looking for tips on how to troubleshoot and resolve this issue. Thanks!
natan said:
I am running stock S9+ from T-Mobile. Latest firmware. Today the phone has been shutting down after staying on for a few minutes. It just powers off. No new apps have been installed in days. I'm guessing some app that's been updated via auto-update in the past 24 hours is causing this. Looking for tips on how to troubleshoot and resolve this issue. Thanks!
Click to expand...
Click to collapse
Mine was doing that at one point. It has since then stopped on its own.
Sent from my SM-G965U1 using Tapatalk
natan said:
I am running stock S9+ from T-Mobile. Latest firmware. Today the phone has been shutting down after staying on for a few minutes. It just powers off. No new apps have been installed in days. I'm guessing some app that's been updated via auto-update in the past 24 hours is causing this. Looking for tips on how to troubleshoot and resolve this issue. Thanks!
Click to expand...
Click to collapse
Did you try turning off lingerprint scanner? I saw a few people had the same problem and they solved it by disabling fingerprint scanner (Hardware Problem).
This problem went away same day but has come back again. I can't figure out what triggered it. What I did notice is that when the screen is on, the phone does not crash. I turned on the Timer and left the phone running and the phone stayed on for 1+ hours with screen dimmed but on. As soon as I turn the timer off, or lock the screen which allows the screen to go dark, the phone shuts off moments later. It's a mystery!!!
more notes: while the phone scree sees to be off and the phone is unresponsive, the blue LED is blinking!

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