My Z Ultra's screen smashed (while in a case inside a bag... ho hum) while on safari in Africa last week.
Realising it would not be covered by the guarantee, when I got back to Spain I checked out the prices to get the screen replaced and was quoted amounts in the region of €200 (crazy when you can get a new one for about €260 now).
So I contacted Sony. They picked it up and repaired not just the screen, but also the scratched back panel, a broken button and the scratched USB and SIM card covers. Of course they applied a software update too. Came back like brand new.
And the best part? They charged me €70 (including VAT and collection/delivery).
I have to say I am very impressed with Sony's service (and I'm well pleased to be able to give my original Galaxy Note back to my kids again, it seems so slow in comparison).
So I would definitely recommend checking out Sony's repair service even if you are not covered by the guarantee (the phone was rooted and physically smashed).
duckettmarc said:
My Z Ultra's screen smashed (while in a case inside a bag... ho hum) while on safari in Africa last week.
Realising it would not be covered by the guarantee, when I got back to Spain I checked out the prices to get the screen replaced and was quoted amounts in the region of €200 (crazy when you can get a new one for about €260 now).
So I contacted Sony. They picked it up and repaired not just the screen, but also the scratched back panel, a broken button and the scratched USB and SIM card covers. Of course they applied a software update too. Came back like brand new.
And the best part? They charged me €70 (including VAT and collection/delivery).
I have to say I am very impressed with Sony's service (and I'm well pleased to be able to give my original Galaxy Note back to my kids again, it seems so slow in comparison).
So I would definitely recommend checking out Sony's repair service even if you are not covered by the guarantee (the phone was rooted and physically smashed).
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Click to collapse
Wow... That is pretty good actually. Could you share the direct phone number you called so that people are not bounced around? Or is it just the regular Xperia Care 800 number?
Thanks for sharing.
You want me to put the hammer down?
egzthunder1 said:
Wow... That is pretty good actually. Could you share the direct phone number you called so that people are not bounced around? Or is it just the regular Xperia Care 800 number?
Thanks for sharing.
You want me to put the hammer down?
Click to expand...
Click to collapse
I just went through the website support system (in Spain).
I bought a used one on eBay, in which the headphone ? jack wouldn't work, as well as a very loose USB Port cover.
Sent it in to Sony last week , and was sent back A BRAND NEW ? MOBILE ? PHONE !!
Sent from my C6806 using XDA Free mobile app
frothe3 said:
I bought a used one on eBay, in which the headphone ?dfa7 jack wouldn't work, as well as a very loose USB Port cover.
Sent it in to Sony last week , and was sent back A BRAND NEW ?dd95 MOBILE ?dcf1 PHONE !!
Sent from my C6806 using XDA Free mobile app
Click to expand...
Click to collapse
It must have been under manufacturer's warranty...
Still pretty good nevertheless...
You want me to put the hammer down?
I'm not completely sure, since I did just purchase off eBay. But they did honor the warranty, and sent me a new mobile phone ? , and quick turnaround , made me happy ? .
The ZU sent in for repair looked well used, with plenty of scratches ,especially on the back and camera ? . So I'm ordering illumishield protection front and back, to preserve the mobile phone ? ,and its screen .
Sent from my C6806 using XDA Free mobile app
---------- Post added at 08:02 PM ---------- Previous post was at 08:01 PM ----------
DON'T COME NEAR MY MOBILE PHONE ? with a HAMMER ? !!
? .
Sent from my C6806 using XDA Free mobile app
Related
I dropped my tablet corner first and the lower left corner smashed and the corner of the glass broke in lots of pieces
now my screen has 2-3 big cracks over it. Does anyone know where I can get it repaired in Asia or if in the US who can I contact for pick up, estimates and other stuff.
Go to Sony website to check out local Song Corp in Asia for services.
I asked our sony service centre in saudi arabia .a screen replacment costs about thesame price of a new tablet !
But may be cost varies from a country to another.
If you can't fix it, Id get a galaxy tab or galaxy note 10.1. Im dissapointed in my Sony Tablet. The only feature I lack on other tablets is the IR remote, which I sadly can't use as I don't have anything that uses it.
rjsmith2007 said:
If you can't fix it, Id get a galaxy tab or galaxy note 10.1. Im dissapointed in my Sony Tablet. The only feature I lack on other tablets is the IR remote, which I sadly can't use as I don't have anything that uses it.
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Click to collapse
Oh wow. This is ultra helpful. Moron.
rjsmith2007 said:
If you can't fix it, Id get a galaxy tab or galaxy note 10.1. Im dissapointed in my Sony Tablet. The only feature I lack on other tablets is the IR remote, which I sadly can't use as I don't have anything that uses it.
Click to expand...
Click to collapse
How do you not own anything that uses IR? I find that impossible, how you can have a tablet but not a TV as all TVs use IR...
Sent from my HTC Desire using xda premium
I chatted with the Sony US (that's where i bought mine) and they kept referring me to a repair number which i can't call coz im not in the US and IDD costs. my local service center sucks
dohanotoha said:
I asked our sony service centre in saudi arabia .a screen replacment costs about thesame price of a new tablet !
But may be cost varies from a country to another.
Click to expand...
Click to collapse
The sony service center in my area doesnt repair tablets does the screen replacement include labor?
If you have replaced your screen already then this is not nessasary but here is my plan for if my screen will crack:
Just send it back with the message that you had the little black cord attached on it, the one that comes with the tablet, and tell them that your cord snapped
just like that, nothing you can do about it you could give it a try right?
kazshizka said:
I dropped my tablet corner first and the lower left corner smashed and the corner of the glass broke in lots of pieces
now my screen has 2-3 big cracks over it. Does anyone know where I can get it repaired in Asia or if in the US who can I contact for pick up, estimates and other stuff.
Click to expand...
Click to collapse
That could work. it would party be their fault that my screen broke. I'll try that
Mahaco said:
If you have replaced your screen already then this is not nessasary but here is my plan for if my screen will crack:
Just send it back with the message that you had the little black cord attached on it, the one that comes with the tablet, and tell them that your cord snapped
just like that, nothing you can do about it you could give it a try right?
Click to expand...
Click to collapse
lol that's why honest people with genuine faults have such a hard time getting warranty claims honored ^^
Hi i had a brand new nokia lumia yellow the earpiece did not work (could not hear anybody) and phone got quite warm on upper part of phone i sent it in to the nokia repair centre what is the turn around time here in the uk. Also is this a common problem on this phone?
jutley said:
Hi i had a brand new nokia lumia yellow the earpiece did not work (could not hear anybody) and phone got quite warm on upper part of phone i sent it in to the nokia repair centre what is the turn around time here in the uk. Also is this a common problem on this phone?
Click to expand...
Click to collapse
Not a common problem, but why didn't you just exchange it where you bought it from if it was brand new?
A more common problem is dust in the FFC and proximity sensor, though.
petard said:
Not a common problem, but why didn't you just exchange it where you bought it from if it was brand new?
A more common problem is dust in the FFC and proximity sensor, though.
Click to expand...
Click to collapse
Because I bought if of someone they had it on contract and I think they bought it from someone prior to me so I am third owner it would be a nightwear trying to sort it out that way so this was the only way the phone is brand new.I hope I get it back soon it's a lovely phone in yellow.
Well I contacted them today via chat and the agent said my handset has been swapped for a new one and should be back this week it was unrepairable beyond economical repair.The phone itself was only 5days old what could of happened to it?I was going to claim the free wireless charger but if the details have changed can I still get it?
The free charger is only available or I should say was only available to AT&T customers only. That deal is now over. Also unless you bought it straight from AT&T then good luck on getting as it was not Nokia that was doing the special.
That's strange because I am in uk and on my box it clearly says offer is still valid for uk customers I have a unique code on my box.
jutley said:
That's strange because I am in uk and on my box it clearly says offer is still valid for uk customers I have a unique code on my box.
Click to expand...
Click to collapse
i saw on wpcentral.com that there is an actual promotion for a free wireless charger for the 920, and a free back cover and charger for the 820
http://www.wpcentral.com/down-under-lumia-920-or-lumia-820-grab-your-free-nokia-wireless-charger
that might shed some light
http://www.nokiapromo.com.au/
I am the proud new owner of an Xperia Tablet Z, coming from an awful iPad 1.
I bought the tablet outright, but didnt realise that it has been locked to the O2 network so I can't put any data sim in that I want.
Does anyone know how to remove the sim lock on this tab? My local O2 store where I bought it told me today that they can't/ wont do it, which I find pretty unfair, as I didnt get it on a contract on anything
I am also not happy about the ridiculous 02 splashscreen that greets me when I turn the tablet on. Looks bl00dy terrible,
Despite these issue I love the looks and performance from this beast.
Just hope I can address both issue with the help from you kind fellows!
I would've thought it was obvious that if you buy from a network provider it's going to be locked to their network! Take it back to o2, then go next door to carphonewarehouse and but one from them, they're devices are always unlocked / unbranded.
Sent from my C5303 using Tapatalk 4
---------- Post added at 12:41 AM ---------- Previous post was at 12:37 AM ----------
But, before you do take it back, make an ftf of your firmware, just in case any other users might need it, there's a distinct lack of ftf's available for this device!
Sent from my C5303 using Tapatalk 4
technaudio said:
I would've thought it was obvious that if you buy from a network provider it's going to be locked to their network! Take it back to o2, then go next door to carphonewarehouse and but one from them, they're devices are always unlocked / unbranded.
Not necessarily. My iPad was purchased directly from the newtwork and that wasn't locked :angel:
I won't go to CPW because its more expensive, +£100
Click to expand...
Click to collapse
[email protected] said:
Not necessarily. My iPad was purchased directly from the newtwork and that wasn't locked :angel:
I won't go to CPW because its more expensive, +£100
Click to expand...
Click to collapse
I guess that's the price you pay.... I would've thought that o2 would give you an unlock code seeing as you bought it without a contract?
You can get rid of the o2 splash screen by flashing a generic fw onto it, but, as I previously mentioned, make a backup of your current fw just in case...
Sent from my C5303 using Tapatalk 4
Hi all,
This is my first post here on xda, so spare on me.. plz not really sure if this is the correct place to post this but i've searched this forums and i haven't found the help i need.
So, straight to point. i bought this phone and in the first two weeks all seemed to work fine.
Lately i've experienced lots of network signal loss. I've rooted the phone and used "Mobileuncle MTK Tools" to change the preferred network bands as according to this youtube video v=aQY7SdNrbmA (sorry, can't post direct links).
Well, after that nothing happened so i'm really upset with this china made smartphone.
Has anyone experienced this kind of problems using this phone/chip ?
Any advices before sending this to repair (other country) would be very appreciated..
Thanks in advance,
Hugo Pataco
Are you sure that you've got the correct frequencies for your country?
Do not buy cheap Chinese mobile phone, the phone has a lot of quality issues.
Mighty Icko said:
Are you sure that you've got the correct frequencies for your country?
Click to expand...
Click to collapse
Yes, the frequencies for my country where set correctly. I've got another mediatek phone and i've compared to that one.
I've sent the (not so)smartphone to repair. been waiting for a reply over a month now..
you won't find me buying another phone from this crappy company again.
Thx.
Krystyna said:
Do not buy cheap Chinese mobile phone, the phone has a lot of quality issues.
Click to expand...
Click to collapse
yes.. i've learnt my lesson
Krystyna said:
Do not buy cheap Chinese mobile phone, the phone has a lot of quality issues.
Click to expand...
Click to collapse
iCrap Samsung HTC and other brand phones are mostly produced in China. If you have 300-400-500 $ to spare to pay the bill for the advertisement go on no one will stop you. And the fact that the phone is expensive doesn't mean that you wont find issues.
hugopataco man it is just that you have pulled the short straw.
Mighty Icko said:
iCrap Samsung HTC and other brand phones are mostly produced in China. If you have 300-400-500 $ to spare to pay the bill for the advertisement go on no one will stop you. And the fact that the phone is expensive doesn't mean that you wont find issues.
hugopataco man it is just that you have pulled the short straw.
Click to expand...
Click to collapse
But the big brand customer service is better than small brand mobile phone.
Krystyna said:
But the big brand customer service is better than small brand mobile phone.
Click to expand...
Click to collapse
Define service if you please. If you refer to she software updates i woud like to say that DOOGEE (as a brand i am using) have posted and released their certificates and firmware ( http://www.doogee.cc/en/gb/xiazai.asp ). Also the company has released into that new update fixing major problems like slow camera button and slightly unresponsive touch screen (i actualy have no problems with these). Ou and of course they have managed to establish connection with the buyer which is great because their next products will be what the users want.
I have same issue.. any fix for it?
D3LTA said:
I have same issue.. any fix for it?
Click to expand...
Click to collapse
I fixed it, opened up the phone ..coax antenna cable was under a screw, and in half.. galaxy s4 or experia z1 antenna cable fits.. now perfect signal.
Sent from my HTC One S using XDA Premium 4 mobile app
D3LTA said:
I fixed it, opened up the phone ..coax antenna cable was under a screw, and in half.. galaxy s4 or experia z1 antenna cable fits.. now perfect signal.
Sent from my HTC One S using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hi delta, can u please be more specific on how u managed to solve it?
Thx in advance
Sure, but you need some skills to do it.
Can make photo's for you. Will open device to show you.
But I am going on holiday tomorrow, be back on 13 June.. you can order a galaxy s4 coax antenna cable for replacement, maybe you can patch old one up, but for $4 you have a new one.
Let me know.
Sent from my HTC One S using XDA Premium 4 mobile app
D3LTA said:
Sure, but you need some skills to do it.
Can make photo's for you. Will open device to show you.
But I am going on holiday tomorrow, be back on 13 June.. you can order a galaxy s4 coax antenna cable for replacement, maybe you can patch old one up, but for $4 you have a new one.
Let me know.
Sent from my HTC One S using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thks for your kindness but dont trouble making the tutorial. I'm gonna send it to repair (2nd time). The phone is still under warranty, if i do that i will void it.
I hope they're kind enough to let me trade it for another model..
Btw, njoy your holidays
hugopataco said:
Thks for your kindness but dont trouble making the tutorial. I'm gonna send it to repair (2nd time). The phone is still under warranty, if i do that i will void it.
I hope they're kind enough to let me trade it for another model..
Btw, njoy your holidays
Click to expand...
Click to collapse
That was no option for me.. send it back to china... Too expensive.. but now I even have a better signal Then my HTC one s or a Galaxy S4
Thanks will make best of it
Sent from my HTC One S using XDA Premium 4 mobile app
fixed.. bought a new phone
guys am having the same problem, it all started when i tried to flash a cwm which went well but i noticed that there was no nework signal so i decided to install the stock rom back through flashtool but the problem remains. i tried all posssible solution but nothing. the phone finds the network but its unable to connect to it.
I live in mila, Italy and my sim o type of network is called Wind.
need help pleeese.
eghosa said:
guys am having the same problem, it all started when i tried to flash a cwm which went well but i noticed that there was no nework signal so i decided to install the stock rom back through flashtool but the problem remains. i tried all posssible solution but nothing. the phone finds the network but its unable to connect to it.
I live in mila, Italy and my sim o type of network is called Wind.
need help pleeese.
Click to expand...
Click to collapse
Hi,
Have you bought the phone in EU? If so, you have a two year warranty.. send it back.
If not, well i think you're screw'ed
Like D3lta said before, i think the problem lies on the antena cable. If you're experienced you can always replace it. If not, just get a hammer and smash it it's the destiny that craps deserves.
i've learnt my lesson.. no more cheap china brand phones!
cheers.
need your help Dogee dg350 signal issue
D3LTA said:
That was no option for me.. send it back to china... Too expensive.. but now I even have a better signal Then my HTC one s or a Galaxy S4
Thanks will make best of it
Sent from my HTC One S using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hi Sir,
Iam form India, recently bought a new phone from aliexpress.com
Model: Dogee Dg350
I saw your post in a thread where you mentioned that you have fixed the same mobile signal issues by replacing the antenna.
even from the very first day the phone not able to retrieve signals.
please help me with steps to replace the antenna by video tutorials or images .
I have spend 120$ which is very huge money in indian currency and am now very sad that phone is not working.
It takes more money and its expensive to send the phone back to the seller..
please help
Thanks a lot
Sam.
Hello everyone!
As you might know, yesterday, Clove delivered the phone from the new stock sent by Sony. I have a question for those who have already received the phone (or you are going to, so please don't forget to leave a comment here ). I talked to Clove on the phone and they told me that in this new stock, the gap between the aluminium frame and the glass front "might be fixed". Is the problem fixed? Do the new phones still have this issue?
I am about to purchase the phone from then, but I want to make sure it doesn't have this problem, as I live abroad and I'd have to send the phone back in England where they might or might not replace it.
Thank you!
According to some on here yeah they have caught the problem and fixed the gap.. I have a gap and its from last batch by looks of it.. Mine overheats though on normal full hd recording
Sent from my D6503 using XDA Premium 4 mobile app