Hello,
I got an LG G3 from Verizon back in October and need help resolving some issues I've come across.
ISSUE 1:
When using google maps, it sometimes has trouble locating my position. A couple times it thought I was halfway across the world, in another country!? I've turned the GPS signal on and off multiple times but it didn't resolve the problem
ISSUE 2:
Related to the first issue, the built-in navigation doesn't work at all. My phone just says searching for GPS signal. Once in a while, it will find my location and when I think it's finally working, it fails to update my location/give directions while i'm driving. I've actually pulled over on the highway a few times to try and fix it without any luck. I'd cancel the navigation, reopen the maps app and try to find my position. The maps app would eventually update and show me positioned on some side road way off the highway. I rely on my phones GPS/Navigation a lot and haven't had one successful attempt using it. I need this fixed asap.
ISSUE 3:
My phone looses its data connection quite frequently. The internet will completely stop working even though my phone shows I have multiple 3G/4G bars. It's very annoying, especially when trying to listen to pandora while i'm driving. Pandora cuts out and stutters frequently.
I have no idea if anyone else has had these problems or if my phones defective? The reason I got a new phone was because the data connection on my Droid DNA suddenly stopped working and the phone overheated. Other than that I never had any problems with gps/navigation on my DNA.
The strange part is the DNA suddenly started loosing it's data connection and the LG G3 has been doing the same thing since day 1. I was given a new sim card when I got the G3 so I know it's not a related sim card issue. Could there be an issue with my actual Verizon account? Any help/advice would be greatly appreciated. I'm hesitant to go to Verizon because their notorious for factory resetting phones when troubleshooting problems.
I'm having the same issue with GPS navigation and is driving me nuts
but2002 said:
I'm having the same issue with GPS navigation and is driving me nuts
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I thought I was the only one. I scoured the internet looking for a solution but couldn't find one. Over the wknd I went to Verizon because I couldn't take it anymore. The first employee I talked to told me that my brand new phone was defective and that they would have to mail me a refurb one. Luckily, for me, I wasn't an account manager so the guy couldn't initiate the process of sending me another phone so I left. The next day I set myself up as an account manager and went back to Verizon. This time I spoke with a different employee who, within 2 seconds, told me my new sim card was bad. I didn't believe him. I thought it couldn't be that simple of a fix. It took about 20mins for my phone to fully recognize the new sim card but it did solve all my problems. My battery life has also improved too because my phones not constantly search for signal.
have the same gps issue
I have the same gps issue, tried to compare it with another phone with "gps test" application and lg g3 was the worst between iphone 5s, lg g2 pro, and samsung galaxy grand. Does anyone know whether it was hardware or software issue ?
A new sim card solved my issue. GPS worked flawlessly afterwards.
Same issue I had with the LG G2. The GPS on that device was horrible and it looks as if the G3 suffers from the same short coming. And from everything that I learned from the Verizon G2, it was hardware and not software related. I haven't opened this phone up yet but I know with the G2, it had something to do with the gold pins not making a good connection to the back plate pins.
Related
I have had this problem for about a month now. Until then (from July last year) everything was fine. I dial, and then phone says "Dialing" for approximately 2 seconds, and then says "Call Ended".
This is driving me crazy. I got a new SIM card because I read somewhere that the SIM card may be the problem. But it didn't help.
Once or twice have I had the situation where it says dialing, but never seems to dial, stays there for a long time, and then disappears.
The thing that I've also noticed is that if I go away from my home it does not fail.
This weekend I drove approximately 40 miles. I made maybe 20 calls because I was testing my phone. Every one was successful.
It seems that if I leave this particular area it works great. As soon as I get close to my house again, failed calls.
Any suggestions? it seems like a network problem, but my wife's phone never fails here. It is a different phone by the way.
I have seen a few posts about this, mostly in the T-Mobile vibrant forum, but no real solution, except getting a different brand. My experience with it working better away from my home leads me to believe it is a network problem, but after reading that people have had 3 different replacement phones, 4 different SIM cards, etc. I'm beginning to think that this phone has a serious problem.
Yes, although I said it once already, THIS IS DRIVING ME NUTS!
Any suggestions?
Thanks!
I have found this happens on all makes and models, etc. I sell cell phones for a living (worked for a couple carriers, both GSM and CDMA). There are many causes, making a cell phone call is a super complicated operation. Most likely, your home tower is experiencing on a regular basis very high traffic loads or has some other issue. Luckily, for you, it is in all likely hood simply an outbound issue and will not and does not affect incoming calls, etc. Sadly, you just need to sort of live with it and accept that (no matter the carrier, btw) there are going to be issues like this.
Moved of: Samsung Vibrant > Vibrant General
To: Samsung Vibrant > Vibrant Q&A
Please put your questions to: Vibrant Q&A
I know that a call will failr every once in a while, but I have 1/3 to 1/2 of my calls failing, and it never used to happen. I have thought that maybe this area has high traffic. Although you would think the network would be good here, since there is a T-Mobile store within a mile of my house.
And I never had a problem in 6 years, until the last month or so. And my wife's phone never drops calls here.
I will continue to try and figure this out.
Any suggestions would be appreciated. I am trying to think of any changes that I have made to my phone recently, anything.
Thanks.
rblancrt said:
I know that a call will failr every once in a while, but I have 1/3 to 1/2 of my calls failing, and it never used to happen. I have thought that maybe this area has high traffic. Although you would think the network would be good here, since there is a T-Mobile store within a mile of my house.
And I never had a problem in 6 years, until the last month or so. And my wife's phone never drops calls here.
I will continue to try and figure this out.
Any suggestions would be appreciated. I am trying to think of any changes that I have made to my phone recently, anything.
Thanks.
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I'm new here and I came here after replacing my phone 3 times for the same thing + not being able to receive calls.
Sometimes the wife would call me and the phone won't register the call and I’ll receive the VM and hour later!
Lord knows the grief I get when I don’t answer!!!
I’ve replaced SIM 4 times; TM has done “trouble ticket” to check the towers! (Notice the s in tower)
It seems it’s just this phone, I’ve used her Garminfone and worked fine.
Used her old G1 and also worked fine!!!
I’ve since rooted and used a ROM to see if that helps!
One thing for sure, these “cooked up” ROM’s that are available here are 10 times better then the crap that most manufactures puts out!
I will never buy a Samsung phone again!!!
My wife and I got new Galaxy S II phones from C Spire earlier this month. They came with Android 2.3.6 out of the box, but a tech guy loaded 4.1.2 while we were still in the store. A few days later, I noticed a few odd things on both phones when using Google Maps:
With "Use wireless networks" checked, "Use GPS satellites" unchecked, and Wi-Fi off:
Maps plots my coarse location, so that I can see the blue directional arrow surrounded by a relatively large circle. So far, so good. But if I drive somewhere and keep Maps up, it never updates my position.
With "Use wireless networks" checked, "Use GPS satellites" checked, and Wi-Fi off:
Maps plots my coarse location, just as above. The GPS icon appears and starts flashing in the notification area. Five minutes later, it will still be flashing. Again, if I drive somewhere and keep Maps up, it never updates my position.
With "Use wireless networks" checked, "Use GPS satellites" either way, and Wi-Fi on:
Maps plots my coarse location, just as above. If I drive by a Wi-Fi network, Maps zooms over to the proper location, and the surrounding bluish circle is much smaller. However, after a few seconds, it zooms me back to my original position, and the much wider circle is back. And I know my car is incapable of teleportation.
Here are the things I have done:
Used the Text CS service, was told to make sure I had a clear view of the sky, turn GPS off and back on, turn the phone off and back on, and finally to try a factory reset, which I eventually did and got the same results.
Tried several GPS apps for deleting and re-downloading AGPS data.
Talked to a C Spire sales person and tech person, called their customer service number, and talked to the tech guy who installed the updates to our phones the day we got them. He worked with it for a while, had me reset the phone through recovery mode (neither forms of resetting restored the original version of Android), and finally said he'd get us replacement phones. This shouldn't be taken as a rant against C Spire; all of these people were very friendly.
Went to my local C Spire store and got the replacement phones set up (they already had 4.1.2 on them, and I'm not sure if they came that way or if someone updated them). Exact same problem still occurred.
Did a chat with Samsung customer service. Had me restart the phone in Safe Mode, and that still didn't help. Suggested I call in and setup a support ticket, which I haven't done yet.
Our previous phones were both the original Galaxy S (SCH-I500). While the phones themselves seemed to bog down in their old age (and froze or reset themselves at least daily), the mobile network locating and GPS locating worked amazingly. Under decent conditions, the GPS might take 5 seconds to lock.
I finally had a bit of a breakthrough today, but it hasn't resolved the issue where location via mobile network won't update (scenario 1 in the numbered list above). I found out about GPS NMEA data, which, for those who have no reason to learn about such things, is the raw data transmitted to and from a GPS satellite and receiver, and installed GPS NMEA Tool. After starting the app, I waited for a bit, and still no GPS lock. The initial view presented by the app is a human-readable summary of the data, and at some point I opened up the raw GPS NMEA log. It started spouting off a few lines that looked to be saying "I can't find a dang thing," but suddenly all of that changed. I switched back to the summary view, and sure enough, I had a fix on several satellites. I exited the app, opened Google Maps, and it got a lock again. It didn't stay locked the whole time, and it was slow to update my position, but it did work.
As far as I know, GPS NMEA Tool is only a diagnostic tool that doesn't perform any magic fix to the phone. I thought this might just be a strange coincidence, but after being inside this evening, I took my phone back outside. I opened up Maps, and after a few minutes, I didn't have a lock. I fired up GPS NMEA Tool, and after a minute or so I had a lock again.
So, does anyone have any clue what might be going on? Here's the info on my phone:
Using an Otter Box Commuter case. I don't think it has any metal in it, and I think someone at a C Spire store tested the GPS without the case on.
Model: SCH-R760X
Android version: 4.1.2
Baseband version: S:R760.01 K.GB28
Kernel version: 3.0.31-980103
[email protected] #3
SMP PREEMPT Fri Mar 1 04:29:20
KST 2013
Build number: JZO54K.SCH-R760X.GB28
Hardware version: H:R760.01 K.Q
Software version: GB28
Mobile network type: EvDo-rev.A
Well, I haven't gotten the GPS to lock in again, so I'm guessing the GPS NMEA Tool has anything to do with it. So basically, I'm still experiencing the exact same issues as before.
Well, apparently Samsung sent a batch of GS2s that weren't properly configured for C Spire. The stores were told not to sell those phones. I'm supposed to have a replacement very soon. So I suppose this issue is now finished!
Ok, I assumed getting a new phone would solve the problem, but it didn't. I'm on my fourth phone, I think, and they all seem to behave the same way. A few new things:
When I left the store with the new phone, I turned on Google Maps and left GPS off. My coarse location did update a few times, but then it stopped doing so after I was about 2 miles from the store.
I can get my coarse position on Maps to update by either restarting my phone, making a call, or sending a text. Obviously, my phone connects to a new tower when I change locations, because I can make calls and not have them drop soon after. Also, I figure people wouldn't be able to call me if I left the tower that my phone currently thinks it's connected to. It seems that unless I do something proactive, the phone doesn't want to acknowledge that it's moved on to a new tower.
Occasionally I can have GPS work for a little bit, but it never lasts for long.
Still going on. About the only thing new I know is that this seems to be isolated to GS2s running 4.1.2.
Another update regarding my (probably hopeless) situation. I captured data packets (which only seems to work if using Wi-Fi; on 3G, the phone doesn't look to handle the TCP/IP stuff itself) with Shark, and it looks like my phone has no problem communicating with googleapis.l.google.com. The actual data is encrypted, though.
The phone continues to report that I'm connected to the same base station (specifically, the same sector) until I do one of the above-mentioned things, although sometimes I'll have to make a call twice before the phone figures out where it is. Also, I've noticed that sometimes, if I've driven from point A to point B (we'll say they're 25 miles apart), after a single brief phone call, Maps might move my location to a spot in the middle of A and B. It may then move my location to point B after a second call.
So I still have no freaking clue why my phone won't properly report what tower it's connected to until certain events occur.
Also, I'm guessing the GPS issue at least partially stems from my phone not knowing where the heck it is most of the time. If it's getting assisted GPS data that's intended for a different location, that would definitely cause a delay in finding satellites.
By the way, I'd love to know if anyone else is experiencing this issue, or anything similar.
robg37 said:
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By the way, I'd love to know if anyone else is experiencing this issue, or anything similar.
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Wanted to let you know I am experiencing the exact set of problems you are with my Galaxy 2 from CSpire. The gps works in a very inconsistent manner. Some days it works perfectly. Some days it doesn't work at all. Weather and cloud cover have no bearing on whether on not it works.
I spoke to someone at Samsung, but they were no help. They said I could send it in for repairs, but knowing my luck they would test it during one of the few times it works perfectly.
I'll be anxious to hear if you or somebody else discovers a fix for it.
Palaver23 said:
Wanted to let you know I am experiencing the exact set of problems you are with my Galaxy 2 from CSpire. The gps works in a very inconsistent manner. Some days it works perfectly. Some days it doesn't work at all. Weather and cloud cover have no bearing on whether on not it works.
I spoke to someone at Samsung, but they were no help. They said I could send it in for repairs, but knowing my luck they would test it during one of the few times it works perfectly.
I'll be anxious to hear if you or somebody else discovers a fix for it.
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Unfortunately, I don't have a solid answer. But based on my experience and your response, I'm guessing there's some sort of issue with the 4.1.2 update that screws up how the location is reported. I've seen GS2's in stores that have 2.3.6, and they seem to work fine (although I obviously can't run off with one to test it). Plus, if this issue had been present when the phone was first released, I figure it would be much better documented. The problem now is:
There are 2 newer generations of Galaxy S out. Most people buying new phones are going to choose one of the newer 2.
Of those already owning this phone, many won't have updated them to 4.1.2.
Of those who have updated or recently purchased a GS2 that's already running 4.1.2, many won't ever make use of the location functionality.
Out of those who have noticed this issue, I'm sure there are a decent amount who are eligible for new phones soon and just decide to deal with it for a short time.
Out of those who still have a while on the contract, many will likely never get around to doing anything about this issue.
So there are probably a very small number of people who have a GS2 running Android 4.1.2 and who have noticed this issue and want to do something about it. If this issue is specific to the C Spire phones (or C Spire and a few smaller carriers), that further limits the number.
I don't know the details on how a carrier and a manufacturer work together on a version of Android for a particular phone, so assuming there's a real problem (which obviously isn't hardware), I don't know how it could be fixed. Also, I don't know how much effort Samsung and any wireless carriers who carry this troubled phone are going to put forth, given that this phone is probably considered to be in its "end of life" stage.
Samsung also gave me the option of sending the phone in, but I'd be without my phone (unless I got a loaner phone) for 2 weeks or so, and I don't know if I'd be expected to pay shipping to get it there.
I figure the best option would be to see if C Spire would allow you to trade the phone for a different model. It's not ideal, since you'd either have to move to a different brand or move up to a 4G plan (if you're in a situation like mine where you have an older plan that you can keep as long as you have a 3G phone). But I'd say at least talk to someone at a store and see what they might offer. And please let me know how it goes, if you decide to do that. Best of luck!
Another thought: You could have the phone reverted to Android 2.3.6. Again not ideal, but I figure it would fix the issue. I don't know if there's any official way for this to be done, but I'm sure a way could be found.
I just got a brand new S4 two days ago, and I have been having a problem where I cannot hear the person on the other end of the phone.
I can hear the pushing of the numbers on the keypad fine, but no ringing or anything whatsoever. I have even had someone claim they called me and it never showed up on my phone. The device isn't rooted or anything.
This is the third phone this has happened with: It started with my LG Versa in '09, then my Thunderbolt and now this. As soon as I get the phone too! Nothing helps, not even a battery pull. If I am having this problem within the first few days of having this phone, shouldn't I expect this to be a reoccurring problem on all of my phones?
Why does this happen on every Verizon phone I've owned?
Crappy Cell Area???
Scray XXI said:
I just got a brand new S4 two days ago, and I have been having a problem where I cannot hear the person on the other end of the phone.
I can hear the pushing of the numbers on the keypad fine, but no ringing or anything whatsoever. I have even had someone claim they called me and it never showed up on my phone. The device isn't rooted or anything.
This is the third phone this has happened with: It started with my LG Versa in '09, then my Thunderbolt and now this. As soon as I get the phone too! Nothing helps, not even a battery pull. If I am having this problem within the first few days of having this phone, shouldn't I expect this to be a reoccurring problem on all of my phones?
Why does this happen on every Verizon phone I've owned?
Click to expand...
Click to collapse
Maybe you just live in an area with ****ty Verizon coverage??? I've never found one, but they do exist. Perhaps you need to check out another carrier?
Scray XXI said:
I just got a brand new S4 two days ago, and I have been having a problem where I cannot hear the person on the other end of the phone.
I can hear the pushing of the numbers on the keypad fine, but no ringing or anything whatsoever. I have even had someone claim they called me and it never showed up on my phone. The device isn't rooted or anything.
This is the third phone this has happened with: It started with my LG Versa in '09, then my Thunderbolt and now this. As soon as I get the phone too! Nothing helps, not even a battery pull. If I am having this problem within the first few days of having this phone, shouldn't I expect this to be a reoccurring problem on all of my phones?
Why does this happen on every Verizon phone I've owned?
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Click to collapse
Like he said above I haven't found too many areas where Verizon gets bad service. They are out there though.
Call them have them check your zip code and they can tell you right away if its them or not. Then yea maybe look into another carrier if u had too. Although if big red isn't getting you good service... Chances aren't to good someone else will do much better
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I can think of a few things that can cause this.
-First of all is the coverage, it could be that the place you're living at has ****y Verizon coverage.
-Secondly it could be the SimCard, "There are two typical causes; the first is physical damage to the card itself, while the second is a mix-up with your account causing a failure while provisioning the SIM card. Assuming you are on Verizon, the SIM card is responsible solely for authorizing LTE access, and so physical damage may simply result in a loss of LTE connectivity. It's unlikely to cause problems with 3G/voice connectivity. You may take a severe battery hit as your phone continually tries to connect to a network that it can't connect to, so switching off LTE in the meantime might be a good idea.If the problem is on the network side, things are different. Your phone will likely connect to LTE, however it will fail the recurring automatic network authorizations Verizon has in place. This means that every few minutes, following an authorization failure, the network will kick you. The time between failed automatic authorizations seems to be vary between six and twenty minutes. Failed authorizations can also result in a loss of signal due the radios drawing an unusually large amount of power and briefly shutting off, even if the network doesn't kick you. When this happens, your phone will lose all network access (that means LTE/3G/1x), however it will immediately start to re-acquire its signal and you'll be able to connect without issue. These authorizations also often take place when initiating data usage or placing a call. You may fail these authorizations as well, and it's extremely frustrating when this happens. Dialing a number or opening the browser will leave you with no signal for up to thirty seconds." (noted that this is a quote from someone else in another forum)
-Last but not least, the way your house is built. Sometime housing can be built in a certain way that cancel out cell phone signal (like at the place I work at. As soon as I walk in my phone signal go from 4g to 1x).
The 4G radion in my Droid DNA recently started to malfunction. It will show full 4G connectivity but remain incapable of sending/receiving any data. 3G is totally fine, for the moments it drops down and before getting back to 4G I have my normal 3G connectivity.
Wifi also works fine.
At first I wondered if there some software related issue, so I put on a custom ROM, which greatly enhanced the phone but did nothing for the 4G radio.
At this point I noticed if I tap the phone around the rear camera while attempting to open a web page that the phone is able to load normally.
This connectivity seems to last for a short duration and then go away again, meanwhile the 4G indicator doesn't change.
Anyone have any thoughts on this? I am almost sure its a hardware issue at this point so I am wondering if opening the phone would allow me any additional insight into why my 4G is unable to connect.
Finerva said:
The 4G radion in my Droid DNA recently started to malfunction. It will show full 4G connectivity but remain incapable of sending/receiving any data. 3G is totally fine, for the moments it drops down and before getting back to 4G I have my normal 3G connectivity.
Wifi also works fine.
At first I wondered if there some software related issue, so I put on a custom ROM, which greatly enhanced the phone but did nothing for the 4G radio.
At this point I noticed if I tap the phone around the rear camera while attempting to open a web page that the phone is able to load normally.
This connectivity seems to last for a short duration and then go away again, meanwhile the 4G indicator doesn't change.
Anyone have any thoughts on this? I am almost sure its a hardware issue at this point so I am wondering if opening the phone would allow me any additional insight into why my 4G is unable to connect.
Click to expand...
Click to collapse
My suggestion would be to try doing what I suggested here: LINK
If that doesn't work, get a new Sim card from Verizon and if need be, put a small piece of electrical tape on the backside of it, to increase the pressure on the sim contacts when inserted.
(probably not highly advised, though I've heard from others where it has helped.
I honestly feel if you do as I suggested in the link I mentioned, you should be fine though. (aside from maybe needing a new sim)
Best of luck! :good:
santod040 said:
My suggestion would be to try doing what I suggested here: LINK
If that doesn't work, get a new Sim card from Verizon and if need be, put a small piece of electrical tape on the backside of it, to increase the pressure on the sim contacts when inserted.
(probably not highly advised, though I've heard from others where it has helped.
I honestly feel if you do as I suggested in the link I mentioned, you should be fine though. (aside from maybe needing a new sim)
Best of luck! :good:
Click to expand...
Click to collapse
Well so far I've flashed a stock based ROM 3 times and flashed recovery once, wiped all data twice, with no change.
I tried sticking a thin piece of paper (couldn't find any tape at work) in with the SIM card this morning and its working better than ever
I guess it makes since with the fact that any kind of jaring motion effects the radio lol
Thanks for the help!
Hello XDA Community,
Last Saturday my P20 Lite updated overnight. Sunday morning, when I checked the phone, the sim card picture with the (!) inside was on the top of the screen along with the message "No Service".
It had to be something related with the update (I guessed). Restarted the phone and all good. But only for a while. 30 minutes later the issue came back again. And then again, and then again. The phone works fine for a few minutes (good signal, 4G comms perfect, calling and texting too) and then it's just like someone has removed the sim card. If I'm connected to Wi-Fi, everything works except for the calling/texting.
Cleaned the slot, cleaned the sim card, network settings restored and still the same.
The solution to have network again is to turn the flight mode on and off all the time.
It seems to me that this is a software glitch rather than hardware.
Anyone having the same problem?
Thank you guys.
Same issue
Hi,
I've got the same issue here. Update just before I went on holiday and now I get a signal for a little while then it goes to no service. When it's ok you can check signal quality no problems. Once it stops it just keeps going back to main options screen, looks like a software bug to me.
Any one have any suggestions?
Update
Hi,
I've been in touch with my provider and they gave advised the usual:
Check coverage is ok - yes
Check some works in another phone - yes
Factory reset - not tried yet.
Anyone else have the same issue or an idea?
Exactly the same issue with mine since the update. Are Huawei actually going to fix this or are they just staying quiet?
What a piece of ****. After 3 days trying everything and resetting to factory still the same. No patch available. Terrible Huawei service say they're working on it.
I just went out and bought another phone. Mine is just 3 months old. Any ideas? Or is it scrap?
Support
I messaged Huawei in Twitter and they asked me to DM them but I can't for some reason. They wanted IMEI number so I'm no further on.
I have found that if you put the phone in aeroplane mode and then re-enable WiFi it is usable (except for calls).
Can anyone else message Huawei in Twitter to see what response they come back with.
Having the same problem here. Emailed and tweeted Huawei but no reply. Also experiencing slow charging, fast battery run-down, and general performance issues since the update. Phone is just 3 weeks old, bought in GB but now being used in Australia. SIM worked fine in my old British bought phone. Can't afford a new phone has anyone heard anything?
Location services
Hi,
I found that I was able to use all services if I disabled location services.
Got a popup about network time but the phone is at least usable - as a phone too!
I'm on holiday at the moment so will chase up Huawei when I get back and let you all know how I get on.
Did anyone ever get a solution to this having the same problem abroad currently
Mine resolved itself, but then come the NEXT update exactly the same thing has happened. It's been about 2 weeks now and the phone is practically unusable with fast battery run-down and slow charging too. Huawei customer service is terrible and don't give me any solution beyond a factory reset which I've tried to no avail. I'm also overseas too having purchased the phone in the UK and am now using it in Australia.
Did you guys get the phones working again?