Hi guys,
I have really big problem with my Z2, well I was drawing on my phone using I think it was black gel pen.
It left some of the ink on the screen so I took Z2 for a wash, I use just a basic sponge with some FAIRY Washingup Liquaid and the wash everything of the phone with water and now Z2 doesn't recognize any touch.
I've reset it, hard reset it, turn it off and no fix.
I really need my phone working guys.
Any idea to fast fix it ?
Also, no water was get it as all flaps were closed and I check the paper above sim and it's white.
PS, Power menu working totally fine ;|
Edit3: Is this a joke? It does react to water pour on it but not for my fingers -.-
Hardware damage-
It says that chemicals can cause damage to the device and what chemicals you may have used may have causes some water intrusion damage
It sounds like your digitalizer has become lame in terms of sensing your touch
Contact sony repair.
Ohh, my bad. Will send Z2 for repair after christmas. Thanks.
Related
So i took my phone to the pool dip it in the water for a bit and made sure that the flaps were closed and sealed. After a couple hours of the pool, my phones screen started to go haywire like it thinks someone is touching the phone. i can't enter my password or do anything. I placed in rice for half a day and left it in an oven at about 100 degree F for about 10 minutes to dry out anything if it was to have any water and the screen acts the same. The water indicator has not been set off.
I live in the USA so sonyw arrant support would be of no use. any suggestion?
lilcrzytimmy said:
So i took my phone to the pool dip it in the water for a bit and made sure that the flaps were closed and sealed. After a couple hours of the pool, my phones screen started to go haywire like it thinks someone is touching the phone. i can't enter my password or do anything. I placed in rice for half a day and left it in an oven at about 100 degree F for about 10 minutes to dry out anything if it was to have any water and the screen acts the same. The water indicator has not been set off.
I live in the USA so sonyw arrant support would be of no use. any suggestion?
Click to expand...
Click to collapse
Usually drying the screen should fix it.
The problem with swimming pools are that they have chlorine in them. Sony only advertises waterproofing for fresh water. The chlorine may have reacted with something, making the touchscreen go completely nuts for this extensive period of time.
I would've avoided the oven if I were you.
Try the forum community. There are some experts there that may be able to help with your issue. Make sure to provide all details.
http://talk.sonymobile.com/t5/Xperia-Z2/bd-p/xperia_z2
any possibility of repairs?
Everything works, i just utilize the touchscreen. if i let it dry even more, would that be able to save the touchscreen?
I dont understand how water could have got in as i was literally holding the flaps down when it went underwater.
lilcrzytimmy said:
any possibility of repairs?
Everything works, i just utilize the touchscreen. if i let it dry even more, would that be able to save the touchscreen?
I dont understand how water could have got in as i was literally holding the flaps down when it went underwater.
Click to expand...
Click to collapse
Like I said, it's the chlorine, not the water.
Of course you can get a repair. Just don't tell them you dipped it in a swimming pool (Sony's waterproofing page actually restricts usage of phone in a swimming pool).
Just tell them you got it in water and it stayed crazy.
I just realised, is glove mode enabled in settings?
This option makes the touchscreen super sensitive.
well since i live in USA, i dont think sony will support warranty repairs.
I dont recall if glove mode is on but i do have tap to wake on. I do noticed that even with the slight touch (hair) the screen would respond to it prior to this issue. Is there a way to reformat the phone with the password on? i tried googling some stuff but found little info.
lilcrzytimmy said:
well since i live in USA, i dont think sony will support warranty repairs.
I dont recall if glove mode is on but i do have tap to wake on. I do noticed that even with the slight touch (hair) the screen would respond to it prior to this issue. Is there a way to reformat the phone with the password on? i tried googling some stuff but found little info.
Click to expand...
Click to collapse
Feel sad for you that never check IP58 means ...
Hope sony can help you, good luck.
swimming pool is okay
i've seen this on sony xperia care for the Z2 :
Using your device in wet and dusty conditions
You can use your device:
in dusty environments, for example, on a windy beach.
when your fingers are wet.
in some extreme weather conditions, for example, when it’s snowing or raining.
in fresh (non-saline) water depths of 1.5 metres or less, for example, in a fresh water lake or river.
in a chlorinated swimming pool.
Same issue
izeex said:
i've seen this on sony xperia care for the Z2 :
Using your device in wet and dusty conditions
You can use your device:
in dusty environments, for example, on a windy beach.
when your fingers are wet.
in some extreme weather conditions, for example, when it’s snowing or raining.
in fresh (non-saline) water depths of 1.5 metres or less, for example, in a fresh water lake or river.
in a chlorinated swimming pool.
Click to expand...
Click to collapse
Sorry for the bump, but I'm having the exact same issue after (slight) usage in the pool, I'm still covered under warranty but just in case I wanted to know what cause this and what is the fix.
Thanks in advance
how much sony service charges to repair the screen?
So let's start the discussions with Hi . Im pretty sure many of the Z2 here love to take pictures underwater.But some of the models give moisture on the lens and the PHONE IS 100% IN PERFECT CONDITION. after the action underwater.So why does this happens even when the phone on normal temperature before dipping it under water(Tap water for example). Can anyone explain?
Z2 ended up being shipped with ALOT of faulty units so water resistancy is hit and miss for this device
Not so much with other xperias but it still can happen due to sony finding out that the company who tested water resistancy didnt do it properly
(Aka dipping it in a tank of water and leaving it)
I got some dust particles on the inside of the lens which really annoys me. Due to this the camera does not focus correctly.
I really want to keep the phone waterproof so i am afraid to take it apart to clean it. Anyone experience similar issues or even swapped the backcover? Any recommendations for a backcover that ensures waterproof ability after swapping it?
thanks!
quickstyler said:
I got some dust particles on the inside of the lens which really annoys me. Due to this the camera does not focus correctly.
I really want to keep the phone waterproof so i am afraid to take it apart to clean it. Anyone experience similar issues or even swapped the backcover? Any recommendations for a backcover that ensures waterproof ability after swapping it?
thanks!
Click to expand...
Click to collapse
If you're getting dust under the lens you're obviously not water tight. I have ordered a replacement back and it cracked just picking it up. I don't know how fragile the original is but I'd be very careful while removing it. New seals can be bought for a few bucks.
not sure where this came from - the body is 100% waterproof...maybe "dust" particle is not the correct explanation
maybe is scratch dots from keys in you pocket?
it abit look like dust...
i mixed my pockets by mistake and left few dots maybe u did it lots of times.. ( i know the lens is plastic and not scratch resistance ) so i try to avoid keys in the same pocket
Superrman said:
maybe is scratch dots from keys in you pocket?
it abit look like dust...
i mixed my pockets by mistake and left few dots maybe u did it lots of times.. ( i know the lens is plastic and not scratch resistance ) so i try to avoid keys in the same pocket
Click to expand...
Click to collapse
the scratches on the outside of the lens are no problem since the sony coated this and also polishing is working quite well. also i checked this several times with a magnifier.
i have uploaded a picture of the particle that causes the faulty autofocus. at the picture on the right you can see that this is on the inside of the lens.
since the phone is waterproof this is quite clearly a production fault but since i need the phone for my everyday work and life issuing a rma at sony is no option for me.
i was just wondering is someone else experienced anything similar or swapped the backcover and tested waterproof
You can test your waterproofness of your phone to do the pressure test in the service menu.
Go to dialer and dial *#*#service#*#*, go to service test and then pressure sensor. The value indicated on the screen should increase by pressing on your screen when the phone is still waterproof.
Sent from my E5823 using XDA-Developers mobile app
Alcedii said:
You can test your waterproofness of your phone to do the pressure test in the service menu.
Go to dialer and dial *#*#service#*#*, go to service test and then pressure sensor. The value indicated on the screen should increase by pressing on your screen when the phone is still waterproof.
Sent from my E5823 using XDA-Developers mobile app
Click to expand...
Click to collapse
How much does yours go up? Mine started at 997 millbar and goes up to 1002 millbar max when I started seeing discoloration from pushing the LCD too hard.
civicsr2cool said:
How much does yours go up? Mine started at 997 millbar and goes up to 1002 millbar max when I started seeing discoloration from pushing the LCD too hard.
Click to expand...
Click to collapse
that's fine. Mine is also just a few millibar. try it with the simtray flap open. It won't increase a bit.
quickstyler said:
the scratches on the outside of the lens are no problem since the sony coated this and also polishing is working quite well. also i checked this several times with a magnifier.
i have uploaded a picture of the particle that causes the faulty autofocus. at the picture on the right you can see that this is on the inside of the lens.
since the phone is waterproof this is quite clearly a production fault but since i need the phone for my everyday work and life issuing a rma at sony is no option for me.
i was just wondering is someone else experienced anything similar or swapped the backcover and tested waterproof
Click to expand...
Click to collapse
Hi
I have had the same kind of dust in my XZ5
I sent it back and they have exchanged with a new device.
Manufacturing issue... It could happen
Sent from my HTC 10 using XDA-Developers mobile app
since sony support couldn't offer me an adequate solution for their manufacturing error I decided to find a solution by myself.
primary most important was for me that i do not open the device.
I got rid of the particle by freezing the phone in the freezer for 20min and tapping on the lens. The particle fell off and now somewhere i do not care about )
if someone has a similar issue this might be also an alternative solution
Same problem here. It supprises me the presition in which this product was conceived with programmed obsolescence. Just after guaranty ended I began to notice blurs and dust.
I suppose gaskets became less performant as they get harder and they can't hold pressure changes anymore, like when you take a plane or enter a tunnel in a train.
Vic021 said:
Same problem here. It supprises me the presition in which this product was conceived with programmed obsolescence. Just after guaranty ended I began to notice blurs and dust.
I suppose gaskets became less performant as they get harder and they can't hold pressure changes anymore, like when you take a plane or enter a tunnel in a train.
Click to expand...
Click to collapse
I have the same translucent gray dust spots on my rear camera, and tapping and bumping with strenght makes them moving around. Of course this is programmed obsolescence.
Moreover they fill phones with glue and adhesives for "water-proofness" purposes... but after 2 years of daily use, noone sane minded would submerge any phone and if you have the need, you can't easily fix anything inside the phone or change battery if you aren't a technician , because you have to use professional tools to melt glue and move parts.
That's the current world of "water-proof", thin smartphones.
Something must change if we don't want to swim in oceans made of electronic rubbish in the near future.
Hi,
Well, I drop my phone while doing my dishes. I put it like 2 or 3 times in the water since 6 months.
Before going to sleep I shut it down because it was going crazy thinking a headset is connected/disconnected due to the water in the connector.
Then this morning, impossible to power it on. Water behind the camera glass.
It looks like water entered from the trap (that I opened only 2 times...), the water test sticker is now orange.
I have to admit I'm little disappointed, I put my Z far more times in the water without any problem, and this one who benefits years of R&D, died after 2 showers.
I suppose Sony don't care of this issue in the guaranty ?
You can try, but if i remember right they have stated that if water has entered inside phine then user has left flap/flaps open
You shouldn't have opened that flap at all but let the phone dry. The headset connected/disconnected problem is somehow normal and it goes away after some drying. It happened to me too and I let the phone for a few tens of minutes, with the socket facing the exhaust of the laptop fan (while giving the laptop some numbers to crunch).
Why would you put it in water? Sounds like a case for karma.
ninjy said:
Hi,
Well, I drop my phone while doing my dishes. I put it like 2 or 3 times in the water since 6 months.
Before going to sleep I shut it down because it was going crazy thinking a headset is connected/disconnected due to the water in the connector.
Then this morning, impossible to power it on. Water behind the camera glass.
It looks like water entered from the trap (that I opened only 2 times...), the water test sticker is now orange.
I have to admit I'm little disappointed, I put my Z far more times in the water without any problem, and this one who benefits years of R&D, died after 2 showers.
I suppose Sony don't care of this issue in the guaranty ?
Click to expand...
Click to collapse
The device is certified waterproof for fresh (and pure) water only. Substances such as soap or harsh chemicals can damage or remove waterproof adhesives.
There is also the possibility that you have been unlucky.
That's why Sony phones are no longer waterPROOF: people always put the phone through various situations and then say something like "but it says it is waterproof!".
I washed mine in the sink under running tap water. It came out just fine. Washed it because my kid spilled soda on it.
They are WaterPROOF
I had the Z3 Compact about a year ago and that was waterproof. I put it under water many times, I got soaked in the rain completely with my new Z5 Compact and it is fine. I also used it in a swimming pool with no problem what so ever.
Also to prove they are waterPROOF,
"IP 68 Enclosures - IP rated as "dust tight" and protected against complete, continuous submersion in water."
Continuous submersion, so continuously going under water.
If your Z5C broke then it's most likely because of the three factors:
Faulty Phone
Open flaps
Left in water too long
That's all I can think of anyway
Peace
ninjy said:
Hi,
Well, I drop my phone while doing my dishes. I put it like 2 or 3 times in the water since 6 months.
Before going to sleep I shut it down because it was going crazy thinking a headset is connected/disconnected due to the water in the connector.
Then this morning, impossible to power it on. Water behind the camera glass.
It looks like water entered from the trap (that I opened only 2 times...), the water test sticker is now orange.
I have to admit I'm little disappointed, I put my Z far more times in the water without any problem, and this one who benefits years of R&D, died after 2 showers.
I suppose Sony don't care of this issue in the guaranty ?
Click to expand...
Click to collapse
Had exactly the same problem, I sent the phone for warranty repair and got a brand new one .
MrMmmkay said:
Had exactly the same problem, I sent the phone for warranty repair and got a brand new one .
Click to expand...
Click to collapse
Same here, the warranty works in some cases.
Everyone Participate Please
I'm about to buy this phone so just wanted to make sure if anyone had issues with waterproofing or water test fails like previous Xperia phones.
Please give me your experience with this device in wet conditions
So far I have found the Z5C has way better waterproofing than the z3c, as you are not needing to move the flap to charge the phone all the time
I have used my phone in the ocean (even though it is not specifically designed to be used in the ocean) and washed it off with fresh water afterwards multiple times, and it works like a charn, no leaks or condensation
@nzzane
Great to hear!
Headphones and sound issues till dries
Also, a kind of obvious note. You will have to wait till the phone dries to charge it, and sound quality will be a bit muffled due to the water (until it dries)
@smardu @nzzane
I can live with that
ill recommend to put duct tape on the string hole
i found on my test water can enter from there only
@Superrman
Are the string hole and flaps connected like open tunnel between them (considered faulty units)?
showers, rinses(not washing machine, just tap or hose), thunderstorms A+ for this phone so far!
Sound does get muffled in direct spray and the occasional water drop changes the song lol but all in all had the phone for a year and could sell it as NEW if needed
@Tingles
I guess Sony waterproof smartphones are getting better and better!
rip
I ran mine under a tap and five minutes later the screen stopped working lol.
avionisasian said:
I ran mine under a tap and five minutes later the screen stopped working lol.
Click to expand...
Click to collapse
Were you able to fix it?
Waterproof??
Yea so I got my z5c back from repair and somehow I damaged the screen with water when running it under a tap. So I guess mine wasn't that waterproof...
avionisasian said:
Yea so I got my z5c back from repair and somehow I damaged the screen with water when running it under a tap. So I guess mine wasn't that waterproof...
Click to expand...
Click to collapse
Our device has these ratings
IP6X. Dust tight.
IPX5. Protected against low-pressure water jet spray for at least 3 minutes.
IPX8. Protected against the effects of continued immersion in water at depths greater than 1 metre. The exact conditions are specified for each device by the manufacturer.
Here's the address for proper precautions for our device, plus some other info.
http://support.sonymobile.com/global-en/dm/waterproof/
Although now that you have had it repaired I would be a little more delicate with that device.:fingers-crossed:
When your phone gets opened, generally consider it to lose its water proofness. However I have been able multiple times using hot glue to perfectly seal it again.
Remember there's an easy and reliable way to check if your Xperia is water proof: Xperia Water Resistance Test