Yes, yes it does.
Hopefully Samsung will replace it for me, sending it in this week.
Samsung Alpha bends after being kept in front pocket.
I am facing the exact issue as SBartacusX. I returned the phone to Orange Romania for inspection and I also exchanged messages via Facebook with Samsung Romania.
Samsung Romania thanks me for pointing out this problem and assures me they will take action so that this situation would never happen.
A pic with my phone (not the best one, but the issue is visible)
SBartacusX said:
Yes, yes it does.
Hopefully Samsung will replace it for me, sending it in this week.
Click to expand...
Click to collapse
So Samsung Romania decided to send the phone for further investigation in Korea. They also agreed to replace my unit with either a new one or with another Samsung model (pay the difference if it's more expensive) - the dealer also agreed to that.
I decided to go with Samsung S5 4G+, hopefully a problem free unit.
That really sucks, as I was really enjoying the whole metal frame concept. I also decided to resist the temptation of going for an even larger screen phone (Note 4).
That being said, I wish you all the best and if your Samsung Alpha turns into a boomerang, just launch it back to mother Samsung.
Yep
vlasislav said:
So Samsung Romania decided to send the phone for further investigation in Korea. They also agreed to replace my unit with either a new one or with another Samsung model (pay the difference if it's more expensive) - the dealer also agreed to that.
I decided to go with Samsung S5 4G+, hopefully a problem free unit.
That really sucks, as I was really enjoying the whole metal frame concept. I also decided to resist the temptation of going for an even larger screen phone (Note 4).
That being said, I wish you all the best and if your Samsung Alpha turns into a boomerang, just launch it back to mother Samsung.
Click to expand...
Click to collapse
I am happy they took care of you, I was late in sending in my device as I had to find my old S4, I am hoping to hear from Samsung soon regarding this issue, I am hoping they replace it with a new Alpha, as I am pretty fond of the device. I came from an S5 and would prefer either a replacement Alpha or the Note 4 so I can actually root it unlike my 850a.
Advice??
I am looking for any advice from you guys. Samsung has decided that my Alpha is no longer covered under warranty, or at least the "issue" with my device is not covered. I am well aware that the phone did not bend by sitting in it's box since new, however, I am somewhat taken back by the "fact" that a bend such as the one in my device is considered "out-of-warranty damage" since the phone is in perfect condition and has been in a Speigen case and covered with a tempered glass screen protector keeping even the lightest of scratches from affecting my device. I am an avid consumer of Samsung products, especially the Galaxy device line, I have had an S3, S4, S5, Note 3, and Alpha. This is my first time dealing with Samsung regarding product repair and I wasn't sure exactly what to expect, but a repair cost of 70$ was not part of it. I have spoken with the correct department and am now wating for a phone call from the tech that reviewed my case and am expecting the phone to ring sometime tomorrow.
The advice I am looking for is what I should do, should I just say okay and pay the $70, should I have them box my phone back up and return it to me as is, or should I request to speak with a "higher-up" until I am satisfied with the repair (full-cost of repair or replacement covered by the manufacturer) and have them continue to be supported by myself as a new phone buyer every year. If I cannot come to an agreement with Samsung, they will no longer be the go-to phone maker for me and will lose thousands of dollars in sales from me in the next few years, the S6 was looking to be my next purchase and I even plan on buying a black S6 on release date and possibly take my girlfriend to replace her Note 3 the same day.
Am I just being a whinny consumer and should accept the fact that if I did not use my Alpha it would not be bent, or should I expect to be covered considering the point that this is a metal phone and is not exactly a huge device to be easily disfigured. Apple has certainly had a small dent put into sales of the 6 Plus for this exact issue, so shouldn't Samsung be expected to help cover my case since it is from my perspective a design problem, I really loved the Alpha and want to continue using the device, but at this point I will just put it in the box and stick it in my closet and use my S4 for a few more months until I go buy an M9 or G FLEX 2? What should I do guys? Am I being childish about this and just want things to go my way or should I just be a good little consumer and say here is the $70 and when can I buy your all mighty S6, returning to Apple is not an option for me. Thanks guys...
My Galaxy Alpha
Same! My phone has bent the same way as your phone's and I keep mine in the frone jacket pocket. I can't explain why but I noticed it lagging recently. It bent a few months ago so I shrugged it off but now it's getting worse and worse.
---------- Post added at 07:01 PM ---------- Previous post was at 06:54 PM ----------
I also keep wondering when the lolipop update is comeing out for my phone because it hasent yet and I have been waiting a long time, btw j live in the uk
LOL Stop putting your phone in your back pocket and sit on it.
Related
Hello there guys
so i got my replacement phone after i lost my htc hd2.they sent me a brand new htc hd2 in the box.recently the screen showed up a mark in the middle with liquid moving around if u press it. its doesnt have any affect on the screen itself but it just looks bad. I phoned the insurance company and they said they will send me a brand new after i return it. i was just wondering if its worth all the hassle and can be fixed easily. also send/recieve button for email seems to be working for Wi-Fi internet only and it wont download any emails using the network internet even tho i know it work perfectly since i use it alot.
just out of interest, anyone willing to buy brand new htc hd2 unlocked (the one they will send me) and how much u r willing to pay.
thanks
Sounds like a Newton ring to me.
I was hoping that the HD2 wasn't going to suffer from them as I've not seen any posts mentioning them until now (unlike with my old HD)
Normally caused by overheating through using bluetooth/wifi/3G/apps although don't expect HTC to admit that, they put it down to applying too much pressure to the screen.
If you're having problems with the phone and they're offering a replacement, I'd take it.
You never know, they could have sent you a refurbed model by mistake.
xaccers said:
Sounds like a Newton ring to me.
I was hoping that the HD2 wasn't going to suffer from them as I've not seen any posts mentioning them until now (unlike with my old HD)
Normally caused by overheating through using bluetooth/wifi/3G/apps although don't expect HTC to admit that, they put it down to applying too much pressure to the screen.
If you're having problems with the phone and they're offering a replacement, I'd take it.
You never know, they could have sent you a refurbed model by mistake.
Click to expand...
Click to collapse
OMG you are totally right. My original one never had such problems but the one they sent me came with a leather cover so i put it in and then put it in my pocket so i guess it could heat up easily with that. and btw how do i know it was refurbed model. it came in with a box and the screen cover and the wires. the box wasnt sealed like the my original phone
have you tried the hairdryer trick? sometimes works, do a search for hd2 hairdryer, should find it, hope it helps
Zoro8500 said:
OMG you are totally right. My original one never had such problems but the one they sent me came with a leather cover so i put it in and then put it in my pocket so i guess it could heat up easily with that. and btw how do i know it was refurbed model. it came in with a box and the screen cover and the wires. the box wasnt sealed like the my original phone
Click to expand...
Click to collapse
Without signs of minor damage on the phone it's hard to say it's a refurb unit, and it's totally possibly that it's a brand new phone.
It's very easy for a company dealing with returned phones to accidently ship one out as a new one.
There was a rather embarassing moment for a bloke who was showing his wife how to use her brand new phone from T-mobile when they stumbled across amatuer nude photos! The staff in the T-mobile shop's initial solution when they complained was to offer to delete the images rather than a new phone!
xaccers said:
Without signs of minor damage on the phone it's hard to say it's a refurb unit, and it's totally possibly that it's a brand new phone.
It's very easy for a company dealing with returned phones to accidently ship one out as a new one.
There was a rather embarassing moment for a bloke who was showing his wife how to use her brand new phone from T-mobile when they stumbled across amatuer nude photos! The staff in the T-mobile shop's initial solution when they complained was to offer to delete the images rather than a new phone!
Click to expand...
Click to collapse
lol thats jokes. i bet u someone put it on and then sent it back
Hey guys,
I am rocking the Galaxy S (Captivate) that I got two years ago on release day, so I am having some gunshy issues that I wanted someone's opinion on. Back when I got this phone, I immediately sacrificed the warranty and everything which, three months later, turned out to be a very bad idea since the "first edition" of my phone had broken GPS, a faulty speaker, and the world's worst antenna. This was fixed in the later batches of my phone.
Fast forward to today:
I really want an S3. I know that I am not going to ever use LTE here in the US, so I was thinking of getting the international version. However, after reading all these threads about so many problems (bluetooth, wifi, battery, and especially the screen), I'm a bit gunshy on buying it (especially since I don't have the "walk into store and exchange" convenience of buying it from AT&T.
So I just have a few questions:
If I bought the international version and, say, the screen had a bad tint (like many people here), do I have a manufacturer warranty that covers that? Is it exchangeable (do I have to pay shipping, etc)?
Is there a good company to buy an extended warranty from for the phone (for drops and such)? I have heard of "Square Trade", but I read somewhere that they won't cover imported/international phones.
What is a good company to buy phones through? (I've never purchased a cellphone online...)
Is it smart (READ: will it do anything) to wait a few months for the next "batch" of phones to be manufactured so that some of these problems may be fixed? If so, how long do you think?
Obviously, I understand "response bias", so people who post the threads on these forums are those who have problems (and millions don't).
If someone has posted a thread similar to this that I missed, feel free to yell (nicely) at me. I have searched for a while, and I have also lurked these forums for the last week but I didn't see anything with a culmination of people in my situation.
tl;dr:
On AT&T, I want international version. Answer numbered questions above.
Thanks guys.
Any ideas?
Bear in mind that people usually only post on here when they have problems.
Not many people post on forums to say "everything is hunky dory" , they post when they need help with a problem. It's like going into a hospital and saying wow the plague is back...
As far as I know the manufacturer warranty will still cover you so long as you ship it back to the uk if you have a problem.
I'm currently using the captivate also. I'm getting ready to upgrade between either the S3 or the One X. I leaning more towards the S3 simply because I prefer Samsung and TWiz. If I get the S3 though, I'm going to buy the AT&T version because 1. It won't cost me as much, just $200 instead of $600 or so dollars. 2. The snapdragon s4 cpu that is in the AT&T version is a newer CPU than that of the exynos, I love exynos as well but I hear this CPU is outperforming it. 3. More ram, the AT&T S3 has 2gb. 4. LTE. 5. The convenience of having a local store to be able to return the phone.
I'm not sure about manufacturer warranty's on phones without contracts since I've never bought one off contract. I would guess you get at least one year free from defects. And i would almost guarantee you pay the shipping costs to mail your phone back and probably for them to mail you a new one. Good luck with your purchase.
Sent from my SGH-I897 using XDA
Has anyone experienced AT&T warranty service? Due to a problem with the camera, they said they would ship a refurbished device. Has anyone experienced a refurbished device? I'm wondering if it would be better to send it to Samsung so they repair it?
the at&t warranty service is pretty good, the phone is pretty much brand new and in perfect working condition most of the time. I personally prefer the warranty service over a repair from samsung
I'll have to find out how long I have before they expect my device to ship back to them. I'd like to run it through the paces first for a week or so..
I've not had to have my SGSII replaced, but I did have to replace the Captivate due to random shutdowns. The replacement refurbished phone is still going strong and has never had a problem. It looked like brand new when it came. It's the wife's now, since last October.
Well, I've had to replace mine twice. First one had an issue with the USB port, they sent me what appeared to be a "new" device; that is, it had a full sticker under the battery, and all the warning plastics were on it, but it came in an envelope. I warranty'd that one because the headphone jack died after a week.
The second one is a normal refurb unit. Have not had any issues with the second refurb, and that was almost two months ago.
Had to replace 2 infuses, tho one was insurance, and one GSII. Warranty's were due to the stupid USB port issue, wonder if they fixed that in newer phones?
I never had a refurbished phone sent to me. all 3 were brand new devices. GSII was done fairly soon after it was released. but on the infuse Im not sure why i didnt get a refurb.
Mine is a refurbished i777, got it back In last December and two weeks in found out that the flash didn't work. Called Samsung, and they gave me free round trip shipping and free repair because of warranty. Restored to stock and sent it in, got it back in two weeks.
Also, I called att first but they told me to call Samsung. And according to Att, I only had three months of warranty, but then Samsung said that I have one year. Don't know if that means I have two warranties or either att or Samsung was wrong.
I have three things refurbished, a Canon camera and printer, then this phone. So far only the phone has ever had a problem, but it was easy to get it fixed, so no big deal. I personally like to buy refurbished things, but I will only buy the ones with warranties.
Sent from my SGH-I777 using xda app-developers app
Any reason you didn't use ATT's warranty service instead of Samsung, to avoid the 2 weeks without the device?
fldude99 said:
Any reason you didn't use ATT's warranty service instead of Samsung, to avoid the 2 weeks without the device?
Click to expand...
Click to collapse
I called ATT first too see what options I would have, they offered to replace my refurbished i777 with skyrocket but I have to pay the difference. I didn't take that of course, then I think it was ATT suggested me to call Samsung, I might have gotten the idea my own, don't remember much about this part. then sent the phone to Texas and tracked the update on my phone everyday nervously cus my phone was root then restored to stock, afraid that Samsug might find out. But I guess they didn't. got my i777 back in 2 weeks. Since then flash and reflash like an addict, and nothing is wrong with this phone so far.
I recently had to get my device repaired or replaced. Samsung Communication was clear and the turn-around was fairly quick. I prefer Samsung repair over getting an AT&T refurbished device; I've had bad experiences in the past with refurbished quality. It was a while ago, so other's opinions about refurbished service may be more accurate. I'll always prefer Samsung over AT&T though.
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
MWilkenson said:
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
Click to expand...
Click to collapse
That's funny because my power button just died too... Except I was able to turn on my phone but that was about it. I couldn't get it to wake up or go to sleep unless I plugged in the phone. I'm debating whether to send it to Samsung or go to the AT&T but if it looks like AT&T is just going to replace it with the Skyrocket, I may just send it in to Samsung. Though 2 weeks without a phone will be crazy =P.
Bruce0750 said:
Mine is a refurbished i777, got it back In last December and two weeks in found out that the flash didn't work. Called Samsung, and they gave me free round trip shipping and free repair because of warranty. Restored to stock and sent it in, got it back in two weeks.
Also, I called att first but they told me to call Samsung. And according to Att, I only had three months of warranty, but then Samsung said that I have one year. Don't know if that means I have two warranties or either att or Samsung was wrong.
I have three things refurbished, a Canon camera and printer, then this phone. So far only the phone has ever had a problem, but it was easy to get it fixed, so no big deal. I personally like to buy refurbished things, but I will only buy the ones with warranties.
Sent from my SGH-I777 using xda app-developers app
Click to expand...
Click to collapse
Simba501 said:
I recently had to get my device repaired or replaced. Samsung Communication was clear and the turn-around was fairly quick. I prefer Samsung repair over getting an AT&T refurbished device; I've had bad experiences in the past with refurbished quality. It was a while ago, so other's opinions about refurbished service may be more accurate. I'll always prefer Samsung over AT&T though.
Click to expand...
Click to collapse
When I spoke to ATT'S warranty people, they mentioned that the refurbished devices are done by the manufacturer. Not sure if that's a bunch of hooey, but I'll give it a shot rather than sending it off to Sammy
To those about to deal with ATT: I spoke to them today and the rep gave me some "good news" that they're out of the S2 but can send me the skyrocket. I said forget it, I'll send it to Samsung. So the rep says hold on, I put it on speaker for a few minutes, and she comes back to tell me she "found" a supposedly new S2 at another warehouse they can ship to me. So refusing the skyrocket is what needs to be done. So now with 14 days to return the device, it gives time to put the replacement through the paces
I just called about the camera not focusing and making that buzz sound. They said the i777 was backordered and would be replaced with a skyrocket. I said no, and asked if I could early upgrade or get anything else. They said no. I asked if a service center might have one, they said they can't verify the stock, but I could try. I really pushed for anything other than the skyrocket, politely, and they said no. It would be free, but my only option. I guess if the service center doesn't have one I'll call back and try again. I really want an S III, in red, but I could live until may when I qualify for upgrade with a One X.
Sent from my Galaxy S II
quarlow said:
I just called about the camera not focusing and making that buzz sound. They said the i777 was backordered and would be replaced with a skyrocket. I said no, and asked if I could early upgrade or get anything else. They said no. I asked if a service center might have one, they said they can't verify the stock, but I could try. I really pushed for anything other than the skyrocket, politely, and they said no. It would be free, but my only option. I guess if the service center doesn't have one I'll call back and try again. I really want an S III, in red, but I could live until may when I qualify for upgrade with a One X.
Sent from my Galaxy S II
Click to expand...
Click to collapse
I guess I was lucky. My replacement S2 is supposed to arrive tomorrow. But if they had stonewalled me like that I was prepared to send it to Samsung. Why not go wit that? Btw they also offered to allow me out of the contract early with an S3,but at $299...a little too much imo
MWilkenson said:
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
Click to expand...
Click to collapse
I warranty replaced mine because of a wonky power button, too. it is challenging to get back to stock without a power button.
wbcollins said:
I warranty replaced mine because of a wonky power button, too. it is challenging to get back to stock without a power button.
Click to expand...
Click to collapse
Yeah it wasn't easy at all! But I figured it out. Now they are sending me an s3!! After messing up my order and canceling without my notification
Sent from my SGH-I777 using xda premium
My power button stopped working and after finally getting back to stock with difficulty, I took it in to AT&T's Device Warranty Service Center (they have a few of those in most states) and they replaced it on the spot with a refurbished unit. This was yesterday so only time will tell if the refurbished one will hold up.
hamguy said:
My power button stopped working and after finally getting back to stock with difficulty, I took it in to AT&T's Device Warranty Service Center (they have a few of those in most states) and they replaced it on the spot with a refurbished unit. This was yesterday so only time will tell if the refurbished one will hold up.
Click to expand...
Click to collapse
I've heard that the refurbs are sometimes more reliable than ones out of the box because they have replaced parts that they know people have had regular problems with (i.e. usb port, power button). I bought mine brand new last December with no problems, so I hope I didn't just jinx myself for saying that.
My phone is having some weird issue and I am trying everything to fix it. I have had it about a month and this issue randomly came up while listening to music. I have got it to start up normal once or twice but for now it turns on works fine but now wifi and no sim card for a couple of seconds. No wallpaper will be shown and it will reboot over and over again. Has anyone ever sent there phone back to sony and how does that work?
My Z Ultra had issues with the signal. I realized that after about a week. And it took me another couple of weeks to find time to take it to the Sony Service Center here in Bangalore, India. They said they will update firmware first to check. They called me after 4 days and found to my surprise they had replaced with a new Mobile.
So don't worry, go over to the nearest Sony Service Center and they will do what they can. My 2 cents.
smaiitm said:
My Z Ultra had issues with the signal. I realized that after about a week. And it took me another couple of weeks to find time to take it to the Sony Service Center here in Bangalore, India. They said they will update firmware first to check. They called me after 4 days and found to my surprise they had replaced with a new Mobile.
So don't worry, go over to the nearest Sony Service Center and they will do what they can. My 2 cents.
Click to expand...
Click to collapse
Thank you very much!
Had to send my C6833 in cuz the screen cracked and I don't know how it happened! I was at the Bears/Giants game a while back and I used it to take a few pictures at the 2 minute warning. Decided to leave at 30 seconds remaining. Ended up getting split up from a buddy, so I opened the flip case and noticed I had three big cracks in the screen, rendering it COMPLETELY USELESS! Ordered a replacement screen on eBay from some retailer in California, only to receive an Xperia Z screen. The retailer told me that if it wasn't the right one, there's nothing they can do for me. Argued via email for about two hours to convince them to waive the restocking fee and sent it back. Ended up sending the phone to Sony and when they looked up my IMEI number, they told me it was manufactured in Singapore (warranty doesn't cover cracks either). It's been three weeks since I shipped it to them and they don't have any news on my phone til it gets fixed. In the meantime, I'm stuck using my lousy old Archos 80 G9, which likes to restart randomly all the time. #FirstWorldProblems
Sent from my ARCHOS 80G9 using Tapatalk 4
Used my Ultra (C6802) for a week after I bought it and the screen went blank during charging
Thought it was the screen of death bug, did a hard reset and the phone wont turn on at all
Sent the phone to sony for repairs and was told that my Ultra needs to change the whole motherboard
Got it back after a month and everything seems to be okay so far
Hope they sealed it back properly
** UPDATE ** 11/27 Received an email from Sony today (after not hearing anything for a month) and apparently, it's gonna cost me $355 plus tax to replace the front touch screen.
Sent from my ARCHOS 80G9 using Tapatalk 4
All this bad news I don't like. I am using my galaxy s2 because the mini pro was not the newer mini pro like i thought it was when I bought it. I am having withdraws haha.
You want bad news? Let me get @hamdogg
This Friday it will be 5 weeks since I sent mine in for repair!! and all that was wrong was the LED charge indicator.
SHUT THE.... FRONT DOOR!
hamdogg said:
This Friday it will be 5 weeks since I sent mine in for repair!! and all that was wrong was the LED charge indicator.
SHUT THE.... FRONT DOOR!
Click to expand...
Click to collapse
I am gonna think positive.
hamdogg said:
This Friday it will be 5 weeks since I sent mine in for repair!! and all that was wrong was the LED charge indicator.
SHUT THE.... FRONT DOOR!
Click to expand...
Click to collapse
Excellent. The response i was looking for
IAmBrock said:
I am gonna think positive.
Click to expand...
Click to collapse
Give me 5 seconds.. I'll be right back.
EDIT: Alright @IAmBrock. I'm back (not that you even noticed!), and i'm bored so i contacted Sony. I'm assuming you're in the US since you've owned a My Touch 4G (real detective work there!), so i got told that Sony has a Sony Mobile service center in Laredo, Texas. It takes up to 14 days to get something repaired (and shipped back to you) IF you have the US or Canadian model. Apparently it's not that easy if you have the international version. Don't ask me why, but my guess is warranty and all that
EDIT 2: More info, since i'm already at it:
Laredo Customer Satisfaction Center
Sony Electronics Inc.
11302 Eastpoint Drive
Buidling B, Suite C
Laredo, Texas 78045
Voice: 866-357-6230; Option 3
FAX: 956-728-2109
Got serious singnal problems.
will need to take my c6833 in
Should i unroot first?
this is a big problem for me since i have the latest firmware,
so if i unroot, i wont be able to root again :crying:
LordManhattan said:
Excellent. The response i was looking for
Give me 5 seconds.. I'll be right back.
EDIT: Alright @IAmBrock. I'm back (not that you even noticed!), and i'm bored so i contacted Sony. I'm assuming you're in the US since you've owned a My Touch 4G (real detective work there!), so i got told that Sony has a Sony Mobile service center in Laredo, Texas. It takes up to 14 days to get something repaired (and shipped back to you) IF you have the US or Canadian model. Apparently it's not that easy if you have the international version. Don't ask me why, but my guess is warranty and all that
EDIT 2: More info, since i'm already at it:
Laredo Customer Satisfaction Center
Sony Electronics Inc.
11302 Eastpoint Drive
Buidling B, Suite C
Laredo, Texas 78045
Voice: 866-357-6230; Option 3
FAX: 956-728-2109
Click to expand...
Click to collapse
I think I have international version but it has been shipped to texas. I hopping it will only take 14 days but I think the lady said since it was manufactured in Singapore that it would take a fairly long time seeing they have to get the parts imported. I hope it will be here before christmas time actually way before. I miss my phone so bad that I have wasted 99.99 on an xperia mini pro from 2010 and 40$ on an HP veer from 2011. Don't ask me why. I just want my phone back so bad and going back to the samsung galaxy s2 is making it worse. It feels horrible now and I think it is having troubling holding a charge even though I just bought a new battery for it seeing my mom is using it now. Sony Xperia Z Ultra may not have the best battery but it is way better than my s2 before and after it stopped holding a charge. Thanks for contacting sony for me. It means a lot.
So far 3 weeks
After using my 6833 for 1 month lost control of the screen. It was working but it was doing what it wanted. Hard resets and on the phone to Sony didn't help. Sent the phone for repair 3 weeks ago. Every other day i call them and they say that the phone is UK version and that is why it take so much time to repair it here in Canada. They are waiting for some part. Wouldn't say about which one. No time reference for repair for non Canadian version. Theoretically it can take years. They wouldn't send replacement.
Honestly guys, i wanted bigger phone after my n7000 and note 3 wasn't big enough. Had huge hopes for Ultra. Now i deeply regret moving from samy to sony. May be i was just unlucky that my sony got broken BUT..... I spent 850 bucks on it when it just came out. Camera is ****! Software and xda development is poorer than samsung. And sony service is so bad. They should have sent replacement for me if they can't fix it fast.
Sony - big disappointment!
Next phone - back to Samsung.
andrew maliar said:
After using my 6833 for 1 month lost control of the screen. It was working but it was doing what it wanted. Hard resets and on the phone to Sony didn't help. Sent the phone for repair 3 weeks ago. Every other day i call them and they say that the phone is UK version and that is why it take so much time to repair it here in Canada. They are waiting for some part. Wouldn't say about which one. No time reference for repair for non Canadian version. Theoretically it can take years. They wouldn't send replacement.
Honestly guys, i wanted bigger phone after my n7000 and note 3 wasn't big enough. Had huge hopes for Ultra. Now i deeply regret moving from samy to sony. May be i was just unlucky that my sony got broken BUT..... I spent 850 bucks on it when it just came out. Camera is ****! Software and xda development is poorer than samsung. And sony service is so bad. They should have sent replacement for me if they can't fix it fast.
Sony - big disappointment!
Next phone - back to Samsung.
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1. You send a device that you've purchased from another country to a local(?) service center and expect it to be a quick fix (hint: warranty)
2. You've been unlucky. Go ahead and search the forum. You won't find another person with this issue.
3. You can't compare the Ultra with a Note. The Ultra is a niche device, so you can't expect millions of people to buy it; and therefore the lack of activity in the dev section (compared to the Samsung section)
4. Sony may have poor service, but don't tell me that Samsung is any better:
"Samsung tells customer to shut up about Galaxy S4 fire and they’ll swap his burnt phone"
And let's not forget the other S4 that went up in flames yesterday, and the S3 that exploded.. Oh wait, another S4 caught fire today! But wait, there's more! Faulty battery (S4)? S4s that won't charge? An S4 that melted over night? The S4 Active isn't waterproof?
And i'll stop here - right after this one where an S4 caught fire and took the owners apartment down with it
Samsung is sure making quality devices! I'd rather have a display defect than burning to death. That's just me though.
You are right, ive been just unlucky with my ultra. I just expected too much for the 850 bucks phone. Still don't understand what is the problem with the phone which i bought from the UK unlocked and with worldwide warranty. Why it should be a problem to repair it in any different country where Sony is in business? It took 3 days for the phone to be shipped to me when i bought it and it is taking 3 weeks (so far) for some part to be shipped). I treat myself with the new phone every year and loosing it for month or two it's a big deal for me. I have to use my wife's nexus 4 with that tiny screen now. Do you feel my pain?
About Samsung. Im sure they have some issues too but I didn't have any with my n7000 for 2 years. but it's just my personal experience.
LordManhattan said:
1. You send a device that you've purchased from another country to a local(?) service center and expect it to be a quick fix (hint: warranty)
2. You've been unlucky. Go ahead and search the forum. You won't find another person with this issue.
3. You can't compare the Ultra with a Note. The Ultra is a niche device, so you can't expect millions of people to buy it; and therefore the lack of activity in the dev section (compared to the Samsung section)
4. Sony may have poor service, but don't tell me that Samsung is any better:
"Samsung tells customer to shut up about Galaxy S4 fire and they’ll swap his burnt phone"
And let's not forget the other S4 that went up in flames yesterday, and the S3 that exploded.. Oh wait, another S4 caught fire today! But wait, there's more! Faulty battery (S4)? S4s that won't charge? An S4 that melted over night? The S4 Active isn't waterproof?
And i'll stop here - right after this one where an S4 caught fire and took the owners apartment down with it
Samsung is sure making quality devices! I'd rather have a display defect than burning to death. That's just me though.
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andrew maliar said:
You are right, ive been just unlucky with my ultra. I just expected too much for the 850 bucks phone. Still don't understand what is the problem with the phone which i bought from the UK unlocked and with worldwide warranty. Why it should be a problem to repair it in any different country where Sony is in business? It took 3 days for the phone to be shipped to me when i bought it and it is taking 3 weeks (so far) for some part to be shipped). I treat myself with the new phone every year and loosing it for month or two it's a big deal for me. I have to use my wife's nexus 4 with that tiny screen now. Do you feel my pain?
About Samsung. Im sure they have some issues too but I didn't have any with my n7000 for 2 years. but it's just my personal experience.
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Sure, i still have my N7000, and i've never had any issues with it, but i've never had any issues with my Ultra either. It's a lottery when we buy electronics. I can't see why they should use that much time on fixing it (you do have warranty), but i guess it's just some corporate bureaucracy **** their doing. The longest i had to wait was when i had the HTC Touch back in 2007. It took them 7 weeks to swap the motherboard.
[Queen OTE=LordManhattan;48319629]Sure, i still have my N7000, and i've never had any issues with it, but i've never had any issues with my Ultra either. It's a
when we buy electronics. I can't see why they should use that much time on fixing it (you do have warranty), but i guess it's just some corporate bureaucracy **** their doing. The longest i had to wait was when i had the HTC Touch back in 2007. It took them 7 weeks to swap the motherboard.[/QUOTE]
I agree. You can be unlucky with any electronics.
If i bought some average phone for 200 bucks or so i may be expect average customer (warranty) service.
But if you buy one of the most expensive phone in the World you might wanna know if something goes wrong with it it will be done very fast or exchanged for new one.
I know it's different story but when my Samsung monitor got broken after 24 months of use (i had 36 month warranty from manufacturer. Not insurance) . They didn't even checked the monitor. The delivery guy came, brought refurbished working one and took my broken one away. End of story. I liked it a lot! It was in UK though.
megadp said:
** UPDATE ** 11/27 Received an email from Sony today (after not hearing anything for a month) and apparently, it's gonna cost me $355 plus tax to replace the front touch screen.
Sent from my ARCHOS 80G9 using Tapatalk 4
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I had same problem too , But the 3 party repair it $200 only then happy to use again .
They are sending me a replacement phone. I hope it is the right one with lte.... They are sending me the american version will there be much of a difference?
So I have the purple camera issue (like everyone else apparently) and I'm wondering a few things.
First off is it worth it to go through AT&T for a replacement? I have been reading that people are getting Phones back that are in poor shape, and not only that but the issue is recurring in the replacement phones as well.
Secondly I am assuming I will need to relock my bootloader and un root my phone to send it back, correct? My concern is if I get a replacement phone with 4.3 already installed am I limited in my ability to root/s-off, etc?
Third, am I maybe better off sucking it up and sending to HTC and losing my phone for a week? If I do that do I need to relock/clear/etc?
Anyone... Bueller?
I'd say it's worth a shot. The worst thing that can happen, is you receive an unsatisfactory replacement device (whether it be too used/damaged for your tastes, or has a purple camera.) You can simply return it in this case, letting AT&T know that you aren't satisfied with the replacement.
I had my One replaced via warranty, and really lucked out, as it would seem I received a brand new One in return (still had the grey IMEI decal and AT&T "DON'T TXT & DRIVE" plastic wrap on it.) The camera sensor date is 5-22, but I've yet to encounter any purple with the camera, thankfully. My defective One had a 5-01 sensor date, and the purple was awful, showing up even in well-lit pictures.
IF YOU GO THIS ROUTE!!! Pay for tracking and insurance at USPS when you return the device with the prepaid postage label and packaging. This is for your peace of mind. AT&T handles warranty returns through a third party called SmartLabel/Newgistics, and there are quite a number of complaints about this company.
My complaint? The tracking number assigned to my return package was "not found" via their tracking site until nearly 3 weeks had passed. During this time, I was getting e-mails and phone calls from AT&T, warning me that they had not received my device, and that I'd be charged up to $900 if I didn't return it within 10 days. Apparently, Newgistics just sits on the package in a queue until they decide to attend to it. That's a really ****ty feeling to have looming over your head for 3 weeks -- thinking your phone was either lost or stolen -- and it can be avoided if you just cough up 5 bucks for tracking and insurance at the post office.
Also, one last tip, if you're concerned your device may be considered "damaged" (AT&T doesn't offer a warranty replacement for damaged phones, and will make you pay for the replacement.) Bring your phone to any AT&T location, tell them you're interested in getting a warranty replacement, and have them inspect your phone. They can put a note on your account that the phone is not damaged. Of course, this is different from water damage, which they cannot determine (due to the sealed construction) until you mail it in
ericiidx said:
I'd say it's worth a shot. The worst thing that can happen, is you receive an unsatisfactory replacement device (whether it be too used/damaged for your tastes, or has a purple camera.) You can simply return it in this case, letting AT&T know that you aren't satisfied with the replacement.
I had my One replaced via warranty, and really lucked out, as it would seem I received a brand new One in return (still had the grey IMEI decal and AT&T "DON'T TXT & DRIVE" plastic wrap on it.) The camera sensor date is 5-22, but I've yet to encounter any purple with the camera, thankfully. My defective One had a 5-01 sensor date, and the purple was awful, showing up even in well-lit pictures.
IF YOU GO THIS ROUTE!!! Pay for tracking and insurance at USPS when you return the device with the prepaid postage label and packaging. This is for your peace of mind. AT&T handles warranty returns through a third party called SmartLabel/Newgistics, and there are quite a number of complaints about this company.
My complaint? The tracking number assigned to my return package was "not found" via their tracking site until nearly 3 weeks had passed. During this time, I was getting e-mails and phone calls from AT&T, warning me that they had not received my device, and that I'd be charged up to $900 if I didn't return it within 10 days. Apparently, Newgistics just sits on the package in a queue until they decide to attend to it. That's a really ****ty feeling to have looming over your head for 3 weeks -- thinking your phone was either lost or stolen -- and it can be avoided if you just cough up 5 bucks for tracking and insurance at the post office.
Also, one last tip, if you're concerned your device may be considered "damaged" (AT&T doesn't offer a warranty replacement for damaged phones, and will make you pay for the replacement.) Bring your phone to any AT&T location, tell them you're interested in getting a warranty replacement, and have them inspect your phone. They can put a note on your account that the phone is not damaged. Of course, this is different from water damage, which they cannot determine (due to the sealed construction) until you mail it in
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Thanks for the reply. Was your device rooted or did you clear all that before sending it?
Sorry, forgot to address that. My device wasn't rooted, but it was unlocked and S-OFF'd with the GPE CID. Before sending it back, I changed the CID back to the AT&T-appropriate one (something like CWS__001) and restored via the stock Android 4.3/Sense 5.0 RUU. I did not relock or S-ON the device. They haven't yet received my return, however. From what I've read of AT&T's warranty department (regarding other Android phones,) they don't seem to care/notice what has been done, so long as the stock OS/firmware is present, and appears to be stock.
ericiidx said:
Sorry, forgot to address that. My device wasn't rooted, but it was unlocked and S-OFF'd with the GPE CID. Before sending it back, I changed the CID back to the AT&T-appropriate one (something like CWS__001) and restored via the stock Android 4.3/Sense 5.0 RUU. I did not relock or S-ON the device. They haven't yet received my return, however. From what I've read of AT&T's warranty department (regarding other Android phones,) they don't seem to care/notice what has been done, so long as the stock OS/firmware is present, and appears to be stock.
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Ok cool will give it a try
I would recommend you attempt to unroot and restore the phone as much as possible before sending it in, though! My above post should not be interpreted as a guarantee that they will accept a rooted/tampered phone.
ericiidx said:
I would recommend you attempt to unroot and restore the phone as much as possible before sending it in, though! My above post should not be interpreted as a guarantee that they will accept a rooted/tampered phone.
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Yeah once I root the new one and copy my data and stuff over I will do the best to relock up the old one.
Purple Tint Also
Hi everyone,
I also have this purple tint issue. I have had the phone since 7/10/13, and I keep thinking that the next software update will fix the camera issue. I was hoping 4.3 would fix it, nope. Now i'm hoping for 4.4 but I am thinking it will not do anything. I was going to wait until the 4.4 update comes out to see if this will fix it or not.
I purchased my AT&T HTC One from Best Buy. Would I have to go through HTC to replace it with the warranty or could I go through AT&T? Would you suggest one over another? Also, would they give me a hassle about replacing it because of this camera issue by like trying to say it's not their fault?
This will be the first time that I have had to replace a phone. Do I have to send it in and then I will be without a phone while they replace it or will they send me a replacement, then I send my phone to them?
Thank you in advance!
iamdapro said:
Hi everyone,
I also have this purple tint issue. I have had the phone since 7/10/13, and I keep thinking that the next software update will fix the camera issue. I was hoping 4.3 would fix it, nope. Now i'm hoping for 4.4 but I am thinking it will not do anything. I was going to wait until the 4.4 update comes out to see if this will fix it or not.
I purchased my AT&T HTC One from Best Buy. Would I have to go through HTC to replace it with the warranty or could I go through AT&T? Would you suggest one over another? Also, would they give me a hassle about replacing it because of this camera issue by like trying to say it's not their fault?
This will be the first time that I have had to replace a phone. Do I have to send it in and then I will be without a phone while they replace it or will they send me a replacement, then I send my phone to them?
Thank you in advance!
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I would probably go into an ATT store and see if they can exchange it out right there. I would think, if you have your receipt they would. If not, I would then head into best buy and have them do it. You have one year warranty. I bought mine through att and just went in last week to exchange it, and the gal actually did it right there and loaded the info on the new one, however it was the 32 gb model, and I own a 64gb model. She had to place a order for another one which was sent to me FedEx.
I just go it yesterday, took only 3 days shipping, and now I have 10 days to put my old one in the box and get it shipped back to them. Pretty simple and painless really. I haven't turned the new one on yet, my initial observation looks pretty much identical to my old one, with no physical defects of the new (refurbished) unit.
I just hope the innards are just as pristine as mine was. I also relocked it, s-on, unrooted and restored att software to it. Didn't want to take the chance of some crap coming back on me.
Thanks!
ohredwood said:
I would probably go into an ATT store and see if they can exchange it out right there. I would think, if you have your receipt they would. If not, I would then head into best buy and have them do it. You have one year warranty. I bought mine through att and just went in last week to exchange it, and the gal actually did it right there and loaded the info on the new one, however it was the 32 gb model, and I own a 64gb model. She had to place a order for another one which was sent to me FedEx.
I just go it yesterday, took only 3 days shipping, and now I have 10 days to put my old one in the box and get it shipped back to them. Pretty simple and painless really. I haven't turned the new one on yet, my initial observation looks pretty much identical to my old one, with no physical defects of the new (refurbished) unit.
I just hope the innards are just as pristine as mine was. I also relocked it, s-on, unrooted and restored att software to it. Didn't want to take the chance of some crap coming back on me.
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Awesome! thank you for the information! When I get a day off I will head over to AT&T or Best Buy and see what they can do for me. Thanks again!
iamdapro said:
Awesome! thank you for the information! When I get a day off I will head over to AT&T or Best Buy and see what they can do for me. Thanks again!
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In my case (blown speaker), I had to go to a special warranty store. They wouldnt replace it at a normal store for me. But the device service center or whatever it was did replace mine on the spot with no shipping, so that was a plus even if the drive was a bit out of the way.
I suppose I got lucky as well as I'd never heard of this purple camera issue and while I'm sure this phone isn't brand new, its been working alright. I've had terrible luck with the One, with this being my third replacement.
Sent from my HTC One using Tapatalk
I just had mine replaced due to that issue, and the seams on the plastic, and the phone mic didn't work right, andd the screen had like 10 dead pixels lol.
Anyways got the new one back hoping for the camera to magically be better..it isn't. Still junk lol. Semi sharp and tons of noise in the picture. As soon as you zoom in for detail BAM noise. It is a phone camera and hey, at least it doesn't go purple anymore right? Oh my phone was in like new condition when it came, zero scratches (or it would have been sent right back to them).
Replacement Placed
garage_man said:
I just had mine replaced due to that issue, and the seams on the plastic, and the phone mic didn't work right, andd the screen had like 10 dead pixels lol.
Anyways got the new one back hoping for the camera to magically be better..it isn't. Still junk lol. Semi sharp and tons of noise in the picture. As soon as you zoom in for detail BAM noise. It is a phone camera and hey, at least it doesn't go purple anymore right? Oh my phone was in like new condition when it came, zero scratches (or it would have been sent right back to them).
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Okay so I just talked to AT&T and after some troubleshooting to prove it wasn't software related, they just placed an order for a "refurbished" device that I should get in 5-6 business days. Hopefully the camera works and all of the pixels are there too!
Thanks for the info everyone!