OK, I'm dumbass. I managed to allow my phone to leave my shirt pocket and land face first onto a cement floor, rendering the display panel useless, although the glass albeit heavily cracked, the cracks are hairline, and very bareable if the display itself would still work.
And I'm also a dumbass for ponying up the $10 a month for AT&T worthless* insurance.
So, I've also ponied up the $200 deductible to have that insurance exchange the phone. (Yes, I know that Samsung could repair it for the same or less, but Asurion have shipped my replacement already, and FedEx estimate delivery on Monday, I would imagine that that turn-around is quicker than Samsung repairing it.)
AT&T had provided me with the subsidy unlock code for the now damaged unit, will I have to wait for them to unlock the replacement?
Ask at&t customer service. 611.
So my wife dropped her Rezound and the screen cracked. We do have the insurance through Verizon and figured I'd check here before calling Verizon since I need to know how to play this and get a replacement. Will they replace my phone or will they only replace it if our phonse is lost or stolen? Does anyone know how much it costs to get a replacement.
Sent from my GT-P5113 using xda premium
With a cracked screen it will cost $99 to replace. If it was a defect with the phone it would of been free. Kinda sucks but its better then shelling out $200+ for a new phone cause of the insurance. This is from personal experience with my own rezound.
seems pretty lame since that's about what it would cost me without the insurance.
Sent from my GT-P5113 using xda premium
If the picture isn't distorted and your glass is simply cracked, just get a Rezound LCD Digitizer with tools from amazon or ebay and some 3M 2mm digitizer tape. It'll only cost you 30 bucks to repair your screen, and you can choose between getting a verizon branded or unbranded digitizer while you're at it.
rickyray9 said:
If the picture isn't distorted and your glass is simply cracked, just get a Rezound LCD Digitizer with tools from amazon or ebay and some 3M 2mm digitizer tape. It'll only cost you 30 bucks to repair your screen, and you can choose between getting a verizon branded or unbranded digitizer while you're at it.
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ugh, i tried this..only do this if you know what you're doing...i sure as hell didn't, and there's NO repair how to video out there about how to re-assemble the screen..they all convieniently skip that part. i ddin't even know i had to buy new adhesive since nobody said anyhting about that...
in the end, i have a screen with smudges on the LCD from the adhesive i had to pick at, since it was clearly visible underneath the digitzer, and then of course there's dust all over the place because it's impossible NOT to get dust under there, and the ribbon cable is peaking through the top, and i'm sure there's gonna be screen lift at some point. oh, and my bezel is def warped and bent out on the left side from prying with that stupid safe pry tool to get the digitzer out....clearly it isn't so safe!
oh and not to mention that my menu button doesn't fully light up anymore like the rest of them, because apparently you hvae to get teh LED's on there JUST RIGHT for them to light correctly.
yeah it cost $30, but it was a gift to my brothers wife until she can upgrade in a year...sure, she doesn't notice any of that, and it's a huge upgrade from her fascinate, but my brother and i sure do. we both did it together, and if me, someone who tinkers with electronics all the time, and him, a mechanical engineer, can't get it perfect, i'd say to just get the insurance replacement lol i would have, def, especially if you're as picky as me.....
Me doing it myself is probably not going to happen.
Sent from my GT-P5113 using xda premium
$99 later and a new rezound in hand.
Next question!
If I got a lemon, do I just deal with Assurian or can I get a replacement thru Verizon? On the screen when I got the phone it said 1 year Assurian warranty. Do I cancel my $7 a month insurance?
Thanks for the insight if anyone has experience beyond my point so far.
Currently not being productive on my S3.
txkorm said:
$99 later and a new rezound in hand.
Next question!
If I got a lemon, do I just deal with Assurian or can I get a replacement thru Verizon? On the screen when I got the phone it said 1 year Assurian warranty. Do I cancel my $7 a month insurance?
Thanks for the insight if anyone has experience beyond my point so far.
Currently not being productive on my S3.
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no i think you need to keep asurion to get it replaced warranty wise through asurion. and yeah, you call verizon, but asurion is who warranty replaces it
I wish I could find a way to get another S3 but if she dropped the Rezound, the S3 would have no chance of survival.
Currently not being productive on my S3.
Has anyone had any luck getting this phone repaired out of warranty? Im having a hell of a time finding a place that can/will do repairs on this device, most of them cant even get parts.... The last HTC i had also had a blown speaker.. I was able to order a new speaker on ebay for a few bucks and replace it my self in about 15mins. Obviously not the case with this one
The cost really outweighs the option of the repair. I had my first one 3 days before the screen cracked. Now im not sure about now but the glass alone for the repair was going to cost the retailer 200.00. You could probably buy a newer or new One S off Craigslist or Ebay for less than that. Turn around and sell the broken one to.an.electronics shop for parts. That's what I did. I work for T-Mobile so getting a new one wasn't a problem. There's a guy on here that asked for a donor One S. He is experienced with glues and thinks he can find a way to open it. If he can then a repair may be an option. Most electronics.stores will just say the it was not built to be dismantled and refuse to work on it. Good luck man
As a buyer trying to decide between a LG G3 or LG G4 or Samsung S5, I have been reading online that the LG G3 has a defective case design that results in cracks that are not a result of drops and abuse.
http://forum.xda-developers.com/tmobile-lg-g3/general/lg-replacing-g3s-cracks-microphone-t2875512
Has LG re-engineered and redesigned upgraded NEW parts that will NOT crack once the fix has been applied?
Or, is LG just replacing defective cases with the same defective parts that will eventually crack again?
What is LG's current process and timeline and customer costs associated with this repair?
If taken to a Sprint corporate store, what is Sprint's current process and timeline and customer costs associated with this repair?
Thank you.
PS
I refuse to use a case with the G3 because it is already TOO WIDE from left to right.
70mm or less should be the max width of these phones.
I just took my thin case of today to clean under it. I found a few cracks in the back cover as well. Also, the stock blueish camera lens scratch real easy. I have replaced lens a few times already with aftermarket ones, that don't scratch near as easy.
sent from my LG G3
What color is your LG G3?
Please let us know the how your repair works out.
Thanks.
I had cracks in my Sprint G3 and sent it in to LG and they fixed it free of charge. At first they said I had to pay for shipping there, but then I sent them pictures and the they sent me a shipping label. Phone came back in a little over a week crack free and charged nothing.
I'm not sure if this is the best place for this thread, so if anyone has a better idea, please let me know, I will move it.
I recently pre-ordered the LG G5 (H820 Gold) from AT&T, it arrived last Wed, and unfortunately my case won't arrive until two days from now. I accidentally dropped it on the ground when getting out of my car, and now the glass covering the camera lens is cracked. It doesn't seem to affect the camera functioning, because it looks like it is outside the field of view on the camera. However, I am sad that it is broke. I was wondering if anyone knows a place that could repair it, or how much it would cost?
I found out it is not covered by AT&T's warranty, or LG's warranty. I'm emailing LG support to see how much they would charge to replace directly, but I'm not above going third party repair if it is cheaper and still reputable. I realize the phone has been out a total of 4 days now, but I actually broke it a day before that.
Totally sucks man. Best advice is to slap a cover on it and be as careful as you can with it since the cracks might get worse. and actually affect the camera quality. That or call LG for an estimate on repairs.
I'd get a warranty with squaretrade and then file a claim to get it fixed if a repair shop charges you more than $80.
Thanks for the info.
BTW, for anyone wondering, LG is going to make me MAIL my phone in, wait 6-8 weeks, then they will tell me what the estimate is to repair it... then I can decide if I want them to fix it, then regardless if they fix it, I wait another 6-8 weeks to get my phone back... This is stupid.
Anyway, my phone carrier does the same thing, except that its a $200 deductible, along with $8 a month for 2 years. Then I have to mail it in, and wait for them to fix it and send it back.
I'll probably check out squaretrade, that almost seems the best answer, but I'd still have to find my own repair shop locally.
They probably barely have their G5 repair parts program going yet. It's likely weeks to get any repair done, even a screen. I've been trying to buy a spare battery and charger because I don't want to wait for my freebies and even those are not available yet.
This is why its key to ha e a backup phone. 6-8 weeks is only because its new i'm guessing. But yeah its so new and they dont physically inspect before letting you sign up for insurance right? So check fine print. If they dont have "pre existing condition" type restrictions it might not be unethical to sign up
Sent from my LGLS992 using Tapatalk
I don't have a problem signing up, my problem is with the fact that even with "Insurance" or "Warranty" I still have to actually pay them to fix it... and I have to wait FAR longer than I should, just for them to give me an estimate, I mean, do they really not know how much a camera cover costs?? do they have to look at it for 6 weeks just to know that it needs a new piece of glass??
On top of ALL that, I'm less than 20 miles from their repair facility, and yet I still have to mail it, I can't just drive it up there, which would take less than an hour of driving.
I'd rather just have a cracked camera than be without my phone for nearly half a year, and then have to pay nearly half the phone's price just for a 1 inch piece of glass.
Yeah that super annoying man.
Sent from my LGLS992 using Tapatalk
Just wait until repair shops have access to the parts and get it fixed for 40-50 bucks
Sent from my LG-H830 using XDA-Developers mobile app
Evie2883 said:
I'm not sure if this is the best place for this thread, so if anyone has a better idea, please let me know, I will move it.
I recently pre-ordered the LG G5 (H820 Gold) from AT&T, it arrived last Wed, and unfortunately my case won't arrive until two days from now. I accidentally dropped it on the ground when getting out of my car, and now the glass covering the camera lens is cracked. It doesn't seem to affect the camera functioning, because it looks like it is outside the field of view on the camera. However, I am sad that it is broke. I was wondering if anyone knows a place that could repair it, or how much it would cost?
I found out it is not covered by AT&T's warranty, or LG's warranty. I'm emailing LG support to see how much they would charge to replace directly, but I'm not above going third party repair if it is cheaper and still reputable. I realize the phone has been out a total of 4 days now, but I actually broke it a day before that.
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Hey OP, wondering if you found a replacement for that yet? I just got the LG G5 and on day 15 set the phone on a desk and the glass cracked back there. I'm looking everywhere trying to find a replacement and coming up short. I really don't want to pay $175 to file a warranty claim. Thanks!
Sorry bud, I haven't been able to find one... Only options were to mail it to LG and wait, or submit claim with my carrier...
Same boat here. I've never ever broken that glass on a phone. I picked up my phone today to see that it was shattered. Mind you, my phone has always been in a case. Seems they're using too thin of glass for this part.
KyleK29 said:
Same boat here. I've never ever broken that glass on a phone. I picked up my phone today to see that it was shattered. Mind you, my phone has always been in a case. Seems they're using too thin of glass for this part.
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The same exact thing happened to me. Pissed me off. My brand new phone looks like a pos now... 175 to use my insurance to fix it...
Same issue here, had it in a case since day one, just pulled my phone out and noticed that the glass covering the camera is busted, really disappointing never dropped my phone, or had it in a pocket with anything else.
LEMON LAW?????
Same crap here! WORST quality control phone I've ever had! I miss my Note 3.
Question is...HOW MANY FLAWS DO THERE HAVE TO BE TO FILE A LEMON LAW LAWSUIT or take action!? First, the phone's screen was wobbly and wouldn't hold a hard screen protector, then the headphone jack issue, then the freezing...then the black screen issue...and now this camera lens issue!? If they used a bit thicker glass, it'd not have happened! My phone's ALWAYS been in a case. Never have I had a screen break, let alone, a camera lens!!!
I am literally a cripple in a wheelchair who never leaves home. I took my phone off my desk to see my child and the wide angle lens was all wonky.. .I turned it over:
I have an image but it thinks I'm a spam bot... So just go to my web server: sirgcal.com/misc/LG/20160509_170035.jpg
I also have a question into LG on this one. Perhaps if they get enough of them it'll get recalled? If not I'm waiting till the local phone repair place can do it. I don't go anywhere so for me to drive out is almost impossible and for me to be without a phone more-so. I could re-use my old Galaxy S4 for a while if I had to, per-say. That would all be up to sprint.
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sampmeyers17 said:
The same exact thing happened to me. Pissed me off. My brand new phone looks like a pos now... 175 to use my insurance to fix it...
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This is also why I don't do insurance. The repair itself wouldn't cost that much when shops get the parts. Going to take a while for 'new' phones. But... Unless you completely damage/lose your phone very early on, it's just not cost effective to me.
SirGCal said:
I am literally a cripple in a wheelchair who never leaves home. I took my phone off my desk to see my child and the wide angle lens was all wonky.. .I turned it over:
I have an image but it thinks I'm a spam bot... So just go to my web server: sirgcal.com/misc/LG/20160509_170035.jpg
I also have a question into LG on this one. Perhaps if they get enough of them it'll get recalled? If not I'm waiting till the local phone repair place can do it. I don't go anywhere so for me to drive out is almost impossible and for me to be without a phone more-so. I could re-use my old Galaxy S4 for a while if I had to, per-say. That would all be up to sprint.
---------- Post added at 12:09 AM ---------- Previous post was at 12:03 AM ----------
This is also why I don't do insurance. The repair itself wouldn't cost that much when shops get the parts. Going to take a while for 'new' phones. But... Unless you completely damage/lose your phone very early on, it's just not cost effective to me.
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YEAH!!! How about a recall on these main issues!? Screen defects and definitely this crappy lens on the camera! It's a huge deal for me, as it's over the main camera...and my beautiful phone now looks like dog crap!
Evie2883 said:
I'm not sure if this is the best place for this thread, so if anyone has a better idea, please let me know, I will move it.
I recently pre-ordered the LG G5 (H820 Gold) from AT&T, it arrived last Wed, and unfortunately my case won't arrive until two days from now. I accidentally dropped it on the ground when getting out of my car, and now the glass covering the camera lens is cracked. It doesn't seem to affect the camera functioning, because it looks like it is outside the field of view on the camera. However, I am sad that it is broke. I was wondering if anyone knows a place that could repair it, or how much it would cost?
I found out it is not covered by AT&T's warranty, or LG's warranty. I'm emailing LG support to see how much they would charge to replace directly, but I'm not above going third party repair if it is cheaper and still reputable. I realize the phone has been out a total of 4 days now, but I actually broke it a day before that.
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I also had the phone for 4 days until it hit the toilet
Add me to the list. I have it in a huge soft hard combo case and noticed last night the camera glass was broken. I think its a combo of too thin glass and too tight of a fit so when it drops even with a case, it shatters.
Between this and the non rooting since LG removed fastboot cmd, I might just jump to the m10
sent from my unrooted g5 cause T-Mobile and lg are jerks
I had a note 4 for two years and not a single issue. Just the other day I noticed the glass was cracked on my G5. I am furious. Can't find a replacement part yet. Please keep this thread going for when we have the ability to get these parts.