Related
I dropped my Dell from like knee level on floor..
and ..
and.. the screen LCD gave away !!
The case is NEW !! the screen is NEW !!
and the LCDs inside are damaged in the corner!!
The buggers...
I will try calling the Dell CC.
Till then, is it safe to use the Streak like that!
YOu all think they will replace it??
I have seen mixed responses here at forum..
I am here in Bangalore, India.
__
I add to the bandwagon who are asked,
" How do you drop a $400 phone ? " !!!
__
Awww Mann!
care,
Sony.
Dude, did you not get some kind of cover ? I am so paranoid, I didn't use my phone till I got my Otterbox Commuter.
SOrry for your loss.
Did you buy it here in India (with warranty) or bought it from US (like I did)
Ya.. Dooms here!
Ya, I bought it from US only
Scream: Noooooooooo !!
You are right in being Paranoid..
I am really to be damned!
I called up dell, and they say they cant help as its from US !!!
and that International warranty does not apply in India!!!
I dont know, but, Since, I am in Bangalore, I will try to have a visit to the Service Centre.
But, I do not hope much from that!
Can anyone help?
ahh,
Care,
Sony.
Some kind soul!
Some kind soul,
please help me in this time of distress!
Ahhh, I am hurt, and so is my Streak,
I love my droid, but I am no Freak!
somebody, should be willing to help..
Care,
Sony
buy a screen on ebay for about 100 bucks.
See if you can follw my guide. If so, do it yourself.
http://forum.xda-developers.com/showpost.php?p=12127740&postcount=1
Alperin1
gasolara2002 said:
buy a screen on ebay for about 100 bucks.
Click to expand...
Click to collapse
Ya,
In India that's more of equivalent to 200 bucks!
alperin1 said:
See if you can follw my guide. If so, do it yourself.
http://forum.xda-developers.com/showpost.php?p=12127740&postcount=1
Alperin1
Click to expand...
Click to collapse
Alperin1, My guy! I have store your pdf the day I managed to injure my Streak!
Thanks for that..
But, again.
If any warranty solution is available. I would want it to work, before I am compelled to !
so, I guess.. There is no one here in Dell.
(Or anyone from India.. who has done it?)
Care,
Sony.
You can exchange it with Dell for a Refurbished for $250.00 if you are the registered owner or replace the lcd yourself for around $100.00.
Those are your options. Calling Dell other than to do an out of warranty exchange for 250.00 would be a waste of time since this would not be covered under the normal warranty.
My Otterbox Defender should be here today to protect my newly replaced screen.. .
May I can make you a little better...
Just take a look at the picture...
kable said:
You can exchange it with Dell for a Refurbished for $250.00 if you are the registered owner or replace the lcd yourself for around $100.00.
Those are your options. Calling Dell other than to do an out of warranty exchange for 250.00 would be a waste of time since this would not be covered under the normal warranty.
My Otterbox Defender should be here today to protect my newly replaced screen.. .
Click to expand...
Click to collapse
Like I said,
I am in India, and I dont think I will be making any US trip soon!
So, the exchange / replacement at $250 is not in scope currently!
I am serious about the 100 bucks replacement screen, but, again,
Like I said, It will be like 200 bucks here in India.
That's the problem!
Thanks for your input.
Keep your Streak Safe!
fabiobil said:
May I can make you a little better...
Just take a look at the picture...
Click to expand...
Click to collapse
Hey mate,!
I looked at the pic.
that does not make me feel better!!
I am even more sad, that you have a Smashed-up Streak too!!
I agree my damage is not as bad as yours.
I mean I can still operate the phone and all.
(I dont know if its safe to use it like that?!!, Is it?)
Two questions:
Are you from India (Or any country which does not have good Dell support!)?
What did you do about the damaged screen?
Edit: I was trying to check for the replacement screen from ebay, but, the 100 bucks screen does not ship to India!!!
If any of them does.. Puhleeez, let me know!
Care,
Sony.
@All: Please take care of your streak! , Use it like it is your laptop.!
So I'm a computer engineer, Brazilian, living in UK.
That phone belong to my friend fat ass 150 kilos, he few weeks ago brake the glass in 3 parts while play futebol, 5 days ago he come to me almost crying, he just sit on the phone, he said when felt the phone he lift but 150 kilos huge fat ass you can imagine.
I see on ebay for £80 glass, screen and tools, I'm thinking about buy and change by myself.
On that link http://www.ifixit.com/Teardown/Dell-Streak-Teardown/3512/1 you can see how to open easy, and a quick look on the web can found videos where show what to do.
I think if you can see the screen, still working why not keep using the phone whyle you can ?
That is some funny ****.....fat ass....lol
Call the shop that I have listed in my guide. Maybe they can ship it. I even think they may be from India or email them.
fabiobil said:
So I'm a computer engineer, Brazilian, living in UK.
That phone belong to my friend fat ass 150 kilos,
That story was hilarious! Hands down!
On that link http://www.ifixit.com/Teardown/Dell-Streak-Teardown/3512/1 you can see how to open easy, and a quick look on the web can found videos where show what to do.
Ya, I agree, it is easy indeed! Only question here is about sourcing the screen.
I think if you can see the screen, still working why not keep using the phone whyle you can ?
Click to expand...
Click to collapse
Ok, I think, I asked this too..
Is it safe to use a LCD damaged?
Attaching pic.
and,
Alperin1,
will check with the supplier man!
Thanks!
Sony.
Update: Recovering from the shock..
I know many people who actualy keep using the phone after a crack on screen, if you can touch and it work why not ?
The streak in my possesion I can't see a thing in the screen but still working, I can answer phone calls and make as well, I just need to remember where is the shortcut.
good lucky.
fabiobil said:
I know many people who actualy keep using the phone after a crack on screen, if you can touch and it work why not ?
The streak in my possesion I can't see a thing in the screen but still working, I can answer phone calls and make as well, I just need to remember where is the shortcut.
good lucky.
Click to expand...
Click to collapse
Thanks,
I will have a looky once here at the service center ( when I get time that is!)
BUt, till then, My dear streaky is good enough!
Thanks all!!
Will update on later action.
care,
Sony.
The more I see of these cracked screen reports the more I wonder how long before a class action lawsuit is filed against Dell for this problem. Gorilla Glass be damned.
About what I see already the original case is so week, first problem the streak was droped on the floor from about 1 metre, that was enough to made a smal crack on the glass, so week unfortunately
If anyone wants the email for the shop in the Philly that carries the LCD, please PM me and I will get it for you.
alperin1 said:
If anyone wants the email for the shop in the Philly that carries the LCD, please PM me and I will get it for you.
Click to expand...
Click to collapse
Yep,
This guy has got the mail id for me.
I will update what I do (particularly for those in India, or other parts of world)
Thanks all.
care,
Sony
Man, we should have some Dell guys on the forum..
where they can help us out, you know..
Like,
One guy would say..
Hey Sony,
your Streak LCD broke, I am sorry man,
Meet Jim 2222-0000 and get it replaced for free.
Tell him, Max said hi!
lolz.
I wish!
my brother broke his icd inside the gorilla glass. the glass didnt crack but the lcd did. i hope i can fix it for him lol
Hi All,
Recently purchased a Mini Pro SK17i from an ebay after reading the reviews both on here and other mobile sites.
My current phone is a rooted HTC Desire Z and I wanted to stay with hardware keyboards, this is my first Sony Ericson
Anyways I love the phone other than the screen doesnt seem to sit right on the bottom right hand side (Cannot attach pics due to post count!)
The phone was sold as new and is in mint condition other than this, my question is is this normal???
The seller has responded saying hes sold 3 others which were the same
Thanks for any advice or input given!
saihaynes said:
Hi All,
Recently purchased a Mini Pro SK17i from an ebay after reading the reviews both on here and other mobile sites.
My current phone is a rooted HTC Desire Z and I wanted to stay with hardware keyboards, this is my first Sony Ericson
Anyways I love the phone other than the screen doesnt seem to sit right on the bottom right hand side (Cannot attach pics due to post count!)
The phone was sold as new and is in mint condition other than this, my question is is this normal???
The seller has responded saying hes sold 3 others which were the same
Thanks for any advice or input given!
Click to expand...
Click to collapse
Mint condition?? what do yhu mean by dat.... why not post screenshot?? just upload to another & drop tha link here. dont add http:// to tha link
Hi,
The attachment should hopefully show you what I mean!
Mint condition is a term used to describe something as unblemished (without marks) etc
Cheers
S
saihaynes said:
Hi,
The attachment should hopefully show you what I mean!
Mint condition is a term used to describe something as unblemished (without marks) etc
Cheers
S
Click to expand...
Click to collapse
cant see it very well buddy.... retake tha pix & also add front view
That looks like a broken case.I think you need to go to SE service centre and have it replaced.
CircuitBug said:
That looks like a broken case.I think you need to go to SE service centre and have it replaced.
Click to expand...
Click to collapse
Either the guy you bought it from lied, because that is not mint condition. Or, it was damaged in transport, whether that was by courier or whatever. But that is definitely the housing of the device, and it is definitely broken.
I would say send it back saying you want a refund, especially if that is how you took it out of the box. That is not as new, or mint condit. Even though the rest of the phone is in perfect condit, that part isnt, in which case it should not have been labeled as "as new" or "mint condit".
As new, means that it has not been used much and is in the same condition as when it was BNIB(brand new in box).
Mint condit, means that it does not have any scrapes, scratches or damage to any part of the phone, and is in the same condition as when is was BNIB.
The difference between these to is usually mint condition has been used more but is still in like 9.9/10 condition.
So now it is up to you what you want to do.
Cheers,
Evil.
Thanks Guys, having not owned one of these before I wanted to make sure.
I be raising a dispute with the seller as Im not happy with this, despite that I love the phone!!!!!
Sai
saihaynes said:
Hi,
The attachment should hopefully show you what I mean!
Mint condition is a term used to describe something as unblemished (without marks) etc
Cheers
S
Click to expand...
Click to collapse
omh dude,get a refund because it will trouble you because the menu soft key button is open
Edit : or buy a new case for your new phone if you are too lazy to get a refund
XDA Premium sent this message from owner of Sk17i
I have the same problem, if you push the screen it will stay for a few minutes inside its space, then he'll go outside...
I think the only thing we can do is send it to SE, or put some glue xD
To answer your question that's not normal, in my phone I don't have that problem.
Thanks all loving my new replacement sk17i more than my desire z!
Sent from my SK17i using Tapatalk
Hello,
Unfortunately it has now caught my Tablet bad - the display is broken, glass is "cracked" (i wanted to post a picture but i cant because i have less than 10 post on that forum)
The device is about 3-4 months old. What can you recommend? New glass order and give someone a solder? Send it to Archos? or just sell it?
regards
push
mosc said:
Hello,
Unfortunately it has now caught my Tablet bad - the display is broken, glass is "cracked" (i wanted to post a picture but i cant because i have less than 10 post on that forum)
The device is about 3-4 months old. What can you recommend? New glass order and give someone a solder? Send it to Archos? or just sell it?
regards
Click to expand...
Click to collapse
That sounds bad. You should contact archos and ask them what to do. If they don't take it to warranty, you could try getting a new glass and installing it. Nobody propably wants to buy it.
Sent from my GT-I9100 using xda app-developers app
I've just cracked mine whilst I was on holiday (collapsed a baby buggy with the tablet in the undertray!)
Anyway the screen is badly cracked and the touchscreen has failed.
I have sent a message to Archos but as it was caused by accidental damage I can't see them being willing to replace and I imagine they will charge a great deal for a repair.
Does anyone know where to source a replacement screen and digitiser?
Sorry but what has caught your tablet? You don't specify???
Sent from My Omega powered beast, using Xparent ICS
Hello everyone,
I hate this to be my first post. I've tried to research what to do but with a combination of case by base variables and being new to the Smart Phone world I could really use some advice.
Here is the picture of the damage done. I'm with ATT and don't have phone insurance. I'm struggling with multiple facets of life and this happening to my first smart phone within a month makes a grown man want to cry.
Here is the picture of the damage done: postimage[dot]org/image/bu0b0rsyz/
Please excuse me cheating on posting a link Admins, I only have the best of Intentions.
The major hit was at the return button. From what I've gathered, the screen is actually adhesively one with the LCD. I briefly talked with a phone repair company who said it would be over 200 dollars.
I looked on ebay and found a lens/screen replacement for $20.00 - ebay[DOT]com/itm/Replacement-NEW-Glass-lens-screen-For-Samsung-Galaxy-Note-i717-Black-TOOLS-/170922060617?pt=LH_DefaultDomain_0&hash=item27cbbfab49
Please tell me that this will suffice?
I was using a full sleeve case which needs upgrading as well. I've heard Otterbox recommended several times which I'm thinking about ordering.
Help is much appreciated, and I hope to eventually return the favor to this community once I start to catch up in knowledge.
Thanks,
Kenny
Tesla90k said:
Hello everyone,
I hate this to be my first post. I've tried to research what to do but with a combination of case by base variables and being new to the Smart Phone world I could really use some advice.
Here is the picture of the damage done. I'm with ATT and don't have phone insurance. I'm struggling with multiple facets of life and this happening to my first smart phone within a month makes a grown man want to cry.
Here is the picture of the damage done: postimage[dot]org/image/bu0b0rsyz/
Please excuse me cheating on posting a link Admins, I only have the best of Intentions.
The major hit was at the return button. From what I've gathered, the screen is actually adhesively one with the LCD. I briefly talked with a phone repair company who said it would be over 200 dollars.
I looked on ebay and found a lens/screen replacement for $20.00 - ebay[DOT]com/itm/Replacement-NEW-Glass-lens-screen-For-Samsung-Galaxy-Note-i717-Black-TOOLS-/170922060617?pt=LH_DefaultDomain_0&hash=item27cbbfab49
Please tell me that this will suffice?
I was using a full sleeve case which needs upgrading as well. I've heard Otterbox recommended several times which I'm thinking about ordering.
Help is much appreciated, and I hope to eventually return the favor to this community once I start to catch up in knowledge.
Thanks,
Kenny
Click to expand...
Click to collapse
Hopefully one of the elder sages will post and point you in the right direction.. no matter the case, stuff can still happen.. hell, I busted the screen on an iPhone with an Otterbox.. granted the screen hit the corner of a table so that's not a run of the mill issue..
But definitely invest in a decent case, especially if you don't have insurance on your device..
And if you do decide to replace the screen yourself, read, read, read, read and then watch a few videos on how to do it proper.. no need for a risk of making the situation even worse..
Sent from my SAMSUNG-SGH-I717 using xda premium
The $200 -- LCD, digitizer, and front glass -- are replaced as a unit. Its many screws and parts, but there is a good youtube video for this procedure.
So there's no 30 dollar repair as I've seen mentioned before? It's still functional, will it get worse as I use it? Is there anything I can do to keep it from getting worse?
Please tell me an underwhelming, nondramatic few foot drop mistake isn't going to cost what I essentially make in 2 weeks, doing stressful and labor intensive work. =\
Thanks for the replies.
Three feet is a long way to fall for a $600 piece of some of the most advanced handheld electronics ever made. Pay the $200 and let a professional fix it before you make a bad problem worse and end up with 5 pieces of what used to be a smart phone.
I'm sorry about your your phone. Its happened to all of us at one point or another.
Sent from my SAMSUNG-SGH-I717 using xda premium
Looks like I'm the first to post about this in the HOX+ section
Had the phone face down after having recently rejected a call, my dad and I heard a tiny sound but didn't think much of it. Later when I picked it up I was in utter shock to find the screen had cracked. The phone is only 1 month or so old and HAS NEVER EVER been dropped.
I gave AT&T a call knowing I'd get no where...and yes, I got no where. So I called HTC and they were super nice. However, they pretty much told me that while screen defects are possible, it's next to never that it's ruled as such by the technician. I sent it in anyway to see what happens.
I really don't have any other options at the moment to getting it repaired as I could not find a single place that sells HOX+ parts. Some have reported HOX parts being cross compatible, but I'm not going to take the phone apart (and risk damaging it) on a "maybe".
In sum, I'm heartbroken and pissed.
And to rub salt into the wound, I'm having to use my wife's old iPhone 3GS in the meantime :crying:
always sad to hear about the death of a beloved phone :crying: Good luck and please keep us informed.
I'm more sorry to hear that u have to use a sorry a** iPhone for the time being
Sent from my HTC One X+ using Tapatalk 2
I'd cry if I had to use an iPhone. Sorry to hear about your phone. I think the one x and + both share the same dimensions so maybe a one x screen will work but the leds will be white not 100% about compatibility so maybe check with HTC
These phones are actually really easy to tear apart! Don't be scared
Best of luck getting your baby working
Sent from my Viper One X+
I would hope that a technician could tell the difference between a defect and impact damage. If it were dropped, there would be some kind of impact mark somwhere, especially considering how hard Gorilla Glass 2 is supposed to be to break. Fingers crossed for you.
Don't feel bad. I just sent mine back to HTC as well. All layers of the screen destroyed but surprisingly the phone still worked so I'm looking at a new digitizer and lcd. I miss her
Sent from my MB860 using xda app-developers app
Thanks guys. Still ticked to no end, and the iPhone 3GS certainly doesn't help. Should have never sold all my ex-Android phones (urgh).
Still no word from HTC. I'm basically torn between forking over $200+ for the repairs if they're not going to repair it under warranty and just selling it as is on eBay. I figure I can get $300, then use the money toward a Nexus 4. It's going to kill me not having LTE, 64GB storage, sharp screen, nor the sexiness that is the HOX+, but I can't spend $200 after just recently spending $250 to buy it. I don't know. Confused
spielnicht said:
Thanks guys. Still ticked to no end, and the iPhone 3GS certainly doesn't help. Should have never sold all my ex-Android phones (urgh).
Still no word from HTC. I'm basically torn between forking over $200+ for the repairs if they're not going to repair it under warranty and just selling it as is on eBay. I figure I can get $300, then use the money toward a Nexus 4. It's going to kill me not having LTE, 64GB storage, sharp screen, nor the sexiness that is the HOX+, but I can't spend $200 after just recently spending $250 to buy it. I don't know. Confused
Click to expand...
Click to collapse
They quoted me at 120 shipped to replace the lcd and digitizer. Your repairs should be much cheaper if all they are replacing is the digitizer.
Sent from my MB860 using xda app-developers app
spielnicht said:
Thanks guys. Still ticked to no end, and the iPhone 3GS certainly doesn't help. Should have never sold all my ex-Android phones (urgh).(
Click to expand...
Click to collapse
Yeah, that's like taking your Mercedes in for service and having them give you a Yugo as a loaner.
Well that's definitely encouraging. I can certainly handle that I read elsewhere it was >$200, but I'll take $120 to get my baby back.
dantegl36 said:
They quoted me at 120 shipped to replace the lcd and digitizer. Your repairs should be much cheaper if all they are replacing is the digitizer.
Click to expand...
Click to collapse
Tell me about it. Aside from the fact I want to bash it against the wall because I can't do half the things I'm used to (I miss Swype SORELY, among everything else), subconsciously I find myself concealing it cause I feel embarrassed for using it.
pazzo02 said:
Yeah, that's like taking your Mercedes in for service and having them give you a Yugo as a loaner.
Click to expand...
Click to collapse
spielnicht said:
Well that's definitely encouraging. I can certainly handle that I read elsewhere it was >$200, but I'll take $120 to get my baby back.
Tell me about it. Aside from the fact I want to bash it against the wall because I can't do half the things I'm used to (I miss Swype SORELY, among everything else), subconsciously I find myself concealing it cause I feel embarrassed for using it.
Click to expand...
Click to collapse
HTC/Futuretel in Canada quoted me $430 for screen + digitizer. I smashed it a few weeks ago, you can find my thread in the q&a section.
I found a company in Vancouver that will do it for $135 so we'll see how that repair goes.
Good luck to you too.
Sorry to hear about yours as well, hope you get it back all sorted. $400 is a lot just for a screen repair,
mfpreach said:
...I found a company in Vancouver that will do it for $135 so we'll see how that repair goes.
Good luck to you too.
Click to expand...
Click to collapse
My status changed to "In Repair" today. Not sure if that means they're going ahead and repairing it under warranty or that they're looking at and will contact me soon with estimate. Wait and see I guess. Keeping my fingers crossed.
It does not mean that. Mine said the same thing the first day and it was explained to me that it means they are taking it apart to diagnosis the extent of condition. My final cost was 200. They claimed they needed to replace the casing as well... I didn't argue it and paid up. You can dispute the charges though.
Sent from my MB860 using xda app-developers app
You're absolutely right. An hour later they sent me a quote with the same thing, $200 for the screen and casing. I called them up and asked as to why the casing needed replacing when only the screen was cracked. They escalated it and someone is going to contact me back. I don't have a problem paying to replace the screen (which I hoped to be around $120), but why should I pay an extra $80 for a casing that was in pristine condition.
dantegl36 said:
It does not mean that. Mine said the same thing the first day and it was explained to me that it means they are taking it apart to diagnosis the extent of condition. My final cost was 200. They claimed they needed to replace the casing as well... I didn't argue it and paid up. You can dispute the charges though.
Sent from my MB860 using xda app-developers app
Click to expand...
Click to collapse
spielnicht said:
You're absolutely right. An hour later they sent me a quote with the same thing, $200 for the screen and casing. I called them up and asked as to why the casing needed replacing when only the screen was cracked. They escalated it and someone is going to contact me back. I don't have a problem paying to replace the screen (which I hoped to be around $120), but why should I pay an extra $80 for a casing that was in pristine condition.
Click to expand...
Click to collapse
I totally agree with you. My case was pristine as well. Hard to tell from the pics though but there was no damage done to it. I'm guessing the destroyed it taking the screen out.
Sent from my MB860 using xda app-developers app
---------- Post added at 03:20 PM ---------- Previous post was at 03:05 PM ----------
Just got off the phone with HTC again. They said the 200 does not include the case. That is being thrown in because they probably damaged it when removing the internals. 200 only includes replacing the screen.
Sent from my MB860 using xda app-developers app
After reading your post I just said fuuuuuuuunk it and just went online and approved the repairs and paid for them. I have zero hope that any good is gonna come out of this and I don't want to wait another week (was told up to 10 days) for them to review my case only to come back and tell me they won't cover them. Thought about putting the $200 toward a Nexus 4 (or whatever I got from the selling the HOX+ as is), but I really love my HOX+, even if I miss the Nexus experience.
dantegl36 said:
I totally agree with you. My case was pristine as well. Hard to tell from the pics though but there was no damage done to it. I'm guessing the destroyed it taking the screen out.
Sent from my MB860 using xda app-developers app
---------- Post added at 03:20 PM ---------- Previous post was at 03:05 PM ----------
Just got off the phone with HTC again. They said the 200 does not include the case. That is being thrown in because they probably damaged it when removing the internals. 200 only includes replacing the screen.
Sent from my MB860 using xda app-developers app
Click to expand...
Click to collapse
spielnicht said:
After reading your post I just said fuuuuuuuunk it and just went online and approved the repairs and paid for them. I have zero hope that any good is gonna come out of this and I don't want to wait another week (was told up to 10 days) for them to review my case only to come back and tell me they won't cover them. Thought about putting the $200 toward a Nexus 4 (or whatever I got from the selling the HOX+ as is), but I really love my HOX+, even if I miss the Nexus experience.
Click to expand...
Click to collapse
That's exactly where I was at when I made the choice to pay. I just want my baby back haha
Sent from my MB860 using xda app-developers app
spielnicht said:
After reading your post I just said fuuuuuuuunk it and just went online and approved the repairs and paid for them. I have zero hope that any good is gonna come out of this and I don't want to wait another week (was told up to 10 days) for them to review my case only to come back and tell me they won't cover them. Thought about putting the $200 toward a Nexus 4 (or whatever I got from the selling the HOX+ as is), but I really love my HOX+, even if I miss the Nexus experience.
Click to expand...
Click to collapse
Am sorry to hear about your screen. Don't wanna go off topic but stick to the HOX+. I have the nexus 4 as well and it's a good phone and all but the camera and audio experience is awful. If you use your phone with a headset from time to time or take pics the Nexus 4 is ridiculous, I mean really bad.
Thanks for reassuring me I made the right decision then. Good to know about the camera and audio quality.
PinoPano said:
Am sorry to hear about your screen. Don't wanna go off topic but stick to the HOX+. I have the nexus 4 as well and it's a good phone and all but the camera and audio experience is awful. If you use your phone with a headset from time to time or take pics the Nexus 4 is ridiculous, I mean really bad.
Click to expand...
Click to collapse
Got my phone back yesterday from HTC and was surprised to find out that they actually sent me a brand new one instead of repairing my original one. This actually makes me feel a whole lot better about dropping $200.
I'll give :good: for HTC for their quick turnaround and the nice packaging the phone came in.
All in all, I'm just glad to have my [new] HOX+ back.