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Hi Everyone, this is my first post and im a new owner of a MozartWP7 smartphone. I got a Mozart T8697 from ebay (NextG Network/Telstra branded) and updated to Mango. I have not done any alterations to the phone software till this point. I am using a Vodapho yne SIM in India and it did not have any problem connecting to the phone. The only issue i am facing - at first randomly, off late regularly is the issue with the home screen lock. When waking up or to swipe up to take an incoming call, the phone is not sensing my finger touches. It is irritating and the only solution that i found so far is to power off the phone momentarily and turn it on. This is such a silly but annoying problem with this phone. I have seen similar issues reported elsewhere but not able to troubleshoot it from any discussions here.
Could anyone kindly walk me though a solution to this problem? Also while reading up i had few doubts....
1. Do i have to debrand the phone to flash a new ROM? - i dont know if the phone is branded, as it accepted the Indian SIM readily and could not find any trace of customizations from Telstra other than the bootup logos and few apps.
2. Does flashing a new ROM make my warrenty void (I have a 1 year warranty)
My OS version is 7.10.7720.68
Firmware 2250.21.40600.841
Bootloader 4.6.2250.0(129192)
Appreciate any help
you don´t need to unbrand first
but warranty will be gone (you can try to flash it back before give it back etc.)
It is branded because you have bootup logos and few apps from Telstra
I have the same problem at unbranded mozart, I send my Mozart to service and problem gone
Jup, same here. Did send it in for repair. Got it back after 2 weeks and problem was gone.
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
anandgrafiti said:
Hi Everyone, this is my first post and im a new owner of a MozartWP7 smartphone. I got a Mozart T8697 from ebay (NextG Network/Telstra branded) and updated to Mango. I have not done any alterations to the phone software till this point. I am using a Vodapho yne SIM in India and it did not have any problem connecting to the phone. The only issue i am facing - at first randomly, off late regularly is the issue with the home screen lock. When waking up or to swipe up to take an incoming call, the phone is not sensing my finger touches. It is irritating and the only solution that i found so far is to power off the phone momentarily and turn it on. This is such a silly but annoying problem with this phone. I have seen similar issues reported elsewhere but not able to troubleshoot it from any discussions here.
Could anyone kindly walk me though a solution to this problem? Also while reading up i had few doubts....
1. Do i have to debrand the phone to flash a new ROM? - i dont know if the phone is branded, as it accepted the Indian SIM readily and could not find any trace of customizations from Telstra other than the bootup logos and few apps.
2. Does flashing a new ROM make my warrenty void (I have a 1 year warranty)
My OS version is 7.10.7720.68
Firmware 2250.21.40600.841
Bootloader 4.6.2250.0(129192)
Appreciate any help
Click to expand...
Click to collapse
I've created a thread saying anything related to touchscreen unresponsive after wakeup is hardware issue. Go send it back to HTC.
I sent my Mozart to warranty service already one time, but the touch does not still work good: always the same problem...
Today i'm going to send again its to service, i hope the problem will solved.
;(
---------- Post added at 04:43 PM ---------- Previous post was at 04:27 PM ----------
Really someone have no unlock problem with HTC mozart?
Really someone finally solved the unlock problem by sending the device to the warranty service?
I've had my Lumia 800 for a few weeks, however I cant get a GPS fix anymore. Using bing maps, Navigon, Nokia Drive; whichever app I use I cant get any fix whatsoever regardless of how long I try. I can get a fix from the GSM towers but not from the GPS device itself.
I’ve used GPS programs from the marketplace which concur the result, it says that it has attained a fix from the a-GPS but then never gets a fix from the satellite.
Anyone know of a fix? Tried calling Nokia support but they say a firmware fix 'may' get it working again...which I doubt as no-one else seems to be having this same problem
Nokia navigation is still online applications so you need active data connection.
Tried resetting the phone back to its original state?
Tried resetting to factory defaults by going into >>>settings>>>about.
But still no luck.
I understand you need a internet connection for the maps application... however my phone cant get a GPS lock, on nokia drive it routes fine its just that its sporadic as there is no GPS fix and its using a-GPS (GSM Towers) to navigate me.
Think its a hardware fault??
Same problem here
Hi, I have the same exact problem, did you solve it already?
I have a data plan and the gps stopped working without any reason. It won´t work in any app. I´ve been with the phone for a month now.
Thank you.
No its not fixed, I phoned Nokia and they said wait for the next firmware update and if it still does not work they will replace the handset.
You can always force the update with Care Suite, since you've already wiped, you've not got much to lose.
Thanks for answering, guess I´ll take mine to the store tomorrow...not very sure to get a brand new one though.
Just tried a forced Nokia firmware update via NDC and though the firmware and software has been upgraded the GPS still does not work. so will have to call Nokia Care tomorrow.
Sounds like a hardware fault then.
Well, my odyssey begins...neither Nokia or the carrier are going to substitute my faulty phone.
They´ll have to send it to the technicians...
Prior to send it I´m going to wait until the battery drains, and fully charge it again. To see if it magically begins to work properly...
Well Nokia are coming to collect my device on Monday to replace the GPS unit within the device they say its a 7day turn-around.
I went to a Nokia dealer and to VODAFONE. Both said they would collect the phone and send it to me "fixed in 15 - 20 days"...but before giving my unit, I´ve written Nokia Care an email in order to see if they are willing to give a new one.
I´m expecting an answer from Nokia Care this week...
Will keep you informed anyway...
---------- Post added at 01:07 AM ---------- Previous post was at 01:00 AM ----------
Just a quick question...are you formatting your device before giving it to Nokia? There´s a lot of personal info in these devices...
Guess I´ll wipe mine. The problem is that WP can´t export contact info to SIM card so i have a hard task getting all the contacts in for a substitute phone
Stick your contacts on Google/Live and they'll just appear when you sign into a Windows/Android phone.
Okay just had my Nokia Lumia 800 replaced by Nokia Care for the GPS issues....and a 3 day turn around time! Can you believe it???
I am so thrilled with the care and support i received and am not not worried about purchasing furture Nokia phones due to the after-support.
PS. They took my old unit and returned to me a brand spanking new device! Thrilled to say the least.
My GPS suddenly started working today as nothing happened without nobody touching it. Can´t understand a thing.
Hope it stays that way for a long time...
On my Lumia 800 I have these two issues and not on my HTC Titan. Hence I am presuming it is device specific bug and not OS related or services related.
1) I can't get my twitter to link on Lumia. Every time I add it, it does 'connecting to twitter' for a few minutes and then takes me back to emails+accounts. Nothing is added there, in people hub or under me tile!
2) I can't open any links - in emails, facebook, news articles, blog posts or IE! I tap on the hyperlinks and it does nothing!
Anyone else heard/know of these issues? Any solution suggestions?
I've done a hard reset and this is my 2nd handset. First one had exactly the same issues. Plus battery only lasts about 4-5 hours on this as well as the last one.
Got it on contract with o2.
Have you got the latest firmware? 1600.2487.8107.12070, That was meant to enhance the battery issue, Links working from emails etc on mine ok, gave up using Twitter so can't really comment, Hope ya sort it.
AndyFZ1S said:
Have you got the latest firmware? 1600.2487.8107.12070, That was meant to enhance the battery issue, Links working from emails etc on mine ok, gave up using Twitter so can't really comment, Hope ya sort it.
Click to expand...
Click to collapse
Did you give up twitter because you don't tweet any longer or you gave up because you can't sync it as well?
Know anyone else who had something similar?
I've talked to Nokia support, Nokia care, Zune support and Windows Phone UK - none of them have a clue!
I've been to O2 store twice now, they keep hard reseting my phone ffs and still doesn't fix anything!
Now they want me to send in my phone for repairs. Only had it for like 5 days and already had 2 replacements both with same issues - am sure it isn't a repair issue here :s
No gave up Twitter because it was ****e! and mainly on PC, but I did use it on my titan briefly with no problems, Don't know of anyone with similar issues sorry, Is it a branded O2 handset? I have an unlocked lumia but not sure where it originated/carrier wise as was from ebay, I would ***** slap the counter staff and get either a working one there and then or tell them to replace it with a 900, Really cannot think of why you cannot open links?
Read a few reviews of the twitter app and peeps complaining about not being able to log in etc, Maybe it's a lumia thing?
Or even a Giff gaff problem that is assuming ur still using your sim?
Try a different sim or even wi fi alone to narrow down your options.
AndyFZ1S said:
No gave up Twitter because it was ****e! and mainly on PC, but I did use it on my titan briefly with no problems, Don't know of anyone with similar issues sorry, Is it a branded O2 handset? I have an unlocked lumia but not sure where it originated/carrier wise as was from ebay, I would ***** slap the counter staff and get either a working one there and then or tell them to replace it with a 900, Really cannot think of why you cannot open links?
Read a few reviews of the twitter app and peeps complaining about not being able to log in etc, Maybe it's a lumia thing?
Or even a Giff gaff problem that is assuming ur still using your sim?
Click to expand...
Click to collapse
It's a branded O2 handset. Giffgaff lives in my Titan. O2 micro-SIM in O2. I have a feeling it's got something to do with O2 branding. The unbranded one I tried before buying this was awesome in every way. I would love to get it swapped for 900 though Sadly we don't even have one yet
No way you can cut your giff gaff sim down to try it? Shame as I just sold a black lumia on ebay unlocked etc, can you cancel the contract? If all else fails pre order a 900 from phones 4u, I did and its £36 pm available from the 27th.
##634# field test, run all tests? worth a go maybe.
What happens if you're connected via WiFi??
Twitter is apparently currently having an app linking bug "new features" or something.
If you're a new user you're out of luck for the time being. But if you had a signin earlier you're fine.
At least remember there being a report about it or something.
Greetings
Long time follower here.
I think my lumia 920 is bricked, while i was flashing this version of firmware RM821_059R1W5_1232.2110.1244.3011, suddenly it stopped with a failed error, without any error number or description.
Now i can't turn on my lumia anymore, also it doesn't get noticed by the computer as a hardware, and also doesn't respond to volume down + power.
is there anyway to fix it?
Thx alot
http://forum.xda-developers.com/showthread.php?t=2032888 Mine wouldn't boot after a hard reset. I think this may be your only hope to fix on your own. Nokia Care suite and the refurb option.
IM
is there anyway to know the IM number of the phone without having the box? it's not on the body of the phone, and the phone doesn't start up.
I argued that with Nokia, beacuase they swore up in down it was on the SIM tray... seems stupid to put it there, what if for some reason you lose it? Whomever you were using it on should have it. In fact, I think when I log into AT&T I believe it is there.
have the same issue right now. I'm thinking about sending it in
awagner said:
I argued that with Nokia, beacuase they swore up in down it was on the SIM tray... seems stupid to put it there, what if for some reason you lose it? Whomever you were using it on should have it. In fact, I think when I log into AT&T I believe it is there.
Click to expand...
Click to collapse
http://www.nokia.com/us-en/support/...pic=GUID-D4A70EFD-27A6-4D6F-A089-84BF6BAA0001
it's behind the metal frame of SIM holder (not the plastic where you put SIM card) so it's hard to lose it..if you lose the metal frame with label, your sim card even with SIM holder will be loose.
Also if you know your provided (Network carrier) and based on color - you can get your product code from below link:
http://forum.gsmhosting.com/vbb/f60...ting-care-suite-download-1660094/#post9434277
Similar Problem
I have the same problem with my Lumia 920 - RM 821.
Already tried all the tools of Nokia, but without results, no vibrate and no image.
My Lumia has stopped completely and I can not fix it.
So I recieved my 920 1,5 years ago when it was a premium phone. I bought it first for taking videos at low light (when I go out with my friends) and have a good skype-frontcamera quality, because I live far away from my family.
Enough said, it got the first problems 1-2 months later, it didn’t charge anymore and frontfacing camara got dusty. I got the phone back from technical service, (with little artefacts behind the screen in the lower button zone) and as soon as I plugged in my earphones for the first time, the whole audiosystem was down, inclusive bluethooth.
By that time, the frontfacing camara, got dirty again, so I gave the phone back for another repair. Got it back, and some months later, battery plug got broken again, and frontfacing camara was dirty again. I started to get very angry, and wrote to nokia / microsoft technical service online, that I’m fed up with the problems, only 1 year, and the phone is all time at repair, for the same problems. I said I want a definitive solution, maybe a new phone, I don’t want to spend more money on gasoline and stay 2 weeks without phone!!! And then, have to reinstall everything. They promised a final solution, but a new phone wasn’t in question. I told, ok, as lon as this is the last time I’ll have to repair the phone, for me its ok (although I knew I’d have the same problems again)
Now, another 2 months later, frontfacing camara with dust, and freakin batteryplug starts failing again.
What do I have to do with these pirates???? Please help me, I’m really angry and sad at the same time. Its everyday harder to skype with my family because of the dusty camera, and the batteryplug won’t survive much longer.
Then I saw my girfriend, she broke her Iphone screen, and apple came at her home to take it and repair it for free, even if it was her fault.
Another friend of mine got 2 times the same issue on his motorola, and they gave him a new phone for free.
Why does microsoft play that bad with his customers??? I mean, it was a premium phone, unlocked, so I paid even more!! And I think they lost more money with all that repairs, instead of giving me a 925 (thats even cheap right now) that seems not to have any particular faults.
Maybe they can give you microsoft lumia 535????.
Go away with that Lumia 535 Phone....
Buy another Lumia 920 Phone on ebay or buy another Phone like Lumia 1020 or the Lumia 930.
The 535 have only 512 Megabyte of RAM!
Buy a new phone???
Are you kidding me??? Its a lumia 920, its still on the top and still in warranty, I want microsoft to fix it, any Idea how to forcé them???
xxandrea2xx said:
Buy a new phone???
Are you kidding me??? Its a lumia 920, its still on the top and still in warranty, I want microsoft to fix it, any Idea how to forcé them???
Click to expand...
Click to collapse
Good luck! I have sent my 920 in about 7 times....I have gotten two new 920s with the same 3G to LTE handoff/battery issues...they will not give me a different model, just keep giving me the 920. If you send in enough, they will give you a "new" 920.