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How to get back to ATT voice-mail after uninstalling GVoice?
I went to https://www.google.com/voice/b/0#phones and deactivated my Gvoice account. But then what should I do next?
I believe my voice-mail is still forwarded to GVoice somehow. I tried and left a voice-mail on mail phone, the notification bar indicated that I had 1 voice-mail, but I cannot listen to it. When I dialed 1 on the phone, it went to 804-214-6647, and said that I had no voice-mail.
I believe you have to go to Settings > Call > Voicemail service and select My Carrier.
under GVoice settings for deactivating Voicemail it says:
1) Enter the following exactly as written, as if you are dialing someone:
##004#
2) Press "Send" or "Call" on your phone to dial that number. When you see the confirmation message on your phone, you are done!
I did all that before I posted here. My problem is that my phone keeps dialing the Google Voice number instead of my ATT voicemail number. Can anyone provide me the ATT voicemail number please?
You should be able to access att voicemail if you call yourself. Make sure the call forward settings are not still set on the gvoice settings.
I think the VM dial in and forward numbers are regional. If you call att they should be able to provide the number. When my wife went from the captivate to an iPhone all the forward settings are not there on the iPhone. Att was able to reset all the settings from the network side.
Sent from my Galaxy S II (i777)
kvl19 said:
I did all that before I posted here. My problem is that my phone keeps dialing the Google Voice number instead of my ATT voicemail number. Can anyone provide me the ATT voicemail number please?
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Click to collapse
The call in number is your cell number.
I had to call a CSR and have them reset it for me. A little bit of a pain but it is what it is.
Hope its OK I add a somewhat related question. In my dumb attempt to get visual VM back (from SR), I installed At&t Messages. Yeah no bueno. I've removed the app but my VM is still the hybrid setup with their crappy service. Will I need to call in and have them undo this mess?
Sent from my SAMSUNG-SGH-I777 using xda premium
Try dialing ##004# then hit send. That should reset everything.
Sent from my SGH-I777 using XDA Premium App
AvengerBB said:
The call in number is your cell number.
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Click to collapse
No its not. The ATT voicemail number is a different number. Your own number gets you into your voice mail box, but that is not giving you access to your voice mail features. Been there just this week! Since this number is not always the same between locations, I suggest you call ATT, tell them that google voice mail hijacked you, and they will give you your specific voice mail number. If that does not help, send me a message.
FIXED. I called ATT and asked the voicemail number that was programmed on my device and it worked. Calling myself also worked though.
tinn1 said:
Try dialing ##004# then hit send. That should reset everything.
Sent from my SGH-I777 using XDA Premium App
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Click to collapse
Appreciate the response but this didn't do anything for me. On call #3 with AT&T to get this god awful app and whatever it did reversed.
thank you!
this helped me reset my voicemail after un installing the ATT messages app (worst app ever) ( i used the ## way)
Has anyone else tried to set up google voice for the default voicemail only to receive an error message. It seems att has blocked the changing of voicemail services.
KingofKingsB said:
Has anyone else tried to set up google voice for the default voicemail only to receive an error message. It seems att has blocked the changing of voicemail services.
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Click to collapse
Same here. I couldn't get it to work as well.
I had the same problem, but uninstalling Google voice and installing it again let it go through.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
I didnt know if I got a bad phone with a bad flast or how many other people are having problems. It seems that the preorders were a bad batch for the most part. Some arrived DOA, battery covers broke, bricked on arrival. Glad to know I'm not the only one with this issue.ANYONE having problems with quadrand FC'ing all the time?
I had a similar issue, but I was able to get around it.
Try going into Google Voice on the web and hit the "activate voicemail" link. It'll give you a number/code to dial in the dialer on your phone. After I did that, GV on the phone was able to set up voicemail correctly, iirc.
Nicarsu said:
I had a similar issue, but I was able to get around it.
Try going into Google Voice on the web and hit the "activate voicemail" link. It'll give you a number/code to dial in the dialer on your phone. After I did that, GV on the phone was able to set up voicemail correctly, iirc.
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Click to collapse
Yup. Had to do the same thing. Worked like a charm though.
Nicarsu said:
I had a similar issue, but I was able to get around it.
Try going into Google Voice on the web and hit the "activate voicemail" link. It'll give you a number/code to dial in the dialer on your phone. After I did that, GV on the phone was able to set up voicemail correctly, iirc.
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Click to collapse
Thanks that worked.
Still doesn't work for me. Tried uninstalling and re-installing GV and also using the deactivate/activate link on the GV website and I'm still getting the error. This is frustrating.
Just go in and manually change it yourself in the phone settings, under the forwarding options. There are 4 options, leave the first one disabled (forward all calls). For the other 3, change them all to your Google voice number (for ex., 1-xxx-xxx-xxxx) and you will be good.
Anybody has any idea why auto-configuration in GV does not work?
hamdori said:
Anybody has any idea why auto-configuration in GV does not work?
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Click to collapse
I'm almost positive it is AT&T wanting you to use their (nonexistant) Visual Voicemail app. My Skyrocket did the same exact thing. International GSII on ICS even worked fine.
I had the same issue. Make sure it says ATT in carrier when you log into google voice. If it doesn't redetect it. Mine still showed Sprint for 48 hours before it detected I was actually on ATT.
Also entered the codes as mentioned on this site:
http://kalsey.com/2010/10/using_google_voice_as_your_voicemail_on_att/
The important part to save you a click through:
"Second, open up your phone’s dialer and dial the following, replacing 1234567890 with your new Google Voice phone number…
*61*1234567890# (then hit send)
*62*1234567890# (then hit send)
*67*1234567890# (then hit send)
You should see a message appear on your phone after each time you press send. This will set up your AT&T account to take all calls when the phone is busy, when you decline a call, or when your phone is turned off or out of range and forward the call to your Google Voice number."
After doing the above I was able to change Carrier in settings to Google Voice without any problem.
Nicarsu said:
I had a similar issue, but I was able to get around it.
Try going into Google Voice on the web and hit the "activate voicemail" link. It'll give you a number/code to dial in the dialer on your phone. After I did that, GV on the phone was able to set up voicemail correctly, iirc.
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Click to collapse
You guys are simply amazing. Had this problem which I suspect is because of the SIM change. I had no problems switching from my Captivate to Atrix.
wondering if someone could please check as I am not getting texts and when someone calls me it goes to voicemail and I don't get the message.
Are you using Google Voice separate from your actual Sprint number or did you have your Sprint number made into your Google Voice number (though using the sprint integration, not actually porting your number to GV)?
If it's the latter, here's what happened to me. I had been using Google Voice & Sprint integration on my EVO 4G. Immediately after activating my SG3 last night everything was still working, but when I got up this morning I logged into the Google Voice web interface and realized something had been borked. I didn't have a phone number associated with my Voice account at all, and calling my cell number from my office phone sent me to Sprint voicemail rather than GV voicemail.
There was also no Phones tab under GV settings (and Settings was missing a good number of the tabs that are usually there) since sometime after the activation process it disabled the GV integration and my GV account no longer had a number at all.
No worries, I just clicked the "Get A Google Voice Number" (or however it was worded) in the left column on the web interface and went through the process again. I said I had an existing number, and it asked me to type it in to get my options. It recognized it as a Sprint number and asked how I wanted to integrate it. After that everything set up like it was before and I didn't even have to re-record my GV voicemail message since it was still there.
Hope this helps.
Thanks so much for your response! I did not integrate the numbers. Every thing looks perfect on the website. I can even make calls with Google voice. Its just when people call me it goes right to voice mail and i cant get the message if they leave a voice mail. So frustrating! Anyone else.
I did the integration method... but when I got to the screen after the choice of using a google voice number or the sprint number, the button was disabled. I rebooted my phone and everything worked fine. I get phone calls on my sprint phone from my google number, my phone also displays on their caller ID as my google number. Hell, I can even get MMS now to my google number (forwarded to my phone's messages) that I didnt think I could before.
something to check
i just had a similar problem. i was screwing with groove-ip and i stopped receiving calls.
go to google voice on your pc
go to settings
it should show you the "phones" tab, if not, get there
make sure you don't have any other phones checked for "forward calls"
i had "google chat" checked and it screwed me up
hope this helps
stu5797 said:
Thanks so much for your response! I did not integrate the numbers. Every thing looks perfect on the website. I can even make calls with Google voice. Its just when people call me it goes right to voice mail and i cant get the message if they leave a voice mail. So frustrating! Anyone else.
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try disabling voicemail via the google.com/voice site. and then re-enable it. i haven't had a chance to try it yet, but it seems like it worked (the forwarding option in call settings on the gs3 is grayed out now).
mercado79 said:
try disabling voicemail via the google.com/voice site. and then re-enable it. i haven't had a chance to try it yet, but it seems like it worked (the forwarding option in call settings on the gs3 is grayed out now).
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Click to collapse
Just wanted to conform that this does work...in case their was any doubt.
Sent from my Sprint Galaxy S3
MMS on google voice
Is there anyway to get mms on google voice or at least have them forwarded to email
sockaplaya22 said:
Is there anyway to get mms on google voice or at least have them forwarded to email
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Click to collapse
As far as I'm concerned no, only sprint customers, at least my friends did coning but it didn't work for me
Sent from my SGH-T999 using Tapatalk 2
What is the point of gv anyway? I used it for a few days and never seemed to get much use out of it
Sent from my SGH-T999 using xda premium
It works great night at you just need to manually set it up in forwarding section or go to Google voice website under settings to get the number string to put in.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
don't forget to activate the phone through Voice.Google.com
Sent from my SPH-L710 using xda app-developers app
mercado79 said:
try disabling voicemail via the google.com/voice site. and then re-enable it. i haven't had a chance to try it yet, but it seems like it worked (the forwarding option in call settings on the gs3 is grayed out now).
Click to expand...
Click to collapse
This worked! I was constantly getting a "Forwarding number change failed" on my AT&T SIII when selecting Google Voice for my voicemail service, but I just followed the steps under Settings > Phones > Deactivate Google voicemail on this phone and then Activate Google voicemail on this phone - once you do that, the forwarded numbers under Call Forwarding on the phone list my Google Voice number like they should
Here's my only issue with this though.... if you could change the Voicemail service from My Carrier to Google Voice like normal, the next setting below it gives you options for Voicemail settings for Google Voice - that lists the number to dial, which is obviously your GV number and not the carrier specified one.... On the dialer, if you press the Voicemail icon without having GV enabled as the correct service, it dials the carrier specified one instead! I'm sure that when a voicemail comes in and pops up on the notification bar, I'm just going to click on that and read / listen to it there, but not having the option of dialing it straight away from the dialer is a little half-assed....
I found this for a solution on an S2 for AT&T, might give that a try and see if they can figure it out for me
KryptosXLayer2 said:
This worked! I was constantly getting a "Forwarding number change failed" on my AT&T SIII when selecting Google Voice for my voicemail service, but I just followed the steps under Settings > Phones > Deactivate Google voicemail on this phone and then Activate Google voicemail on this phone - once you do that, the forwarded numbers under Call Forwarding on the phone list my Google Voice number like they should
Here's my only issue with this though.... if you could change the Voicemail service from My Carrier to Google Voice like normal, the next setting below it gives you options for Voicemail settings for Google Voice - that lists the number to dial, which is obviously your GV number and not the carrier specified one.... On the dialer, if you press the Voicemail icon without having GV enabled as the correct service, it dials the carrier specified one instead! I'm sure that when a voicemail comes in and pops up on the notification bar, I'm just going to click on that and read / listen to it there, but not having the option of dialing it straight away from the dialer is a little half-assed....
I found this for a solution on an S2 for AT&T, might give that a try and see if they can figure it out for me
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Click to collapse
On Stock Android, you could also set Google Voice to list voicemail within the call log and listen from there. Haven't tried it yet on the GS3.
Sent from my Sprint Galaxy S3
mercado79 said:
On Stock Android, you could also set Google Voice to list voicemail within the call log and listen from there. Haven't tried it yet on the GS3.
Sent from my Sprint Galaxy S3
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Click to collapse
You're right, I can change the number listed manually, but it still says "My Carrier" and not "Google Voice" on the voicemail service even though the number listed is now my GV number.... I got with tech support at AT&T and they called Samsung to assist with this, but I don't know why they did, it's an issue with AT&T and most likely Visual Voicemail preventing me from being able to change the voicemail service from "My Carrier" to "Google Voice" and Samsung couldn't do anything to fix it
I was only able to switch my VoiceMail provider from AT&T to GoogleVoice by using the dialcode listed @ voice.google.com (*004*<insertyourGVnumberhere>#), and it works, even though the Dialer settings still shows "My carrier" instead of "Google Voice" as the provider, and attempting to change it in the dialer still says "Forwarding number change failed".
Anyway, my problem now is that I can't for the life of me figure out where to change the timeout before it forwards to VoiceMail. I test-called from another phone and it rings for at least 60 seconds(!) before forwarding to GoogleVoice, instead of the 15 or so it used to be.
Where do you change this, or can you
i used google voice strictly for voicemail on my sgs2 just fine, but when i try to set it up on my stock htc one it wont let me, and says it fails to get the carrier number or something.. does anyone here have it running successfully?
Mine does the same, but it worked fine on my GS2. But despite the error message, I am still getting Google voicemails in my GV app successfully. I'm thinking that maybe the error message just means that the GV voicemail won't integrate with the phone's visual voicemail
Sent from my HTC One using Tapatalk 2
adam8281 said:
Mine does the same, but it worked fine on my GS2. But despite the error message, I am still getting Google voicemails in my GV app successfully. I'm thinking that maybe the error message just means that the GV voicemail won't integrate with the phone's visual voicemail
Sent from my HTC One using Tapatalk 2
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Click to collapse
ya im not getting any new voicemails from ppl who are trying to leave them.. im not sure how i can make this work.. is this an htc issue or an att issue?
madLyfe said:
ya im not getting any new voicemails from ppl who are trying to leave them.. im not sure how i can make this work.. is this an htc issue or an att issue?
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Click to collapse
Log into GV from the web and go to settings ... on your cell number click on the "deactivate voicemail" or something of that sort link first...follow the instructions. it will give you an MMI code. I think it's **004# or something of that sort. Then click on the "Activate Voicemail" link that appears after. It will give you another MMI code...i think it's *004*YOURGVNUMBERHERE# or something of that sort (it gives you the instructions). This will manually override the voicemail forwarding number and enable gv as your voicemail. It has worked for me since I got my Skyrocket and I've been using this method since for every phone i've had including my S3 and the HTC One now. Try it out maybe itll work for you guys too.
madLyfe said:
ya im not getting any new voicemails from ppl who are trying to leave them.. im not sure how i can make this work.. is this an htc issue or an att issue?
Click to expand...
Click to collapse
Have you logged into GV on your PC yet, and then clicked on "settings," and then the "phones" tab, and then "activate google voicemail" next to that number? If so, you may need to deactivate, and then reactive (Google will tell you to dial a number starting with *400 from your handset). I did this, and it got the GV voicemails to start showing up in the GV app on my HTC One
djsikhbeatsz said:
Log into GV from the web and go to settings ... on your cell number click on the "deactivate voicemail" or something of that sort link first...follow the instructions. it will give you an MMI code. I think it's **004# or something of that sort. Then click on the "Activate Voicemail" link that appears after. It will give you another MMI code...i think it's *004*YOURGVNUMBERHERE# or something of that sort (it gives you the instructions). This will manually override the voicemail forwarding number and enable gv as your voicemail. It has worked for me since I got my Skyrocket and I've been using this method since for every phone i've had including my S3 and the HTC One now. Try it out maybe itll work for you guys too.
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Click to collapse
adam8281 said:
Have you logged into GV on your PC yet, and then clicked on "settings," and then the "phones" tab, and then "activate google voicemail" next to that number? If so, you may need to deactivate, and then reactive (Google will tell you to dial a number starting with *400 from your handset). I did this, and it got the GV voicemails to start showing up in the GV app on my HTC One
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Click to collapse
ya i did both of those things but didnt deactivate my last phone first.. i will go try that now.. i did try what i found in this thread(still sketchy) and it worked: http://forum.xda-developers.com/showthread.php?t=1652433
i will try what you guys just did and report back..
thanks!
also, was i supposed to deactivate gv on my previous phone or on my current htc one?
madLyfe said:
ya i did both of those things but didnt deactivate my last phone first.. i will go try that now.. i did try what i found in this thread(still sketchy) and it worked: http://forum.xda-developers.com/showthread.php?t=1652433
i will try what you guys just did and report back..
thanks!
Click to expand...
Click to collapse
after deactivation(on the htc one and not my old sgs2) and activation(on my current htc one) it still is giving me errors when setting up gv...
madLyfe said:
after deactivation(on the htc one and not my old sgs2) and activation(on my current htc one) it still is giving me errors when setting up gv...
Click to expand...
Click to collapse
Do these two phones have the same SIM card/phone number? If all you did was switching the SIM card over to the new phone, then you don't need to do anything.
Also, if you did the deactivation and activation on the web, you don't need to set it up again on GV app on the phone.
Newcron said:
Do these two phones have the same SIM card/phone number? If all you did was switching the SIM card over to the new phone, then you don't need to do anything.
Also, if you did the deactivation and activation on the web, you don't need to set it up again on GV app on the phone.
Click to expand...
Click to collapse
Well it's the same num but diff Sims because of sizes.. my old sgs2 still has the old SIM in it but it doesn't work as service was transferred to the new smaller sim...
madLyfe said:
Well it's the same num but diff Sims because of sizes.. my old sgs2 still has the old SIM in it but it doesn't work as service was transferred to the new smaller sim...
Click to expand...
Click to collapse
The SIM card switch shouldn't matter. The GV voicemail setup works by setting up conditional forwarding with your carrier for your phone number, i.e. "carrier, if <your actual phone number> doesn't get picked up by x ring, then forward the call to <your google voice number's voice mailbox>". Therefore, if the conditional forwarding worked with your actual phone number before, it should still work in a different phone.
Having said that, since you already did a deactivation and activation on the web, you shouldn't have to do anything else from the GV app on the phone. I actually never was able to set the forwarding from the GV app and always did it on the web.
Newcron said:
The SIM card switch shouldn't matter. The GV voicemail setup works by setting up conditional forwarding with your carrier for your phone number, i.e. "carrier, if <your actual phone number> doesn't get picked up by x ring, then forward the call to <your google voice number's voice mailbox>". Therefore, if the conditional forwarding worked with your actual phone number before, it should still work in a different phone.
Having said that, since you already did a deactivation and activation on the web, you shouldn't have to do anything else from the GV app on the phone. I actually never was able to set the forwarding from the GV app and always did it on the web.
Click to expand...
Click to collapse
Ya I'm not really sure what I'm supposed to do now..
i just uninstalled the app from my other phone(sgs2 that i dont use anymore) and then did the deactivate and reactivate again and then GV seemed to install fine this time.. odd stuffs..
If all else fails leave it set to 'My carrier' and manually change the conditional forwarding and voice mail access numbers to your GV number.
For other phones, I was able to use Google Voice by following the instruction at GV settings:
**004*1xxxxxxxxxx#
But it seems voice mail still goes to AT&T default voice mail.
I also tried *#61#, and it says calls will be forwarded to my GV number. Still same result
In the phone settings, I changed Voicemail setting to GV number, still same results
I'm wondering if this could be an issue with Huawei software. Do you have same issue?
gadget1999 said:
For other phones, I was able to use Google Voice by following the instruction at GV settings:
**004*1xxxxxxxxxx#
But it seems voice mail still goes to AT&T default voice mail.
I also tried *#61#, and it says calls will be forwarded to my GV number. Still same result
In the phone settings, I changed Voicemail setting to GV number, still same results
I'm wondering if this could be an issue with Huawei software. Do you have same issue?
Click to expand...
Click to collapse
Try reinstalling the GV app, and redo the setup voicemail part..
Bobvark said:
Try reinstalling the GV app, and redo the setup voicemail part..
Click to expand...
Click to collapse
Thanks for the tip, still not working. The AT&T VM will kick in if no answer....
gadget1999 said:
Thanks for the tip, still not working. The AT&T VM will kick in if no answer....
Click to expand...
Click to collapse
go to settings, Call, then under voicemail click service then choose google voice.
click voicemail settings and double check it says settings for google voice.
Bobvark said:
go to settings, Call, then under voicemail click service then choose google voice.
click voicemail settings and double check it says settings for google voice.
Click to expand...
Click to collapse
Thanks again
It seems the settings are correct:
* Settings->Call->Call Forwarding: shows my GV# when call cannot get through
* Settings->Call->Voicemail: shows GV Voicemail as the option (clicks that also shows my GV#)
But when call from another phone, the AT&T voicemail will still kick in. Not sure if this is an AT&T issue.
gadget1999 said:
Thanks again
It seems the settings are correct:
* Settings->Call->Call Forwarding: shows my GV# when call cannot get through
* Settings->Call->Voicemail: shows GV Voicemail as the option (clicks that also shows my GV#)
But when call from another phone, the AT&T voicemail will still kick in. Not sure if this is an AT&T issue.
Click to expand...
Click to collapse
I think it forwards it at a phone level. So must be something with the settings. Perhaps time to backup and reformat?
I just tried on another phone, it seems same thing happens. So looks it's an issue with AT&T. I'll see if they can help to solve the issue. Thanks for the help.
gadget1999 said:
I just tried on another phone, it seems same thing happens. So looks it's an issue with AT&T. I'll see if they can help to solve the issue. Thanks for the help.
Click to expand...
Click to collapse
I have straight talk using AT&T service, and it works fine....