[Q] Moto e no service - Moto E Q&A, Help & Troubleshooting

Hi. After rooting my moto e xt1021 I flashed cyanogenmod. That resulted in a bootloop. So, via TWRP, I restored my phone to before it was rooted. However, I soon noticed that instead of saying Sainsburys, it now said no service. I then decided to try searching for networks by going into settings, more, mobile networks, network operators. Once there, it displays no operators. Then, when I press search for network, it says "Error while searching for networks. When trying to make a call it just says "to make a call, please turn off aeroplane mode." Does anyone else have this problem or know how to fix this.

I have also noticed that the GPS can't get a fix on satalites.

zarozinia said:
Hi. After rooting my moto e xt1021 I flashed cyanogenmod. That resulted in a bootloop. So, via TWRP, I restored my phone to before it was rooted. However, I soon noticed that instead of saying Sainsburys, it now said no service. I then decided to try searching for networks by going into settings, more, mobile networks, network operators. Once there, it displays no operators. Then, when I press search for network, it says "Error while searching for networks. When trying to make a call it just says "to make a call, please turn off aeroplane mode." Does anyone else have this problem or know how to fix this.
Click to expand...
Click to collapse
Flash Stock ROM for xt1021 from ADB

Adarsh1998 said:
Flash Stock ROM for xt1021 from ADB
Click to expand...
Click to collapse
Tried that. I also tried relocking the bootloader via adb. That failed with an error about the system image.

Sounds like wrong radio flashed. Does the stock rom have.. lets see, Sainsbury, so UK radio? Can that be flashed separately?

zarozinia said:
Hi. After rooting my moto e xt1021 I flashed cyanogenmod. That resulted in a bootloop. So, via TWRP, I restored my phone to before it was rooted. However, I soon noticed that instead of saying Sainsburys, it now said no service. I then decided to try searching for networks by going into settings, more, mobile networks, network operators. Once there, it displays no operators. Then, when I press search for network, it says "Error while searching for networks. When trying to make a call it just says "to make a call, please turn off aeroplane mode." Does anyone else have this problem or know how to fix this.
Click to expand...
Click to collapse
Same here, please! Someone help us quickly :'(

Jyveafk said:
Sounds like wrong radio flashed. Does the stock rom have.. lets see, Sainsbury, so UK radio? Can that be flashed separately?
Click to expand...
Click to collapse
Yes, I did flash the wrong radio AFTER the issue occurred. Now, it won't boot up or enter recovery or bootloader. Could someone please provide me with the correct UK radio images for my phone?

I think that I may have flashed the wrong version of the OS after getting stuck in the bootloop. The OS was blur version 20.82 I think. However, my phone had a higher version. Would this make a difference? Also, please could somebody provide me with links of the correct software as the downloads I found were down?

I dunno if you guys sorted out this issue, as I have the same problem. There are downloads here http://forum.xda-developers.com/moto-e/development/rom-stock-motorola-lollipop-rom-t3167111 which I feel should help, though I'm not able to test yet as I don't have my USB cable with me. Scroll down the page there a bit and there is a link to "Lollipop Radio Firmware:".

Well the radio in the last link didn't work for but all good now after flashing the retail UK firmware ROM for my XT1021 via http://forum.xda-developers.com/showthread.php?t=2755857

Related

[Q] lost my 3g and can no longer recieve calls

I just flashed simply honey 5.1 and now i cant recieve calls or even get a data signal. help? i seem to be having the same problem with anything simply honey 3.8+
Back to stock (Odin), and than try reflashing. Looks like bad flash. Unless you had bad luck like me and core files got messed up...
I have Odin'd back and reflashed twice now
My stock works fine, but whenever I flash I lose my data capabilities and I can't receive calls. Is that what it's like when your core files get messed up? If so, how to fix?
No, you have different problem than me than.... my does not connect at all in any rom.
sorry but your problem is beyond my knowledge, I would say that maybe bad download, but it seams you downloaded more that one rom so... sorry
Go to settings, network, mobile, check data, check roaming, then go to network operator, choose provider automatically.
After it finishes, go back and go to access point names and make sure you have the correct apn.
If not, please state the rom, kernel, and modem by going to settings, about.
After I checked Data and roaming and set it to choose automatically it said "registered on network" but when I went to APN it says no items.
I am using:
Firmware
2.3.4
Baseband
T959UVKB5
Kernel
2.6.35.7-I9000XXJVP-CL264642
Bullet-JVP-1.2Ghz-v5.4-voodoo#12
Build number
GINGERBREAD.XXJVR
Go to the Market, search for APN Global, install it and let it install your settings for your carrier. Let me know if you still need help.
Also, what is your carrier and which country? You have an I9000 kernel that's why I'm asking.
Hey, I noticed you folks were mentioning something like what I was having trouble with. My phone shows that I have a 3G or H connection; however, any app that uses data fails to connect. Any ideas on solving this? It seems as though Tomulek may have experience with my issue.

[Q] SCH-i535 not connecting to Verizon Data

Alright so I had some issues with my phone and ran a factory reset. Ended up have to flash the stock rom via odin on Windows 7. Since then my phone shows I am roaming, cannot send text messages, look at email, or make phone calls. I found that some files were deleted off of my phone as well. I am guessing that files I need on my phone to link up with Verizon's service are now gone. I need help with this!!!
Check the IMEI, MEID, and Phone Number on the "Phone info" section of your settings.
The Fix
coronelac said:
Check the IMEI, MEID, and Phone Number on the "Phone info" section of your settings.
Click to expand...
Click to collapse
So I fixed all issues by following this link:
http://forum.xda-developers.com/showthread.php?t=2066731
The main issue was the stock radio, I was able to find ATT and Tmobile by searching for networks on my phone haha. The issue was due to installing a Cyanogenmod update and not exactly sure what caused the issue but I am assuming the wrong update (correct Cyanogenmod nightly but wrong carrier) was installed. For now on I will be installing manually.
Thanks for your input!

[Q] Unknown baseband after radio flash

Guys I need urgent help. I have flashed 38p radio on my Atrix and now it is reporting unknown baseband and IMEI. Cell service and data doesn't work anymore. I have tried flashing other radios, and even the old one that was working is not working anymore. I always get an unknown baseband error. Is there any way I can fix this? Everything else works on the phone.
bgenc said:
Guys I need urgent help. I have flashed 38p radio on my Atrix and now it is reporting unknown baseband and IMEI. Cell service and data doesn't work anymore. I have tried flashing other radios, and even the old one that was working is not working anymore. I always get an unknown baseband error. Is there any way I can fix this? Everything else works on the phone.
Click to expand...
Click to collapse
I had similar problem. My phone was unable to find the Baseband and the IMEI no. My network was not displaying though the WiFI was working. I was just rooted and installed CM7 as per their site instruction.
The final verdict to fix the issue was to install the Radio Base Band zip "baseband-N_01.77.37P.zip" and isntall as update zip option from recovery menu. Now every thing is working.
double restart
two important thing:
1. its important to try all Radios and find the best one that fit to your device\carrier.
2. another thing that important is that after flashing a new radio, you need to restart your device, twice.
sometimes one restart is enough, but in other times , if you dont make double restart - its simply not connected.

[Q] My Moto E doesn't read SIM Card after having flashed Carbon Rom

Hi there guys, I got an issue with my moto E after having flashed carbon ROM. Basically it can't read any more my SIM card content.
What this means is that it can feel if the card is inserted or not (through notification bar and alerts when I remove it), but it simply doesn't work. Which includes total lack of signal (and that's not a problem of the area where I live), no contacts or text message threads, nor even it prompts me for pin on startup. I know it can't be the SIM because it's working on other devices, and my friends' SIMs work on mine.
Also apparently my external SD card seems that got corrupted, as I can't read it even on my laptop any more.
All the rooting process went down quite smoothly, and the problem came only just after I've flashed the Carbon ROM (if it matters, I actually flashed the ROM first, and then Gapps in a second moment).
I tried to flash other ROMs and even the stock ROM (without reinstalling the original recovery and locking the bootloader back though), with the hope to set things back right, but so far no luck.
I've found this thread though, where it mentions that Efs files might be corrupted
http://forum.xda-developers.com/galaxy-s2/help/reading-sim-card-flashing-rom-t1342770
but what are they exactly?
Might it be a kernel related issue? Would I be able to solve it flashing a new kernel?
I'm not an expert in this kind of stuff, hence every help is appreciated.
ok i will help you please answer my questions
type *#06# and check if you can see imei
Hi mate, sorry I didn't reply immediately, I've been caught in other commitments. I will be here at the computer the rest of the day.
I did what you said and the IMEI number turned up
il.pella said:
Hi mate, sorry I didn't reply immediately, I've been caught in other commitments. I will be here at the computer the rest of the day.
I did what you said and the IMEI number turned up
Click to expand...
Click to collapse
You're able to see imei?
Sent from my XT1022 using XDA Free mobile app
Yep
il.pella said:
Yep
Click to expand...
Click to collapse
Download phone testing app from play store and see the network mode and set it to wcdma preferred may be you don't have 3G connectivity and its forcing to use 3G and you're not able to get signal
Sent from my XT1022 using XDA Free mobile app
Prashanth Meesara: said:
Download phone testing app from play store and see the network mode and set it to wcdma preferred may be you don't have 3G connectivity and its forcing to use 3G and you're not able to get signal
Sent from my XT1022 using XDA Free mobile app
Click to expand...
Click to collapse
I've just done that, but, according to the app, the phone is in "WCDMA preferred" already. The thing is that it's not just the connectivity... but all the functions related to the SIM card (PIN, contacts, text messages threads) aren't working... And yet it detects if the SIM card (which works on other devices) is inserted or not.
il.pella said:
I've just done that, but, according to the app, the phone is in "WCDMA preferred" already. The thing is that it's not just the connectivity... but all the functions related to the SIM card (PIN, contacts, text messages threads) aren't working... And yet it detects if the SIM card (which works on other devices) is inserted or not.
Click to expand...
Click to collapse
Other Sims working?
Sent from my XT1022 using XDA Free mobile app
il.pella said:
Yep
Click to expand...
Click to collapse
Prashanth Meesara: said:
Other Sims working?
Sent from my XT1022 using XDA Free mobile app
Click to expand...
Click to collapse
No SIM can work on that device, but they do on others.
Actually I've just bought another Moto E, as I've bricked that one trying to revert it to the original setting, flashing a Stock ROM.
I've proceeded again with the whole process of flashing the same Carbon ROM (this time after the due nandroid backup), and then again, everything it's working, except for the SIM card. I'm thinking that there's something wrong with it, I'd really like to know if there are any other Moto E users with the same issue with this ROM. Actually, browsing forums around, it appears that this issue happens several time while flashing, but noone seems to know why..
That's a pity though, I'd really enjoy try out different custom ROMs on this device.
Ehy... could it be that the ROM I've flashed was intended for single sim devices only, why I have a double SIM Moto E?
That might explain why, although everything seems to work, the system doesn't enable the SIM functions.
Is there some ROM fan/developer who can actually confirm that, and also indicate me a custom ROM which supports double SIM, if any?
By the way, I managed to get back to the rooted stock rom with my last device, the first one is still there booting. Always do that goddam nandroid backup guys...
il.pella said:
Ehy... could it be that the ROM I've flashed was intended for single sim devices only, why I have a double SIM Moto E?
That might explain why, although everything seems to work, the system doesn't enable the SIM functions.
Is there some ROM fan/developer who can actually confirm that, and also indicate me a custom ROM which supports double SIM, if any?
By the way, I managed to get back to the rooted stock rom with my last device, the first one is still there booting. Always do that goddam nandroid backup guys...
Click to expand...
Click to collapse
The two variants were released in different regions so the custom ROM for single SIM might have different baseband than devices in your region.
Either flash the baseband for your region, if available or else flash a compatible ROM.
OK neo.ank, I'll give it a try.
i have the same problem too.
i was using the cm11, but don't recognize my headphones
them i get back with the stock rom but now i can't do phone calls cuz the phone can't fiund my SIM card
hi friend i have a motorola xt1022 bricked and flash con custom rom, after flash not read sim or not sim any solution for it thk
Hi same problem... not *#06# is not giving IMEI number
IMEI 1: null
IMEI 2: null
Yeah it may be a problem with ROM !
So check if your sims work on other ROM
I also got same issue. Do you had luck in solving your problem ?
same sim related message etc not working
imei number can be seen when checked using phone tester app it shows ip disconnected in telephony section what can we do now:cryingroblem is frequently like 8hrs to 1day its there and 2 days it isnt and problem started last week happened 3-4 times already. i recently got my defective battery changed
IMEI null.
What to do next?
plzz help

Doesnt Recognize Sim card

Weird problem ....phone doesn't recognize sim.
5.1.1 cm12.
Thanks for any suggestion
rockky said:
Weird problem ....phone doesn't recognize sim.
5.1.1 cm12.
Thanks for any suggestion
Click to expand...
Click to collapse
Does it show up on stock? Which rom are you using?
Is it your Sim or do you need your signal? If that you have to enter the apn manually
Did you install/Update to CM 12.1 build?
Do you have baseband unknown under settings>About phone?
If you are new to CM12.1 and have baseband unknown issue. This is a common issue going around for CM based ROMs
you may need to flash stock sony FTF if yours is a non GPE model and then root and flash recovery.
You will get baseband back
sjesudasan said:
Did you install/Update to CM 12.1 build?
Do you have baseband unknown under settings>About phone?
If you are new to CM12.1 and have baseband unknown issue. This is a common issue going around for CM based ROMs
you may need to flash stock sony FTF if yours is a non GPE model and then root and flash recovery.
You will get baseband back
Click to expand...
Click to collapse
Hello to you, I know you posted this a while ago, but I'm having the same problem on a Z ultra bought second hand... I have the error message invalid sim card after inputing the sim code (so the sim card is detected, and is working in another phone) I also have the error unknown baseband as you described. In the same way, when in service menu, if I want to check SIM lock in service info, the app freeze too without displaying anything.
I don't know what the other owner did to the phone though.
any clue for what to do ? I flashed the latest original rom ( 14.4.A.0.108) through flashtool - still sim card invalid -, then tried to flash through cwm another rom, but still the same.
There is also another bug, i don't know whether it's linked or not, but i can't take a picture with the camera app, the app freeze when I click the button !
Any help would be gladly appreciated !
Hi Kwenteen,
Did you get "unknown baseband" after flashing some ROM? If yes, try flashing KitKat ROM first and then see if you get baseband. I'm suspecting the flashing process didn't go well.
This is a known bug with CM12 ROM for ZU go to dial pad and dial *#06# and the Imei will show up if it shows unknown either flash the Modem zip or flash the stock ROM again
sjesudasan said:
Hi Kwenteen,
Did you get "unknown baseband" after flashing some ROM? If yes, try flashing KitKat ROM first and then see if you get baseband. I'm suspecting the flashing process didn't go well.
Click to expand...
Click to collapse
Hello sjesudasan, thanks for your help,
I tried to flash numerous original roms, starting all the way down to 290, which is 4.3, that displayed properly the emei number, but didn't allow me to pass phone calls (sim card detected, ask for pin code, then no service)
And I can't enter any APN.
On top of that, I am now unable to flash anything with xperia flashtool anymore, getting a null error then error flashing. Aborted. when trying to flash any firmware and the device doesn't boot anymore either. I guess the last flash went wrong even if it didn't display any error, but I assumed that as long as I was able to put the phone in flashmode, I would be able to flash anything, and get away from softbrick ?
when trying to fix with Xperia compagnon, I get the error "UEGetPhoneInfoMissingInfo "
Thank you for your suggestion sairaj rane, unfortunately I already tried that, went back to original firmware, I even flashed the modem zip. None of those solution worked for me.
Thank you for your help !
Hello, after 2 weeks of trouble just to get back with a functionning 5.1.1 ROM, I now have an original sony rom fixed by xperia compagnion.
I have the same error, can't get to the network. Phone ask for simcode, I enter it, and then no error, just no connexion to the network.
I have a recognized emei number, but the ICCID says unknown...
Is it normal ?
Thanks for the help anyway !
kwenteen said:
Hello, after 2 weeks of trouble just to get back with a functionning 5.1.1 ROM, I now have an original sony rom fixed by xperia compagnion.
I have the same error, can't get to the network. Phone ask for simcode, I enter it, and then no error, just no connexion to the network.
I have a recognized emei number, but the ICCID says unknown...
Is it normal ?
Thanks for the help anyway !
Click to expand...
Click to collapse
Have you tried the repair function of xperia companion?
itsmeluigi said:
Have you tried the repair function of xperia companion?
Click to expand...
Click to collapse
Unfortunately, yes.
It worked in a way that allowed me to retrieve the phone from a pretty hard brick, in conjunction with the use of the test point method and s1tool …
but even after this awakening from the dead, still no network connection.
Have you checked the six golden Pins inside the Phones SIM Slot? (Hard to see)
Once my phones one was bent. Had to correct them with a fine tool. Sim recognized since then.
kwenteen said:
Unfortunately, yes.
It worked in a way that allowed me to retrieve the phone from a pretty hard brick, in conjunction with the use of the test point method and s1tool …
but even after this awakening from the dead, still no network connection.
Click to expand...
Click to collapse
Thanks itsmeluigi,
I just checked that, dremelled the protective shield to access them, and probed them with a multimeter. No good, everything is fine there !
kwenteen said:
Thanks itsmeluigi,
I just checked that, dremelled the protective shield to access them, and probed them with a multimeter. No good, everything is fine there !
Click to expand...
Click to collapse
Tried to flash with another cable on another Pc with another Firmware download (Source)?
itsmeluigi said:
Tried to flash with another cable on another Pc with another Firmware download (Source)?
Click to expand...
Click to collapse
Yep, done that too...
To be honest, I really don't know what to do.
I don't know if that can be linked, but the phone is also unable to be unlocked, despite the code provided by sony, matching the imei number !

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