I have just received my S6 edge. No scratches. Everything running uber smooth.
I launched the phone, linked it to my main google account. All apps and data synced.
But now, I am not able to add another google, nor email account.
When I try this and fill in my credentials of the to be added account, the phone mentions that 'email has stopped working' or 'google services have stopped working'.
I have installed the latest updates;
Rebooted the phone;
Tried via the email app as well to add accounts.
Any suggestions what might solve this?
Got it to work by resetting the phone and not including google stuff to the apps that were transferred from my old phone.
Thanks.
Related
Hello,
I'm having trouble adding my exchange account. I am able to add the account, but then it just stays on loading and shows up blank. during the setup it doesn't ask to allow remote access for the server. The weird thing is, I have a user who hasn't started yet and was able to add their account to the tab correctly but I cannot add my own. That confirms the settings are correct.
I have my exchange account added without issue to my galaxy s phone and am wondering if having the exchange account on two Android devices causes any issues?
Any ideas before I try a factory reset?
Gone a little bit deeper with this. First off, when I add another user's exchange account to my tab, it will prompt with the dialog to say that the server is able to remotely wipe the phone, etc. However, when i try to add my account, it doesn't prompt for it and just goes straight to the settings. After it finishes and i get to the mailbox, i just says loading, stays blank and doesn't show anything, the calendar doesn't sync either.
I have noticed somethign else, when i use outlook web access I can see the phones added to the account (including the tab) but only when i go to OWA light, if i use the regular one it says no devices added...
Is it possible that activesync will only allow one device per user account? Right now I'm planning to delete the account off my galaxy s and try to add again. If that doesn't work i may wipe the 10.1...
Any idea?
Dear,
I had a similar problem, and could not find any information about this. However, by accident, I discovered that it will work only after your remove your google account.
So I suggest that your remove google account and try to add the exchnage account and see if it works.
But if it does, I don't know what to do later on if you like to add it again.
Good luck.
Yeah, there's no such limitation on the Exchange side. About the only screw that could be an issue is a self-signed SSL cert - which likely isn't one, since you said that another user account had succeeded.
It won't be an exch policy on you either, since it is working with with your S.
With that... blow out the other mail things on the tab, and start with exactly the Exch account as st70 suggested.
Gonna try mine now and see what it does with 2 gmail accts already configured.
Thanks for the suggestions so far!
Note, that the other exchange accounts that were added correctly, were added to my tab 10.1 correctly even with the gmail account already there. I am able to add two other exchange accounts however I cannot add mine one.
I removed the gmail account and tried again, did the same thing.
I removed the exchange account from my Galaxy S, went into outlook web access and removed all my devices from there and turned off the phone. Then I reset the galaxy s to factory default and tried again... didn't work...
Went back to the Galaxy S and could add the exchange account again easily... very annoying...
Note that when I add the exchange account, the first difference I notice is that it doesn't prompt to say this device can be controlled remotely by the server, etc but it does when i add the other exchange accounts properly.
Second, when in email, it just says loading and doesn't load. When I go to calendars, my exchange account shows up there, but when i click on it it says
"No Calendar Available".
The worst part of all this is my my boss has an ipad and was able to add his account pretty easily without issue...
Any suggestions?
Hey all, I have stock,non-rooted,locked, OTA'd rezound.
I've tried everything in the general forums for this problem, so now I'll come here and ask to see if anyone has any other possible solutions.
I've done multiple factory resets today, and tried several different methods of re-adding my google account (which is a google apps for your domain account) so it's not @gmail.com but @mydomain.com
Everything works great, sync, gmail app, gtalk, youtube.. you name it. Great. Even the market place, for downloading 'free' apps.
As soon as I try and download an app I have to pay for I get a little window that pops up that says "Google sign-in You entered the wrong password or your account has changed. Please re-enter your password. Username [email protected]" and then just fails to accept my actual password. (i've tried changing my password a few times too!)
Here's everything I've tried:
1. Clearing the Market App Data and Cache.
2. FactoryReset: try and use the old market app before it gets updated.
3. Youtube account issue: disabled the youtube service on my google app domain, and factory reset- and tried again... no dice.
4. Tried putting on a real @gmail.com domain, and that works just fine. try and switch to @mydomain and it fails again.
I've done a factory-reset before every different style of attempt. I'm guessing something else is going on :-\
When I logon to the market through the web, I can purchase apps and they install without a problem! So it's something to do with the market app.
Anyway, just looking for any other ideas I may have overlooked. You're a pretty thorough community so I think I can trust you all would have something for me to try!
Before my factory-reset, everything worked fine with my google apps domain account.
TL;DR: My google apps domain account I normally use won't let me purchase apps on the marketplace anymore, it says the password has changed but all other google services work just fine!
I remember reading something way back when I first got the phone in late November about people having issues with the Market app. I never had an issue so I didn't pay much attention to it but you should be able to find a thread about it from back then.
Something about using a different apk? Or maybe deleting the app and redownloading it?
Sorry I don't have the actual answer but I thought I could at least point you in the right direction until someone else does.
EDIT: This may not be the same issue but one of the solutions that suggests to clear cache may help you. Can't hurt to try it out.
posted by danutzz: Open app drawer > tap menu button > click remove app > click all > find market and click > click clear cache and clear data...
http://forum.xda-developers.com/showpost.php?p=19485456&postcount=6
Are you using Google Two-Step login verification?
Did you accidentally leave yourself logged in to another computer, like at work, where somebody else might have gained access to your account?
Sent from HTC Rezound using Tapatalk.
Great questions:
No I've turned 2-step verification off.... what if I turn it on, and try and get a different password out of it? I'll give it a go.
Account is definitely not compromised. good to go here.
Break Through Achieved...
My Google Wallet account has been suspended, because when I changed my password I used the google domains administrator panel, and not my google account 'change password'. this made google think the administrator changed the password because the account was compromised.
google wallet has a lengthy but acceptable process for regaining access to your account.
I'll go update all the general forums with this if it works... thanks for all your patience.
Also, google.com/wallet shows a good explination of why all other apps work fine, and not purchases...
Google Wallet Account Reinstatement
Your Google Wallet account is currently suspended. The account was suspended as a precautionary measure to protect your payment information because Google detected that an administrator at your organization initiated a password reset for your email address. However, this suspension only affects your access to Google Wallet, and you should still have access to your other Google Apps services such as Gmail, Calendar, and Sites.
If you would like to reinstate Google Wallet on your Google Apps account, please contact us. You will be required to verify your identity to reinstate your Wallet account.
You may also wish to sign up for a new Google Wallet account using a personal e-mail address, rather than your Google Apps account. Creating a new Wallet account using a personal email address will reduce future suspensions of your Google Wallet account for password changes. If you don't have an alternative email address, you can create a new email address with Gmail for free.
Click to expand...
Click to collapse
I'm having the same problem (using google apps account, admin reset password, no purchasing market apps etc etc)
When I log in to google wallet, I see the message you posted above, with a link to click to contact google. However, this link just redirects endlessly to the same message.
Can you remember how you managed to get in contact with google to have the suspension lifted?
Thanks
Sul
Here's the link to the account reinstatement application form:
https://support.google.com/wallet/bin/request.py?&contact_type=ga_reset
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
MarvinPontiac said:
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
Click to expand...
Click to collapse
Where did you even email them? It's like an endless loop on their help center where you can't get to an actual contact form, just has to match one of their issues. I swear while I like a lot of google services, their support leaves very little to be desired.
Hello everybody,
I am having some problems with hangouts on my Nexus 5 and also on google plus website so not sure what the problem is but I get an error when I am trying to access the app wich say it "couldn't connect to the server" and I tried to factory reset the phone removing and re-adding the account restarting the phone, I also deactivated both hangouts and google play services and tried to reinstall the apps but nothing seems to work.
The phone is not rooted and everything is standard as the Nexus 5 arrived.
Now what I did before this error appeared is that I added gmail to my google account, before I used just an email from another host so not sure if this has something to do with it?
I also created a new google account and hangouts worked with that account but still not with my real google account.
Anybody that have any solutions to my problem?
I've just purchased a Pixel 3 XL. It's been factory reset twice trying to solve this issue.
I log into the device with my personal (primary) account and all works fine.
I've also got a work account which I create on the device - just by going into Accounts and selecting Google Account. It logs in fine.
Contacts seem to sync as does the calendar - so there are no sync issues from what I can see.
Unfortunately, when I open Drive, Keep or Maps etc, I'm unable to quickly switch between the accounts like I have in the past. Normally I would just tap menu, it would slide out and in the very top left, there would be a icon/picture related to the work account. This doesn't appear anymore.
If I use Nova Launcher (for example) I can create a shortcut on the home screen to the Work drive account. So everything appears to be syncing fine. It's just all Google apps don't have the quick switching ability.
Has anyone come across this issue??
Thank you!
Hi All,
I recently I upgraded my phone, and restored my account to it. No problems, all fine bar one thing.
I used heart trace and sleep to connect to my Google fit account to sync data, however for some reason I am unable to relink the accounts. Whenever I try to connect them, I get to select the Google account to use, but then all I see is a white box with it trying to load content, and it never changes from this until I cancel the account linking screen.
I have tried clearing the data for the fit app to see if this would help and removed both existing app links. Nothing seems to work.
Any ideas? Thanks.