Hey all, I have stock,non-rooted,locked, OTA'd rezound.
I've tried everything in the general forums for this problem, so now I'll come here and ask to see if anyone has any other possible solutions.
I've done multiple factory resets today, and tried several different methods of re-adding my google account (which is a google apps for your domain account) so it's not @gmail.com but @mydomain.com
Everything works great, sync, gmail app, gtalk, youtube.. you name it. Great. Even the market place, for downloading 'free' apps.
As soon as I try and download an app I have to pay for I get a little window that pops up that says "Google sign-in You entered the wrong password or your account has changed. Please re-enter your password. Username [email protected]" and then just fails to accept my actual password. (i've tried changing my password a few times too!)
Here's everything I've tried:
1. Clearing the Market App Data and Cache.
2. FactoryReset: try and use the old market app before it gets updated.
3. Youtube account issue: disabled the youtube service on my google app domain, and factory reset- and tried again... no dice.
4. Tried putting on a real @gmail.com domain, and that works just fine. try and switch to @mydomain and it fails again.
I've done a factory-reset before every different style of attempt. I'm guessing something else is going on :-\
When I logon to the market through the web, I can purchase apps and they install without a problem! So it's something to do with the market app.
Anyway, just looking for any other ideas I may have overlooked. You're a pretty thorough community so I think I can trust you all would have something for me to try!
Before my factory-reset, everything worked fine with my google apps domain account.
TL;DR: My google apps domain account I normally use won't let me purchase apps on the marketplace anymore, it says the password has changed but all other google services work just fine!
I remember reading something way back when I first got the phone in late November about people having issues with the Market app. I never had an issue so I didn't pay much attention to it but you should be able to find a thread about it from back then.
Something about using a different apk? Or maybe deleting the app and redownloading it?
Sorry I don't have the actual answer but I thought I could at least point you in the right direction until someone else does.
EDIT: This may not be the same issue but one of the solutions that suggests to clear cache may help you. Can't hurt to try it out.
posted by danutzz: Open app drawer > tap menu button > click remove app > click all > find market and click > click clear cache and clear data...
http://forum.xda-developers.com/showpost.php?p=19485456&postcount=6
Are you using Google Two-Step login verification?
Did you accidentally leave yourself logged in to another computer, like at work, where somebody else might have gained access to your account?
Sent from HTC Rezound using Tapatalk.
Great questions:
No I've turned 2-step verification off.... what if I turn it on, and try and get a different password out of it? I'll give it a go.
Account is definitely not compromised. good to go here.
Break Through Achieved...
My Google Wallet account has been suspended, because when I changed my password I used the google domains administrator panel, and not my google account 'change password'. this made google think the administrator changed the password because the account was compromised.
google wallet has a lengthy but acceptable process for regaining access to your account.
I'll go update all the general forums with this if it works... thanks for all your patience.
Also, google.com/wallet shows a good explination of why all other apps work fine, and not purchases...
Google Wallet Account Reinstatement
Your Google Wallet account is currently suspended. The account was suspended as a precautionary measure to protect your payment information because Google detected that an administrator at your organization initiated a password reset for your email address. However, this suspension only affects your access to Google Wallet, and you should still have access to your other Google Apps services such as Gmail, Calendar, and Sites.
If you would like to reinstate Google Wallet on your Google Apps account, please contact us. You will be required to verify your identity to reinstate your Wallet account.
You may also wish to sign up for a new Google Wallet account using a personal e-mail address, rather than your Google Apps account. Creating a new Wallet account using a personal email address will reduce future suspensions of your Google Wallet account for password changes. If you don't have an alternative email address, you can create a new email address with Gmail for free.
Click to expand...
Click to collapse
I'm having the same problem (using google apps account, admin reset password, no purchasing market apps etc etc)
When I log in to google wallet, I see the message you posted above, with a link to click to contact google. However, this link just redirects endlessly to the same message.
Can you remember how you managed to get in contact with google to have the suspension lifted?
Thanks
Sul
Here's the link to the account reinstatement application form:
https://support.google.com/wallet/bin/request.py?&contact_type=ga_reset
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
MarvinPontiac said:
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
Click to expand...
Click to collapse
Where did you even email them? It's like an endless loop on their help center where you can't get to an actual contact form, just has to match one of their issues. I swear while I like a lot of google services, their support leaves very little to be desired.
I've got a new phone, and both it and my old one show up on Google Play, with the tabs showing the respective apps installed.
The old one is rooted, and I want to let my son use it on his own GMail ID. I've no problem resetting it or loading a completely new ROM.
Is there a proper procedure for dissociating it from my GMail ID and adding it to his. I have a suspicion that if I just change the associated email address in the Google Play settings on the phone, it will still appear on my list of devices.
If his gmail account isn't connected to yours then a factory reset and then add his account and then it should disappear. This means all paid apps would have to be bought again. Idk if google saves the device in your list but you wont have access to it.
Sent from my Galaxy Nexus using Tapatalk 4 Beta
Thanks for that - I was wondering how to make sure its tab disappears from my google account - it sounds like it's not possible...
I have just received my S6 edge. No scratches. Everything running uber smooth.
I launched the phone, linked it to my main google account. All apps and data synced.
But now, I am not able to add another google, nor email account.
When I try this and fill in my credentials of the to be added account, the phone mentions that 'email has stopped working' or 'google services have stopped working'.
I have installed the latest updates;
Rebooted the phone;
Tried via the email app as well to add accounts.
Any suggestions what might solve this?
Got it to work by resetting the phone and not including google stuff to the apps that were transferred from my old phone.
Thanks.
I've just purchased a Pixel 3 XL. It's been factory reset twice trying to solve this issue.
I log into the device with my personal (primary) account and all works fine.
I've also got a work account which I create on the device - just by going into Accounts and selecting Google Account. It logs in fine.
Contacts seem to sync as does the calendar - so there are no sync issues from what I can see.
Unfortunately, when I open Drive, Keep or Maps etc, I'm unable to quickly switch between the accounts like I have in the past. Normally I would just tap menu, it would slide out and in the very top left, there would be a icon/picture related to the work account. This doesn't appear anymore.
If I use Nova Launcher (for example) I can create a shortcut on the home screen to the Work drive account. So everything appears to be syncing fine. It's just all Google apps don't have the quick switching ability.
Has anyone come across this issue??
Thank you!
Since the last system update a couple of days ago, my Contacts are no longer displaying.
I have 250 contacts in one account (call it A) and 10 in a second account (call it B).
Until the update, there was a setting in Contacts that allowed me to select which account to use and I used account A.
After the update, it shows the contacts in account B, and I can not find any way of choosing account A.
Account A is still shown as usual in the list in Accounts. I have no reason to believe the records in this account have been deleted, and if they were I should still have been able to select that Account.
I'm going to download a different Contacts app and see if that sees then, but does anyone else recognise this problem? Any ideas?
Try clearing the system cache.
Clear app cache.
Unistall/reinstall the app.
Thanks for suggestions! I'm just diving into food but will follow up later and report back.
I've cleared the Contacts cache, and found the right account in Contacts. It says there are no contacts in that account!
But I downloaded another Contacts app from Google Play and it shows all the contacts present and correct. I could use this instead and phone people from it...
But when I use the Phone app, it has a link to the original Contacts app and I can't replace this with a link to the new app. So when I receive a call, the Phone app can't show me the caller's name.
Does that make sense?
I've had trouble with contacts on my 10+.
Never saw this happen before.
Huge whole blocks of contacts disappearing. I can't recall the exact fix.
I may have deleted sim toolkit data to force repopulation... whatever I did it was fast but not fun
No data was loss.
Always have multiple backup copies on hdds
I'm using the native app "Phone" which I think is an open source app that Samsung uses.
I've been using this setup since the phone was new. Never had a moment's trouble. I had changed nothing. It only failed with the latest system update.
I've now got it back.
I removed that account completely. Reinstalled it and imported the data. Still no contacts.
Removed the account again. Created a new account with a different name. Imported data. All contacts now visible.
As they say, Go figure!