Rollback successful - then hard bricked? (7" HDX Gen 3) - Kindle Fire HDX 7" & 8.9" Q&A, Help & Troubleshoot

It was on 4.5.3. I used this thread to roll it back to 3.2.8 and was successful. It booted up fine.
So I open the browser and go back to XDA The next step is to updated to 4.5.2. The battery is at about 70% at this point. Before I do anything else, my son asks me to play catch with him, so I set it down and I go out for about an hour.
I come back and the kindle is dead. Won't even begin to turn on or make any noises.
I tried holding the power button for 30 seconds, tried holding the volume buttons and then power, charging it for a while, nothing makes any difference. And it's out of warranty.
Anyone have any suggestions? Wife is gonna be pissed that I broker her tablet, lol.

Try charging it for a long time. Make sure your charger is working.
Sent from my KFTHWI using Tapatalk

Thanks for the suggestion.
It's spend the last few hours on a working 2A charger.
Still no life.
Crap.

lineguy said:
Thanks for the suggestion.
It's spend the last few hours on a working 2A charger.
Still no life.
Crap.
Click to expand...
Click to collapse
This seems to be the recent fate for many who have rolled back to 3.2.8 and not blocked OTA using HDX Toolkit or an equivalent blocker (renaming otacerts is not reliable). It appears Amazon attempts to push an update that ultimately corrupts the boot partition. Not much you can do to fix it with current techniques/exploits.
If the device is still under warranty Amazon will likely replace it. Just say it died during an update.

That does make sense. Unfortunately it is not under warranty. Guess it's time to get a new tablet. Seems I can't even recover what's on this one.

Related

Power button issues.

I'm having a hard time turning my phone on while its charging. It is difficult otherwise, but impossible during charging. Am I the only one with this issue?
Sent from my PG86100 using XDA Premium App
I literally just experienced this, so frustrating. Especially with a case.
Sent from my PG86100 using XDA Premium App
Are you rooted and have clockwork? There are issues with it with power when off, not charging and could be result kept it.
I don't have clockwork, have the other one. Name escapes me currently.
Sent from my PG86100 using XDA Premium App
This is one of the reasons I am going for the SGS2. Most times I have to--have to--do a battery pull to get it to turn back on. Sometimes the SDcard too. Sometimes it doesn't even charge. Sometimes I charge it while on and wake up to a green light, phone locked hard off (requiring battery pull and sdcard pull), and when I boot it up (if I can) the battery is completely dead.
It's a major issue with the 3d. There have been a ton of threads. And BTW, it happens on rooted AND stock devices. My phone died last night. Took me 32 effin minutes to get it to come back on. One of the reasons I'm getting rid of it
sent from my DAMN 3D!!!
Success100 said:
It's a major issue with the 3d. There have been a ton of threads. And BTW, it happens on rooted AND stock devices. My phone died last night. Took me 32 effin minutes to get it to come back on. One of the reasons I'm getting rid of it
sent from my DAMN 3D!!!
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Click to collapse
2 days before release I stopped into my local Radioshack to play with the demo phone. I saw it turn on, we played with it. Powered off...and never came back on. One of my friends did that eventually too.
...can't say I'm not scared of that happening to me.
daneurysm said:
2 days before release I stopped into my local Radioshack to play with the demo phone. I saw it turn on, we played with it. Powered off...and never came back on. One of my friends did that eventually too.
...can't say I'm not scared of that happening to me.
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Click to collapse
I can believe it...
How the f this thing made it into production with this big of a software glitch Or whatever the he'll it is riddles me
Success100 said:
I can believe it...
How the f this thing made it into production with this big of a software glitch Or whatever the he'll it is riddles me
Click to expand...
Click to collapse
It's not a glitch. For some reason, HTC designed it that way. If the phone is off and rooted, but still connected to some sort of AC power or USB power, the phone is actually in recovery mode, however, the screen just appears black. You wouldn't even know it!! LOL.....but, if you pull the AC power or USB power from the phone, and wait like 5-10 seconds it will boot right up, no problem or issues.
Crazy, huh? It may be a bug with revolutionary root; I reported it to IMFDM or however you spell it and the above is what he told me.
If you noticed, before you were rooted, it wasn't a problem. Don't keep removing the case and pulling the battery, just wait a bit after you pull the plug, It will be good to. Trust me, I go through it regulary!!
Hope that explains it for you guys...and helps you out.
pinky059 said:
It's not a glitch. For some reason, HTC designed it that way. If the phone is off and rooted, but still connected to some sort of AC power or USB power, the phone is actually in recovery mode, however, the screen just appears black. You wouldn't even know it!! LOL.....but, if you pull the AC power or USB power from the phone, and wait like 5-10 seconds it will boot right up, no problem or issues.
Crazy, huh? It may be a bug with revolutionary root; I reported it to IMFDM or however you spell it and the above is what he told me.
If you noticed, before you were rooted, it wasn't a problem. Don't keep removing the case and pulling the battery, just wait a bit after you pull the plug, It will be good to. Trust me, I go through it regulary!!
Hope that explains it for you guys...and helps you out.
Click to expand...
Click to collapse
Actually I absolutely noticed this before rooting...but back then I barely ever powered off. Nothing to flash, no way to flash it. I'm pretty sure it was just the same except we had much much much less reason to power off and reboot.
daneurysm said:
Actually I absolutely noticed this before rooting...but back then I barely ever powered off. Nothing to flash, no way to flash it. I'm pretty sure it was just the same except we had much much much less reason to power off and reboot.
Click to expand...
Click to collapse
I never did. I could power it on no problem before rooting. Didn't flash anything (I like Sense, what can i say...)....anyways, I noticed it afterwards and maybe it is true what that guy at AlphaRev said, it is the way HTC designed it for some weird reason....
Not a big deal for me though, now that he told me that...
pinky059 said:
It's not a glitch. For some reason, HTC designed it that way. If the phone is off and rooted, but still connected to some sort of AC power or USB power, the phone is actually in recovery mode, however, the screen just appears black. You wouldn't even know it!! LOL.....but, if you pull the AC power or USB power from the phone, and wait like 5-10 seconds it will boot right up, no problem or issues.
Crazy, huh? It may be a bug with revolutionary root; I reported it to IMFDM or however you spell it and the above is what he told me.
If you noticed, before you were rooted, it wasn't a problem. Don't keep removing the case and pulling the battery, just wait a bit after you pull the plug, It will be good to. Trust me, I go through it regulary!!
Hope that explains it for you guys...and helps you out.
Click to expand...
Click to collapse
this happens to my coworker that has this phone, and she is NOT rooted. And the above method never worked for me. Ive done that a million times trying to get it back on. Thanks for the tip though..
This has happened to me as well several hundred times it seems! It also did it when the phone was new. We had gone away on vacation like the week after the 3D came out, my phone had died while we were out, I plugged it into the charger, went to power it back on a couple hours later, and NOTHING! Probably took me a good 20-25 minutes to finally get it to come back on, with me eventually pulling the battery. This was stock at the time.
My 2 biggest gripes with the 3D, signal/call quality, and the power on glitch...

Does anyone's phone power off....

Does anyone's phone power off( seems to only happen in my pocket ) and won't power on until I hook it up to some kind of charger? This is my third replacement, got lucky to be able to s-off but, never had this problem on the other devices. Been running synergy 9-7, and superlte r133.... Stock kernel. No odd ball apps. Any help would be great. Tia...
Sent from my EVO using Tapatalk 2
I've been having issues with proximity sensor, only seems like phone is down until battery dies, looks dead though, look to the left of htc logo to see if you see a faded red glow. I don't think that any sense roms have issues with sensor though.
I'm gonnas go back to a 1.22 build and see what happens. I think its a defect in the phone itself though.
lawnguy said:
I'm gonnas go back to a 1.22 build and see what happens. I think its a defect in the phone itself though.
Click to expand...
Click to collapse
What did you find here? My phone is doing the exact same thing. Randomly powers off and will not power back on until I connect to charger. And when it finally boots up battery is at near 100% which means the battery did not die. Didn't see this until after running lazy panda and meanrom but even then, it was fine for a month before this started to happen.
hperry said:
What did you find here? My phone is doing the exact same thing. Randomly powers off and will not power back on until I connect to charger. And when it finally boots up battery is at near 100% which means the battery did not die. Didn't see this until after running lazy panda and meanrom but even then, it was fine for a month before this started to happen.
Click to expand...
Click to collapse
I'm running MR and am S-OFF never had any reboots
My phone will power cycle sometimes when in my pocket and I'm sitting down. It does it because my leg is pressing the lock/power button. I don't have to plug it in to get it to work though. If nothing else holding the power/lock button for 10 or so seconds will power it back on. Have you tried that??
ItsTommyGun said:
My phone will power cycle sometimes when in my pocket and I'm sitting down. It does it because my leg is pressing the lock/power button. I don't have to plug it in to get it to work though. If nothing else holding the power/lock button for 10 or so seconds will power it back on. Have you tried that??
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Click to collapse
Yes, held power for 60+ seconds and also tried power/volDown for 60+ seconds. The phone won't do anything until it is plugged back in. I just can't figure this out. I did a hard reset and it still does it. I don't have insurance but the phone is obviously less than a year old. How does sprint handle cases like this these days? Is it in store exchange or a shipment to HTC?
hperry said:
Yes, held power for 60+ seconds and also tried power/volDown for 60+ seconds. The phone won't do anything until it is plugged back in. I just can't figure this out. I did a hard reset and it still does it. I don't have insurance but the phone is obviously less than a year old. How does sprint handle cases like this these days? Is it in store exchange or a shipment to HTC?
Click to expand...
Click to collapse
It depends. Is the problem reproducible?? That's one of the things techs would try to do when someone hands them their phone. What I would do if someone gave it to me is flash the software with the RUU.
If they can reproduce it after flashing it with the RUU, as long as there is no abuse/liquid/physical damage, they will replace it in the store. The difficulty you face is being able to reproduce the issue in the store....
They should still flash it for you without being able to reproduce the issue. Have you tried different roms??
I would take it in to them and at least start the process. That way there will be a ticket with your issues on it and if it continues that will be good for you.
(BTW, I think you have to lock your bootloader for the RUU to run. And if they can't run it from the android OS tell them to run it from the bootloader or fastboot. (I know some techs know what they're doing but some are just new at it...))
So I have been trying different things recently and this seems to be EXACTLY as the OP described. It only does this when I put the phone in my pocket. I can be using the phone all day in my cube at work with no problem. I can cruise around with the phone in my car and it's fine. But if i stand up and slide the phone into and out of my pocket, it will be powered down with no way to power back up unless charge cable is plugged in for at least ~15 seconds. I've hard reset and tried different ROM...same behavior. I have not tried going back to S-ON (phone is S-OFF via lazy panda). Any thoughts?
Hperry,
I'm sorry to tell you but, I'm 100% certain that this issue is either a broken USB or from a board fracture. I tried ruu's and multiple wipes of main system to refresh the install but, nothing fixed this. What I did do take the device in multiple times to the same tech until he was tired of me coming in. No insurance makes it a $35 exchange. New phone in hand and no more shut downs.
I'm very sorry you experienced this and I hope this helps you.
Sent from my EVO using Tapatalk 2

[Q] phone won't turn on after update

bought my OG lightly used on ebay, arrived running ICS
after rooting and playing with it a little I decided to update to JB so I did a software update
at/near the end of the update (don't know if it got to finish) my phone just turned off and won't turn back on
the battery isn't dead and no combination of volume keys plus power button will get it back, nor will holding the power button for an extended period or plugging it in
what should I do? I'm kind of disappointed that a simple upgrade will so readily do this
http://webchat.freenode.net/?channels=lg-optimus-g
atineiatte said:
bought my OG lightly used on ebay, arrived running ICS
after rooting and playing with it a little I decided to update to JB so I did a software update
at/near the end of the update (don't know if it got to finish) my phone just turned off and won't turn back on
the battery isn't dead and no combination of volume keys plus power button will get it back, nor will holding the power button for an extended period or plugging it in
what should I do? I'm kind of disappointed that a simple upgrade will so readily do this
Click to expand...
Click to collapse
If you plug into PC while holding both volumes and power button, you will hopefully get a screen that says download mode. If so you can use lgnpst program to restore phone. You can get lgnpst from irc channel.
adfurgerson said:
http://webchat.freenode.net/?channels=lg-optimus-g
If you plug into PC while holding both volumes and power button, you will hopefully get a screen that says download mode. If so you can use lgnpst program to restore phone. You can get lgnpst from irc channel.
Click to expand...
Click to collapse
no dice
before trying this I took the back panel off and unplugged the battery and nothing changed
getting no response whatsoever out of the screen or notification light
atineiatte said:
bought my OG lightly used on ebay, arrived running ICS
after rooting and playing with it a little I decided to update to JB so I did a software update
at/near the end of the update (don't know if it got to finish) my phone just turned off and won't turn back on
the battery isn't dead and no combination of volume keys plus power button will get it back, nor will holding the power button for an extended period or plugging it in
what should I do? I'm kind of disappointed that a simple upgrade will so readily do this
Click to expand...
Click to collapse
I think the post above should fix this. Maybe your trying it wrong. I had a soft brick, i believe its simular to what you have. Does your phone boot up, stay at the boot screen, then reboot and back to the boot screen?
You have to get the timing correct. Be precise. Make sure phone is off. Hold the power+volume up+volume down until you see the Download Mode screen. I dont see why it wont work unless your doing it wrong.. Keep trying. When it gets in download mode just open LGNPST, and get correct files (im assuming you have them?) and boom.
Tyler44346 said:
I think the post above should fix this. Maybe your trying it wrong. I had a soft brick, i believe its simular to what you have. Does your phone boot up, stay at the boot screen, then reboot and back to the boot screen?
You have to get the timing correct. Be precise. Make sure phone is off. Hold the power+volume up+volume down until you see the Download Mode screen. I dont see why it wont work unless your doing it wrong.. Keep trying. When it gets in download mode just open LGNPST, and get correct files (im assuming you have them?) and boom.
Click to expand...
Click to collapse
the screen is completely blank no matter what I do
anyway, I fixed the problem by arranging a return for a full refund
I don't feel it is right for you to receive a refund when phone was in working order before you rooted it. If you had purchased it new and not from an individual, it would be acceptable.
adfurgerson said:
I don't feel it is right for you to receive a refund when phone was in working order before you rooted it. If you had purchased it new and not from an individual, it would be acceptable.
Click to expand...
Click to collapse
Agreed.
adfurgerson said:
I don't feel it is right for you to receive a refund when phone was in working order before you rooted it. If you had purchased it new and not from an individual, it would be acceptable.
Click to expand...
Click to collapse
the phone was working fine after I rooted it, the OTA update is what killed it
I have no way of knowing if rooting it beforehand had anything to do with it
I also didn't buy it from an individual but a wholesale company on eBay
atineiatte said:
the phone was working fine after I rooted it, the OTA update is what killed it
I have no way of knowing if rooting it beforehand had anything to do with it
I also didn't buy it from an individual but a wholesale company on eBay
Click to expand...
Click to collapse
You shouldn't try to OTA update on a rooted phone. The only thing that can come out of that is trouble. You should've LGNPST to 20j then rooted it. Your very lucky your getting a refund for a user mistake.
Sent from my Optimus G using xda app-developers app

Battery will not Charge Safestrap still installed

I have a Kindle Fire HDX 7" that I purchased a couple of months ago for my son. It was rooted and running Thor with Gapps. He plugged it in before going to bed and when we looked at it the next morning it had the Google X showing. We unplugged it and now it will not power up unless it is plugged into a wall charger. It will boot into safestrap, but bootloop before it gets into an OS. I bought a ChargeDR to up the power output on the USB, but as soon as I try to switch to sync it will turn off again. My theory was that if we could get it to fastboot with sync on then we could ADB, but that is out. Not sure if there is any way to salvage this one or not. What is odd is that safestrap still thinks it has 67% battery, but calibration must be off, which is why this happened to begin with.
tuttle36 said:
I have a Kindle Fire HDX 7" that I purchased a couple of months ago for my son. It was rooted and running Thor with Gapps. He plugged it in before going to bed and when we looked at it the next morning it had the Google X showing. We unplugged it and now it will not power up unless it is plugged into a wall charger. It will boot into safestrap, but bootloop before it gets into an OS. I bought a ChargeDR to up the power output on the USB, but as soon as I try to switch to sync it will turn off again. My theory was that if we could get it to fastboot with sync on then we could ADB, but that is out. Not sure if there is any way to salvage this one or not. What is odd is that safestrap still thinks it has 67% battery, but calibration must be off, which is why this happened to begin with.
Click to expand...
Click to collapse
If I read you correctly, you are assuming that you have not developed a hardware problem, but that the software is preventing the battery from charging. That seems highly unlikely.
Sorry for the confusion, I would say there appears to be a hardware issue as well. I am concerned that since it has safestrap installed that if I were to return it to Amazon for repair it would not be covered. Without being able to access it from a computer, I cannot remove safestrap. I have thought about force charging the battery by opening up the case, but it sounds like a complete disassemble would be in order. I cannot find any information about other occurrences of this problem.
tuttle36 said:
Sorry for the confusion, I would say there appears to be a hardware issue as well. I am concerned that since it has safestrap installed that if I were to return it to Amazon for repair it would not be covered. Without being able to access it from a computer, I cannot remove safestrap. I have thought about force charging the battery by opening up the case, but it sounds like a complete disassemble would be in order. I cannot find any information about other occurrences of this problem.
Click to expand...
Click to collapse
Not to worry. If it's still under warranty, tell them it's broken and they'll send you a new one. They don't ask about the software you may or may not have installed.
Thanks. It should be under warranty, it is nice to hear Amazon isn't taking such a hard stance on development for these devices.

Stock 8.9 soft brick?

Hi. Please forgive me if the answer's out there and I've missed it. I've been looking but don't see an answer to my problem.
My unrooted Kindle HDX 8.9 was on whatever the newest software was as of two weeks ago. One day it was fine, the next it wouldn't start up. I can get it to boot into recovery occasionally. I tried factory resetting it from recovery. It said "erasing" then rebooted and said it was updating, then nothing. The screen turned off and nothing else happened.
Sometimes it will power on and the first two kindle screens will appear then it goes black and nothing else happens. I can still get it into recovery sometimes. Mostly it just says "kindle" for a few seconds then goes black.
Is there a way for me to reinstall/flash stock kindle software?
MsFidget said:
Hi. Please forgive me if the answer's out there and I've missed it. I've been looking but don't see an answer to my problem.
My unrooted Kindle HDX 8.9 was on whatever the newest software was as of two weeks ago. One day it was fine, the next it wouldn't start up. I can get it to boot into recovery occasionally. I tried factory resetting it from recovery. It said "erasing" then rebooted and said it was updating, then nothing. The screen turned off and nothing else happened.
Sometimes it will power on and the first two kindle screens will appear then it goes black and nothing else happens. I can still get it into recovery sometimes. Mostly it just says "kindle" for a few seconds then goes black.
Is there a way for me to reinstall/flash stock kindle software?
Click to expand...
Click to collapse
As you probably gathered there is no easy answer to your problem. It has characteristics of a power problem (bad battery) where the device will only run for a few min/sec before shutting down. It could also be overheating. I would engage Amazon if the device is still under warranty.
Davey126 said:
As you probably gathered there is no easy answer to your problem. It has characteristics of a power problem (bad battery) where the device will only run for a few min/sec before shutting down. It could also be overheating. I would engage Amazon if the device is still under warranty.
Click to expand...
Click to collapse
Interesting, thanks for your input. I was actually wondering about the battery but wasn't convinced that was the problem.
It was at 60% battery the night before the issue, and then next morning I plugged it in. I took a shower, got out, the battery icon said 100%, and then it just stopped working. It wouldn't connect to wifi, so I shut it down to restart it. When I restarted it, nothing happened. I tried to restart it several times. It would occasionally boot to the first "kindle" screen then go black. After that, it ran down, I assume because of rebooting/hanging on one screen and then no battery icon would appear when it was plugged in. After a few days, I plugged it in and a big red battery did appear on the screen.
This stupid device was ONE WEEK out of warranty and Amazon would do nothing but offer me $20 off a new $400 Kindle. Fool me once, Amazon... Luckily, I bought the kindle with my Mastercard and they have an extended warranty policy. They sent me a check for the cost of replacing the Kindle and I bought an Ipad. Eff Amazon. I'll never buy anything from those jerks again.
I still have the Kindle but am no longer invested in trying to fix it. Maybe someone will give me a few bucks for it on ebay. It's in perfect condition other than the not working thing. Never been dropped, rarely left my house, no kids, no smoke or pets, etc. I'm pretty pissed at Amazon. There are 20 or so HDX reviews in the last month that say almost the same thing.
MsFidget said:
Interesting, thanks for your input. I was actually wondering about the battery but wasn't convinced that was the problem.
It was at 60% battery the night before the issue, and then next morning I plugged it in. I took a shower, got out, the battery icon said 100%, and then it just stopped working. It wouldn't connect to wifi, so I shut it down to restart it. When I restarted it, nothing happened. I tried to restart it several times. It would occasionally boot to the first "kindle" screen then go black. After that, it ran down, I assume because of rebooting/hanging on one screen and then no battery icon would appear when it was plugged in. After a few days, I plugged it in and a big red battery did appear on the screen.
This stupid device was ONE WEEK out of warranty and Amazon would do nothing but offer me $20 off a new $400 Kindle. Fool me once, Amazon... Luckily, I bought the kindle with my Mastercard and they have an extended warranty policy. They sent me a check for the cost of replacing the Kindle and I bought an Ipad. Eff Amazon. I'll never buy anything from those jerks again.
I still have the Kindle but am no longer invested in trying to fix it. Maybe someone will give me a few bucks for it on ebay. It's in perfect condition other than the not working thing. Never been dropped, rarely left my house, no kids, no smoke or pets, etc. I'm pretty pissed at Amazon. There are 20 or so HDX reviews in the last month that say almost the same thing.
Click to expand...
Click to collapse
Agree with the shoddy treatment from Amazon. Although technically out of warranty (by a week!) one would hope for more than 5% off retail. Enjoy your ipad.

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