[Q] Moto E 2nd Gen Help Please - E 2015 Q&A, Help & Troubleshooting

Newbie to smartphones needs some help.
I have an old Motorola flip phone that is using Verizon unlimited phone and text (about $34/mo total) and it is ready to die. It doesn’t have a sim card slot. I purchased the Moto E XT 1528PP from Best Buy (has not been turned on yet) and need some help to transfer my existing plan to the new phone without having to sign up for the pre-paid 6 month plan. I just want to have the ability to talk and text and be able to use the wireless capabilities WITHOUT a data plan, i.e., connect wirelessly to a hotspot or wireless modem. Can someone offer advice on the best way to do this? Do I need to buy some sort of postpaid micro sim card or do I need to do something else?
Thank you in advance for your help.

I guess your old phone is a CDMA one, that's why it doesn't have a SIM Card. I don't think there's a way to transfer the plan so I would contact Version and ask them what should you do.

puertagustavo99 said:
I guess your old phone is a CDMA one, that's why it doesn't have a SIM Card. I don't think there's a way to transfer the plan so I would contact Version and ask them what should you do.
Click to expand...
Click to collapse
VZ has a clear policy that states the phone needs to be on prepaid for 6 months before it can be moved to postpaid. If this were another carrier, say T-Mobile, you could switch phones every hour with none of this trouble.
Sent from my XT1528

Well, OP said it's a flip phone, so he must've had it for years right now. They would let him change to prepaid.

puertagustavo99 said:
Well, OP said it's a flip phone, so he must've had it for years right now. They would let him change to prepaid.
Click to expand...
Click to collapse
Maybe the loyalty department would, but regular service reps tend to be strict about policies. Also his plan is very old and may automatically change when he activates the phone for his line.
Sent from my XT1528

Ace42 said:
Maybe the loyalty department would, but regular service reps tend to be strict about policies. Also his plan is very old and may automatically change when he activates the phone for his line.
Sent from my XT1528
Click to expand...
Click to collapse
I finally wound up calling Verizon and to my surprise they changed the Moto E from prepaid to postpaid and transferred my existing phone number and existing plan (unlimited talk/text) to it with no changes to my billing. I will use the wifi features so as to avoid data charges. This seems to have worked for me. Let me know your thoughts and if you think this was a good outcome.

Yeah, it was a good outcome.

Related

Verizon Drop PDA Package

Has anyone tried changing there phone online using a different esn to a previous phone, then dropping the pda package? Im curious as this may be a cheap way for me to get a spare "Free" 9/month Droid Eris to test on.
Won't Work.
FireSokar said:
Has anyone tried changing there phone online using a different esn to a previous phone, then dropping the pda package? Im curious as this may be a cheap way for me to get a spare "Free" 9/month Droid Eris to test on.
Click to expand...
Click to collapse
No it will not work because Verizon automatically adds either the 29.99 Data package or the 44.99 data plan. My wife works at Verizon and she can't even change the feature because it overrides it.
What the $45 data plan? I thought the $30 one was the unlimited one? No?
Im talking about a non pda phone, im simply wanting to register it to a basic phone then drop that package from that phone only. If its not a pda phone on there I dont see how verizon can force it to have the package.
Just for clarification im wanting to start off with two eris phones, change swap ESN's to a non pda phone. Then use my Eris no longer with service as wifi only / dismantle for testing purps.
FireSokar said:
Im talking about a non pda phone, im simply wanting to register it to a basic phone then drop that package from that phone only. If its not a pda phone on there I dont see how verizon can force it to have the package.
Just for clarification im wanting to start off with two eris phones, change swap ESN's to a non pda phone. Then use my Eris no longer with service as wifi only / dismantle for testing purps.
Click to expand...
Click to collapse
yes you can do that and it will drop the email and web package not a problem
laxattack said:
yes you can do that and it will drop the email and web package not a problem
Click to expand...
Click to collapse
From what I recall however, there was a stipulation I read on one of the boards, that you could be subject to a cancelation fee. I don't know how correct it is, or if it is acctually enforced. I seem to remember them instituting this to prevent this exact thing from happening, people get the Buy one Get one then sell the phone.
Like I said I am only realying information I read a few days ago, not sure what it was.
tbaker077 said:
What the $45 data plan? I thought the $30 one was the unlimited one? No?
Click to expand...
Click to collapse
I've talked to a rep about this and the way I understand it, if you have a personal account, unlimited is $30, if you're on a corporate account, the same plan is $45.
$29.99 plan is unlimited ON the device. $45 plan also allows tethering of the device to your computer.
compnird said:
$29.99 plan is unlimited ON the device. $45 plan also allows tethering of the device to your computer.
Click to expand...
Click to collapse
wrong!
$29.99 email and web is unlimited email and web for basic access.
$44.99 is for unlimted email and web with access to corporate email (ie. exchange server, or blackberry enterprise server for blackberrys)
tethering for $29.99 plan is $30.00
and tethering for $44.99 plan is $15.00
Trying to get around the system is not a good idea. It can be quite costly.
FireSokar said:
Has anyone tried changing there phone online using a different esn to a previous phone, then dropping the pda package? Im curious as this may be a cheap way for me to get a spare "Free" 9/month Droid Eris to test on.
Click to expand...
Click to collapse
It'll work, I work for Verizon and have done this for many people that just want to get the free Eris on an add a line. Activate your old phone on the line the Eris is on and the data plan will fall off automatically. The system will not allow a 30 dollar web and email plan to attach to a non smart phone. You may have trouble doing this online due to the feature change, but I suggest that you try online first due to stores and customer service frowning on this action as it results in a revenue loss to the company. They also just gave you a free phone for nothing so they will give you a hard time.
If you don't have your old phone PM me and there is another way it can be done.
laxattack said:
wrong!
$29.99 email and web is unlimited email and web for basic access.
$44.99 is for unlimted email and web with access to corporate email (ie. exchange server, or blackberry enterprise server for blackberrys)
tethering for $29.99 plan is $30.00
and tethering for $44.99 plan is $15.00
Click to expand...
Click to collapse
Almost right:
$29.99 email and web is unlimited email and web. Exchange and BIS (on Blackberry - Blackberry Internet (Consumer Mail) Server) is available on phones that are natively capable -Android, Palm OS, Web OS Window Mobile and Blackberry for consumer email.
$44.99 is for unlimited email and web with access to BES (Blackberry Enterprise Server) and/or Verizon's Wireless Sync program (If available for your device; WinMobile, not android). VzW's sync program is a bit useless and/or unavailable for most devices though. And the 44.99 plan is USELESS for an Android device.
For more information about wireless Sync: http://www.wsync.com/
Tethering for $29.99 plan is an additional $30.00 and not currently possible for Android
and tethering for $44.99 plan is $15.00 and not currently possible for Android
So, in closing the 44.99 plan is useless unless you have to connect to BES or NEED the Wireless Sync for Smartphones... which 99% of the population will not.
It really depends on the location you get the phone at. For example, I worked for an indirect agent that required an "equipment agreement", basically stating that if you either cancelled service, or stopped using the handset you bought within the first 6 months of service, you were required to return it, but the store I worked at after that did nothing like that. Pretty much, people can get whatever phone they want and do whatever they want with it, but like I said, that is store specific. I would recommend asking your local store what their policies are on it before you actually purchase anything.
Orrrr you could just use an eris on page plus celluar, which leases verizon service. Not against either companies rules and web sites like kitty wireless will take care of the all the activation and setup and b$ like that. This is what i did, i mainly use the data on wifi, and only turn it on for navigation or a quick web search, as i get 50 mb with my 30 dollar 1200 talk/1200 text prepaid plan.
FireSokar said:
Has anyone tried changing there phone online using a different esn to a previous phone, then dropping the pda package? Im curious as this may be a cheap way for me to get a spare "Free" 9/month Droid Eris to test on.
Click to expand...
Click to collapse
That would be a silly felony. I prefer to save my felonies for something far more worthwhile.
jcase said:
That would be a silly felony. I prefer to save my felonies for something far more worthwhile.
Click to expand...
Click to collapse
WHy is that a felony? He wants to take the eris off a line, put a non smartphone on the line and drop the data package. I did essentially the same thing when I added a line to get my eris. Took the eris off the new line, put it on my existing line, and put a non smartphone on the new line. Dropped the data off the new line. VZW customer service helped me do this.
Renocat said:
WHy is that a felony? He wants to take the eris off a line, put a non smartphone on the line and drop the data package. I did essentially the same thing when I added a line to get my eris. Took the eris off the new line, put it on my existing line, and put a non smartphone on the new line. Dropped the data off the new line. VZW customer service helped me do this.
Click to expand...
Click to collapse
I read it the same way jcase did, not sure if thats what the op meant but it sounded like he wanted to flash an esn to his eris that belongs to a dumbphone. Cloning cell phones is illegal in the U.S.
there...
FireSokar said:
Just for clarification im wanting to start off with two eris phones, change swap ESN's to a non pda phone. Then use my Eris no longer with service as wifi only / dismantle for testing purps.
Click to expand...
Click to collapse
He only wants an Eris to test on... so he's not swapping esn's... he's downgrading one plan in a sense so one Eris can be used to test, USING WIFI only and not 3G
It's sort of what I do, using a G1 and a pre-paid SIM card from t-mobile for testing.. I only use WiFi connected to my home network on this device.
I have a question regarding this topic, i have verizon and im going to be filling BK chp7 in the next month or so, i have 2 droid eris phones and i think i want to sell them. Since i am going to be putting my verizon bill on my BK i dont think they will release my ESN, should i go to Pageplus now or can i too get the service going with them as im going to do a pay as you go type of service. I also found a service online that says they can unlock my phone would this allow me to take the droids else where or even sell them without the new owners having issues getting them up and running?
Heres the link i found for the unlock code, does this stuff work and will it get my phone to be able to sell it or use it without verizon releasing the esn. Forgive me as im new to this whole esn thing.
Its htc unlocker is the website.
FireSokar said:
Im talking about a non pda phone, im simply wanting to register it to a basic phone then drop that package from that phone only. If its not a pda phone on there I dont see how verizon can force it to have the package.
Just for clarification im wanting to start off with two eris phones, change swap ESN's to a non pda phone. Then use my Eris no longer with service as wifi only / dismantle for testing purps.
Click to expand...
Click to collapse
So basically you want to commit a felony?

[Q] Will current 3G sim card work in Atrix

If I buy off contract will I need to get a new SIM? I have an old $20 unlimited data plan that I dont want to lose.
bfrank said:
If I buy off contract will I need to get a new SIM? I have an old $20 unlimited data plan that I dont want to lose.
Click to expand...
Click to collapse
You won't need a new SIM if you buy it off contract All they give you is the new phone
bfrank said:
If I buy off contract will I need to get a new SIM? I have an old $20 unlimited data plan that I dont want to lose.
Click to expand...
Click to collapse
you can buy off contract (out right), but if your $20 data plan is not for a smart phone. The system will automaticlly put you on the 2g data plan and you will lose your unlimited. Now if your $20 unlimited data is for a smart phone i would make sure that when you purchase the phone, talk to the rep and make sure that they still have you on the unlimited plan...there are way around this...hope this helps...
Currently using it on a Fuse on 3G
So the big issue is $20 per month plus ~$600 for the phone = unlimited data (2 years = $1080)
or
$25 per month plus ~$150 for the phone = 2gig per month (2 years = $750)
Currently using less then 2gig per month but thats with the Fuse....struggling with what to do but I guess we need to see real prices first.
if your on a smartphone unlimited plan, you are locked in for unlimited data on any smart phone... you have tol let the rep know that you have unlimited data when you get the atrix...
I have the vibrant on a at&t unlimited plan that's non smartphone. Will I be detected & upgraded with the atrix 4g?
Sent from my SGH-T959 using XDA App
If you are on a non-smartphone data plan and get an Atrix it is extremely likely that AT&T will detect you and require you to switch data plans.
Just curious, why haven't they detected my vibrant?
Sent from my SGH-T959 using XDA App
Because the Vibrant isn't one of the phones AT&T issues.
Rastor said:
If you are on a non-smartphone data plan and get an Atrix it is extremely likely that AT&T will detect you and require you to switch data plans.
Click to expand...
Click to collapse
This isn't the case. At least, it wasn't when I quit Radioshack a year ago.
All people on AT&T that had the original $20 unlimited data are entitled to it, for as long as they want. You just have to tell them you had it. They can check your plan to see if you previously had it, and if you did, will be able to keep it.
Although, AT&T royally ****ed me when I quit Radioshack(They cancelled my Employee Plan, and I lost all my benefits, they then went ahead and told me they have no record of me ever being a *customer,* so I wasn't entitled to the older plans.)
Again, this was a year ago; They might have changed things since then. I would call and ask.
Realistically, though, 2gb on a phone isn't the easiest thing to cap out.. Especially when the phone has built in Wi-Fi.
I am very interested the atrix and would luv to rid myself of the vibrant. I am going strickly american.
Sent from my SGH-T959 using XDA App
Milkshakes00 said:
This isn't the case. At least, it wasn't when I quit Radioshack a year ago.
All people on AT&T that had the original $20 unlimited data are entitled to it, for as long as they want. You just have to tell them you had it. They can check your plan to see if you previously had it, and if you did, will be able to keep it.
Click to expand...
Click to collapse
Right, if you had an old data plan you can keep it. But AT&T categorizes some plans as "non-smartphone" plans, and if you get an AT&T smartphone they will notify you that they are switching you to a smartphone plan. I know multiple people that had this happen to them, starting around November.
smeadow said:
I have the vibrant on a at&t unlimited plan that's non smartphone. Will I be detected & upgraded with the atrix 4g?
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Yes because the AT&T system will automatically add a smart phone data plan. There is no way around it. Trust me
Rastor said:
If you are on a non-smartphone data plan and get an Atrix it is extremely likely that AT&T will detect you and require you to switch data plans.
Click to expand...
Click to collapse
Correct.
I still have my unlimited data plan from my first Tilt... used it for my Tilt 2.. and I plan on getting the Atrix 4G.
I assume I'm safe as long as I tell/remind/make sure with them, correct?
I'm on a non-smartphone unlimited data on my milestone due to AT&T not recognizing the phone.
My thought process is to get a Bell version Atrix if they are the same hardware as the AT&T and flash AT&T's firmware when it becomes available. That way AT&T can't recognize the IMEI and make me get the higher data plan. I'm currently on $10 unlimited data since i have the unlimited text.
Anything wrong with this thought process? Just curious. Thanks!
AllTheWay said:
Yes because the AT&T system will automatically add a smart phone data plan. There is no way around it. Trust me
Click to expand...
Click to collapse
Nope, you're incorrect.
If Atrix has a new simcard format, and will force u to get a new simcard, then perhaps.
If standard old sim works with Atrix, you will NOT be upgraded/changed.
This topic was around for a long time, and I'm tired of seeing this. I've been using my simcard for about 5 years now, coming from HTC Kaiser to TouchPro to TouchPro2 to NexusOne to Captivate. Same 1 simcard. Same $20/unlim data.
In fact, I called AT&T (about a different issue) and decided to ask them outright about this policy. They specifically told me that they will not change your account to a more expensive data plan by themselves, unless you ask them to. So I asked (off the record) whether it's ok that I keep the same simcard and using same data plan (i use up around 2-6GB per month data) as I sell/buy my phones off contract. They said they don't care, unless they want me to change it, they won't.
So, 5-6 years with AT&T and 5 (soon to be 6) phones I changed tell me you're wrong.
My advice: sell your N1/captivate/g2/whatever, add $100/$200, get Atrix off contract, plop in the old simcard, never tell AT&T about it, and live happy.
DarkDvr said:
Nope, you're incorrect.
Click to expand...
Click to collapse
There's a ton of evidence to the contrary, including my own experience. I bought an N1 outright and signed up for AT&T service. At the suggestion of a friend, I went into the corp store with an unlocked feature phone so I could sign up for the $15 unlimited data plan. I did, swapped SIMs, and in less than a day I got a text saying I had been switched to the 2 GB DataPro plan.
AT&T does IMEI scans, and if they are pretty good at telling which phones are smartphones. It's not 100% perfect, but pretty good.
That being said, there should be no reason that you need a new SIM for the Atrix unless you have a REALLY old pre-3G SIM. But, don't count on being able to keep a non-smartphone data plan.
stoli412 said:
There's a ton of evidence to the contrary, including my own experience. I bought an N1 outright and signed up for AT&T service. At the suggestion of a friend, I went into the corp store with an unlocked feature phone so I could sign up for the $15 unlimited data plan.
Click to expand...
Click to collapse
Big difference being that you actually tried to go and get this grandfather $15/mo unlimited plan, which is no longer available. I got this plan many years ago, before iPhone, and just kept renewing my contract on the same terms, which AT&T was happy about. A year ago they already started doing away with unlimited plans, yet they gladly renewed my contract with unlimited data, even though I used the contract extension subsidy to get a new TouchPro2 from them, right from their store.
So maybe the moral here is that if you have the old plan with unlimited data - u can just keep extending it every 2 years without trouble. Cannot do that for new contracts.
stoli412 said:
But, don't count on being able to keep a non-smartphone data plan.
Click to expand...
Click to collapse
Oh, I've counted on that for last 5 or so years, and don't see why I can't in the future =)
DarkDvr said:
Big difference being that you actually tried to go and get this grandfather $15/mo unlimited plan, which is no longer available.
Click to expand...
Click to collapse
Maybe we have our wires crossed here. Data Unlimited for non-smartphones is still very much available and is $15/month. But if you try to use it with a smartphone, 95% of the time they're going to automatically switch you to a DataPro plan for smartphones once they do an IMEI scan. This is exactly what happened with me. I signed up with a dumbphone, and within a day of switching my SIM to my N1 I got a text saying I had been switched.
Now if you are grandfathered into the old unlimited smartphone data plan, the absolutely you should have no trouble keeping it when swapping SIMs.
xryousukex said:
I'm on a non-smartphone unlimited data on my milestone due to AT&T not recognizing the phone.
My thought process is to get a Bell version Atrix if they are the same hardware as the AT&T and flash AT&T's firmware when it becomes available. That way AT&T can't recognize the IMEI and make me get the higher data plan. I'm currently on $10 unlimited data since i have the unlimited text.
Anything wrong with this thought process? Just curious. Thanks!
Click to expand...
Click to collapse
I plan on doing the same thing! Just got to make sure you get it unlocked some way or another! thats really the only thing you have to worry about...

[Q] Is there any way to keep media net unlimited (not smartphone plan)?

I have a 5-6 year old media net unlimited plan $20 from AT&T which I got when I was using a Motorola MPX220. After that phone I used unlocked smartphones (tilt - UK version and tilt2 - Australian version).
Is there any way to keep this plan after buying this phone? Can I be grandfathered in or is that only possible with the $30 data plans?
no more media net
you WILL get switched to a $25 plan
fincan said:
I have a 5-6 year old media net unlimited plan $20 from AT&T which I got when I was using a Motorola MPX220. After that phone I used unlocked smartphones (tilt - UK version and tilt2 - Australian version).
Is there any way to keep this plan after buying this phone? Can I be grandfathered in or is that only possible with the $30 data plans?
Click to expand...
Click to collapse
Buy the phone with no commitment and you can use it.
lsxrx7 said:
no more media net
you WILL get switched to a $25 plan
Click to expand...
Click to collapse
What plan is the $25 plan?
harolds said:
Buy the phone with no commitment and you can use it.
Click to expand...
Click to collapse
That is what I did. I have the same plan, if I get a contract I lose my unlimited plan.
No its possible. ATT will recognize your imei number and bump you to a data plan. You have to buy a phone that is not in ATT system such as bell version of atrix. Other wise no chance.
Sent from my Nexus One using XDA App
okay so between James62370 and sl8125, one of you is spreading FUD.
it seems like for one person it works but according to another, it wouldnt. whats up with that?
i have a $10 unlimited data plan for messaging phones that i am currently using with a no commitment TILT2 and the phone prior to that was an iphone 2g.
so James62370, it works? if you buy the phone no commitment?
You wil get switched to a smartphone data plan if you use a smartphone they recognise the imei number of.
edgeicator said:
You wil get switched to a smartphone data plan if you use a smartphone they recognise the imei number of.
Click to expand...
Click to collapse
That's what I said. Anyways even some n1 user have been switched over. I am just one of those lucky one.
Sent from my Nexus One using XDA App
Ok ... here is how you can see if you can keep your old plan:
Check the features you have on your line ... If you have a feature called "Smartphone Exclusion" then no matter what ... AT&T wont be able to put the required data plans on you line automatically (the $15 or $25 / month)
If you have unlimited texting for the family as well ... then by providing a non-smartphone IMEI for your line you can get unlimited internet for $10/month.
hgn842001 said:
Ok ... here is how you can see if you can keep your old plan:
Check the features you have on your line ... If you have a feature called "Smartphone Exclusion" then no matter what ... AT&T wont be able to put the required data plans on you line automatically (the $15 or $25 / month)
If you have unlimited texting for the family as well ... then by providing a non-smartphone IMEI for your line you can get unlimited internet for $10/month.
Click to expand...
Click to collapse
I can confirm this as well. I spoke to an AT&T rep last night and he explained to me that all of my phones have "Data Exclusion", and that even if I bought the Atrix at the 2-year contract price from AT&T's website, it would not be able to apply a smartphone data plan to my account. I have the Media Net plan on one number with the Tilt 2, and no data on line 2, and I bought the Aria for line 2 and they did not apply any data to it.
He did warn me that if I made any changes to the data features on any phone I MIGHT lose the data exclusion, and that if I bought a phone from an AT&T store the rep might screw up and add the data, since Data Exclusion is such a rare feature, but that if I bought online the system would just leave me alone.
Now I just need to know if "4G" data works on the old Media Net plans.
blognc said:
Now I just need to know if "4G" data works on the old Media Net plans.
Click to expand...
Click to collapse
Theres no real 4g anyways
just use the standard APN that was posted here for "unlimited tethering"
Since I have been on the phone with ATT for the last 3 days it has been one thing after another..first data issues coming from the iPhone they switched me over to a 2GB cap called them up they "fixed it" (basically added the smartphone pack. Yesterday got a few calls at work I let them go to VM...so i thought. Somehow my VM got messed up had to call about that. This morning I didn't get one text from anyone found a bit odd since me and the wife text a lot during work when we can. Checked online I had no text plan??? WTF!?? Called them up and guess what I had an older 1500 text plan they don't offer that so i cant get it...really?? come on ATT I just bought a phone no contract nothing should have changed.
So as of now everything seems ok, still working have a case open for my text plan and have gotten some credit back for the data stuff. But really i should have never gone through this whole mess when all I did was buy a phone out right and put my old sim in it.
sl8125 said:
No its possible. ATT will recognize your imei number and bump you to a data plan. You have to buy a phone that is not in ATT system such as bell version of atrix. Other wise no chance.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
AT&T recognizes the IMEI on all of their iphones. When I put my sim into my friends iphone, it asked me to update my data plan. Obviously, I did not...
It works on the Atrix, though I don't doubt if AT&T knew which phone I had, they would probably want me to upgrade. I asked a rep many years ago, they said I have some sort of legacy feature grandfathered in, but if I make any type of changes to my plan, I would lose it. I cannot remember what they call it. Thus I cannot purchase a phone with an AT&T contract. Pretty lame, but that has been my experience and what I have been told. Not all reps know what they are talking about.
I'm not here to argue with anyone. I know which plan I have, and I know I have an Atrix. All I did was take my sim from my old phone out and put it into my new Atrix and it works without complaining for me to upgrade my data plan.
However, I am not impress with the HSUPA speeds, and it seems everyone has the same issue whether they are on a $30 unlimited plan, or $20 medianet bundle.
I hope this helps, good luck guys!
Well, I don't see anything called "Smartphone Exclusion" in either of my lines (this is a 2 line family plan, only my phone has the medianet unlimited).
I guess I'll need to wait and buy a Bell Canada version of the phone?
If you are checking it online, it doesn't show as a regular feature. There is a link that shows "other features" ... or just call them up and ask if you have it.
I did upgrade one of my lines, they added $15 in the store. I just called them and got that off of the line, luckily the smart phone exclusion did not go away!
Sent from my MB860 using XDA App
The smartphone exclusion feature only covers you for your current device. If you put your SIM into a phone that Att recognizes as a valid smartphone that is different than the one you currently have on file, your grandfather status is gone and you get a smartphone data plan. Happened to a few people I know. No commitment pricing has nothing to do with it, since its in the Att terms of service, I think. If you are getting grandfather status back, the sales people are likely making exceptions.
i dont know but Mine too is media net plan since touch pro 2, nexus one, captivate and atrix.
My co-worker complained to AT&T and they grandfathered him into the unlimed data plan.
Gervin said:
My co-worker complained to AT&T and they grandfathered him into the unlimed data plan.
Click to expand...
Click to collapse
Did he buy the phone subsidized or off the contract? And can you learn if he complained after he got the phone and AT&T automatically switched him to the limited plan?
Thanks in advance

AT&T Employees: Question on the $100 new line promo

So there's the reatilmenote $100 off but it only works on new accounts or adding a line to existing accounts. On my current account I have two lines both off contract. Could I create a new line and carry over my existing number and then cancel the existing off-contract one?
LiquidArrogance said:
So there's the reatilmenote $100 off but it only works on new accounts or adding a line to existing accounts. On my current account I have two lines both off contract. Could I create a new line and carry over my existing number and then cancel the existing off-contract one?
Click to expand...
Click to collapse
no, you would have to cancel your old number and keep the new number... also that discount doesn't usually work if you have what is called a FAN on your account, giving you a monthly company discount.
Is this only applicable if you order directly from ATT? I pre-ordered (did the add a line) from Best Buy for the $50 rebate plus the free case. I'm assuming I cannot get this discount?
EvoXOhio said:
Is this only applicable if you order directly from ATT? I pre-ordered (did the add a line) from Best Buy for the $50 rebate plus the free case. I'm assuming I cannot get this discount?
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correct... http://www.att.com/shop/wireless/deals/100savings.jsp
could you not "port" the old number to the new line/ thus cancelling the old line in the process?
OK thanks.
Since you are form ATT, can you confirm a few things that support told me?
1. I have the unlimited grandfathered data plan. Will I be able to transfer this to my Note? I was told yes.
2. This is a bit more convoluted but I'll try to explain. Currently I have 2 phones (an HTC Inspire which is what I am replacing plus an iPhone 4s) on a family plan, none of which are eligible for an upgrade. They're both smartphones with data plans. This is what the ATT rep. told me to do to get the best deal since I can't upgrade:
a. Add a line and buy the Galaxy Note, which requires me to choose a data plan for it.
b. When I activate the Note, have the phone number and unlimited data plan from my HTC Inspire transferred to the Galaxy Note.
c. Take the new line I added, and apply it to an old "dumbphone" that I own, which allows me to drop the new data plan I added.
This leaves me with 3 phone numbers but only 2 data plans. I was told that data plans are not part of the 2 year contract, it's just a requirement of having a smartphone. So if this works, my total additional monthly expenditure is the $9.99 for the new line - again no data cost since it's associated with a dumbphone.
I hope that makes sense. This idea was from someone at ATT customer service, so I assume it's legit. My only concern is that since I have to activate it at Best Buy, they will screw it up and won't be able to drop the data plan or screw up transferring my unlimited data plan to the Note.
Thanks for your help.
00mred00 said:
could you not "port" the old number to the new line/ thus cancelling the old line in the process?
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Click to collapse
if he was switching carriers yes, but he already has at&t. you can't port a number to the same carrier.
---------- Post added at 01:07 PM ---------- Previous post was at 12:59 PM ----------
EvoXOhio said:
OK thanks.
Since you are form ATT, can you confirm a few things that support told me?
1. I have the unlimited grandfathered data plan. Will I be able to transfer this to my Note? I was told yes. Yes, this is correct.
2. This is a bit more convoluted but I'll try to explain. Currently I have 2 phones (an HTC Inspire which is what I am replacing plus an iPhone 4s) on a family plan, none of which are eligible for an upgrade. They're both smartphones with data plans. This is what the ATT rep. told me to do to get the best deal since I can't upgrade:
a. Add a line and buy the Galaxy Note, which requires me to choose a data plan for it.
b. When I activate the Note, have the phone number and unlimited data plan from my HTC Inspire transferred to the Galaxy Note.
c. Take the new line I added, and apply it to an old "dumbphone" that I own, which allows me to drop the new data plan I added. Yes, this is true, yes this will work, but many reps at least in a corporate store will not do this. You will have to get customer care to do it for you. You are signing a 2 year contract for a phone knowing it requires a 2 year data plan. While it is true if you switch to a phone that does not support data that it can be removed but not many reps will do it, especially if it is right away after getting the new phone which required it. However, since you are getting it at best buy, they prob won't care and will just do it for you.
This leaves me with 3 phone numbers but only 2 data plans. I was told that data plans are not part of the 2 year contract, it's just a requirement of having a smartphone. So if this works, my total additional monthly expenditure is the $9.99 for the new line - again no data cost since it's associated with a dumbphone. Yes, if you get the data plan removed, you will need an IMEI number off your basic phone to do so.
I hope that makes sense. This idea was from someone at ATT customer service, so I assume it's legit. My only concern is that since I have to activate it at Best Buy, they will screw it up and won't be able to drop the data plan or screw up transferring my unlimited data plan to the Note. Best buy will activate it on the new number, leave it there then go to at&t store and have them swap it, or call at&t customer care to swap it because then you don't have to worry about a mistake. Also your current phone number you are planning to use the note on will need a new LTE sim card, if you haven't gotten a new SIM in the last year or so then it prob isn't an LTE SIM. Your note cannot even be switched to your old number until the SIM is updated, the system will not allow it. It will just flag errors on your account and put a data block on your line until you do.
Thanks for your help.
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Click to collapse
See responses in bold above.
Thank you for the thorough reply AEDan!
With regards to your comments about the SIM, I assume the Note will come with one right? were you just saying that so that I wouldn't take the SIM out of my Inspire and put it in the Note and then wonder why it didn't work? I got my current SIM 1 year ago so I'll just use whatever comes with the Note.
I will do what you say and call customer care and have them move all the numbers around. that way I don't have to mess with Best Buy making a mistake and potentially losing my unlimited data plan or something.
Thanks again!
Got it, thank you! Guess I'll either have to go Best Buy or keep crossing my fingers on Amazon Wireless if I want to save any money . . . kind of peeved they've not mentioned it all! I've called a few times and they just keep telling me that if it's not on the website then they don't know anything
EvoXOhio said:
Thank you for the thorough reply AEDan!
With regards to your comments about the SIM, I assume the Note will come with one right? were you just saying that so that I wouldn't take the SIM out of my Inspire and put it in the Note and then wonder why it didn't work? I got my current SIM 1 year ago so I'll just use whatever comes with the Note.
Yes, but you will most likely still need another SIM, because the SIM that comes with the note will be assigned to whatever number is added to your account by adding a line like you are doing. You can not reassign a sim to another number. Basically that new sim that comes with the note will go in your "dumbphone" on the second line, you will need another new LTE sim for your current number you are putting the note on unless you already have a LTE sim.
http://ecx.images-amazon.com/images/I/31PbNJ8Rd-L._SL500_AA300_.jpg
http://www.intomobile.com/wp-content/uploads/2010/10/att-lte-sim.jpg
These pictures are what the LTE sims look like, with the halved colors on the bottom. Some of them are completely halved colored without the white bar on the top, depends on which of the sim card brands you have as they used a few different suppliers. Easiest way to spot them as well as they don't say at&t on them, they just show the globe. LTE SIMs are backwards compatible will all other phones.
I will do what you say and call customer care and have them move all the numbers around. that way I don't have to mess with Best Buy making a mistake and potentially losing my unlimited data plan or something.
Thanks again!
Click to expand...
Click to collapse
See bold above.
AEDan1977 said:
See bold above.
Click to expand...
Click to collapse
AEDan,
The SIM in my HTC Inspire is like the one in your second picture marked as LTE SIM. So more than likely I will be able to take the SIM from the Inspire and put it in the Note?
Is not being able to reassign a SIM to another number a new thing? When I moved my wife from an iPhone 3G to the 3GS, I called ATT and they just swapped the numbers associated with each SIM. they told me that was the "correct" way to do it and I should not manually switch the SIMs. these were of course the old style non-LTE SIMs.
EvoXOhio said:
AEDan,
The SIM in my HTC Inspire is like the one in your second picture marked as LTE SIM. So more than likely I will be able to take the SIM from the Inspire and put it in the Note?
Is not being able to reassign a SIM to another number a new thing? When I moved my wife from an iPhone 3G to the 3GS, I called ATT and they just swapped the numbers associated with each SIM. they told me that was the "correct" way to do it and I should not manually switch the SIMs. these were of course the old style non-LTE SIMs.
Click to expand...
Click to collapse
Yes, you can use your same sim...
AEDan1977 said:
Yes, you can use your same sim...
Click to expand...
Click to collapse
Excellent, thanks again for all of your help.

[Q] Upgrade question

I'm considering upgrading to a DNA in the near future. our family plan has two lines, both up for upgrade. The user of one line isn't in a hurry to upgrade. The other line still has unlimited data. My question, if I upgrade the non-unlimited line, will I be able to activate the DNA on the unlimited line instead or will the SIM card already be programmed with the information from the limited line?
Upgrade on the non unlimited line then just swap the sims.
Sent from my HTC6435LVW using xda app-developers app
Neither line has a phone that uses a SIM currently. And if I upgrade the unlimited line, I'll lose unlimited.
I was more interested in whether the sim is locked to a phone number before I ever activate the device it goes in.
Thank you for the reply though!
tamlin42 said:
Neither line has a phone that uses a SIM currently. And if I upgrade the unlimited line, I'll lose unlimited.
I was more interested in whether the sim is locked to a phone number before I ever activate the device it goes in.
Thank you for the reply though!
Click to expand...
Click to collapse
The sim is locked to a phone number. But you can simply go ask for a SIM for your unlimited line and then pop it in the DNA. Then you can just ask them to reactivate the old phone on the non unlimited plan.
You are over complicating this.
Sent from my HTC6435LVW using xda app-developers app
Bigandrewgold said:
The sim is locked to a phone number. But you can simply go ask for a SIM for your unlimited line and then pop it in the DNA. Then you can just ask them to reactivate the old phone on the non unlimited plan.
You are over complicating this.
Sent from my HTC6435LVW using xda app-developers app
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Click to collapse
I'm sorry if my question is convoluted. I've always been on Verizon and never used more than one phone at a time. I have no experience with SIM cards or intimate knowledge of their workings.
My main concern is keeping that unlimited data plan. Is there a cost for getting a SIM card at the Verizon store? Are they likely to use that as an excuse to put me on a tiered plan rather than unlimited?
only if someone esle is on the plan and they or you wanna upgrade. but if your on your own then i dont see why you cant either pay full price and keep unlimited data or maybe buy a sims card but i dunno. do you have a sim card on a device now if so buy dna and transfer sim card over to dna
tamlin42 said:
I'm sorry if my question is convoluted. I've always been on Verizon and never used more than one phone at a time. I have no experience with SIM cards or intimate knowledge of their workings.
My main concern is keeping that unlimited data plan. Is there a cost for getting a SIM card at the Verizon store? Are they likely to use that as an excuse to put me on a tiered plan rather than unlimited?
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Click to collapse
Just go into Verizon, upgrade to the DNA on your non unlimited line. Then say you would like to use this phone on your other line(the unlimited one), they will give you a SIM and activate it. Then just have them reactivate the phone that was previously on the non unlimited line. Again, your making a bigger deal about this then it actually is. Just go into Verizon and tell them what you are doing and they will be happy to help you. They will probably try to talk you into a tiered data plan because that's their job, but unless you tell them that you want to do that they will leave your unlimited data alone.
Sent from my HTC6435LVW using xda app-developers app
Bigandrewgold said:
Just go into Verizon, upgrade to the DNA on your non unlimited line. Then say you would like to use this phone on your other line(the unlimited one), they will give you a SIM and activate it. Then just have them reactivate the phone that was previously on the non unlimited line. Again, your making a bigger deal about this then it actually is. Just go into Verizon and tell them what you are doing and they will be happy to help you. They will probably try to talk you into a tiered data plan because that's their job, but unless you tell them that you want to do that they will leave your unlimited data alone.
Sent from my HTC6435LVW using xda app-developers app
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Click to collapse
I tried to do this exact same thing when I got my DNA, and VZW absolutely would not do this for me, at 3 different locations. Ended up ordering online in order to get it accomplished. Hope you have better luck than I did.
Sent from my Nexus 10
I got my 1st smart phone from Verizon through online and calling the 1800 number. All the associates were friendly and helpful. Several of them reminded me a couple times that if I change my plan I will lose my unlimited data. None of them ever tried to trick me into getting rid of it. I feel confident that they will try to help you and not screw you over.

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