In for replacement, camera sensor defect... - Galaxy S6 Edge Q&A, Help & Troubleshooting

Noticed the other day when I opened the camera app that the picture was vibrating and the camera lens was buzzing. And when I'm shaking th phone something is obviously wrong. The objective rattles. Anyone had this issue?? It's an SM-G925F.

C_Karhu said:
Noticed the other day when I opened the camera app that the picture was vibrating and the camera lens was buzzing. And when I'm shaking th phone something is obviously wrong. The objective rattles. Anyone had this issue?? It's an SM-G925F.
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I had this issue. Contacted Samsung and they said I would have to send the phone in for repair. Contacted my carrier and after a lot of difficulty got them to replace the camera sensor and then eventually replace the phone entirely. I'm currently in my 3rd S6 Edge. Never been more frustrated with a cellphone.

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[Q] Is it normal that the back camera lens makes noise?

When I open camera app, the back camera lens moves front and back and makes 'clicking' noises as it sort of hits the glass in front it. When taking photos, cant hear any noise. but when switching to video recording mode, the same 'clicking' noises happens again. And switch back to photo shooting mode, the noises persist.
Is this normal? the noise the lens makes?
leonl_w said:
When I open camera app, the back camera lens moves front and back and makes 'clicking' noises as it sort of hits the glass in front it. When taking photos, cant hear any noise. but when switching to video recording mode, the same 'clicking' noises happens again. And switch back to photo shooting mode, the noises persist.
Is this normal? the noise the lens makes?
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there shouldnt be an audible noise when Focusing, but certainly when switching from Photo/video there will be a slight noise as the Aperture/Stutter opens/closes etc, its not a major problem
Greenie-UK said:
there shouldnt be an audible noise when Focusing, but certainly when switching from Photo/video there will be a slight noise as the Aperture/Stutter opens/closes etc, its not a major problem
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I went to a Carphonewarehouse shop, and tried their demo phone, the lens doesn't make any noise. Besides, in my case, the lens physically moves front and back when you open the carema app and swith between photo/video shooting modes.
My camera does move and makes a slight noise when turning it on or switching to video mode. I assume that is normal behavior. Can't remember if it acted the same when buying the phone, meanwhile i changed the rom from KE1 to KE5 and updated camera from SamsungApps twice.
I had the same problem, it "clicks" two times if you activate the camera. Sometimes (but very seldom) I could even feel the "clicks" while holding the phone.
In some other thread I read a quoted statement from Samsung support that this is a malfunction and the camera will take damage over time.
Since I had the same problem, I contacted support and they asked me to factory reset my phone. That did not help and so they asked to send my phone in for checkup/repair.
Well, it should have arrived today at their repair facility, so I'll just have to wait and see...
yea, i thought i already broke the camera ;-)
Looks like majority, if not all, of S2 cameras behave like that, so i doubt it's a flaw. Some say it's normal, some say it isn't. Guess an official reply from Samsung could make some light on this.
Well, if the Samsung support wanted me to send it in because of this issue, I doubt that this is normal.
Anyway, it really seems normal - just got my phone back. They could not retrace my problem.
Nevertheless, if its turns out to damage my camera somewhere in the future, I have the repair voucher wich should help me in this case.
EvilGeniusHST said:
Anyway, it really seems normal - just got my phone back. They could not retrace my problem.
Nevertheless, if its turns out to damage my camera somewhere in the future, I have the repair voucher wich should help me in this case.
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So your camera still clicks twice when opening it and switching to video mode ?
This is normal, the camera checks that it's ok (the aperture). It does this sometimes when starting up the phone as well.
Is it actually touching the glass cover or does the mechanics just making the noise?
iKaosTony said:
Is it actually touching the glass cover or does the mechanics just making the noise?
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The latter.
Just done some sets under a strong light and can confirm the lens is actually hitting some material. I assume that this is a hardware defect and will have to be fixed some time during your warranty period. When i get some time ill try make a video of it happening.
Sent from my GT-I9100 using XDA Premium App
NIK516 said:
Just done some sets under a strong light and can confirm the lens is actually hitting some material. I assume that this is a hardware defect and will have to be fixed some time during your warranty period. When i get some time ill try make a video of it happening.
Sent from my GT-I9100 using XDA Premium App
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Actually, you will find that all OC cameras behave the same, i highly doubt that every SII device with an OC camera is broken
Ive had a few phones that do that. I wouldnt worry too much.
Well normal or not here it is, ive posted a youtube video of it happening. you can see the lens does in fact hit the glass.
I am posting this just as an insurance for all the members,so if the cameras starts failing for some reason we can prove it was happening from the very start and get some sort of defect fix?
http://www.youtube.com/watch?v=lzHza-wTpEA
NIK516 said:
Well normal or not here it is, ive posted a youtube video of it happening. you can see the lens does in fact hit the glass.
I am posting this just as an insurance for all the members,so if the cameras starts failing for some reason we can prove it was happening from the very start and get some sort of defect fix?
http://www.youtube.com/watch?v=lzHza-wTpEA
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I could bet 100 dollars that your camera version is OC. Could you please check ?
from what i can see it is down to camera firmware which makes the camera do it. i also think that why some do it and some dont is cause we have the wrong firmware for our camera on the phone. its just being able to get all the firmwares and workout which one doesnt make the noise for our phone
Can we revert back to older camera firmware without factory reset? Kinda regretting upgrading now!

[Q] S6 Edge rattle?

Err - does anyone else notice a rattle when you shake your S6 Edge? Right now i'm guessing/hoping that it is the OIS on the camera but I kind of wanted to make sure. I know some other phones have a similar noise and that is due to the camera.
I was going to say it'll probably be the camera, the wife's S5 does it. Turn the camera on and test, if like the s5 it'll stop rattling when the camera is active. I'm getting my edge tomorrow so will test.
OIS might be doing that.
here we go who sits and shakes there phone its not a kids rattle so no need to shake it lol
Remove sim and try to shake.
Remove sim and try to shake.???
Hey all, it's definitely the camera - when it's on it doesn't happen. Seems like its normal, does it happen to everyone else?
Deusx Machina said:
Hey all, it's definitely the camera - when it's on it doesn't happen. Seems like its normal, does it happen to everyone else?
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Only to those who have the habit of shaking their phones.
I can comfirm mine also rattles, is this normal guys??. Also my camera lens seems off centre!??
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gibbo82 said:
I can comfirm mine also rattles, is this normal guys??. Also my camera lens seems off centre!??
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Hi Guys,
So I somehow stumbled across this forum and can also confirm that my S6 Edge rattles (just had to try it) but doesn't when the camera is on.
I noticed my camera was also off centre, it doesn't effect the camera but it does bug me
See this video it show how the ios moves , this is normal if you look at the camera and move it you will see it moving
https://youtu.be/C60ehMe3wQ8
This also happens to me when the camera is on it stops shaking.. i think its normal as everyone is saying the same thing

Defective FaceTime camera

Don't do many selfies but noticed today that I had some abnormalities on my screen. There violet lines on any picture I take, anyone else? Here's a pic with it facing the back of my tablet. Rear camera work's fine. I lost my phone unfortunately and this phone was my replacement through Verizons insurance. I shouldn't have to pay another $200 deductible?
Asurion is sending me another phone, not too impressed with Samsung, my wife's edge had the no auto rotate problem so we exchanged it but her new one has more of a yellow tint to the screen compared to my edge. I wouldn't be happy with it but it's such a long drive and hassle to be that picky she says lol. Hoping for a good one...
when the did the front facing camera get renamed to the "facetime" Camera?
johentie said:
when the did the front facing camera get renamed to the "facetime" Camera?
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Fanbois!

[Q] Screen and camera noise issue.. help?

Hi I bought the galaxy s6 edge black on 22nd soon after getting it i realised that the screen has a defect in terms some round circles below the glass. I noticed it when the screen is off in direct sunlight. the circle or spotting creates some discolour around under the sunlight where as it should stay flat black. I got it checked at the service centre of Samsung and they cross checked with their S6 Edge device which dint have any. Post which they issues a DOA where in i can go back to dealer and exchange it. I went back to dealer and got another unit in exchange plus its touch stopped functioning. Dealer removed another unit this time in Gold color which had a similar issue and was again verified by the service centre. So far all 3 device back to back has add similar problem. I got the 4th unit which again has similar problem and i have registered a complain with Samsung Customer care. If get no response will be going in for 4th DOA.
Any solution on this has anyone else noticed this issue in direct sunlight when screen stays off ?
Another issue I found is excessive noise issue in Camera under low light condition before taking the picture more like preview. My 4th device has Sony sensor. I don't think I had this issue in my 1st device which I used for 5 days. Can anyone confirm on this noise issue. attaching the screenshot.
Can S6 edge users confirm in regards to the camera noise issue ?
abhi021 said:
Can S6 edge users confirm in regards to the camera noise issue ?
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Hi,
I don't have issues with camera. It's working good as of now.
Regards,
Richa
The noise "issue" on preview is normal. Reviewers have mentioned that. As long as you get good pictures after taking the shot, then I don't see any problem. This maybe is Samsung's way of "optimizing" their camera app.
My screenshot
My screenshot tooo noise

Focus problem

I've been taking cool photos for like a 2 months. Yesterday I pulled my G5 out of my pocket only to see my main camera screen is blurry. Every other camera seem to focus ok. I try pressing the screen many times to refocus but it doesn't help. I switched to manual and tried to focus manualy but I just can run the bar from right to left only to see more blurry to less blurry. And here is the weird thing. When I mess around with other options in manual mode and quickly press MF (focus option) sometimes (like 1 to 20 tries) it focuses like it used to. When I touch the screen to refocus it goes blurry again. Same when I run from left to right the MF bar. It always goes back to blurry.
I tried reenabling camera, clearing it's data / cache. Today I tried factory reset but the result is all the same.
What could have possibly happend? Do I need to buy new main camera and replace it or just let it be covered by warranty?
Obvious possibility, have you tried cleaning the lens and flash area on back? A smudge or scratch on the focus/light sensor or lens could stop it focusing.
Bringing out an old thread, my G5 started to do this a few weeks ago and have yet to find a solution. Did you find any way to fix it or did you replace it?
My G5 started doing this recently as well. Sometimes, especially when the phone is facing down and tries to focus, you can hear a buzzing sound. It seems to me that this is likely a hardware issue and the mechanism that moves the lens in and out to focus is stripped or not meshing correctly. If I shake the phone, I can hear the lens rattling around. I'll be going into AT&T looking for a replacement/repair.
Mine started doing it this morning. The camera is basically unusable now. I thought it might have been because of the nougat update. But now I think it is a hardware failure. For what it's worth, I hear noise when shaking it.
My screen is cracked and phone has been through hell yet touch still functions GPS is fine and camera is great......go figure lol
Stocklone said:
Mine started doing it this morning. The camera is basically unusable now. I thought it might have been because of the nougat update. But now I think it is a hardware failure. For what it's worth, I hear noise when shaking it.
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I believe the noise you're hearing could be the fingerprint sensor moving around, I too hear a noise when shaking the phone but if I hold my finger on the sensor it stops.
DrunkAzSkunk said:
I believe the noise you're hearing could be the fingerprint sensor moving around, I too hear a noise when shaking the phone but if I hold my finger on the sensor it stops.
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My LG G5's main camera also has focusing issues and I've also noticed that the camera rattles when I shake the phone (with my finger on the fingerprint sensor).
had same issue.. nothing seemed to work. Had to get rid of the phone and get new one cuz there was no support available in my country.
Downgrade is possible?
I also have the same issue.
The problem was disappeared after upgrading the Android to Nougat.
I did a factory reset, but no changes happened.
I believe that it is a bug since there are many people experienced this problem (both here and in the other forums).
Unfortunately, I bought my phone from another country than I live now and LG does not support the phone for the overseas customers!
Is there any way to downgrade the Android to 6? It may solve the problem.
I have the same problem. When I keep down the normal working focus. Engineering menu test Ois Showed that there was a problem. A problem with optical stabilization of the camera.
---------- Post added at 11:03 PM ---------- Previous post was at 10:58 PM ----------
Dear friends, when you try to keep the phone down, the focus is working normally and when you raise the vertical focus does not work
Tigranjan said:
I have the same problem. When I keep down the normal working focus. Engineering menu test Ois Showed that there was a problem. A problem with optical stabilization of the camera.
---------- Post added at 11:03 PM ---------- Previous post was at 10:58 PM ----------
Dear friends, when you try to keep the phone down, the focus is working normally and when you raise the vertical focus does not work
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Same problem here...focus works when i keep phone in horizontal plane....
In ois test , Gyro failed.
I ordered new camera module from ebay...i hope it will solve the problem
And how to know how to buy this camera is original or not?
Maybe this camera's focus works normally, but the bad picture sensor is bad
Mine is doing this and has been for a little while now and it's not the android version because I just upgraded to 7.0 seeing if it would help and mine does rattle and no it's not the finger sensor and it doesn't matter which way I hold my phone or what I do it's blurry! I use to live this phone and I still would if it wasn't for this!
I used to have this focus problem, it is hardware issue. I solved this problem by buying camera replacement from AliExpress. It cost around 10$-12$. After replacement it seem to work normal again and picture quality seem to be a little better compare to my friend g5. Note that my LG is on Android 7
hero_p113 said:
I used to have this focus problem, it is hardware issue. I solved this problem by buying camera replacement from AliExpress. It cost around 10$-12$. After replacement it seem to work normal again and picture quality seem to be a little better compare to my friend g5. Note that my LG is on Android 7
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I ordered from Aliexpress too, I bought two cameras just in case one of them is malfunctioning. Both have the same issue and now I'm not sure if that's really a hardware problem. Many people say it happened after upgrade to Android 7.0. Are both of my new cameras faulty or perhaps it's software/dirty lens?
Qkeez said:
I ordered from Aliexpress too, I bought two cameras just in case one of them is malfunctioning. Both have the same issue and now I'm not sure if that's really a hardware problem. Many people say it happened after upgrade to Android 7.0. Are both of my new cameras faulty or perhaps it's software/dirty lens?
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Have you test the laser focusing??? Mine everything is working fine just the camera won't focus. It's like the camera won't move but the ois still work
hero_p113 said:
Have you test the laser focusing??? Mine everything is working fine just the camera won't focus. It's like the camera won't move but the ois still work
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I have no idea how to test laser focusing, any tips?
Qkeez said:
I have no idea how to test laser focusing, any tips?
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Use an app called hiddenmenucall. You can download it from Gstore. And run some test
LG G5 camera wont focus
I just got an LG G5 ,, i love it , great phone!
I noticed the main camera wouldn't focus sometimes .
It seemed to get worse after a few days .
I came to the post here and read most of the thread.
Hardware / Software ??
Not sure ,, but i tried something ...
If you move the Zoom finger touch scroll ,
at one point it will switch from the main camera to the wide angle camera .
I did this kind of fast until it switched back and fourth a few times .
It seemed to start focusing again .
who knows if it will keep focusing .
Not sure if this random technique will work for you.
good luck everyone ,,
i hope there will be a sure fix sometime because this is really a unique and great phone

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