Hi I bought the galaxy s6 edge black on 22nd soon after getting it i realised that the screen has a defect in terms some round circles below the glass. I noticed it when the screen is off in direct sunlight. the circle or spotting creates some discolour around under the sunlight where as it should stay flat black. I got it checked at the service centre of Samsung and they cross checked with their S6 Edge device which dint have any. Post which they issues a DOA where in i can go back to dealer and exchange it. I went back to dealer and got another unit in exchange plus its touch stopped functioning. Dealer removed another unit this time in Gold color which had a similar issue and was again verified by the service centre. So far all 3 device back to back has add similar problem. I got the 4th unit which again has similar problem and i have registered a complain with Samsung Customer care. If get no response will be going in for 4th DOA.
Any solution on this has anyone else noticed this issue in direct sunlight when screen stays off ?
Another issue I found is excessive noise issue in Camera under low light condition before taking the picture more like preview. My 4th device has Sony sensor. I don't think I had this issue in my 1st device which I used for 5 days. Can anyone confirm on this noise issue. attaching the screenshot.
Can S6 edge users confirm in regards to the camera noise issue ?
abhi021 said:
Can S6 edge users confirm in regards to the camera noise issue ?
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Hi,
I don't have issues with camera. It's working good as of now.
Regards,
Richa
The noise "issue" on preview is normal. Reviewers have mentioned that. As long as you get good pictures after taking the shot, then I don't see any problem. This maybe is Samsung's way of "optimizing" their camera app.
My screenshot
My screenshot tooo noise
Related
Hello!
I have just bought a brand new Samsung Galaxy S II.
Unfortunately, one of the first things i noticed upon unpacking it is that the screen has some strange gold colored lines in the upper part of the screen.
The lines are most visible when bright light is shone onto the screen e.g. a flashlight a lamp or out in the sun. They are most visible on dark colors or when the screen is turned off.
It looks as though the lines could be some sort of seem lines between two display pieces that are joined or bonded together. Does Samsung patch the screens together from multiple pieces?
I am not really happy about these particular lines that are present in the screen.
Has anyone else noticed such peculier lines in their display?
Hello!
Anyone else have seen this before? Would you accept this panel anomaly if it was your own phone?
Hope to get some response here :fingers-crossed:
No mate. I've never heard about such thing. I recommend u to return it and ask for a new one. It seems to be a rear factory issue.
Send from my GT-i9100 using tapatalk 2.
Magnetar83 said:
Hello!
Anyone else have seen this before? Would you accept this panel anomaly if it was your own phone?
Hope to get some response here :fingers-crossed:
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first do not bump posts, u should have patience ma8
since its brand new, just check with the local samsung service center and see that if its a real hardware issue, and get a replacement of the same
I have just obtained a new factory fresh unit. Shockingly, the screen on the new phone has similar lines in almost the exact same position, although these lines are much less obvious than those in the first unit i got.
What the hell is going on at the Samsung factory or whoever makes the screens, it seems like they have thrown all quality control out of the window.
For such an expensive product to have these flaws is in my opinion unacceptable. There must be a lot of people that has received a phone with the same flaws.
Is there any Samsung representatives here that can comment on this quality issue?
Noticed the other day when I opened the camera app that the picture was vibrating and the camera lens was buzzing. And when I'm shaking th phone something is obviously wrong. The objective rattles. Anyone had this issue?? It's an SM-G925F.
C_Karhu said:
Noticed the other day when I opened the camera app that the picture was vibrating and the camera lens was buzzing. And when I'm shaking th phone something is obviously wrong. The objective rattles. Anyone had this issue?? It's an SM-G925F.
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I had this issue. Contacted Samsung and they said I would have to send the phone in for repair. Contacted my carrier and after a lot of difficulty got them to replace the camera sensor and then eventually replace the phone entirely. I'm currently in my 3rd S6 Edge. Never been more frustrated with a cellphone.
Hi guys,
I haven't really seen much feedback from others regarding this problem and I am quite surprised to be honest. I've ordered my s6 edge 2 weeks ago and have been using it for a week without noticing anything.
I've read through some article a few days ago before going to sleep and noticed a terrible pink hue in the bottom half of the screen. I didn't see the problem when I was using the phone in daylight and with the brightness quite high.
So I've ordered a replacement straight away, which came in yesterday.
The screen which I got on the replacement is completely pink, its even worse than the one I already had. Now I was wondering if I just got so unlucky, but I've had 2 friends at work compare their screens to mine (one of them have the regular s6, the other has an edge) and they the exact same issue as mee, although the pink hue is near the top in the s6.
This is a dealbreaker for a phone this expensive in my opinion... If you don't see it thats fine, but once you notice it it gets really annoying.
I've uploaded a short video with the first s6 edge I got, the replacement and my note 4 to show you the issue:
https://youtu.be/ob_5RjF4lPU
The note 4's screen is basically the same resolution and technology and its flawless. I don't know if this is some kind of manufacturing or quality control problem but I think samsung should sort it out.
The version I've got is the s6 edge gold platinum with 32 gb of memory. I would like you guys to take a lok at your screen and let me know if you got the same thing.
The best way to do so is to set it to a decent brightness level, screen mode to go for is "basic" and look at it in the dark, on a plain white background or with some text like I did.
Thanks for helping out!
Unfortunately I'll be returning both of these phones for now and I'll either wait for some later production or have a look at the note 5 or s6 edge plus...
han4mi said:
Hi guys,
I haven't really seen much feedback from others regarding this problem and I am quite surprised to be honest. I've ordered my s6 edge 2 weeks ago and have been using it for a week without noticing anything.
I've read through some article a few days ago before going to sleep and noticed a terrible pink hue in the bottom half of the screen. I didn't see the problem when I was using the phone in daylight and with the brightness quite high.
So I've ordered a replacement straight away, which came in yesterday.
The screen which I got on the replacement is completely pink, its even worse than the one I already had. Now I was wondering if I just got so unlucky, but I've had 2 friends at work compare their screens to mine (one of them have the regular s6, the other has an edge) and they the exact same issue as mee, although the pink hue is near the top in the s6.
This is a dealbreaker for a phone this expensive in my opinion... If you don't see it thats fine, but once you notice it it gets really annoying.
I've uploaded a short video with the first s6 edge I got, the replacement and my note 4 to show you the issue:
https://youtu.be/ob_5RjF4lPU
The note 4's screen is basically the same resolution and technology and its flawless. I don't know if this is some kind of manufacturing or quality control problem but I think samsung should sort it out.
The version I've got is the s6 edge gold platinum with 32 gb of memory. I would like you guys to take a lok at your screen and let me know if you got the same thing.
The best way to do so is to set it to a decent brightness level, screen mode to go for is "basic" and look at it in the dark, on a plain white background or with some text like I did.
Thanks for helping out!
Unfortunately I'll be returning both of these phones for now and I'll either wait for some later production or have a look at the note 5 or s6 edge plus...
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Back when the phone was first released (April), there was plenty of discussion on this. It is a quality control issue.
Snowby123 said:
Back when the phone was first released (April), there was plenty of discussion on this. It is a quality control issue.
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Yeah I understand that, but its almost august now and they still haven't sorted it out. Its a shame.
han4mi said:
Yeah I understand that, but its almost august now and they still haven't sorted it out. Its a shame.
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Totally ?
My Galaxy s6 edge has a weird display issue. Whenever I watch a video that involves a night time scene or a very dark scene there are blotches of black. It makes the video look 8 bit or like watercolor. its especially noticeable when I watch it in a dark room at night with no lights on. There's weird distortion effect. i was wondering if I have a defective display or not.
What is the source
There's a YouTube video titled The Dark Knight The Joker's Last Scene (HD). I can really see the problem in that video. Sorry I can't just link it, since I'm a new member and can't post link. Skip to 2:20 minute mark.
try youtube other hd videos and see.
I've noticed the same issue. Albeit not as consistently. Has happened to me with a couple of videos, where I'd got black blotches with dark/night scenes. Again, it hasn't been consistent. Cannot figure out why. Checked the same scenes on my laptop, and there weren't any problems whatsoever.
This is a common aspect of AMOLED screens to have ink type blotches. Search the older Note 1 2 & 3 forums and even S3 for that matter. These were very common and its not an issue unless you are being over sensitive about it. I think the display curve is to be blamed right now for not being able to reduce this issue to the bare minimum in phones like Note 4 and even the normal S6. But hey, again its not an issue and we should be able to live with it.
kevinthe said:
My Galaxy s6 edge has a weird display issue. Whenever I watch a video that involves a night time scene or a very dark scene there are blotches of black. It makes the video look 8 bit or like watercolor. its especially noticeable when I watch it in a dark room at night with no lights on. There's weird distortion effect. i was wondering if I have a defective display or not.
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Did you find a workaround for the display issue??
Hi, I have the same issue too. What did you do. Did you send for repair and what they said
PetarNikolaev said:
Hi, I have the same issue too. What did you do. Did you send for repair and what they said
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Their reply made me mad. According to them the blotched display is actually a "feature" of my phone. They wouldn't even address this issue as many phones are suffering from it.
chitranshagarwal2000 said:
Their reply made me mad. According to them the blotched display is actually a "feature" of my phone. They wouldn't even address this issue as many phones are suffering from it.
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Yes, I talk with Samsung employee and he told me that it's something like feature. I don't know what is with s7 edge. Does the new model have the same issue ?
PetarNikolaev said:
Yes, I talk with Samsung employee and he told me that it's something like feature. I don't know what is with s7 edge. Does the new model have the same issue ?
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I don't know about S7. But my video playback is certainly ruined.
I think i am just gonna report to consumer court now
So, i got my self Mate 10 Pro week ago, and i've noticed it has some display issues with uniformity.
I've found out this by accident, during reading before sleep i have it at lowest brightness possible, so it doesn't tire my eyes.
Anyway when is it set at lowest brightness (with darker colors present) there seems to be that left side of display is darker than right one.
I took some pictures so you can better see what i mean.
Am i alone in this, or is it widespread with other Mates?
Is this a reason to file up warranty case, or Huawei can get away with it because that seems to be nature of (AM)OLED displays?
It is "itching" me now... To pay like 800 euros for flagship device, only to find out that it has issues.
Can any from you take some pictures of your device and post it?
It has to be done in dark room with lowest brightness.
Hello,
for the pictures with the light in the middle:
What app is this?
I'd be happy trying to reproduce this.
It is OLED Tools app from play Store:
https://play.google.com/store/apps/details?id=com.oledtools&hl=en
Take the last test called Uniformity Test.
When you are there swipe left to lower the brightness.
Also you can choose the color, for my unit problem was best visible with grey and green.
Let me know with results!
My M10 Pro screen looks perfect.
And mine mate 10 pro screen looks all right testing with this app
So it is my unit after all.
Looks like i'll need to send it for a repair.
I have the same. did you return to the website? did they do something?
Just sent it today to the official Huawei Service Centre (here in my country). Now i need to wait a few days for them to receive it, and see what they say.
BTW, you have the same thing, left side darker than right one? Or different?
in my case it is darker in the left corner.
any new news?
What brightness are your pictures? in this app i have left 0 (all black) and right 31 (bright)
When around 8 my bottom screen loocks darker... but i never noticed it during normal usage so i do not care
btw: i can recreate it in chrome too so its not just the app
I think this is normal oled behaviour... I never use it on min brightness anyway/wouldnt have noticed wihtout you pointing it out
Since there seem to be multiple people here with this problem i think its normal oled... just google it
0alfred0 said:
What brightness are your pictures? in this app i have left 0 (all black) and right 31 (bright)
When around 8 my bottom screen loocks darker... but i never noticed it during normal usage so i do not care
btw: i can recreate it in chrome too so its not just the app
I think this is normal oled behaviour... I never use it on min brightness anyway/wouldnt have noticed wihtout you pointing it out
Since there seem to be multiple people here with this problem i think its normal oled... just google it
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exactly...OLED simply works like that... i had similar "issue" with sgs7 phone only in low brightnes..OLED cannot compare with LCD when it comes to flickering or pulsing this is the way they work and we should accept it.
Well, I'm still waiting for device, since the official Huawei repair shop considered/recognized it as display issue. Probably they are waiting for parts (display) so it can be replaced.
EDIT:
Brightness was around 7 in the app. That way the problem was most visible.
I got my phone back today. In service report it states that they changed display along with back side glass (i assume because of waterproof properties of the phone).
Anyhow, with the new display, phone have the same problem, so i guess it isn't the problem per se, its just nature of OLED...
[/COLOR]I'm experiencing the same problem on my 3rd device now. That's right! Third! I've returned my phone 2 times, and gotten a replacement each time. The problem still persists...
Still struggling with the seller and Huawei to get it fixed, but it's looking grim.
I have the same problem. Typical for oled. All Note 4 and galaxy s7 had same problem...
Send it back and get a new one from Amazon. I saw this problem with the camera in white or clears walls. It seems "banding".
Send it back another time, this new unit is worse that last.
[IMG]http://i63.tinypic.com/20j33ma.jpg[/IMG]
Hi! Do you have the problem now and don't exchange it?
I had in january the Mate 10 Pro and sold it, because I had the same display problem.
Then I bought in April the P20 Pro. This device had the problem, too!
1 week ago I got the Mate 10 Pro for a very good price, but this device have the problem again!
I think, it's a normal behaviour of HUAWEI OLED Screen.
You can exchange and exchange it, and the problem will come again.
Same here. Left side is darker at low brightness.
Thinking about trading it in for a normal Mate 10. That one has an IPS display. I really have no use for dual SIM, so I couldn't care less about losing that.
HUAWEI is using LG's OLED panels, so issues are very common. They're not very good compared to Samsung's new panels, but also way cheaper.