Hi All,
Firstly, I'm new here so please accept my apologies in advance if this is entirely the wrong place to open up this thread. Forgive me if I've gone into too much detail here, but thought it made sense to put as much info down - much of the following mayor may not therefore be relevant to the particular problem I'm having.
I have a Galaxy Note 3, which I've had for some 19 months now and it has generally been very good and reliable. I drive quite a lot, and my car is a VAG group car which uses rSAP to connect via Bluetooth - this too has been very stable and reliable.
About 3 months ago I noticed that my battery life had suddenly reduced dramatically, despite no change in use from my part (no new apps, not suddenly watching YouTube 24/7 etc.). I figured the battery had passed it's best, so went to the high street and purchased a new genuine Samsung battery, but this behaved exactly the same as the original battery.
I then noticed, occasionally, that while at home, my WiFi was dropping it's connection to my router, complaining that "Authentication Failed" (despite the WiFi password not having changed). Disabling the WiFi on the phone, and then re-enabling it seemed to fix this.
The following month, I had a notification from my provider that I'd used 80% of my data allowance, and a few days later another warning that I was at 90%. I get 10GB per month in my deal, and AFAIK, I've never in the past come anywhere close to using this up. A few days later, I tried to get online to google something, and landed on an EE page telling me I'd used up all my data for the month, which would reset the following day. I put this down to the WiFi Authentication problem mentioned above.
The following day, the phone told me that an android update was available. I applied this update, and thats when things started going really odd! The phone suddenly became very slow to respond. Sometimes turning the phone on would yield the lock screen with no wallpaper, other times I'd get the wallpaper and nothing else (no digits to unlock the phone for example). And I noticed that when in the car, the rSAP connection would drop off after 10 minutes or so - I put this down to the phone being unresponsive, and called EE.
EE recommended that I return the phone to factory defaults, which I did. After this, the phone is definitely more responsive, but now my rSAP connection drops out after around 2 minutes, and then re-connects. If I am actually on a call, the connection stays up for a little bit longer, but still drops out after 5-7 minutes. If I have the phone plugged into a charger in the car, it stays connected for a little bit longer, sometimes up to 15 minutes, but still regularly drops it's connection.
I noticed that this new o/s has a new feature for "Trusted devices", which I've added the car as, but this made no difference.
It is almost as if, this new version has included some sort of bluetooth power saving feature whereby if nothing much is happening (i.e. I'm not actively in a call), the conneciton drops out after a couple of minutes - unless I'm on external power, in which case it drops out after a bit longer. Prior to the update, it would stay connected, sometimes for hours at a time.
Has anyone else encountered this problem, and can you offer any suggestions as to what I might be able to do to investigate further (eg. are there any bluetooth logs I can inspect?) or better, fix the problem.
Your help is much appreciated
Related
Good morning all. I have a small amount of knowledge about this device (I’ve read a fair bit) but would still classify myself as a novice user. I am able to flash my device and have had android running for a while now. I have a few issues, and just want confirmation that I’m not doing anything stupidly wrong.
Firstly, I have flashed to a number of winmo roms, all with varying degrees of usability. I found them to be slow compared to android. All my rom including the last two roms, chuckyrom tabtastic and chuckydroid, have given me a few issues of varying degrees. They freeze a lot and require a soft reset or to pull the battery. Sometimes, if I try and restart straight away, the red writing on the first screen doesn't come up and the phone vibrates 4 or 5 times. Further to this, they may restart midway through booting up, or if I am transferring a large amount of data or using my phone as a wireless hotspot the phone also resets after a while. I have noticed the phone gets quite warm during this. Best results for a reboot come after pulling the battery and leaving it for 15-20 minutes.
Secondly, I have used a number of different android builds (all HTC based) and whilst generally the phone does not freeze when it is in idle mode, it freezes up to 15-20 times a day when using applications such as facebook, internet explorer, music etc. Is this normal?? I don't get any force close notifications. When people say it is “relatively stable” what does this actually mean – no freezing, 5 freezes a day, 50 freezes a day?? The device also freezes when syncing all data. Sometimes when I am in a call, if a change occurs on the device (text message or other notification comes in, even when on the move which I’m guessing may be location changes in the system) the phone freezes and emits a “bzzzzzzzz”ing noise (well, I don't know how well the word “bzzzzzz” conveys what I’m trying to say, but you may get the picture). All this in turn leads to me needing to re-boot, which then brings into play the issues of rebooting above.
The other day, I noted that the micro-usb cable had what appeared to be small burn marks on it, and the contacts inside the micro-usb cable were a bit corroded/eroded. I do remember a few weeks ago where my phone froze in the middle of the night whilst on charge and the phone became quite hot, possibly resulting in the damage to the cable. Yesterday, I got a new cable and woke up this morning with the phone quite warm again (battery temp was at 39 degrees). This was all whilst using android.
I have tried a number of different winmo roms and android builds, flashed radio, task29, different micro sd cards, formatted sd card etc. I am thinking of reflashing back ot the original rom and if I still have the same issues then sending away to get it fixed. Problem with this is that Telstra here in Australia claim it will be a month and that no replacement phone will be given to me in the meantime. I think I am paying about $160 a month at the moment – surely this is a bit slack not to give me a replacement phone in the meantime? Can anyone share their experiences with Telstra and/or tips when dealing with them?
Any help with the above would be appreciated. Thanks a lot.
No, don't think you're doing anything wrong. Android builds shouldn't be freezing at all, as far as I know. I've tried many builds, and have never had one freeze on me. The current ones are arguably more stable than most Windows Mobile ROMs! Still, Windows Mobile shouldn't actually require pulling the battery that often either.
Based on what you mention it sounds like your phone might be overheating, which would probably be a hardware problem (at least really unlikely to be caused purely by user operation or software). It might be worth checking the battery pins, to make sure all of them make a firm connection to the battery. If not, it could be one is disconnecting as your phone gets warmer. Still, overheating itself is a more likely cause, especially because of what you mention about vibrating x times if you restart it without giving it time to cool down.
I'm no expert, but it might be time to send your phone in for repairs... (if you do, don't forget to remove HSPL & restore stock ROM)
thanks for that help. I think i will send it back, i had already checked the battery pins.
just got rid of HSPL, but now having trouble flashing back to original rom. it jsut gets stuck on the update screen at 0%.... any ideas? i tried via SD card too, and it just gave me the "loading" page....
THnaks!
The only problem I have with the new EVO is it will disconnect from WIFI every few hours forcing me to turn WIFI on and then off again. Anyone else have this problem or is it just me?
Sent from my EVO using xda premium
So far, mine has been rock solid on two routers. Hopefully you didn't get a bum unit.
Sent from my EVO LTE using XDA
i personally haven't had this problem, but you are not alone:
http://forum.xda-developers.com/showthread.php?t=1671744
everyone is complaining about disconnect/reconnect there.
Yes.
Sometimes it's fine sometimes it's not.
I left in the car came back and it didn't reconnect to WIFI on it's own.
Even if I did a WIFI scan it would not reconnect.
Toggled WIFI and it reconnected fine.
FYI, I am rooted.
I have that problem...have had to reconnect 3 times today. No way to tell if you're disconnected either (besides not being able to hit websites, email, play store, etc).
I've had this happen to me a few times. Even with 3g actually. Anyone else experiencing 3g disconnects/reconnects?
Sent from my E4GLTE on XDA.
so, finally this is happening to me this morning, after 2 days of rock solid wifi. this morning I noticed when I turn screen on, wifi was off but connected itself real quick as I was unlocking it. I know it was disconnected because then I got 2 emails and gtalk messages that SHOULD HAVE come trough and notified me half hour prior.
I've been messing with the wifi sleep and power settings ever since, sending myself chat requests to test. it seems 20 minutes is the cutoff time before wifi drops to one bar or disconnects. this is a problem as chat messages should be pushed instantly, not when it gets around to reconnecting itself.
I've tried all different "yes no"options under keep wifi awake, power, etc etc and it seems 20 minutes either disconnects wifi or goes into some low-power wifi that is too weak to get push notifications. it seems to me it checks once every half hour for notifications if "never keep wifi from sleeping" is checked. again, this is a HUGE problem for things like chat programs, fring, anything that uses internet to communicate and not the 3g network.
again,I wasn't having thus problem for the last 2 days till I woke up this morning. This phone isn't getting secret background updates is it?? it still would need to tell me it downloaded and ask if I want to install, right??
me thinks this has to do with network scanning, for lte, as there is no connect or stay connected options for lte,I assume its gonna auto connect and disconnect to save battery like the thunderbolt did. I think its auto low-powering the wireless chip too except 3g in the same manner, unless never disconnect wifi during sleep is checked, and then it just turns it on and off. well,I have one of those weak internal-antenna routers so when it goes low-power, it can't stay connected of or moves or someone walks between me and the router. its a big problem to get chat notifications and Skype calls half hour later than they were sent because my phone is in done kind of auto-power-saving mode. I've spent the last 4 hours messing with this issue.
someone help!!
This morning my WiFi was connected without having to turn WiFi off/on again. I checked the other thread mentioned and my 'Keep Wi-Fi on during sleep' option is already set to 'Always'. I haven't rooted my phone yet so everything is stock.
For me it will show WiFi at the top as if it is connected but I try to do anything online and it won't work till I turn it off/on again. At that point I will receive any old notifications too.
I know for sure it's not my router because my Galaxy Tab continues to work just fine. I also have 3 computers connected to the WiFi with no issues.
Going to try a few more things and fiddle with the 'Best Wi-Fi Performance' option as well even though my signal shows full.
HTC!!!!! its always two steps forward, one step back!! something happened to my phone overnight because now connectivity is just jacked after the phone goes into sleep mode. no new apps installed
its true! the one X forums have way more relevant info than the evo forums have. they have a fix for this, but you have to be rooted. i also found this, which works for our evo:
http://blog.onthegosolutions.com/index.php/2012/05/01/hidden-power-saver-menu-htc-one-x/
How to access the hidden power save menu
Mine seems to not be staying connected when I let the phone sleep for a while. No problems while I am using it or signal dumping just when it's sleeping. I have my settings set to never. Annoying, hopefully fixed with a software update.
After setting the best wifi performance option on it seems that my notifications and wifi work better. Not sure how much this drains the battery though since I am at my desk with it charging most the time.
Sent from my EVO using xda premium
Papichulo06 said:
I've had this happen to me a few times. Even with 3g actually. Anyone else experiencing 3g disconnects/reconnects?
Sent from my E4GLTE on XDA.
Click to expand...
Click to collapse
This started happening to me yesterday, as well as the phone rebooting when it attempts to connect to Veriz -- err, roaming data. I've also had the issue where I had to toggle WiFi to get it to connect to an AP again; these issues used to happen to my OG EVO way back when, so this has to be some sloppy software change management on HTC's part. My EVO's going back to Sprint; I don't pay to beta test.
I already posted in the other thread, but will say this.
Please call sprint and voice your issue. If/when they have enough complaints, someone at htc will look into it and it will hopefully be part of the next update.
Btw, I think one of the triggers is no wifi activity. If you're getting push email every 45-60 min, then wifi remains on. If not, then it shuts off after about an hour.
The hidden power settings applies only to when the battery is low (25 or 15% remaining). Either way, it doesn't fix the problem.
Notch another one with this issue.
I had the issue even when I turned on my phone for the first time. I connected to the wifi during setup and couldn't activate my dropbox because of lack of connection.
Once I got through setup, I turned off wifi, turned it on and it worked again.
But there has been a few other times, especially when I first enter a wifi spot, I need to turn off and turn on.
It is quite annoying. And like somebody else said, there is no way of knowing this until you try something.
this seriously is a huge problem. google voice calls don't come through, emails don't come, anything internet connection. once you on off it,I had 8 missed calls, ten work emails, etc etc. plus if it thinks its connected, shows the wifi bar, but not actually connected, it fubars your 3g data connection for a few minutes trying to connect to something. I am furious about this as I didn't have this problem my first two days with this beautiful phone. now I'm seeing the ugly side, and I don't like it. and I'm not rooted yet so I can't fix it!!!!
the google voice phone calls do NOT come through, and this is a major major problem. wtf was htc thinking??
I wonder if a suitable work around might be to use some wifi keep alive widget running that pings the router every 30-60 minutes...?
I'm not sure, someone more knowledgeable will have to let us know. I imagine it won't without being a huge battery drain. shouldn't auto sync do that anyway? I'll look and try later tonight if don't hear from any experts
I'm not sure what autosync is? I use k9 mail setup with imap/push.
Hi everybody,
i've owned my Lumia 920 for about two months now, and i am (used to be) in love with it. Great hardware, great software, all those issues other people had, with the freezes, the random reboots... i had none. my phone was perfect.
Then i got Portico delivered OTA to my phone last week, and i thought 'great, this is gonna make the phone even better'. i was especially looking forward to the 'keep wifi on when screen is locked' option. I updated my phone (took maybe 20 minutes?), and my brilliant phone was gone. What i'm stuck with since is a collection of all the problems i had been reading about:
random reboots
random freezes needing a soft reset to be usable again
the phone is constantly warm, sometimes really hot, even when i'm not using it
battery life is about half of what it used to be pre-Portico
data connection is constantly dropping, be it 2g, 3g, or lte. if have to switch flight mode on and off again to get a data connection every hour or so
i was playing a game the other day, while charging the phone (original charger and everything) when the phone suddenly died because of an empty battery. so, the phone was using more current than could be supplied by the charger. that never happened, even with the exact same game, before portico
Again, i had none of these issues before the update. Right now i regret having updated to the "bugfixing release" of WP8, because all that did is to introduce all the bugs it was supposed to fix.
Does anybody else experience the same behavior, or maybe have some ideas on what i could do to try and fix them? I didn't do a hard reset yet, i am hoping to fix my issues without wiping the phone.
Thanks in advance for any help or tips
I havent been having the reset problems etc, but I have noticed that since updating, I have had probably half as good battery life. It is really annoying me cos I was so happy that it would last for ages even under heavy use, now it will only make it through the day comfortably with minor use. Im doing a complete discharge, and then recharge and see how that goes. So glad im not having the other problems that people are having though. Actually also disappointed that the camera is still not very sharp. Video is great, stills are average. Why have such lame performance on such a (supposedly) good camera
I haven't had experienced these issues yet. It might be something wrong when update comes OTA.
Only my problem is crackles in the case. I can live with them for now...
I've also been having problems with Portico, I haven't had issues with reboots, but my battery life is terrible. It used to go 15-16 hours on a charge, now I can barely get 7 hours.
Also, weird problem I've been having, when the battery gets too low that the phone automatically shuts itself off...when I plug it in, it takes about an hour to turn back on. It's really worrying me, because I never had this problem before. If anyone else has noticed this, please let me know.
Is there any battery diagnostic for the phone?
Thanks!
I recently purchased a USED S4 Active, and I am having an unusual problem with it.
I will leave my house in the morning. ALl during my drive to work, my data does't work. It's on, it just doesn't have "4g" at the top, and I can't use the internet, etc. Toggling the data does not help, neither does resetting the phone. About the time I get to work (after about a 15 minute drive), my data pops back on.
Today, at work, my phone connected to a stray wifi connection (One that I have used before, so my phone remembered it) just for a minute or two. Once it disconnected from the wi-fi, my mobile data was gone. Just like when I leave my house: It was gone for about 15 minutes, just like before, and then just popped back on like everything was OK.
I don't THINK this is an issue with my particular phone, but if it is I need to know so I can return it. I've searched high and low, but no one else seems to have had this problem. So I figured I would turn to the best!
Model: Samsung Galaxy S4 Active
Android version: 4.2.2
AT&T phone, but unlocked and working under the T-Mobile network.
Bump, i guess.
I have a bit of an update over the weekend. Apparently this isn't JUST from wi-fi. I had it turned off over the weekend, and I still would get dropped data for about 15-30 minutes at a time, about 2 or 3 times a day. I would have full bars, have good phone service, but just no data connectivity. The "Mobile Data" option is on the entire time, it never shuts off.
I'm going to the T-Mobile store hopefully today or tomorrow, but my hopes aren't high. I'd much rather get help from people who know what they're doing.
I'm running stang5litre Ediition 5.0 OC1. Works fine, touchwiz home crashes on boot sometimes.
It got a wee bit of blunt force trauma, specifically something dented the back right above the sim card symbol(in the plastic, not the actual sim card), the battery a little, and cracked the screen.
It then refused to connect to wifi or cell towers, so I rebooted a few times, and it started to work.
Now it takes a long time to get an IP address from wifi, and seems to have a lot of disconnection issues. Youtube videos for example will load really slowly, and then run out of buffer, "There was a problem while playing Tap to retry". But not in a consistent manor, do it five times in the first 10 seconds of a video, but then got to 2:30 fine. (And then wifi completely disconnected)
Also wifi disconnects a few times a day(that I notice), and it seems to lose cell tower connection at the same time.
Now, that's some odd symptoms, but easily chalked up to apophenia.
So how could I go about getting real information about how the radios are performing?
Didn't look like any of the USSD codes were relevant except a debug menu one, but it didn't work.
Many thanks for any tips on how to look into this. (Especially terminology stuff, if I know what things are supposed to be called I can search better)