Hello all, I'm having a slight problem, I noticed that AT&T keeps trying to roll-out a new software update, however, my Galaxy S6 Active will download it fine, and then when trying to install the update I get prompted with the message "The install cannot be completed".
I thought at first this must be due to an application that I had disabled, but unfortunately it was not the case as I enabled every blocked app, and yet I still got the same error.
8 files still remain disabled even though I tell Debloater to "unblock" all and they include the following (I have tried countless times to enable these files with no luck):
ContainerAgent2.apk
EmergencyLauncher.apk
KnoxBBCProvider.apk
KnoxKeyguard.apk
KnoxShortcuts.apk
KnoxSwitcher.apk
KnoxTrustAgent.apk
KnoxVerifier.apk
I even performed a hard factory data reset, and these apps still remained blocked. I just want to be able to receive OTA software updates. Any ideas on what I can do? Thanks.
Install the original firmware via Odin.
DarthVayda said:
Hello all, I'm having a slight problem, I noticed that AT&T keeps trying to roll-out a new software update, however, my Galaxy S6 Active will download it fine, and then when trying to install the update I get prompted with the message "The install cannot be completed".
I thought at first this must be due to an application that I had disabled, but unfortunately it was not the case as I enabled every blocked app, and yet I still got the same error.
8 files still remain disabled even though I tell Debloater to "unblock" all and they include the following (I have tried countless times to enable these files with no luck):
ContainerAgent2.apk
EmergencyLauncher.apk
KnoxBBCProvider.apk
KnoxKeyguard.apk
KnoxShortcuts.apk
KnoxSwitcher.apk
KnoxTrustAgent.apk
KnoxVerifier.apk
I even performed a hard factory data reset, and these apps still remained blocked. I just want to be able to receive OTA software updates. Any ideas on what I can do? Thanks.
Click to expand...
Click to collapse
Hi,
Have you found a solution? what you have to able to OTA update works?
tks!
Related
Hi,
I have a Galaxy S3 (I9300), and recently encrypted the device to enable to me to use my employer's exchange email service (NHS.net). The encryption process went without issue and my phone has been working normally since (about 2 weeks). However I have now received a message for a 170Kb OTA firmware update for the phone. When I click "Update now" is says the following:
Unable to update new software. Device is encrypted. Decrypt?
Click to expand...
Click to collapse
If I click OK it takes me to the "Security and lock screen" sub-menu in settings. In here the "Encrypt device" button is greyed out (as expected) and there seems to be nothing more to do. The update does not proceed. If I click cancel the device re-prompts me later anyway.
The problem is that my device keeps on prompting me to update with my only two options either to proceed as above (and get nowhere) OR postpone the update for up to 3 hours and get prompted again.
So now I am trapped in a situation where my device is nagging me to update but gives me no way to do so. As far as I am aware, encryption of an android device is irreversible without a factory reset so I am confused as to why the firmware update even asks for it?
Am I missing something here or is this a crappily designed security update from Samsung? I really don't want to have to factory reset my device then re-download all my software AND re-encrypt my device to use my email for a 170kb update; especially if this will happen again!
Any advice would be much appreciated,
Thanks
MalcontentUK said:
Hi,
I have a Galaxy S3 (I9300), and recently encrypted the device to enable to me to use my employer's exchange email service (NHS.net). The encryption process went without issue and my phone has been working normally since (about 2 weeks). However I have now received a message for a 170Kb OTA firmware update for the phone. When I click "Update now" is says the following:
If I click OK it takes me to the "Security and lock screen" sub-menu in settings. In here the "Encrypt device" button is greyed out (as expected) and there seems to be nothing more to do. The update does not proceed. If I click cancel the device re-prompts me later anyway.
The problem is that my device keeps on prompting me to update with my only two options either to proceed as above (and get nowhere) OR postpone the update for up to 3 hours and get prompted again.
So now I am trapped in a situation where my device is nagging me to update but gives me no way to do so. As far as I am aware, encryption of an android device is irreversible without a factory reset so I am confused as to why the firmware update even asks for it?
Am I missing something here or is this a crappily designed security update from Samsung? I really don't want to have to factory reset my device then re-download all my software AND re-encrypt my device to use my email for a 170kb update; especially if this will happen again!
Any advice would be much appreciated,
Thanks
Click to expand...
Click to collapse
why dont you use kies? maybe that will fix the problem
John Death said:
why dont you use kies? maybe that will fix the problem
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Click to collapse
Hi,
Tried Samsung Kies repeatedly; it downloads the update and then during the "Firmware upgrade in progress" times out after an hour.
Looks like I am the only person experiencing this problem; may have to factory reset the device after all.
MalcontentUK said:
Hi,
Tried Samsung Kies repeatedly; it downloads the update and then during the "Firmware upgrade in progress" times out after an hour.
Looks like I am the only person experiencing this problem; may have to factory reset the device after all.
Click to expand...
Click to collapse
You are not the only one, I am experiencing the exact same problem with encrypted device and not being able to install updates.
So far I have not been able to find a solution.
Manually apply OTA updates is in testing and a few have got it to work: I cant post a link but I did a search on these forums and found a tread about it.
Hope we can find the answer
Encrypted GALAXY S3 update
I am experiencing the exact same problem with encrypted device and not being able to install updates as my device is encrypted due to the Exchange! Hope someone already solved this issue? TIA
FYI
---------------------------------
Update From
IMM76D.I9300BUALE6
to
IMM76D.I9300BUBLG3
Same problem here. I would appreciate any idea. OTA updates usually work fine with my Asus Transformer, so this should be a Samsung related problem.
steinmarder said:
Same problem here. I would appreciate any idea. OTA updates usually work fine with my Asus Transformer, so this should be a Samsung related problem.
Click to expand...
Click to collapse
Update: For my phone, it actually seems possible to decrypt the device via the Security Menu. Samsungs support told me that this has to be done before the update can be installed....
I was also getting this a few weeks ago but when I connected to my pc and ran the update through Kies it updated without having to decrypt first
I've now removed my exchange connection to nhs.net and decrypted so unable to test
Sent from my GT-I9300 using xda app-developers app
neilybealy said:
I was also getting this a few weeks ago but when I connected to my pc and ran the update through Kies it updated without having to decrypt first
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
We too are experiencing this problem despite Samsungs "SAFE" (Samsung Approved For Enterprise) designation on the S III.
What version of KIES did you use? I've tried v2.2 and v2.3
Remove Exchange Email First
Vicntc said:
We too are experiencing this problem despite Samsungs "SAFE" (Samsung Approved For Enterprise) designation on the S III.
What version of KIES did you use? I've tried v2.2 and v2.3
Click to expand...
Click to collapse
I realize this thread is a little old but i'll reply anyway. I've seen on other forums that your enterprise email is causing the issue. You have to remove your enterprise email/exchange acct in order to decrypt the device. Once removed, the option to decrypt should be available. You may then accept the OTA. Your phone is only doing what it's told to do by the exchange server. It might be a ***** to remove the account but i think it would still be easier than a factory reset.
haddy17 said:
I realize this thread is a little old but i'll reply anyway. I've seen on other forums that your enterprise email is causing the issue. You have to remove your enterprise email/exchange acct in order to decrypt the device. Once removed, the option to decrypt should be available. You may then accept the OTA. Your phone is only doing what it's told to do by the exchange server. It might be a ***** to remove the account but i think it would still be easier than a factory reset.
Click to expand...
Click to collapse
Thanks for the post haddy17. We have investigated that option but when you're working with potentially thousands of staff/employees, it's a tad cumbersome to have them remove, upgrade, reconfigure. If it were just me, it would be fine. We're currently trying to get a response from Samsung and while we have made some progress, it's not clear where the end may be...
You are probably using Exchange servers? One way could be to change ActiveSync policy to not require encryption on device. This is selectable feature. Or maybe create two policies and move clients between them from request of user.
There are still shortcomings what comes to corporate security and Android mobiles (well there are issues on other platforms too)
I am having an issue with updating via OTA with Verizon. The OTA update came out a couple of weeks ago but I never received notice. When I went to search for it I got an error message, no matter where I was or whether it was on 3g, 4g or wifi. The message states "service unavailable". My service is working fine and I can use the internet without any issues. I called Verizon and they didn't know what was causing it but they did confirm I have an update available. I have powered off, taken out the battery cleared cache, tried to update manually with ODIN (which failed) and have come to my wits end. I am trying to avoid factory resetting the device and having to wait for all my apps to be reinstalled. I have rooted several devices before but don't want to do that this time.
Does anyone have a suggestion to help me accept the OTA from Verizon? Again, I am locked and unrooted running everything stock.
Thanks for your help!
Hi all,
I just got an S5 today and it has KitKat 4.4.2. I accidentally clicked on the "Software Update" button in the "Settings>About Device" page and it started downloading Lollipop OTA. I couldn't find any way to stop the download. I have no intention of upgrading to Lollipop any time soon, so now I'm stuck with nearly 1GB of wasted space and an annoying nag to update.
I've been looking through this forum and it seems like the only ways to get rid of the nag and clear out the downloaded update require a rooted device. I prefer not to root my device so I'm wondering if there's any way to get rid of the nag and the downloaded OTA update without rooting. Do I pretty much have to do a factory reset?
If factory reset is my only route, will the OTA update just get automatically pushed back out and downloaded to my phone in a few days or weeks? If so, there wouldn't seem to be much of a point in doing a factory reset if the update will just come back. Any ideas or advice would be greatly appreciated.
Regards,
John
You can try http://forum.xda-developers.com/tmobile-galaxy-s5/help/prevent-ota-root-4-4-2-t3064541
In my case, disabling "Software updater" or something similar in Application Manager stopped the auto update (you can verify by tapping on "Software update" in settings again and nothing should happen).
Thanks for taking the time to respond. The post you linked was one of the articles that I looked at previously. The suggestions in the post seemed to only be applicable to rooted devices so I wasn't really able to use them. But thanks for linking it nonetheless.
In the Application Manager, I see two "System Update" applications. One can be turned off but other can't so I guess by default that that will be the one I'll stop. When I try to turn "Software Update" off, it gives me a nasty warning about stopping a system app and causing instability. Has turning off that application caused any instability on your device?
Also, all of these suggestions deal with how to prevent the OTA from downloading, but do you know of any way to get rid of the update and free up the space once it's already downloaded? I accidentally downloaded the OTA update and I'd like to remove it and have the phone not download it again. Will I have to do a master/factory reset in order to get rid of the update?
Thanks again for your help.
That nasty warning appears every time you try to disable ANY app, not just this one, and I've disabled a bunch of default bloatwares without any side effect. So you can just go ahead and disable it. As for the downloaded update, I would suggest using a file manager to list all files in the internal storage and sort by size, it would likely be the biggest file.
Thanks for the advice, Master 619. I tried using a file manager, as you suggested, but the file is not showing up. I'm pretty sure it's because my device isn't rooted and that file is in a protected area so I can't get to it. I'm figuring that I'm just going to have to do a master reset and then disable the "System Update" application.
My ZW2 has never been able to take an OTA update. I have, so far, been manually updating by sideloading with ADB. It's paired to a HTC One M8 and I checked that all the various services are up to date, but I get "downloading" followed by "something went wrong". I've tried it with just the BT connection and with wifi. It just refuses to download the update.
Also, so far only people here seem to have been posting the update zips. Is there an official repository for these updates anywhere?
Thanks!
Note: the watch is bone stock with nothing touched. It's not even bootloader unlocked.
Solved - turned out to be a firewall issue
So, I figured out that it was my phone's firewall causing the problem. I had the Zenwatch manager app blocked. I failed to realize that the phone depended on a local app to download updates.
Hey all,
My phone updated today and ever since I cannot move past the initial lock screen. When unlocked, the UI appears to crash and send me back to the lock screen. My pin code works for turning the phone off, restarting the phone and putting it into emergency mode, which indicates some sort of UI crash.
Because this is a new account I can't post a link to a video of the issue directly, but the YouTube video code is: 8ZhlH-Tt-NU
I have tried the standard fixes like wiping the cache partition and booting into safe mode, but these don't seem to make any difference. Unfortunately I never logged into my Samsung account on this device, so their 'Find My Mobile' service is not an option. I am however signed into my Google account on the device and it does have wifi/network enabled.
The phone is running PPR1.180610.011/G965FXXU2CSA8
On the phones internal memory is a bunch of photos from a recent trip to Japan, I'm a fool for not backing these up sooner but I would hate to lose them.
Has anybody experienced anything like this before, and is there any way for me to get back into the phone, or atleast recover the photos that I took?
Thanks!
Edit:
One potential route out of this I can see is sideloading the same or a subsequent OTA update using ADB to hopefully fix the issue. Unfortunately despite some digging I can't find any updates that will allow installation from: PPR1.180610.011/G965FXXU2CSA8
If anybody has any information on this specific firmware version (Is it beta 3? beta 4? ect.), its installation path and where files relating to it may be listed/hosted it would be appreciated. Also how disasterous would it be to take a mismatched OTA upgrade and modify the metadata to allow it to be sideloaded onto the phone? I assume this would almost certainly break the OS completely but I'm not too sure.
You can try to flash your firmware again with ODIN, but with the HOME_CSC (Important!)
profi_fahrer said:
You can try to flash your firmware again with ODIN, but with the HOME_CSC (Important!)
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Click to collapse
Thanks for the reply Profi I had no idea using HOME_CSC would retain user data. I have tried flashing a few different versions of Pie (wish HOME_CSC) using Odin but with no luck, every time the phone boots I have the same problem. Do you know if there is a sure way to downgrade to Oreo while retaining user data? I have seen a few posts of people attemping this and getting stuck in bootloops, eventually requrining them to factory reset.
To give a final update on this. I attempted the Oreo downgrade, upon reboot the phone was stuck in a bootloop so I updated to Pie again. When the phone booted I tried the pin code as quickly as I could, and after some glitchy graphics on the screen it unlocked. From here I turn on the stay awake while plugged in feature in the developer options and managed to transfer all my data over to PC.
I don't believe it was the firmware changes that actually made any difference, because any further attempts to put my pin in, to remove the pin code for example, failed and cause the same crashing behaviour.
All data is recovered, I have factory reset the phone and all appears to be behaving as normal again. If anybody stumbles upon this with the same issue, all hope is not lost, but unfortunately I was unable to determine a realiable way to overcome it. It seems in this case it was just dumb luck.
Thanks for the assistance.