Has anyone had any success fixing the hardware on these units? As I have mentioned elsewhere on these boards, I dropped mine and now two things have happened: Firstly having successfully upgraded the ROM/firmware to XDA, the touch screen has stopped working almost completely. Occasionally it does respond to the touch, and the bits which respond are uniform but aren't the bits where you have touched!
Secondly some vertical lines have started to appear to the extreme right 2-3mm of the screen, indicating that there is some type of chip at the edge of the screen??? (someone suggested the digitiser but when I tried to ask a question about this, no one seemed to know what or where a digitiser was) In addition, when I press on the casing at where the lines emanate, the lines get worse.
I took the back off and found that it does seem very difficult indeed to get at the screen to replace it. Secondly, there are some difficult-to-identify bits floating around inside it (they may be just retaining pieces for the lower left hand case screw which is missing)
As there has suddenly appeared a job lot of 100 of these (obsolete?) screens floating around New York I was wondering whether it was in practice possible to replace one or is the amount of work involved cost-prohibitive?
It would be kinda nice to get this unit operational again (especially now that I have successfully loaded your ROM and unlocked it) if this could be done at not too great a cost.
The digitiser is also known as the glasstop and it's the pressure sensitive cover over the top of the LCD - it is a seperate unit although attached firmly to the LCD it can be replaced.
Try www.ppctechs.com for a price? It's farly easy to remove the screen if you want to do it yourself - I've seen a few guides on the internet.
Richard.
p.s how much / where was the job lot of screens?
china
They seem to be originating in China though I had a disastrous time getting hold of some. I got two. not sure if they are the sony originals but will try to install and report back if I can figure out how to get one in.
Where did you see the instructions on taking this thing apart?
Hello,
I have the white screen of death at the moment, and i'm pretty sure its a hard ware issue - 've narrowed it down to being an issue with the connectors in the ribbons... I'd like to take the hermes apart - Is there a guide on doing so anywhere on the net - I'm having trouble finding one -
cheers - JJ
Hi JJ,
I would recommend taking a look at Mike's (a fellow moderator) site here. He has a wealth of info on the subject of tearing apart the Hermes.
Good luck!
after viewing the youtube video - I've decided to take it to the shop....
wise move!
Believe it or not .... Seeing How easy he did it in the Youtube Video it's Super Easy. I thought Like you did but I"m on Tmobile with No warrnty so I had no Choice ..... Here I am Two Hermes Deep and both Taken apart And I Changed Housing Myself And Made Sure all Connections Were Secure and no More White Screen Of Death.
so you too had the white screen of death? and tell me, did taking it apart and sticking it all together again fix the problem immediately?
I know this question wasn't directed towards me, but I thought I'd answer anyway. The "white screen" problem is caused by a loose connection between the LCD and board. So, by reattaching them, the problem will be fixed immediately. Well, that is of course unless it's something else...
Jonjamesm said:
so you too had the white screen of death? and tell me, did taking it apart and sticking it all together again fix the problem immediately?
Click to expand...
Click to collapse
Hey all,
I recently had an accident with my 32GB Touchpad I managed to recover from, so I thought I'd share the story for the benefit of anyone else who encounters the same issue. That said, if you do have this problem, proceed at your own risk. I am not advising you to do anything I did below, rather I am sharing my own experience.
Basically it got dropped around 6-8 feet down a carpeted stairwell. It appeared to land on the side edge with the volume button. To my surprise, the screen wasn't cracked and the buttons responded, but it wouldn't respond to touch.
First, I know this isn't covered by the warranty. [SOAPBOX] Of course, one could just lie to tech support and possibly get it covered, but that isn't how I roll. I've gotten by well in life by being straight with tech support but not taking any bs, not gonna change now.[/SOAPBOX] So, I did a live chat with tech support just to see what it would cost. Short answer, $238 for a tablet I paid $150 for. So no, I decided that if I couldn't fix it myself I'd part it out to others with broken displays etc, or give it to a dev. If I got any money for it, I'd buy an actual android pad.
Once again, PROCEED AT YOUR OWN RISK! I take no responsibility if you damage or brick your device.
Past experience told me that most likely a connector inside was the culprit. I search the forums and interwebs for dissembly instructions. I couldn't find any good ones, but managed to figure it out from the following two links;
http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/Countries/_MultiCountry/disassembly_handhe_2011617223529.pdf
http://www.techrepublic.com/photos/cracking-open-the-hp-touchpad/6253940?seq=8&tag=thumbnail-view-selector;get-photo-roto
If anyone knows a good dissasembly tutorial i missed on youtube or elsewhere, please post it. Anyway, I found the ribbon cables from the panel were indeed partially pulled from their connectors (see attached ribbon 1.jpg). Flipping up the black covers (see attached ribbon 2.jpg) I was able to reposition it and flipped the covers back down.
After a bit of trouble reassembling it (due to my being rough with the side catches around the bezel), my Touchpad is back to its former self, not counting a few scuffs in the plastic around the bezel from by hamfisted work. I'm happy, and my wife is happy I'm not eyeing the Touchpad I just gave her for her birthday . I hope someone benefits from this post, as I've benefited from others' posts here. Just trying to give back.
interesting read. Knowing what you know now, how long would think the whole process would take?
a40dayflud818 said:
interesting read. Knowing what you know now, how long would think the whole process would take?
Click to expand...
Click to collapse
No more than 15 minutes. Of course, I'd try to find a better tool like the one pictured in the linked PDF in my post above. Just gotta be sure the catches around the bezel are free so as not to pull up them up as you lift the lcd panel. They're actually separate pieces of plastic, not part of the bottom mold. One had slide out from under one of the PCBs. I had to remove a few screws to lift said PCB to reposition the catch, otherwise the panel wouldn't snap back in fully.
Nomedias said:
If anyone knows a good dissasembly tutorial i missed on youtube or elsewhere, please post it.
Click to expand...
Click to collapse
It's not a video, but the steps for various replacements are quite well explained here : http://www.ifixit.com/Device/HP_TouchPad
Sine. said:
It's not a video, but the steps for various replacements are quite well explained here : http://www.ifixit.com/Device/HP_TouchPad
Click to expand...
Click to collapse
I definitely give the thumbs up with that tutorial. Very good. A pocket knife blade was my tool of choice to take the cover off!
Thanks for the tutorial.
Sorry to revive the old thread. However, my touchpad is not responding to touch, everything else is functional (it boots perfect and able to update using JC toolbox to latest 4.4.4).
I tried to plug unplug the video connector few times (after disassembling) but still it does not respond to touch. Any suggestion will be highly appreciated.
Thanks in advance.
Mac
Do you still have WebOS or a touch enabled recovery installed? That could help determine if the problem is more likely hardware or software. If it is hardware you have already done what I could do.
Sent from my SM-T900 using XDA Premium HD app
Nomedias said:
Do you still have WebOS or a touch enabled recovery installed? That could help determine if the problem is more likely hardware or software. If it is hardware you have already done what I could do.
Sent from my SM-T900 using XDA Premium HD app
Click to expand...
Click to collapse
I have completely wiped the system and removed the WebOS by using JC toolbox. However, I do have touch recovery and while booting in recovery also have problem for touch(does not respond to touch, can select using volume up/down and home button). Does it mean touch screen is now defective? Can it be replaced and is it worth try? Appreciate your input.
Thanks
macwindows said:
I have completely wiped the system and removed the WebOS by using JC toolbox. However, I do have touch recovery and while booting in recovery also have problem for touch(does not respond to touch, can select using volume up/down and home button). Does it mean touch screen is now defective? Can it be replaced and is it worth try? Appreciate your input.
Thanks
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Click to collapse
I would agree it sounds like either the digitizer or control board may be bad. I don't know enough to say more though. As for if it is worth it, do a search on eBay. Used Touchpads sell for under $100. New for around twice that. Nonfunctional units sell for under $50. Maybe you get lucky and can buy one with a working digitizer. If it were me, I would buy a functioning used Touchpad and sell the bad one. Or keep it for spare parts. With current more powerful 10" tablets selling new for $300-500, I'd be careful not to put too much into it.
Good luck!
Sent from my SM-T900 using XDA Premium HD app
I couldn'd find any "more powerful" tablets with 32GB ram and wireless charging. Do you know some? I bought a used touchpad then.
ranjib said:
I couldn'd find any "more powerful" tablets with 32GB ram and wireless charging. Do you know some? I bought a used touchpad then.
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Click to collapse
You got me on wireless charging. ☺ Not counting that I was thinking of a Nexus 9 or 10, or a Galaxy Tab. A Galaxy Tab Pro 10.1" 16GB goes for $320. It has a microSD slot and an Exynos 5 Octa CPU.
Sent from my SM-T900 using XDA Premium HD app
Well if my son continues to beat my TP up the way he does, I will definitely look at this method for the first step to solving possible touchscreen issues haha, thanks
Nomedias said:
Hey all,
I recently had an accident with my 32GB Touchpad I managed to recover from, so I thought I'd share the story for the benefit of anyone else who encounters the same issue. That said, if you do have this problem, proceed at your own risk. I am not advising you to do anything I did below, rather I am sharing my own experience.
Basically it got dropped around 6-8 feet down a carpeted stairwell. It appeared to land on the side edge with the volume button. To my surprise, the screen wasn't cracked and the buttons responded, but it wouldn't respond to touch.
First, I know this isn't covered by the warranty. [SOAPBOX] Of course, one could just lie to tech support and possibly get it covered, but that isn't how I roll. I've gotten by well in life by being straight with tech support but not taking any bs, not gonna change now.[/SOAPBOX] So, I did a live chat with tech support just to see what it would cost. Short answer, $238 for a tablet I paid $150 for. So no, I decided that if I couldn't fix it myself I'd part it out to others with broken displays etc, or give it to a dev. If I got any money for it, I'd buy an actual android pad.
Once again, PROCEED AT YOUR OWN RISK! I take no responsibility if you damage or brick your device.
Past experience told me that most likely a connector inside was the culprit. I search the forums and interwebs for dissembly instructions. I couldn't find any good ones, but managed to figure it out from the following two links;
[Removed Links... Noobie here]
If anyone knows a good dissasembly tutorial i missed on youtube or elsewhere, please post it. Anyway, I found the ribbon cables from the panel were indeed partially pulled from their connectors (see attached ribbon 1.jpg). Flipping up the black covers (see attached ribbon 2.jpg) I was able to reposition it and flipped the covers back down.
After a bit of trouble reassembling it (due to my being rough with the side catches around the bezel), my Touchpad is back to its former self, not counting a few scuffs in the plastic around the bezel from by hamfisted work. I'm happy, and my wife is happy I'm not eyeing the Touchpad I just gave her for her birthday . I hope someone benefits from this post, as I've benefited from others' posts here. Just trying to give back.
Click to expand...
Click to collapse
Hello to anyone reading this,
This crack in the board happened after it went through the clothes washer, and it was gf's phone so i feel really horrible about it .
Anyways i have yet to even find out what this piece of the board is named. It's cracked in two places on the vertical part of the board that leads down
to where the usb connector is located (everything else appears looks ok just these two cracked pieces). I'm just looking for any help at all, hoping
someone might be able to offer any help at all, or if it's even possible to salvage. I have an uncle that is got a good amount of experience in
soldering/electrical stuff and can handle the soldering/fixing since im still a bit of a noob, but he was unsure about how to go about it since it would
require some very small wires to fix the connection traces, so if anyone can offer any advice or instruction on mending i would greatly appreciate and
can send some BTC for your help. I attached 2 images, and can supply more if you need more detail.
So far the only thing i can think of is to get a broken board and remove the part i need at the easiest location it could be re-attached... no clue if that easier area exists though..
So my Z5C slid off the table and barely struck something not even that hard but apparently at exactly the wrong angle and now the screen is broken. There is a huge broken part on the top going all the way across (and a few more spider veins outside the used area) and the bottom half of the touchscreen just plain does not work. I contacted SONY to ask what it would cost to repair and, while the response was a bit confusing (English as a second language I guess) they basically stated that they would not do even a paid repair of a broken screen on a Z5C apparently. I was told to find a third party to repair it. I have exactly zero confidence in doing a repair myself (for starters, I guess this means the digitizer is broken since the bottom half of the screen does not work and I've always heard those are a PITA to replace but also whenever I replaced the back on my Z3C it would inevitably come loose again and the last thing in the world I want is for the screen to be falling off all the time.)
So basically I need to at least find out how much it would cost. Preferably I'd like to find a local place too so I can just bring it in when I get up the money to actually do it. But I have no idea how even to find them. And they couldn't tell me anything (no officially licensed repair shops or anything like that.) The fact is, I don't even know what to look for to find someone at least semi-reputable. And once again, the last thing in the world I want is for my screen to start falling off the way all those Z3C backs did.
Also, by any chance would anyone have even just a rough idea how much it would cost? Obviously if it ends up being more than the cost of buying a new Z5C on eBay it would make more sense to do that (whenever I can afford it anyway, but geez.)
Nazo said:
So my Z5C slid off the table and barely struck something not even that hard but apparently at exactly the wrong angle and now the screen is broken. There is a huge broken part on the top going all the way across (and a few more spider veins outside the used area) and the bottom half of the touchscreen just plain does not work. I contacted SONY to ask what it would cost to repair and, while the response was a bit confusing (English as a second language I guess) they basically stated that they would not do even a paid repair of a broken screen on a Z5C apparently. I was told to find a third party to repair it. I have exactly zero confidence in doing a repair myself (for starters, I guess this means the digitizer is broken since the bottom half of the screen does not work and I've always heard those are a PITA to replace but also whenever I replaced the back on my Z3C it would inevitably come loose again and the last thing in the world I want is for the screen to be falling off all the time.)
So basically I need to at least find out how much it would cost. Preferably I'd like to find a local place too so I can just bring it in when I get up the money to actually do it. But I have no idea how even to find them. And they couldn't tell me anything (no officially licensed repair shops or anything like that.) The fact is, I don't even know what to look for to find someone at least semi-reputable. And once again, the last thing in the world I want is for my screen to start falling off the way all those Z3C backs did.
Also, by any chance would anyone have even just a rough idea how much it would cost? Obviously if it ends up being more than the cost of buying a new Z5C on eBay it would make more sense to do that (whenever I can afford it anyway, but geez.)
Click to expand...
Click to collapse
I bought a complete screen including the frame for 29 euros. You can do it using the tutorials on youtube. Its easy.
That literally was not my question.
Anyway, probably it would end up costing so much as to not be worth it. For now I'll probably have to count on just buying a new one whenever I can (well, that will be a while.)
BTW, in retrospect I suspect mine was actually a refurb after one such repair incorrectly sold as "new." The screen was kind of loose when I got it and never sat completely flat. Honestly I should have sent it straight back. Looking over it I suspect now that this is the reason it broke so thoroughly so easily from a very light drop off of a table (not even human height.) Because the screen wasn't sitting right that part was especially vulnerable and weaker and I notice that the line that went across went to the point where it was sticking up the most excessively. Ironically the screen now sits completely flat where it would not before after this break (which it shouldn't do if it were simply loose.) So this is part of the reason I'm not exactly super excited about the idea of repairs. I know from first-hand experience just simply trying to make a back stay on that the end result rarely can match the proper quality level and the screen is even more important. It has become a bit of a point of obsession for me probably because I've replaced the back so many times on my Z3C I've lost count and every single time it came loose again before eventually breaking. (At this point my Z3C back is a bunch of tape. I can't protect the camera because it needs something super clear sticking out a bit to allow it to move outward, so eventually it will probably get enough dust inside to break or something.)
Anyway, I have no desire to discuss trying to repair it myself. I was thinking maybe a professional can do better, but honestly the more I think about it the more I think I'd rather just save up and buy a new one. (I can get one for around $150 on eBay if I don't mind waiting a full month for shipping. My suspicion is that's actually not that much more than the repair cost if you add labor anyway.)