Hi,
I recently bought a black z5c from handtec and I'm currently using it on US T-Mobile.
I think I have the apn settings set correctly but I'm only getting one bar for LTE here in LA, even outside with no buildings.
HSPA, however, has strong signal. Any recommendations?
Tuan
Sent from my E5823 using Tapatalk
I get very good signal with mine. Even with one bar I get good speeds (tested via speedtest).
You can just use the download internet settings under networks/more if you are worry about using the wrong apn settings.
I'm also using T-Mobile.
Sent from my SM-N910T using Tapatalk
Reception issue or perceived reception
I am having the same issue, but on AT&T. My model is the E5823, black. I have been swapping my sim card back and forth between the z5c and my Nexus 5 and have noticed that the nexus will have full bars of LTE while the z5c will have maybe one bar. More importantly, though--the db reading from the phones are almost exactly the same and the download speeds are very similar as well. So I think this may not be a reception issue in my case, but an issue with how the z5c displays reception vs how the nexus 5 does. The nexus 5 with full bars should having blazing LTE speed. Sadly, both of these phones are giving me barely 3 mb download speeds. I think AT&T may be having an issue in my area but I can't get a customer service rep to acknowledge it.
I hope I'm right--I'm loving this phone despite the terrible (possibly perceived) reception. I have downloaded an app called real signal and it shows a more accurate reading of actual reception and it is confirming my suspicion.
fortheoceans said:
I am having the same issue, but on AT&T. My model is the E5823, black. I have been swapping my sim card back and forth between the z5c and my Nexus 5 and have noticed that the nexus will have full bars of LTE while the z5c will have maybe one bar. More importantly, though--the db reading from the phones are almost exactly the same and the download speeds are very similar as well. So I think this may not be a reception issue in my case, but an issue with how the z5c displays reception vs how the nexus 5 does. The nexus 5 with full bars should having blazing LTE speed. Sadly, both of these phones are giving me barely 3 mb download speeds. I think AT&T may be having an issue in my area but I can't get a customer service rep to acknowledge it.
I hope I'm right--I'm loving this phone despite the terrible (possibly perceived) reception. I have downloaded an app called real signal and it shows a more accurate reading of actual reception and it is confirming my suspicion.
Click to expand...
Click to collapse
This is exactly my experience. Not as many bars as my other phone, but actual signal strength is almost identical. I think it's just a difference in how they are showing bars. I think signal strength is actually good.
Sent from my E5823 using Tapatalk
phositadc said:
This is exactly my experience. Not as many bars as my other phone, but actual signal strength is almost identical. I think it's just a difference in how they are showing bars. I think signal strength is actually good.
Sent from my E5823 using Tapatalk
Click to expand...
Click to collapse
I'm glad to hear that. This was driving me nuts thinking I'd have to return a phone that I imported and eat a 15% restocking fee. It's also really the only small phone I had my eye on once I saw that the Nexus 5X would be just as big as the regular sized Xperia Z5.
I'm experiencing something similar. I think I have 1 less bar of 4G signal in every place compared to my previous phone. But the phone still works great and seems to not drain more battery regarding this.
But the "time without signal %" is considerably lower than before. (Still. This could be just because of the bad 2G/3G signal at home, which is terrible and is improved now).
Also. Im now getting 4G+ signal (I think it's based on CAT 6). But maybe the strength is just the same as with 4G.
One more thing:
I bought my phone in Italy but I'm using it in Spain. Could that be an issue? I dont think so...because in Europe the LTE bands are almost the same everywhere.
Also. What would happen if we disable all other LTE bands from other countries? Could that help?
Sent from my E5823
I'm now having -107 dBm 33 asu. How bad is that?
thesebastian said:
I'm experiencing something similar. I think I have 1 less bar of 4G signal in every place compared to my previous phone. But the phone still works great and seems to not drain more battery regarding this.
But the "time without signal %" is considerably lower than before. (Still. This could be just because of the bad 2G/3G signal at home, which is terrible and is improved now).
Also. Im now getting 4G+ signal (I think it's based on CAT 6). But maybe the strength is just the same as with 4G.
One more thing:
I bought my phone in Italy but I'm using it in Spain. Could that be an issue? I dont think so...because in Europe the LTE bands are almost the same everywhere.
Also. What would happen if we disable all other LTE bands from other countries? Could that help?
Sent from my E5823
I'm now having -107 dBm 33 asu. How bad is that? [emoji14]
Click to expand...
Click to collapse
107 is pretty weak but without having another phone to compare it to it's impossible to say if it's the phone's fault or if you are just somewhere with a bad signal!
Sent from my E5823 using Tapatalk
Hi,
I think my signal is poor compared with my previous phone
I have 105 dbm
Enviado desde mi E5823 mediante Tapatalk
Hi,
Did you try entering Service Phone info and check settings from there ?
for that dial in :
*#*#service#*#*
then service settings and select the right network mode
chrisftlse said:
Hi,
Did you try entering Service Phone info and check settings from there ?
for that dial in :
*#*#service#*#*
then service settings and select the right network mode
Click to expand...
Click to collapse
My phone has this option selected "LTE_GSM_WCDMA" and I think that it's the right choice.
Sent from my E5823
I had same issue with att. Then I realized I forgot to call them and give them my imei number to put into their system. Did you do that?
Sent from my E5823 using Tapatalk
The imei will not impact reception. GSM is purely sim based. I'm curious about this issue as well. I had exact same issue with my z3c on tmous. Lower signal readings both visually and dbm but it operated fine
Sent from my Nexus 5X using Tapatalk
I got a Z5 compact and I'm definitely getting poorer reception than my previous phone (2013 Moto X) on AT&T. Not just the display, but I find more calls going to voicemail from my apartment than before.
I think it's just the way sony is translating actual signal strength to bars displayed. On WCDMA it looks correct, but on LTE bars are always low even though reception and signal is fine.
Related
I very much wanted to love this phone. Having been an HTC user for the longest time, I begrudgingly switched to a Note 2 last year. Why "begrudgingly", you ask? I'm a bit superficial when it comes to my phones and I'm not a fan of the plastic bodies used by Samsung. The HTC One, as you know, has an amazing build quality and, when you hold the phone, you get a sense of the premium materials used in its construction. The screen clarity is tops and the speakers sound quite good. I love nearly everything about this phone but I just ordered a plastic-laden Galaxy S4, due to issues with LTE reception one the One. Upon purchase, I noticed right away that this phone shows 1-2 fewer bars of LTE signal, everywhere, when compared to my Note 2. I figured it was just the graphical representation of signal strength that was off but then I noticed that the One spent far more time on HSPA than the note 2. Using G Net Track, I observed RSSI readings ~20dBm lower than my Note 2. These observations were made over time, with the phone stationary on my desk. The signal strength indicator and the RSSI readings confirmed that the HTC One I purchased suffers from poor LTE reception. I'm quite irritated that HTC missed with this device; I was very much hoping they would hit a home run with the One.
Has anyone else noticed LTE reception problems with their phone?
I have amazing 4g coverage I'm on tmobile I came from Verizon I am currently in south fl might be your area ? This might be a stretch but it feels like I have better 4g coverage on tmobile or it could just be that I love the phone
Sent from my HTC One using xda app-developers app
SurrealNetworks said:
I very much wanted to love this phone. Having been an HTC user for the longest time, I begrudgingly switched to a Note 2 last year. Why "begrudgingly", you ask? I'm a bit superficial when it comes to my phones and I'm not a fan of the plastic bodies used by Samsung. The HTC One, as you know, has an amazing build quality and, when you hold the phone, you get a sense of the premium materials used in its construction. The screen clarity is tops and the speakers sound quite good. I love nearly everything about this phone but I just ordered a plastic-laden Galaxy S4, due to issues with LTE reception one the One. Upon purchase, I noticed right away that this phone shows 1-2 fewer bars of LTE signal, everywhere, when compared to my Note 2. I figured it was just the graphical representation of signal strength that was off but then I noticed that the One spent far more time on HSPA than the note 2. Using G Net Track, I observed RSSI readings ~20dBm lower than my Note 2. These observations were made over time, with the phone stationary on my desk. The signal strength indicator and the RSSI readings confirmed that the HTC One I purchased suffers from poor LTE reception. I'm quite irritated that HTC missed with this device; I was very much hoping they would hit a home run with the One.
Has anyone else noticed LTE reception problems with their phone?
Click to expand...
Click to collapse
I have One, Nexus 4, iPhone 5, they all have the exact signal level at any given location. Unless you're blocking the antenna causing attenuation.
Also, you should be monitoring RSRP and RSRQ. Not RSSI if you're on LTE. Get SignalCheck Pro and do some testing.
When I moved I stopped in Kansas City (one of T-Mobile's LTE markets) and I had no problems with LTE reception.
Even with 2 bars on LTE. My speed is excellent.
Sent from my HTC One using xda app-developers app
trashcan said:
Even with 2 bars on LTE. My speed is excellent.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Have you ever seen full LTE signal on your One? In areas where my Note 2 had four bars, my One has only two. Maybe I just received a lemon and an exchange will remedy the issue.
soulr1985 said:
I have amazing 4g coverage I'm on tmobile I came from Verizon I am currently in south fl might be your area ? This might be a stretch but it feels like I have better 4g coverage on tmobile or it could just be that I love the phone
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
The HSPA+ signal strength of my One appears to be equal to that of my Note 2.
I get full LTE bars in Santa Clara, CA
Sent from my HTC One using xda app-developers app
I get full bars in Vegas when in the lte areas
Sent from my HTC One using xda premium
I'm a bit concerned as well about LTE signal strength. I'm on only a single signal bar 90% of the time. I've only seen up to 3 bars only once. My speeds seem okay though, I am hitting 30mb down with only the 1 signal bar. My main concern is battery drain due to the weak signal.
I get awesome HSPA signal though, full bars almost everywhere. I'm tempted to just turn LTE off as HSPA speed here is still awesome.
BTW, I am in the Phoenix/Tempe market.
Sent from my HTC One using Tapatalk 2
rschauby said:
I'm a bit concerned as well about LTE signal strength. I'm on only a single signal bar 90% of the time. I've only seen up to 3 bars only once. My speeds seem okay though, I am hitting 30mb down with only the 1 signal bar. My main concern is battery drain due to the weak signal.
I get awesome HSPA signal though, full bars almost everywhere. I'm tempted to just turn LTE off as HSPA speed here is still awesome.
BTW, I am in the Phoenix/Tempe market.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
That's pretty much what I'm experiencing. I have a Galaxy S4 arriving tomorrow - I'll be sure to take networks measurements on both devices to compare performance of the two.
rschauby said:
I'm a bit concerned as well about LTE signal strength. I'm on only a single signal bar 90% of the time. I've only seen up to 3 bars only once. My speeds seem okay though, I am hitting 30mb down with only the 1 signal bar. My main concern is battery drain due to the weak signal.
I get awesome HSPA signal though, full bars almost everywhere. I'm tempted to just turn LTE off as HSPA speed here is still awesome.
BTW, I am in the Phoenix/Tempe market.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Same market, same signal as you. I think it's our coverage area though as I watch signal when I'm driving around the valley a lot and it def hits 4 or 5 bars of lte....but only right up against the towers....regardless I get great speeds though
Sent from my HTC One using Tapatalk 2
I'm also in kansas City and my note 2 was picking far better lte I'd say than the One.
If when mine arrives here in Taipei it shows lower bars I will take it in personally to their HTC office here in Taipei and ***** about it. Will try same SIM card in different smartphones to show differences If needed but will need to test first.
I don't quite understand what standard is to be expected. Is anything less of 30mb down on a cell phone really that unacceptable? I suppose it's reasonable if you're using hotspot for a laptop, but are we just talking about apps downloading data?
It might be that HTC didn't do well with function over form with the One in terms of signal reception. But I guess this may be the sacrifice you'll have to make.
Have you guys run speed tests rather than judging by signal bars alone? I've found that although my One displays two bars at my gym for "4g", I get completely crap signal, and can barely send out a Google voice text.. I've yet to run a speed test to see what exactly I'm getting in terms of d/u speeds.
Sent from my Nexus 7 using xda app-developers app
I have just received my HTC One yesterday. LTE is limited where I am, but when I have reached an area where LTE was available, I had full bars on mine. This was in Cupertino, CA.
nexicon said:
I'm also in kansas City and my note 2 was picking far better lte I'd say than the One.
Click to expand...
Click to collapse
That was my experience, going from a Note 2 to the One. I returned the One and picked up an S4 - much better LTE service. I did a side by side evaluation of LTE performance on the One vs the S4. Using the Speedtest.net app, I was consistently pulling 13Mbps using the One. I placed my SIM card into the S4 and consistently pulled 23Mbps. I switched the SIM back to the One and couldn't break 14Mbps. Yes, I selected the same server on both phones. Sadly, the One appears to have LTE issues.
I will be just happy when LTE actually goes live in my city. My HSPA+ speeds are really good. I just did a speedtest and go 18Mbps on my One and 13Mbps on my S4.
SurrealNetworks said:
That was my experience, going from a Note 2 to the One. I returned the One and picked up an S4 - much better LTE service. I did a side by side evaluation of LTE performance on the One vs the S4. Using the Speedtest.net app, I was consistently pulling 13Mbps using the One. I placed my SIM card into the S4 and consistently pulled 23Mbps. I switched the SIM back to the One and couldn't break 14Mbps. Yes, I selected the same server on both phones. Sadly, the One appears to have LTE issues.
Click to expand...
Click to collapse
I'm assuming you are using a T-Mobile One, not a different one like the dev edition, and are on T-Mobile LTE?
stevedebi said:
I'm assuming you are using a T-Mobile One, not a different one like the dev edition, and are on T-Mobile LTE?
Click to expand...
Click to collapse
That is correct. Both phones were displaying "4g LTE" during the tests.
I have a standard EU model on Vodafone. Several times now I have gone to the same pub with friends. Inside, I always drop to GSM connection while my friends' S3, iphone 4 and galaxy nexus consistently manage to hang onto HSDPA+. This happened during a trip in the mountains as well. It's becoming increasingly obvious that my G3 has a worse reception than most other phones.
Is this expected? how can I improve the situation?
I agree with signal issues. I'm sat next to my partner both on Vodafone.she got a iphone 5s. She has 4bars of signal and im on zero.
welshandy2322 said:
I agree with signal issues. I'm sat next to my partner both on Vodafone.she got a iphone 5s. She has 4bars of signal and im on zero.
Click to expand...
Click to collapse
+1
The G3 has known problems on Vodafone(Vodafones fault)
I have had an M8, 1+1 and the G3 at the same time and the G3 is by far the best and on a par with my Nokia 1520 and the 1+1 was the worst. I have now sold both the M8 and 1+1 but they both lost signal quicker and were slower to get it back again and the G3 has slightly faster speed over 10 tests each. The WiFi was better on the M8 as it connected to my home WiFi before I got out of the car when I parked outside. They all work fine in the house so no difference.
My phone is a sim free 855 on EE and the WiFi is Sky. I haven't tested my other one yet but it seems to be the same.
It's happening to me. Also I had lost completely but fixed when reboot. I don't understand why. I heard put copper tape under the back cover for improve signal. I'll try and then let you know.
LG-D855 cihazımdan Tapatalk kullanılarak gönderildi
Vodafone Portugal I have issues too. Too much I think.
You people do realise "bars" of signal are meaningless? A "bar" is not a measurement of signal (it happens to be a measurement of pressure but thats is besides the point.) Phone signal doesn't really have a unit of measurement so it is given ASU (Arbitrary Strength Unit) which is based off the power of the signal (dBm) Go into settings, about phone -> Network and you will see the quoted ASU and dBm.
Therefore the way signal is represented by bars on a phone is entirely down to how the manufacturer chooses it to be displayed. For example 1 bar could represent 1 ASU on an iPhone, therefore a full 5 bars would mean anywhere from 5 ASU upwards. Whereas on a G3 1 bar could represent 3 ASU, therefore giving a larger display range.
Now I have plucked these figures out of thin air but I think you can see from that example how 1 bar on the G3 and 3 bars on the iPhone would actually be the same signal strength.
Granted if you have NONE and your partner has some, then that is clearly an issue. But don't compare bars, compare ASU.
Just wanted to add my experiences that I've had with my G3 for the past 2 months.
My G3 continuously gets a weaker and more unreliable signal (Three UK) than I have had on any other smartphone I have (One M7, One X+). It's incredibly frustrating as it means I never get LTE indoors but more importantly, my phone will very frequently lose data and cellular connection if I put it in my pocket. What good is a phone if it drops signal while its in your pocket?
573W1E said:
Just wanted to add my experiences that I've had with my G3 for the past 2 months.
My G3 continuously gets a weaker and more unreliable signal (Three UK) than I have had on any other smartphone I have (One M7, One X+). It's incredibly frustrating as it means I never get LTE indoors but more importantly, my phone will very frequently lose data and cellular connection if I put it in my pocket. What good is a phone if it drops signal while its in your pocket?
Click to expand...
Click to collapse
Wow, you got 4g on Three network, I went to Three from giffgaff and I had faster speeds on giffgaff 3g than I did with 4g on Three. I'm not on EE and very rarely lose 4g
Are you using a sim adaptor buy any chance?
GTCC said:
Wow, you got 4g on Three network, I went to Three from giffgaff and I had faster speeds on giffgaff 3g than I did with 4g on Three. I'm not on EE and very rarely lose 4g
Are you using a sim adaptor buy any chance?
Click to expand...
Click to collapse
I moved to Three from giffgaff and my speeds over both 3G (HSPA+) and 4G LTE have been consistently faster than anything I had on giffgaff. The city where I'm at (Newport) was not on the list of planned 4G cities for 2014 from Three, but it just started rolling out near the start of this month. I'm wondering if it was a rushed rollout to cover the area for the NATO Summit that was in the area a few weeks ago. I've averaged 20mbps download over LTE and about 7/8 down on HSPA+ which are both better than the 3mbps average I had on giffgaff. I'm not using a SIM Adaptor either, the Micro SIM that was in my HTC One M7 fit right into the G3.
I just wish the G3 kept a stronger and more reliable signal, these signal drop outs in my pocket and less reliable elsewhere are defo not Three's (or another carrier's fault), I've never had this issue with any other smartphone I have had. Poor show LG....
573W1E said:
I moved to Three from giffgaff and my speeds over both 3G (HSPA+) and 4G LTE have been consistently faster than anything I had on giffgaff. The city where I'm at (Newport) was not on the list of planned 4G cities for 2014 from Three, but it just started rolling out near the start of this month. I'm wondering if it was a rushed rollout to cover the area for the NATO Summit that was in the area a few weeks ago. I've averaged 20mbps download over LTE and about 7/8 down on HSPA+ which are both better than the 3mbps average I had on giffgaff. I'm not using a SIM Adaptor either, the Micro SIM that was in my HTC One M7 fit right into the G3.
I just wish the G3 kept a stronger and more reliable signal, these signal drop outs in my pocket and less reliable elsewhere are defo not Three's (or another carrier's fault), I've never had this issue with any other smartphone I have had. Poor show LG....
Click to expand...
Click to collapse
I would have to disagree with you about the reception on the G3 in my case at least. Both my G3's have better reception than my M8 or my Oneplus One. The G3 even keeps signal(albeit low) in my lift.
I'm in Solihull by the way and according to Three I should of had 4g inside but didn't even get it outside and only got good 4g when I went into Birmingham. Must also say that when I tried Three it was in my Nokia 1520
No problems here compared to my xiaomi mi2.
Same or even better reception.
I have the G3 on T-mobile (USA) and its the best reception phone i've had. Constantly gets LTE where all my previous phones struggled...
(I had HTC One m7, Nexus 5, Z1s, Galaxy S5... to name a few)
Hi all! First post in the Alpha section... Got my Alpha the other day. And i love all about it. But there is one thing thats gets me wondering. It's the reception. All my previous phones got good reception at home.. i get 1-2 bars. So my question is. Does anybody experience this issue? I have experienced SMS delays and chipped calls.
Location : Sweden
Provider : Telenor
Look at actual signal strength in dBm. Bars are arbitrary and vary from phone to phone.
phositadc said:
Look at actual signal strength in dBm. Bars are arbitrary and vary from phone to phone.
Click to expand...
Click to collapse
Yeah, i have.. it's lite around -110 .. My Z2 had around -70 to -80 in the same region..
pattsy said:
Yeah, i have.. it's lite around -110 .. My Z2 had around -70 to -80 in the same region..
Click to expand...
Click to collapse
Ah ok. That's a bit concerning... Huge difference.
phositadc said:
Ah ok. That's a bit concerning... Huge difference.
Click to expand...
Click to collapse
It could just be a faulty device... I'll try replacing my sim first. If that's the issue.
If that's not working. I'll have it replaced.
Edit: Had my sim replaced. Still experiencing bad reception. It goes as low as -105dbm... where my z2 had around -70 (same network, same location)... that's bad. Any ideas what I can do to solve this?
Yeah keep me updated - my Alpha also seems to have noticeably weaker reception than my iPhone on 4G (800mhz band).
Hoping its a modem firmware/software power output thing and not a hardware thing.
Same here, looks like the reception is 1-2 bars worse than other phones.
But I have no experience of delayed SMS or failed calls and the speeds on internet is very good.
Location: Sweden
Provider: Telia
seem like Iphone 4s signal problem with metal frame blocking antena-reciver,hmmm
Signal problems
Hi, I'm on my second Alpha and first sim, I have an alternative sim yet to try but have chated on Twitter with another user who found no improvement with a new sim and changed phones completely. I'm with three. My signal goes completely when I'm sitting with other three users whose phones work fine. I think it's a phone fault and am considering sending it back now.
Hi guys,
I noticed something interesting with my Alpha:
As you, I have a poor signal strength. But when calling someone then the signal bar jump to full force instantly!
Could it be a link with BIG little technology?
KiDimel said:
Hi guys,
I noticed something interesting with my Alpha:
As you, I have a poor signal strength. But when calling someone then the signal bar jump to full force instantly!
Could it be a link with BIG little technology?
Click to expand...
Click to collapse
Well, for those who have the same problem, I deactivated the 4G. Then the signal strength is better. I made the test: 2 bars with 4G enabled in network settings, full signal when 3G only.
As a possible future Alpha owner, question.
Are you on a USA Network with the Qualcomm Alpha ?
Or in Europe on Exynos Octacore ?
robertkoa said:
As a possible future Alpha owner, question.
Are you on a USA Network with the Qualcomm Alpha ?
Or in Europe on Exynos Octacore ?
Click to expand...
Click to collapse
I am using a european Exynos one
The alpha is my second LTE able phone. Both showed a completely different signal bar reading when using LTE (and checking in lecture, how Signal strength is meassured for GPRS/EDGE/UMTS/LTE it shows, that LTE uses a completely revised scheme to calculate the signal strength)
I haven't made any speed measurements yet, but my feeling is:
(4G) With LTE, even without any highlighted bar i can use internet, webpages load fast, other lookups work.
(3G,3.5G) With H/H+ , and at least 1 bar highlighted, internet works
(2.5G) Edge and at least 1 to two bars, internet is available... three bars are better for it to be worthwhile
(2G) G only - forget it. I'll need 4 bars to surf the web, and i must wait. Chat works if i'm lucky and got at least 1-2 bars.
Apart from that: the signal bars in 2G and 3G show the strength of the signal - but aren't any measure of the quality of the signal. They show anything that sends on the frequency/timeslot of the 2G/3G signal you're receiving. If you've got heavy interferences, you'll get full bars but it all is static.
(Like - in a disco, you've got loud music, and people speaking very loudly to you - that would be full bars, but not the best place to speak to each other....)
I don't understand exactly what the value used by 4G exactly means, but it sounds like it only represents the LTE cell you do want to receive - so it should be more accurate and cutting out the noise somehow
I think you're right ! This is my feeling too. In 4G calls are always perfect for me even with one bar.
In settings we can also have a more accurate highlight on to the signal strength in Db.
Guys this alpha is full of mysteriousness !
I think samsung did it ON purpose.. ! Save battery??
I have weaker signal too.. on iphone 5 is full and i had on my former Honor 6 full as hell..
But I dont konw IF samsung wants to save power by this .. I think it has no much influence as iphone 5 nor Honor 6 had full signal and battery never got down fast.. when I had Honor 6 100% at night it was 98 % in morning..
Another thing with aplha ,when i leave phone in sleep half hour or longer , th emobile network stops and wont come up...
I have to restart phone or turn airplane on ad off.. then H+ or 4G appears..
I have the issue with mobile data too, it seems to also do it when it has been on WiFi for a while and you change to mobile data.
no service
Hey guys,
I have a very bad reception with my Samsung Galaxy Alpha when i'm in the subway in Paris. To be honnest I have no service, no sms, no calls, and for sure no internet...
I can see people using their smartphones inside the subway without problems.
I had an iPhone 4 during 3 years, and didn't have any problem with it when I was in the subway.
I'm using the same phone carrier "Bouygues Telecom"
So what's wrong with this Galaxy Alpha ?
MaskedMarauder said:
I have the issue with mobile data too, it seems to also do it when it has been on WiFi for a while and you change to mobile data.
Click to expand...
Click to collapse
it disables data carrier APN and it won't turn it auto i went it that settings and had to tap that circle manually to get green .. think it is bug .. need sorting out updating software..
---------- Post added at 09:00 PM ---------- Previous post was at 08:58 PM ----------
safnyght2 said:
Hey guys,
I have a very bad reception with my Samsung Galaxy Alpha when i'm in the subway in Paris. To be honnest I have no service, no sms, no calls, and for sure no internet...
I can see people using their smartphones inside the subway without problems.
I had an iPhone 4 during 3 years, and didn't have any problem with it when I was in the subway.
I'm using the same phone carrier "Bouygues Telecom"
So what's wrong with this Galaxy Alpha ?
Click to expand...
Click to collapse
looks lik eit might be a software problem .. we need to contact samsung bout it or complain on their site.. but guys all of us we must complain not just one person cos they wont sort it out..
Hey people,
I'm also having connection issues:
When I boot the phone it's working is at should: Switching between 4G/3G/EDGE etc. After a while the connection sort of times out. I can only make emergency calls. It works flawlessly for up to a day, or it can only work for like 5 minutes.
Rebooting the device fixes this temporarily. My service provider (Hi in NL) has already sent me a new simcard which doesn't help. They are now saying I should send it over for repair.
Btw: When i leave it in CDMA only, the problem takes much longer to arise (like a couple of days).
I can see that people who have posted in this thread are having the same issues. I'm wondering if this is firmware or hardware related, as I want avoid sending over my phone. If it IS a firmware bug, sending it over for repair obviously isn't going to fix this.
I have sent an e-mail to Samsung BeNeLux. Like Simona Simmy says, we should all write to Samsung
Many of you have seen the multiple threads on multiple forums about the call quality issues with the Pixel 3 and 3XL, so I won't dig into that any further. Instead, I am asking if those who have issues can list the signal strength as reported by your device in the area where the call issues occur?
For example, my wife and I only had call issues at our house, where both of our devices registered -115 dBm of signal strength. This was not a problem for our Pixel 2's. When calling from my job, the issue was far less frequent and the signal strength is approximately -100 dBm. Finally, we received a signal booster from our carrier for the house and the call issues went away completely, measuring -80 dBm.
Based on this, I can only assume the Pixel 3's hardware is not holding on to signals as well as other phones and I need your help determining if the problems go away above a certain signal strength threshold.
INSTRUCTIONS:
1. Open the stock phone dialer app
2. Enter the test menu by dialing *#*#4636#*#*
3. Select "Phone Information"
4. Find the "Signal Strength" line and report the value you see.
Once again, please only list yours from an area where you experience consistent call quality issues.
-105dbm 35asu
I have -100dbm, 40asu and haven't had issues. I might have once.
Sent from my [device_name] using XDA-Developers Legacy app
jd1639 said:
I have -100dbm, 40asu and haven't had issues. I might have once.
Click to expand...
Click to collapse
Yes, we know not everyone has the issue. I'm asking that only people who do have the issue to report their signal strength in the area where the issue occurs most frequently. No need to report if you don't have issues at that won't help us find a pattern.
I don't make or receive a huge amount of calls. But have had several reports of poor quality, maybe half the time, in my dining room..
From this location currently it reports the following.
-107 dBm 33asu..
I will test this again directly after a next poor quality call for comparison. Currently on the hunt for a new job, thus expecting a greater volume of calls going forward so would be great to get to the bottom of this.
For reference I use a case, but have not tried any of the other suggestions mentioned elsewhere on xda
PuffDaddy_d said:
Yes, we know not everyone has the issue. I'm asking that only people who do have the issue to report their signal strength in the area where the issue occurs most frequently. No need to report if you don't have issues at that won't help us find a pattern.
Click to expand...
Click to collapse
Just seems to me that it would be good to know at what threshold there isn't a problem. If you're collecting data it's better to get more than less. It's hard to go back if down the road your theory changes based on the data you're seeing. Believe me, I've been down that road before.
Sent from my [device_name] using XDA-Developers Legacy app
jd1639 said:
Just seems to me that it would be good to know at what threshold there isn't a problem. If you're collecting data it's better to get more than less. It's hard to go back if down the road your theory changes based on the data you're seeing. Believe me, I've been down that road before.
Click to expand...
Click to collapse
Yeah, i see what you're saying, but if you're not having any issues ever, then your device only skews the data. But if your device works properly at x dbm but doesn't at y dbm, then that would be great to know!
PuffDaddy_d said:
Many of you have seen the multiple threads on multiple forums about the call quality issues with the Pixel 3 and 3XL, so I won't dig into that any further. Instead, I am asking if those who have issues can list the signal strength as reported by your device in the area where the call issues occur?
For example, my wife and I only had call issues at our house, where both of our devices registered -115 dBm of signal strength. This was not a problem for our Pixel 2's. When calling from my job, the issue was far less frequent and the signal strength is approximately -100 dBm. Finally, we received a signal booster from our carrier for the house and the call issues went away completely, measuring -80 dBm.
Based on this, I can only assume the Pixel 3's hardware is not holding on to signals as well as other phones and I need your help determining if the problems go away above a certain signal strength threshold.
INSTRUCTIONS:
1. Open the stock phone dialer app
2. Enter the test menu by dialing *#*#4636#*#*
3. Select "Phone Information"
4. Find the "Signal Strength" line and report the value you see.
Once again, please only list yours from an area where you experience consistent call quality issues.
Click to expand...
Click to collapse
-113 dBm 4G (Telus, Ontario Canada @ home) static, background interference
-62 dBm 3G (Telus, Ontario Canada @ home) no issues
That was taking shortly before I sent my Pixel 3 in for RMA on Jan. 3
Also note Pixel (2016) same location no issues
-112 dBm 4G
Sent from my [device_name] using XDA-Developers Legacy app
JohnnyRebel said:
-113 dBm 4G (Telus, Ontario Canada @ home) static, background interference
-62 dBm 3G (Telus, Ontario Canada @ home) no issues
That was taking shortly before I sent my Pixel 3 in for RMA on Jan. 3
Also note Pixel (2016) same location no issues
-112 dBm 4G
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
Interesting. I'm on Bell and turned off VoLTE (Enhanced LTE services) and I think that static, background interference is gone. I already RMA'd my Pixel 3 for this issue and the second one I got (brand new in box) is exactly the same.
I've never dropped a call. This is my only issue.
-115 dBm 25 asu
On Koodo (Canada). -101dBm 37aus.
x2 Pixel 3 in the household, both having same issues. Previous phones were iPhones 6s Plus and 7 Plus with no issues while making calls from home
milan187 said:
Interesting. I'm on Bell and turned off VoLTE (Enhanced LTE services) and I think that static, background interference is gone. I already RMA'd my Pixel 3 for this issue and the second one I got (brand new in box) is exactly the same.
I've never dropped a call. This is my only issue.
Click to expand...
Click to collapse
Did it come back yet? I tried disabling that on mine and the quality improved a bit but I could still notice the static. 3G was the only solid workaround I found.
Wife's phone has had this problem on 3 devices now. Pixel 3 AT&T based in NY.
-92 dBm 48 asu
JohnnyRebel said:
Did it come back yet? I tried disabling that on mine and the quality improved a bit but I could still notice the static. 3G was the only solid workaround I found.
Click to expand...
Click to collapse
Seems to be fine now yes. Switching that off does force calls to use 3G. You can see it, the LTE will drop to 3G when call is made.
It's a dumb issue but the fact that this works it's probably software related or maybe something with VoLTE and our carriers.
Sent from my Pixel 3 using Tapatalk
---------- Post added at 08:45 PM ---------- Previous post was at 08:44 PM ----------
deblas66 said:
Wife's phone has had this problem on 3 devices now. Pixel 3 AT&T based in NY.
-92 dBm 48 asu
Click to expand...
Click to collapse
Have you tried turning off Enhanced 4G LTE mode? Fixed it for me. Wondering if it does for your wife. If that's the case the issue might be software related.
Sent from my Pixel 3 using Tapatalk
[/COLOR]Have you tried turning off Enhanced 4G LTE mode? Fixed it for me. Wondering if it does for your wife. If that's the case the issue might be software related.
Sent from my Pixel 3 using Tapatalk
Click to expand...
Click to collapse
I haven't tried that because I've been reading on the product forums and people that have tried that reported the problem coming back.
I can't think of a scenario where this ISN'T software related. I've had the issue on 3 phones now and my wife says it only is affected during speakerphone and not regular phone to ear calling.
milan187 said:
Seems to be fine now yes. Switching that off does force calls to use 3G. You can see it, the LTE will drop to 3G when call is made.
It's a dumb issue but the fact that this works it's probably software related or maybe something with VoLTE and our carriers.
Sent from my Pixel 3 using Tapatalk
---------- Post added at 08:45 PM ---------- Previous post was at 08:44 PM ----------
Have you tried turning off Enhanced 4G LTE mode? Fixed it for me. Wondering if it does for your wife. If that's the case the issue might be software related.
Click to expand...
Click to collapse
Awesome. I was fighting with multiple issues at once. I had a bad cable transfer and disabled "Enhanced 4G LTE mode" and noticed an improvement but had a magnitude of other issues. When I did a factory reset and manually transfered with no cable I just disabled 4g. Looks like I should of just disablied "Enhanced 4G LTE mode" again FTW. Thanks, that's by far the best workaround.
JohnnyRebel said:
Awesome. I was fighting with multiple issues at once. I had a bad cable transfer and disabled "Enhanced 4G LTE mode" and noticed an improvement but had a magnitude of other issues. When I did a factory reset and manually transfered with no cable I just disabled 4g. Looks like I should of just disablied "Enhanced 4G LTE mode" again FTW. Thanks, that's by far the best workaround.
Click to expand...
Click to collapse
Cool yeah you helped me realize it only happens on VoLTE. I've contacted Google to open a ticket about this. I'll update here if anything happens. I want them to capture logs.
Sent from my Pixel 3 using Tapatalk
-103 dbm 37asu
-115 dBm 24 asu
-115 dBm 24 asu
-94 dBm
46 asu
I'm on Telenor in Norway if its of interest
Had my x1 for a couple of days now and lots to like about it however I have noticed that it seems to have a very weak phone signal reception.
I am on three in the UK and in the normal areas I travel I have never noticed an issue on my other phones with it struggling to hold on to signal bars.
Anyone else have this?
Signal bars mean absolutely nothing. Many oem even show full bars even when there is actually no signal.
Better install cellmapper app that will exactly show and record the signal where you travel.
Also, do you have 3uk volte working?(calls over 4g network)
Well all I can say is that I live less than a mile from the nearest mast and would nearly always have full signal bars on other phones yet on this phone it drops on and off 1 bar.
I will download the app you mentioned and see what that shows
I've had this problem with numerous Sony phones over the years, always poor signal compared to Sammy's, Pixel's and iPhones that I've had. Same issue with the X1 I have now, always on WiFi calling and no signal, my Pixel 3 XL would be happily sitting on 4G.
andybg40 said:
I've had this problem with numerous Sony phones over the years, always poor signal compared to Sammy's, Pixel's and iPhones that I've had. Same issue with the X1 I have now, always on WiFi calling and no signal, my Pixel 3 XL would be happily sitting on 4G.
Click to expand...
Click to collapse
Glad it's not just me then.
I do remember having this issue on a previous Sony phone also but can remember the model now. It's been a long time since I had a Sony but thought this one was going to tick every box which it almost does apart from having reliable signal reception which is really should be a must!
Is there anyway they can improve this with software of are we stuck with it due to hardware issues?
I'm in my 14 days returns periods at the moment and like everything about this phone apart from what it should do first and foremost
I am having the same problem, I'm on EE and my LTE keeps dropping from 4 bar's to 1 bar then nothing which causes me to lose data connection. It then jumps to 4 bar's again and then repeats this over and over. This is happening at home where I always have full reception. I have tested my sim in 5 different phones all have full reception and don't lose connection only my Xperia 1 does! Any help would be appreciated.
Same problem for me. I switched my SIM from Galaxy S8 to X1. S8 has 4 to 5 bars while X1 struggles with getting one bar at home.
Ffs... The bars mean nothing. Sony phones take into consideration RSRQ(signal quality) and SINR(s noise) values of the signal. Other oem don't. The actual signal power RSRP (do not confuse it with bars) is same or better on Sony.
Xperia 1 has most advanced modem and antenna setup of any 4g phone. 4x4 mimo even on low bands (first to have it).
3uk and ee are special in the sense that they need phone to support volte to get access to their low band spectrum(band 20).
So make sure you have volte aka 4g calling enabled and check with apps like Netmonster or Cellmapper the band and RSRP of the signal. Then compare it with other phones at the same place.
VeixES said:
Ffs... The bars mean nothing. Sony phones take into consideration RSRQ(signal quality) and SINR(s noise) values of the signal. Other oem don't. The actual signal power RSRP (do not confuse it with bars) is same or better on Sony.
Xperia 1 has most advanced modem and antenna setup of any 4g phone. 4x4 mimo even on low bands (first to have it).
3uk and ee are special in the sense that they need phone to support volte to get access to their low band spectrum(band 20).
So make sure you have volte aka 4g calling enabled and check with apps like Netmonster or Cellmapper the band and RSRP of the signal. Then compare it with other phones at the same place.
Click to expand...
Click to collapse
If it's as simple as that why is it not enabled on this phone already?
I think what you seem to be over looking is the fact that I and others here have said that yes the bars are lower than other phones and flutter slot but also to the point where they drop completely and give no reception at all. A situation not faced on other phones.
Can you explain how we enable this missing band so that the phone can provide a more reliable/stable reception
Does your phone have 3uk volte(4g calling) enabled? Phone should stay in 4g during call. If not then you are out of luck.
ee users can install EE firmware to get Volte working if it's not already . newflasher on xda helps to change firmware.
And please compare signals with abovementioned apps.
hpsauce37 said:
Glad it's not just me then.
I do remember having this issue on a previous Sony phone also but can remember the model now. It's been a long time since I had a Sony but thought this one was going to tick every box which it almost does apart from having reliable signal reception which is really should be a must!
Is there anyway they can improve this with software of are we stuck with it due to hardware issues?
I'm in my 14 days returns periods at the moment and like everything about this phone apart from what it should do first and foremost
Click to expand...
Click to collapse
If you're having signal drops / dropped phone calls etc... I get it. But Sony is historically notorious for showing lower signals than others on those bars. However, as stated, the bars are pretty meaningless. I've owned many Sony's, and while the bars are lower (sometimes all empty), I still have signal in all the places I should. YMMV.
VeixES said:
Does your phone have 3uk volte(4g calling) enabled? Phone should stay in 4g during call. If not then you are out of luck.
ee users can install EE firmware to get Volte working if it's not already . newflasher on xda helps to change firmware.
And please compare signals with abovementioned apps.
Click to expand...
Click to collapse
I don't honestly know. My phone was purchased sim free from carphone warehouse and I use it on 3 network. The phone just set itself up. How would I check this? Is it something listed under network settings?
It's so frustrating as I'm really loving a lot about this phone but just want it to be comparable at least with my other phones I've used with call reception
those who are having signal problem, are you using EE network?
I saw lots of people with EE reporting this issue on official sony forum.
Got mine yesterday from Vodafone and signal is perfect !
XSIIS said:
those who are having signal problem, are you using EE network?
I saw lots of people with EE reporting this issue on official sony forum.
Click to expand...
Click to collapse
Yes
I also have only 1 bar... Orange.
If you are EE UK user, then you need EE firmware on your Xperia 1 to get best network compatibility(Volte and low band support because of it).
3UK users probably need also 3UK firmware but that does not seem to exist yet.
This weirdness of low band access is specific to two UK operators. Everywhere else the device is fully capable of best 4g experience.
Wait Next update
Enviado desde mi G8141 mediante Tapatalk
So for those of us on three network but purchased the phone sim free are stuck with the problem as three do not sell this handset themselves so unlikely to release any firmware for it.
That does not look good for me so I think I will need to return within my 14 days.
Shame.
There's definitely a network connectivity issue with the XP1 right now though. This seems to affect only XP1's on the EE network, which were *not* bought from EE direct, i.e. ones with stock firmware. (e.g. mine!)
The symptoms are that periodically, first the 4G symbol disappears, then the signal goes to zero and you've lost the internet. Then it reconnects back onto 4G again. Sometimes this repeats 3 or 4 times in succession. The whole thing takes from 5 seconds to maybe 30 seconds depending on how many re-tries.
You can go for maybe an our or so without a problem, or sometimes it happens like every 10 minutes.
And here's the key part: this happens wherever you are, even on a full strength signal. As far as I can make out, this affects ALL XP1s with stock firmware on EE. EE say it's a Sony problem. Sony say it's a network issue. So we are all stuck.
Does anyone know of a suitable network logging app, which will log 4G disconnects and signal loss, so we can provide evidence to EE and Sony?
More info here:
https://talk.sonymobile.com/t5/Xperia-1/Issue-with-network-dropping/td-p/1376332/highlight/false
(My phone is fine with a Vodafone sim. There's something specific to the phone firmware/config - timers, buffer sizes, packet sizes - whatever - and the EE network. But right now, on EE, it's unusable.)