No notifications in deep sleep - Galaxy S6 Edge Q&A, Help & Troubleshooting

Hi all,
I am still on stock ROM (unmodified and unrooted) G925FXXU2QOH8.
I have noticed, that WhatsApp messages quite often come through exactly when I turn my phone on via the home button. So when I wake my phone. Coincidence? Unlikely
And yesterday someone tried to call me three times and I neither got the call nor a notification of the missed call until I woke my phone.
Does anybody know what is causing this? Seems like WiFi and mobile are effected. Somehow the phone does not seem to wake properly when it receives a message etc.
Hope someone can help me out

Related

[Q] Push notifications and chat delay

Hi!
I have a few very annoying problems I want to get rid of.
The first is that all sorts of push notifications are often (if not always) very delayed. For example, when someone's played Wordfeud and it's my turn it can take up to 20 minutes before the phone alerts me. Same thing with Whatsapp and other apps. I did a factory reset recently and the problem seemed solved but after just a few hours the delays began to appear again. Both with 3G and Wi Fi.
It is the same thing with the built in FB-chat. Sometimes messages are also delayed for up to an hour. Occationally when I enter the Message hub and swipes to Online tab the messages arrives but it's rare. It could at first appear as work when two or maximum three messages arrives but then the conversation just dies and I must go to the Facebook app to view and continue the chat. Also after the factory reset it worked somewhat fine but just like with Push notifications it didn't work long enough... Same here, both over 3G and Wi Fi.
Does anyone have a single clue of what the issue is here?
Is the phone checking for new notifications in a certain pattern, like every 30 minutes?
I'm not completely sure if this is the right forum for this but I'm beginning to be kind of desperate. Notifications on iOS and Android works like a charm and I don't think the Lumia with WP should be behind in this matter.
Extremly thankful for answers.
Regards
Mikael Ivarsson
Nokia Lumia 800
OS version: 7.10.8773.98
Zune: Latest available
its not a problem of software, its a wanted feature of microsoft, wp7 doesnt have any multitastking, so if you turn of wifi and whatsapp is running, wifi is turned off for some minutes and if you turn on screen, wifi connects and whatsapp gets your messages, thats what i realized..
next phone wont be wp. :/ nice OS but the little things like this are annoying
facekill1337 said:
its not a problem of software, its a wanted feature of microsoft, wp7 doesnt have any multitastking, so if you turn of wifi and whatsapp is running, wifi is turned off for some minutes and if you turn on screen, wifi connects and whatsapp gets your messages, thats what i realized..
next phone wont be wp. :/ nice OS but the little things like this are annoying
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Thanks for the reply!
But that's the strange thing, even if i don't turn off the screen and keep the phone "awake" there are no toast. The push notifications were instant for a few hours after the factory reset so there must be something that is "blocking" push messages. Same thing with the fb-chat. The chat should also work without problems even when the screen is turned off.
Me too are also considering walking out of Microsoft on this one. The OS is very beautiful and everything is so thought through but they still have som work to do.
Yes, background agents run every 30 minutes
thats why i wont buy a wp phone anymore. its really annoying and not SMARTphone like!
But shouldn't push messages be pushed through nearly instant?
it should be popup in the second it arrives
Exactly. Even if the screen is unlocked and wifi 3G is connected and all that it still is a delay.
The problem seem to have solved itself! I don't know what I've done but one morning I woke up and everything worked smoothly. Let's hope the issue doesn't return!
Data connection should be enabled for Push notifications to work. Maybe you went above your data cap or sometimes the 3G reception got lost.
Also, are you sure that app uses Push notifications and not regular Toasts sent by a background agent ?

Push notifications do not work when screen is off!

Has anyone encountered this problem? After a few minutes of my screen being off, i do not receive ANY notifications for incoming messages (e.g. Hangouts, Whats App,...etc). As soon as I wake up the phone again, I am flooded with pending notifications (some of which are hours late)
The problem is not limited to my phone; as 2 of my other friends are facing the exact same issue on their units.
I am referring to the Galaxy S6 Edge.
Does anyone know how to resolve this issue ?
[[Update]] seems this problem is with all lollipop phones. At least where I'm at. I can confirm that the M9, Nexus 5, and Nexus 6 all demonstrate the same behavior.
Bump! Problem still exists. Hoping for someone to shed some light
Crimso said:
Has anyone encountered this problem? After a few minutes of my screen being off, i do not receive ANY notifications for incoming messages (e.g. Hangouts, Whats App,...etc). As soon as I wake up the phone again, I am flooded with pending notifications (some of which are hours late)
The problem is not limited to my phone; as 2 of my other friends are facing the exact same issue on their units.
I am referring to the Galaxy S6 Edge.
Does anyone know how to resolve this issue ?
Click to expand...
Click to collapse
Anything installed? Like Greenify, or battery saving apps?
Nothing. Stock and straight of the box.
Do you have any battery saving options on?
None. Its has no power saving nor blocking mode activated.
yep. Just got my AT&T 64g edge. with screen off I get no notifications for Gmail, Hangouts, Text or mms. turn screen on and everything suddenly shows up. fresh out of the box, no powersavings or anything on..
I'm seeing the issue on my regular at&t s6. any solutions ?
You do not get the blinking LED notification? Or are you guys expecting an Ambient notification?
In some cases the notification arrives late or in some cases not at all. no LED notification, no sound notification .. nothing!
I'm not sure why this hasn't bubbled up yet .. its quite a serious problem. My old s4 on 4.4.2 handles push notifications like a champ.
Sadly it this issue did bubble up earlyier as this thread was started on the 2nd... about half the time if my screen has been off for a bit I get nothing, and then when I wake it up I get multiple email, text and google hangouts notifications...
[[Update]] seems this problem is with all lollipop phones. At least where I'm at. I can confirm that the M9, Nexus 5, and Nexus 6 all demonstrate the same behavior.
Same problem for me -push notifications work intermittently under lollipop - had same problem with my moto x 2014 and now has started with the edge.
I didn't have this issue with my M8, I have it with the S6E though..
Have same problem here. Sometimes works with no issues, sometimes get 4 notifications once the screen is turned on.
Started noticing this as well. Turn my screen on and I will get notifications from email, whatsapp, groupme and a few other apps.
turn off wi-fi
this happens to me on my s6 edge (t-mobile variant) when I have wifi on and am connected to a wifi network.
turn off wifi --> perfect notification behavior
I assume this is a software issue and not a hardware one. I guess Sammy needs to push a fix for this.
I have the same problem, i have been pulling my hair looking for a fix. Brand new s6 edge att model here doing the same thing.
The only solution is to use other email apps other than gmail and it works fine. I'm certain it is a software bug however my wife has an S4 with lolipop and no issues so I'm concerned a bit but now that I have seen this thread it is clear I'm not the only one.
The issue on my phone resolved itself. No firmware updates or anything. Go figure

LG V20 ringer turns on automatically

Hi all,
Wondering if there's an app that can tell what can turn ringer on by itself...
At night if I turn my ringer off, texts wake me the next morning by vibrating.
If I turn on do not disturb texts wake me with full ringer notification sound. Changed dnd schedule to off later in day, didn't do anything. Changed dnd to priorities off and no schedule, still wakes on texts.
I have no idea if it's the texts pushing through, or something turns it back on through the night.
I've not installed anything prior to the issue. Since it started I installed a new router app and cam app, but again was happening before.
Losing sleep is getting to me so I'm ready to do a hard reset. Hoping however there's a way to track via a log what could be causing this.
I did update a large amount of apps, so I'm guessing that is the trigger. Just zero clue what is really causing. Would take ages to install a few apps at a time then wait for morning to test...
Any guesses?
Thank you,
Sleepy android user...

Notification delay

Hi guys,
I have an Honor 10 updated to Android 9 (FW C432E4R1P12) and since 2 weeks I noticed that when I'm at home using wifi, and the phone is not used (sleep) for 1-2 hours, I didn't receive any notification. An example? Somebody wrote me on whatsapp about at 1pm and I received the notification at 5pm. If I wake up the phone then the notification re-start to work.
Before you even think of it, YES, I double checked all settings: battery optimization, allow data, allow wifi when sleep, etc but nothing seems to work. On the other hand when I'm at work at the office, using wifi, all seems to work like charm.
This is very strange, never seen this "bug" before. My family don't have this problem on their phones so I don't know what to think now.
Any tips?
Thanks in advance

Whatsapp issue

Hello!
For more than three years, WhatsApp has been periodically freezing and smartphone also.
It always happens the same, but the regularity is different: for any incoming message in WhatsApp, everything hangs. To fix this issue I always do the same thing switch off/on the screen or pull down the notification bar, then everything starts working again after this.
This issue appears on samsung phones only, I guess (for the third in a row), and I tried to do a lot of things during this time nothing helped.
Do you have any idea why this is happening, and how to fix it?
Thanks
GeorgeGLL said:
Hello!
For more than three years, WhatsApp has been periodically freezing and smartphone also.
It always happens the same, but the regularity is different: for any incoming message in WhatsApp, everything hangs. To fix this issue I always do the same thing switch off/on the screen or pull down the notification bar, then everything starts working again after this.
This issue appears on samsung phones only, I guess (for the third in a row), and I tried to do a lot of things during this time nothing helped.
Do you have any idea why this is happening, and how to fix it?
Thanks
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Click to collapse
Nobody knows??
Make sure that your WhatsApp is always up-to-date version.

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