Hi
im writting this because im tired of the bull**** i have to endure during the first month of my purchase.
First of all i bought the s6 edge online through belsimpel.nl. I received the phone the next day. I noticed a dead pixel so i had to send the first phone back. After 2 weeks my replacement phone arrived. Everything worked like it had to except the gps.
Ibought the clearview cover wich scratched my glass. So i decided to send it to premium service for repair. When it came back the display and gps were fixed. But the phone was glitching . Lagging internet (wifi and mobile), mobile data doesnt connect at all now, abnormal battery drain ( i lost 7 percent writing this with only wifi on after factory reset), and other minor glitches.
So i decided to send it up again, and hopfully they replace it with a new phone without all these issues.
700 euros of headache
someone who can help out
Related
My girlfriend's ACE has randomly developed issues in the last 12-14months, shes had it since release date (we walked in to THREE and said do you have the Galaxy ACE, the woman said yes but its not on display so its on sale, The manager disagreed with her and was like "WE'll sell it!". I got £200 out and said I want one, the woman didnt know were to look)
anyhow after 3months she started getting issues where the signal would drop no a non-existent level and return only after 3-4 reboots. I flashed/updated via kies and all was well for 2 months ish and the issue returned so I rooted once again (I rooted as-soon as the update.zip was available) then the issue subsided but has returned randomly but now the phone is begining to what I can only describe as "short-out" no drops, bangs or water damage but the battery and whole phone have begun to get about 37/38*c+ its ridiculous.
at first I thought she was making a big deal out of the average overheating most phones get but NO I gave her my home R800i and said use that for today and ill use the ace (Eurgh the screen is tiny!) and I realised that its getting stupidly hot even when just basicly texting, no 3G on or Wifi, screen was turned low until I wanted to use it etc blah blah
WTF is going on?!
Anyone help with the loss of signal too? It has become frequent with over heating like... everytime it over heats the signal goes until I remove the back cover to leave it to cool.
the heat is like my R800i when I clock to 1.9GHz..
I think i got that overheat issue with stock rom with stock kernel when i first got this phone.
Now with custom rom and custom kernel all is good. Still heating when charging but i can really say never while actually using, even with heavy use of wifi for 3-4 hours.
Sent from your phone
How long does an RMA take to fix wifi, camera and mura (excluding shipping)?
I've sent mine in but the status just says 'Product repair is in progress.--'
Does ASUS do anything to fix/improve wifi (really bad signal on mine) or do they replace the tablet with a refurb?
Thanks
sahilcc7 said:
How long does an RMA take to fix wifi, camera and mura (excluding shipping)?
I've sent mine in but the status just says 'Product repair is in progress.--'
Does ASUS do anything to fix/improve wifi (really bad signal on mine) or do they replace the tablet with a refurb?
Thanks
Click to expand...
Click to collapse
it depends on where you live,
but it can range from a few days to even a couple months (from what i've seen at least)
in canada typically it takes about 2~4 days for me at least
And do they replace or fix the prime?
sahilcc7 said:
And do they replace or fix the prime?
Click to expand...
Click to collapse
I just got my RMA back today and can verify that they fix, not replace the Prime. I sent mine in for the green camera issue. The thin strip of metal above the usb/dock port had cracked and I had expected them them to contact me saying I had to pay for that repair (or hoped they would simply replace the whole prime for the green camera issue). They did neither, as promised they fixed the camera and sent it back promptly.
sahilcc7 said:
And do they replace or fix the prime?
Click to expand...
Click to collapse
I sent mine in for the camera fix. It took about 6 days and they actually sent me a different one.
It's been 5 business days, wondering whether I should call them and ask what the progress is..
they Received mine on the 17th for Green Camera and WIFI issues today its back with DHL ready to be shipped back, repair was finished yesterday.
So that's a 5/6 day turn around time including the weekend.
So ASUS has just completed the repair according to their website.
Received: 2013/01/16
Completed: 2013/02/08
They said it would take long because they have to import the camera module.. Why can't they use faster shipping? It doesn't take 3 weeks to import one tiny part...
They haven't called/emailed telling me it's been finished, and they're probably going to take their time getting it shipped back to me, and *I* have to pay for shipping. I'll call them on Monday..
Just received my tablet today...
And...
Wifi is worse. Other issues have been fixed. The wifi no longer connects without pressing down on the bezel at the top on the right and left side. And when you press the bezel down, it makes an annoying noise as if something isn't seated. Then by looking at the screen from the corner, it isn't even seated down fully. It's still slightly sticking up. I am extremely dissapointed with ASUS.
So I was without my tablet for a month, and they haven't even fixed the main problem.
They replaced motherboard, screen, camera.
Sent mine RMA for bad back camera, dodgy wifi and poor to no GPS, some performance issues.
They changed the motherboard, the screen and the camera, i got it back 6 days after sending it and it was locked to JB but with a different working serial (i was able to unlock)
Wifi is much the same, GPS still doesn't work, camera works a charm and the bloody screen around the edge appears to not be together properly, device does perform a bit better but it's still not right, i'm looking for something else.
Not the people to be inspiring confidence are asus, saying that it was a quick turn around.
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Samsung have certified repair centres. Try to find one and take it down.. Apple make you book it in for an appointment anyway so turnaround time is very similar.. I believe samsung service centres could be 1-2 week turnaround usually.. They are usually Ok seen as they may replace your mb or whole unit at a pinch.. Just take photos of your phone to show you have now scratches ect.. If you don't mind the £50 just take the plunge and go with your ins
Sent from my GT-I9300 using xda premium
chrisgeller said:
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Click to expand...
Click to collapse
If you got it on contract your network provider will repair free of charge mine took a week from sending off to getting it back
What's more it came back with 32gb instead of the 16gb storage it originally had
Sent from my GT-I9300 using Tapatalk 2
Hi guys,
Thanks for the replies.
There's two Samsung repair centres close to me, and their reviews are absolutely terrible.
https://plus.google.com/102468586632805363693/about?hl=en
and
http://www.yell.com/b/CrC+(London)+Ltd-Mobile+Phone+Repairs+and+Services-london-E148PX-7342356/
So I'll be avoiding those with a bargepole.
I didn't buy my phone on a contract.
At least with Apple I could turn up to an appointment and be pretty confident I'd leave with a working phone. I loved my S3 but I must say in this case I'm jealous of my smug iPhone owning friends. I don't really have a good option here.
I guess to come back to my original question - has any actually returned their phone to Samsung e.g by post? I've no idea how well that tends to work. If that had good feedback I'd consider that.
Hello everyone!
My sister accidentally detached the screen of my phone because she was taking it from me. After that, we take it to the repair center (a store only in a mall) and they said that the screen is unavailable for now. The repairman suggested to take out the battery from the phone until the screen is available to order. One day I tried to turn on the phone with its battery inserted to see if it still works without the screen, I thought of the phone was still working fine because it still vibrates when you powered it on and I immediately removed the battery after doing the testing. It almost took 2-3 weeks until the phone was repaired (the screen replacement has no warranty). Then we got home and played with my phone. Suddenly, the touch screen doesn't work, I have waited for a few second then it works again. It keeps happening like that and there are times that the screen completely doesn't respond to my touches until I reboot my phone. The apps that I were using that time are responding well only the touchscreen does not responds well.
I am using a custom ROM while my phone is being repaired.
So here's my question:
Will touchscreen problem exist or occur if you didn't turn it on or use it (powered off) for a few weeks?
The phone that I'm using is Xperia Mini Pro SK17I. I have also tried other custom ROMS like CM10 and CM10.1 but it just makes my touchscreen worse.
Sent from my Xperia Mini Pro using XDA Premium 4 mobile app
Hey there.
What a coincidence, I just went through this kind of problem. Sorry to tell you this, but the screen assembly you bought is defective and there's little you can do about it, save for flashing back to stock and hoping for the best.
I ruined my xmp's screen and had to get a replacement part. I was in a rush so I bought a new display from the first store I came across with. Result: the touch digitizer was deffective, pretty much useless on CM10.1. It worked for a few minutes, but then it stopped responding until the next reboot. Touch response was sloppy, and two-finger gestures were all messed up.
Flashing back to stock ICS helped a bit, but it was far from ideal. I had to cope with it until it finally drove me crazy and I threw it to the ground. The glass shattered, many pieces flew off from the phone. Saved enough money for another screen and I'm just fine with it. No problems even after doing exactly what you described.
Word of advice: get a new screen assembly, and flash back to stock while you're at it.
Would you tell us how much the good assembly costs? Just for reference.
Sent from my MemoPad
I usually buy these from a local store for about $40. Check the display and touch digitizer quality before buying when possible. If you plan on buying one online, don't go for the cheapest alternative you can find, you could end up regretting it.
I'd recommend buying from "formymobile.co.uk"
Some people might not know this, but the display and touch glass on the xmp cannot be separated. This is good and bad at the same time.
Pixelado said:
Hey there.
What a coincidence, I just went through this kind of problem. Sorry to tell you this, but the screen assembly you bought is defective and there's little you can do about it, save for flashing back to stock and hoping for the best.
I ruined my xmp's screen and had to get a replacement part. I was in a rush so I bought a new display from the first store I came across with. Result: the touch digitizer was deffective, pretty much useless on CM10.1. It worked for a few minutes, but then it stopped responding until the next reboot. Touch response was sloppy, and two-finger gestures were all messed up.
Flashing back to stock ICS helped a bit, but it was far from ideal. I had to cope with it until it finally drove me crazy and I threw it to the ground. The glass shattered, many pieces flew off from the phone. Saved enough money for another screen and I'm just fine with it. No problems even after doing exactly what you described.
Word of advice: get a new screen assembly, and flash back to stock while you're at it.
Click to expand...
Click to collapse
I am now dissappointed with myself because I didn't take my phone for repair to the store where I bought my phone. I have already brought my phone there before because of screen replacement too and they replace it with a good and functional one then that store move its location that was far away from us and that takes us to bring the phone in the nearest mall here in our place.
We found a store inside the mall, they fix it and TA-DAAAAA, a phone with a defective screen. And yes, the gestures are not working properly. I really love this phone but I can't take it anymore for another repair.
I am planning to buy a new phone but not a Sony Ericsson phone. I will buy a local branded phone [Cherry Mobile (Android phone) - search it on Google to see it] here in our country (Philippines). It is much cheaper but has a good quality. I am just a student so it will took me a long time to buy a new phone.
Unless my parents decides the buy me a phone because they also use my phone for playing.
Sent from my Xperia Mini Pro using XDA Premium 4 mobile app
fundre said:
Would you tell us how much the good assembly costs? Just for reference.
Sent from my MemoPad
Click to expand...
Click to collapse
The 1st screen replacement that happened to my phone (it was the good one) costs me $77 (based on Philippine Peso to US Dollar)
While the 2nd replacement which is the bad one costs me $55
My country is Philippines.
Sent from my Xperia Mini Pro using XDA Premium 4 mobile app
Hello everyone! Downgrading my phone to Stock Gingerbread does help but it still stops responding (not always) unlike in JB that stops every minute.
Sent from my SK17i using xda app-developers app
Hi there,
My girlfriend bought refurbished S6 Edge (from ebay seller) 3 months ago and everything seemed fine for some time. To make this story short, I will skip some details .
After 2 months of use back cover started to detach from the phone. We guessed that problem was in faulty battery and contacted seller immediately, but he never responded. In his ad it was stated that phone comes with 2 year warranty. Then we contacted Samsung and they arranged free shipping to their official service partner.
After almost one more month of waiting, they finally opened it and found out that battery was damaged but someone was already trying to fix that damage before with some tape. They refused to repair it and it was just returned to us as it is.
I was thinking to order a new battery and change it myself, but as it turned out phone now has other problems which were not there before.
- capacitive buttons are not lighting up no matter what (tried everything). Back button only blinks once when booting up.
- adaptive brightness is not working no matter what (it is always on full brightness)
- screen turns off as soon as she presses "call" button
This all looks like problem with proximity and light sensors, but they all seem to work in *#0*# menu, so really not sure what to do.
We already filed a dispute with PayPal, but I guess not much help will come from that. Any suggestion what can we do here?
Thanks!
Sorry man, but it sounds like you're kinda SOL. I would honestly just try selling it as-is before the S7 Edge comes out. That really sucks though.