Related
4/18/2013
After months of waiting, my tablet is FINALLY UNLOCKED! If you are in the US, see this post. Thanks you Tien (Asus_USA)!
Update 9/2013:
AlphaDog_NL said:
It's back.
It works
Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!
Click to expand...
Click to collapse
Hi all, I decided to finally take the dive a couple days ago to unlock my beloved prime and try out androwook and other custom roms that supposedly put stock to shame. However, I was unfortunately confronted by a crude and nasty message along the lines of:
Code:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later
As usual, I unrooted, rebooted, and tried again. No luck.
I disabled and uninstalled ATP Tweak (sio scheduler/systune), replaced my modified dock keyboard files (browser mod, switched alt/search buttons), and tried again. No luck.
Factory reset from the settings menu. No luck.
Placed the .28 US update on my SD card, rebooted, and re-flashed the update. No luck.
Where does that leave me now? Locked and feeling imprisoned. I'm wondering if it is worth it to downgrade and try unlocking. So far, I have only seen one person have any success with this. Due to the potential brick risk, I want to stay away from this unless I know it will work. I also know that Asus asked for the MAC address of a prime owner with this issue, but that didn't go anywhere.
This seems like it may be an issue that is experienced by anyone that RMA'ed their tablet for whatever reason. I, personally, sent mine in for a green camera issue and mura, but do not think that they changed my motherboard.
I am also curious to see how many other people are having this issue. If it is sizable, I am willing to start a petition to Asus for them to support their unlock tool and fix this stupid error without an RMA. To that effect, please answer the poll above to let me gather some data on the unlock tool.
Thanks to everyone for your help and support that makes xda such an amazing community!
PS I don't want to see any "Asus sucks" posts. There are tons of other threads for that so please spare us
Additional info:
Have tried this on several different network connections.
Have not yet contacted Asus to see if they have my prime listed as "unlocked" already, but will do so sometime this week.
Logcat of running unlock tool results in this:
Code:
D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService(10158): === OTA BEGIN
E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService(10158): === Retry after 600 seconds.
D/KeyBoxService(10158): === OTA END
July 13th Update:
I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.
I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.
September 5th update:
Seems that Asus HQ figured out a fix, but it requires an RMA. We'll find out soon if it actually works...
September 29th update:
Some of the members in this thread have sent their primes in for an RMA to fix the issue. The first prime back STILL has the problem. Asus HQ is looking into the matter...again...
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
edit: Email was no help. Dumb. Stuck again! Yay
dude2k5 said:
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
Click to expand...
Click to collapse
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
I have this Problem ,too
Nothing help !
This is so frustrating ...
Asus Transformer Prime 32GB
0.28 Software and Root
nhshah7 said:
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
Click to expand...
Click to collapse
I found a tool for downgrading that worked pretty well, and when combined with Sparkys tool that will root you so easily on .28, the process of downgrading might be worth a try once you've done everything else.
I'm anxious to hear if anyone who's never rooted and has a serial number has ever had this problem.
I thought my tablet hadn't been unlocked correctly because of some issues and some of the people helping me troubleshoot and figure out the prime when I first got it told me to try running the unlock tool again and said i should get a response, but I always got the same network error. However I bought my prime second hand and it had been rooted before. Finally ended up doing some manual tests with ADB to determine if my problem was unlock related and it wasn't.
I had just gotten the prime, and people said even being unlocked I still shouldn't have gotten that network error. I just gave up after that, and have always wondered if it was related to it being previously rooted.
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
No Problems here
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Unlocking by a dummy
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
I thanked your post just because it made me laugh. :good:
ShyTownFantasy said:
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
Click to expand...
Click to collapse
have you tried getting a logcat of your prime while you're running the unlock tool? it's REALLY easy if you have adb setup. if not, you can do it from a terminal emulator app. PM me if you need more help.
Parastie said:
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Click to expand...
Click to collapse
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
hahahahahaha i wish my problem were that simple
nhshah7 said:
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
Click to expand...
Click to collapse
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Parastie said:
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Click to expand...
Click to collapse
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
nhshah7 said:
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
Click to expand...
Click to collapse
Yes, my experience with the HTC Desire tells me a full wipe is probably necessary, however I don't like titanium backup. It takes too long and it's easier just letting everything trickle in over the market. I've also found that, unless you're moving from 2.3 to 4.0.x clearing dalvik and cache usually works just as well. It's not like any rom formats the internal memory to use a different setup with better performance...though maybe that's not a bad idea.
BTW, when I said the one from ASUS wouldn't work, I meant it would not download. It just looping on my tablet to which browser it should use, and I eventually gave up and tried the other link.
Got my prime back from asus RMA no more chance to unlock. My prime was unlocked before send to RMA.
They changed the board or chip, when I did the RMA the .28 update JUST came out so I tried applying it before I sent it off. Worked, so it was updated. Then they sent it back after RMA and it was a March update, way back. Don't think they downgraded, but they did change something. Then no unlock at all (though I never tried beforehand, I imagine it would have worked)
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
allthatinny said:
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
sorry, who are you asking?
bASKOU said:
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Click to expand...
Click to collapse
I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!
Hi,
I ordered a Nexus 10 from the PlayStore yesterday and already got it today! I was really happy about that until i turned the Nexus on for the first time, because what i saw was this:
https://docs.google.com/open?id=0B5FonMNRR04ZYXFnOFFTTnpkNVk
(an overlay with hardware-debuginfo on the homescreen)
the rom didn´t go through the usual firsttimeboot welcome/login-screen and even configuring a googleaccount manually didn´t work. also there is no ota-update option and there are no google-apps installed (no gmail, store, chrome...)
Looks like i got my Nexus with a Debug-Rom installed:
https://docs.google.com/open?id=0B5FonMNRR04ZZWQ5YUgxX1JqNUk
(build-number: full_manta-userdebug 4.2)
I called the google tech-support, but all they offered me was to send in the device and wait for a new one. So now i´m waiting for the replacement device to arrive
Greetings
Tim
timmey said:
Hi,
I ordered a Nexus 10 from the PlayStore yesterday and already got it today! I was really happy about that until i turned the Nexus on for the first time, because what i saw was this:
https://docs.google.com/open?id=0B5FonMNRR04ZYXFnOFFTTnpkNVk
(an overlay with hardware-debuginfo on the homescreen)
the rom didn´t go through the usual firsttimeboot welcome/login-screen and even configuring a googleaccount manually didn´t work. also there is no ota-update option and there are no google-apps installed (no gmail, store, chrome...)
Looks like i got my Nexus with a Debug-Rom installed:
https://docs.google.com/open?id=0B5FonMNRR04ZZWQ5YUgxX1JqNUk
(build-number: full_manta-userdebug 4.2)
I called the google tech-support, but all they offered me was to send in the device and wait for a new one. So now i´m waiting for the replacement device to arrive
Greetings
Tim
Click to expand...
Click to collapse
Doh! I hope that's a one off and they haven't let some plank upload the wrong image to them!
Sorry dude!
Yikes, Congrats on being one of the first to have it, but sucks that you can't really make use of it!
It sucks but how is the build quality, how do the materials feel and what du you think about the screen?
Did you try to find a way to get into the bootloader to factory reset?
Ordered mine yesterday and have yet to even get shipping confirmation or a tracking number yet...did you get this prior to yours showing up?
Sent from my Nexus 7 using Tapatalk 2
Unlock and flash the proper files from Google?
Why not just flash the official image onto it?
http://forum.xda-developers.com/showthread.php?t=1989986
Aw, you should of possibly tried dumping the ROM and having some developer take a look at it, but it does suck you didn't get to enjoy your device. Hopefully your replacement works out though
Bad to hear about your device. Good to hear that Google is shipping these the day they are ordered (or so it seems).
Where are you approximately located and where did the tablet ship from?
Also what time zone are you and what time did you order it local time?
erikikaz said:
Did you try to find a way to get into the bootloader to factory reset?
Click to expand...
Click to collapse
yes i tried that. got into the bootloader, but the factory reset did nothing.
hotelmrrsn said:
Ordered mine yesterday and have yet to even get shipping confirmation or a tracking number yet...did you get this prior to yours showing up?
Click to expand...
Click to collapse
DHL tracking still doesn´t have any status update for the tracking code.
espionage724 said:
Aw, you should of possibly tried dumping the ROM and having some developer take a look at it, but it does suck you didn't get to enjoy your device. Hopefully your replacement works out though
Click to expand...
Click to collapse
If you tell me how to dump the rom i will try to do it. I still have the device until the replacement arrives.
yohaq said:
Where are you approximately located and where did the tablet ship from?
Also what time zone are you and what time did you order it local time?
Click to expand...
Click to collapse
I live in Germany and ordered yesterday around 9.30am. The package was shiped via DHL-Express from within Germany, about 800km away.
timmey said:
If you tell me how to dump the rom i will try to do it. I still have the device until the replacement arrives.
Click to expand...
Click to collapse
Ah; I haven't any idea how to do it properly :/ Hopefully someone else here has an idea though
Ahhh, That's a shame. too bad there was no ota update available. they were probably sitting at google going, "Hey are we missing a debugging tablet?"
timmey said:
yes i tried that. got into the bootloader, but the factory reset did nothing.
DHL tracking still doesn´t have any status update for the tracking code.
If you tell me how to dump the rom i will try to do it. I still have the device until the replacement arrives.
I live in Germany and ordered yesterday around 9.30am. The package was shiped via DHL-Express from within Germany, about 800km away.
Click to expand...
Click to collapse
Is it possible to send the package from Play to another EU country?
On the debug screen, can you tell us what the black level is like and if there is any backlight bleed?
I wouldve tried flashing the factory image to that thing You still can try...
The guy just wants an N10 that works. If he starts sodding about with it he would invalidate his guarantee
He needs to send it back.
realyweely said:
The guy just wants an N10 that works. If he starts sodding about with it he would invalidate his guarantee
He needs to send it back.
Click to expand...
Click to collapse
It wouldn't invalidate anything. All he needs to do is unlock bootloader, flash factory image which can be downloaded from the official Google servers then relock bootloader. Could have a fully working tablet in less than 15 mins.
Received my replacement phone with OTA update installed. I had ViperDNA on the phone that broke, and miss it very much. :crying: Now, every couple hours, I search through XDA DNA forum, hoping to find our fabulous dev's have found a way arround this formidable roadblock. Thought maybe I'll start a thread all of us in the same boat can watch, and maybe chat, until this egg is cracked. If any dev's have any news for us, that would be great also. :fingers-crossed:
Hi I'm in the same boat. I got this phone yesterday for the first time and did the noob move of updating ota. So I'm just hanging around waiting I'm not even sure where we're supposed to check for news on this.
Sent from my HTC6435LVW using xda premium
ickedmel said:
Hi I'm in the same boat. I got this phone yesterday for the first time and did the noob move of updating ota. So I'm just hanging around waiting I'm not even sure where we're supposed to check for news on this.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
The current unlock thread would be a good place to look.
Sent from my HTC6435LVW using xda app-developers app
If you haven't unlocked and have the OTA then you can't unlock until a new method is found.
Is it possible, if I have never unlocked the bootloader or got CID because of latest OTA (2.04.605.2 71RD), to revert back to previous firmware by flashing RUU? would I then be able to run SuperCID apk, get CID and unlock bootloader?
nb1201 said:
Is it possible, if I have never unlocked the bootloader or got CID because of latest OTA (2.04.605.2 71RD), to revert back to previous firmware by flashing RUU? would I then be able to run SuperCID apk, get CID and unlock bootloader?
Click to expand...
Click to collapse
Sorry no, firmware updates are one way only. There's no going back.
Bigandrewgold said:
The current unlock thread would be a good place to look.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
There is no "current" unlock thread. There was an unlock thread from Nov 26th, then another one from Feb 7th. Also, there's an all in one tool kit from Jan 23rd, and a complete guide to root, too. All of these worked with the old firmware.
I'm pretty sure when a new unlock procedure is found, it will get it's own thread.
sdamark said:
There is no "current" unlock thread. There was an unlock thread from Nov 26th, then another one from Feb 7th. Also, there's an all in one tool kit from Jan 23rd, and a complete guide to root, too. All of these worked with the old firmware.
I'm pretty sure when a new unlock procedure is found, it will get it's own thread.
Click to expand...
Click to collapse
Thanks
Sent from my HTC6435LVW using xda premium
Thank goodness this phone is amazing even while stock. I just upgraded from the rezound, and even at its peak, rooted and overclocked to the max, it's nothing compared to this beast. Have you seen the benchmarks?? Unreal. Can't wait to unlock the true potential eventually, but this'll hold me till then, lol
Sent from my DNA
nb1201 said:
Is it possible, if I have never unlocked the bootloader or got CID because of latest OTA (2.04.605.2 71RD), to revert back to previous firmware by flashing RUU? would I then be able to run SuperCID apk, get CID and unlock bootloader?
Click to expand...
Click to collapse
I tried RUU, multiple times, no go. Just got my replacement phone 2 days ago, like a noob first thing I did was OTA, I thought there was an unlock, wasn't until after I did I realized I should have gotten the unlock.bin FIRST.
I even tried to use the unlock.bin from the DNA I hard bricked. Ofcourse I knew that wouldn't work, but had to try. For 45 plus shipping I guess you can send it to someone and they JTAG and S-off. I looked up how to do it, the box you need is 200$ and you need to take the phone apart, remove battery, and all sorts of junk. I could have unbricked my other DNA with the JTAG method. I would rather wait to see if these guys figure it out. BTW do we know if anyone is even looking into it?
SHANENATAS said:
I tried RUU, multiple times, no go. Just got my replacement phone 2 days ago, like a noob first thing I did was OTA, I thought there was an unlock, wasn't until after I did I realized I should have gotten the unlock.bin FIRST.
I even tried to use the unlock.bin from the DNA I hard bricked. Ofcourse I knew that wouldn't work, but had to try. For 45 plus shipping I guess you can send it to someone and they JTAG and S-off. I looked up how to do it, the box you need is 200$ and you need to take the phone apart, remove battery, and all sorts of junk. I could have unbricked my other DNA with the JTAG method. I would rather wait to see if these guys figure it out. BTW do we know if anyone is even looking into it?
Click to expand...
Click to collapse
Of course they are looking into it they have a few root methods but they are still trying to remove write protect from /system otherwise root is pointless.
SHANENATAS said:
I tried RUU, multiple times, no go. Just got my replacement phone 2 days ago, like a noob first thing I did was OTA, I thought there was an unlock, wasn't until after I did I realized I should have gotten the unlock.bin FIRST.
I even tried to use the unlock.bin from the DNA I hard bricked. Ofcourse I knew that wouldn't work, but had to try. For 45 plus shipping I guess you can send it to someone and they JTAG and S-off. I looked up how to do it, the box you need is 200$ and you need to take the phone apart, remove battery, and all sorts of junk. I could have unbricked my other DNA with the JTAG method. I would rather wait to see if these guys figure it out. BTW do we know if anyone is even looking into it?
Click to expand...
Click to collapse
"If these guys figure it out"??????
Really? It's a puzzle. The Devs here live for figuring out puzzles. It's what they do for fun. It's why we have awesome ROMs etc. They WILL figure it out. Until then we just have to be a little patient. If patience isn't your thing, mail your phone away to MobileTechVideos. I'm interested in hearing first hand if they really do have it cracked. Me personally, I enjoy the rooting process. Doing it myself is half the fun. I'll wait. I got time.
sdamark said:
"If these guys figure it out"??????
Really? It's a puzzle. The Devs here live for figuring out puzzles. It's what they do for fun. It's why we have awesome ROMs etc. They WILL figure it out. Until then we just have to be a little patient. If patience isn't your thing, mail your phone away to MobileTechVideos. I'm interested in hearing first hand if they really do have it cracked. Me personally, I enjoy the rooting process. Doing it myself is half the fun. I'll wait. I got time.
Click to expand...
Click to collapse
Okay maybe I should have said When and not if lol.
SHANENATAS said:
I tried RUU, multiple times, no go. Just got my replacement phone 2 days ago, like a noob first thing I did was OTA, I thought there was an unlock, wasn't until after I did I realized I should have gotten the unlock.bin FIRST.
I even tried to use the unlock.bin from the DNA I hard bricked. Ofcourse I knew that wouldn't work, but had to try. For 45 plus shipping I guess you can send it to someone and they JTAG and S-off. I looked up how to do it, the box you need is 200$ and you need to take the phone apart, remove battery, and all sorts of junk. I could have unbricked my other DNA with the JTAG method. I would rather wait to see if these guys figure it out. BTW do we know if anyone is even looking into it?
Click to expand...
Click to collapse
This gives me hope my replacement will be original stock and not the OTA! Had to get a replacment that will show up tomorrow as my screen has a "dead" touchscreen line through it across the screen horizontally (right between the 3rd and 4th row of app shortcuts on the homescreen.
It's really weird...I cannot move any shortcuts in the 4th row above and any shortcuts in rows 1-3, I can move freely but not into the 4th row.
typing on the stock keyboard id doable, but any ttype of swype method (which I need and depend on, is impossible).
If it ships with the OTA I will be bummed
bakemcbride21 said:
This gives me hope my replacement will be original stock and not the OTA! Had to get a replacment that will show up tomorrow as my screen has a "dead" touchscreen line through it across the screen horizontally (right between the 3rd and 4th row of app shortcuts on the homescreen.
It's really weird...I cannot move any shortcuts in the 4th row above and any shortcuts in rows 1-3, I can move freely but not into the 4th row.
typing on the stock keyboard id doable, but any ttype of swype method (which I need and depend on, is impossible).
If it ships with the OTA I will be bummed
Click to expand...
Click to collapse
:fingers-crossed: I wish you luck
sdamark said:
:fingers-crossed: I wish you luck
Click to expand...
Click to collapse
thank you! I'll know around 3pm tomorrow!
bakemcbride21 said:
thank you! I'll know around 3pm tomorrow!
Click to expand...
Click to collapse
This sucks...replacmeent came with 2.04 OTA....I might as well have a friggin lame iPhone at this point lol
bakemcbride21 said:
This sucks...replacmeent came with 2.04 OTA....I might as well have a friggin lame iPhone at this point lol
Click to expand...
Click to collapse
No. Just.... no.
When you get the replacement can you just look at the software version on the box before opening it and if it's the new software send it back and say the box looked damaged and ask them to send a new one with the hope it has the old software?
orangechoochoo said:
When you get the replacement can you just look at the software version on the box before opening it and if it's the new software send it back and say the box looked damaged and ask them to send a new one with the hope it has the old software?
Click to expand...
Click to collapse
I manage my company's smartphone account...my rep would get pretty PO'd at me if I kept sending phones back and getting new ones shipped FedEx overnight...lol...but if I was an individual consumer account I would be doing that.
We actually only pay $50/month for 450 min pooled, unlimited data, text and MMS....helluva deal!
I rooted my KFHDX 7, tried a build.prop mod to get playstore working, then I got a brick. Just a grey kindle fire logo and a bootloop. I tried a factory reset from the recovery, and it made me unable to use adb.
If I RMA this unit, will amazon try to penalize me for having rooted the device?
JordanRulz said:
I rooted my KFHDX 7, tried a build.prop mod to get playstore working, then I got a brick. Just a grey kindle fire logo and a bootloop. I tried a factory reset from the recovery, and it made me unable to use adb.
If I RMA this unit, will amazon try to penalize me for having rooted the device?
Click to expand...
Click to collapse
I think they don't even analyze it to that degree.I wouldn't worry about it. It just never fully booted and you want a new one that's not defective
davekaz said:
I think they don't even analyze it to that degree.I wouldn't worry about it. It just never fully booted and you want a new one that's not defective
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Thanks. I just called them to RMA.
Got a new Kindle Fire HDX as a replacement, no questions asked. They didn't even ask for the bricked one back.
JordanRulz said:
Got a new Kindle Fire HDX as a replacement, no questions asked. They didn't even ask for the bricked one back.
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that's a great service, how they collected and delivered the unit to you? did they charge anything in term on re-shipping?
azfar said:
that's a great service, how they collected and delivered the unit to you? did they charge anything in term on re-shipping?
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My replacement was shipped next-day free of charge, and they sent me a prepaid shipping label for the bricked one (just the unit, they told me to keep the charger/cable)
Stellar service as usual
Azhad said:
My replacement was shipped next-day free of charge, and they sent me a prepaid shipping label for the bricked one (just the unit, they told me to keep the charger/cable)
Stellar service as usual
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really impressive service.
JordanRulz said:
Got a new Kindle Fire HDX as a replacement, no questions asked. They didn't even ask for the bricked one back.
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They certainly should penalize you..this was your mistake. If you don't want to assume responsibility for the risks that come with modifying your device, then don't modify your device.
Hello folks, i've been rooted for a while now and i was wondering if there is any custom recovery for the verizon v10 yet? The reason is because i messed up my google apps and i need to flash them to make the market work again. Any input would be appreciated.
As of right now no, we need the bootloader unlocked first and thats gonna be a minute. So just do a flash back to stock. Theres also a option where it won't wipe your data, instead of upgrade in the programs options just select refurbished instead ( I think, you'll have to look it up).
razzrmaxx said:
Hello folks, i've been rooted for a while now and i was wondering if there is any custom recovery for the verizon v10 yet? The reason is because i messed up my google apps and i need to flash them to make the market work again. Any input would be appreciated.
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No and there's not going to be.
evolver10 said:
No and there's not going to be.
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Kind of have to agree. There is just is not a following for this phone.
I have really been considering selling this phone and getting a Moto X Pure.
Does anyone have connection with team twrp? Or the developers that usually work an help with rooted phone's recoveries?
I do, and it won't happen without a bootloader unlock.
Haxcid said:
Kind of have to agree. There is just is not a following for this phone.
I have really been considering selling this phone and getting a Moto X Pure.
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Thats what they said about root for this phone. Give it time dam*it
alvinator94 said:
Thats what they said about root for this phone. Give it time dam*it
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Good luck with that. I am sure this phone will get root and boot loader but by then I will be long onto another phone. Having used it now for a time, I really wish I went with the smaller moto x pure, I could have gotten it completely customized, and root, and roms... one handed use with this phone sucks even with the tools provided.
for half the price with performance on par...
Haxcid said:
Good luck with that. I am sure this phone will get root and boot loader but by then I will be long onto another phone. Having used it now for a time, I really wish I went with the smaller moto x pure, I could have gotten it completely customized, and root, and roms... one handed use with this phone sucks even with the tools provided.
for half the price with performance on par...
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Also , I'm starting to see reports of the G4 boot loop of death on the V10. We live and learn I suppose. My v10 is sitting on my desk collecting dust now while I'm rocking my N6P.
evolver10 said:
Also , I'm starting to see reports of the G4 boot loop of death on the V10. We live and learn I suppose. My v10 is sitting on my desk collecting dust now while I'm rocking my N6P.
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I'm pretty decent at fixing the G4 bootloop. It's caused by the NAND coming away from the board. Have to reflow it and pray it isn't to far gone. Sometimes it works forever sometimes just Kong enough to get data from. Sad to hear that the V10 is displaying the same issue. Haven't seen any at my shop yet but then again have only seen 3 or 4 V10s.
bantzt said:
I'm pretty decent at fixing the G4 bootloop. It's caused by the NAND coming away from the board. Have to reflow it and pray it isn't to far gone. Sometimes it works forever sometimes just Kong enough to get data from. Sad to hear that the V10 is displaying the same issue. Haven't seen any at my shop yet but then again have only seen 3 or 4 V10s.
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I had to warrenty my v10 due to random issues i.e. icons would be grey blocks, apps would act as if they'd been wiped. Tried doing a recovery restore from my pc and it still did it. Literally the phone was loosing it's memory.
Well I just sold my v10 so be looking for that bootloader to be unlocked soon.
So many know vulnerabilities to try, so little time... HAHA if on 5.1.1 it's possible