I am getting the V10 in 5 hours or so. Should I unroot my Note 3 before I take it in to jump?
Sent from my SM-N900T using Tapatalk
I would. Just put it back to factory so nothing is said.
Sent from my Nexus 6 using XDA Premium HD app
Yeah somebody else will probably get the phone so return to stock as much as possible and don't forget to wipe. If it's not encrypted you might want to encrypt then unroot + factory reset after it's done encrypting the data.
I didn't. It will be gone over and factory refurbished. I.e. stock firmware reflashed.
Sent from my LG-H901 using Tapatalk
Shouldn't be a big deal, when I jumped my 5 day old G4 it had Twrp. They made me do a factory resent. The mobile rep didn't know what it was. Lol I nervously told her because I thought it was going to fail, lo and behold it factory reset and I was able to walk away with my new V10. What's TMo going to do, deny me my upgrade so the sales rep looses a commission...possible but I doubt it lol
they actually might. When I switched from Sprint to tmobile, the first time I went into the store we were told I would be unable to turn in my note 4 because it had been rooted and wasn't worth anything with Knox tripped. Even though it had been returned to stock. Which would have left me with a 390 balance on my Sprint payment plan and a phone I couldn't use on tmobiles network.(never again I just buy all my phones outright) I called the following day since their rational was the warranty was voided. I told them there wasn't a warranty anyway since the phone was over a year old. They were unmoved. I escalated and finally talked to someone who went through the documents and concluded there was nothing stopping them from accepting the phone. So ymmv with a rooted phone. And I'll never buy another tattle tale phone again, I'm looking at you samsung!
I returned it rooted, with a custom ROM, with 2 different phones. No problem, but why risk it?
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
I work at a corporate retail store for T-Mobile, and I can confirm our process is to check that the device powers on, has no screen damage (cracking, splintering), and no liquid damage. As for rooted software? We never check for it, even for warranty exchanges; or we aren't supposed to, at least.
swbf2lord said:
I work at a corporate retail store for T-Mobile, and I can confirm our process is to check that the device powers on, has no screen damage (cracking, splintering), and no liquid damage. As for rooted software? We never check for it, even for warranty exchanges; or we aren't supposed to, at least.
Click to expand...
Click to collapse
Same at all the stores I've worked with too. Hell I control the inventory in two stores right now and have only had any issues with rooting is when someone did something stupid with it because it hits our numbers. However whoever we send the phones out to is probably too stupid to know what root is
---------- Post added at 06:13 AM ---------- Previous post was at 06:11 AM ----------
Notasaurus said:
they actually might. When I switched from Sprint to tmobile, the first time I went into the store we were told I would be unable to turn in my note 4 because it had been rooted and wasn't worth anything with Knox tripped. Even though it had been returned to stock. Which would have left me with a 390 balance on my Sprint payment plan and a phone I couldn't use on tmobiles network.(never again I just buy all my phones outright) I called the following day since their rational was the warranty was voided. I told them there wasn't a warranty anyway since the phone was over a year old. They were unmoved. I escalated and finally talked to someone who went through the documents and concluded there was nothing stopping them from accepting the phone. So ymmv with a rooted phone. And I'll never buy another tattle tale phone again, I'm looking at you samsung!
Click to expand...
Click to collapse
That rep was a total hardass. That's so ridiculous. I would have been so pissed at them if it was my employee
When I first rooted my Note 3,there was an issue with twrp restoring. Anyway, several of us had bricked devices, I went to return my phone and they wanted to run diagnostics on it. I left the store, but I suspect it would have been an issue.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
Yeah, the device does have to power on.
Sent from my LG-H901 using Tapatalk
Should be good I jumped from my rooted Note 4. Even factory reset it for them.
Related
So a couple weeks ago I picked up a new Galaxy Nexus and while it's a great phone I'm not totally satisfied with it.
I was going to go in and swap it for a rezound to play around with it a bit.
Now if I unlock it when I get it and decide to return it will I have any problems or should I be alright as long as I relock it?
wil2bm said:
So a couple weeks ago I picked up a new Galaxy Nexus and while it's a great phone I'm not totally satisfied with it.
I was going to go in and swap it for a rezound to play around with it a bit.
Now if I unlock it when I get it and decide to return it will I have any problems or should I be alright as long as I relock it?
Click to expand...
Click to collapse
You will have a problem if one of Verizon's tech's notices the unlocks...that's about it.
If they are anything like Sprint, you won't have an issue. It doesn't void your warranty.
Sent from my Swagged Out Stock EVO
MrSmith317 said:
You will have a problem if one of Verizon's tech's notices the unlocks...that's about it.
Click to expand...
Click to collapse
So even if relocked there is still a way to see it had been unlocked? Is it pretty obvious or do they have to be looking for something?
If I relock my nexus there is no way for them to see that right?
IT'LL SAY RELOCKED.
Sent from my ADR6425LVW using xda premium
But for the most part I wouldn't worry to much I've sent back probably 10 rooted without stock phones back and never said anything. But I've also called and didn't go there. Only my Eris was getting real hot no matter what I tried and when I went down there I forgot to put it back to stock and the guy still warranty the phone. He was amused I took it in like that but he did the warranty and when the phone came I sent that one back and never had a problem.
Sent from my ADR6425LVW using xda premium
Nevermind I thought you were talking about the Rezound.
Sent from my ADR6425LVW using xda premium
If you return the Nexus for the rezound, they won't let you exchange again for another device.
brisdaddy1207 said:
But for the most part I wouldn't worry to much I've sent back probably 10 rooted without stock phones back and never said anything. But I've also called and didn't go there. Only my Eris was getting real hot no matter what I tried and when I went down there I forgot to put it back to stock and the guy still warranty the phone. He was amused I took it in like that but he did the warranty and when the phone came I sent that one back and never had a problem.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
You are exactly why....like the poster child of why Verizon is locking bootoaders. Good job!
nrfitchett4 said:
If you return the Nexus for the rezound, they won't let you exchange again for another device.
Click to expand...
Click to collapse
They only let you swap a phone once? What if I just return it?
wil2bm said:
They only let you swap a phone once? What if I just return it?
Click to expand...
Click to collapse
Same thing. You get only ONE exchange for a different device with the upgrade you use.
If your opening a new line take a phone back and exchange it for the same phone then what? Or exchange it for another phone
I used an available upgrade on my account... I thought there was an amount of time you were given to where you could return the device/void the contract renewal?
wil2bm said:
I used an available upgrade on my account... I thought there was an amount of time you were given to where you could return the device/void the contract renewal?
Click to expand...
Click to collapse
there is, but you can only do it once.
nrfitchett4 said:
there is, but you can only do it once.
Click to expand...
Click to collapse
This isn't right. You can swap once WITHOUT a restocking fee. After that, you can still return the device and buy a new one, but they will charge you a restocking fee.
I just upgrade recently and bought a Nexus. Didn't like it and got a Rezound. I was charged a restocking fee, doesn't matter if its your first time or not. The only real way to waive the restocking fee is if something is a matter with your phone, hardware wise, if it's cosmetic (don't like the color) they wont help you.
Oh about returning a rooted phone, they will never check. I just returned my Rezound yesterday b/c of the pink buttons and I got a new one. They didn't even check what I did to the phone, they didnt even check the phone at all, they just put it in a box, put a shipping label on it and that was it. 90 percent of VZW CSR don't even know what to look for or even know what rooting is. Maybe I lucked out with the store I went to but the employees there, wow, I don't know how the get jobs, they don't know a lick about phones.
drynyks said:
You are exactly why....like the poster child of why Verizon is locking bootoaders. Good job!
Click to expand...
Click to collapse
Is there a need to bash people and act like a little 4 year old say it was you not me. Come on grow up act like a man or women not blaming people your whole life.
Sent from my ADR6425LVW using xda premium
bal1985 said:
I just upgrade recently and bought a Nexus. Didn't like it and got a Rezound. I was charged a restocking fee, doesn't matter if its your first time or not. The only real way to waive the restocking fee is if something is a matter with your phone, hardware wise, if it's cosmetic (don't like the color) they wont help you.
Oh about returning a rooted phone, they will never check. I just returned my Rezound yesterday b/c of the pink buttons and I got a new one. They didn't even check what I did to the phone, they didnt even check the phone at all, they just put it in a box, put a shipping label on it and that was it. 90 percent of VZW CSR don't even know what to look for or even know what rooting is. Maybe I lucked out with the store I went to but the employees there, wow, I don't know how the get jobs, they don't know a lick about phones.
Click to expand...
Click to collapse
Actually, they may check it, just not at the store you return it to.(wherever they send it to) I had it happen to me on an old WM phone and they tried to whack me full price of the new phone two months later... but I agree that its unlikely. If they checked every phone that got returned, nothing would get done and backlog refurbs.
will i have to UNroot my evo to have it replaced by asurion? im with sprint.
romaire said:
will i have to UNroot my evo to have it replaced by asurion? im with sprint.
Click to expand...
Click to collapse
No. They dont care.. If your worried just run over it with your car before you send it back. Doesnt matter. They still getting your old device and your still paying your deductible.
If anyone out there in XDA-land has actually warrantied an unlocked or re-locked phone (in store and/or via the 1-800 number), could you please chime in and post your experience (whether you did store or 800 and what happened).
I realize that it may still be too early to ask this question, because the true kicker is whether someone down the supply chain (in store, then in Verizon, then in HTC) noticed and charged back to your account; as there may not have been enough time for bills to generate after such a chain, but I would love to hear of actual experiences.
If possible, there is no need to report back on Amazon or Best Buy or Guy-On-The-Corner They have different policies. This is a Verizon Corporate inquiry. If anyone sent it back to Verizon, did Verizon ultimately charge you for a new Rezound. Thanks
(I realize there is another thread debating whether or not HTC shares with Verizon, and whether Verizon employees are trained to check. This is not that hypothetical inquiry; I am hoping that only people who ACTUALLY did the swap report in).
Thanks!
This is interesting to me. I'm stuck wanting the "normal", for lack of better words, root and s-off method from the community. I knew that the employees don't care about root as long as they can set it back to stock. That's what I heard from my friend that worked there. I don't know about the HTC unlock though.
I did it with my first rezound. (i baught them at bestbuy for their replacement plan) no questions asked. GIVE ME NEW PHONE, they gave, I was happy.
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
I had the 'can't charge dead batteries issue' the other night. Went to store and replaced with new battery. No problems.
Sent from my Unlocked/Rooted Rezound running CleanROM 2.0/AmonRa
Thanks
treadwayj said:
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
Click to expand...
Click to collapse
Well - You did come closest to answering out of all the other responses PLEASE let us know if you ever get billed for it (which can take months).
When I turned my Charge in to Best Buy for the upgrade plan, the dude actually SHOWED OFF to the other folks how modded that thing was, he was in awe. As much flashing I did on that thing, it should have melted. They don't care, or are not paid enough TO care. Never had a problem at the VZW store either, but those guys are usually idiots anyways.
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Hmmm
nosympathy said:
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
While Best Buy is not relevant (they probably have their own policies), that is kind of disturbing. It means they are looking.
Anyone actually do this with *VERIZON*, would love to hear if they ultimately charge you.
I know this is not exactly the same, but I exchanged my old Samsung Fascinate for a Droid Charge under warranty through Verizon. I restored the Fascinate but forgot to restore the kernel. It showed some hacked version under the system settings and was really obvious.
I sent it back and never heard anything about it...
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
treadwayj said:
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
Click to expand...
Click to collapse
No you're paying for the replacement. It sucks.
06stang said:
No you're paying for the replacement. It sucks.
Click to expand...
Click to collapse
so basically i could end up paying $850, $650 for the replacement plus the $200* i spent on the one that broke and be stuck under a two year contract?
oi vei
*with new two year contract
YES! That is why I was hoping to hear of people's actual responses with Verizon. Not having much luck with the "actual" or "verizon" part of the inquiry, but it is probably still too early to really know. The phone hasn't been unlocked long enough for people to unlock, decide they need to warranty replace, exchange it with VERIZON, and then get another bill cycle or 2 or 3 to see if they were charged.
... but I keep hoping to hear from anyone who actually warrantied an unlocked phone back to a Verizon corporate store or Verizon 800. As time goes by, maybe we will learn
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Thanks
treadwayj said:
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Click to expand...
Click to collapse
Please do. I suspect it will take months (has to get from Verizon store to headquarters as part of however often they ship, then Verizon has to batch all their warranty replacements back to HTC {if that's how they do it} however often they ship, then HTC has to notice {if they ever do} and push back {if they ever do}, and the Verizon has take the pushback and bill). I suspect that this can take months, at which point the question will be moot (because it will be as it will be), but it was a pipe dream of mine to see what actually happens, given the amount of guessing going on.
Good luck!
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Sent from my ADR6425LVW using XDA App
Well
nosympathy said:
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Click to expand...
Click to collapse
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
jdmba said:
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
Click to expand...
Click to collapse
I don't know how to feel about that either. When an employee of a cellphone provider looks at the available water marks and SAYS your phone is fine and has not received water damage and they are going to replace it for you...anything found afterwords is Verizon's own fault and they will have to deal with. I actually had apple try and pull that once. Had am iPhone where the wifi card was bad, tech at apple looked at their two water markers and said it was fine, that there was a definite issue and shed replace it. Got a call from apple saying the water marker was tripped and I'd have to pay for the replacement. I told them exactly what happened and they left me alone real quick.
Sent from my ADR6425LVW using XDA App
... and there you go. That is the heart of my inquiry.
The initial person (counter at the store) will be irrelevant, and if people turn in Re-Locked phones, will they ultimately get charged by Verizon EXACTLY the way Apple proceeded with you.
Well I recently experienced a "deadzone" on the right side of my screen, making certain things near impossible to do on my ThunderBolt. I looked up and supposedly this phone comes with a manufacturer's warranty of 2 years. This phone was released on March 17, 2011. Which means that as of today, that still puts me in the warranty.
Since it's discontinued, would I get a different phone as a replacement? Do I have to go to Verizon, or call HTC (since it's a manufacturer's warranty)?
Has anyone done this?
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Well I recently experienced a "deadzone" on the right side of my screen, making certain things near impossible to do on my ThunderBolt. I looked up and supposedly this phone comes with a manufacturer's warranty of 2 years. This phone was released on March 17, 2011. Which means that as of today, that still puts me in the warranty.
Since it's discontinued, would I get a different phone as a replacement? Do I have to go to Verizon, or call HTC (since it's a manufacturer's warranty)?
Has anyone done this?
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
You will have to go through HTC for warranty purposes.
Verizon deals with Insurance claims, but not manufacturer warranty.
They will likely have you ship that one off to be "repaired" where they may do just that or they would send you a different re-manufactured one.
They typically have you go through PCD for the actual warranty repairs.
santod040 said:
You will have to go through HTC for warranty purposes.
Verizon deals with Insurance claims, but not manufacturer warranty.
They will likely have you ship that one off to be "repaired" where they may do just that or they would send you a different re-manufactured one.
They typically have you go through PCD for the actual warranty repairs.
Click to expand...
Click to collapse
Let's say I decided to go to Verizon store. Should I unroot? Or just show them my phone like so.
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Let's say I decided to go to Verizon store. Should I unroot? Or just show them my phone like so.
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
I did this when part of my screen died. I unrooted using a guide in this forum, verified it appeared to be unrooted and back to stock, then took it in and they shipped it in and I got a new one in the mail in a couple days. I don't know that you HAVE to unroot, but it's not a bad idea just in case, since everyone SAYS rooting voids your warranty, and you don't want an unexpected headache if they send your broken one back and try to charge you for the replacement.
CinciTech said:
I did this when part of my screen died. I unrooted using a guide in this forum, verified it appeared to be unrooted and back to stock, then took it in and they shipped it in and I got a new one in the mail in a couple days. I don't know that you HAVE to unroot, but it's not a bad idea just in case, since everyone SAYS rooting voids your warranty, and you don't want an unexpected headache if they send your broken one back and try to charge you for the replacement.
Click to expand...
Click to collapse
Oh man, thanks for the reply. Going to do this on Friday and take it in to the Verizon store, been a customer for nearly 8 years now. Hopefully they don't give me any headaches and just send me a new one or if not a different one since I heard the Tbolt is discontinued
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Oh man, thanks for the reply. Going to do this on Friday and take it in to the Verizon store, been a customer for nearly 8 years now. Hopefully they don't give me any headaches and just send me a new one or if not a different one since I heard the Tbolt is discontinued
Click to expand...
Click to collapse
Just because it's no longer being manufactured doesn't mean they don't have a pile of refurbs in stock, so I think you're set as long you're within the warranty period.
And don't go thinking you're special just because you've been loyal! I felt just a little insulted when I got a (free) text message telling me I was allowed to come in and buy a new (not free) phone and pay the $30 additional charge for the privelege of renewing my contract and thereby losing my unlimited data plan. I use 10GB+ a month; my next phone is coming off eBay. :laugh:
Hey guys, so i've been having problems with my S4. No matter what I do my sensors malfunction and my NFC doesn't work. I've tried everything, different roms, factory images, nothing fixes it, so i called tech support today to see what I can do. They offered to send me a Certified like new replacement device via overnight Shipping. I played dumb and asked the technician if it will come with "the new update" that the local Verizon store warned me against. He said that it would, but it shouldn't have any problems. I'm not sure if he knew what he was talking about though. Or maybe he meant that it will take the update.
My question is: Has anyone received a CLNR from Verizon lately (like within the last week) and was it on MDK or ME7? I've decided that if it's on ME7 I'm gonna send it back. I'll tell them that I was able to fix my original device or something. It's not gonna be here til Friday and I'm kinda worried about this.
Anybody have any experience with this lately?
I'll tell you right now it's going to be ME7, your chances of getting MDK are closer to zero than anything. Update has been out for a while if you think about it and from past experience Verizon ensures it is pushed to a device before sending it out.
Sent from my SCH-I545 using xda app-developers app
bc760 said:
I'll tell you right now it's going to be ME7, your chances of getting MDK are closer to zero than anything. Update has been out for a while if you think about it and from past experience Verizon ensures it is pushed to a device before sending it out.
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
I wonder if there is a way to request it be MDK. Or cancel my replacement.
Only way to cancel is if it has not shipped, wait till you get the replacement and then call and tell them you are sending it back because your phone is fine now and there is no need for the replacement
Sent from my SCH-I545 using xda app-developers app
nicholi2789 said:
Hey guys, so i've been having problems with my S4. No matter what I do my sensors malfunction and my NFC doesn't work. I've tried everything, different roms, factory images, nothing fixes it, so i called tech support today to see what I can do. They offered to send me a Certified like new replacement device via overnight Shipping. I played dumb and asked the technician if it will come with "the new update" that the local Verizon store warned me against. He said that it would, but it shouldn't have any problems. I'm not sure if he knew what he was talking about though. Or maybe he meant that it will take the update.
My question is: Has anyone received a CLNR from Verizon lately (like within the last week) and was it on MDK or ME7? I've decided that if it's on ME7 I'm gonna send it back. I'll tell them that I was able to fix my original device or something. It's not gonna be here til Friday and I'm kinda worried about this.
Anybody have any experience with this lately?
Click to expand...
Click to collapse
Mine I got today was mdk...however I went to the store to request and the rep looked in the system and ordered it for me.
My CLNR one came in today and it was on ME7 sadly
sounds about 50/50.....good luck
i received a replacement on wednesday of last week it was MDK.
So just in case anyone is curious and find themselves in a similar situation. I had some hardware problems with my S4 (NFC did NOT work, and my sensors were very very inaccurate), So i called Verizon technical support to see if my phone was still under warranty. I must say that I was very very worried about getting a device with ME7 on it (obviously since I made this thread about it). I have to have my custom Roms hehe.
So when I got them on the phone, first thing they did was what they always do, and seem to think it will solve a hardware issue is make you do a factory reset. I told him I already did ( which wasn't untrue since I had just flashed Beans 6 hehe) and he said he needed to verify that I did. He had me go into settings/data usage. He asked me what they dates it displayed for my data usage cycle were. I said only back to August 22nd. And he said okay thats good. So as an interesting little side note, if you find yourself in a similar situation, that is how they verify you did a factory reset or not. It will store all your data usage statistics all the way back to the last time you did a factory reset. Just an interesting little bit of info.
After that, he was more than happy to send me out a Certified Like New Replacement Via overnight shipping. Before getting off the phone I asked the technician if the device would come with the newest software update on it already. (I played dumb and said that they guys at the local store told me it was no good), he said that, "Yes it will have the newest update pre-installed, but don't worry about it, I have it on my device and it runs solid".
So needless to say I spent the last day and a half worried as heck that it would come with ME7 pre-installed. I had resolved myself to cancel the replacement and just deal with a defective device if it did come with ME7.
But lucky me! Today, I got my CLNR device and it still had MDK on it! Freaking awesome. I thought for sure all their devices would be on ME7 by now.
Anyways, the point of my long winded post is this: Verizon still does have replacement devices (not brand new devices in the store) that are on MDK. So if anyone is having a similar issue. There is still hope!
Sorry for the long post. Just super happy about.
I got a CLNR from verizon last week and it has MDK. I'm happy yours does too!!
Mr Frog said:
I got a CLNR from verizon last week and it has MDK. I'm happy yours does too!!
Click to expand...
Click to collapse
Yeah I was just really surprised. Everyone said it would be ME7 for sure, even the technician I talked to, who seemed pretty knowledgeable said it would be updated with the newest ME7 build. He said it by name too. I just hoped he would be misinformed like they usually are. I wasn't very hopeful. Almost jumped for joy when I booted it and saw MDK. I didn't even put the SIM card in it until I had already rooted and installed recovery,
Placed order today. Will be here tomorrow for 'overheating' hope I get mdk the first time. You can request as many replacements as possible until you're happy. Any rep will say. I'm hoping mdk or downgrade to note 2 offer.
Sent from my SCH-I545 using Tapatalk 2
imablackhat said:
Placed order today. Will be here tomorrow for 'overheating' hope I get mdk the first time. You can request as many replacements as possible until you're happy. Any rep will say. I'm hoping mdk or downgrade to note 2 offer.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
It looks like you will probably get an MDK device. Hopefully anyways. It's not like they can go through and turn on every single one of their CLNR devices and update them. You are right though, I've noticed now that after three consecutive times getting a replacement device for one that is malfunctioning, Verizon will offer you an early upgrade. It's happened to me twice now. Three times, then new phone for you. Think about it, they only win that way. Yeah your getting a new device, but they have your wallet for another two years. It's like their unspoken policy.
Say what you want about Big Red, but they have excellent customer service. That's why I have stayed with them for so long. Every time I have had an issue they have always resolved it for me quickly and efficiently. I mean, they even sent their replacements out via overnight shipping. Very cool. They even make payment arrangements with me whenever I'm having a rough month.
Anyways, you should post here when it arrives tomorrow and let us know whether or not it's MDK.
Got a mdk today. New not refurb too!
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imablackhat said:
Got a mdk today. New not refurb too!
Sent from my SCH-I545 using Tapatalk 2
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Also got an MDK from Asurion today. It's in the original box with all accessories = assuming it's new.
Mine wasn't in original box with accessories but it wasn't a refurb either. The back had a blue sticker was like nb 7/31 donno what that is. But I pealed it off. It was a little blue circle.
Either way. The regular imei and Samsung made in China stuff matched the original and wasn't a refurbished device.seems good!
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imablackhat said:
Mine wasn't in original box with accessories but it wasn't a refurb either. The back had a blue sticker was like nb 7/31 donno what that is. But I pealed it off. It was a little blue circle.
Either way. The regular imei and Samsung made in China stuff matched the original and wasn't a refurbished device.seems good!
Sent from my SCH-I545 using Tapatalk 2
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I didn't have any stickers or dates on mine. The UPC under proof of purchase was blacked out with a sharpie though.
Did you get your phone from asurion or Verizon. Did you lose or damage. Cuz warranty swaps are Verizon.
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I have seen tons of Knox related content, but I do have a question that I have not seen asked before. We know that tripping the knox flag will void your warranty and you will take a boat load of crap if you try to have it serviced, but what about when the year is up and you try to give it back to Sprint to get a new phone on the One Up plan? Will they still take it back with that flag tripped? Thanks.
henbone11 said:
I have seen tons of Knox related content, but I do have a question that I have not seen asked before. We know that tripping the knox flag will void your warranty and you will take a boat load of crap if you try to have it serviced, but what about when the year is up and you try to give it back to Sprint to get a new phone on the One Up plan? Will they still take it back with that flag tripped? Thanks.
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I don't think it will be an issue when you are at the store as all they are really looking at is does the phone work. Most reps would have no clue how to even get in to download mode to check it anyway. I plan on doing the one up again when the Note 4 comes out next year and am worried that where ever the phones go after they leave the store will catch it. What happens then? Will they come back and say that I owe the balance on the N3? Guess we will have to wait and see.
The last three phones I have sold back to Sprint have been rooted and they never said anything. This is different though, so it does worry me. I don't mind not having a Samsung warranty, but not being able to trade it in in a year is quite offputting and defeats the One Up program. Hopefully, someone can provide some definitive information...i'd rather not ask at the Sprint store. lol
henbone11 said:
The last three phones I have sold back to Sprint have been rooted and they never said anything. This is different though, so it does worry me. I don't mind not having a Samsung warranty, but not being able to trade it in in a year is quite offputting and defeats the One Up program. Hopefully, someone can provide some definitive information...i'd rather not ask at the Sprint store. lol
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My local store knows I had my Note 2 rooted. I even helped 2 of the employees root theirs lol. When I went in to do the one up one did ask me if I put it back to stock which I had. He did not check. Just made sure no physical damage and that it turned on. I have a feeling we will not know exactly how this will be handled untill a year from now. Because of this I am still debating on rooting or not.
Unless it has changed, check the link in my signature. Sprint allows rooting, you just have ignorant people that don't even knows the policies of the company they work for.
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nolimit06 said:
Unless it has changed, check the link in my signature. Sprint allows rooting, you just have ignorant people that don't even knows the policies of the company they work for.
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I get that they don't care about rooting, but no Sprint phone has ever had a situation like this. This explicitly voids the warranty on the phone and there is no way for sprint to resolve that by simply putting stock firmware/rom back on the phone. I am just curious how this will be handled when returning the phone on the One Up program. If one is not on this program, it wont matter because they will have it for 20-24 months, unless they buy a new one out of pocket. Presumably, the warranty would be expired on the phone anyway. I don't think there's any point in calling a Sprint store and asking this question now because I'm am all but certain that they will not know how to answer it accurately.
Generally after a year there is no warranty anyway. So how could they deny you over a voided warranty when you can only us one up once a year? Just wait an extra day after the year.
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henbone11 said:
I get that they don't care about rooting, but no Sprint phone has ever had a situation like this. This explicitly voids the warranty on the phone and there is no way for sprint to resolve that by simply putting stock firmware/rom back on the phone. I am just curious how this will be handled when returning the phone on the One Up program. If one is not on this program, it wont matter because they will have it for 20-24 months, unless they buy a new one out of pocket. Presumably, the warranty would be expired on the phone anyway. I don't think there's any point in calling a Sprint store and asking this question now because I'm am all but certain that they will not know how to answer it accurately.
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Most of the store employees don't even know how to check this kind of stuff. When I exchanged my htc one for the Note 3 they didn't even open the box and check the phone. If you have the TEP and have a hardware issue just take it in and get an exchange. If you expect Sprint employees to know how to get into Download/ODIN mode, your giving a little to much credit lol.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
nolimit06 said:
Most of the store employees don't even know how to check this kind of stuff. When I exchanged my htc one for the Note 3 they didn't even open the box and check the phone. If you have the TEP and have a hardware issue just take it in and get an exchange. If you expect Sprint employees to know how to get into Download/ODIN mode, your giving a little to much credit lol.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
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I have seen quite a few people say that in regards to Sprint store employees, but again, this is a special case. I would guess that they will be taught how to check it. Why even put that flag in there if it means nothing? I saw a thread here the other day where someone had to take a Note 3 back, for whatever reason, and they checked it. One would hope that they would remain clueless, but I don't think that is going to be the case. I am on the verge of rooting anyway, just trying to consider everything before I do.
ktulu909 said:
Generally after a year there is no warranty anyway. So how could they deny you over a voided warranty when you can only us one up once a year? Just wait an extra day after the year.
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On the One Up plan, you aren't buying the phone, but simply leasing it. Unless you decide to keep the phone for the whole 24 months, then you own it. So there's the problem if they won't take it back due to Knox flag being tripped. You are then stuck with it for the full 24 months and it defeats the purpose of paying extra for the One Up plan.
I have never purchased a used phone from Sprint. Do you get any kind of warranty with a used phone? If so, is it in any way a manufacturers warranty or simply a Sprint warranty? I guess if it's only Sprint, they would have to decide to warrant a phone that the manufacturer wont warrant.
I don't mean to belabor the point, but it seems as though I am the only one with this concern.
henbone11 said:
On the One Up plan, you aren't buying the phone, but simply leasing it. Unless you decide to keep the phone for the whole 24 months, then you own it. So there's the problem if they won't take it back due to Knox flag being tripped. You are then stuck with it for the full 24 months and it defeats the purpose of paying extra for the One Up plan.
I have never purchased a used phone from Sprint. Do you get any kind of warranty with a used phone? If so, is it in any way a manufacturers warranty or simply a Sprint warranty? I guess if it's only Sprint, they would have to decide to warrant a phone that the manufacturer wont warrant.
I don't mean to belabor the point, but it seems as though I am the only one with this concern.
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I am personally not worried about it, like I said 99% of the store employees are clueless anyways and half the time don't even boot the damn phone. I understand where you are coming from but I really don't think you have anything to worry about. Besides does it say anything in the One Up contract about rooting a device? No.
nolimit06 said:
I am personally not worried about it, like I said 99% of the store employees are clueless anyways and half the time don't even boot the damn phone. I understand where you are coming from but I really don't think you have anything to worry about. Besides does it say anything in the One Up contract about rooting a device? No.
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Right on. Just trying to cover my bases before I root. Will probably do it tomorrow. Thanks for your input.