Hi all, hoping you can help with a problem I'm having.
Basically, my Hero was fine, working perfectly, until I cleverly managed to lock myself out of it by getting the security swipe wrong too many times.
Long story short, I did a factory reset (had only got the phone that day so didn't seem like a big deal to lose anything).
I rebooted it, contacts came back down through google, everything fine. Then I started getting this message when connecting contacts to facebook or viewing the 'my contact card'.
android.process.acore has stopped unexpectedly problem, force close
If I log out of facebook then I don't get the problem, but I'd like the facebook functionality. When I'm logged into facebook some contacts display facebook info, some don't.
My first thought was a dodgy contact, but all the contacts are the same as the first time I sync'd with google, so nothing should be wrong there I hope.
Anyway, any ideas?
Same problem
Hello,
I am having the same problem. I also posted a question regarding this problem yesterday in the forum but up until now I have received any answers. I also send an email to HTC support but haven't heard from them yet. I suggest you do the same, this way they can't say that this is a one time problem ;-)
I was about to do a factory reset, but now I am afraid that this isn't going to solve my problem. My phone has been working without any problems for 2 weeks with a lot of facebook people synchronised to my contacts. I think that 1of the facebook contacts has some illegal character is its name or description and thus giving this error.
Spoke to soon. This is the reply from HTC. But it isn't that helpfull I am afraid ;-(
Dear HTC customer,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
Thank you for your feedback, please try to do a hard reset of your phone to see if that solves the problem. You can do this by:
1. With the phone turned off, press and hold the HOME and BACK buttons, and then briefly press the END CALL/POWER button. The reset process will start after a few seconds.
2. Wait for the phone to finish the reset process and then press MENU.
If this does not solve the problem there should be a ROM update for the Hero coming out soon which could contain a fix for the problem. Try the hard reset if it doesn’t work keep an eye on htc.com for the ROM upgrade for the Hero.
If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx
Or you can go to: http://www.htc.com/select_country.htm, select your country and then click on the Support tab.
You can also call our Call Center at: +46-85-055-6438 if you have further questions.
Thank you once again for your continued patronage.
Best regards,
Europe customer support team
HTC Corp. Global Service Division
http://forum.xda-developers.com/showthread.php?p=4412633#post4412633
http://androidforums.com/htc-hero/8275-new-htc-hero-issues.html
How bizarre!
Tried it now and no problem, fantastic!
From one of those links....
"Lots of people getting it - seems like it could be a Facebook api change if you look at that thread."
I guess with the hero being SO connected with the web, a lot more than just the phone can break things. Ah well.
Thanks deeren.
Problem also solved
Problem is also solved for me.
I'am happy I didn't do a reset yesterday evening
Hi All,
I am getting the same error message with a force close as my only option but it happens constantly! i do not need to push anything. It does not seem to ahve anything to do with contacts or facebook....
I have looked at all the threads and it oly seems to be people talking about facebook and contacts. Does anyone else get it that doe snot have faebook installed?
My phone was working fine till the other day when it first happened and now i can do nothing.....
Help a nubee please!!!!
I am on the phone to HTC support now... I will post my results... he wants me to do a hard factory reset though....
mytouch slide
i am having the same problem with android.process.acore and i have try everything in the phone and nothing seems to work. please if anyone knows how to fix write back. thanks.
Had this start happening to me today, immediately after I installed three updates from the market, Pure Messenger Widget, Titanium Backup and Fat Secrets. I don't think it was the latter two, I think it was Pure Messenger Widget. It was difficult to get that one to install, it took ages, and then it interferred with the download of the other two. Once I was through with the market the force closes started. Managed to shut the phone down but they came back, until I uninstalled Pure Messenger Widget. A few more reboots and it seems to be back to normal. I realize this is anecdotal, and I have no development experience so I have no logic to draw on here other than my own experience.
PeterMeulders said:
Problem is also solved for me.
I'am happy I didn't do a reset yesterday evening
Click to expand...
Click to collapse
hello
what u do to slove ur problem ?
thx
*Edited - Removed by poster*
Suddenly today my phone will not boot up, giving me the "the process android.acore has stopped ..." message. There are lots of forum threads suggesting possible causes and how to fix them, but none address the issue of when you can't switch on the device at all. I'm in an endless cycle of "force quit" and "the process android.acore has stopped". I'm at the point of having to factory reset, unless anyone can suggest anything please ...?
AidanBell said:
Suddenly today my phone will not boot up, giving me the "the process android.acore has stopped ..." message. There are lots of forum threads suggesting possible causes and how to fix them, but none address the issue of when you can't switch on the device at all. I'm in an endless cycle of "force quit" and "the process android.acore has stopped". I'm at the point of having to factory reset, unless anyone can suggest anything please ...?
Click to expand...
Click to collapse
Unfortunately I think a factory reset is your only option at this point. That's what I had to do when my phone was doing the same thing. Hopefully you have a recent backup to fall back on, however, be careful - do not restore any system data, that's where the problem lies.
Many thanks. I've performed a factory reset and successfully restored a Sprite backup made five days ago. But to my great disappointment I find that none of my programs have been included. Is this normal? All other data, settings, etc have restored fine, just no programs. I can of course reinstall them one by one since my market data is saved in the cloud, but is that normal with a Streak backup, that programs are not included?
Have no idea why your programs weren't backed up, sorry. I use Titanium Backup Pro, so my backups are complete.
Sent from a state of Serendipity
the process android.process.acore message...
Hi,
I get the message:
The process android.process.acore stopped unexpectedly. Please try again.
Force close
I am using a rooted Samsung Captivate Galaxy S Android 2.2.
not able to get anything to run on it without getting that message!
Can anyone help?
Thanks
Ed & Donna aka gramme
gramme66 said:
Hi,
I get the message:
The process android.process.acore stopped unexpectedly. Please try again.
Force close
I am using a rooted Samsung Captivate Galaxy S Android 2.2.
not able to get anything to run on it without getting that message!
Can anyone help?
Thanks
Ed & Donna aka gramme
Click to expand...
Click to collapse
Make sure you've backed up everything you want backed up and do a factory reset - it seems to be the only way to fix this. If that doesn't fix it, then try flashing a custom ROM, I know that will work - that's how I ended up delving into the custom ROM world
I have had the same problem today and just finished doing a HARD factory reset with samsung...DOESN'T work...still get the error message and will not operate. Finally called AT&T warranty department and they are sending out yet ANOTHER phone..this will be our 3rd refurbished phone.
If anyone comes up with a solution please let me know. I am going to play around for the next couple of days and see what I can come up with....
Thanks
Ed & Donna aka gramme
Like I said, they'd no solution other than flashing a new rom, be it stock or custom. I choose custom and learned I'd never depend on AT&T or Samsung again.
Sent from a state of Serendipity
Thanks, I used odin2oneclick and it put android 2.1 update 1 on the phone. Then I didn't have a clue how to get android 2.2 on the phone so I called samsung and they walked me through using kies mini. Now working and have it rooted once again.
Thanks again
Ed & Donna aka gramme
Sent from my SAMSUNG-SGH-I897 using XDA App
Ok first let me tell you guys that i have never seen this problem before and all of a sudden TODAY I saw it in two unrelated phones, one huawey ascend 530 something , and the other one a no brand chinese dual sim note 3 or note 4 knockoff , bot phones where stock , and users dont even know what rooting is, let alone custom roms.
The problem was popups , lots of them , some with pr0n ads, others with "security software" ads, some more for games, this popups started as soon as the phone booted, no need to enter a browser or app at all, then it started downloading some more apps with weird names (weird as apparently random garbage names), and some other apps for coupons, games, launchers etc, tons of crap, every time one finished downloading it was asking for which method to use for installation :google verification or something else I think "package installer" that i don't remember now, but that I know both are legit apps from android to install stuff, of course I said no every time but it just kept asking so I figured I will factory reset this because I have no time but he is a friend so I need to help him, but have not much time so I thought that was the best thing to do.
WRONG, after factory reset (from settings menu) popups where still there, so I just figured I would do it from recovery screen, and I did, ... surprise, popups still there and also the downloading notifications of more unknown apps, as I said before some of them had names like games or security software, other were just random gibberish, sometimes an app with chinesse name crashed (force stop) , when I saw that the first time I immediately knew it was some chinesse malware crap, ok I guessed maybe the sdcard had something sticky on it , hidden partition or something, so I removed it, and reset again, ... problem persists, oh and let me tell you, this problem showed up immediately after boot, I didn't even have the chance to register a google account, so crap was not coming from a google sync data or or synced apps or browsers or something , well then I had the idea of turning off the wifi and see if they stop, some of the popups opened browser pages and other popups just opened by themselves as if it was from an already installed app.
results: the damn thing turned wifi ON by itself to keep downloading their ****y apps, so I just deleted the saved wifi networks, and the damn thing started using the mobile data to keep doing its stuff (it even turned data on).
There was only one 2 things left to do, either try to root the phone and dive in the apps to try and remove any suspicious ones, or reflash with stock.
Well I had to leave by that time and told my friend i would like to help him, but it would have to be some other time, coz I know how hard it is to try and find a rom for an unknown chinese manufacturer even if I find one, trying to figure out the links in chinesse pages I doubt it would be an exact match (had done that before, so I know its difficult and takes many hours of your time) it had JB on it.
Then I arrived to work and a coworker asked if I could help him , it was a Huawei ascend G527-U081. exact same symptoms and behavior, ok so again I did factory resets blah blah erase sdcard etc etc, same results malware persisted, but in this case, it took me less than 5 mins to find the stock rom at huawey support page, downloaded it, did update via sdcard, and VOILA FIXED.
So someone who knows more about how could this infection happen can take some time and try to explain me?
My uneducated guess is that some side-loaded app or downloaded app from the webpages ads or something like that got ROOT access to the phone internally or even rooted the phone with their own root renamed app, and somehow put themselves in the system partition or the place where the factory apps are installed from, i guess that's why only a full flash fixed it.
Could that be it?
I hope no one here gets that crap, I have never had any malware in any of my phones and I am even surprised and wonder what people can possible do to get infected that bad, lol, I don't think I could even on purpose, but then again, having an adaway app takes most of the dangerous ads away so no risk clicking them by mistake.
Hi,
By any chance did you save the apks that were the cause of this as I would like to decompile and test them under a VM maybe we could take them offline or attempt to get a warning out there.
BioT3rm said:
Hi,
By any chance did you save the apks that were the cause of this as I would like to decompile and test them under a VM maybe we could take them offline or attempt to get a warning out there.
Click to expand...
Click to collapse
I didnt find out wich apps were the cause of this, it was to many apps trying to install themselves and one popup after another from different apps.
the chinese phone still has all the crap, i wouldnt know what to give you from it
arana1 said:
I didnt find out wich apps were the cause of this, it was to many apps trying to install themselves and one popup after another from different apps.
the chinese phone still has all the crap, i wouldnt know what to give you from it
Click to expand...
Click to collapse
I thought as much but this is the second time I've seen someone post something similar, brand new install on the phone or factory reset and mileage downloading apps, I do believe this could be a new malware out of China.
This is a common thing with Chinese devices. They mostly contain malware. This is why China based devices are not big with most of the world.
If is built into their os. You can't really remove it.
arana1 said:
I didnt find out wich apps were the cause of this, it was to many apps trying to install themselves and one popup after another from different apps.
the chinese phone still has all the crap, i wouldnt know what to give you from it
Click to expand...
Click to collapse
To my knowledge it's the one app "pornclub" that installs all those junk applications. This app somehow access the root on non-rooted phones and reinstall automatically even if you hard reset the phone. Removing this app after rooting may be helpful. This malware also appeared in ASUS Nexus tablet and other phones. So it is not linked to some specific make. People who download apps from third party sources should be careful and get them only from sites which display hash info for play store apps. Besides avoid downloading junk porn apps.
I also have a similar malaware on my note5. I did a factory reset and when I checked my chrome I had no ads but when I reconnected to my Internet I instantly started downloading galaxy apps and when I checked my chrome again I had a ad by mgid again.
---------- Post added at 04:04 PM ---------- Previous post was at 03:38 PM ----------
I scanned my phone and it said s health was a threat
Did anyone find a fix to this? Does a FW update help?
rhri3 said:
Did anyone find a fix to this? Does a FW update help?
Click to expand...
Click to collapse
I fixed the huawey "updating " to the same rom version it already had, ie full flash,
i read that there are some utilities and av cleaner in google play sstore that get rid of this, search for pornhub cleaner
arana1 said:
I fixed the huawey "updating " to the same rom version it already had, ie full flash,
i read that there are some utilities and av cleaner in google play sstore that get rid of this, search for pornhub cleaner
Click to expand...
Click to collapse
thanks for the reply. I'll try flashing the existing ROM again and see if I get rid of it. There's also some info on that on https://blog.avast.com/2013/10/23/no-pleasure-from-this-adult-app-only-pain/
edit: It worked! I flashed the same ROM on the phone again and now the phone responds fast again.
Which AV/anti malware app would you recommend to avoid this incident in the future - and I don't want thousands of other apps that come along with it (battery saver etc.)?
rhri3 said:
thanks for the reply. I'll try flashing the existing ROM again and see if I get rid of it. There's also some info on that on https://blog.avast.com/2013/10/23/no-pleasure-from-this-adult-app-only-pain/
edit: It worked! I flashed the same ROM on the phone again and now the phone responds fast again.
Which AV/anti malware app would you recommend to avoid this incident in the future - and I don't want thousands of other apps that come along with it (battery saver etc.)?
Click to expand...
Click to collapse
Actually I use NONE, the problem was not on my phones, I just dont install anything that doesnt come from trusted sources , be it development forums like this , or play store, or other well known pages, what I do USe is an adblocker, most of this malware comes from popups that suggest you install something else, well with adaway i get rid of most of that and have never had malware on any of my phones
hi i am having a same problems which u've mentioned above. ive tried factory reset ,erasing sd card, reboot and all but it doesnot remove totally from my phone.can anyone tell me how to fix this problem and get rid of this malicious app and virus.
I have same problem, i tried malwarebytes and the following was found backdoor.triada.js, trojan.rootnik.ab, trojan.agent.gc, trojan.sivu.rn, trojan.sinu.c, and bct_service app. I click delete and reboot my phone still not remove.
I've had this problem for a few months, but it was mostly controllable. I was too lazy to fix it, but I have a bit of knowledge about it now.
I got this when I tried installing a hack mod for a dead game. As far as I can remember, the "bad apps" were netalpha, catstudio(these two can only be disabled), com.google.keyguard, and com.android.gesture.builder (there were more, but I can't remember them). Some of the apps that get downloaded are Lazada, Zalora, Battery saver, Apus, Heathstone, 2048, and Township. I also factory reset my phone a few times, and the apps either lessen or increase...
My phone is also Huawei, so I'll just try updating the rom.
Thanks for the info ^^
kitaro11 said:
hi i am having a same problems which u've mentioned above. ive tried factory reset ,erasing sd card, reboot and all but it doesnot remove totally from my phone.can anyone tell me how to fix this problem and get rid of this malicious app and virus.
Click to expand...
Click to collapse
The only way that solved this problem was to reinstall the ROM trought recovery.
reboot phone to remove malware trojan
Hi I been racking my brain trying to fix my phone with similar issues. On Monday 5/11/17 after doing a update the viruses took over the phone , I have are Trojan Triada and Slocker Back door Ransomware and another viruses I cant remember , I did the same steps you mentioned and nothing. So my last 2 options are the same.. Is it hard to flash a LGG3 att version , or will rooting the phone and manually remove them... i AM SO GLAD I FOUND YOUR POST :angel: Thanks.
edpinal72 said:
Hi I been racking my brain trying to fix my phone with similar issues. On Monday 5/11/17 after doing a update the viruses took over the phone , I have are Trojan Triada and Slocker Back door Ransomware and another viruses I cant remember , I did the same steps you mentioned and nothing. So my last 2 options are the same.. Is it hard to flash a LGG3 att version , or will rooting the phone and manually remove them... i AM SO GLAD I FOUND YOUR POST :angel: Thanks.
Click to expand...
Click to collapse
I had this problem and the only way to solve it was to reflash the Rom.
Also experiencing on a Mintt phone
I live in a developing country and had few options when I needed a new phone. I have a Mintt phone which I cannot seem to root. The internet here is terrible so I don't have many apps but have had recurring self installing malware that renders the phone unusable until factory reset at which point the whole process starts again.
It seems to be attached to the inbuilt browser which I can't remove. It starts with a circle on the screen which can't be removed and if touched opens a warning message that WhatsApp has a virus. I don't have WhatsApp. Then chrome tries to install. I don't use chrome. Then the messages become so frequent nothing can be done but factory reset. Any help would be much appreciated!
Samsung GT-N8013
Stock ROM full flash help?
I was wondering if I could get a walkthrough on how to find and do a full flash Stock ROM for my android tablet, similar to what you describe here.
I have had this tablet for years, but years ago, I think I got some malware, and anything I've tried over the years seems to be unable to get rid of it. I've followed many times the clearing cache from pwr/volumn up boot menu, and factory resets from same menu, yet everytime it starts up for the first time, it loads and updates several apps, then when it fully starts to home page, there is always a "lucky try" app.
I can't remove this app, and there are extra settings apps too, and the official google apps don't update properly. All in all it's very fishy, and I would like to try what you are talking about, with a full flash reset, but I have no idea how. I'm at the point where if I totally brick the thing, I'm ok with that. It is pretty much useless and has been for years anyway.
The only way to solve this problem is to flash a stock or a custom Rom.