Please help me - Moto E Q&A, Help & Troubleshooting

My cousin just got here from Georgia today. So, my brother and she were playing around, and he somehow reset her phone to factory settings. When she went to sign it, it asked her for a location where she usually signed on. She entered her home city. It said it was incorrect, we kept trying. It then locked her account for 72 hours, and now her phone says she needs to sign in with a account that was previously on the device.

Maybe any Location Mocking App will solve her problem, not sure though.
Try googling for some apps like that and how to use them.

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[Q] Exchange issue on stock

I've had my DNA for not quite a month now. For the first couple weeks I haven't had any issues, then last week suddenly my Exchange email gets stuck at updating. No one else at my company is having issues at the same time (android and iphone users) as me, a reboot of the phone doesn't alter the behavior at all. The first one happened after I had installed the Qualcomm Snapdragon battery app, I ended up deleting and re-adding my Exchange account and it worked fine for two days. After the second time I did the same thing but also then uninstalled the battery app. Now it's happened yet again.
I've noticed that I have to delete the account and then reboot the phone before I can set the account back up or else it seems to think the password is wrong. I'm a domain admin at work so I've reset my password there and have had no change either setting it directly in AD or using the change password option in Windows. Has anyone ever seen this or have any ideas as to why it might be happening? It seems to last about 2 days before it happens each time, give or take 12 hours.
Let me know if any further information is needed.
Thanks
This one didn't even last 2 hours....and before I set up the account I went in and deleted all the data from the Mail app first thinking maybe something had been hung up by the Qualcomm Snapdragon. I think my next step is to do a factory restore/reset. I don't want to risk using Moonshine until I know for sure it's not a hardware problem of some sort (I don't think it is really).
So I did the factory reset last Saturday. It's been working great and I thought it was fixed until just a few minutes ago when it suddenly hung again. As before I deleted the account, cleared the app data for Mail and force stopped it, tried to set my account back up and my credentials weren't being accepted. Reboot the DNA and then was able to set the Exchange account back up. If the pattern holds true I'm good again for another 2 days. I'm tempted to root and throw on a custom rom, but would love ANY feedback from anyone with thoughts or ideas before I do so as I don't see how it could be anything hardware related...but you never know.
Thanks.

[Q] Google play store not connecting! tried everything...

I have a rooted galaxy s3 i747. Originally with AT&T but unlocked and switched to T-mobile.
Two months ago google play store/any google app stopped working. I couldn't sign into anything. Factory reset it, Still didn't sign in. I recently tried to fix it buy going into etc/hosts and adding the "#" in front of the I.P address. That worked, :good: I could sign into my google accounts.
But now Google play store wont connect. I know for sure my wi-fi is working. Browsing internet works perfectly without errors. It just keeps saying connection timed out, Retry.
I already checked my time/region. Its on automatic, everything correct.
I deleted the hosts file.. nothing. cleared cache, forced stopped, rebooted again and again. disable/enable.
I didn't save a copy of the hosts file though... Not sure if that's a problem or not. I don't know how to go about making another one.
I'm not the brightest when it comes to things like this.
please help.

[Q] Stuck after Factory Reset - Email Authentication (Galaxy Core Prime)

Hello guys!
I work at a smartphone repair shop fixing phones both hardware and software issues. A customer came in yesterday, they just bought a Galaxy Core Prime from T-Mobile (SM-G360T). The same day she was partying, setup a password to unlock the screen and couldn't remember it the next day.
I told her I could remove the password however she would lose pics & docs since we had to do a factory reset.
A few hours later she came back in and showed me this weird loop the phone is going thru. It asks to setup a Wi-Fi and enter her gmail account. Upon entering the gmail account it goes back to same screen to accept terms, enter Wi-Fi, etc.
I concluded this is the copy of Apple's iCloud lock, obviously, albeit it seems filled with bugs. If that is the case then what is the website I can go to remove the lock - same thing as going into iCloud.com and removing "Find my iPhone" - that would remove the lock for android? Does google even allow removing of this feature online?
I have checked email/pass the information is legit, all the email notifications are there.
My other alternative is download a different ROM (since I can't find the T-Mobile one, seems it just came out - SM-G360T) and try restoring via ODIN, however, I'm not sure it will work since I've done a factory reset, thus removing USB Debugging.
Help me out if possible guys, thanks in advance!
deathcorps said:
Hello guys!
I work at a smartphone repair shop fixing phones both hardware and software issues. A customer came in yesterday, they just bought a Galaxy Core Prime from T-Mobile (SM-G360T). The same day she was partying, setup a password to unlock the screen and couldn't remember it the next day.
I told her I could remove the password however she would lose pics & docs since we had to do a factory reset.
A few hours later she came back in and showed me this weird loop the phone is going thru. It asks to setup a Wi-Fi and enter her gmail account. Upon entering the gmail account it goes back to same screen to accept terms, enter Wi-Fi, etc.
I concluded this is the copy of Apple's iCloud lock, obviously, albeit it seems filled with bugs. If that is the case then what is the website I can go to remove the lock - same thing as going into iCloud.com and removing "Find my iPhone" - that would remove the lock for android? Does google even allow removing of this feature online?
I have checked email/pass the information is legit, all the email notifications are there.
My other alternative is download a different ROM (since I can't find the T-Mobile one, seems it just came out - SM-G360T) and try restoring via ODIN, however, I'm not sure it will work since I've done a factory reset, thus removing USB Debugging.
Help me out if possible guys, thanks in advance!
Click to expand...
Click to collapse
If it was her Google password that was reset, you must wait 72 hours before factory resetting after changing the Google password. That's what this sounds like. Try entering the old password or wait 72 hours.
Evolution_Tech said:
If it was her Google password that was reset, you must wait 72 hours before factory resetting after changing the Google password. That's what this sounds like. Try entering the old password or wait 72 hours.
Click to expand...
Click to collapse
The password was never reset though, she had the same password before even purchasing the phone. Does that 72 hr thing still apply? I'm just confused as to why there's no place to deactivate this like in iCloud's "Find my iPhone". I can access the account, have searched all settings, I even get the notification email when I login from the phone itself, but it just goes back to terms, wi-fi, enter email, repeat. LOL
I'm guessing the T-Mobile variant is brand-new as well (SM-G360T) since I can find many other ROMs but none for the G360T.
Oh well I'll wait til the 72hr period or ROM shows up, thanks for the help :good:
Hi I hv a similar problem I forgot my pin on my galazy core prime so I did a hard reset. Then on log in I couldn't remebber my google password so I changed it via laptop. But it wont let me log in still. I can access google account on laptop etc what is going on please help
I need help I have factory reset my Samsung galaxy core prime and I keep going to put my Google account in but nothing it keeps going back saying please enter a email that was recently linked which I keep doing and nothing it's just keeps going back can u please help
Galaxy Core Prime Looping Hell
The phones keep looping back to the login screen beacuse of a security feature put in place by samsung. We must contact them directly and submit proof of ownership ( proof of activation or copy of receipt) in order for them to disable this security feature. The number to call is 800-726-7864.
you can remove that device from this account.
deathcorps said:
Hello guys!
I work at a smartphone repair shop fixing phones both hardware and software issues. A customer came in yesterday, they just bought a Galaxy Core Prime from T-Mobile (SM-G360T). The same day she was partying, setup a password to unlock the screen and couldn't remember it the next day.
I told her I could remove the password however she would lose pics & docs since we had to do a factory reset.
A few hours later she came back in and showed me this weird loop the phone is going thru. It asks to setup a Wi-Fi and enter her gmail account. Upon entering the gmail account it goes back to same screen to accept terms, enter Wi-Fi, etc.
I concluded this is the copy of Apple's iCloud lock, obviously, albeit it seems filled with bugs. If that is the case then what is the website I can go to remove the lock - same thing as going into iCloud.com and removing "Find my iPhone" - that would remove the lock for android? Does google even allow removing of this feature online?
I have checked email/pass the information is legit, all the email notifications are there.
My other alternative is download a different ROM (since I can't find the T-Mobile one, seems it just came out - SM-G360T) and try restoring via ODIN, however, I'm not sure it will work since I've done a factory reset, thus removing USB Debugging.
Help me out if possible guys, thanks in advance!
Click to expand...
Click to collapse
go to accounts.google.com

What to do if even factory rest can't help ?

After downloading a seemingly innocent .apk my phone gpt blocked by a message, which i only could get away by factory resetting. But after the factory reset, I noticed that my phone made strange things, like it turns off when it wants to, it got very hot and even the camery went on on it's own. So i decided to to the reset again. Now i can't get in at all, since my phone wants meto log in into my google account to restore, which i can't avoid, even though i just resetted everything. Bit when i try to log in, it tells my that my password got changed and that i have to wait for 24 h. And i'm getting this message everyday for a month. But the thing is that my password actually still is the same. When i try to log in with a different e-mail, i get an error message.
Can somebody please help me out ?
If more details needed, just ask.

Can't restore phone after it was stolen

Hi guys, friends phone (Huawei Y6) was stolen, but they found the guys about 30mins later and he got the phone back.
The Google account activity website even said the accounts password was changed, I wonder how. The phone
was locked with a non-common pattern.
Anyway, he tried to login with his Google-account-credentials and got an error. Then we did reset the account-password
by using the non-google recovery-mail since calling the phone or SMS doesn't work without unlocking. But the
phone still declines a login with these credentials and says we should use an account that was used on this phone already.
Last thing we tried was to again factory-reset the phone, ofcourse didn't help either.
So, any way to overcome that security-feature?

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