Hi my s6 edge plus and gear s constantly drop the bluetooth connection between each other,this can happen 100 times or more a day and it's driving me mad
I have latest gear s software and also returned a previous gear s that was doing the same thing but this is the same,I had no problem for first week or so now it's just constant and sometimes it doesn't reconnect I only know it's disconnected because I get call on phone and not the watch does anybody know how to maybe get a good connection at all it disconnects when I'm next to the phone so it's not distance does bluetooth sleep then wake up or anything like that?I really like the watch but if it's not connecting I might as well have a £10 casio for all the good it's doing thanks....
Me too
I have exactly the same problem but only since last week. My S6 edge was replaced under warranty. The old one worked fine but the new one has this incredibly annoying disconnection issue. I have also noticed the watch battery is running down really quickly. Was here a new version of the software which coincided with my new phone or is this a hardware issue?
I'm stumped as to why it's doing this I replaced the watch but still doing it,I've called Samsung and they surprise surprise said factory reset the phone which I did the drops are less frequent but still happening.
Related
Hi All,
Firstly, I'm new here so please accept my apologies in advance if this is entirely the wrong place to open up this thread. Forgive me if I've gone into too much detail here, but thought it made sense to put as much info down - much of the following mayor may not therefore be relevant to the particular problem I'm having.
I have a Galaxy Note 3, which I've had for some 19 months now and it has generally been very good and reliable. I drive quite a lot, and my car is a VAG group car which uses rSAP to connect via Bluetooth - this too has been very stable and reliable.
About 3 months ago I noticed that my battery life had suddenly reduced dramatically, despite no change in use from my part (no new apps, not suddenly watching YouTube 24/7 etc.). I figured the battery had passed it's best, so went to the high street and purchased a new genuine Samsung battery, but this behaved exactly the same as the original battery.
I then noticed, occasionally, that while at home, my WiFi was dropping it's connection to my router, complaining that "Authentication Failed" (despite the WiFi password not having changed). Disabling the WiFi on the phone, and then re-enabling it seemed to fix this.
The following month, I had a notification from my provider that I'd used 80% of my data allowance, and a few days later another warning that I was at 90%. I get 10GB per month in my deal, and AFAIK, I've never in the past come anywhere close to using this up. A few days later, I tried to get online to google something, and landed on an EE page telling me I'd used up all my data for the month, which would reset the following day. I put this down to the WiFi Authentication problem mentioned above.
The following day, the phone told me that an android update was available. I applied this update, and thats when things started going really odd! The phone suddenly became very slow to respond. Sometimes turning the phone on would yield the lock screen with no wallpaper, other times I'd get the wallpaper and nothing else (no digits to unlock the phone for example). And I noticed that when in the car, the rSAP connection would drop off after 10 minutes or so - I put this down to the phone being unresponsive, and called EE.
EE recommended that I return the phone to factory defaults, which I did. After this, the phone is definitely more responsive, but now my rSAP connection drops out after around 2 minutes, and then re-connects. If I am actually on a call, the connection stays up for a little bit longer, but still drops out after 5-7 minutes. If I have the phone plugged into a charger in the car, it stays connected for a little bit longer, sometimes up to 15 minutes, but still regularly drops it's connection.
I noticed that this new o/s has a new feature for "Trusted devices", which I've added the car as, but this made no difference.
It is almost as if, this new version has included some sort of bluetooth power saving feature whereby if nothing much is happening (i.e. I'm not actively in a call), the conneciton drops out after a couple of minutes - unless I'm on external power, in which case it drops out after a bit longer. Prior to the update, it would stay connected, sometimes for hours at a time.
Has anyone else encountered this problem, and can you offer any suggestions as to what I might be able to do to investigate further (eg. are there any bluetooth logs I can inspect?) or better, fix the problem.
Your help is much appreciated
Hi all,
As above I have a very strange issue that, oddly, I have only noticed happening since I recently got a new SIM card, although I'm not sure they are related.
Anyway, my phone seems to restart itself, often multiple times, and seems to take forever to finally reach the home screen (stuck on samsung logo for a while)... It seems related to when I try to do something related to bluetooth or wifi.
For example I noticed it 3 times in 2 days when stopping at motorway service stations and disconnecting from my car bluetooth kit. It also seems to happen when disconnecting from a wifi network, but not always.
Very strange and I have had this phone since release day with no issues until now.
Hope someone can help or offer some advice, otherwise I'll be forced to try a factory reset
Thanks in advance!
Vodafone online chat suggest taking it into store to be checked... Not sure how well that will go considering the issue is intermittent, but will see how it goes
I have tried using 2 sets and they have about the exact same reception quality
http://www.amazon.com/gp/product/B013HZTTXI?psc=1&redirect=true&ref_=oh_aui_search_detailpage
Mixcder ZeroSport Wireless Bluetooth 4.1 - 3.5/5 stars 211 reviews
http://www.amazon.com/gp/product/B0175XAN6A?psc=1&redirect=true&ref_=oh_aui_search_detailpage
Bluetooth Headphones, TROND® Dash V4.1 - 4 stars 118 reviews
I use these at work with my phone in my pocket. I have tried front pockets and back. I don't know if the sensor is too dark or its too tight in there (pants/shorts are not tight) or what. If the phone is out of my pocket it works fine 98% of the time. Just today i had it being choppy even when the phone was in my hand. I have also tried using it without the small, slim silicone phone case but with the same results.
I haven't seen much online with the same issues and i don't want to return this phone to get yet another ****ty phone or refurbished one.
Anyone have any ideas?
nobody has had this issue?
I have this issue its a royal pain. I assumed its because the battery is dying but that is not the case. I got so annoyed I had to use ancient methods and plug in a wire between both devices . felt so weird but did the job .
Same problem here
I was having the same problem with my LG Tones Ultras, I was still within my 14 day return with tmobile so i they swapped it and problem is gone. I suggest you get a hold of warranty since still within a year and see if they will sent you a device. Hope this helps. good luck.
thought about it but i dont really want a refurbed one
To add to my earlier post about this issue i simply rebooted my phone just to try and that seems to have resolved the problem. I thought of it since i never have any reason to turn off my device .
diamantericos said:
To add to my earlier post about this issue i simply rebooted my phone just to try and that seems to have resolved the problem. I thought of it since i never have any reason to turn off my device .
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Click to collapse
Typically when I have BT issues like cut outs and random pop/clicks while listening to audio a reboot is what is needed. Not sure why that solves the problem but when it gets bad that is my only solution and it usually works 100% of the time.
Yes, I've experienced this with my LG HBS-760 headset (which, by the way, worked perfectly with the G4). A reboot typically solves the problem, but only temporarily. I'm very unhappy with this phone, for that reason and also the horrible battery life and the gimmicky/mostly useless second screen. I wish I had kept my G4.
So I've noticed that randomly throughout the day my phone will randomly disconnect from Wifi and Bluetooth. It always drops both at the same time then reconnects.
Has anyone else had this problem?
For me the Mobile Connection Drops every few seconds.....No Network...4G TLE with 5 Bars.......No Network...4G TLE with 5 Bars.....No Network...4G TLE with 5 Bars.....No Network...4G TLE with 5 Bars...
Got my My LG G5 from T-Mobile... After 3 days the phone has been overheating, and every 10 seconds it drops Mobile Connection...I went through a plethora of tests with T-Mobile Support and they determined that I need a replacement device...so waiting for the replacement...One other thing, I notice this happened after calling T-Mobile to Unlock the device...So not sure if there is any correlation between my issue and T-Mobiles Unlock App, T-Mobile said the two were not related.
WiFi is unstable for me, too. Disconnects randomly every hour or so. I mostly notice it when casting to my Chromecast. I have to reconnect to the app in order to regain control. I've tried multiple routers, and the problem is reproducible with both. Bluetooth hiccups, too, but never fully disconnects. I haven't noticed that the WiFi and Bluetooth disconnects coincide. Mine is AT&T branded.
I've got a similar issue, only the wifi is fine most of the time, but Bluetooth skips every few minutes and has completely dropped twice. I'm exchanging my device tomorrow to see if that fixes it. I also got a crap battery as well. Kinda disappointed with this $700 purchase.
xbenjii said:
So I've noticed that randomly throughout the day my phone will randomly disconnect from Wifi and Bluetooth. It always drops both at the same time then reconnects.
Has anyone else had this problem?
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Click to collapse
Me too, i disappointed
Okay so, I've only managed to reproduce it on 5GHz networks. It doesn't seem to drop out on the 2.4GHz band. Bluetooth doesn't drop out either.
Scrap that, just happened again at work on a 2.4GHz connection. Hopefully it's just a software bug that will be fixed in a later patch.
I have 5Ghz wi-fi at home and it's been rock solid. Have also had no issues with bluetooth. Hope you get it figured out.
Both bands Wi-Fi & BT rock solid for me too. The BT in particular seems much stronger than my 6P which had occasional drop outs even at close range.
Sent from my LG-H850 using Tapatalk
I notice that it reports "Avoiding poor connection" in the WiFi menu when it's disconnected. I'm sitting in the room with the router, so maybe the "poor connection" detection is too aggressive.
Mine just starting dropping WiFi while the screen is off, I check the settings and everything is setup right it just started to happen today. I would F/R the phone and see if that helps
I exchanged mine for a new one, and the WiFi connection remains inconsistent.
xbenjii said:
So I've noticed that randomly throughout the day my phone will randomly disconnect from Wifi and Bluetooth. It always drops both at the same time then reconnects.
Has anyone else had this problem?
Click to expand...
Click to collapse
Mine also does this and seems to be getting worse also vibrations have also stopped all together
I can't even get through 1-2 songs on bluetooth before it disconnects and plays through my phone speakers... it has zero issues connecting in the first place and sounds fine, but then just drops.
I do have pretty unreliable wifi at home so I'm playing some music with wifi switched off to see if it could somehow be related to wifi dropping, but these songs I'm playing are cached to my phone from Play Music so that'd seem weird to me..
Also wondering if hardware and distance has an issue with it. I had it 2-3 yards away from my bluetooth shower speaker when it disconnected. I'm playing it right next to it now and so far into song 2 with no issues. I've never had this issue with my G4, which is a bummer, because that phone was a piece of junk that my G5, otherwise, outclasses in every possible way.
To update, the Bluetooth issues absolutely seem to be linked to wifi drops, at least from my testing. Even playing local media, I noticed both dropped at the same time, but I played through 5 songs with my wifi toggled off and not a single problem.
Those of you with issues in the car, is your wifi toggled off completely? I'm wondering if it's affected by having wifi on, or just by a random wifi drop.
I've had wifi issues with every Android phone I've owned since IPv6 became normal in home routers. I blame Google for refusing to use DHCPv6, the most widely used dynamic network addressing protocol, instead using some weirdass protocol called RDNSS which NOBODY uses. I've found the best fix is to ensure your router is set to stateless autoconfiguration for IPv6, but it doesn't fix it completely. Those who have a router that can shut v6 off, try it out. Xfinity doesn't let you.
I will say my g4 behaved the exact same way on wifi, but I don't remember Bluetooth having issues. I don't use it much, though, since I have an AUX in my car and Chromecast music.
Having the same issue as well. Fought with sprint for weeks and went through a few replacements in that time... Got the G5 as a free upgrade and it's doing the same thing. Done with LG devices...
Yes, and I just made a thread about it. Oops. Anyone try resetting phone? I'm about to but that's a pain having to bring it all back and make sure I back everything up.
WIFI Problem
Kinolay said:
I exchanged mine for a new one, and the WiFi connection remains inconsistent.
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Click to collapse
Has anyone managed to solve it?
Kinolay said:
I exchanged mine for a new one, and the WiFi connection remains inconsistent.
Click to expand...
Click to collapse
That is not promising as I've had this issue since day one hoping an update would solve it to no avail trying to avoid getting a replacement.
My last phone did the exact same thing. For 2 years. Also constantly closing apps I was using, freezing, and my keyboard would disappear frequently. It did it from Day 1. It was a nightmare.
Finally got a new phone (and moved up to Marshmallow,) and the drops have started happening after less than 1 week. They really need to find out what's causing this!
Anyone else's watch decide it's not going to stay connected to the phone anymore? I can connect, but it disconnects within a minute or two. Sometimes going to the menu reconnects it, but it doesn't last long. I tried FDR, clearing all the cache on the phone I could, verified the phone works. No dice.
I had the same problem occur after I upgraded to AW2 and the only thing that fixed it was to manually downgrade to AW 1.5 otherwise the watch was unuseable due to the constant disconnect and reconnect requests.
Interesting. I've been on AW2 for a while and didn't have the issue till that day. My phone has upgraded to Oreo but that was also a while before this. Maybe there was a Wear update that caused it. The radios still work as it does connect, but like you said it's constantly being dropped.
I do notice similar behavior with a BT thermometer I have. I can't use my Nexus 5X with it since once I close the phone the connection is lost. Maybe there's a Doze issue with it. I should try connecting the watch to my Nexus 5 and see if it has the same issues.
I have literally been dealing with this same issue for weeks now, I posted in multiple threads about it. I also narrowed it down to doze (same exact issue). However I was already running wear 1.5 when it started happening. Formatted phone (Nexus 6P with oreo) and watch, still doesn't work, tried all kinds of settings, nothing. If you figure something out please let me know. Ill post here if I do.
Same issue. Moto Z2 Play and Zenwatch 2 with AW 2.
Have only had the Z2 Play for a month and had no issues, until this week. Intermittent pairing requests and the watch falls off of the phone's Bluetooth list, while remaining in the Android Wear app.
Maddening.
Will rooting and reverting the watch to AW 1.5 solve this?