From my end the conversation is normal. Started happening a few days ago, phone is less than a month old. Is there anything I can do before taking it to repairs? Tried changing the volume and the audio output during conversation and it doesn't make a difference.
The echo problem seems to be well documented with no fix yet. It's only when you call someone, and if they call you it's fine. I'm hoping it's a software issue that is fixed in MM.
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So I bought a new Photon 4g 1 month ago, havent rooted it, no unlocked bootloader yet.
Some days ago I was just calling someone and I didnt hear the beeps you get, when you wait for someone to pick up the phone... It was silent for some time and I checked the screen - No mute, Speaker on, And call duration is 00:13 and counting... I thought it could be fixed with a reboot, but It didnt work.
So today I found out that the Microphone is not working too... I was recieving call from my dad, and I already knew I have the problem. I just picked up the phone and said, that my phone is broken and I cant hear him. He just kept calling and calling me and when I met him, he said that he didnt hear a thing.
So is it just me, or do you think its weird too, that both - ''Ear speaker'' and microphone breaks at the same time. Or are they connected?
I downloaded some Volume control apps and nothing was muted. Everything was loud. Call volume on max. Can this be fixed by something or I need to get the phone to a repair shop?
Regards,
QPandRo
QPandRo said:
So I bought a new Photon 4g 1 month ago, havent rooted it, no unlocked bootloader yet.
Some days ago I was just calling someone and I didnt hear the beeps you get, when you wait for someone to pick up the phone... It was silent for some time and I checked the screen - No mute, Speaker on, And call duration is 00:13 and counting... I thought it could be fixed with a reboot, but It didnt work.
So today I found out that the Microphone is not working too... I was recieving call from my dad, and I already knew I have the problem. I just picked up the phone and said, that my phone is broken and I cant hear him. He just kept calling and calling me and when I met him, he said that he didnt hear a thing.
So is it just me, or do you think its weird too, that both - ''Ear speaker'' and microphone breaks at the same time. Or are they connected?
I downloaded some Volume control apps and nothing was muted. Everything was loud. Call volume on max. Can this be fixed by something or I need to get the phone to a repair shop?
Regards,
QPandRo
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Yep totally sounds hardware related. Wouldn't hurt to do a factory reset to make sure.
Hi,
I was using my old Galaxy s3 to call & txt fiance using viber in states, now that I have sold it to mazuma mobile I have used viber to call her for the first time on my z2 & I could barely hear her at all on the top speaker & had to put phone on speaker phone just to hear her , normal call quality is pretty good on mobile calls, volume was up full. She could barely hear me as well, I turned off noise cancellation in call settings & she could hear me a bit better but said it was still quiet.
Just wondered if anyone else has experienced this?
Cheers.
Have you tried moving the phone around on your ear? Sounds silly, but because of the placement of the speakers, its not as natural as other phones i've used imo (or maybe its how tall the phone is). I found the same issue at first, then i moved the phone around on my ear until the speaker and my ear lined up right and the sound was normal.
Yeah mate, moving the phone around my ear was first thing I tried, I don't have issues with normal calls but speaking to her on viber it's almost like the speaker volume is set really low & I could barely hear her at all, since I call her in the early hours I would rather not have to put the call on speaker phone.
BanziBaby said:
Yeah mate, moving the phone around my ear was first thing I tried, I don't have issues with normal calls but speaking to her on viber it's almost like the speaker volume is set really low & I could barely hear her at all, since I call her in the early hours I would rather not have to put the call on speaker phone.
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Ah okay. I did a quick google search and it looks like its hit or miss for some devices, so it might be on their end. This thread has a Viber rep responding in it to the same problem, or at least a couple months ago he was(no real solution, other than reporting it).
http://forum.xda-developers.com/showthread.php?t=2307492
Also there's an app suggestion in there that a member says helped, and another one would be master volume (i think thats the name). I don't really use Viber, so i'm not much help other than that.
Cheers again for the reply mate, have checked that thread out & also posted in it hoping they will still be checking it, checked the apps mentioned in play store & most haven't been updated since 2011, I do think the issue is like you say more on Viber's end as the volume was fine on my now sold Galaxy S3.
Might have to check out Line or similar apps & get her to do the same as Viber is almost unusable due to this, connection quality was excellent all through the call so I think Viber just need to update or optimise it for the Z2.
Same problem man, here is a fix that worked for me, note 3 international version:
http://forum.xda-developers.com/showpost.php?p=54518814&postcount=31
well i know there are post on the quality of the calls on this phone ( mainly the other party struggling to hear what you say) . i have finally blown my top ! since i first got this phone back in May, this has been an on and off problem. today i made 4 calls this morning 3 of which saying they were struggling or couldn't hear me ! i was so fed up i rang Sony and did a "repair" with PC companion .. made no difference what so ever ! then it was fantastic, i was on the phone to phones 4U, who i bought the phone from, and the lady said "sorry i cant hear you sir" so the phone is going back. to be repaired . im not holding out a lot of hope that this will fix the problem due to the amount of threads where a fair few people are having this problem. seems to be a sub quality microphone on this device
I just had probably my first conversation of any length and not on BT with my gf. She said she couldnt hear me the whole time. I turned off that setting in sound or call menu and that didnt help much. Im disappointed.
Try turning off microphone noise suppression in Call Settings. It helps in a few situations.
I have had the exact opposite problem. I couldn't hear the other party (not on speakerphone) but they could hear me crisp and clear.
I tried that during my call with the gf, she did say it got better but only marginally. Out of my last few Android phones she said this one sounded horrible, specially compared to the M8 I was about to sell. This is probably a deal breaker for me. How do you make a high end phone that has terrible call quality?
I've got the exact same problem with my Z2. The other party cannot hear me when I hold the phone to my ear -- if I turn the call on speaker, everything works fine!
Also, the other party hears a very strong echo of their own voice, but only when the call is not on speaker.
It is absolutely beyond me, how something this simple has gone through the quality checks at Sony. Seriously, a 600€ phone that you can't use to make normal phone calls. Are you serious?
And yes, I also tried turning off noise cancellation in the call settings, did not help really much...
The fact that it DOES work when using the speaker tells me that it is "just" some software bug that should be fixable (and not a defect microphone).
No issues here with call quality, only issues i have is the charger door keeps mysteriously opening in my pocket and that damn screen reacting to metal, same issue, pull it out my pocket and its opened something or removed a shortcut grrrrr
in_finity said:
I've got the exact same problem with my Z2. The other party cannot hear me when I hold the phone to my ear -- if I turn the call on speaker, everything works fine!
Also, the other party hears a very strong echo of their own voice, but only when the call is not on speaker.
It is absolutely beyond me, how something this simple has gone through the quality checks at Sony. Seriously, a 600€ phone that you can't use to make normal phone calls. Are you serious?
And yes, I also tried turning off noise cancellation in the call settings, did not help really much...
The fact that it DOES work when using the speaker tells me that it is "just" some software bug that should be fixable (and not a defect microphone).
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Same problem with my Z2 - the other side hears their own word like echo.
svetliol said:
Same problem with my Z2 - the other side hears their own word like echo.
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yeah my girlfriend tells me she gets feedback too ! so it DOES seem that this is a regular problem with this phone and its just not my handset ! well the phone is going back .. if its a software issue, then unless Sony update the software it the problem will still be there even if they replace the microphone. i just think that its terrible that expensive so called "flagship" devices can have such basic problems. after all .. its a telephone and your supposed to be able to communicate on a phone !
As I wrote on the other topic I tested with Viber and Skype calls and there is no echo so my opinion is this is a software problem. Unfortunately I have no guarantee and I have to wait for some dev's to solve this problem.
svetliol said:
As I wrote on the other topic I tested with Viber and Skype calls and there is no echo so my opinion is this is a software problem. Unfortunately I have no guarantee and I have to wait for some dev's to solve this problem.
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well if it helps , i did post a thread in the developers section asking if any one of them could come up with a "fix" for the microphone issues.. guess it depends on how many of them suffer with this problem .. or have the time to devote to a fix . not knowing if its a software or hardware issue don't help ! all i know is i use this phone to speak to my clients , and when day after day im being told they cant hear me properly or they get feedback and a few have just given up and hung up. i cant carry on using this phone as it is !
So over the past month or so I have noticed that randomly people cannot hear me unless I have my phone on speaker. It does not do it every time I make a call, or receive. I honestly am not sure if it has happened when I initiate the call, but I know it does at times when I receive. It probably happens 25 to 40 percent of the time (I don't make a lot of calls with my personal cell so it's hard to tell).
I've had this phone for about 3 months (Asurion warranty replacement).
Any ideas of what I should check/try?
twiz0r said:
So over the past month or so I have noticed that randomly people cannot hear me unless I have my phone on speaker. It does not do it every time I make a call, or receive. I honestly am not sure if it has happened when I initiate the call, but I know it does at times when I receive. It probably happens 25 to 40 percent of the time (I don't make a lot of calls with my personal cell so it's hard to tell).
I've had this phone for about 3 months (Asurion warranty replacement).
Any ideas of what I should check/try?
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Try cleaning your proximity sensor--I had a similar issue where the person on the other end would randomly not be able to hear me when I was talking, and I'm pretty sure this is it. I had a ton of dust under here.
https://www.youtube.com/watch?v=JteGDhl-oXQ
Either 1 of 2 things is going on with your s4. I've seen several of them exhibit this exact same issue. Either your microphone is going bad which is very easy to replace since it is on a flex cable along with the charge port and is a simple modular piece, or your audio chip is failing. I have seen several s4s that sometimes will have no speaker or microphone while in a call and it is due to that audio chip. Also saw it on several s3s. If your audio chip is failing, one way to fix it without replacing your logic board is to take the logic board out and heat that audio chip to 350-375 degrees. I have done this to about a dozen s4s and 10 of them worked 100% after.
Lately I hear a loud wierd crackling/bubbling noise after I answer a call. The duration is around 1-2 seconds, but really loud and I cannot hear the person at the other end of the line. After it stops, everything is normal, doesn't matter the duration of the call, it never happen again. Anyone has any idea what can cause it?
The first time it occured was 2 or 3 updates ago. Now I'm on the stock 9.0.0.207. No bootloader unlock or root.
I did a factory reset. Removed all of the unused applications, and the problem still exists. Is this a hardware issue? Should I bring it back for repair?
Thanks everyone for the help and all of the suggestions...