I have been very happy with my Nexus 9. I bought it at Best Buy the first day it came out. I just returned from a holiday trip, and I kept thinking what a great
traveling device I had, so compact, yet so nice to use, so much better than the laptop I used to carry. I liked the screen, the aspect ratio, the performance.
Well, as soon as I returned, I was surfing Firefox and the screen went all crazy with an abstract pattern and I could only reboot with the power button.
Since then, this has started to happen repeatedly when my battery level drops below about 40%. The screen is white or white with some sort of geometric pattern
and the device is completely frozen. This morning I rebooted, played with it a few more minutes and it happened again.
I have found a few mentions of similar problems online and none of them were fixed by a software reset. Of course, I will do that, but I'm convinced this is not going to help.
So I've had my tablet for a few months beyond the year warranty. And I paid full original price. And I can live with it and keep the battery above 40%, assuming things don't
degrade, but of course, they usually do. Or I can try to work with HTC to pay for an expensive repair (motherboard replacement was said to work). Or I can write it off
and replace it.
I like Android. I am thinking the Pixel C would even be a step up. But I have some big concerns. My first Nexus 7 (2012) failed after warranty was up. Now my Nexus 9 is failing
very soon after warranty is up. I really hate the Apple way of doing things, but I do know that if I get an iPad, I won't have any problems getting it fixed, plus I think it would
be much more mature than a new Google tablet that has sold to a handful of Android enthusiasts.
So I'm just disappointed. With 20/20 hindsight, I should have gotten Best Buy's extended warranty, but that's life. Anyway, I would be grateful for any suggestions. Thank you.
Monday update: For those who may be interested. I contacted HTC customer service and they told me that my warranty expires in 5 days. So I am sending it back under warranty.
As I tried to back up data prior to wiping it clean, I discovered that the Nexus 9 mounts on my Windows 7 computer as it always did, but there is no longer a file system that shows up. I had to back up my data over wifi
using FTP. So this is a very clear and repeatable problem, which means the HTC people will not have to try to reproduce an intermittent freeze up.
Anyway, it will go back tomorrow and I hope for the best.
Hey,
I have the same issue with my tablet, was it fixed?
tunenut said:
As I tried to back up data prior to wiping it clean, I discovered that the Nexus 9 mounts on my Windows 7 computer as it always did, but there is no longer a file system that shows up. I had to back up my data over wifi
using FTP. .
Click to expand...
Click to collapse
There is an extra step involved from Marshmallow deices to see the filesystem: - http://www.androidcentral.com/inside-marshmallow-usb-connection-options
Thanks corkiejp I did figure this out. I was so stressed backing up all my files before sending it back I sort of freaked out when the file system was gone. But yes, it is just another step to get it back.
In response to "was it fixed?" I am not yet sure. I called HTC and they called it a software problem and reinstalled the OS. I told the guy I was sure this would not fix it (based primarily on other peoples' reports online) and he "noted" my irritation, but that was the extent of their fix.
So I got all my apps installed from the image (very convenient) which took a few hours, then it gave me 3 system updates and now I'm back to where I started. I have let it run down to 25% battery a few times
and there has been no failure so far.
I do have a gut feeling that this was actually not a software problem and it will show up again. At least I will be able to push for warranty service if that happens.
I sure do love this tablet. I was using my 2013 Nexus 7 while it was gone. I was crazy about the Nexus 7 as my first tablet in 2012, but the Nexus 9 makes it seem quite antiquated and the bigger screen is much better for everything I use it for. If the Nexus 9 does fail again, I'll send it back, but I was quite serious about trying an ipad. I will need to jailbreak it to get it anywhere near a product I can use, but that seems to be a breeze. But anyway, Nexus 9 is working great at the moment.
Latest update. So for about 3 weeks I used my Nexus 9 and charged it whenever it got down below about 30% battery and no problems. So I thought OK maybe this was a software problem after all and it was fixed.
However, yesterday, it froze on white screen at 39% battery. Clearly this is not fixed. I will wait until I see this happen once or twice more, then contact HTC and tell them I need to claim warranty service even though I am
now out of warranty, since their first fix under warranty did not work. Then I will see if they will fix it under warranty and most importantly, whether or not they just reinstall software again and call it fixed.
tunenut said:
Latest update. So for about 3 weeks I used my Nexus 9 and charged it whenever it got down below about 30% battery and no problems. So I thought OK maybe this was a software problem after all and it was fixed.
However, yesterday, it froze on white screen at 39% battery. Clearly this is not fixed. I will wait until I see this happen once or twice more, then contact HTC and tell them I need to claim warranty service even though I am
now out of warranty, since their first fix under warranty did not work. Then I will see if they will fix it under warranty and most importantly, whether or not they just reinstall software again and call it fixed.
Click to expand...
Click to collapse
This happened to my first N9 after 4 months. They k ow it's not a software problem. It's ridiculous that they present they've never seen this issue everytime someone reports it. I demanded replacement for mine. I tried flashing a factory image myself before that and it changed nothing.
You are not alone - my N9 fails below battery 60% https://youtu.be/-ISHFFZVJVw and http://goo.gl/1i50x4
Related
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
I'm moving from an HTC Evo 4G. The first problem is the worst. Since picking up the Photon 4G I have had to pull the battery 5 times as the phone refuses to wake... With the HTC if I had an issue I could reboot by holding down the power and volume button, but the Photon doesn't seem to have this feature, so I'm forced to remove the back cover and pull the battery...
I don't seem to be able to re-create the issue. Its just happens without notice... Anyone else having this issue? Is their an easier way to coax the phone back to life rather than pulling the battery?
The second issue is the screen. Every single review I have read has said that the screen is a Photon 4G strong point... I'm not convinced... Yes it is bright and vivid, but I seem to have an annoying grey criss cross pattern all over the screen. I'm not sure if its my eye's (the GF says she can see it too) but I was expecting the screen to look better than both my EVO and Xoom... This annoying grey criss cross gauze (especially visible on white backgrounds) is disappointing..
What do others think? Colour gradients also appear to band very easily, rather than being smooth.. I'm not sure if this is a result of compression in pictures tho...
Other than that, I am happy with the phone. Big improvement over the EVO 4G i had befor, just a screen I have to get used too, and this un-responsive issue to fix...
Oh, and having to get used to Motorola's Android button layout and Standard Android icon changes is a little painful at times...
Swap out for new one for wake problem. Turn brightness down to 30 percent and screen is fine. Had all top HTC phones and this beats all.....keep this phone....
Sent from my MB855 using XDA App
I get that sometimes, but fail to replicate at the store. Store employees will only recommend to wipe the phone.
The pentiles pixelation is only noticeable when your face is extremely close to screen. Its a cell phone not a tv display lol, stop holding it so close and you'll be fine! Im on my first phone with no issues yet; just to be on the safe side i would swap for a new device.
Pihrana said:
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
Click to expand...
Click to collapse
Actually, the sale has been going on for close to 3 weeks now. Sorry you are having issues, have you tried a factory reset then not install any apps (or not many) for a couple days to see if it was one of them?
An opinion......
I try to avoid the Sprint stores as much as possible. There are some knowledgeable reps out there but it is a small percentage. Most of them don't know much about the devices. Call the Sprint support number first and try troubleshooting with them. In my experience, they are better at going the distance to make the customer happy than the peeps in the stores especially if you keep on them about it.
Sounds like a swap out is needed. Good luck.
Go back to BB and try to swap it out for another one. Had my photon for about 3 weeks now and never had this issue
I have to agree it sounds like a hardware issue and merits a swap. I've had the photon 2 1/2 weeks and have only had to pull the battery once.
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
I've just got back from Best buy after my phone refused to wake up again for the second time today.... I let them try and get it turned back on again which they couldn't do without pulling the battery... Either way they immediately confirmed they'd swap it out. Until she went to pull one and realised they are all out
My replacement arrives Friday when they get restocked.... Best Buy must have sold loads since Friday because their shelf was piled pretty high when i picked mine up...
So hopefully the new one will work properly, or maybe I'm just plagued until the next OTA...
As to everyone who gave me suggestions about the screen... you were right. Turning down the screen brightness pretty much solved the issue all together and I think I am officially used to it now...
Just wish i could get my EVO 3D ringtone , Alarm and notifications on the Motorola. I grew more attached to them, than I thought
Richcop said:
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
Click to expand...
Click to collapse
OK, I did not think that it could be my SD card causing the issues with the phone freezing up and needing a battery pull to get it back on but the Technician asked me if it was a new card or from another phone. I said It was from two or three phones ago. They said that I should format the card because the files from the older phones can cause problems such as this, after copying my photos over to the computer to be able to put back on the card afterwards of course. They had left my SD card out of the phone. So to test things, I haven't put my SD card back in since two days ago. My phone has not restarted or frozen up once. I will give it some more time and report back, but in the mean time, until there is an OTA fix, if you are using an SD card from another (previous) phone, and your having the freezing/power down/restart issues, you may want to give formatting your SD card or removing it to test if it fixes the problem a shot. Good luck, so far so good.
I've not used an SD card at all since purchasing my Photon. On the Plus side, it has not stopped working at all so far today
Had the same problem when I bought my 2nd photon this time at best buy becuase of the $99 deal.
On the 1st one i got directly from a sprint corp store, no issues at all. But this one on the 1st day I got a reboot issue. second day got the SOD. went in they had some trouble getting it on. Had to tell them to take the batt out and it went on. My problem was that they had none available. so for 3 days I waited.
Funny thig is that I wasn't getting the SOD again. Just didn't want to chance it so got another one, yesterday. Happy today.
There were no motorola photon availble in my area. So they are selling.
Good luck with yours.
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Richcop said:
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
Not had any problems with mine ever, just works perfect out the box
Sent from my MB855 using xda premium
Ok, if this information is correct from Sprint, I know why I am having all these problems with mine freezing up and after having done several hard resets and many calls to Sprint and a visit to the service center with no fix. Apparently there was a batch of Photons that got shipped with corrupt firmware. When the phone uses that portion of the firmware, as a safe mode, it freezes. There is no fix other than replacement with a non effected phone. They ordered me a new one, that I will get on Tuesday. The only way they can correct it until there is an OTA patch is to send it back to Motorola. Wish me luck with this one
Update....
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Pihrana said:
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Click to expand...
Click to collapse
Well, I got my brand new replacement yesterday at the Milton Massachusetts Sprint Repair Center and as of yet no shut-down, or freeze-ups. I have my fingers crossed here on this one. If not I will be reprogramming another new one soon. They did assure me that this is not affecting every Photon, but there was a large batch released with this corrupt firmware. Its like a waiting game to see if its a dud or not. I do love this phone, and I am getting tired of setting up these phones over and over again, but on a good note, I can completely customize my phone and all my apps in about thirty minutes from activation
So, a few weeks back my Mozart started presenting problems... In it's defence, i've had that device for approx. 2 years and if you see the state it is in right now, you'd be surprised it survived this long!
Now I love Windows Phone and my next device would have been Windows Phone 8 but alas, I need a stable phone with me always and thus can't rely on the Mozart in its current state. So I sold off my iPad 2 and went ahead and bought a HTC One X and initially loved it but grew to dislike it... mainly due to random crashes (probably a device manufacturing defect) but most importantly due to the poor battery life.
So I sold off the One X and purchased a iPhone 4S however after a few days of usage, some microphone issues emerged. I got it replaced and soon enough, the issues surfaced on the new device. Checked online and a huge number of users are apparently facing issues with iPhone 4s as well... so then returned that and got a iPhone 4...
But alas! Websites on Safari were a pain at times, cellular data would kill itself during a call though it didn't happen always, and some other stuff as well... So now i've sold it off and am in the market for a new phone.
Today i returned my cousin's HTC One X and got a Galaxy S3... have been testing it out and am loving it so far... Especially the battery! Charged it up to 67%... have had Exchange Sync (Push) turned on, two Gmail accounts on 15 minutes sync, Facebook and twitter push, and made at-least over a dozen calls some of them going over 10-15 minutes... and a game here or there plus an hour at the gym with continuous music playback and referring to a workout app... and in 3 hours time, it's battery has gone from 67% to 49%!!!
If it were my One X, it would have pretty much died by now or come close to it. Even the iPhone 4 didn't produce such good battery results for me - but close nonetheless.
So now i'm considering to the store tomorrow and purchasing a S3 for myself! Wanted to see if anyone here could provide any feedback on usage based on a couple of weeks or days of usage of the device? Battery life? any crashes? Anything else?
UPDATE
Forgot to ask another important question... Now forgive my ignorance, but I am kind of new to Android - although I did use XDA numerous times to flash my brother's X10 + Arc and Sis-in-law's HTC Chacha... when i purchased this phone today for my cousin, it was a packed box. On opening and starting it up, it asked for a PIN code to activate. Which i Imagine meant that it was carrier locked?
The shop owner disappeared for 10 minutes and returned back with the phone unlocked and ready to use. He said he got it unlocked by using a proper code and all... and to be on the safe side, as soon as i got home, i did a hard reset and it didn't lock out on me. However, I do notice "ClockworkMod" installed on the S3 and also the state of the device in settings is set to Modified. What does this mean? Any cause for concern?
Regards!
msalmank said:
So, a few weeks back my Mozart started presenting problems... In it's defence, i've had that device for approx. 2 years and if you see the state it is in right now, you'd be surprised it survived this long!
Now I love Windows Phone and my next device would have been Windows Phone 8 but alas, I need a stable phone with me always and thus can't rely on the Mozart in its current state. So I sold off my iPad 2 and went ahead and bought a HTC One X and initially loved it but grew to dislike it... mainly due to random crashes (probably a device manufacturing defect) but most importantly due to the poor battery life.
So I sold off the One X and purchased a iPhone 4S however after a few days of usage, some microphone issues emerged. I got it replaced and soon enough, the issues surfaced on the new device. Checked online and a huge number of users are apparently facing issues with iPhone 4s as well... so then returned that and got a iPhone 4...
But alas! Websites on Safari were a pain at times, cellular data would kill itself during a call though it didn't happen always, and some other stuff as well... So now i've sold it off and am in the market for a new phone.
Today i returned my cousin's HTC One X and got a Galaxy S3... have been testing it out and am loving it so far... Especially the battery! Charged it up to 67%... have had Exchange Sync (Push) turned on, two Gmail accounts on 15 minutes sync, Facebook and twitter push, and made at-least over a dozen calls some of them going over 10-15 minutes... and a game here or there plus an hour at the gym with continuous music playback and referring to a workout app... and in 3 hours time, it's battery has gone from 67% to 49%!!!
If it were my One X, it would have pretty much died by now or come close to it. Even the iPhone 4 didn't produce such good battery results for me - but close nonetheless.
So now i'm considering to the store tomorrow and purchasing a S3 for myself! Wanted to see if anyone here could provide any feedback on usage based on a couple of weeks or days of usage of the device? Battery life? any crashes? Anything else?
UPDATE
Forgot to ask another important question... Now forgive my ignorance, but I am kind of new to Android - although I did use XDA numerous times to flash my brother's X10 + Arc and Sis-in-law's HTC Chacha... when i purchased this phone today for my cousin, it was a packed box. On opening and starting it up, it asked for a PIN code to activate. Which i Imagine meant that it was carrier locked?
The shop owner disappeared for 10 minutes and returned back with the phone unlocked and ready to use. He said he got it unlocked by using a proper code and all... and to be on the safe side, as soon as i got home, i did a hard reset and it didn't lock out on me. However, I do notice "ClockworkMod" installed on the S3 and also the state of the device in settings is set to Modified. What does this mean? Any cause for concern?
Regards!
Click to expand...
Click to collapse
The shop owner probably rooted your device in order to unlock the phone (rooting voids your warranty), do you see a superuser app in the app drawer?
If so, install Triangle Away from the playstore or Chainfires thread here http://forum.xda-developers.com/showthread.php?t=1494114 and reset the flashcounter. Than go back to the shop and let him reflash the rom to restore warranty.
gee2012 said:
The shop owner probably rooted your device in order to unlock the phone (rooting voids your warranty), do you see a superuser app in the app drawer?
If so, install Triangle Away from the playstore or Chainfires thread here http://forum.xda-developers.com/showthread.php?t=1494114 and reset the flashcounter. Than go back to the shop and let him reflash the rom to restore warranty.
Click to expand...
Click to collapse
If its just warranty... then not worried about that. As i purchased this one for my cousin without the warranty - Rs. 5000 cheaper (approx. $50).
But thanks though, this is good to know... 'coz I was planning on purchasing mine with the warranty!
Battery life is a lot better than the one x..... the s3 should easily be able to get you through a day of heavy use and have juice to spare.
Sent from my GT-I9300 using xda premium
Here's a copy of the letter I sent to Asus...
I have been using Asus products since my first socket A board and have been a partner since 2008. I have always had faith and trust in Asus products and recommend them to all my friends and customers. My own system contains £1000 worth of Asus parts (Z77 Sabertooth, Xonar DX2, 2 x GTX 580, DVD-RW) and I use Asus motherboards for ALL my customer builds.
However I feel badly let down with the TF201 I purchased on 27/01/12 ) My TF201 has been very unreliable, constant crashes and reboots as well as the seemingly usual light bleed/ GPS problems. I have lived with it, hoping that it was purely a firmware issue that would get resolved. (I ignored all the bad comments in forums, believing that Asus would NOT ship faulty products) There have been times where my TF201 has been stable for short periods. The last couple of weeks it has got worse, with terrible battery drain, loss of wifi (I can only turn on wifi after a reboot). Last night the device would not stay on the home screen for more than a few seconds without rebooting on its own, then finally it got stuck on the Asus logo. I have had to factory reset it 3 times now, and this is the last straw.
Because of my patience with the device and my faith in Asus, I have now had the device too long to try and get a refund, and feel I am now £500 out of pocket. I would really like to know how Asus are going to restore my faith.
Click to expand...
Click to collapse
I was advised to RMA it, which I did and I received it back on Monday. The Report simply says...
Replaced Part:
[14001-00030500] USB CABLE DOCKING 40ptN,L:1500
Click to expand...
Click to collapse
I was doubtful if this would have fixed anything and was proved correct in the first hour of use. The system rebooted once on it's own, while just sat on the side asleep, within 30 secs of that crash it rebooted again this time getting stuck on the Asus logo.
The next day I tried it again and it booted into Android, but couldn't play anything through the BBC iPlayer without it force closing the browser.( A simple task which my Galaxy Note handles without issues)
I am wondering where to go from here, I have sent an email back to Asus but as of this moment have not had a reply. I think at this stage I would just simply like a new unit as I have no faith in the current one.
Anyone else have similar problems?
Regards,
Les
I truly feel for you. I have also had a bad experience. Mine was replaced three times when I first purchased in January 2012. I thought I had finally obtained one that was faultless but after a few months the connector basically fell apart through no fault of my own. I treat it like a new born baby. I even discovered that many people had the same issue and had it repaired under warranty. I RMAd it and the told me it was my fault and I had to pay £150. Anyway, after numerous phone calls and emails they agreed to repair. That took two months!
I actually wrote a long letter of complaint about the quality of the product and that it seemed the design and quality of components were not fit for purpose. I also pointed out all of the reported and inherent problems that others have experienced along with articles and forum threads as proof. My aim was to attempt to have them replace it with an infinity, which clearly has all of the prime issues resolved and clearly points to ASUS knowing the Prime had the faults I had highlighted.
Their response was that as a manufacturer under EU law they have no responsibility to replace a product an end user deems to be unfit for purpose and that they simply supply resellers with a product and therefore the end user is technically not their customer. Their responsibility is to simply repair a device with manufacturer faults for a minimum of a year in the UK.
So, reading between the lines they were saying that although I was right in what I was saying they weren't going to do anything about it because they aren't obligated to do so. Ethics doesn't come in to it.
Since then I received my Prime back from RMA and discovered it had grit under the glass and so back it went. On receiving it back again they had replaced the LCD and digitizer but this time they had bent the body, dented the seal around the glass with opening tools and the screen was actually popping out of the frame because of the damage to the body. So, I have been sending emails to them for six weeks to try to get it sorted out and finally they sent me another RMA pickup wistron and collected it yesterday. They didn't comment on my problem or apologise. Nothing.
The reason I'm going in to such detail here is to show what kind of customer service they operate. They refused to replace my Prime with an Infinity yet, I estimate, that they could probably have given me two for the money they have so far spent flogging the dead horse that is my TF201.
£45 each way on shipping times six.
£250 for a new screen.
They replaced the WiFi and gps boards.
The charge port.
Now the back casing and probably another screen due to the damage they made to the new one.
We're already up to about £900 and that doesn't include the time their staff have spent on the phone to me, responding to my emails and their legal department penning letters to me.
If a company is so hell bent on not giving a customer what they want in order to convert dissatisfaction to satisfaction that they will happily spend obscene amounts of money to deny them that, then there is little hope for anyone.
Phew. Bit of a rant there but I mean very word.
Sent from my HTC Sensation using Tapatalk 2
Just got a response and it was pretty much what I expected...
Thank you for contacting Asus Technical Support.
Our apologies that the repair has not resolved your issue. The repair centre was not able to replicate your stability problems, because the are intermittent. I can only recommend to apply for another rma for the unit. When filling in the rma form, please refer to the previous RMA and the fact that it did not resolve the issue.
If you have any further question, please don't hesitate to contact Asus Technical Support.
Kind regards,
Click to expand...
Click to collapse
Why was that not mentioned in the repair report? Why did no one contact me to ask what I was doing when it crashed? Why did they change the 40pin connector? Why did I ignore the bad reports and buy the &*%@$+£ thing in the first place?
Les
Still waiting for an update on mine. It just says "Received".
It wouldn't surprise me if the repair centre sits on it. I'm sure they're fed up with my complaints.
Of course, if they did a proper job I wouldn't have to complain.
Sent from my Sensation using Tapatalk 2
PointyUK said:
Here's a copy of the letter I sent to Asus...
I was advised to RMA it, which I did and I received it back on Monday. The Report simply says...
I was doubtful if this would have fixed anything and was proved correct in the first hour of use. The system rebooted once on it's own, while just sat on the side asleep, within 30 secs of that crash it rebooted again this time getting stuck on the Asus logo.
The next day I tried it again and it booted into Android, but couldn't play anything through the BBC iPlayer without it force closing the browser.( A simple task which my Galaxy Note handles without issues)
I am wondering where to go from here, I have sent an email back to Asus but as of this moment have not had a reply. I think at this stage I would just simply like a new unit as I have no faith in the current one.
Anyone else have similar problems?
Regards,
Les
Click to expand...
Click to collapse
I have green camera problem. I've probably had it for months but don't use it very often.
I pre ordered mine in the UK and got it 5th Jan 2012. Asus are now saying it is out of warranty. We got an extension to the warranty in the uk. Im not happy at the moment. I too was a big Asus fan and still am really.
Asus should fix a know manufacturers fault.
Does anyone know of an email address to complain to?
Sent from my Transformer Prime TF201 using Tapatalk HD
PointyUK said:
Here's a copy of the letter I sent to Asus...
I was advised to RMA it, which I did and I received it back on Monday. The Report simply says...
I was doubtful if this would have fixed anything and was proved correct in the first hour of use. The system rebooted once on it's own, while just sat on the side asleep, within 30 secs of that crash it rebooted again this time getting stuck on the Asus logo.
The next day I tried it again and it booted into Android, but couldn't play anything through the BBC iPlayer without it force closing the browser.( A simple task which my Galaxy Note handles without issues)
I am wondering where to go from here, I have sent an email back to Asus but as of this moment have not had a reply. I think at this stage I would just simply like a new unit as I have no faith in the current one.
Anyone else have similar problems?
Regards,
Les
Click to expand...
Click to collapse
I received mine back from RMA in December. It had a green camera problem at first(which i was going to live with) and then the display was just black. They fixed it quickly and it was returned to me. The camera and display were fixed, but then I noticed it would freeze and reboot intermittently. An update came out while it was in RMA, but the tablet says not update found. I manually updated, but still froze and reboot often. I tried unlocking thinking a different rom would help, but the tablet cannot be unlocked. Called yesterday and am sending it off for RMA again. Hope I have better results this time.
Update
nunyabiz said:
I received mine back from RMA in December. It had a green camera problem at first(which i was going to live with) and then the display was just black. They fixed it quickly and it was returned to me. The camera and display were fixed, but then I noticed it would freeze and reboot intermittently. An update came out while it was in RMA, but the tablet says not update found. I manually updated, but still froze and reboot often. I tried unlocking thinking a different rom would help, but the tablet cannot be unlocked. Called yesterday and am sending it off for RMA again. Hope I have better results this time.
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Asus just updated the RMA page to "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found" So im sure they will send it back and I will still have the same problem...sigh.....I called and gave them more information, but I am not confident that it will help.
Just got my prime back from RMA, looks like this time they have replaced the mainboard. So far it seems ok, but I've only been playing for an hour or so. Time will tell.
Les
Update
nunyabiz said:
Asus just updated the RMA page to "Product repair is in progress.-[WF9] Wait for Customer Confirmation-No Trouble Found" So im sure they will send it back and I will still have the same problem...sigh.....I called and gave them more information, but I am not confident that it will help.
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Just wanted to update the resolution to my problem. After the receiving my tablet back, it still rebooted and froze constantly.(no surprise), so I called and got an RMA number again. Sent it in, and a week AFTER they received it, I got an email saying they were going to replace it since it was the third RMA for the same problem, and I would get an email when it shipped. A week and a half later I finally got the email and it was on its way from California.( I sent mine to Texas). I received the tablet last week and have used it several hours with NO reboots! Its working perfectly! I have not tried to unlock it yet because the only reason I tried to unlock the other ones was because of the rebooting and freezing. Although I suspect since its from RMA it wont unlock. So to anyone that has issues with their prime, keep sending it back and eventually they will replace it.
nunyabiz said:
Just wanted to update the resolution to my problem. After the receiving my tablet back, it still rebooted and froze constantly.(no surprise), so I called and got an RMA number again. Sent it in, and a week AFTER they received it, I got an email saying they were going to replace it since it was the third RMA for the same problem, and I would get an email when it shipped. A week and a half later I finally got the email and it was on its way from California.( I sent mine to Texas). I received the tablet last week and have used it several hours with NO reboots! Its working perfectly! I have not tried to unlock it yet because the only reason I tried to unlock the other ones was because of the rebooting and freezing. Although I suspect since its from RMA it wont unlock. So to anyone that has issues with their prime, keep sending it back and eventually they will replace it.
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Agreed. It took a long time and lots of heated emails but I got mine replaced in the end.
Sent from my HTC One using Tapatalk 2
nunyabiz said:
I received mine back from RMA in December. It had a green camera problem at first(which i was going to live with) and then the display was just black. They fixed it quickly and it was returned to me. The camera and display were fixed, but then I noticed it would freeze and reboot intermittently. An update came out while it was in RMA, but the tablet says not update found. I manually updated, but still froze and reboot often. I tried unlocking thinking a different rom would help, but the tablet cannot be unlocked. Called yesterday and am sending it off for RMA again. Hope I have better results this time.
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I have the RMA number, but I'm in doubt to send it to Grapevine because I'll be in NYC only for 15 days. If they takes more than 15 days, I'll lose it.
I think, they should have some service center in New York.
What would you recommend to do?
achi14 said:
I have the RMA number, but I'm in doubt to send it to Grapevine because I'll be in NYC only for 15 days. If they takes more than 15 days, I'll lose it.
I think, they should have some service center in New York.
What would you recommend to do?
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You dont live in the US? If not, I am not sure what you should do. The first time I sent it in it only took a week to get it back to me.(I live 15 minutes from Grapevine Tx). But the next 2 times it took 3 weeks.
Sorry I know this probably doesnt help you..
My V10 went into a bootloop back in November and I was fortunate enough to get it replaced days before the 1 warranty expired. Yesterday, my wife's V10 also suffered the same failure. Unfortunately, no insurance and Verizon still insists that they don't know anything about the hardware fault that's causing these phones to bootloop. I can cough up my failure to just bad luck, but both phones failing for the same thing has nothing to do with luck.
If anyone knows of a class action suit being filed against LG, I would be interested in signing up.
Last LG product I'll ever purchase.
lawsuit
I'd be surprised if there wasn't one. The same thing happened to my G4.
I'm pretty sure there is one...Google it
I've seen the articles of an active lawsuit against them, but there's no information on how to join. Usually, the attorneys will get companies to release the information of customers who may have been affected so that they can be contacted to join or opt out. Either way, I will send them an email and see if I get a response..
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
xceebeex said:
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
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You faired far better than me. They told me they didn't know anything about the issue (however they knew about it back in November when my phone died a few days before it's one year anniversary) when I called about my wife's phone suffering the same fate.
I did call LG and they are definitely aware of the issue as they extended the warranty of the phone by an additional 6 months.
Verizon should still address this issue with its customers rather than brush it off as just another defective device out if warranty.
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
lowkeyst4tus said:
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
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Thanks, I'll give that a shot. My wife isn't a very heavy user, so don't know how the phone overheated that much to cause the hardware issue.
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
Hypnosis4U2NV said:
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
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I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
AirForceOnes0010 said:
I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
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Nice to know it wasn't just me they used that excuse with, guess they don't want the real reason of shoddy hardware being a liability in court.
My V10 replacement from Nov 2016 now exhibits WiFi disconnection issues. Wife's V10 has no such problems. Hopefully I can get to November before the phone totally faults out again.
I was looking forward to the Pixel 2 but I heard it's going to be a LG manufactured phone. Ugh, that's sad news as I won't even consider it.
Agreed, I definitely won't be one of the early buyers for a pixel 2. Bought a Note 4 off ebay, gonna roll with that and my newly repaired V10 as a backup until one of these manufacturers makes a modern phone with all the features I want. V20 would've been it but I'm not about to have one of those bootloop on me as well.. See what the V30 brings I guess
Just a little update from getting my main board replaced. Got it back yesterday after missing FedEx the day before and the sim no longer worked, but they left my glass screen protector on which I wasn't expecting. It had been updated from 25A (I was holding out for mm root..) to 28A. Everything seems to work but it is no longer going to be my dd. If something happens to my note I'll activate it but it's on zerolemon-mp3 player duty for now. Still love the idea of the V10...
Thanks for the update. They had removed the screen protector on my phone when I got it back. But so far phone is running ok. It did shut down on its own from getting too hot a couple of days ago. I was taking pictures and leaving the photo camera on when it did it.
Hi all,
Received my 1 iii yesterday, spent several hours setting it up, tweaking, testing, transferring files--and love it. Been an LG V-series user for the last six years, but with LG bowing out and having moved toward radiused corners, rounded glass, notches, etc. anyway--I'm very glad Sony is still out there making sane, non-compromised phones with basic features like microSD, no hole punch, and headphone jacks that are now treated as "niche" or "enthusiast".
BUT, unfortunately, having a very odd problem, and can't find any examples of anyone else having the issue... but it basically makes the phone unusable.
Literally any time the screen turns off--whether via pressing the power button, or via an inactiivty screen time out--the phone either shuts down, or restarts.
I've done a factory reset several times, tested it with fully restored apps/settings/personal data/etc., and totally un-restored, makes no difference--the issue always happens. So it's not the fault of any setting I altered, app I installed or disabled, etc.
I remember the first time I booted up the phone--but none of the factory reset times since then--that it said something about some setting being on to prevent battery wear from the phone being accidentally turned on during shipping. So maybe there's some bizarre setting somewhere that auto-shuts-down the phone when the screen turns off? Otherwise I'm at a total loss...
Thanks in advance for any help!!
Here is one of two reviews from Amazon about this phone:
"Got in the infinity reboot issue right out of the box...a $1200+ phone, very disappointed .
Got it today on the release. Then start setup and update. Not even until all set up finished, it restarted first time. Then again in just about 15mins. Overall been through restart 12 times. Try hard reset and all other methods, not helping. Return....."
So, unless you are the one who left this review...you are not alone! This type of stuff makes me so disappointed!
Sounds like the reviewer on Amazon was having a different problem. Mine stays on perfectly fine as long as one is interacting with it--only shuts down/restarts if the screen turns off.
Given the variety of software states in which the problem occurs--vlank setup, full set-up, safe mode--seems like a rare hardware issue. As long as it can be replaced with a correctly functioning unit quickly, it's still the phone I want...
If not, I guess I ride out my LG V50 till it dies, and then quit using smart phones...
Having to ship it in for warranty repair. Seems like almost certainly a hardware problem--sounds like I "won" the lemon lottery. A bummer, but not an indictment of the phone generally.
But I'm still really digging the phone--when it works. Did a video A/B with my LG V50, and while it didn't strike me as miles better--it definitely was when full-screen. Not having to look at rounded corners and a notch is worth a lot to me. With font and display set to smallest settings, *love* the look and roominess of the screen.
I agree with not wanting notches, or punch holes...this is why I am interested in this phone...PLUS I truly miss having a notification LED. However, so far the reviews from end users/owners...not the "pro" reviewers on YouTube..is leaning towards the negative! My last three phones have been from OnePlus. Currently on the 8T. I know many have started to slam OnePlus for their practice of late patches and higher prices...but I have not had even ONE problem with any of the OnePlus phones I've had! They just work. I've had the 6, 7-Pro, and now the 8T. There's nothing out there that even interests me any longer that doesn't overheat, or freeze, or have unnecessary dedicated assistant buttons??? Disgusted with them all. I just might have to take a harder look at Apple!!!!
Outside of what appears to be a truly random and uncommon hardware issue that's affecting mine per this thread--I actually really loved the 1 mk iii so far.
I haven't had overheating issues, camera seemed excellent, loved the hardware build quality, *LOVE* having a proper screen again (including no notches, aspect ratio, and tons of room w/ fonts and appearance set to smallest). I will never buy a phone that doesn't have microSD support, and access on this phone is awesome (no tool needed).
I wouldn't be too quick to write it off--especially not for the likes of Apple, who provide a hugely compromised, feature-removing, closed-ecosystem product at an inflated price for what you get.
Keep in mind--it's the internet, so you're going to far disproportionatly have people needing to discuss problems. Folks for whom nothing goes wrong--for any product--won't tend to seek out places like this to say so. So I wouldn't let a really small sample of issues unduly color your view...
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Mikehbw said:
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
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Forgot to say there are others on here with similar issue, under random reboot thread.
After sending in for "repair" and receiving it back with no improvement (but "repaired"), Sony has finally agreed I'm due a replacement unit. Have shipped my first unit off, due to arrive to them next Wednesday. Will hopefully receive a properly-functioning replacement soon thereafter... Agree that, if the phone didn't have this bizarre issue, it would be great--very close to what I want in a phone (versus the myriad options out there that don't offer what I want, and insist on absurd design choices I detest).
So, we'll see. Certainly frustrating to have an issue like this on a phone that costs more than plenty of computers...
(To be clear, I had the issue literally every time, from the beginning, regardless of what I had/hadn't set up, installed, sim card/no sim card, micro SD/no micro SD, etc.).
I have Xperia™1 III but the phone is really stable for me, no random reboot. I have only heating issue. Xperia™ XZ2 Premium hasn't heat like this phone. My phone is Hong Kong device
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
jaseman said:
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
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I think you have been lucky
Like you I have never had a problem and been in IT since the early 80's but this isn't something that's has been moved over. Sadly, the phone behaves the same wether out of the box or fully migrated. In the PC world I saw something similar with overheating and poorly cooled AMD processors in the 90's and am wondering if this is a heat related component batch issue?
Sony need to get a grip on this sharpish or they will be looking at refunds, which is never good.
The reboots are caused by the fingerprint reader. My new phone would bootloop while fast charging if my one and only configuration after a factory reset was setting a fingerprint.
DO NOT SEND IT IN FOR A WARRANTY REPAIR - - IT WILL GET WORSE
Get a refund.
First, Sony sent it to SBE with FedEx Ground, which currently takes about 2 weeks.
Second, SBE returned it bricked and voided my warranty. They said I flashed it but I had sent it in new and unmodified. I didn't even think they returned my own phone back because it had a UK/EU label and destroyed firmware. Sony Support would no longer help me because I was no longer a customer. SBE insisted I was a firmware flasher that deserved nothing. I ran EMMA and it showed my phone IMEI, locked bootloader, and stock firmware.
I finally found somebody on Sony Support who would give me an RMA. Maybe it was their mistake, but I wasted no time shipping it back. I'm doing a credit card charge reversal if I get any more crap from Sony/SBE.
I have spoken to Sony UK tech support and they have confirmed there is a reboot issue with some1iii's. Apparently, second line technical support have identified the issue (software) and there will be a revision released to cure this. When pressed, they couldn't give me a date for this and were a little vague. I was advised to return to my supplier for a refund.
Not good on a phone costing £1200 and surprised they haven't got their act together more quickly. They seem to be struggling getting phones shipped presently and my supplier has confirmed a 14 day wait if I want to re-order. I don't know if this is just poor advanced planning by Sony UK or if this is a Sony global problem trying to get hold of the components for manufacture.
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
Good to know there's some awareness now on Sony's part of this issue, and a plan yo resolve it via software (?). If the second unit I get has the same issue, I guess I'll wait a bit for that aoftware resolution--but deeply hoping I won't have the issue again.
I will say, I believe I tested not registering any fingerprints on at least one of the numerous factory resets I tried, and I believe the issue still occurred--had seen threads of similar issues stemming from the fingerprint reader on other manufacturer's phones, so tried to rule it out...
The original phone I got back from SBE wasn't bricked, it just wasn't in any way improved. Fortunately Sony didn't make any weird claims that I'd done anything wrong (I wouldn't know how to mess with "rooting" or whatever--no interest/need to). It was delivered to Sonyin San Diego by FedEx today--so hoping my replacement unit ships in the next day or two...
Mikehbw said:
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
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Agreed. With LG gone, I really want the Xperia 1 iii to pan out--only phone that has microSD, no notches/currves/radiused corners, a hogh-res screen, and a headphone jack. If I can't get one to work properly, I'll probably just buy another LG V50, second-hand.